Transcript of Video Titled "Massage Chair Industry Update - November 19, 2020"
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Alan: Hi, I'm Dr. Alan Weidner from 'Massage-Chair-Relief.com' and today is our biweekly massage chair industry update for Friday, November 20th, 2020, and today is a week before Black Friday, but as you probably noticed through your online advertising, and you know, mailbox advertising, Black Friday advertisements have been going on for all of this week already, and there is a reason for that in our massage chair industry, because the shipping has been delayed so much by COVID-related logistical issues and problems that many of the deadlines for white-glove in-home delivery are this next Wednesday, which is two days before Black Friday.
[SCREEN TEXT: In-Home Delivery & Setup (AKA White-Glove Delivery) Delays]
Alan: So, their deadlines for ordering a massage for in-home delivery is before Black Friday even hits. So, massage chair companies have been promoting sales before Black Friday. As a matter of fact, we've been promoting ours this week. I wrote a blog post on Wednesday detailing and outlining the advertised sales and specials for Black Friday. Anyway, it is a crazy time, and of course, I don’t have to tell anybody that because we all know that it's a crazy time. Nothing is normal anymore, or should we say, it's a new normal now, and for this Black Friday, it's going to be a little different because of the shipping deadlines. So, anyway, just know that if you want to get a massage chair by, you know, Christmas time or the 25th, and you want in-home delivery and setup, also known as white-glove delivery, you need to order before next Wednesday to be sure. Now, there are some chairs that are on back-order, for example, the Daiwa Supreme Hybrid and the JPMedics Kumo. These are some of the chairs that are on back-order, and we are told that the port of Long Beach, in to which all the massage chair containers flow, when they're coming from Asia, is backed up one to two weeks as well because there are not enough truck drivers to clear out the inventory coming in from mostly China, and this is part-and-parcel because of COVID, and there's not enough truck drivers to man the trucks to come and retrieve the product. I heard just yesterday, in another meeting I was in, that the, many of the factories in China do not have containers to load product up to, up in to, because the containers are stuck in the port here, and of course, if they're stuck in the port, that means there's a backup of ships out of the port, waiting to enter the port to unload their shipments. So, I don't know if I confused things there with this explanation, but bottom line is, if you want to get a chair by Christmas, just don’t waste your time, and don’t wait too much longer. If your chair is on back-order and it's supposed to come in in the first week of December, you know, there's a chance you'll still get your chair by the Christmas holidays, but it, you may not be able to get in-home delivery and setup by then. So, anyway, just warning you, order soon, if you want it, take advantage of the Black Friday sales now, not, don't wait until Black Friday, is what I'm telling you.
[SCREEN TEXT: Regularly Updated List of Black Friday Sales on our Blog]
Alan: Also, let's see, we've got, boy, we've got all kinds of sales going on. I was going to go over the sales in this industry update, but I don’t think I will because if you just go to our blog on our website, which is MassageChairRelief.com, and go to the blog, or my article library, you will see a Black Friday/Christmas sales article, and in that article, I have listed all of the sales that are going on, published, published sales, advertised sales that are going on on our website right now. If you'd like to know what sorts of unadvertised sales we have, you can, you know, go on our website and download a free report, my free report, and once you’ve downloaded the free report, then you get on our mailing list, and on the mailing list, you will receive my weekly newsletter, which has updates of the sales, as well as periodic emails at this time of the year telling you what sales are available, and what sales we are offering. I thought I might also mention that the – oh, I'm using a new microphone today, by the way, I was given this microphone, I went and got a new microphone because I've heard enough complaints from people watching the videos that they can only hear my voice out of one speaker, or one side of their computer screen – so I went down and bought a new microphone, a little more advanced, but I'm a little nervous about the sound. It sounds a little bit more muffled than the previous one, even through it does have the omnidirectional pickup of sound, so you should be able to hear it stereo when you're listening to it on your computer. But anyway, any feedback would be appreciated on how this first venture goes with the new microphone.
[SCREEN TEXT: Great, Inexpensive Chair Cover Idea]
Alan: But anyway, we had some, some good, a really good tip from a customer, or not actually from a customer, this is from one of my contacts at one of the massage chair companies I sell for, and you know, we get requests all the time for covers for massage chairs, like maybe there's a dog or cats, dogs or cats in the house, or grandkids, or whatever, that get on the chairs and cause some problems for the chairs, and so we get requests from time to time for covers for a massage chair. And you can get them with some companies, and they usually run a couple hundred dollars, but one of these contacts, when I asked them about a cover for their chairs, they said we don’t have like any covers, but we recommended using a single fitted bedsheet, a single fitted bedsheet, so that, you know, fitted means it has the rubber bands around the edges, and you can put that over top of a chair, and it serves as a chair, a very effective chair cover for your massage chair. And you don’t have to spend $200 for a sheet, but anyway, I just wanted you to know about that.
[SCREEN TEXT: Rodent Infestation in a Massage Chair]
Alan: Also, warranty coverage, we get questions from time to time about what is, and what is not, covered by a warranty, and of course, we have our Lifetime Labor warranty, so we get that question a lot from people who have run out of their factory warranty, and something happens to their chair, so they call us about getting a tech out to repair their chair. Well, here's what's interesting. Part of, one of the things that is not covered by warranty is dog, or pet damage, to a chair, or rodent infestation. And I thought to myself, 'Well how can you have a rodent infestation in a massage chair?' Well, that would not be in a massage chair company's warranty if it was not something that had happened. And we had an experience just this last couple of weeks where it did happen, and where we had a customer that said their chair wasn’t working, and they thought it was the remote control. So, they ordered a new remote control, plugged in the new remote control, and it didn’t, still didn’t work, so the massage chair company was at wit's end. They couldn’t figure out what was wrong with the chair. So, we just sent out one of our techs to have a look at it, and see what they could find, and what they found was a mouse nest underneath the seat of the chair, underneath the body of the chair, and the mice had chewed away all the wires from the PC board, and the mice had also peed and pooped all over the PC board, and needless to say, it caused the chair to malfunction. It also, needless to say, it was not covered by warranty. So, a word to the wise, keep an eye on your chair, and make sure you don’t have bread crumbs, or you know, fodder that is an attraction for mice or other particular varmints in your home, and you can avoid, you can avoid this problem altogether. But that was the first time I'd ever heard of an actual mouse infestation, and so there's parts of the warranty that you look at, as far as the conditions go, and you think to yourself, that’s interesting, but you don’t give them any thought, much of a second thought until you actually see something happen like this, where you realize, oh my goodness, this is a very real possibility. So, anyway, make sure you don’t have mice setting up camp in the underneath of your chair, and anyway, that is, that’s supposed, this is supposed to be kind of a humorous story, but I think to myself, it's not that humorous for the people that have that in their home. But anyway, no mouse infestation coverage for your massage chair, if they chew things up, or poop all over it, and pee all over the PC board, just FYI.
[SCREEN TEXT: Daiwa Hubble Model]
Alan: OK, Daiwa has a new chair that we just, or I don't know if it's a new chair to them, but it's a new chair to us, and we just introduced it on to our website. It's called the Daiwa Hubble, and that is on sale right now for $3695, it's regularly $9995 or $10,000.
[SCREEN TEXT: New Brookstone Chair Line]
Alan: And I think that’s just about it, and Ogawa, Cozzia/Ogawa, which is the same company, that just announced a new line of chairs called Brookstone chairs. And I don't know if the Brookstone name is, if there's some affiliation with the actual Brookstone stores, I don't know. I know that Brookstone used to have a presence in the malls around the country, and they used to have their own line of massage chairs, most recently the Ohsome chairs. But they filed for bankruptcy and they don’t have those big stores anymore, and so I don’t even really know if they have chairs on their website, and if they do, if they are these, if there's going to be this new line of Brookstone chairs. But they have a new line of chairs, and they look kind of cool, they look like they’ve got some plastic and regular upholstery part of the body build. It's a nice-looking chair, I don't know much about them. I've only seen a few pictures and there's 2D and 3D models, but that'll be something that you'll start to see pop up online, and we will have them shortly on our website as well. But anyway, a new line of chairs called Brookstone that’s from the same company that is Cozzia, and Ogawa, and JPMedics, so anyway, just FYI. And I think that’s just about it.
[SCREEN TEXT: New Report: Buyer Beware - Crucial Red Flags to Know About When Shopping for a Massage Chair]
Alan: I mentioned my new brochure, or download, called the Buyer Beware, 10 Crucial, or you know, there's 10 crucial red flags you should know about when shopping for a massage chair, and I discuss this in great detail in this brochure. And we've, I think we're finally going to have that up on the website this week. It's been a pain in the royal rumpus getting it set up so that people can download the report. But anyway, it's a great report, and I am getting a lot of phone calls because it's Black Friday time, and people are buying, looking for massage chairs, but I get a lot of requests about information for some of these massage chair companies that, you know, not everybody's heard of, or we know about, but don’t particularly endorse or support or think much of, but there are, we cover some things that are very, very important for buyers to be aware of when they are shopping for a massage chair, because there are a lot of things out there that are misleading and misguiding and patently false, and so this, my booklet talks about that in some detail. Alright, having said that, I think that is it for this week. It's a busy week ahead now for massage chair businesses and massage chair consumers.
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Alan: If you have any questions, feel free to give us a call at 888-259-5380, and I'll be happy to answer any questions for you about, you know, any of models we carry, or about anything out there that you see that you're not sure about.
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Alan: Also, feel free to share our video on your various and sundry social media platforms, and of course give us a thumbs up if you found this video helpful. But I'm Dr. Alan Weidner from 'Massage-Chair-Relief.com,' and we will see you again in two weeks. Bye bye.
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