90-Day Satisfaction Guarantee

• Our 90-day satisfaction guarantee applies only to massage chairs and zero gravity recliners (30-day satisfaction guarantee for targeted massagers and accessories). 
• Due to factory personalization and cost, the return policy does not apply to the Luraco i9 Max Billionaire Edition and Luraco i9 Max Royal Edition models.
• You must send an email to returns@massage-chair-relief.com to initiate your return or exchange. Once approved, you will receive an email from Massage Chair Relief with specific return instructions.
• If you are returning or exchanging your chair, the chair must be back in our showroom or back to the supplier within 90 calendar days of the delivery date. If it arrives after 90 calendar days and before 110 calendar days from the delivery date, you will be charged a 20% restocking fee (20% of the original chair purchase price only). If it arrives after 110 calendar days from the shipping date, we will refuse delivery and it will be sent back to you.
• **You will receive return instructions when you request a return or exchange. If you do not follow the return instructions, with regards to securing the chair for long haul shipment, and any damage occurs to the chair because of poor packing, you will be responsible for the cost of any chair damage repair/parts replacement (**This condition does not apply to customers who live local to our showrooms). 
• **You will be responsible for disassembling and packaging up of your chair in the original packing material as well as having it outside of your home on the scheduled pick-up date. If you cannot or do not want to disassemble and pack up the chair yourself, we may be able to recommend a local technician or white glove agent in your area who you can hire to do it for you. Your cost for that service can range from $200 - $500, depending on the company. You could also contact & hire a local furniture moving company to see if they will do the work for you. They are typically less expensive. If you do not have your chair packed up in the original packing material, you will be responsible for 100% of the return shipping cost (**This condition does not apply to customers who live local to our showrooms).
• Our free return policy applies to standard return delivery only (expedited return delivery is not covered at all).
• Our generous exchange/return policy applies to 1 exchange/return from the original chair transaction. If you choose to exchange/return more than 1 chair, you will be charged a 20% restocking fee (20% of the original chair purchase price only) per return. In that case, the restocking fees will be deducted from your refund amount. 
• We DO NOT offer refunds or exchanges on discontinued, close-out, refurbished, used, open box, or floor model massage chairs.
• We DO NOT offer free return shipping or exchanges for International orders or Hawaii/Alaska/Puerto Rico orders (48 continental USA orders ONLY).
• We DO NOT refund white glove delivery costs for which you paid at the time of purchase.
• We DO refund extended warranty purchases. However, commercial warranties purchased for your chair will NOT be refunded.
• Our 90-day satisfaction guarantee is offered by Massage Chair Relief® only and not by any of the massage chair companies or manufacturers.
• If you paid for your chair with your credit/debit card, your refund will be credited back to your card account. If you paid with check, wire, or cash, your refund will be in the form of a check. If you paid for your chair with a PayPal account, the refund will be issued directly to that same account. If you paid for your chair using Synchrony Bank financing, your refund will be credited to your Synchrony Bank account or sent to you by check. All of these refund methods can take up to 5-8 business days to post to your accounts.
• Your refund will be the original receipt amount (including sales tax, if applicable) less any damage repair costs not covered by the chair warranty and less white glove delivery service you may have bought at the time of purchase.
• Your refund will be issued once the chair has been received and inspected.
• Please also include all accessories, cords, manuals, forms, pages, etc. that came with the chair when it was delivered to you.
• If you decide to ship the chair back to us yourself, be aware that it will be at your own expense.

Feel free to call us at 888-259-5380 with any questions about our exchange/return policy.