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Lifetime Labor Massage Chair Warranty (residential sales only)

We Include a Lifetime Labor Massage Chair Warranty With Every Massage Chair Purchase!!

Yes, you read that right. Now, here's how our massage chair warranty works...

Each brand-name massage chair that we carry comes with a standard “factory” warranty. That warranty typically includes free in-home parts and labor coverage for anywhere from 1-3 years, free parts for an additional 1 or 2 years, and then a frame or structure warranty for 1-3 years after that. Each massage chair company has their own warranty period and coverage.

Most massage chair companies also have the option to purchase 1 or 2 additional years of extended warranty coverage. For most companies, that includes in-home parts and labor, as well. The factory warranties apply to every customer, no matter where they live in the USA.

Lifetime Labor Warranty (residential sales only)

When the factory and extended warranty periods have passed, the owner of the chair becomes liable for the cost of parts and labor, should anything go wrong with their chair. Parts can be purchased from the massage chair companies, but getting a technician into your home to install the part(s) is totally your responsibility and can be quite expensive.

Massage Chair Relief® is VERY proud to announce our “*Lifetime Labor Warranty (residential sales only)” on all the chairs we sell on our website and in our showrooms. That means that when you buy a massage chair from Massage Chair Relief® we will provide the labor for any repairs on your chair for as long as you own your massage chair completely free of charge….even after the factory and extended warranties expire.

We now have access to 4 nationwide networks of technicians to fulfill the labor portion of your massage chair repairs, after the factory warranty expires. These are the same companies that do the vast majority of warranty fulfillment for almost all the major name brand massage chair companies that we carry.

If something goes wrong with your chair, all we have to do is have the massage chair company diagnose your chair's problem with a phone call, have the necessary parts shipped to you, and then we’ll arrange for one of the tech networks to send out a technician to come to your home to install the part. And, when we say “Lifetime”, we mean for as long as you own your chair, as long as parts are available from the massage chair company, as long as their is a tech that serves your area, and as long as your chair is not beyond repair. There are a few conditions to the warranty, which you can read below, but you will now have labor coverage for as long as you own your massage chair.

This is something that has never been tried in our industry before! We are excited to offer this service to our valued customers. You now can have the peace of mind knowing that you will have coverage of what is usually the most expensive component of the repair process. Just like with automobiles, where the cost of labor is far greater than the cost of the parts being replaced, massage chair labor is the bulk of the cost of repairs. No need to worry any longer! Consider yourself covered if you purchase your new massage chair from Massage Chair Relief.

Massage Chair Warranty testimonials

We bought an Infinity SmartX3 that Michael highly suggested for our back and neck issues, its been almost 3yrs and the machine works just like new everyday. Our mom also loves with roller down to the gluteal area and pulling feature. ABOVE ALL, Michael exceptionally sent out team to have move the chair upstair to our new home at NO cost. This is the best service that no other store and owner can match. They even help put set up chair at new residentThank you Michael
Dung T.
Micheal was excellent in helping my wife and I find the perfect massage chair for us. He was very knowledgeable and didn't try to upsell us. Don't buy a massage chair without visiting here first!
Soda Dragon G.
Excellent place. They took their time show me around 45 minutes got to sat on almost every single chair for a few minutes. They explain how each chair works. Delivery time was on time and very professional had everything set up in my room for me also.
David DNC 3
Let me start by saying ur customer service at the door was amazing. Knowledge of ur products and the helpfulness that you showed made my decision pretty easy when buying my massage chair. Originally I wanted to spend around 5000 dollars but ur rep showed me for a little more what I could get. As an emt, anything I can do for my body especially in my 50s really helps. I'm just scratching the surface on what this chair is capable of and can't wait to see it's full potential. Thanks again for all your help when buying a massage chair.
David F.
This is THE place to purchase your massage chair! My wife and I had been researching online and other local stores. All the local stores only carried one or two brands at most and all the others were online. We knew it was important that to make a large value purchase, we would have test drive the chairs. We were pleasantly surprised to find the Massage Chair Relief of California! They have so many chairs in their showroom, and we tried them all! Michael was phenomenal – he knew based on what we wanted which chair would be best and he was spot on! A major selling point for me was Massage Chairs’ lifetime labor warranty! The customer service Michael provided was very professional without any hassle! He has been easy to be accessed for any troubleshooting issues. What was cool about the entire experience is that I found out that Michael is a fellow fan of the Dallas Cowboys, USC Trojan, Los Angeles Lakers and Los Angeles Dodgers! Because of this we became instant friends and know that we will be Cowboys4Life! I highly recommend Massage Chair Relief of California without reservation!
Calvin and Peggy L.
These guys are the real deal at Massage Chair Relief both online and at their showroom in Cerritos California.All three of the people Domenico, Michael, and Dr. Alan Weidner the doctor that owns the stores, they know the ins and outs of all the different chairs from all the different manufacturers; not just one or two styles from one manufacturer. They have an unprecedented no extra charge lifetime labor warranty!Who does that in any business?Which is beyond the manufacturers warranty.They also do local moving assistance if you're moving locally.Free return shipping you probably won't need it because they will make sure you are in the correct chair for you and your family needs.Call for an appointment. Don't let another day go by without a high end massage therapy chair from Massage Chair Relief.Steve Niz.Of Orange county California
Steve N.
Michael at this store was awesome. First class service. Clean store and great massage chairs. You won’t be disappointed at all. So glad we picked this massage chair place to go to.
Jill B
We were looking for a massage chair and thinking about buying it online as most of others items in our house. We found Massage Chair Relief store that carries many different brands and good reviews on the manager Micheal Nguyen.Yes the manager Michael Nguyen was very professional, knowledgeable, helpful and pleasant. He encouraged us to try many different chairs and explained the specialty on each one. No pressure of selling here. He just wanted us to enjoy our visit and found the one that fit our need. We did not buy any chair on that day but had one in our mind and ask him to find a better price for it. A few days later we let M. Nguyen know we wanted to buy the chair, surprisingly, he came back with the price that lower than the one that we agreed to buy.This review is not for the massage chair but for the service that we got from the Massage Chair Relief store. We made the quick and happy decision on our massage chair purchasing because of Mr. Michael Nguyen, the manager; What a rare and thoughtful salesperson! If you looking for a massage chair you should visit this store and ask for Michael Nguyen to help you on finding the right one that your need.We highly recommend the Massage Chair Relief store and Michael Nguyen, the manager.
KimNgoc L.
Michel was very helpful and took his time to explain the differences in features with each massage chair. The chair is awesome especially with the zero gravity function!
Debbie Yang W.
We visited Massage chair relief last week. Drove 1hr to visit their store but i gotta have to say it worth it. This is great business, Michael was very patient and gone over few different massage chair options with us. Before I had no idea the deference between massage chair but now we have clear understanding between 2D, 3D, 4D and L and S options. Thanks Michael!
kevin Y.
I have wanted a massage chair for a long time. I've tested chairs in the mall, Costco, at the fair and was really confused with what I was look for. A friend recommended this place and one afternoon, I walked into the showroom. I was very impressed with the line up they have in the showroom. Most important, I got to meet Michael. He was super friendly and knowledgeable. He asked all the right questions and suggested the chairs I should tried based on my answers. After answering 100 more questions from me, I purchased the perfect chair that suits my body and needs. I really like the 90 days trial and the warranty and service Massage Chair Relief offers.Bottomline, there are many outlets that you can buy a massage chair, but without Michael's knowledge and expertise, you are not going to get the most out of the chair. It's not always the most expensive one even though I got the Diawa Supreme Hybrid as it produces the most pressure which is how I like it. :)I've had the chair for over 4 months and it has provide me the relief I needed. The delivery process was smooth and I am a happy customer. Thank you Massage Chair Relief and Michael, my ambassador of Quan!
wesley W.
Great staff, awesome product. While this has been the most expensive chair I’ve ever purchased, it’s been worth every penny. I bought the Daiwa Supreme and have not regretted it for a second. This chair is now one of my best friends, and I’ll be honest, my wife gets a little jealous of the time my chair and I spend together.I’m tempted to by another for my office due to my separation anxiety when I’m not home :)
Ryan A.
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*Here are the conditions of our Lifetime Labor Warranty (residential sales only):

  • Non-transferrable, should you sell or give away your massage chair.
  • This warranty applies to chairs in residential settings and does not apply to chairs in commercial settings (please contact us about our commercial parts & labor warranty).
  • The Lifetime Labor Warranty (residential sales only) will kick in after the factory labor warranty (including any extended warranty) has expired.
  • The customer must contact Massage Chair Relief or the massage chair company itself to open a warranty ticket. An initial call or email between the customer and the massage chair company must occur in order to render an initial diagnosis of the chair problem. Parts are then shipped out (if necessary) and, once the parts are received by the customer, a technician will be dispatched to the customer's home to do the repair.
  • If the parts are no longer available from the massage chair company, we do not supply or sell any parts.
  • Labor will be performed by a qualified technician, as long as there is a qualified technician available to your area.
  • The warranty only applies to purchases made from Massage Chair Relief® within the 50 US states.
  • If the chair is beyond repair, Massage Chair Relief® will not replace the chair or ship it to the massage chair company for further diagnostics. The labor coverage is for in-home service only.
  • “Beyond repair” refers to chairs that cannot be repaired by a qualified technician based on the diagnosis of your chair’s problem. Other factors that may determine your chair’s “repair-ability” include the age of your chair, discontinued models/parts, severity of damage, and availability of parts from the massage chair company.
  • For users who exceed the maximum recommended weight allowance for each chair, this warranty will not cover wear and tear on any weight bearing components. Electronic and other non-weight bearing components will be covered.
  • Labor coverage does not include any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); damage caused by pets, rodents, or any infestations; loss of use during the period the product is awaiting parts or repair; and products not purchased from Massage Chair Relief®. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
  • Labor coverage does not allow for any maintenance or preventative coverage. It applies only to mechanical and/or electronic repairs of the chair.
  • Upholstery repairs are not covered.
  • Cost of parts, including the cost of shipping parts, is not included in this warranty.
  • Labor coverage includes 1.) replacing any part that you purchase from the massage chair company, 2.) diagnostics, if the massage chair company is unable to diagnose the problem over the phone, and 3.) up to 2 visits per incident to your home or business to diagnose/repair the problem.
  • Coverage is based on the national technician networks at the time of your claim. If they do not have a tech that services your area at the time of your claim, there will not be any coverage for your chair. Technician participation in a network can change over time. An area that had a tech at the time of your chair purchase may not have a tech at the time of your claim. We use multiple tech networks to minimize that risk.
  • Massage Chair Relief® will cover 100% of labor costs (up to 2 visits per incident) within a 25 mile radius of a network certified technician. Any residence beyond that radius will be charged $1.00/mile to and from your home, PER VISIT. A zip code database will allow us to let you know at the time of your call if your zip code falls within a 25 mile radius or will require additional travel charges. There may not be a qualified technician in your area at all, in which case no one can be dispatched.
  • For customers local to our brick-and-mortar showrooms, Massage Chair Relief® will deploy its own technicians to perform the repair work.
  • Changes, amendments, and modifications to the Lifetime Labor Warranty are left to the sole discretion of Massage Chair Relief®.

Lifetime Labor Warranty (residential sales only) - Questions & Answers

Q:“I spoke to one of your competitors and they tried to discredit your Lifetime Labor Warranty by saying that it is only useful for customers living in large cities. They told me that there aren’t any techs available for customers living in the suburbs or out in the country, making your warranty worthless for those of us who don’t live in a big city. Is that true?”
A: FALSE, FALSE, and FALSE! We use four different national networks of techs and, between the four, there is usually at least one tech that can service your area. Having said that, we have only run into two areas in the country so far that do not have a tech nearby from any of our networks. We have over 98% of our customers covered!
Q: “Does your Lifetime Labor Warranty cover parts, too?”
A: It only covers the labor portion of your repair, which is usually the most costly portion of a repair bill. Parts prices can vary from model to model and company to company. Typically, we find that chairs made in the China have the least expensive parts, while the chairs made in Japan or America have higher priced parts.
Q: “How do you afford to offer that warranty at no charge to your customers?”
A: It is quite costly to us but we budget a certain portion of every sale for our Lifetime Labor Warranty coverage. There are still some chairs we sell that end up costing us more money than the profit we make. But that is the risk we run in keeping our customers happy and well taken care of.
Q: “How good are the techs that come to our home to fix my chair? Do they know what they are doing?”
A: That is a great question. The networks we use are the same networks that the massage chair companies use for their factory warranty work. Not every area has a tech that is well-versed in massage chair repair, even though most techs have worked on electronic equipment. The techs can use the owner’s manual or speak to the massage chair company when they have a question about the chair they are working on.
Q: “What do I do if I have a problem with my chair and the factory warranty has expired?”
A: Here are 4 simple steps to follow when you have a problem with your chair…

1. Call the massage chair company who imported or made your chair (we can get you their phone number if you don’t have it),
2. Have their customer support diagnose your chair’s problem(s),
3. Have whatever part(s) you need shipped to your residence,
4. Call Massage Chair Relief to find out where the nearest tech is to you and, upon your approval, have that tech dispatched to make the repair in your home (under our Lifetime Labor Warranty, you are entitled to up to two visits per incident).
Q: “One retailer we spoke to said they could offer the same warranty as you do if we bought our chair from them, even though it is not offered to all of their customers or even mentioned on their website. What do you say about that?”
A: Buyer beware!!
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