There are many companies out there selling massage chairs—both major distributors and retailers like myself. Every company has its own set of policies, and those policies can affect things like return terms, extended warranties, and after-sale support.
The important question is: Are those policies customer-centric or company-centric? Do they favor the customer, the company—or is there a reasonable balance between the two?
For example, some companies have return policies that include a 20% restocking fee plus $500 for return shipping. If you decide to return the chair, it can cost you a significant amount of money. That is not a customer-centric policy—that is a company-centric policy designed to protect the company’s bottom line.
Now, consider customer support. One company might offer multiple ways to reach them—phone, chat, and email—with responsive service available throughout the day. They are not hiding behind a website; they are accessible and engaged.
Another company might provide only a single email address for communication after the sale. You send a message and hope for a response, without knowing when—or if—you’ll hear back. That type of approach is clearly company-centric, as it minimizes the effort required to support customers after the purchase.
On the other hand, companies that offer multiple communication channels and responsive support are more customer-centric—and that’s something you should pay close attention to when shopping for a massage chair.
Price alone should not be the deciding factor. You also need to consider the policies that will affect you if something goes wrong—or if you simply don’t like the chair after you receive it.
Some companies truly prioritize their customers, while others prioritize themselves. Understanding that difference can make a big impact on your overall experience.
I hope that makes sense.
Download my free report, “11 Things You Absolutely Need to Know Before You Even Consider Investing in a High-Quality Robotic Massage Chair.” The link is in the caption.
I hope you found this video helpful.
I’m Dr. Alan Weidner from Massage Chair Relief, and I’ll see you in the next video. Bye-bye.
