Customer Reviews

  1. Customer Reviews -

    Patricia Jacobson

    My husband and I came in to Dr. Weidner’s store in Taylorsville and bought this chair in May 2020 after trying out about 7 different chairs in his showroom. We had a fantastic experience with Dr. W and found him extremely honest and knowledgeable. The chair was delivered a week later and we paid to have it set up in our home.

    The chair was AMAZING, like Angels singing amazing… until about 5 months later when there was a loud “clunk” during use, and then the main rollers lost much of its force while moving on the track. It was usable in any other function except for the main rollers. So I called the warranty/repair company, Cozzia. That’s where the nightmare began. The Cozzia tech came out, said it was a wire harness and ordered it & said someone would let me know in about a week when the part arrived and then he’d schedule the install within the next week. No call after 2 weeks. I called Cozzia again and the CSR said she’d check into it and call me back that day. Nothing. I finally got an email about a week later saying the part was in stock, so I called the tech directly, and he gave me the number to the guy (Dylan/Dillon) who sets up appts in the Utah area to get an appt. Dylan, hands down, is THEE MOST obnoxious, arrogant, dismissive PUNK I’ve EVER spoken with in any cust svc dept. He refused to set up an appt for me before the part arrived at my home, even knowing it was en route from CA, and told me he didn’t care how long we’d waited and not to call him again, he’d call me. At this point it was just before Christmas, we had been without the use of our VERY expensive chair (paid for in full) for about 6 weeks, so I asked if he’d make an exception knowing we’d been waiting about 4 weeks longer than originally told. NOPE. So we waited. The tech set up the appt for New Year’s Eve, and it didn’t fix the problem. After troubleshooting, he decided the whole back roller mech had to be replaced, so he said he’d order it and left. About 2 weeks later I called Cozzia CS to see if the part was on its way, and they said it hadn’t been ordered. Their notes said tech found no issue, waiting to see if customer sees code while in use. We weren’t told anything of the sort. So Cozzia contacted the tech, the tech called us to clarify, and he said he’d order the part. Once again, we waited. On Feb 2nd I called the Cozzia CS dept again and the rep said the mechs were out of stock and they were waiting for a shipment from China. At this point my husband got Dr. Weidner involved. We were SOOO angry with the repair company that we had hopes that he could step in and help us get something done faster for us. After another 2 weeks of more waiting, we finally made the painful decision to ask Dr W if he’d take the replacement part and the chair back at a discounted refund, and he agreed. For this reason alone I would recommend Dr. Weidner’s showrooms to ANYONE.

    When the guys showed up to remove the chair, we took a picture of the broken roller mech. Unfortunately I can’t upload the picture to show you what broke, but it was one of the only plastic pieces in the mech itself that had cracked. To be fair we did have the opportunity to have the mech replaced (eventually), but knowing that the main roller mech has plastic in it, and the daily usage on its strongest settings after only 5 months broke it, why go through the horrible customer service experience again to have it break a few months later? I am completely gobsmacked that any plastic at all is used in a part that has such a huge impact on the chair’s functionality! The mech is practically 100% metal, but the small parts that hold the rollers to the motorized part is PLASTIC… unbelievable!! One would have to assume it’s absolutely done on purpose for profit. SO DISAPPOINTING for a chair we spent thousands in cash for. I no longer trust any chair that Cozzia services. The worst part by far is that we’re still in daily pain (spinal arthritis, sciatica, etc) and afraid to try another chair again.

    JPMedics KumoJPMedics Kumo

  2. Customer Reviews -

    Donnie V

    Shortly after I purchased this chair my wife left with the kids but it was well worth it because every night I fall asleep in it and forget about them. Well worth it.

    OHCO M.8LEOHCO M.8LE

  3. Customer Reviews -

    Marc B

    I spent hours in the store testing chairs and after testing the Kumo I started using it as the base chair and comparing the others to it essentially spending half my time at the store in the Kumo on the different modes… none of the others even came close to matching up. Ironically when I went back months later with a friend she was doing the same thing returning every few chairs to the Kumo before also buying one. Her process was trying both the aggressive modes for her and her son and the relaxing modes for her husband.

    The Kumo gave the deepest massage, had the smoothest most comfortable rollers (didn’t feel like they were poking into you), had one of the most user-friendly remote screens and the best massage programs. A couple other chairs had better arm or leg massages with rollers and not simply airbags for those body parts, but the gap between the quality of the back work and rollers was so far superior with the Kumo that it was silly to even consider the other chairs. Same goes for the stretching which I thought would be a better feature than it turned out to be. There was one chair that gave a better stretch than the Kumo, but the Kumo seemed to be 2nd best. Now 6 months later I can tell you the stretch is one of the least important features on a massage chair. If you want a good stretch, get out a yoga mat.

    I find that I use the Chinese massage the most as it is by far the deepest… just keep cranking up the intensity whenever it falls off in the programming. It does the best full body work, has deep airbag compression on the arms, and the best work on the low and mid-back. The Thai setting has the best work between the shoulder blades and a nice stretch. For the neck, the custom neck work seems most effective. For low back pain the spot massage is one of my go-to’s. For relaxation maybe its me, I do Japanese or relax, but still with fairly deep pressure just in the recline position

    I am a CMT that specializes in deep tissue therapeutic massage. Not only do I give exclusively deep tissue massage that’s all I like to get. I know there is no chair that will ever replace a therapeutic massage by a skilled therapist (There is no elbow drag with leverage setting and none of the chairs gives a therapeutic arm or leg work, but the compression and rollers will increase circulation and can be somewhat relaxing to overworked arms and legs). That said, I needed something I could use daily, especially after working on a client or playing recreational sports. This chair has lived up to my expectations I literally use it 4-6 days per week, for at least an hour on days I see clients. I have also begun letting my clients run a 20 minute cycle as a wind down from the 90 minute often painful therapeutic massage they just got from me and the feedback has been all positive.

    I am not sure anyone has ever made the perfect massage chair, but this is the best for what it is. It gives you the most control, has the most comfortable touch and works the deepest while also giving you options to give very targeted work.

    Finally why I bought from Massage Chair Relief is an important part of the review. This is a major investment for most of us in the middle class… I had to finance mine. So it was important to know that I will still be able to use the chair 10 years from now or even 20 years from now. Once you throw in the lifetime labor warranty given by the store, you have 5 years parts (3 plus 2 from the manufacturer). After that, if anything breaks or needs replacing I simply call on massage chair relief and they come to the house (no shipping the chair to china or japan) and they do the work at the house (not sure how that works for people that done have a local retail outlet near them). I also never felt pressured to buy. I literally spent 3 hours in the store testing chairs before making the purchase… I didn’t feel like anyone was judging the time I was spending. I bought my chair from Dom and my friend bought hers from Michael, both were very nice. They can tell you what features the chairs have and which sell best. They can also tell you where the chairs were made, but ultimately you need to spend time in the chairs to make your decision. I had my chair in a few days and my friend had hers in a little over a week as there was a slight supply chain problem.

    JPMedics KumoJPMedics Kumo

  4. Customer Reviews -

    Bonnie

    I am not able to offer a large comparison here because I only have ever had this one chair, but I will share my opinions about the shopping experience with Massage Chair Relief and of the chair itself.

    I originally wanted to purchase the Inada Dreamwave due to having used it at a Day Spa before and really liking it. It had over 100 air bags and an L track with stretch function. When I found out it was discontinued permanently by the manufacturer, I was disappointed to say the least, but finally came to find this chair instead. The biggest feature that attracted me was the L track with the stretch/Extend function. Ultimately I am happy with my purchase and don’t think I could find a better chair or more helpful company than I did here. My back feels better each time I use it and I got the stretch that I wanted. All four people in my family have used it every single day since we got it.

    Pros: The chair delivers a invigorating stretch/extend that is almost like traction to stretch your back and relieve compression of your vertebra. The rollers are great at delivering a thorough deep kneading massage. There is also tapping, knocking, kneading + tapping, and shiatsu types of movement for the rollers. The largest person in our house is 6ft tall and fits well in the chair. The airbags are adequate (even if not 100 of them), the lumbar heat is comfy, foot rollers are therapeutic, zero gravity assists the rollers work on the back and lifts the feet up to improve blood flow, and the sway function adds to the overall experience. It was relatively easy to set up for DIY’ers like my husband and I. I highly recommend having two people available to do the set up if possible. It took us less than 2 hours after we got it into the house. Be sure to have carpet or a rug underneath it and use a surge protector. The controller is easy enough to learn but has some limitations.

    Cons: The preset programs are nice but, you can’t save custom/manual programs. In manual mode, you can only select one airbag region at a time to work (the preset modes rotate between all the regions). Similarly you can only select one roller movement at a time and have to manually change it every few minutes (the presets rotate between all the movements). The head rest with airbags keeps slipping off when the chair leans back far enough. Only the leg and foot airbags are a little more aggressive than anyone in my family is comfortable with. Even on the lowest airbag setting, it is still painful to a degree. The rollers for the back may also be slightly more aggressive, but due to an excellent suggestion, I just use a blanket over the chair to attenuate the rollers and it is a perfect level of kneading for me. When the chair is connected to bluetooth or the smart phone app, the corded controller no longer works, you must use your phone. The airbags in the arm rest are very difficult for a tall person to wiggle into, and once you’re in, it makes it very difficult to use the remote to adjust any settings mid-massage.

    Shopping experience was excellence bar none. I got to speak to Dr. Weidner personally on the phone to help me make my choice. He was very knowledgeable and honest about what chair he thought would meet my needs. He was honest about the most common pros and cons for various chairs that I was considering. He was immediately responsive and prompt and thorough with follow up communication. I sleep better at night knowing that he stands behind every chair he sells and offers a lifetime labor warranty in addition to the extended manufacturer’s warranty I purchased. I appreciate all the effort that goes into his client education; with videos and pamphlets and online information available to help you decide. Some how he manages to offer all this while still charging the same price or less as all of his competitors.

    I can’t tell you if this is the right chair for you, but I highly recommend it’s stretch function and kneading massage! Whichever chair you choose to buy, you should buy it from Massage Chair Relief to get an honest deal. We all enjoy our chair everyday! Thank you and happy hunting.

    Infinity Smart Chair X3Infinity Smart Chair X3

  5. Customer Reviews -

    Stuart Xu

    I like this chair. I spend at least one 30min session every day in this chair. Dr. Weidner explained the chair, and other chairs, from functions to its mechanical in detail. I purchased it in my third in store visit. I must say that Dr.Weidner provided competitive price and excellent services.

    Daiwa Supreme HybridDaiwa Supreme Hybrid

I Really Appreciate The Before Delivery E-mails From You...

"Thanks Alan, I received the massage chair on Saturday within the shipping period you stated. The shipping company was excellent; the individual who delivered the chair to my home was not only professional, but very nice! I have already used and setup the chair with no problems. By the way, I really appreciate the before delivery e-mails from you, it was a nice way of keeping me on track of the different stages of the delivery. Much thanks,"Stan TolanGardena, California

"We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair"

When we first came to the store in Salt Lake it was awesome. Stephanie was so nice and knowledgeable about all the chairs that were in the show room. She had us take off our shoes and sit in each chair to see the differences between the chairs. We left that day very happy and discussing which chairs we liked the most. The next day we went to another store here and were very disappointed in the customer service and selection that was available. So we went back to Massage Chair Relief. We spend 9 hours in the store that day. We left for dinner and returned to buy 2 chairs. They were so helpful and friendly. When our chairs were delivered it was a week later. We were so excited that we called our family to come and sit in the chairs. After my father-in-law sat in my chair he went to the store and got his own. We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair. If you live in Utah or surrounding states make the trip to the store. It will be well worth it. Thank you Dr. Al and Stephanie. We love you guys and we love our chairs.David and Brook GonzalesSandy, Utah

"It is a pleasure to buy from Massage Chair Relief"

I ordered this chair for my husband as a gift. It is pleasure to buy from www.massage-chair-relief.com and has very good communication. Highly Recommended. The chair was was a snap to set up. The controls are easy to use and the many different massage options hit about every spot on the body - including feet! The leather is nice and soft, it looks beautiful in my family room. Thank you,Susan QiuTexas

"I was scared ordering a big purchase item through a website, but rest assured these guys...are trustworthy"

I bought a sanyo massage chair from this website through a price match and they had the BEST deal with extra bonus gifts and EXCELLENT customer service when i called them through the phone. I was scared ordering a big purchase item through a website, but rest assured these guys answered my questions and are trustworthy. Pleasure doing business with them, the chair is working great. Thanks.Varinder SinghHicksville, NY

"Thanks again for the great service. You have a customer and reference for life."

Dr. Weidner, Received my chair on Friday. It's AWESOME!!!! It did take some adjusting to get it just right but the more I used it and explored, the more comfortable I got with it. A few observations:
  • Holding the control is a bit awkward, I might install it on a gooseneck (like the Panasonic chair) so I can see it while reclined and have easy access to it.
  • The chair does so much more than the instructions, the combinations are endless.
  • It can be reclined to the Zero Gravity position yet they don't advertise this.
Over the weekend, I had to walk away from it or I would have had too many massages! Thanks again for the great service. You have a customer and reference for life. Best of regards,Jun RoxasIrvine, California

"Your Company Is Providing First Rate Customer Service From The Initial Order...To The Delivery!"

"Dr. Weidner: I wanted to take a moment to compliment you on your customer service to date. I have been working as an executive assistant for almost 30 years and in recent years have found that customer service hsa deteriorated significantly. Your company on the other hand is providing first rate customer service from the initial order process to the delivery updates. I ordered this chair for my bosses son; perhaps one day I wil be in a position to order one for myself. Thank you for making my job easier. My best to you and your future successes." Regards,Donna Peart

"We Thank You For The Fantastic Service!"

"Hello Dr. Weidner, I wanted to let you know that...we got the chair really fast and are very happy with it! We thank you for the fantastic service and great help on the phone. Thank you! Great service!"Astrid JanssenStroudsburg, Pennsylvania

"...No wonder you are AAA rating from BBB.org"

This chair is gift for my father and he loves his new chair. My buying process was easy and you have personally replied all my e-mails and qustions. You even gave me ideas regard to removing old chair. I have great experience with my transaction, no wonder you are AAA rating from BBB.org. Your company will be my first choice for my next massage chairs. Thank you.Mina ChangWashington

"I knew that I found the right place to purchase our new massage chair."

I was ready to order a massage chair from another online vendor but after reading your articles, I decided to check them out further through the Better Business Bureau. Needless to say, they had a few blemishes on their record, which was enough for me not to purchase through them. My budget for a new massage chair was 1600 to $2000. initially. But after much research online (which was difficult to find unbiased opinions) I increased to $3000. Thanks to your wonderful staff, I was greeted so cheerfully by Stephanie who answered all of my questions and promptly checked on price matching and shipping time. I knew that I found the right place to purchase our new massage chair. I just thought you should know how much I appreciate the time and effort you have put into your research and for sharing it with consumers like me, who do not have access otherwise to trying out the chairs before we purchase. Thank you again for all of your help. We cannot wait to receive our new Panasonic massage chair. Sincerely,Lynn DettmanGreen Bay, WI

"Once I Tried The Sogno PLUS No Other Chair Was Good Enough!"

Dr. Weidner, I can not tell you how happy I am that I purchased my Inada Sogno chair from you. Your customer service is second to none. Also your personal attention went beyond what I would expect from an internet store. You do need to tell your customers they should not try the Sogno if they are looking at another chair. After taking the advice of one of your sales persons, I went to a local store and tried several of the chairs I was interested in. Once I tried the Sogno no other chair was good enough! Thank you for everything. You gave me an excellent price, shipping was exactly on the day promised. you arranged for the financing, and overall made this one of the easiest pruchases I have ever made. Thanks Again,Bill PoleraNew Jersey

"This is not an actual review of a massage chair per se,

but more of a testament to Dr. Alan's commitment to customer service after the sale. I've had this chair since May 2015 and it has performed well. About one month ago, one of the back rollers came off of the track. As I moved this chair twice between my homes, I cannot blame the chair quality. Anyway, I called Dr. Alan and he immediately started the ball rolling to get my chair repaired. I was able to secure the parts required for repair and scheduled a technician appointment. True to his word, as usual, Dr Alan covered the labor costs under his lifetime labor policy. I paid a reasonable amount for the part. The chair is working again 100%." Philip TylerNew Jersey

"Thank you for taking care of my Inada Chair.

Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me."Tom BrimerTX

...Your Price Matching, Which Was Incredibly Easy And Totally In Line With Your Claims, Helped Out.

Thanks for your great service getting us our chair. We purchased the Omega Ion chair and we LOVE it. My wife has chronic back and neck problems so her doctor recomended we purchase a massage chair. Without being rich, we were worried about the expense. But your price matching, which was incredibly easy and totally in line with your claims, helped out. The chair was delivered a weel earlier than expected and our backs are so thankful. My wife uses it evey day and it is making a real difference. The only problem is keeping our friends from coming over at all hours to lounge in it. Thanks for the service and the great product. We're thrilled! Thanks,Tim and Ginny ThompsonMadison, WI

Surprising...You Have Been Great To Deal With"

"Dear Dr. Weidner Thank you for offering the massage chair at an affordable price to your patients. It has been an important investment in our health. We knew the value of the chair because we had already tried one in a specialty store. It was an easy decision to make. I have an on going problem with my neck, shoulders, and lower back, and our chair has proven to be a great way to relieve stress and pain from my neck and spine. I am very glad we purchased it, and use it on a regular basis, almost every day. Customer service was especially surprising, also. During shipment our chair was slightly torn. They were so helpful and nice on the phone and within a short period of time the company delivered a complete new chair to our door and brought it in, unpacked it for us and took the damaged one. Thank you again, Dr. Weidner, for a pleasant and beneficial experience, both by the company, and from you. You have been especially great to deal with."Marilyn Broadhead

"Being involved with college athletics, I was constantly plagued with muscle spasms.

My calves and shoulder blades were especially tight, and would inhibit me from performing my best. In search of relief, I tried medication, therapy, and even surgery. Nothing seemed to give me complete relief. That was until I tried the Human Touch Robotic Massage Chair . The Chair was able to target those hard to reach shoulder muscles with my choice of deep kneading, compression, or percussion strokes. I also enjoyed the manual stretch option on the chair. It provided enough tension to increase range of motion in all of the areas of my back. My favorite feature on the Human Touch Chair is the lower leg massage. After one session, my calves felt like new! In my opinion, the Human Touch Robotic Massage Chair provides complete satisfaction for a price that you can not beat. I would recommend this product to anyone!!"Jennifer Brantly

"Wow! What a chair! The HT-125 Human Touch massage chair that Dr. Weidner introduced me

to helped loosen my sore back after having it kinked up for several days. A great massage from head to toe."Jeanette Jepsen
Customer Reviews - broadhead

"Hi Dr. Weidner, This is Lamonte Broadhead calling.

I just wanted to let you know that the purchase of the massage recliner you made available is one of the best investments in our health we have made in a long time. About a month before we read your newsletter with the information about the chair, we had tested one in a specialty store with a price tag of over $3,000.00. We jumped at the chance to buy yours for about $1,000.00 less! We knew it was a great deal. After a hard day's work installing signs, I can sit in the chair for 30 minutes and get a great massage that relaxes me completely. The tension in my back muscles and legs is soon gone because of the different types of movements of the rollers. We use the chair nearly everyday. It is a high quality product that fits nicely into our living room decor. Thank you for making such a valuable product available to your patients." Monte Broadhead

"My husband...is telling all the guys he works with to come and get a chair from you!"

I just have to share one thing with you - I have been trying to get my husband to look at those chairs since Christmas. I wanted to get one for him for Christmas and he wouldn't do it. So it was his birthday and father's day and I told him I wanted to get a chair for him. He was very hesitant when I brought him in there. Anyway - he has back and leg issues and he now has used the chair 3 times - and I just talked to him - he works for (company withheld) - and he is telling all the guys he works with to come and get a chair from you - he said they work. He is a great spokesman for your chairs! So - he is sending people in there - some of the guys are under the impression they just vibrate - he told them - it is a full blown massage - and it works.. He made my day - and I want to thank you guys. Please tell Dr. Weidner that I said thank you. Watch for the boys from (company withheld). Thank you so much!!Bonnie HigginsSalt Lake City, Utah

"It Has Truly Improved Our Quality of Life!"

Hi Dr. Weidner, Just wanted to let you know that we are definitely loving our new chair. I apologize for not writing sooner, but we also just started about five new daily therapies for our autistic son, so when we haven't been doing that, we've been IN the chair! The Inada is everything for which I hoped, and more. The customer service was excellent, the chair was easy to operate, and all I do is tell my friends how fantastic this chair has been for us, and how it has been worth every penny. I've even started getting a "Chair-Massage Day" playgroup going for moms of other autistic children, because if anyone deserves a weekly half-hour in this wonderfully relaxing massage chair, it's parents with special-needs kids! Overall, we couldn't be more pleased with EVERYTHING about this amazing chair. You were absolutely right that I would love it. I could go on and on about how therapeutic it has been for all of us. We have improved relaxation, improved energy, more patience- it has truly improved our quality of life, and how often can you say that about a piece of furniture! Many thanks again for all your outstanding customer service, Dr. Weidner! All the best,Dawn HardyMetairie, Louisianna

"I Checked Out Many Places Before I Ordered And You Were Both The Least Expensive And Had The Most Information!

Thank you so very much for making my purchase of the Human Touch Massage Chair so easy! From the beginning to end your contact and support was wonderful! The chair arrived perfectly and exactly when they said it would. I have Fibromyalgia and massage is one thing that helps ease my pain but it is time consuming and expensive to go for a massage every day. I put our new chair in the living room and we have used it everyday. My husband and sons all use it too and think it's wonderful. Your website is wonderful and the free gifts were very useful. Please feel free to use this message on your site as testimony for a satisfied customer! You are the best! I checked out many places before I ordered and you were both the least expensive and had the most information! THANK YOU!!Barb Vittetoe

"I highly recommend you and your HT-1650. Thank You!!!

WOW! What a great chair. I bought the HT-1650 and could not be more impressed! I am a surgeon with occupational back issues and this chair is making a big difference in my back. The delivery and set up was flawless and the chair operates perfectly. I highly recommend you and your HT-1650. Thank You!!! Michael Phillips, M.D.Oconomowoc, WI

"I bought a Panasonic massage chair over 5 years ago.

I had a problem where it stopped working recently and it was also outside of the warranty. I contacted Massage chair relief to find out who I should contact to get it repaired, and to my surprise, Alan sent a repair technician to repair it for free. Great customer service and support." - Aaron Hansen, Utah "The Lifetime Labor Warranty really works! My chair was over 2 years old so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!"Jason LimCalifornia

"The warranty is real! I purchased a massage chair from the online store 3 years ago.

At the time, I had seen some chairs at Costco, and planned to buy one from Costco until I saw better selection on this website. I purchased an Ogawa Refresh chair sight unseen (except for web reviews). At the time of purchase, a lifetime labor warranty was included from the store. I assumed this would be of little use (I have not had good experience with warranties from other stores). Fast forward to 2019, the shoulders of the chair became disconnected. I contacted Dr. Weidner, and he was exceedingly helpful. He had the cost of the repair invoiced directly to him, so I never even saw a bill. I highly recommend this store and the excellent service and warranty. I would not hesitate to purchase another massage chair from this store. You can believe in the lifetime labor warranty!" Julie CFairfield, CA

The Lifetime Labor Warranty really works! My chair was over 2 years old

so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!Jason LimCalifornia