The new OHCO massage chair line takes it’s namesake to a whole new level of innovation and quality. The Japanese-made OHCO M.8 massage chair offers features never before seen in the massage chair industry. Features like entry side door-like arm rests, aromatherapy, air ionizer, neck pillow rollers, approach LED lighting, heated rollers, Sens8 massage engine, Thera-Elliptical calf kneading, and calf rollers. Not to mention the typical feature-set you’e expect to see in a new, high quality massage chair, like 3D L-track roller mechanism (aka MaxTrack), foot rollers, BlueTooth, zero gravity, etc., etc., etc.
3-YEAR LIMITED REPAIR OR REPLACEMENT MASSAGE CHAIR WARRANTY WITH ON-SITE SERVICE
If you have a warranty or product question, contact OHCO’s technical support team at (303) 572-5008. In the event you detect and report, during the Service Period, a defect in the workmanship or material of the Equipment, then we shall provide the services hereinafter described. Your warranty registration or your first use of the service phone line shall constitute your acceptance to the terms of this Limited Warranty including the indemnification provisions. Please keep this Limited Warranty and your original proof of purchase in a safe and accessible place.
1) DEFINITIONS – For the purpose of this Limited Warranty, the following terms shall have the following meanings: (1) “Distributor” shall mean OHCO; (2) “Equipment” shall mean a OHCO product or system; (3) “Customer” shall mean only the residential end-user of the Equipment who is the original purchaser of the equipment from an authorized reseller. Usages of “you” or “your” refer to the Customer; (4) “Commencement Date” shall mean the date on which the Equipment is first purchased by a Customer from the Distributor or from an authorized OHCO reseller; (5) “Service Period” shall mean the THREE (3) year period commencing on the Commencement Date; (6) “Administrator” shall mean OHCO. Usage of “we,” “us,” or “our” shall mean the Administrator. You may contact the Administrator if you have questions regarding this coverage. We can be reached by phone at 303-572-5008 or by mail at 2125 32nd Street, Boulder, CO 80301.
2) COVERAGE – During the Service Period, we will repair or replace, at our sole discretion, any defective Equipment. We will return the Equipment to a properly functioning state. To obtain performance you must be the original purchaser and be able to provide us with the original, dated proof of purchase for the Equipment. This Limited Warranty extends only to Customers. Only our representatives may perform repairs on the Equipment under this Limited Warranty. Replaced parts shall be covered under this Limited Warranty for the remainder of the Service Period or for thirty (30) days, whichever is longer. We will provide on-site service as necessary on regular workdays between the hours of 8:00 A.M. and 5:00 P.M. your local time. Warranty registration is not a condition precedent to obtaining performance under this Limited Warranty. If a particular replacement part is not available from the manufacturer, we will make reasonable efforts to locate a compatible replacement part. If we are unable to locate a compatible part, we may replace your Equipment with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the Equipment. In the event you choose not to accept a replacement for your Equipment, we shall no longer be responsible for making repairs under this Limited Warranty. This Limited Warranty may not be transferred at any time during the original term.
3) EXCLUSIONS – This Limited Warranty does not include service needed on Equipment as a result of any of the following: (1) Dropped product or components including remote controls, cracked remote controller screens, or cracked remote housing; (2) Cosmetic changes, tears, or failure of fabrics, woods, foam, pads, plastics, upholsteries, exterior coverings, and damages and changes resulting from normal wear and tear; (3) Installation, set-up, or relocation from the originally installed location; (4) Negligence, misuse, abuse, improper maintenance, electrical disturbances and power surges, acts of nature, or work, attachments, additions, alterations, or modifications by persons other than authorized Administrator service providers; (5) Failure by the Customer to use a high-quality surge protector during the entire Service Period; (6) Improper operating environment; (7) Any problem not involving a defect; (8) Damage or malfunction whatsoever caused by an animal or pet; (9) Damage or malfunction whatsoever caused by liquids of any kind; (10) Rental, business, commercial, institutional or other non-residential use; (11) Unnecessary service calls. If no problem is found upon diagnosis by us or any other third party, you may be charged our standard rate for service calls, shipping costs, and parts; and (12) Use of any item with the Equipment if the item is not designated for use with the Equipment. Floor models that have been on display for more than nine (9) months are not covered under any provisions of this Limited Warranty.
4) YOUR RESPONSIBILITIES – You shall: (1) operate the Equipment in an environment meeting the requirements delineated in the Equipment’s owner manual and other provided instructions; (2) protect the supply of electricity to the Equipment through the use a high-quality surge protection device; (3) promptly report to us any diagnostic messages; (4) permit no work on the Equipment except by our authorized service providers; (5) have an adult representative present whenever we provide support services; (6) perform telephone or email diagnostic procedures as requested by us; (7) safeguard and return (at our expense) all replacement parts shipped to you. You assume financial responsibility for all parts and accessories shipped to you until the item or part replaced is returned to us.
5) EXCULPATION AND INDEMNIFICATION – Our maximum liability under this Limited Warranty is limited to the cost of repairing or replacing defective Equipment. We shall not be liable to you for incidental and consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. We have provided this Limited Warranty pursuant to an agreement between the Distributor and us. All our obligations under the agreement run solely to the Distributor. Under no circumstances shall you or anyone else ever be deemed to be a third-party beneficiary of the agreement. We shall not be liable for, and you hereby indemnify and hold us and every authorized service provider harmless from, damage, claim, or cause of action, direct or indirect, incidental or consequential, occurring to you, or to the employees or agents of you, or to any other third party, or to the property of any of the foregoing, which may arise as a result of any defect covered by this Limited Warranty or as a result of any service performed under this Limited Warranty. This Limited Warranty shall be governed by and construed in accordance with the laws of the State of Colorado.
Guy –
I think this review might be more helpful if I broke it into two parts. The chair and the whole buying experience.
The chair – arrived sooner that expected which was fine for sure. The communication from MCR, the freight shipper, and the local delivery/set up company was great. We were informed almost daily with each step of the process by each party, with MCR providing oversight communication, from the warehouse to my home. The install was quick and nearly perfect – there were a couple of niggles that I sorted out on my own. I kept the shipping materials ‘just in case’ I need to return the chair. The plan is to hold them for 30 days and then dispose. But after nearly twice daily use by two people the 30 days may get reduced with the chair’s flawless performance. I’m tall, 6’4″ and my wife it 5’6″ and the chair accommodates our height spread without issue. There are several programs in the preprogramed list that suit us well. The adjustability of the rollers and air pressure allow us to set the chair up for our individual preferences. The intensity and effectiveness of the massage works well for us. I have chronic pain in a calf that this chair really helps me deal with it. I have thought that a 20 minute chair massage is like getting 60+ minutes of massage by a person because so may things are happening at the same time certainly more than one person could do alone. That said I’m not sure it’s helpful to describe in detail the user experience because each of us has different needs/expectations for a massage chair – mine won’t match yours. You need to ‘find’ the solution that best fits your needs. And that is where MCR and Dr. Alan shine.
The buying experience – the internet is an amazing tool to quickly educate yourself on brands, features, specs, pricing, etc etc but at the end of the day it’s one dimensional learning in that I had facts but no practical knowledge. Sort of like being a Flight Simulator pilot verses a real cockpit pilot – knowledge but not enough to really fly. This is where Dr. Alan provides practical insight that helps sort through fit and features. Over the course of several weeks of shopping, asking, answering, asking again, answering again and phone calls we got to a place that we could make an educated decision that had a high probably of working for us. And it has worked. At the end of the day there are a lot of moving pieces to making a good decision about spending hard earned dollars and MCR makes the whole process easier with honest answers, experienced advice and a customer focused approach. The life time labor warranty was a plus for us but honestly I’d have to say the the peace of mind I have regarding this whole experience comes from the trust and confidence that I have in MCR and Dr. Alan’s business integrity. Stuff can happen and if it does I am confident that we can sort it out.
Kim H (verified owner) –
I purchased this chair (It was called Dreamwave and now OHCO) from MCR a few weeks ago. Here is my honest feedback. First, I want to talk about MCR. I highly recommend MCR when purchasing a massage chair online. Dr. Weidner provides outstanding customer service and he really cares about the customers.
Second, I want to talk about this chair. I?m very disappointed with it.
The chair provides just an OK massage, definitely not for the $8K or $9K level.
During the first week of use, the arm opening hinge is broken. It?s too shaky and bad designed. The stretching is nothing compared to other chairs I tried. It can only pull the leg down. No stretching on the back. The chair starts acting up with some random weird stuff after one week.
The white glove service is another issue. I had to call them and setup the schedule several times for the chair delivery. The first time, I had to stay home the whole day and they did not even show up. But, finally I got the chair installed. So, I?m OK with that.
In summary, I bought this chair because it is a new release model and Made in Japan. But, it turns out a big disappointment. It?s bad engineering with cheap materials. JAPANESE PRODUCTS ARE NOT THE SAME ANYMORE. I returned the chair.
Mark Thomas (verified owner) –
My wife and I discovered massage chairs while vacationing in Singapore at Changi airport’s SATS Lounge. They had three and when one became available she jumped in and was hooked. Consequently, we began our quest to find the best chair for us and found a video by Dr. Weidner that led us to his very comprehensive website. We were immediately drawn to the new Dreamwave M8 and called Dr. Weidner’s site and were fortunate to speak with him personally. He is extremely knowledgeable in the inter workings of massage chairs and answered all of our questions and gave us the impression that the M8 would not disappoint. We can honestly say that ordering, delivery and assembly was both stress free and simple as we took advantage of the white glove service. Dr. Weidner’s customer service is by far the best we have ever had and gave us complete confidence in our expensive purchase. He kept us advised every step of the way from order to delivery. He even had a check list that included keeping the original boxes in case we needed to return the chair for any reason. He also sent us a surprise “care” package that included two coffee mugs, Utah honey, some of his favorite candy and a surge protector extension. To say that the good Doctor takes excellent care of his customers would be a an understatement as his genuine honesty is not found very often if at all anymore. We are extremely happy with our delivery and our chair and highly recommend Dr. Weidner.
Now about this amazing machine. First of all it is very heavy and comes in two boxes with one weighing 308 lbs and the other 122 lbs. The delivery service had to remove the chair from its box for better clearance through our front door. The actual chair sans packaging weighs 364 lbs so we plan on not moving it. The controls are fairly easy for initial use but take a bit of time to completely master and then they become intuitive. We start out with correct posture in the chair as this is an important key to the chair learning your body dimensions in order to deliver the best massage. Of course, unlike the other chairs, the doors make it very easy to enter and exit this chair. This feature greatly influenced our chair decision as even though we are still very ambulatory we are both entering our 70’s.
Once in the chair a simple push of the home key gets things started as it presents both the preprogrammed and focused massages. These are all very good and differ subtly in the overall impact they deliver from mild to somewhat intense. All in all they are great and seem to be very well thought out in delivering their description.
The most amazing feature of this chair is the way it duplicates and in some aspects exceeds that of a trained masseuse. The feeling you get is not one of hard rollers climbing up and down your spine but instead a variable kneading by rollers that actually feel like fingers. Other features include an occasional gentle tapping and the pressure of the inflating pillows. Combine this with a pair of noise cancelling headphones that via Bluetooth provide healing frequencies (may I suggest a YouTube video called 741 HZ- CLEANSE INFECTIONS, VIRUS, BACTERIA, FUNGAL- DISSOLVE TOXINS & ELECTROMAGNETIC RADIATION’S) and you get a feeling of what nirvana must be like.
Suffice to say we do not have one bit of “buyer’s remorse”. We are both using our M8 quite frequently each and every day. Prior to this purchase I was unaware of the benefits of massage having only had a few in my lifetime. We have even mastered the manual controls that adjust and enable very exact specific points of massage. This is great for those times of back muscle overuse doing yard work or just leaning over a jigsaw board too long. I have been told by a masseuse in Bali that massage helps combat lactic acid build up in our muscles which prevents soreness. I can attest to that having used our Dreamwave M8 both before and after stacking 2 cords of firewood.
In conclusion, we could not be happier with our chair and the sales experience we received from Dr. Weidner and are very grateful we found him for our purchase.
Tana Thomas (verified owner) –
We saw Dr. Weidner review this chair on a video and decided to call his store and was lucky enough to reach him personally. We told him we were interested and had many questions which he happily gave us all the answers we needed to make an objective decision. After careful consideration and with all the help Alan provided we decided to purchase the DreamWave. he even included the white glove delivery with set up which we think was essential and was handled very professionally. After two weeks of getting to know our new “wellness machine” , my husband and I both agree it is going to turn out to be one of the best purchases we have ever made, It is very user friendly and all the programs are wonderful and very enjoyable. It is extremely well made and we love having the door to open to get in it. It is simply an amazing piece of technology and very beautiful design. We picked the pearl color and love it. We highly recommend this chair for all the comfort and well being it provides.