Okay, so you’ve purchased your massage chair, it’s in your home—and now you’re having issues.

Maybe the chair isn’t working properly. Maybe you want to return it. Or maybe you’re just confused about how it works and aren’t sure whether there’s actually a problem or if you’re simply not using it correctly.

This is where after-sale support becomes critically important.

If you bought directly from a company—perhaps through Facebook or another direct-to-consumer source—what kind of support do they offer after the sale?

If you purchased from a retailer like us at Massage Chair Relief—or from another company—what does their after-sale support look like?

It matters. A lot.

What happens if you can’t get a hold of anyone?

I remember a company—now out of business—that would answer the phone immediately when you were asking about buying a chair. But once you made the purchase, they would recognize your phone number and simply stop answering your calls.

As you can imagine, that was incredibly frustrating for customers.

Or what if the only way to contact the company is through email? And then they either don’t respond—or it takes weeks to hear back?

Unfortunately, some companies—especially those that are more company-centric than customer-centric—will avoid dealing with post-sale issues altogether. That can lead to serious problems for you as the customer.

That’s why it’s so important to evaluate after-sale support before you make a purchase.

If you’re buying from a retailer, make sure they offer multiple ways to reach them:

• Phone support
• Chat
• Email
• Even social media channels where you can ask questions or leave comments

There should be several reliable ways to contact the company.

If all they offer is a single email address—or if they have a phone number but never return calls—that’s a red flag.

The challenge is that many people don’t discover these issues until after they’ve already bought the chair.

So here’s a simple tip: test their support ahead of time.
Call them. Navigate their phone system. Choose the support option instead of sales and see how they respond.

You might be pleasantly surprised—or you might be very surprised in the opposite direction.

Either way, it’s better to know before you buy.

After-sale support is essential. Make sure you’re taken care of after the purchase—not just before.

Download my free report, “11 Things You Absolutely Need to Know Before You Even Consider Investing in a High-Quality Robotic Massage Chair.” The link is in the caption.

I hope you found this video helpful.

I’m Dr. Alan Weidner from Massage Chair Relief, and I’ll see you in the next video. Goodbye.