Lifetime Labor Massage Chair Warranty (residential sales only)

We Include a Lifetime Labor Massage Chair Warranty With Every Massage Chair Purchase!!

Yes, you read that right. Now, here's how our massage chair warranty works...

Each brand-name massage chair that we carry comes with a standard “factory” warranty. That warranty typically includes free in-home parts and labor coverage for anywhere from 1-3 years, free parts for an additional 1 or 2 years, and then a frame or structure warranty for 1-3 years after that. Each massage chair company has their own warranty period and coverage.

Most massage chair companies also have the option to purchase 1 or 2 additional years of extended warranty coverage. For most companies, that includes in-home parts and labor, as well. The factory warranties apply to every customer, no matter where they live in the USA.

Lifetime Labor Warranty (residential sales only)

When the factory and extended warranty periods have passed, the owner of the chair becomes liable for the cost of parts and labor, should anything go wrong with their chair. Parts can be purchased from the massage chair companies, but getting a technician into your home to install the part(s) is totally your responsibility and can be quite expensive.

Massage Chair Relief® is VERY proud to announce our “*Lifetime Labor Warranty (residential sales only)” on all the chairs we sell on our website and in our showrooms. That means that when you buy a massage chair from Massage Chair Relief® we will provide the labor for any repairs on your chair for as long as you own your massage chair completely free of charge….even after the factory and extended warranties expire.

We now have access to 4 nationwide networks of technicians to fulfill the labor portion of your massage chair repairs, after the factory warranty expires. These are the same companies that do the vast majority of warranty fulfillment for almost all the major name brand massage chair companies that we carry.

If something goes wrong with your chair, all we have to do is have the massage chair company diagnose your chair's problem with a phone call, have the necessary parts shipped to you, and then we’ll arrange for one of the tech networks to send out a technician to come to your home to install the part. And, when we say “Lifetime”, we mean for as long as you own your chair, as long as parts are available from the massage chair company, as long as their is a tech that serves your area, and as long as your chair is not beyond repair. There are a few conditions to the warranty, which you can read below, but you will now have labor coverage for as long as you own your massage chair.

This is something that has never been tried in our industry before! We are excited to offer this service to our valued customers. You now can have the peace of mind knowing that you will have coverage of what is usually the most expensive component of the repair process. Just like with automobiles, where the cost of labor is far greater than the cost of the parts being replaced, massage chair labor is the bulk of the cost of repairs. No need to worry any longer! Consider yourself covered if you purchase your new massage chair from Massage Chair Relief.

Massage Chair Warranty testimonials

These guys are awesome. I purchased my chair during Covid. I was fortunate to have a plan that cover’s moving the massage chair room to room or to a new place. Very professional. Thanks Massage Chair Relief!
Tom M
My experience at Massage Chair Relief with Michael was a ton of fun and learning! He spent hours helping me choose the perfect chair with spectacular pro-level enthusiasm (his passion is also for unique and heritage tropical fruits..Bravo!) I love the Infinity IT-8500’s stretch function and soothing heat. It feels like a fitness session and relaxation retreat at the same time.The delivery crew was 5-star top notch. They navigated my chair up to the second floor of my library loft through multiple twist and turn stairways- without a sweat!Fully recommend Michael and Massage Chair Relief to the MAX!!!Thanks a billion Michael & Crew
Tina T.
Proud owner of a Daiwa Supreme Hybrid - limitedBlack/Black, and also the Infinity Smart Chair X3 - Black.1 first began my search for a massage chair over a year ago, once I came across Dr. Alan Weidner's Massage Chair Relief store I finally felt like I can get my questions answered. Michael Nguyen, who is the show floor manager thoroughly knows the manufacturing process for each chair. I had intentions of going in and buying an X8 or X9 chair.However, after multiple visits of the bait and testing each chair multiple times, I finally came to a conclusion that just one chair for all my symptoms and physical problems was not enough.lam a previous back brake recovery, I have had surgical disc replacements in my cervix, as well as my lower lumbar. I have four blown discs in my thoracic, along with all that I've also had both knees worked on. This gives you a better idea as to why I'm writing such a thorough review.Between the two chairs, I have been amazed by the back relief, and overall full body relaxation i've been getting from both chairs. This decision was by far better than agreeing to only a three-year coverage of chiropractics in my physical disability court case that was going through at that time.1100% suggest Dr. Wiener's massage chair, relief store and definitely ask for Michael Nguyen on the show floor to pick his brain with his unlimited vast knowledge of the manufacturing process of all the different chairs that you can choose from.Lastly, I'd like to say as a closing statement... Upon delivery of both chairs on two different dates, the two equipment handler's were very kind and professional, respecting my property, as well as ensuring that the spaces were cleared enough in order to assemble each chair. Going above and beyond, even suggesting a different arrangement of my furniture in order to fit the chairs better in the living room space without having to remove any furniture from the environment.Amazing service, amazing equipment and hopefully soon I will find out if it's amazing repair time which I will follow up with buddy on another review.Dr. Alan Weidner & Michael Nguyen, Thanks for everything and all your help,Mike Porter
Michael P.
Wonderful service! Michael was very informative and not pushy at all. Store is very well stocked with all the major chair manufacturers.
Vijay R.
Great service provided by Michael. He’s very knowledgeable and eager to answer any questions.
shawn P.
Best massage chairs and even better customer service
Stan K
Hi Michael,My son and I wanted to thank you for spending SO much time with us this last Saturday afternoon, and answering (sometimes repeatedly for us) all of our questions. We also want to apologize for taking so much of your extra time. I didn't realize it was so late until we got in my car and I felt really bad that you ended up spending almost 45 minutes of extra time with us after your scheduled close, especially with us being walk-ins with no appointment, and at that time, still no purchase, and yet feeling no pressure to leave or feeling rushed (I think my son could have fallen asleep in that rough chair overnight after that neck massage, ha). So thank you for that.After thinking about both chairs, I wrote down the pros and cons of both the Luraco and Daiwa chairs for my own specific needs and, big surprise, I keep coming back to the Luraco. I love the leather and side panels, but those are really just additional and very special bells and whistles (at least the leather is). In the end, the most critical need for me overall are the feet and ankles stretch and massage. This is what I truly need the most. We both absolutely love the Daiwa neck is SO nice! SO nice!!!!, but that isn't as critical as the ankle stretch. I think that the Luraco neck massage will be ok enough for right now. We may just need to run that particular part a little longer, which makes the customizable feature of the Luraco a plus.So, I think I have made my decision on the Luraco i9 Special Edition. I do plan to purchase from you and not another company. That is now a done deal. We were both very impressed by your knowledge, patience and attention to detail, and you were not pushy with us at all. And just so you know, I read some reviews prior to coming to your store and they were all very positive, so I knew we would be in good hands with my purchase. That was why I wanted to visit your store. I was shocked to find out that you had the exact Luraco chair sitting right there that I had my sights on previously, and that we were planning to make an extra trip somewhere else to experience, so that was a win/win for us (thank you for having Luraco fix those additional flaws that you told us about as well!).Thank you again and I hope you had a very nice Father's Day.Best regards,Kathy
K L.
After doing our own research, we found our last stop to be our best stop. If you are looking for a massage chair, or even curious, do yourself a favor and speak with Micheal at Massage Chair Relief. This store has a variety of chairs with various options for all budgets. The best part is Micheal. He's knowledgable of each chairs brand history, features and function, and listens to the customer's needs and wants. I appreciated that he was brand agnostic sharing the features and possible cons of each chair based on what you're seeking. Not pushy, no hard cell, just the facts!If you've done your research, you know there are many chairs to choose from and a lot to consider from warranty to repair and customer service. I hope I never require repair, but the warranty is great and so far, the cusotmer service superb.Thanks Micheal for solidifying our decision with your knowledge and approach, and we look forward to being long-time customers.Natalie and Kevin
Natalie R.
“We did a lot of research and the showroom at Massage Chair Relief would’ve saved us a year. Being able to test each chair with a knowledgeable representative in a no-pressure environment is worth our two hour drive. The delivery was fast and professional. We could not recommend the experience more”
Anton R.
Manager Michael has considerable experience and expertise and he really knows his products. I have really enjoyed the OHCO M8 that I bought from him back in 2019. On the couple of occasions that I have had questions on the chair, he had always been very helpful and responsive. Would definitely recommend buying from Michael!
P S.
I recently had an issue with my 9-year old Osaki massage chair. So I reached out to Massage-Chair-Relief for support, and thanks to the exceptional assistance of Dr. Alan, Michael Nguyen, and Laci Shawver, my problem was quickly resolved. Their commitment of lifetime customer support is true and I can recommend them to anyone in search of a reliable and high-quality massage chair.
Steve L
I phoned massage chair relief of California and spoke with Mike after doing my research. Mike explained that the massage chair I was looking at had been around for ten years and their was updated technology. Picked a chair that I liked that was in my price range. The Ogawa Active XL 3D. Paid over the phone. Received my chair four days later delivered and set up (upstairs). Had some questions about the chair that I could not find in the manual. Called Mike he put me on FaceTime and explained everything perfectly. I am extremely satisfied with Massage Chair Relief and especially with Mike whom I have never met in person. Thank you Mike(Also they have the best warranty)

*Here are the conditions of our Lifetime Labor Warranty (residential sales only):

  • Non-transferrable, should you sell or give away your massage chair.
  • This warranty applies to chairs in residential settings and does not apply to chairs in commercial settings (please contact us about our commercial parts & labor warranty).
  • The Lifetime Labor Warranty (residential sales only) will kick in after the factory labor warranty (including any extended warranty) has expired.
  • The customer must contact Massage Chair Relief or the massage chair company itself to open a warranty ticket. An initial call or email between the customer and the massage chair company must occur in order to render an initial diagnosis of the chair problem. Parts are then shipped out (if necessary) and, once the parts are received by the customer, a technician will be dispatched to the customer's home to do the repair.
  • If the parts are no longer available from the massage chair company, we do not supply or sell any parts.
  • Labor will be performed by a qualified technician, as long as there is a qualified technician available to your area.
  • The warranty only applies to purchases made from Massage Chair Relief® within the 50 US states.
  • If the chair is beyond repair, Massage Chair Relief® will not replace the chair or ship it to the massage chair company for further diagnostics. The labor coverage is for in-home service only.
  • “Beyond repair” refers to chairs that cannot be repaired by a qualified technician based on the diagnosis of your chair’s problem. Other factors that may determine your chair’s “repair-ability” include the age of your chair, discontinued models/parts, severity of damage, and availability of parts from the massage chair company.
  • For users who exceed the maximum recommended weight allowance for each chair, this warranty will not cover wear and tear on any weight bearing components. Electronic and other non-weight bearing components will be covered.
  • Labor coverage does not include any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); damage caused by pets, rodents, or any infestations; loss of use during the period the product is awaiting parts or repair; and products not purchased from Massage Chair Relief®. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
  • Labor coverage does not allow for any maintenance or preventative coverage. It applies only to mechanical and/or electronic repairs of the chair.
  • Upholstery repairs are not covered.
  • Cost of parts, including the cost of shipping parts, is not included in this warranty.
  • Labor coverage includes 1.) replacing any part that you purchase from the massage chair company, 2.) diagnostics, if the massage chair company is unable to diagnose the problem over the phone, and 3.) up to 2 visits per incident to your home or business to diagnose/repair the problem.
  • Coverage is based on the national technician networks at the time of your claim. If they do not have a tech that services your area at the time of your claim, there will not be any coverage for your chair. Technician participation in a network can change over time. An area that had a tech at the time of your chair purchase may not have a tech at the time of your claim. We use multiple tech networks to minimize that risk.
  • Massage Chair Relief® will cover 100% of labor costs (up to 2 visits per incident) within a 25 mile radius of a network certified technician. Any residence beyond that radius will be charged $1.00/mile to and from your home, PER VISIT. A zip code database will allow us to let you know at the time of your call if your zip code falls within a 25 mile radius or will require additional travel charges. There may not be a qualified technician in your area at all, in which case no one can be dispatched.
  • For customers local to our brick-and-mortar showrooms, Massage Chair Relief® will deploy its own technicians to perform the repair work.
  • Changes, amendments, and modifications to the Lifetime Labor Warranty are left to the sole discretion of Massage Chair Relief®.

Lifetime Labor Warranty (residential sales only) - Questions & Answers

Q:“I spoke to one of your competitors and they tried to discredit your Lifetime Labor Warranty by saying that it is only useful for customers living in large cities. They told me that there aren’t any techs available for customers living in the suburbs or out in the country, making your warranty worthless for those of us who don’t live in a big city. Is that true?”
A: FALSE, FALSE, and FALSE! We use four different national networks of techs and, between the four, there is usually at least one tech that can service your area. Having said that, we have only run into two areas in the country so far that do not have a tech nearby from any of our networks. We have over 98% of our customers covered!
Q: “Does your Lifetime Labor Warranty cover parts, too?”
A: It only covers the labor portion of your repair, which is usually the most costly portion of a repair bill. Parts prices can vary from model to model and company to company. Typically, we find that chairs made in the China have the least expensive parts, while the chairs made in Japan or America have higher priced parts.
Q: “How do you afford to offer that warranty at no charge to your customers?”
A: It is quite costly to us but we budget a certain portion of every sale for our Lifetime Labor Warranty coverage. There are still some chairs we sell that end up costing us more money than the profit we make. But that is the risk we run in keeping our customers happy and well taken care of.
Q: “How good are the techs that come to our home to fix my chair? Do they know what they are doing?”
A: That is a great question. The networks we use are the same networks that the massage chair companies use for their factory warranty work. Not every area has a tech that is well-versed in massage chair repair, even though most techs have worked on electronic equipment. The techs can use the owner’s manual or speak to the massage chair company when they have a question about the chair they are working on.
Q: “What do I do if I have a problem with my chair and the factory warranty has expired?”
A: Here are 4 simple steps to follow when you have a problem with your chair…

1. Call the massage chair company who imported or made your chair (we can get you their phone number if you don’t have it),
2. Have their customer support diagnose your chair’s problem(s),
3. Have whatever part(s) you need shipped to your residence,
4. Call Massage Chair Relief to find out where the nearest tech is to you and, upon your approval, have that tech dispatched to make the repair in your home (under our Lifetime Labor Warranty, you are entitled to up to two visits per incident).
Q: “One retailer we spoke to said they could offer the same warranty as you do if we bought our chair from them, even though it is not offered to all of their customers or even mentioned on their website. What do you say about that?”
A: Buyer beware!!
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