Lifetime Labor Massage Chair Warranty

We Include a Lifetime Labor Warranty With Every Massage Chair Purchase!! (Residential Sales Only)

Yes, you read that right. Now, here's how our massage chair warranty works...

Each brand-name massage chair that we carry comes with a standard “factory” warranty. That warranty typically includes free in-home parts and labor coverage for anywhere from 1-3 years, free parts for an additional 1 or 2 years, and then a frame or structure warranty for 1-3 years after that. Each massage chair company has their own warranty period and coverage.

Most massage chair companies also have the option to purchase 1 or 2 additional years of extended warranty coverage. For most companies, that includes in-home parts and labor, as well. The factory warranties apply to every customer, no matter where they live in the USA.

Lifetime Labor Warranty (residential sales only)

When the factory and extended warranty periods have passed, the owner of the chair becomes liable for the cost of parts and labor, should anything go wrong with their chair. Parts can be purchased from the massage chair companies, but getting a technician into your home to install the part(s) is totally your responsibility and can be quite expensive, especially if your chair problem requires more than one service call from the techician.

Massage Chair Relief® is VERY proud to announce our “*Lifetime Labor Warranty (residential sales only)” on all the chairs we sell on our website and in our showrooms. That means that when you buy a massage chair from Massage Chair Relief® we will provide the in-home service call for any repairs on your chair for as long as you own your massage chair completely free of charge….even after the factory and extended warranties expire.

We now have access to multiple nationwide networks of technicians to fulfill the labor portion of your massage chair repairs, after the factory warranty expires. These are the same companies that do the vast majority of warranty fulfillment for almost all the major name brand massage chair companies that we carry.

If something goes wrong with your chair, all we have to do is have the massage chair company diagnose your chair's problem with a phone call, have the necessary parts shipped to you, and then we’ll arrange for one of the tech networks to send out a technician to come to your home to install the part. And, when we say “Lifetime”, we mean for as long as you own your chair, as long as parts are available from the massage chair company, as long as their is a tech that serves your area, and as long as your chair is not beyond repair. There are a few conditions to the warranty, which you can read below, but you will now have labor coverage for as long as you own your massage chair.

This is something that has never been tried in our industry before! We are excited to offer this service to our valued customers. You now can have the peace of mind knowing that you will have coverage of what is usually the most expensive component of the repair process. Just like with automobiles, where the cost of labor is far greater than the cost of the parts being replaced, massage chair labor is the bulk of the cost of repairs. No need to worry any longer! Consider yourself covered if you purchase your new massage chair from Massage Chair Relief.

*Here are the conditions of our Lifetime Labor Warranty (LLW):

  • Applies to residential sales only. 
  • Applies to massage chairs and zero gravity recliners (DOES NOT apply to targeted massagers and accessories).
  • Our LLW is non-transferrable, should you sell or give away your massage chair.
  • The LLW begins once the factory labor warranty (including any extended warranty) has expired.
  • The customer must contact Massage Chair Relief or the massage chair company itself to open a warranty ticket. 
  • We do not supply or sell any parts.
  • The warranty only applies to purchases made from Massage Chair Relief® within the 50 US states.
  • If the chair is beyond repair, Massage Chair Relief® will not replace the chair or ship it to the massage chair company for further diagnostics. The labor coverage is for in-home service only.
  • Factors that may determine your chair being "beyond repair" include severity of damage and availability of parts from the massage chair company.
  • LLW coverage does not include any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); damage caused by pets, rodents, or any infestations; chairs not purchased from Massage Chair Relief®. 
  • Our LLW does not allow for any maintenance or preventative coverage. It applies only to mechanical and/or electronic repairs of the chair.
  • Upholstery repairs are not covered but, if available from the massage chair company, new replacement pads and upholstered parts will be replaced by a technician, if needed.
  • Cost of parts, including any costs of shipping parts, is not included in our LLW.
  • LLW coverage includes 1.) replacing any part that you purchase from the massage chair company, 2.) diagnostics, if the massage chair company is unable to diagnose the problem over the phone, and 3.) all visits to your home or business to diagnose/repair the problem.
  • Massage Chair Relief® will cover 100% of labor & travel costs within a 25 mile radius of a network certified technician. Any service call beyond that radius will be charged a travek surcharge of $1.00/mile to and from your home, PER VISIT. We will cover up to $75/visit of any travel surcharge from the technician. A zip code database will allow us to let you know at the time of your call if your zip code falls within a 25 mile radius or will require additional travel charges. There may not be a qualified technician in your area at all, in which case no one can be dispatched. Our experience is that 99% of addresses in the USA are covered by at least one technician.
  • For customers local to our brick-and-mortar showrooms, Massage Chair Relief® will deploy its own technicians to perform the repair work, so there will always be one of our technicians close.
  • Changes, amendments, and modifications to our LLW are left to the sole discretion of Massage Chair Relief®.

Lifetime Labor Warranty (residential sales only) - Questions & Answers

Q:“I spoke to one of your competitors and they tried to discredit your Lifetime Labor Warranty by saying that it is only useful for customers living in large cities. They told me that there aren’t any techs available for customers living in the suburbs or out in the country, making your warranty worthless for those of us who don’t live in a big city. Is that true?”
A: FALSE, FALSE, and FALSE! We use four different national networks of techs and, between the four, there is usually at least one tech that can service your area. Having said that, we have only run into two areas in the country so far that do not have a tech nearby from any of our networks. We have over 98% of our customers covered!
Q: “Does your Lifetime Labor Warranty cover parts, too?”
A: It only covers the labor portion of your repair, which is usually the most costly portion of a repair bill. Parts prices can vary from model to model and company to company. Typically, we find that chairs made in the China have the least expensive parts, while the chairs made in Japan or America have higher priced parts.
Q: “How do you afford to offer that warranty at no charge to your customers?”
A: It is quite costly to us but we budget a certain portion of every sale for our Lifetime Labor Warranty coverage. There are still some chairs we sell that end up costing us more money than the profit we make. But that is the risk we run in keeping our customers happy and well taken care of.
Q: “How good are the techs that come to our home to fix my chair? Do they know what they are doing?”
A: That is a great question. The networks we use are the same networks that the massage chair companies use for their factory warranty work. Not every area has a tech that is well-versed in massage chair repair, even though most techs have worked on electronic equipment. The techs can use the owner’s manual or speak to the massage chair company when they have a question about the chair they are working on.
Q: “What do I do if I have a problem with my chair and the factory warranty has expired?”
A: Here are 4 simple steps to follow when you have a problem with your chair…

1. Call the massage chair company who imported or made your chair (we can get you their phone number if you don’t have it),
2. Have their customer support diagnose your chair’s problem(s),
3. Have whatever part(s) you need shipped to your residence,
4. Call Massage Chair Relief to find out where the nearest tech is to you and, upon your approval, have that tech dispatched to make the repair in your home (under our Lifetime Labor Warranty, you are entitled to up to two visits per incident).
Q: “One retailer we spoke to said they could offer the same warranty as you do if we bought our chair from them, even though it is not offered to all of their customers or even mentioned on their website. What do you say about that?”
A: Buyer beware!!
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