Yes, you read that right. Now, here's how our massage chair warranty works...
Each brand-name massage chair that we carry comes with a standard “factory” warranty. That warranty typically includes free in-home parts and labor coverage for anywhere from 1-3 years, free parts for an additional 1 or 2 years, and then a frame or structure warranty for 1-3 years after that. Each massage chair company has their own warranty period and coverage.
Most massage chair companies also have the option to purchase 1 or 2 additional years of extended warranty coverage. For most companies, that includes in-home parts and labor, as well. The factory warranties apply to every customer, no matter where they live in the USA.
When the factory and extended warranty periods have passed, the owner of the chair becomes liable for the cost of parts and labor, should anything go wrong with their chair. Parts can be purchased from the massage chair companies, but getting a technician into your home to install the part(s) is totally your responsibility and can be quite expensive, especially if your chair problem requires more than one service call from the techician.
Massage Chair Relief® is VERY proud to announce our “*Lifetime Labor Warranty (residential sales only)” on all the chairs we sell on our website and in our showrooms. That means that when you buy a massage chair from Massage Chair Relief® we will provide the in-home service call for any repairs on your chair for as long as you own your massage chair completely free of charge….even after the factory and extended warranties expire.
We now have access to multiple nationwide networks of technicians to fulfill the labor portion of your massage chair repairs, after the factory warranty expires. These are the same companies that do the vast majority of warranty fulfillment for almost all the major name brand massage chair companies that we carry.
If something goes wrong with your chair, all we have to do is have the massage chair company diagnose your chair's problem with a phone call, have the necessary parts shipped to you, and then we’ll arrange for one of the tech networks to send out a technician to come to your home to install the part. And, when we say “Lifetime”, we mean for as long as you own your chair, as long as parts are available from the massage chair company, as long as their is a tech that serves your area, and as long as your chair is not beyond repair. There are a few conditions to the warranty, which you can read below, but you will now have labor coverage for as long as you own your massage chair.
This is something that has never been tried in our industry before! We are excited to offer this service to our valued customers. You now can have the peace of mind knowing that you will have coverage of what is usually the most expensive component of the repair process. Just like with automobiles, where the cost of labor is far greater than the cost of the parts being replaced, massage chair labor is the bulk of the cost of repairs. No need to worry any longer! Consider yourself covered if you purchase your new massage chair from Massage Chair Relief.
Dear Alan and Laci, I purchased an Inada Sogno Dreamwave massage chair from Massage Chair Relief in August 2013. Alan Weidner gave me a good deal on the chair, and the entire process of purchase and delivery was smooth and timely. Having had the chair for over eleven years now, I can honestly say this purchase has been a great investment in my overall health and well-being over the years. As well built as the Inada Dreamwave chair is, one of the parts below the seat that provides the Dreamwave function eventually broke, so I contacted Dr. Weidner in July 2024 for assistance and support, and his response was excellent. He reached out to the manufacturer of the chair, got me in touch with the proper customer care person, and I completed the support form describing the problem and, in short order, the most likely problem part was identified. Since the chair itself was past the warranty period, I purchased the part which was delivered promptly to me. Dr. Weidner and the manufacturer worked together to find a qualified repair person in my area who could come to my home and do the repair in my living room. Massage Chair Relief offers a Lifetime Labor Warranty (LLW) on every chair they sell, for any chair problems that arise after the factory warranty has expired. I have been the beneficiary of that warranty, and it is one of the reasons I chose to purchase my chair from Massage Chair Relief rather than a competitor. I can attest that Alan and his company honored the LLW completely, as I did was not charged for the labor to fix my chair. Thanks again! Sincerely, Jay Eilertson
Dr. Weidner, Thank you for taking care of my Inada Chair. Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me. Warmest Regards, Tom Brimer Texas
I recently had an issue with my 9-year old Osaki massage chair. So I reached out to Massage-Chair-Relief for support, and thanks to the exceptional assistance of Dr. Alan, Michael Nguyen, and Laci Shawver, my problem was quickly resolved. Their commitment of lifetime customer support is true and I can recommend them to anyone in search of a reliable and high-quality massage chair. Steve L.
I should note in regard to the post-sale care provided by Massage Chair Relief that during the one time we had a small issue with our first chair, Dr. Weidner stepped right in, made it right, and went out of his way to ensure his solution worked and that I was happy with it. In short, if you are looking to get the right massage chair from a highly ethical and reputable Dealer, this is the place to go. Charles Alexander New York
We purchased our message chair from message chair relief about 10 years ago. I’ve used the chair 1-2 times a day almost every day and we started having some problems with the air bags and the base sections of the recliner about a year ago. We contacted Dr Weidner and he helped us set up service. These high end chairs are very complex. It takes a trained service technician and there are none on our area of Ohio. So, a repair technician has to be flown out to our area and then the tech picks up a rental car and drives to cover as many repairs as possible within a very large area, it can’t be inexpensive and for customers this is a very valuable service. I cannot say enough good things about Message Chair Relief, its employees and especially Dr Weidner. If you looking at message chairs, I believe there is no other company as well run, or as caring of its customers. Bret Tidwell Ohio
Massage Chair Relief Lifetime Labor Warranty (LLW) is Truly Amazing!!!! I have severe fibromyalgia and I use my massage chair daily for pain management from acute chronic muscle spasms. I have needed support for my Infinity Presidential Massage Chair 3 times since my purchase in 2019. Twice they paid for the parts and service repairman fees under my initial warranty .The last time I needed support, my warranty had already expired 5 months prior. True to their service promise Massage Chair Relief Lifetime Labor Warranty (LLW) secured and paid for the repairman service call and the associated massage chair repair fees. I have benefited from the company's lifetime labor warranty program 3 times. I highly recommend Massage Chair Relief company for their prompt, personalized customer service, attention to detail and sincere concern that I have a massage chair that meets my 4 ft 9 inches short stature and my acute pain management requirements. Very respectfully, Cathy Ann Moreno Texas
I purchased the Daiwa Supreme Hybrid from Dr. Weidner at Massage Chair Relief. This is the second Chair I have bought from Dr. Weidner and this is an outstanding Chair. It feels very solid and delivers the best massage of any chair I've ever tried. The decompression stretch is remarkable and the chair is highly therapeutic, but can also be extremely relaxing depending on what program you select. Both of my purchases from Massage Chair Relief, Dr. Weidner and Shawn Kim at the Arizona showroom have been excellent. They are the best dealer on the market and I was happy to find them after previously purchasing three other chairs from different distributors. I would never purchase from anyone else now, as their service, warranty program and after-purchase support is the best by far. A+ and highly recommended. Don't hesitate in purchasing your next chair from Massage Chair Relief, as you will be happy you did. Clayton Munson Washington
Several years ago I purchased a massage chair from Massage Chair Relief. When it broke, I called the store and they were very helpful in quickly sending out a repairman to see what the problem was. When they discovered I needed a new part, they ordered it and had it sent to my home, the repairman returned and the chair was fixed. I appreciated how quickly they took care of the problem, and the fact I only had to pay for the part and not the labor. They really do stand by their promise of life-time warranty for labor! Lorene Ensley California
The massage chair industry has improved significantly since my first purchase of 2001. Wanting to take advantage of the newer generation chairs, I began an extended search in 2013. I settled-in on two models, from two different manufactures. I could not find a retailer close-by, much less one that had both chairs in their showroom, to inspect and try-out. Then I found 'Massage-Chair- Relief'. Not only did their showroom have 'both' models, but had many others, representing a wide range of manufacturers and their best models. Though they were in Salt Lake City, Utah (I'm in Florida) they had several interesting programs that caught my attention: 1) The Out-of-Stater Program, providing $500 to offset my transportation cost. So, I flew there and back. The owner, Dr. Alan Weidner, picked me up at the airport, took me to his showroom, bought me lunch and drove me back for my return flight. 2) Another was their Lifetime-Labor-Warranty, which I have used twice. =>The first, after the purchased Infinity IT-8500 was just over 10-years old. The process was easy: I contacted Massage-Chair-Relief; they contacted the manufacturer, to have them contact me, reference the problem and the parts needed for repairs; after receiving the parts, I contacted Massage-Chair-Relief, who scheduled, and paid-for the cost of having a certified technician for the in-home repairs (100+ mi round-trip for the tech). =>The second, a year later, for another worn part and some chair 'coverings'. The process was the same. The IT-8500 is like a new chair now. I was so pleased with 'Everything' about Massage-Chair-Relief that, when I decided to add another massage chair last year, I just found the chair I wanted, and called Dr. Weidner to purchase and get it shipped. Just as in 2013, when we purchased our 2nd massage chair, everything went smoothly. I love this new Infinity Luminary Syner-D. My wife prefers, loves, and uses, the older IT-8500 daily. Dr. Weidner is great to work with, very professional, quick to return a call &/or answer an email, and stands behind everything that he says and/or promotes on his website. Dan Holton Florida
After an extensive search for our perfect massage chair, and visiting every store in San Diego that offered them, we heard about a great chair that we could try in a store in Cerritos, Ca. It was quite a drive, but worth it as the chair was leaps and bounds above all the others that we tried. Dr. Weidner (previously a chiropractor) gave us a good price and an excellent warranty. Both my husband and I had back problems off and on for years. We both use the massage chair every morning and evening, and have not had to see a chiropractor since! We had an issue with the chair last month and needed a part replaced. We called the manufacturer and were told since our chair is in our office (It is in our private break room) they would not honor the warranty. We contacted Dr. Weidner. Who immediately sent us the part and offered to have a service man come out. It was very easy to replace ourselves, and works great again. I highly recommend Dr. Weidner and his company, Massage Chair Relief, for the quality of the product he sells, and his integrity in caring about his clients and always honoring his warranty. This purchase was the best one we have ever made! Linda Gorin California
