Transcript of Video Titled “Massage Chair Industry Update – April 17, 2020”
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Alan: Hi, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com‘ and today is our biweekly massage chair industry update for Friday, April 17th, 2020. I hope you and your loved ones are safe and well and protected from harm. I had a call from a customer this morning, an old customer of ours, who wants to upgrade his chair and he lives in Brooklyn, and he is a nurse, and he’s been working with the COVID-19 pandemic in New York, which as we know is probably the hardest hit state in the union, or not probably, is the hardest hit state in the union. And he had COVID, he had contracted it, so he was in the hospital, and I guess maybe bored, and called me about massage chairs. But I asked him, I said ‘How does it feel there, do you feel like things are kind of on the up-and-up, like things are getting better?’, and he says ‘Yeah, things are definitely getting better.’ So, I was encouraged to hear that, and of course, here in Utah, they came out with a notification this morning that they’re going to work toward beginning some reopening on May 1st, and so it seems as though, knock on wood, just knock on wood, that the worst is behind us. But anyway, let’s all keep our fingers crossed, and follow the rules, and stick together.
[SCREEN TEXT: Good Deals on Massage Chairs This Month]
Alan: Anyway, OK, so not a lot going on in terms of new models, or anything like that. There’s no new models out, or anything fancy going on. Everybody’s just trying to get through this pandemic. So, as I’ve mentioned in previous broadcasts, there’s discounts on chairs, good savings, or extended warranty offers. So, there are some great deals right now if you’re looking to get a massage chair. This really is a good time to buy. I had one customer buy a chair yesterday because he thought they only went on sale at Christmas time, which is true. This was a Human Touch Super Novo. They, he was waiting for Christmas for there to be a sale, and even then they don’t, Human Touch does not drop the price of that Super Novo chair. Well, they’ve dropped it $1000 during this pandemic, until the end of April, so it’s and off their Novo XT2, and so it really is a good time to be, it really is a good time to be buying massage chairs.
[SCREEN TEXT: Good Massage Chair Stock Available in the USA]
Alan: Anyway, just so that you know, there’s plenty of stock, as far as I know. I know we ordered a D.Core Cirrus yesterday for a customer, and that’s back-ordered until the beginning of June, but for the most part, there is good stock available. So, because production in China is almost at full capacity, if not full capacity, and so shipments are coming in, they’re on the water, and they’re being produced in China, so the supply is OK.
[SCREEN TEXT: Video Comparison of a $500 Chair vs. the Infinity Genesis]
Alan: Now, we made an interesting video a week-and-a-half-ago. Justin Milne, who is our Utah tech, he’s the guy we use to do all the repairs for our Utah customers, he’s fantastic, and he’s been doing, he’s been in the fitness arena and doing tech work in the fitness arena for 19 years, you know, treadmills and exercise equipment, and in the last 10 years, he’s been doing massage chairs. And I got a hold, or got in touch with Justin, I can’t remember how, but, and he has become our local tech, that he is my go-to guy, and this guy knows his chairs well. Anyway, I invited him to participate with me in a comparison, a video comparison, between a $500 chair from Amazon.com, a cheap chair, and the $6500 Infinity Genesis, which is, you know, one of their premium chairs. And because we wanted to show, or I wanted to show, the differences between the cheap chairs and the expensive chairs, not to make the cheap chairs look bad, because there is a place for the cheap chairs, and I’ve talked about this, there is a niche for it, there’s no problem with having these cheaper chairs. I mean, there may not be a great warranty, you may not have great customer support, and the components may be very, very cheap, which is what we saw in this video, but there is a place for it, because not everybody can afford a $6500 chair, let alone a $3000 or $5000 chair.
[SCREEN TEXT: You Get What You Pay For]
Alan: So, there is a place for this type of massage chair, but just know, that like everything else in our industry, you going to what you pay for. Anyway, so Justin goes through the roller systems of both chairs, and the foot rollers of both chairs, and the frame of both chairs, to show you the difference, and it’s substantial. I’ve had people ask me many times ‘Well, what’s the big difference between a $500 chair and a $5000 chair, they all look they same, they have the same features, la-di-dah.’ Well, there is some truth to that because they do look the same, but they don’t have the same components, they don’t have the same quality build, they don’t have the same warranties, they don’t have after-sale support. So, these things, we touched on a number of these things in the video, and so you might want to take a look at it. I think it’s a good video, it’s quite telling, and you can visually see the difference in the quality of even the type of rollers, like on the $500 chair, it just had a disk that spun around your back, four disks, but there’s gaps between those disks of up to six inches, that you’ll not ever get massaged, whereas, and it has you know, a wafer board frame, you know, building components, you know, cheap foam, and whatnot. But and the Genesis is a higher quality, a lot of metal, hard plastic support, it’s definitely a different chair. But if $500 is all I’ve got, this chair is at least going to give you some kind of massage, right? So, anyway, check out the video.
Alan: I also did a video with Jim Coppins, he’s he COO and co-founder of Infinity massage chairs. I’ve done interviews with Jim in the past, and I see him, and I call them the two Michaels from Infinity, at the trade shows when I go, great people. But anyway, I invited Jim to do an interview with us, because I had done some interviews. I invited people from most of my massage chair suppliers to do interviews during the Coronavirus pandemic to kind of get their take on things, and Jim got a hold of me and said ‘Yeah, I would be happy to do it.’ So, we did an interview last week. It’s a good interview, nice insights. It’s kind of cool to hear the chief players in the game talk about you know, their perspective on the industry because they have more of a bird’s eye view than maybe a retailer like I do, or you as a consumer has. So, I find it, I always find it interesting to talk to these guys. Anyway, Jim and I had a great visit, and he had a great, did a great interview. But also, in case you’d missed it, we also did an interview with Dr. Kevin Le from Luraco, David Wood, CEO of Human Touch, Cliff Levin, CEO of Furniture for Life, did I do another one? I can’t recall, I extended invitations out to some of the other ones, but never heard back, but anyway, and it’s a busy time.
[SCREEN TEXT: Customer Video Interviews]
Alan: And then also, we do customer interviews, and we’ve had two in the last few weeks that are worthwhile. It’s worthwhile to listen to these customer interviews, because I tell them, give us the straight goods, like if there’s something you don’t like about a chair, tell us about it. If there’s something you don’t like about your shopping experience, or you know, your experience of due diligence to find the right chair, let us know in this video, and they’re good interviews. These people offer great insights in to their experience, and in to the chair they have, especially if it’s a chair that you’re interested in, it’s good to know this stuff. So, anyway, check out that, check out those.
[SCREEN TEXT: Updated Big Body Massage Chairs Article]
Alan: Also, OK, so one article that I have that gets a lot of play on the Internet is my article about big bodies, you know, which chair, which chairs will fit a bigger body, and so my original article, you know, ‘Chairs that Can Handle People Over Six Feet and 300 Pounds.’ Well, I changed it to 6′ 2″, because most of the, most of the chairs nowadays will handle pretty much up to six feet without a problem, you know, 90% of the chairs will. But it’s the taller bodies where we have problems, even taller than that. So, I rewrote it, and I finished that last week, and so you can take a look at that. It makes some recommendations for chairs that can handle people that are over 6′ 2″, and some of these chairs claim they can fit people up to as much as 6′ 9″, and it also talks about fitting people, you know, around 300 pounds or more. So, that’s an updated article you might find that helpful if you are a tall body, or a big body, there’s some good suggestions in there for you.
[SCREEN TEXT: Restless Leg Syndrome & Massage Chairs]
Alan: OK, speaking of articles, I also wrote an article just this week about restless leg syndrome, RLS, and massage chairs, and I go in to it in detail in the article, but the gist of it is I have people that ask me about massage chairs helping restless leg syndrome, and I’ve had customers tell me that the massage chair, their massage chairs help them with their restless leg syndrome. So, I go in to some of the therapies that are out there, including medication, sleep, yoga, you know, nutritional supplements, like iron, but then there’s a couple of them in there, one is called pneumatic compression, and the other one is massage, and so how is it that a massage chair can help restless leg syndrome? Well, once you understand what some of the treatments are, you can see that a massage chair could help, and it indeed does, for a lot of people, not everybody, but it does for some people. So, that is an article that I just posted this week, and you can read that if you go on to my blog, or my article library.
[SCREEN TEXT: Great Deals on Our Pre-Owned Directory]
Alan: Also, our pre-owned directory, we’ve got some, we’ve got quite a few chairs in our pre-owned directory. Some of them are factory certified, I think we have five, four or five, factory-certified chairs from Furniture for Life, which includes the Inada DreamWave, the Inada Nest, the Panasonic MAJ7, and a Positive Posture Brio Plus. So, they’ve got some discounted prices, they’re pre-owned, they’re in grade-A shape, they come with a full warranty and free delivery, of course, and of course, our Lifetime Labor warranty. But then we also have, I think, three or four models that are floor models or returned chairs to us, and those are discounted heavily as well. So, there are some good options right now on the pre-owned chairs.
[SCREEN TEXT: Massage-Chair-Relief.com Site Redesign Almost Done]
Alan: And lastly, we’ve been working on a website redesign, and I mentioned this months ago, and actually, we started back, I think, in August or September, but our website has like 4000 pages, and we have some software in there that a friend of mine designed for us to help make looking for a massage chair easier, and anyway, we’ve had to integrate all that on the new web interface. So, that is just about done. It should be done, it’s actually done, except for we’re just doing some tweaking. So, we expect next week to deploy that, so you’ll get the new website, and you can see some things there, some of the things, the layout’s a little bit different. We’ve tried to make it a little bit more user friendly for people searching for a massage chair.
[SCREEN TEXT: 888-259-5380]
Alan: But anyway, if there’s anything there that you have questions about, you can call us at 888-259-5380, and that phone number’s here. And you can, and we can give you the information on how to use the website if you have any questions about it. Hopefully, it’s more intuitive, and I think it is. I referred to my old website as a little bush league because we, it was kind of just 15 years of, you know, patching, and taping, and it’s like we were using electronic duct tape on many things regarding the website, and my web designer just worked brilliantly through the years, through all the changes we made, and all the things I asked of him, and he did a great job, but we kind of felt like it was getting out of control on the old format. So, we moved over to a new, you know, format, web development format, and that website should be out this week, or sorry, next week. And so, if you have any questions, feel free to get a hold of me at the number, or get a hold of us, and we can help you with that. But we also have some interesting new things that we’re introducing, that hopefully will be in place when the chair launches, or when the site launches, but things that’ll help you with looking for the right chair, things that’ll help you if you have a problem with your chair, especially if you bought it from us, we can really step in and help you.
[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]
Alan: So, anyway, that’s about it for this week. I hope you found this video helpful. If you did, please feel free to thumbs up ‘Like’ us on our YouTube channel, and of course, help us spread the word about massage chairs by sharing this video with your friends and family on your various and sundry social media platforms. We do appreciate that. I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com,’ and I will see you again in two more weeks. Bye bye.
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