Customer Reviews

1-5 of 136 reviews
  1. We’ve had this massage chair for about a month and we absolutely love it. It’s easy to use and has provided hours of stress relief and relaxation. Shawn was very helpful in finding us the right chair within our budget. Great job!!

  2. I liked the older models of Brookstone much better, this unit is an Osaki massage chair with a Brookstone shell. My biggie complaint is that you CANNOT turn off the airbags as it only lets you ‘turn down’...

  3. First off, the customer service you receive from is second to none. The Ogawa Active L 3D chair is a good choice if you're needing to get the most massage for your money without spending as much as you would on a used car. It works well for me, though I did have a defect that is promptly being resolved through MCR and Ogawa. The 3D functionality makes the massage much more intense than non 3D massage chairs, really allowing for that deep tissue massage that cheaper chairs are missing. I do wish it had some sort of vibration massage function as well (for the purpose of reducing inflammation and stimulating blood-flow into trigger points). The only weak point on this chair is the foot massage. It seems to either be designed to only massage the bottom half of the foot, or it was made for small feet. Otherwise, I'm very happy with it. **FYI, I almost had to take my door off to get it inside the house.

  4. We LOVE our new Osaki Massage Chair! We purchased our chair in Mesa, Arizona. Shawn let us try numerous chairs in the showroom, providing us with information about each model. Shawn is extremely knowledgeable about Massage Chairs and he did not make us feel rushed at all during our time with him. We ultimately decided on this model, because we felt it was the best option for the price. This model had all the features we were looking for at an affordable price. We use our massage chair daily! Massage Chair Relief provides excellent customer service from start to finish. Dr. Alan Weidner, president of the company, has sent us regular correspondence since we purchased our chair, with tips and educational information. Delivery and set up was very easy. If you are looking for a high quality Masaage Chair, this is the company to buy from!

  5. Amazing chair, easy to use. My wife live in the chair due to Scoliosis and its a wonder. Hits deeper than our previous chair

My husband and I CANNOT SAY ENOUGH GOOD THINGS about Massage Chair Relief over the years. In 2020 we bought a Panasonic EP-MAJ7, which my husband still adores. He still uses it a lot. In Cerritos, Salesman Dominic is always very polite & helpful, as is manager Michael.Owner Dr. Alan Weidner is always the best at communicating, and VERY HELPFUL always, as well!Long story short, even though I needed to return the 2nd chair, they were STILL very polite and helpful! They followed-through on their Free Return Policy with no complaints! Amazing customer service, and they really care. They are also very patient and helpful when they are showing customers the chairs.Not only that, but I had broken a part which I was planning to pay for upon return, but since Ogawa didn't charge them for it, MCR did not charge me for the broken console holder either. AMAZING honesty!The delivery teams were always very polite & efficient on the 2 sales deliveries, and the 1 return pickup.Massage Chair Relief really bent over backwards with my schedule for deliveries and pickup, even holding the chair for a while upon purchase, so I could donate furniture to make room for it.Long story, we bought another chair for me, since our Panasonic wasn't like the one I had always wanted, which was the Cozzia 640., Salesman Dominic was very helpful just like the first time. He recommended a chair based on the Cozzia 640 (which was the reason we bought the Panasonic in the first place). It was the Ogawa Active Life Plus, which had a very tempting price point. Due to marketing reasons, Cozzia will only sell the Cozzia 640 through mattress stores, so MCR couldn't get it. I did my research, and called Cozzia & Ogawa (who are owned by the same parent company and share a plant in Covina, CA). They both confirmed that the 2 chairs are very similar, but they also confirmed that the Ogawa Active Life Plus is marketed ONLINE-ONLY, so there was no place in SoCAl where I could "try before I buy.".When I got the Ogawa Active Life Plus, it was indeed very similar, and even had some better features, but just didn't meet my personal preference as well, which are different for everyone. No questions asked, easy return by Massage Chair Relief. They do what they advertise, and helpfully!So my husband and I are very happy with our 2 experiences at Massage Chair Relief! Thank you!
Joy L.
Excellent experience at Massage Chair Relief of California. Michael was exceptional with his service, kindness and compassion. He was patient in describing each chair’s strengths while also honest in pointing out its weaknesses. It was a pleasure dealing with Michael and would highly recommend this company. Look no further.
Peter L.
Perfect customer service. If you need a massage chair, this is the place to get it. They have many different brands in one place to try out.
Brian B.
We bought 2 massage chairs from Massage Chair Relief in September 2022 from Michael. We tried for 1 month and returned 1 massage chair back. As promised the return and refund happened quickly. Now after 7 months we asked Michael to have someone help us to move the massage chair downstairs. He sent someone to help us out. I don’t expect that kind of service. Michael is not only is a great salesman but also provide great customer service. Thank u Michael so much.
Ngan T.
Excellent help assisting me with maintenance on my massage chair from Manager Michael
This is a great place to shop for a massage chair because they have several makes and models on display to try out. Since they only sell massage chairs, they are very knowledgeable about the products. Michael was especially helpful and patient as I took months to make a decision!I also like that the store handles their own deliveries and offers additional warranty. I would recommend those looking to buy a massage chair check them out.
j L.
I love the experience I had buying my ultimate massage hair from Massasr Chair Relief of CA. Michael my sale rep allowed me to come in 3 times to try out the different chairs as long as I wanted so I was able to narrow down to my 2 favorites. I ultimately purchased the Daiwa Supreme and I absolutely love it so far. I have only had it for 3 weeks but I use it at least twice a day. It has really made a difference in the muscle tension I use to carry and now when I stretch I can feel that my muscle are a lot more loose. Thanks for a wonderful experience!
Den S.
My wife, and I have wanted a massage chair since being stationed in Hawaii in 1995. We went to various stores just to get a massage. When we arrived to check out some chairs @Massage Chair Relief of California, our sales rep, Mike, made our time worth while. He was knowledgeable and professional, of what we might want individually and together. I could tolerate the roughest chair available and my wife wanted gentle. Mike tailored down each chair until we settled on the “Daiwa Supreme hybrid.” Thanks Mike, this is our dream chair. 🛌🌌#MassageChairReliefofCalifornia
Michael B.
I am so happy that I purchased my Daiwa Supreme Hybrid from Massage Chair Relief of California. Michael did not sell me a massage chair … he educated me on getting the perfect chair for my needs. Most deliveries of heavy furniture are a nightmare. These guys were careful in spite of having to work in a small space. And, they set it up so that I could use it right away. Thank you Michael and Massage Chair Relief of California!
Ijiane S.
Michael nguyen is the best sale manto Explain and supported love him
Ken H.
We bought a Titan massage chair 7 years ago . We had a issue Michael Nguyen quickly responded to our call and we found that the issue was with our outlet and not the machineThis brand Titan works well and I highly recommend to buy this brandHighly recommend this office in CerritosAnd Michael Nguyen is great to work with as well
Odai P.
Michael has been extremely knowledgeable, friendly and welcoming. The place is absolutely the best in terms of selection of the top chairs. I would absolutely recommend a visit if you are in the market for a massage chair.
Mike G
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