Peace of Mind Lifetime Labor Warranty

We Include a Lifetime Labor Warranty With Every Massage Chair Purchase!!

Yes, you read that right. Now, here's how it works...

Each brand-name massage chair that we carry comes with a standard “factory” warranty. That warranty typically includes free in-home parts and labor coverage for anywhere from 1-3 years, free parts for an additional 1 or 2 years, and then a frame or structure warranty for 1-3 years after that. Each massage chair company has their own warranty period and coverage.

Most massage chair companies also have the option to purchase 1 or 2 additional years of extended warranty coverage. For most companies, that includes in-home parts and labor, as well. The factory warranties apply to every customer, no matter where they live in the USA.

When the factory and extended warranty periods have passed, the owner of the chair becomes liable for the cost of parts and labor, should anything go wrong with their chair. Parts can be purchased from the massage chair companies, but getting a technician into your home to install the part(s) is totally your responsibility and can be quite expensive.

Massage Chair Relief® is VERY proud to announce our “*Peace of Mind Lifetime Labor Warranty” on all the chairs we sell on our website and in our showrooms. That means that when you buy a massage chair from Massage Chair Relief® we will provide the labor for any repairs on your chair for as long as you own your massage chair completely free of charge….even after the factory and extended warranties expire.

We now have access to 4 nationwide networks of technicians to fulfill the labor portion of your massage chair repairs, after the factory warranty expires. These are the same companies that do the vast majority of warranty fulfillment for almost all the major name brand massage chair companies that we carry.

If something goes wrong with your chair, all we have to do is have the massage chair company diagnose your chair's problem with a phone call, have the necessary parts shipped to you, and then we’ll arrange for one of the tech networks to send out a technician to come to your home to install the part. And, when we say “Lifetime”, we mean for as long as you own your chair, as long as parts are available from the massage chair company, as long as their is a tech that serves your area, and as long as your chair is not beyond repair. There are a few conditions to the warranty, which you can read below, but you will now have labor coverage for as long as you own your massage chair.

This is something that has never been tried in our industry before! We are excited to offer this service to our valued customers. You now can have the peace of mind knowing that you will have coverage of what is usually the most expensive component of the repair process. Just like with automobiles, where the cost of labor is far greater than the cost of the parts being replaced, massage chair labor is the bulk of the cost of repairs. No need to worry any longer! Consider yourself covered if you purchase your new massage chair from Massage Chair Relief.

Warranty testimonials

The Lifetime Labor Warranty really works! My chair was over 2 years old

so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship ...

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Jason LimCalifornia

"Thank you for taking care of my Inada Chair.

Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me."

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Tom BrimerTX

"The warranty is real! I purchased a massage chair from the online store 3 years ago.

At the time, I had seen some chairs at Costco, and planned to buy one from Costco until I saw better selection on this website. I purchased an Ogawa Refresh chair sight unseen (except ...

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Julie CFairfield, CA

"This is not an actual review of a massage chair per se,

but more of a testament to Dr. Alan's commitment to customer service after the sale. I've had this chair since May 2015 and it has performed well. About one month ago, one of the back rollers came off ...

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Philip TylerNew Jersey

"I bought a Panasonic massage chair over 5 years ago.

I had a problem where it stopped working recently and it was also outside of the warranty. I contacted Massage chair relief to find out who I should contact to get it repaired, and to my surprise, Alan sent a ...

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Jason LimCalifornia

"Once I Tried The Sogno PLUS No Other Chair Was Good Enough!"

Dr. Weidner, I can not tell you how happy I am that I purchased my Inada Sogno chair from you. Your customer service is second to none. Also your personal attention went beyond what I would expect from an ...

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Bill PoleraNew Jersey

"I highly recommend you and your HT-1650. Thank You!!!

WOW! What a great chair. I bought the HT-1650 and could not be more impressed! I am a surgeon with occupational back issues and this chair is making a big difference in my back. The delivery and set up was flawless and ...

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Michael Phillips, M.D.Oconomowoc, WI

"I knew that I found the right place to purchase our new massage chair."

I was ready to order a massage chair from another online vendor but after reading your articles, I decided to check them out further through the Better Business Bureau. Needless to say, they had a few blemishes ...

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Lynn DettmanGreen Bay, WI

"I Checked Out Many Places Before I Ordered And You Were Both The Least Expensive And Had The Most Information!

Thank you so very much for making my purchase of the Human Touch Massage Chair so easy! From the beginning to end your contact and support was wonderful! The chair arrived ...

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Barb Vittetoe

"...No wonder you are AAA rating from BBB.org"

This chair is gift for my father and he loves his new chair. My buying process was easy and you have personally replied all my e-mails and qustions. You even gave me ideas regard to removing old chair. I have great experience with ...

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Mina ChangWashington

"It Has Truly Improved Our Quality of Life!"

Hi Dr. Weidner,Just wanted to let you know that we are definitely loving our new chair. I apologize for not writing sooner, but we also just started about five new daily therapies for our autistic son, so when we haven't been doing that, ...

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Dawn HardyMetairie, Louisianna

"We Thank You For The Fantastic Service!"

"Hello Dr. Weidner,I wanted to let you know that...we got the chair really fast and are very happy with it! We thank you for the fantastic service and great help on the phone. Thank you! Great service!"

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Astrid JanssenStroudsburg, Pennsylvania

"My husband...is telling all the guys he works with to come and get a chair from you!"

I just have to share one thing with you - I have been trying to get my husband to look at those chairs since Christmas. I wanted to get one for him for Christmas ...

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Bonnie HigginsSalt Lake City, Utah

"Your Company Is Providing First Rate Customer Service From The Initial Order...To The Delivery!"

"Dr. Weidner:I wanted to take a moment to compliment you on your customer service to date. I have been working as an executive assistant for almost 30 years and in recent years have found that customer service ...

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Donna Peart

"Hi Dr. Weidner, This is Lamonte Broadhead calling.

I just wanted to let you know that the purchase of the massage recliner you made available is one of the best investments in our health we have made in a long time.About a month before we read your newsletter with ...

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Monte Broadhead

"Thanks again for the great service. You have a customer and reference for life."

Dr. Weidner,Received my chair on Friday. It's AWESOME!!!! It did take some adjusting to get it just right but the more I used it and explored, the more comfortable I got with it.A few observations:
Jun RoxasIrvine, California

"Wow! What a chair! The HT-125 Human Touch massage chair that Dr. Weidner introduced me

to helped loosen my sore back after having it kinked up for several days. A great massage from head to toe."

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Jeanette Jepsen

"I was scared ordering a big purchase item through a website, but rest assured these guys...are trustworthy"

I bought a sanyo massage chair from this website through a price match and they had the BEST deal with extra bonus gifts and EXCELLENT customer service when i called them through the phone. ...

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Varinder SinghHicksville, NY

"Being involved with college athletics, I was constantly plagued with muscle spasms.

My calves and shoulder blades were especially tight, and would inhibit me from performing my best. In search of relief, I tried medication, therapy, and even surgery. Nothing seemed to give me complete relief. That was until I ...

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Jennifer Brantly

"It is a pleasure to buy from Massage Chair Relief"

I ordered this chair for my husband as a gift. It is pleasure to buy from www.massage-chair-relief.com and has very good communication. Highly Recommended.The chair was was a snap to set up. The controls are easy to use and the many ...

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Susan QiuTexas

Surprising...You Have Been Great To Deal With"

"Dear Dr. WeidnerThank you for offering the massage chair at an affordable price to your patients. It has been an important investment in our health. We knew the value of the chair because we had already tried one in a specialty store. It was ...

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Marilyn Broadhead

"We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair"

When we first came to the store in Salt Lake it was awesome. Stephanie was so nice and knowledgeable about all the chairs that were in the show room. She had us take off our ...

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David and Brook GonzalesSandy, Utah

...Your Price Matching, Which Was Incredibly Easy And Totally In Line With Your Claims, Helped Out.

Thanks for your great service getting us our chair. We purchased the Omega Ion chair and we LOVE it. My wife has chronic back and neck problems so her doctor recomended we purchase a massage ...

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Tim and Ginny ThompsonMadison, WI

I Really Appreciate The Before Delivery E-mails From You...

"Thanks Alan,I received the massage chair on Saturday within the shipping period you stated. The shipping company was excellent; the individual who delivered the chair to my home was not only professional, but very nice! I have already used and setup the ...

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Stan TolanGardena, California

*Here are the conditions of our Peace of Mind Lifetime Labor Warranty:

  • Non-transferrable, should you sell or give away your massage chair.
  • This warranty applies to chairs in residential settings and does not apply to chairs in commercial settings (please contact us about our commercial parts & labor warranty).
  • The Peace of Mind Lifetime Labor Warranty will kick in after the factory labor warranty (including any extended warranty) has expired.
  • The customer must contact Massage Chair Relief or the massage chair company itself to open a warranty ticket. An initial call or email between the customer and the massage chair company must occur in order to render an initial diagnosis of the chair problem. Parts are then shipped out (if necessary) and, once the parts are received by the customer, a technician will be dispatched to the customer's home to do the repair. 
  • If the parts are no longer available from the massage chair company, we do not supply or sell any parts.
  • Labor will be performed by a qualified technician, as long as there is a qualified technician available to your area.
  • The warranty only applies to purchases made from Massage Chair Relief® within the 50 US states.
  • If the chair is beyond repair, Massage Chair Relief® will not replace the chair or ship it to the massage chair company for further diagnostics. The labor coverage is for in-home service only. 
  • “Beyond repair” refers to chairs that cannot be repaired by a qualified technician based on the diagnosis of your chair’s problem. Other factors that may determine your chair’s “repair-ability” include the age of your chair, discontinued models/parts, severity of damage, and availability of parts from the massage chair company. 
  • For users who exceed the maximum recommended weight allowance for each chair, this warranty will not cover wear and tear on any weight bearing components. Electronic and other non-weight bearing components will be covered.
  • Labor coverage does not include any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); damage caused by pets, rodents, or any infestations; loss of use during the period the product is awaiting parts or repair; and products not purchased from Massage Chair Relief®. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
  • Labor coverage does not allow for any maintenance or preventative coverage. It applies only to repairs of the chair.
  • Upholstery repairs are not covered. 
  • Cost of parts, including the cost of shipping parts, is not included in this warranty.
  • Labor coverage includes 1.) replacing any part that you purchase from the massage chair company, 2.) diagnostics, if the massage chair company is unable to diagnose the problem over the phone, and 3.) up to 2 visits per incident to your home or business to diagnose/repair the problem.
  • Coverage is based on the national technician networks at the time of your claim. If they do not have a tech that services your area at the time of your claim, there will not be any coverage for your chair. Technician participation in a network can change over time. An area that had a tech at the time of your chair purchase may not have a tech at the time of your claim. We use multiple tech networks to minimize that risk.
  • Massage Chair Relief® will cover 100% of labor costs (up to 2 visits per incident) within a 25 mile radius of a network certified technician. Any residence beyond that radius will be charged $1.00/mile to and from your home. A zip code database will allow us to let you know at the time of your call if your zip code falls within a 25 mile radius or will require additional travel charges. There may not be a qualified technician in your area at all, in which case no one can be dispatched.
  • For customers local to our brick-and-mortar showrooms, Massage Chair Relief® will deploy its own technicians to perform the repair work.
  • Changes, amendments, and modifications to the Lifetime Labor Warranty are left to the sole discretion of Massage Chair Relief®.

Peace of Mind Lifetime Labor Warranty - Questions & Answers

A: FALSE, FALSE, and FALSE! We use four different national networks of techs and, between the four, there is usually at least one tech that can service your area. Having said that, we have only run into two areas in the country so far that do not have a tech nearby from any of our networks. We have over 98% of our customers covered!

A: It only covers the labor portion of your repair, which is usually the most costly portion of a repair bill. Parts prices can vary from model to model and company to company. Typically, we find that chairs made in the China have the least expensive parts, while the chairs made in Japan or America have higher priced parts.

A: It is quite costly to us but we budget a certain portion of every sale for our Lifetime Labor Warranty coverage. There are still some chairs we sell that end up costing us more money than the profit we make. But that is the risk we run in keeping our customers happy and well taken care of.

A: That is a great question. The networks we use are the same networks that the massage chair companies use for their factory warranty work. Not every area has a tech that is well-versed in massage chair repair, even though most techs have worked on electronic equipment. The techs can use the owner’s manual or speak to the massage chair company when they have a question about the chair they are working on.

A: Here are 4 simple steps to follow when you have a problem with your chair…
  1. Call the massage chair company who imported or made your chair (we can get you their phone number if you don’t have it),
  2. Have their customer support diagnose your chair’s problem(s),
  3. Have whatever part(s) you need shipped to your residence,
  4. Call Massage Chair Relief to find out where the nearest tech is to you and, upon your approval, have that tech dispatched to make the repair in your home (under our Lifetime Labor Warranty, you are entitled to up to two visits per incident).