Osaki First Class

Peace of Mind Lifetime Labor Warranty

Massage Chair Relief Now Includes a Lifetime Labor Warranty With Every Massage Chair Purchase!!

Yes, you read that right. Now, here’s how it works…

Each brand-name massage chair that we carry comes with a standard “factory” warranty. That warranty typically includes free in-home parts and labor coverage for anywhere from 1-3 years, free parts for an additional 1 or 2 years, and then a frame or structure warranty for 1-3 years after that. Each massage chair company has their own warranty period and coverage.

Most massage chair companies also have the option to purchase 1 or 2 additional years of extended warranty coverage. For most companies, that includes in-home parts and labor, as well. The factory warranties apply to every customer, no matter where they live in the USA.

When the factory and extended warranty periods have passed, the owner of the chair becomes liable for the cost of parts and labor, should anything go wrong with their chair. Parts can be purchased from the massage chair companies, but getting a technician into your home to install the part(s) is totally your responsibility and can be quite expensive.

Massage Chair Relief® is VERY proud to announce our “*Peace of Mind Lifetime Labor Warranty” on all the chairs we sell on our website and in our showrooms. That means that when you buy a massage chair from Massage Chair Relief® we will provide the labor for any repairs on your chair for as long as you own your massage chair completely free of charge….even after the factory and extended warranties expire.

We now have access to 4 nationwide networks of technicians to fulfill the labor portion of your massage chair repairs, after the factory warranty expires. These are the same companies that do the vast majority of warranty fulfillment for almost all the major name brand massage chair companies that we carry.

If something goes wrong with your chair, all you have to do is get the part that needs replacing, from the massage chair company that manufactured or imported your massage chair, and we’ll arrange for one of the tech networks to send out a technician to come to your home to install the part. And, when we say “Lifetime”, we mean for as long as you own your chair, as long as parts are available from the massage chair company, as long as their is a tech that serves your area, and as long as your chair is not beyond repair. There are a few conditions to the warranty, which you can read below, but you will now have labor coverage for as long as you own your massage chair.

This is something that has never been tried in our industry before! We are excited to offer this service to our valued customers. You now can have the peace of mind knowing that you will have coverage of what is usually the most expensive component of the repair process. Just like with automobiles, where the cost of labor is far greater than the cost of the parts being replaced, massage chair labor is the bulk of the cost of repairs. No need to worry any longer! Consider yourself covered if you purchase your new massage chair from Massage Chair Relief.

“This is not an actual review of a massage chair per se, but more of a testament to Dr. Alan’s commitment to customer service after the sale. I’ve had this chair since May 2015 and it has performed well. About one month ago, one of the back rollers came off of the track. As I moved this chair twice between my homes, I cannot blame the chair quality. Anyway, I called Dr. Alan and he immediately started the ball rolling to get my chair repaired. I was able to secure the parts required for repair and scheduled a technician appointment. True to his word, as usual, Dr Alan covered the labor costs under his lifetime labor policy. I paid a reasonable amount for the part. The chair is working again 100%.” – Philip Tyler, New Jersey

“The warranty is real! I purchased a massage chair from the online store 3 years ago. At the time, I had seen some chairs at Costco, and planned to buy one from Costco until I saw better selection on this website. I purchased an Ogawa Refresh chair sight unseen (except for web reviews). At the time of purchase, a lifetime labor warranty was included from the store. I assumed this would be of little use (I have not had good experience with warranties from other stores). Fast forward to 2019, the shoulders of the chair became disconnected. I contacted Dr. Weidner, and he was exceedingly helpful. He had the cost of the repair invoiced directly to him, so I never even saw a bill. I highly recommend this store and the excellent service and warranty. I would not hesitate to purchase another massage chair from this store. You can believe in the lifetime labor warranty!” – Julie C., Fairfield, CA

“Thank you for taking care of my Inada Chair. Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me.” – Tom Brimer, TX

“I bought a Panasonic massage chair over 5 years ago. I had a problem where it stopped working recently and it was also outside of the warranty. I contacted Massage chair relief to find out who I should contact to get it repaired, and to my surprise, Alan sent a repair technician to repair it for free. Great customer service and support.” – Aaron Hansen, Utah

The Lifetime Labor Warranty really works! My chair was over 2 years old so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan! – Jason Lim, California

*Here are the conditions of our Peace of Mind Lifetime Labor Warranty:

• Non-transferrable, should you sell or give away your massage chair.
• This warranty applies to chairs in residential settings and does not apply to chairs in commercial settings (please contact us about our commercial parts & labor warranty).
• The Peace of Mind Lifetime Labor Warranty will kick in after the factory labor warranty (including any extended warranty) has expired.
• If the parts are no longer available from the massage chair company, we do not supply or sell any parts.
• Labor will be performed by a qualified technician, as long as there is a qualified technician available to your area.
• The warranty only applies to purchases made from Massage Chair Relief® within the 50 US states.
• If the chair is beyond repair, Massage Chair Relief® will not replace the chair or ship it to the massage chair company for further diagnostics. The labor coverage is for in-home service only.
• “Beyond repair” refers to chairs that cannot be repaired by a qualified technician based on the diagnosis of your chair’s problem. Other factors that may determine your chair’s “repair-ability” include the age of your chair, discontinued models/parts, severity of damage, and availability of parts from the massage chair company.
• For users who exceed the maximum recommended weight allowance for each chair, this warranty will not cover wear and tear on any weight bearing components. Electronic and other non-weight bearing components will be covered.
• Labor coverage does not include any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is awaiting parts or repair; and products not purchased from Massage Chair Relief®. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
• Labor coverage does not allow for any maintenance or preventative coverage. It applies only to repairs of the chair.
• Cost of parts, including the cost of shipping parts, is not included in this warranty.
• Labor coverage includes 1.) replacing any part that you purchase from the massage chair company, 2.) diagnostics, if the massage chair company is unable to diagnose the problem over the phone, and 3.) up to 2 visits per incident to your home or business to diagnose/repair the problem.
• Coverage is based on the national technician networks at the time of your claim. If they do not have a tech that services your area at the time of your claim, there will not be any coverage for your chair. Technician participation in a network can change over time. An area that had a tech at the time of your chair purchase may not have a tech at the time of your claim. We use multiple tech networks to minimize that risk.
• Massage Chair Relief® will cover 100% of labor costs (up to 2 visits per incident) within a 25 mile radius of a network certified technician. Any residence beyond that radius will be charged $1.00/mile to and from your home. A zip code database will allow us to let you know at the time of your call if your zip code falls within a 25 mile radius or will require additional travel charges. There may not be a qualified technician in your area at all, in which case no one can be dispatched.
• For customers local to our brick-and-mortar showrooms, Massage Chair Relief® will deploy its own technicians to perform the repair work.
• Changes, amendments, and modifications to the Lifetime Labor Warranty are left to the sole discretion of Massage Chair Relief®.

Peace of Mind Lifetime Labor Warranty – Questions & Answers

QUESTION: “I spoke to one of your competitors and they tried to discredit your Lifetime Labor Warranty by saying that it is only useful for customers living in large cities. They told me that there aren’t any techs available for customers living in the suburbs or out in the country, making your warranty worthless for those of us who don’t live in a big city. Is that true?”

ANSWER: FALSE, FALSE, and FALSE! We use four different national networks of techs and, between the four, there is usually at least one tech that can service your area. Having said that, we have only run into two areas in the country so far that do not have a tech nearby from any of our networks. We have over 98% of our customers covered!

It is true that not every area in the country has a tech within the free 25 mile radius of your zip code, but a tech is still available for a $1/mile charge beyond 25 miles AND the service call is still free to you (it can cost anywhere from $200-$400 per service call). If you purchase your chair from another retailer, and something goes wrong with your chair after the factory warranty has expired, you will still have to pay for the mileage charge AND you will have to pay for the service call.

QUESTION: “Does your Lifetime Labor Warranty cover parts, too?”

ANSWER: It only covers the labor portion of your repair, which is usually the most costly portion of a repair bill. Parts prices can vary from model to model and company to company. Typically, we find that chairs made in the China have the least expensive parts, while the chairs made in Japan or America have higher priced parts.

QUESTION: “How do you afford to offer that warranty at no charge to your customers?”

ANSWER: It is quite costly to us but we budget a certain portion of every sale for our Lifetime Labor Warranty coverage. There are still some chairs we sell that end up costing us more money than the profit we make. But that is the risk we run in keeping our customers happy and well taken care of.

QUESTION: “How good are the techs that come to our home to fix my chair? Do they know what they are doing?”

ANSWER: That is a great question. The networks we use are the same networks that the massage chair companies use for their factory warranty work. Not every area has a tech that is well-versed in massage chair repair, even though most techs have worked on electronic equipment. The techs can use the owner’s manual or speak to the massage chair company when they have a question about the chair they are working on.

QUESTION: “What do I do if I have a problem with my chair and the factory warranty has expired?”

ANSWER: Here are 4 simple steps to follow when you have a problem with your chair…

1. Call the massage chair company who imported or made your chair (we can get you their phone number if you don’t have it),
2. Have their customer support diagnose your chair’s problem(s),
3. Have whatever part(s) you need shipped to your residence,
4. Call Massage Chair Relief to find out where the nearest tech is to you and, upon your approval, have that tech dispatched to make the repair in your home (under our Lifetime Labor Warranty, you are entitled to up to two visits per incident).

QUESTION: “One retailer we spoke to said they could offer the same warranty as you do if we bought our chair from them, even though it is not offered to all of their customers or even mentioned on their website. What do you say about that?”

ANSWER: Buyer beware!!

Parts & Labor Extended Warranty

This NON-TRANSFERRABLE Warranty is provided by Osaki Massage Chairs.

We guarantee that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first TWO(2) years of ownership, excluding specific limitations contained herein.

What is covered*:

• This warranty explicitly covers all parts, labor and framework of the chair.
• This warranty includes parts costs and labor for the first year at no cost to the customer.
• This warranty includes parts costs covered for the second year at no cost to the customer.
• Structural framework on selected products carries an additional one(1) year of warranty for a total TWO(2) years.
• The additional extend warranties includes parts and labor costs covered at no cost to the customer.

What is NOT covered*:

• This warranty does not include any shipping expenses incurred.
• This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse.
• The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.

Implied Warranty & Other Damages:

• Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 2 year portion of this limited warranty.
• By making a purchase, you agree that Osaki MassageChairs. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
• In no case will Osaki MassageChairs. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.

How to obtain warranty service:

• You must provide proof of purchase for any warranty claim.
• You must obtain a return authorization number in order to ship products to a service center.
• You may obtain service advice, or an RMA number by contacting the Osaki MassageChair Customer Service department toll-free at 1-888-848-2630.
• This warranty gives you specific legal rights. You may also have other rights that vary from state to state.