Lifetime Labor Massage Chair Warranty

I’ll be honest, $200 solution that only possibly, maybe will work + no part returns allowed - was very non-compelling. Good folks at the Massage-Chair-Relief Co stepped up big time though. (Thanks to them!) Their after-sales support is A++, top notch…they sent a chair tech who came out to formally assess the problem with my chair. Even the repair guy (and his boss) were bragging on Dr Alan’s company’s amazing sales support. Known all over the country evidently. This massage chair company is super lucky to have distribution channels, like Massage Chair Relief, that support their chairs better. Thanks again Laci and Alan! Dave Power, TN

Dear Alan and Laci, I purchased an Inada Sogno Dreamwave massage chair from Massage Chair Relief in August 2013. Alan Weidner gave me a good deal on the chair, and the entire process of purchase and delivery was smooth and timely. Having had the chair for over eleven years now, I can honestly say this purchase has been a great investment in my overall health and well-being over the years. As well built as the Inada Dreamwave chair is, one of the parts below the seat that provides the Dreamwave function eventually broke, so I contacted Dr. Weidner in July 2024 for assistance and support, and his response was excellent. He reached out to the manufacturer of the chair, got me in touch with the proper customer care person, and I completed the support form describing the problem and, in short order, the most likely problem part was identified. Since the chair itself was past the warranty period, I purchased the part which was delivered promptly to me. Dr. Weidner and the manufacturer worked together to find a qualified repair person in my area who could come to my home and do the repair in my living room. Massage Chair Relief offers a Lifetime Labor Warranty (LLW) on every chair they sell, for any chair problems that arise after the factory warranty has expired. I have been the beneficiary of that warranty, and it is one of the reasons I chose to purchase my chair from Massage Chair Relief rather than a competitor. I can attest that Alan and his company honored the LLW completely, as I did was not charged for the labor to fix my chair. Thanks again! Sincerely, Jay Eilertson

Dr. Weidner, Thank you for taking care of my Inada Chair. Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me. Warmest Regards, Tom Brimer Texas

I recently had an issue with my 9-year old Osaki massage chair. So I reached out to Massage-Chair-Relief for support, and thanks to the exceptional assistance of Dr. Alan, Michael Nguyen, and Laci Shawver, my problem was quickly resolved. Their commitment of lifetime customer support is true and I can recommend them to anyone in search of a reliable and high-quality massage chair. Steve L.

I should note in regard to the post-sale care provided by Massage Chair Relief that during the one time we had a small issue with our first chair, Dr. Weidner stepped right in, made it right, and went out of his way to ensure his solution worked and that I was happy with it. In short, if you are looking to get the right massage chair from a highly ethical and reputable Dealer, this is the place to go. Charles Alexander New York

We purchased our message chair from message chair relief about 10 years ago. I’ve used the chair 1-2 times a day almost every day and we started having some problems with the air bags and the base sections of the recliner about a year ago. We contacted Dr Weidner and he helped us set up service. These high end chairs are very complex. It takes a trained service technician and there are none on our area of Ohio. So, a repair technician has to be flown out to our area and then the tech picks up a rental car and drives to cover as many repairs as possible within a very large area, it can’t be inexpensive and for customers this is a very valuable service. I cannot say enough good things about Message Chair Relief, its employees and especially Dr Weidner. If you looking at message chairs, I believe there is no other company as well run, or as caring of its customers. Bret Tidwell Ohio

Massage Chair Relief Lifetime Labor Warranty (LLW) is Truly Amazing!!!! I have severe fibromyalgia and I use my massage chair daily for pain management from acute chronic muscle spasms. I have needed support for my Infinity Presidential Massage Chair 3 times since my purchase in 2019. Twice they paid for the parts and service repairman fees under my initial warranty .The last time I needed support, my warranty had already expired 5 months prior. True to their service promise Massage Chair Relief Lifetime Labor Warranty (LLW) secured and paid for the repairman service call and the associated massage chair repair fees. I have benefited from the company's lifetime labor warranty program 3 times. I highly recommend Massage Chair Relief company for their prompt, personalized customer service, attention to detail and sincere concern that I have a massage chair that meets my 4 ft 9 inches short stature and my acute pain management requirements. Very respectfully, Cathy Ann Moreno Texas

I purchased the Daiwa Supreme Hybrid from Dr. Weidner at Massage Chair Relief. This is the second Chair I have bought from Dr. Weidner and this is an outstanding Chair. It feels very solid and delivers the best massage of any chair I've ever tried. The decompression stretch is remarkable and the chair is highly therapeutic, but can also be extremely relaxing depending on what program you select. Both of my purchases from Massage Chair Relief, Dr. Weidner and Shawn Kim at the Arizona showroom have been excellent. They are the best dealer on the market and I was happy to find them after previously purchasing three other chairs from different distributors. I would never purchase from anyone else now, as their service, warranty program and after-purchase support is the best by far. A+ and highly recommended. Don't hesitate in purchasing your next chair from Massage Chair Relief, as you will be happy you did. Clayton Munson Washington

Several years ago I purchased a massage chair from Massage Chair Relief. When it broke, I called the store and they were very helpful in quickly sending out a repairman to see what the problem was. When they discovered I needed a new part, they ordered it and had it sent to my home, the repairman returned and the chair was fixed. I appreciated how quickly they took care of the problem, and the fact I only had to pay for the part and not the labor. They really do stand by their promise of life-time warranty for labor! Lorene Ensley California

The massage chair industry has improved significantly since my first purchase of 2001. Wanting to take advantage of the newer generation chairs, I began an extended search in 2013. I settled-in on two models, from two different manufactures. I could not find a retailer close-by, much less one that had both chairs in their showroom, to inspect and try-out. Then I found 'Massage-Chair-Relief'. Not only did their showroom have 'both' models, but had many others, representing a wide range of manufacturers and their best models. Though they were in Salt Lake City, Utah (I'm in Florida) they had several interesting programs that caught my attention: 1) The Out-of-Stater Program, providing $500 to offset my transportation cost. So, I flew there and back. The owner, Dr. Alan Weidner, picked me up at the airport, took me to his showroom, bought me lunch and drove me back for my return flight. 2) Another was their Lifetime-Labor-Warranty, which I have used twice. The first, after the purchased Infinity IT-8500 was just over 10-years old. The process was easy: I contacted Massage-Chair-Relief; they contacted the manufacturer, to have them contact me, reference the problem and the parts needed for repairs; after receiving the parts, I contacted Massage-Chair-Relief, who scheduled, and paid-for the cost of having a certified technician for the in-home repairs (100+ mi round-trip for the tech). The second, a year later, for another worn part and some chair 'coverings'. The process was the same. The IT-8500 is like a new chair now. I was so pleased with 'Everything' about Massage-Chair-Relief that, when I decided to add another massage chair last year, I just found the chair I wanted, and called Dr. Weidner to purchase and get it shipped. Just as in 2013, when we purchased our 2nd massage chair, everything went smoothly. I love this new Infinity Luminary Syner-D. My wife prefers, loves, and uses, the older IT-8500 daily. Dr. Weidner is great to work with, very professional, quick to return a call &/or answer an email, and stands behind everything that he says and/or promotes on his website. Dan Holton Florida

After an extensive search for our perfect massage chair, and visiting every store in San Diego that offered them, we heard about a great chair that we could try in a store in Cerritos, Ca. It was quite a drive, but worth it as the chair was leaps and bounds above all the others that we tried. Dr. Weidner (previously a chiropractor) gave us a good price and an excellent warranty. Both my husband and I had back problems off and on for years. We both use the massage chair every morning and evening, and have not had to see a chiropractor since! We had an issue with the chair last month and needed a part replaced. We called the manufacturer and were told since our chair is in our office (It is in our private break room) they would not honor the warranty. We contacted Dr. Weidner. Who immediately sent us the part and offered to have a service man come out. It was very easy to replace ourselves, and works great again. I highly recommend Dr. Weidner and his company, Massage Chair Relief, for the quality of the product he sells, and his integrity in caring about his clients and always honoring his warranty. This purchase was the best one we have ever made! Linda Gorin California

I’m happy to tell you that I bought a chair with the lifetime labor warranty from the doctor and his company and I’ve had my chair for four years with no problems and when the heater became broken, they sent a technician out and got the parts to me in a timely fashion, also sent a same technician out to install the parts which now works and I had to do no work at all and I’m very glad that I purchased the extra labor plan. Thank you again Dr. Weidner. Gerald J. Florida

We purchased our chair at the beginning of 2020. After a lot of research online, I stumbled onto Dr. Weidner's content, which was super educational. We were lucky enough to visit with Dr. Weidner locally at the Massage Chair Relief showroom and he helped us pick out the perfect chair for us. We enjoyed lots of use from our chair before we needed some help. Massage Chair Relief's lifetime labor warranty was a lifesaver and has brought so much peace of mind to us for this investment in our health and wellbeing. I love businesses that handle things the right way and Massage Chair Relief and Dr. Weidner back up their promises...without hesitation. I wouldn't buy from any other dealer. Ryan S. Utah

My out-of-warranty 5-year old chair needed repair in January 2025. The chair would be a few minutes into the selected 15-minute program cycle, when an error code (or two) would appear on the control screen. This interrupted the cycle and returned the chair to its upright sitting position. I use my chair 2-5 times a day to get massages. Also, I use this chair to read and watch television. I could use the chair to recline, but it would not complete the 15-minute cycle. I sent MCR an email with the name, model, and serial number of the chair along with a brief description of the error codes. The next business day MCR responded notifying me of the parts required to repair the chair. MCR had contacted the USA office of chair manufacturer, who diagnosed the problem using the error codes and specified parts needed to remedy the problem. Parts are inventoried in Los Angeles. This was during the recent fires in southern California. The parts company was without electricity and said the shipment would be delayed. However, the parts arrived in less than a week. Tracking notification was fully communicated to me. Then, MCR arranged for the repair technician, and he showed up on time. The technician meets the definition of a professional expert. My chair was repaired in about an hour and chair repairs are performed in your home. I wish to express my gratitude with the professional manner Massage-Chair-Relief dealt with me. Also, you have fabulous connections to the supply chain and repair cadre. Ken R of Sun Lakes AZ

I cannot say enough about how positive my experience with Dr. Weidner and the Massage Chair Relief store has been. I am a deep tissue therapeutic massage therapist so I had a really high standard of what I was looking for in the purchase. I had tried looking around online for a chair, but upon reading the review of Massage chairs online over and over again I was seeing the complaints about what a nightmare it was if the chair broke down either where you had to ship the chair back and God knows how much that would’ve been or wildly over pay for its repair So when I was told that they offered a lifetime warranty on labor, that was the deal maker. And I actually had to use that twice. The first time the chair was still under warranty when the control pad went out and Massage Chair Relief was very helpful in coordinating the repair. But when the motor broke down the labor part of the warranty was over. And I was literally a couple of months out of the parts portion of the warranty and broke at the time. Dr. Weidner stepped up and not only covered the labor, but he also covered the cost of the parts I cannot speak any more highly of Massage Chair Relief and how good every part of the transaction was from picking out the chair, the white glove delivery and set up and the repair. i’ve already sent one friend to buy the same chair and I’ve had two others take a card since the chair far exceeded their expectations of how good Massage chairs have gotten from the old Sharper Image days or the ones you could rent at the mall or airport. I highly recommend working with them Marc B Los Angeles, California

Hello Dr. Weidner et al, Just a quick update to say, ‘Thank You, Thank You, Thank You’ for standing by your products and especially life time labor warranty from ‘Massage Chair Relief’. My massage Chair was scheduled and repaired on March 20, 2025 by Mr. Raj Arjoon of Jez Enterprises. He was Excellent in repairing my massage chair and I would highly recommend his professionalism and service throughout Maryland as your company may need . Again, my wife and I really appreciate having our Massage chair back and operating like new again. This is why I continue to positively recommend Message Chair Relief as you definitely have the Best Labor Warranty in the business! Thanks again for setting your Industry’s highest standard. All the Best, Ben Lieu Maryland