Customer Reviews

4.8
Based on 300 reviews
  1. Customer Reviews - a1450b5a71aeb46c5f1e0ecf1740e9e7?s=60&d=mm&r=g

    Barry Elms (verified owner)

    Fantastic chair. Excellent programs and forceful massages. Now that we have it, we couldn’t be without it. Also, Alan and his support staff are top-notch.

    Daiwa Supreme HybridDaiwa Supreme Hybrid

  2. Customer Reviews - a1450b5a71aeb46c5f1e0ecf1740e9e7?s=60&d=mm&r=g

    Barry Elms (verified owner)

    It would take the entire 82nd Airborne Division to extract this chair from our possession. We’ve had it for about a week and find it indispensable. It provides 12 excellent pre-programmed massages such as “royal treatment” and “sweet dreams.” The stretch program, which is unique to this chair is wonderful.

    Also, the company, Massage Chair Relief, is great to work with.

    Daiwa Supreme HybridDaiwa Supreme Hybrid

  3. Customer Reviews - 53d16f99e7ed66b75e80480ab3848e3e?s=60&d=mm&r=g

    Sheree Burns-Twitty (verified owner)

    This chair is the ferrari of massage chairs. We absolutely love it and my husband spends two or three times a day in it. When we first decided to buy a massage chair we spent over 2 hours in the store sitting in every chair and deciding which one was the best for both of us. My husband likes a vigorous massage while I prefer a gentle to soothing depending on the program I choose. We both love the 12 different programs and we each have our favorites. The chair comes with extra pads which I use every time. That was a bonus for me. The auto scan and zero gravity features are a plus in my opinion. We have friends and family that beg to use it everytime they come over. I can’t tell you the difference it has made in the way we feel when we finish using it. My husband has a lot more energy and I can tell the little aches and pains we both have are getting so much better. Lastly, Shawn was amazing helping us choose the right chair for us. By the way, I would love his job. The emails from Alan were very helpful and the delivery was supreme. The entire experience was exceptional and we couldn’t be happier!

    Daiwa Supreme HybridDaiwa Supreme Hybrid

  4. Customer Reviews - 467fae6be9358be4de7154bcfaa9db8d?s=60&d=mm&r=g

    Ralph Hill (verified owner)

    I had tried several different chairs at different places but learned almost nothing from the salesmen.
    I saw this ad from Massage Chair Relief. I called to see if they had a showroom somewhere near me. It was not close but they offered me an appointment to try their chairs. Best decision!
    The rep at the showroom put me is a Chair for a full cycle to get feedback as to what I was looking for in a Chair. After trying several
    I always came back to The Positive Posture Brio Sport. It was by far the best for me. He gave some price offers with no pressure. I went home, decided to read more about this Chair. The first search brings it up in a sales ad from COSTCO..
    I made contact with Al. told him about the ad ad promptly matched the price. including, shipping, white gloves set at delivery Android life time warranty.
    I love this chair! It has a program I have never experienced or read about before “Core Rotation ” it’s amazing! of course all the other programs are great too. You also have the ability to set your own manual programs or alter one of the programed ones.( you can adjust air pressure, roller pressure and width)
    A top quality product, looks great. The remote is very simple, direct = user friendly.
    if you are truly looking for a great massage chair…. top of the line L track with ability to do things no other Chair I tried does …. this is for you!
    it does not waste money on creature features like stereo speaker system or expensive cosmetic design.
    Instead it has top of the line mechanical superior features.

    Positive Posture Brio SportPositive Posture Brio Sport

  5. Customer Reviews - 016b4801922272811c8978f699b0698a?s=60&d=mm&r=g

    Kendall Suh, M.D.

    WARNING! Osaki Titan Massage Chairs are consistently defective (I have had 3 in my home, 2 were replacements of mistakes or defective products!). Not only do these expensive chairs fail, the company does not stand behind their very expensive but defective chairs. I have had an 8 month nightmare experience trying to get fixes for my defective chair. Osaki Titan has sent me wrong parts to replace and has a snarky, unprofessional, nonremorseful, attitude with very poor communication. Without the support of Massage Chair Relief and Dr. Weidner, I would have had no response or attempts at solving this problem. Dr. Weidner stands behind his products and will suggest a company that does the same. Osaki Titan is simply the worst retail company I have had the misfortune of dealing with, and you would be foolish to give them any of your business.

    Osaki First ClassOsaki First Class

  6. Customer Reviews - 016b4801922272811c8978f699b0698a?s=60&d=mm&r=g

    Dr. Kendall Suh

    WARNING! Osaki Titan Massage Chairs are consistently defective (I have had 3 in my home, 2 were replacements of mistakes or defective products!). Not only do these expensive chairs fail, the company does not stand behind their very expensive but defective chairs. I have had an 8 month nightmare experience trying to get fixes for my defective chair. Osaki Titan has sent me wrong parts to replace and has a snarky, unprofessional, nonremorseful, attitude with very poor communication. Without the support of Massage Chair Relief and Dr. Weidner, I would have had no response or attempts at solving this problem. Dr. Weidner stands behind his products and will suggest a company that does the same. Osaki Titan is simply the worst retail company I have had the misfortune of dealing with, and you would be foolish to give them any of your business.

    Osaki Maestro LEOsaki Maestro LE

  7. Customer Reviews - a467d963f4ec89cffb03555a785fc198?s=60&d=mm&r=g

    Edward Olson (verified owner)

    I purchased the Daiwa Pegasus 2 Smart Massage Chair and couldn’t be happier. Like my cousin said “man that thing will take you to the moon”. I purchased this from Massage Chair Relief for several reasons, one they only carry top of the line models that are proven to work super good and not break down. They have and excellent delivery and set up protocol, free chair moving, free return shipping and the biggest one for me was free labor for the life of the chair. I couldn’t buy a chair that I thought might break and then try to find someone to fix or just move it the garage and let it sit. I bought a chair from an American Company with their corporate headquarters in Los Angeles which isn’t far from me and I got a 5 year warranty. This is where it gets better I used my CITI card and they offered an additional 2 year warranty! that would be huge thanks to Dominic who works in the showroom in Cerritos. Now let talk about the chair itself. There are kinds of a lot of options to use on the remote but after you use it a few times I recommend going back and watching the youtube video it will help you learn some things that you might have not experienced. I basically like all of the auto programs just pick one and relax for 20 minutes. The massage itself is so amazing the chair scans your body and then begins working and the massage is amazing its like have three or four people massage your whole body. I started off with the standard settings and found that I like it a little softer so I used the 3D button to get it to a 1 or 2 and I can tell that over that past couple of months my back is getting stronger just from using the massage chair. This chair works out the kinks and tense areas and will make you feel terrific. On the weekends I do a 20 minute session just before I take a nap what a great combo and a good nap. I really like to run three sessions for a total of 60 minutes and I am almost asleep before I even get out of the chair. I highly recommend a massage chair for anyone even my wife and I love ours and sometimes take turns between 20 minute sessions while watching a movie. Oh I forgot to mention one of my favorite parts the glutes. If you ever had a glute massage they are terrific but its a little uncomfortable asking for one of those. I had one where the masseuse used her elbow to get a deep tissue massage and that was great. But the chair I have is 3D and the rollers go down to your lower body and really hit the glutes and all of the pockets in this area and there is no embarrassment whatsoever. What is even better the chair does a shiatsu massage to that you cant get any where and this is one of my favorite things. In closing I love the chair and I have extended warranty and free labor for life thanks Massage Chair Relief.

    Daiwa Pegasus 2 SmartDaiwa Pegasus 2 Smart

  8. Customer Reviews - 9c8bfa9f4a2d8f99bed5373202f52e9d?s=60&d=mm&r=g

    Will M. (verified owner)

    The Daiwa Supreme is not for everyone. I tested it for two weeks and concluded that it would not work for me. The good things are that it is a comfortable chair, it appears to be heavy duty, it is pleasant looking, and the stretch program is INCREDIBLY powerful. For those wanting stretch, this is it (my back cracked every time, it was just short of painful). There are three reasons for return (they are the three missing stars). 1) The programming is woefully inadequate. I have owned two previous chairs in the moderate price range and their programming was way superior. Programming the rollers and orchestrating the aircells are the heart of the chair. It is the personality.
    One example: ALL of the 12 auto programs use only low speed range and 2-4-6 width, ALL OF THE TIME. They spent nothing on programming. 2) The upper rollers when travelling vertically, roll over the vertebrae a lot, and smash C6-T2. (beware this problem, it is painful). 3) The final complaint is delicately sensitive: how can I put this? The bottom roller carriage (4 rollers) which claim to be gluteus
    maximus massagers do not go out from the center. They are rollers but feel like probes and they are probing in restricted territory!
    I could describe the characteristics but (butt?) the reader should self explore.
    I realize that this review is disturbing. I wish I read it first. I switched to the Super Novo and it is FABULOUS.

    Daiwa Supreme HybridDaiwa Supreme Hybrid

  9. Customer Reviews - 31c38dfc82ebf7c889c3357c885ded14?s=60&d=mm&r=g

    Brian

    I visited the store in Mesa three times, and was help by Shawn, he was great, very knowledgeable, helpful and patient. My first trip I tried many chairs for the first time and left there with a top 5, I felt quite energized from the massage experience. Shawn took copious notes so although when I returned for a second test drive Shawn was very helpful as he reminded me not only which chairs I liked which I did remember, but also why I liked each of them. I took several weeks off my Massage chair search and was considering a Hot tub instead when Shawn phoned me with a floor model they were selling at a discount, again Shawns notes paid off as it was one of the top three chairs I tried. Two days after that call I was paying Shawn another visit, Had a tough time deciding as there as a new chair there that was amazing, but just did not quite fit in my shoulders, I pondered how I could make it work, In the end I purchased the Ogawa MasterDriver AI, and amazingly it was delivered and setup the very next day. The Crew of two that installed were very professional in setting up the chair. Now the great part, The first day I used the chair for about 1 hour and slept through the night for the 1st time in well a very long time. I’ve had the chair for almost three weeks now my activity levels have significantly increased My golf had game suffered as I was trying to figure out my new body, but I’ve went from barely managing 1 round a week to three to four, I had lost about 15 yards distance per club this past year and last week, all of that had returned. The chair is wonderful, it is quite and effective.

    Ogawa Master Drive AIOgawa Master Drive AI

  10. Customer Reviews - f2c6d2de2083613bdf295cff3347a34a?s=60&d=mm&r=g

    Joe Becker (verified owner)

    I received my Hubble just over 3 weeks ago. Dr Weidner gave me a nice review of the device before my purchase and nothing has disappointed me yet with the chair. Though the main chair is quite heavy, it fit through my main house door easily with the use of a dolly. I had a couple of questions installing the side rests; however, Daiwa’s tech helped me quickly solve the problem over the phone. I’ve tried all the preset massage settings and all have been very nice. The remote is very easy to use. My wife and I have been using the chair most days and we’re both very happy with it thus far.

    Daiwa HubbleDaiwa Hubble

1 2 3 30

I Really Appreciate The Before Delivery E-mails From You...

"Thanks Alan, I received the massage chair on Saturday within the shipping period you stated. The shipping company was excellent; the individual who delivered the chair to my home was not only professional, but very nice! I have already used and setup the chair with no problems. By the way, I really appreciate the before delivery e-mails from you, it was a nice way of keeping me on track of the different stages of the delivery. Much thanks,"Stan TolanGardena, California

"We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair"

When we first came to the store in Salt Lake it was awesome. Stephanie was so nice and knowledgeable about all the chairs that were in the show room. She had us take off our shoes and sit in each chair to see the differences between the chairs. We left that day very happy and discussing which chairs we liked the most. The next day we went to another store here and were very disappointed in the customer service and selection that was available. So we went back to Massage Chair Relief. We spend 9 hours in the store that day. We left for dinner and returned to buy 2 chairs. They were so helpful and friendly. When our chairs were delivered it was a week later. We were so excited that we called our family to come and sit in the chairs. After my father-in-law sat in my chair he went to the store and got his own. We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair. If you live in Utah or surrounding states make the trip to the store. It will be well worth it. Thank you Dr. Al and Stephanie. We love you guys and we love our chairs.David and Brook GonzalesSandy, Utah

"It is a pleasure to buy from Massage Chair Relief"

I ordered this chair for my husband as a gift. It is pleasure to buy from www.massage-chair-relief.com and has very good communication. Highly Recommended.The chair was was a snap to set up. The controls are easy to use and the many different massage options hit about every spot on the body - including feet! The leather is nice and soft, it looks beautiful in my family room. Thank you,Susan QiuTexas

"I was scared ordering a big purchase item through a website, but rest assured these guys...are trustworthy"

I bought a sanyo massage chair from this website through a price match and they had the BEST deal with extra bonus gifts and EXCELLENT customer service when i called them through the phone. I was scared ordering a big purchase item through a website, but rest assured these guys answered my questions and are trustworthy. Pleasure doing business with them, the chair is working great. Thanks.Varinder SinghHicksville, NY

"Thanks again for the great service. You have a customer and reference for life."

Dr. Weidner,Received my chair on Friday. It's AWESOME!!!! It did take some adjusting to get it just right but the more I used it and explored, the more comfortable I got with it.A few observations:
  • Holding the control is a bit awkward, I might install it on a gooseneck (like the Panasonic chair) so I can see it while reclined and have easy access to it.
  • The chair does so much more than the instructions, the combinations are endless.
  • It can be reclined to the Zero Gravity position yet they don't advertise this.
Over the weekend, I had to walk away from it or I would have had too many massages!Thanks again for the great service. You have a customer and reference for life.Best of regards,Jun RoxasIrvine, California

"Your Company Is Providing First Rate Customer Service From The Initial Order...To The Delivery!"

"Dr. Weidner:I wanted to take a moment to compliment you on your customer service to date. I have been working as an executive assistant for almost 30 years and in recent years have found that customer service hsa deteriorated significantly. Your company on the other hand is providing first rate customer service from the initial order process to the delivery updates. I ordered this chair for my bosses son; perhaps one day I wil be in a position to order one for myself. Thank you for making my job easier.My best to you and your future successes."Regards,Donna Peart

"We Thank You For The Fantastic Service!"

"Hello Dr. Weidner,I wanted to let you know that...we got the chair really fast and are very happy with it! We thank you for the fantastic service and great help on the phone. Thank you! Great service!"Astrid JanssenStroudsburg, Pennsylvania

"...No wonder you are AAA rating from BBB.org"

This chair is gift for my father and he loves his new chair. My buying process was easy and you have personally replied all my e-mails and qustions. You even gave me ideas regard to removing old chair. I have great experience with my transaction, no wonder you are AAA rating from BBB.org. Your company will be my first choice for my next massage chairs.Thank you.Mina ChangWashington

"I knew that I found the right place to purchase our new massage chair."

I was ready to order a massage chair from another online vendor but after reading your articles, I decided to check them out further through the Better Business Bureau. Needless to say, they had a few blemishes on their record, which was enough for me not to purchase through them. My budget for a new massage chair was 1600 to $2000. initially. But after much research online (which was difficult to find unbiased opinions) I increased to $3000.Thanks to your wonderful staff, I was greeted so cheerfully by Stephanie who answered all of my questions and promptly checked on price matching and shipping time. I knew that I found the right place to purchase our new massage chair. I just thought you should know how much I appreciate the time and effort you have put into your research and for sharing it with consumers like me, who do not have access otherwise to trying out the chairs before we purchase. Thank you again for all of your help. We cannot wait to receive our new Panasonic massage chair.Sincerely,Lynn DettmanGreen Bay, WI

"Once I Tried The Sogno PLUS No Other Chair Was Good Enough!"

Dr. Weidner, I can not tell you how happy I am that I purchased my Inada Sogno chair from you. Your customer service is second to none. Also your personal attention went beyond what I would expect from an internet store. You do need to tell your customers they should not try the Sogno if they are looking at another chair.After taking the advice of one of your sales persons, I went to a local store and tried several of the chairs I was interested in. Once I tried the Sogno no other chair was good enough! Thank you for everything. You gave me an excellent price, shipping was exactly on the day promised. you arranged for the financing, and overall made this one of the easiest pruchases I have ever made.Thanks Again,Bill PoleraNew Jersey

"This is not an actual review of a massage chair per se,

but more of a testament to Dr. Alan's commitment to customer service after the sale. I've had this chair since May 2015 and it has performed well. About one month ago, one of the back rollers came off of the track. As I moved this chair twice between my homes, I cannot blame the chair quality. Anyway, I called Dr. Alan and he immediately started the ball rolling to get my chair repaired. I was able to secure the parts required for repair and scheduled a technician appointment. True to his word, as usual, Dr Alan covered the labor costs under his lifetime labor policy. I paid a reasonable amount for the part. The chair is working again 100%." Philip TylerNew Jersey

"Thank you for taking care of my Inada Chair.

Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me."Tom BrimerTX

...Your Price Matching, Which Was Incredibly Easy And Totally In Line With Your Claims, Helped Out.

Thanks for your great service getting us our chair. We purchased the Omega Ion chair and we LOVE it. My wife has chronic back and neck problems so her doctor recomended we purchase a massage chair. Without being rich, we were worried about the expense. But your price matching, which was incredibly easy and totally in line with your claims, helped out. The chair was delivered a weel earlier than expected and our backs are so thankful. My wife uses it evey day and it is making a real difference. The only problem is keeping our friends from coming over at all hours to lounge in it. Thanks for the service and the great product. We're thrilled! Thanks,Tim and Ginny ThompsonMadison, WI

Surprising...You Have Been Great To Deal With"

"Dear Dr. WeidnerThank you for offering the massage chair at an affordable price to your patients. It has been an important investment in our health. We knew the value of the chair because we had already tried one in a specialty store. It was an easy decision to make.I have an on going problem with my neck, shoulders, and lower back, and our chair has proven to be a great way to relieve stress and pain from my neck and spine. I am very glad we purchased it, and use it on a regular basis, almost every day.Customer service was especially surprising, also. During shipment our chair was slightly torn. They were so helpful and nice on the phone and within a short period of time the company delivered a complete new chair to our door and brought it in, unpacked it for us and took the damaged one.Thank you again, Dr. Weidner, for a pleasant and beneficial experience, both by the company, and from you. You have been especially great to deal with."Marilyn Broadhead

"Being involved with college athletics, I was constantly plagued with muscle spasms.

My calves and shoulder blades were especially tight, and would inhibit me from performing my best. In search of relief, I tried medication, therapy, and even surgery. Nothing seemed to give me complete relief. That was until I tried the Human Touch Robotic Massage Chair . The Chair was able to target those hard to reach shoulder muscles with my choice of deep kneading, compression, or percussion strokes. I also enjoyed the manual stretch option on the chair. It provided enough tension to increase range of motion in all of the areas of my back. My favorite feature on the Human Touch Chair is the lower leg massage. After one session, my calves felt like new! In my opinion, the Human Touch Robotic Massage Chair provides complete satisfaction for a price that you can not beat. I would recommend this product to anyone!!"Jennifer Brantly

"Wow! What a chair! The HT-125 Human Touch massage chair that Dr. Weidner introduced me

to helped loosen my sore back after having it kinked up for several days. A great massage from head to toe."Jeanette Jepsen
Customer Reviews - broadhead

"Hi Dr. Weidner, This is Lamonte Broadhead calling.

I just wanted to let you know that the purchase of the massage recliner you made available is one of the best investments in our health we have made in a long time.About a month before we read your newsletter with the information about the chair, we had tested one in a specialty store with a price tag of over $3,000.00. We jumped at the chance to buy yours for about $1,000.00 less! We knew it was a great deal.After a hard day's work installing signs, I can sit in the chair for 30 minutes and get a great massage that relaxes me completely. The tension in my back muscles and legs is soon gone because of the different types of movements of the rollers. We use the chair nearly everyday. It is a high quality product that fits nicely into our living room decor.Thank you for making such a valuable product available to your patients."Monte Broadhead

"My husband...is telling all the guys he works with to come and get a chair from you!"

I just have to share one thing with you - I have been trying to get my husband to look at those chairs since Christmas. I wanted to get one for him for Christmas and he wouldn't do it. So it was his birthday and father's day and I told him I wanted to get a chair for him. He was very hesitant when I brought him in there. Anyway - he has back and leg issues and he now has used the chair 3 times - and I just talked to him - he works for (company withheld) - and he is telling all the guys he works with to come and get a chair from you - he said they work. He is a great spokesman for your chairs! So - he is sending people in there - some of the guys are under the impression they just vibrate - he told them - it is a full blown massage - and it works.. He made my day - and I want to thank you guys. Please tell Dr. Weidner that I said thank you. Watch for the boys from (company withheld). Thank you so much!!Bonnie HigginsSalt Lake City, Utah

"It Has Truly Improved Our Quality of Life!"

Hi Dr. Weidner,Just wanted to let you know that we are definitely loving our new chair. I apologize for not writing sooner, but we also just started about five new daily therapies for our autistic son, so when we haven't been doing that, we've been IN the chair! The Inada is everything for which I hoped, and more. The customer service was excellent, the chair was easy to operate, and all I do is tell my friends how fantastic this chair has been for us, and how it has been worth every penny.I've even started getting a "Chair-Massage Day" playgroup going for moms of other autistic children, because if anyone deserves a weekly half-hour in this wonderfully relaxing massage chair, it's parents with special-needs kids!Overall, we couldn't be more pleased with EVERYTHING about this amazing chair. You were absolutely right that I would love it. I could go on and on about how therapeutic it has been for all of us. We have improved relaxation, improved energy, more patience- it has truly improved our quality of life, and how often can you say that about a piece of furniture!Many thanks again for all your outstanding customer service, Dr. Weidner!All the best,Dawn HardyMetairie, Louisianna

"I Checked Out Many Places Before I Ordered And You Were Both The Least Expensive And Had The Most Information!

Thank you so very much for making my purchase of the Human Touch Massage Chair so easy! From the beginning to end your contact and support was wonderful! The chair arrived perfectly and exactly when they said it would. I have Fibromyalgia and massage is one thing that helps ease my pain but it is time consuming and expensive to go for a massage every day. I put our new chair in the living room and we have used it everyday. My husband and sons all use it too and think it's wonderful. Your website is wonderful and the free gifts were very useful. Please feel free to use this message on your site as testimony for a satisfied customer! You are the best! I checked out many places before I ordered and you were both the least expensive and had the most information!THANK YOU!!Barb Vittetoe

"I highly recommend you and your HT-1650. Thank You!!!

WOW! What a great chair. I bought the HT-1650 and could not be more impressed! I am a surgeon with occupational back issues and this chair is making a big difference in my back. The delivery and set up was flawless and the chair operates perfectly. I highly recommend you and your HT-1650. Thank You!!!Michael Phillips, M.D.Oconomowoc, WI

"I bought a Panasonic massage chair over 5 years ago.

I had a problem where it stopped working recently and it was also outside of the warranty. I contacted Massage chair relief to find out who I should contact to get it repaired, and to my surprise, Alan sent a repair technician to repair it for free. Great customer service and support." - Aaron Hansen, Utah "The Lifetime Labor Warranty really works! My chair was over 2 years old so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!"Jason LimCalifornia

"The warranty is real! I purchased a massage chair from the online store 3 years ago.

At the time, I had seen some chairs at Costco, and planned to buy one from Costco until I saw better selection on this website. I purchased an Ogawa Refresh chair sight unseen (except for web reviews). At the time of purchase, a lifetime labor warranty was included from the store. I assumed this would be of little use (I have not had good experience with warranties from other stores). Fast forward to 2019, the shoulders of the chair became disconnected. I contacted Dr. Weidner, and he was exceedingly helpful. He had the cost of the repair invoiced directly to him, so I never even saw a bill. I highly recommend this store and the excellent service and warranty. I would not hesitate to purchase another massage chair from this store. You can believe in the lifetime labor warranty!" Julie CFairfield, CA

The Lifetime Labor Warranty really works! My chair was over 2 years old

so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!Jason LimCalifornia