Problem with a new massage chair? Rule #1 – Don’t freak out!

February 21, 2013
 By Dr. Alan Weidner
February 21, 2013
 By Dr. Alan Weidner

Problem with a new massage chair? Rule #1 – Don’t freak out!

When I was a younger man, just after getting married, I took a job at a car dealership. The dealership sold new Hondas. The Honda was one of the most reliable cars on the road, yet once in a while, there was a problem with a brand new car that required the new owner to bring the car down to the dealership so that the service department could do the repair…all under warranty, of course.

This proved to be somewhat of an inconvenience for the customer as it took time from the customer’s life to come down to the dealership and leave the car there for a day or two. However, I don’t remember a lot of grumbling about it. It was just what you do…if there is a problem with a new car, you bring it in and get it fixed under warranty. Easy peasy, lemon squeezy. Standard operating procedure. 

Well, this may blow your mind, but occasionally a new massage chair may have a problem with it that requires a new part or, heaven forbid, a complete chair replacement. Almost all of the massage chairs that we carry on our site have, at the very least, a 1-year parts and labor in home warranty. So, should something go wrong with your new chair, the massage chair company responsible for the chair will send you a part and a technician to repair or replace the problem. Sometimes you may be put out by having to send back the damaged part, once the chair is fixed, so that the company can figure out why the part didn’t work and then make it right for the next shipment from China or Japan.

This doesn’t sound too problematic, especially when you compare it to having to bring a car in and leaving it for a day or two, while also needing to arrange a ride home or to work from the dealership.

It amazes me how wound up some folks get when a chair has what is usually just a small issue that needs remedying when the chair is unpacked and assembled. It is rare, but once in a while that happens. Sometimes it may even take a couple of tries to get the chair working, particularly if the technician and the company can’t figure out the problem right away. THAT is what the warranty is for…just like the car. This does not mean you have a lemon!!!

Now, just because you get a new Honda that has a slight problem, that doesn’t mean that the car you have is a piece of junk. After the repair, it may just be perfect…like new…as if nothing was ever wrong with it. Your massage chair is no different. Quality components that are covered under warranty. If the chair ends up being a total and complete lemon, guess what? The company will replace the chair for you. I wouldn’t carry the companies I do if I didn’t think they’d take care of you no matter what happens to your chair.

Cars and chairs are made up of electronic components, with lots and lots of circuitry. It is quite possible that something could be amiss when you get your chair. But, don’t worry…the warranty that comes with the new equipment will cover it. I figure it is much better to have something go wrong with your new chair while it is under warranty rather than 2 years later when most warranties have expired.

So, once in a great while I have a customer who insists that the chair is no good because a small part is not working when they set up their chair…AND THEY HAVEN’T EVEN GIVEN THE MASSAGE CHAIR COMPANY A CHANCE TO FIX IT!!!!! They want to return the chair. Now the client has to ship the chair back to us and pay for shipping as well as pay for credit card fees from the original transaction when the refund is issued. I may be a simpleton, but man that seems like such an expensive over-reaction to something that could be remedied with a simple part replacement…at no monetary cost to the customer.

Oh well…I’m glad I got that off my chest and I hope it puts your minds at rest when ordering a new chair. Not every single chair is 100% perfect, 100% of the time. Sometimes it may require a little additional attention. But, you know what, the massage chair company will make it right. They will fix it. They want their chairs and their company to have a good reputation. It is in their best interest to make sure you are happy. It is also in MY best interest to make sure you are happy, so I will assist in any way I can to make sure you are taken care of.

Just sayin’…

Dr. Alan Weidner 

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