Transcript of Video Titled "Massage Chair Industry Update - July 16, 2019"
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Alan: Hi, I'm Dr. Alan Weidner from 'Massage-Chair-Relief.com' and today is our biweekly massage chair industry update for Tuesday, July 16th, 2019. Thank you for joining me. We've got, actually, quite a few things to discuss today, and of course, I'll try to keep it short, famous last words.
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Alan: Anyway, getting back to the back-orders, I think I mentioned this in my newsletter – and by the way, if you ever want to get a hold – receive my newsletter, I send it out weekly, and it is available by signing up, or opting in for my free report. You can do that at the bottom of any page on my website, and you'll be sent the weekly newsletter, and I usually talk about things like stock, the latest article, or the last, the latest feature article, or the last four or five articles, feature articles that I've sent out. It also includes news, like things that are back-ordered, new models, sales, etcetera, etcetera, and so on that, and I will mention it today, we do have some back-orders.
Alan: The i7 Plus is back-ordered on all their colors, so the Luraco iRobotics 7 Plus is back-ordered on 'Black,' 'Chocolate Brown,' and 'Cream,' and apparently, it's because of a delay in the procurement of leather for the iRobotics 7. All the touchpoints on that chair are leather, and so that is on, it's the leather that’s on back-order. Anyway, also on back-order are the 'Pearl,' 'Bordeaux,' and 'Walnut' colors of the DreamWave M.8, which is a pretty popular model.
[SCREEN TEXT: Open-Box Chocolate Brown iRobotics 7 Plus for $6990]
Alan: Now, I will say that we do have, on our pre-owned directory, I just added it this morning before I did this report, we have a – just a minute, let me get this up a little bit – we have a 'Chocolate Brown' iRobotics 7 Plus. It's in perfect condition, we received it on Monday, sorry, on Friday, my guys went through it, unpacked it, assembled it, tested it yesterday, and said it's in perfect condition. That is a 'Chocolate Brown' iRobotics 7 Plus from Luraco. We're selling that for $6990, regular price is $8990, so it's a very, very good price, and if any of you are familiar with the Luraco chair, it is touted as the only American-made chair.
[SCREEN TEXT: Open-Box DreamWave M.8 (Saddle Color) for $7499]
Alan: Also, and we do have a DreamWave M.8 coming back in, I believe, it's in the 'Saddle' color, which is the light brown, kind of a light leather color-looking chair, a nice-looking chair. We have it in our showroom, and in our California showroom, but we will have that available for $7499. So, both of those chairs $2000 off, both very, very popular chairs, and the reason the DreamWaves are on back-order is because it is such a popular chair, but we can get you that chair for quite a bit less.
[SCREEN TEXT: 801-651-2026]
Alan: So, anyway, and I don’t have that one up on the pre-owned directory, but if you're interested in it, just give me a call. You can reach me on my personal cell number at 801-651-2026, and I'll be happy to tell you more about the chair, and when it's going to be ready to ship out. OK, also, the Fujimedic Kumo, which has become a very, very popular chair, not because it's quoted to have been made in Japan, and then we've talked about what 'Made in Japan' means anymore, it doesn’t really carry a lot of weight anymore, as far as, in terms of actually being made in Japan, you know, assembly is most likely done there, some testing, quality-control testing, which is invaluable, but very little parts, very few, if any parts are made in Japan on a lot of these chairs that are quoted to be made in Japan. There is work done on them in Japan, but not, for the most part, not any manufacturing. Anyway, having said that, the Kumo is a popular chair because it's a great chair. It massages well, it's a 3D L-track, 4D L-track, whatever you want to call it, and it's got a good, strong, firm neck-and-shoulder massage, and it's a nice-looking chair, and it's a very easy and intuitive chair to use.
[SCREEN TEXT: Fujimedic Name Changed to JPMedic - No Change to the Kumo Model]
Alan: So, anyway, they're changing the name of the Fujimedic to Kumo, sorry, to JPMedic Kumo, instead of Fujimedic Kumo. I guess there was some confusion with the Fujimedic that it was associated with Fuji Medical, which is, I think, I believe is the oldest, or Mount, yeah, maybe, Mount Fuji, or whatever, Mount Fuji Medical Devices, it's one of the oldest, if not the oldest massage chair company in Japan, and but it is not associated, so they changed the name to JPMedic. And so, they still have inventory that shows Fujimedic on the chair, and some inventory that says JPMedic, so it doesn’t really matter in terms of the name, the chair is exactly the same. And by the way, the now the JPMedic, or Fujimedic Kumo is made actually, the components are made in the same factory as the Ogawa chairs, and the Cozzia chairs, and so it's a reputable factory, and with decent products, good products.
[SCREEN TEXT: Massage Chairs Helping Health Conditions]
Alan: OK, also, the I wrote an article – well, actually, I didn’t really write an article – I basically took a testimonial sent to me by a customer that bought a chair from me a year ago that had, a fellow that had restless leg syndrome, a fellow who had restless leg syndrome, now in the article, I prefaced this testimonial by saying I'm really adverse to saying that massage chairs can cure this problem, just like when I was a chiropractor, it was very difficult for me to say chiropractic can cure this problem, just because one or two people had positive results from it. And so, restless leg syndrome, and the definition of it is, I talk about it the article, but it's basically the inability to keep the legs still because it's the only relief you get is when you move the legs, and if you lie still, there's a lot of discomfort. Well, this customer had a real positive response from his massage chair for his restless leg syndrome. And so, anyway, I thought it was so cool, I published it with the disclaimer that massage chairs are not a cure for restless leg syndrome. They may be helpful in some restless leg syndrome presentations, depending on the source of the restless leg syndrome. For example, sciatica, massage chairs with the L-track, you know, the butt rollers, they help a lot of people that have sciatica, but there are different causes of sciatica. There's the piriformis muscle being spastic and encroaching on the sciatic nerve, that’s the most common type of sciatica that we see, and that is the one that the massage chairs can help, because it's working on the muscle, the piriformis muscle, and the glute muscles, through which the sciatic nerve passes through to go down the leg, and that’s why that helps a lot of people with sciatica. But there's also sciatica caused by disc herniation, where the disc is impinging on the sciatic nerve, or one of the roots of the sciatic nerve, but that doesn’t mean that the chair may not help a particular person, but the chances of getting help from a disc herniation causing sciatica is very, very, very minimal, yeah, very, very minimal. There's also sciatica caused by arthritic bone spurs growing off the bones down the L4, L5 region that are impinging also on the sciatic nerve. That, I mean, massage chairs are great for inducing motion in to those, in to all the joints of the spine, segmental motion, like really localized motion, like in to L4, L5, L5, L3, L4, L4, L5, but and it may reduce the symptoms of sciatica, but it is not, it will not cure the problem. The problem is either a disc that’s herniated, or a bone spur, secondary to arthritic changes to, degenerative changes to the spine that are encroaching on the nerve. So, they're not curing the problem, it's just maybe giving you some symptomatic relief, but with piriformis muscles, it actually can reduce the spasm of a piriformis muscle, releasing it, and thus releasing the encroachment, or the impingement on the sciatic nerve. So, that’s why it's really hard to say that massage chairs are the answers for this, that, or the other. It all depends on what the source of the problem is. If a headache is caused by, like a migraine headache, where it's a true migraine, where it's a vascular problem, a massage chair is probably not going to do anything for that, but if it's a cervicogenic headache, or like a stress headache, or a headache based on the muscles in the neck, yeah, it could help. It could help headaches, and it does help headaches. So, anyway, that’s very important to understand, and I'm talking to you through the eyes of a chiropractor, of a clinician, and through someone, from someone, it's through the eyes of someone who was in practice for 17 years, and saw that chiropractic was not the answer for everything, but it did help a lot of things that were helpable, based on the source of the problem. So, anyway, enough of that, I didn’t mean to get too medical, or too therapeutic, or anyway, too clinical, too clinical. OK, anyway, take a look at the article, it's on my blog, or article library, and I think it's a great article, a great testimonial, and with some insights from me as well.
[SCREEN TEXT: Update on the Inada Therapina Model in the USA]
Alan: Alright, also, last, two weeks ago, in my massage chair industry update, I talked about, you know, what is Family Inada going to do now with all the changes, you know, with products that are being discontinued, with a product that they introduced at the Consumer Electronics Show, which we've heard nothing about since, you know, what really is going on with Inada USA, or Inada, Family Inada, in the USA? And so I, in that update I said 'Well, maybe I should just email them and ask them, instead of talk gossip, you know, just guessing,' and so I did send them an email right after that last update, and I asked them, I said well, will you be coming out with any new models, will they be distributed in the USA? Anyway, and what's going to be happening in the future with Inada, because of the discontinuing of many of the models that are carried here in the US? And I heard back from them, and they said 'We found a new distributor for the Therapina' – oh, and they changed the name from Therapinas, to the Therapina – thank the heavens. Anyway, they found a distributor for the Therapina, but they could not tell us when the chair will be available in the USA. I had heard rumors that one of the other massage chair companies is entering an agreement to be the US distributor for the Inada, Family Inada products now, and that is purely speculation. I'm not going to mention who that is until I know for sure, but anyway, I emailed them back and I said 'Will other Inada products be available in the USA?' and I sent that back on the 2nd of July, and I've not heard anything back. So, anyway, so, they are going, they do have a distributor for the Therapina, the Inada Therapina, and if you want to see that chair, I think I mentioned it, you can look at my video recording of my visit to CES in January, and I spent some time looking at that chair. It's pretty cool, it looks pretty elaborate. I understand it's not ideal for taller bodies, which is not the first time we've heard this about chairs from Japan. But anyway, take a look at that if you're interested to see what the Therapina looks like, and as I hear more information about Inada, and who the new US distributor is going to be, I will let you know, as I learn about it.
[SCREEN TEXT: Return Policies - Buyer Beware!!]
Alan: And finally, I want to talk about something that, anybody who buys a chair – excuse me, I've had this cough for three weeks, and I'm just at the tail end of it, but it still kind of rears its ugly head, especially when I talk too much – which means I'm talking too much. Anyway, I had an experience with a customer who wanted to return a chair, and they called me exactly one week before the 90-day deadline is, and as you know, or know, or may not know, we have the best return policy in the business. We have a 90-day return policy, and it's 90 days from the date of purchase to the time that that chair is back in our showroom. You have 90 days if you want to return it. It's very clear on my return policy. My return policy is front and center, above the fold, on my website, you can see it, we don’t, we're not trying to hide our return policy. We want people to know what our return policy is. When I, when you buy a chair from us, I send out an email, and an offline mailer saying 'Our return policy is that you send the chair back in the original packaging, please keep it,' and all of this is laid out in my return policy. My return policy is very elaborate, and very detailed, not overkill, but I address everything. And why do I address everything, because I have had so many things come up, where things have not, where people have asked questions, or were put off by the return policy because it wasn’t very explanatory, of what the policy really covered, or did, or what contingencies there were for the purchase of a chair, and I am a real stickler for this, and I want to make sure that people will know what my return policy is. I don’t just say 'Our return policy is one week, or 90 days.' Well, what do the 90 days mean, and how much, what's the return cost going to be? Ours is free, and there's no back-billing of previous shipment. The only time you have to pay anything is, and it says this in my policy, is if you do not save the original packaging, and you have to send it in some other wrapping of plastic, or blankets, or cardboard, you pay 50% of the shipping, but otherwise, I pay for 100% of the return shipping. Anyway, I had someone call a week before, and I mentioned to them that, you know, you're really pushing it, we may not get the chair by the 90 days, and after 90 days, and up to 110 days, there's a 25% restocking fee. The closest return policy to what we have is 60 days, and it also is, you know, point of, I believe it's from time of sale, or at least from the time of shipment of the chair, until the chair is returned, and that’s only 60 days, and we have 90 days. So, there's really no excuse, but when people get caught with their pants down so to speak, and they realize that they messed up, and they didn’t read the return policy, when they should read it, which is when you buy the bloody chair, then they get, they get a little, some people can get a little obstinate, and they’ll say things 'Well, it's supposed, it should be 90 days, you know, from the date we get the chair,' or 'You didn’t mention it,' or 'It's not clear.' That’s so untrue, it's always clear. I've always said to you dear people, buyer beware. When you buy a chair, even from us, make sure you understand the return policy. Make sure you understand everything, and I lay it out in point form, and in detail on my website, if you have any questions, and plus, if there's any questions after that, you can call me. But if you're going to wait until 90 days to email me, and then get pissed off at me because we're not going to get the chair in time, then you know, that’s, it's shame on you, not shame on me. I have made it very, very clear to you through my policy, through emails, and through offline mailers. So, just again, buyer beware, right? So, be very aware of what you are buying, it's you're not just getting a good deal on a chair, or whatever, or a cool-looking chair, or a therapeutic chair, you're getting a product that you may not be happy with. You are getting a company that you'll have to deal with, with regard to a return policy, who may be flaky, or may not have a good return policy. Now, fortunately, I worked it out with this customer, and we expedited the shipment, and we got it a day, or two days before the day 91 came, and thank heaven, it worked out fine. But they were upset with me, and they accused, they thought I was dishonest, and that my service was bad after the sale, you know, I'm great, and this is one of my pet peeves about companies, they're great service before the sale, but after the sale, they're not there for you. Well, we don’t operate that way, and this customer accused me of being that way, yet you know, and we, well, whatever. So, anyway, just please buyer beware, would you just be careful when you're buying a chair. Make sure you understand the return policy, because you may be buying a chair sight unseen, or you sat on it once, and you thought you loved it, and then you get it and you don’t like it, or your wife, or your husband hates it, or I had one lady who, they bought it for their father, and 60 days in, the father died, and they bought it for him in particular, because he was in such pain, and so unhealthy. Well, they wanted to send it back, and it was fine, they could send it back. I mean, whatever the reason is, we don’t care if you send it back, but please, read the conditions of our return policy, or any return policy. I know one company that has a seven-day return policy. How do you know in seven days if a chair's going to be right for you? Maybe you don’t, maybe some people can, but getting that chair back in seven days is tough. Even 30 days can be tough because especially if you take in to account, shipping. If it takes a week to ship it to you, and a week or two to get it back, that doesn’t leave you much time. So, make sure you know what the return policy is, so if you don’t want the chair, or you want to exchange it, or whatever, you know what you’ve got to do to get that chair back, and if you have a question, then contact the company, but do not get mad at the company, if the company has been very, very particular on their return policy on their website, for what their return policy is, whether it's my company, or another company, you can't be reaming on somebody for them, you know, abiding by their own return policy, which they told you about. So, anyway, as you can tell, I'm kind of passionate about it for two reasons. Number one because I take great pains to make sure that my return policy is understood, and secondly, someone accused me of being, of having poor service after the sale, because I told them that their chair may not get back within 90 days, and they’ll be responsible for a 25% restocking fee. I even offered them to keep the chair, and I, because the problem was that the chair had broken down, and then they got a replacement chair, and there was a problem with that too, and I have a lot of empathy for that, and I feel bad about that, and so I offered, if they wanted to keep the chair, and just get it fixed, and it's a good chair, a good quality chair, I'd give them $500 to make up for the hassle they had to endure by having a chair that didn’t work during that first 90 days. But they didn’t want that, they, anyway, so we do what we can to make our customers happy, whatever avenue we take, we tell them all the different avenues that they can go. And so, but just please be careful when you buy a chair, you know, make sure you're dealing with a company A) that has good customer support, and B) make sure you know know what the return policy is. It's on you to figure that out, and it should be clear on the website of the person you're buying it from, or at least, on the phone. So, anyway, that’s enough, that’s enough of my pet peeve, I hope you don’t mind me going off on that. That’s about it for this week.
[SCREEN TEXT: 888-259-5380]
Alan: I hope you found this stuff helpful. If you did, please feel free to thumbs up, oh, thumbs up 'Like' us on our YouTube channel. If you have any questions, call this number here at 888-259-5380, and I'd be happy to help you. I do answer a lot of the calls myself, so I may be able to get, may be able to visit you, visit with you when you call.
[SCREEN TEXT: Please "Thumbs Up" Like This Video!!]
Alan: But anyway, if you found the video helpful, thumbs up 'Like' us, and of course, share us with your friends and family on your social media platforms to help us spread the word about massage chairs. I'm Dr. Weidner from 'Massage-Chair-Relief.com,' and I will see you again in two weeks. Bye bye.
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