Massage Chair Order Information
Placing a USA Order
To place an order on our website, please use our secure on-line shopping cart and 1.) enter your credit card information, or 2.) use PayPal as your payment method of choice. If you would like to pay using Synchrony Bank's deferred/0% interest financing, download and fill out the application form from any product page on our website and send it to us. If you would like to place an order by phone, please call us toll free at 888-259-5380. If you are not living in the continental United States, you will need to call or e-mail us in order to have your chair order processed (the online shopping cart is not designed to handle International orders or those from Hawaii, Alaska, and Puerto Rico).
If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, from our contact us page.
Placing an International Order
Please visit us here to learn more about international orders: International Orders
Our goal is that your experience with us is second-to-none, from your initial visit to this website to long after you are relaxing in your massage chair at home or at work (yes…many folks buy these massage chairs for the office, too!). This is very important to us. Carrying the finest and most innovative product available on the market is important, but it will be your interaction with us that will leave a lasting impression. Therefore, our customer service is where we shine. We will be with you every step of the way. We’ll never “leave you hanging”. You will have peace of mind throughout the entire purchase process.
If you have any problems, and we mean any problems, with your massage chair when it arrives at your doorstep, call the customer service number of the manufacturer that your chair came from:
Inada/Panasonic/Positive Posture: 888-769-0555 (ext. 106)
Human Touch/Perfect Chair/iJoy: 800-355-2762
Johnson/Inner Balance/Synca: 877-217-2862
Ogawa: 877-977-0656 (opt. 2)
Each of these manufacturing companies are fantastic and will take care of your concerns immediately. If you have any trouble getting a hold of them, then by all means call us at 888-259-5380 and we’ll get involved in the process.
Methods of Payment
We accept Visa, MasterCard, American Express, Discover, and PayPal.
We can also accept money orders, cashier’s checks, wire transfers, and personal checks. We also provide Synchrony Bank deferred/0% interest financing (up to 48 months) as a method of payment. In the event you use a personal check or cashier’s check, please send to:
Massage Chair Relief®
2248 W. 5400 S.
Taylorsville, UT 84129
All orders by check or money order will be processed upon funds clearing.
Your chair should ship within 2-3 business days of placing your order and arrive at your home or office within 7-10 business days after that. Expect White Glove Delivery to take up to an additional week or two beyond that time frame.
All massage chairs are sent via ground freight within the United States. Shipping rates range from $300.00 - $800.00 per chair. One of the bonuses of ordering through this website is that you will receive FREE SHIPPING when you order any chair through this website (continental US only; Alaska/Hawaii/Puerto Rico and International orders not included). Standard freight shipping will drop the packaged chair off at your home. It is typically known as "curbside delivery" and is not delivered into your home. You will be responsible for the unpacking and assembly of your massage chair. However, you may be interested in our "White Glove Service ", which takes care of unpacking and assembling your massage chair, as well as getting rid of all the cardboard and other packing materials that come with the chair (if you think there might be a chance that you could return your chair, keep the packaging. You may have to ask the White Glove Delivery agent to leave the packaging behind. Our free returns don't apply to chairs not packed in their original packaging).
International and Hawaii/Alaska/Puerto Rico shipments are dealt with slightly different and will require an over-the-phone order. The shipping will be explained at that time. Duties and custom clearance issues and costs will be the responsibility of you, the buyer.
Pay No Sales Tax on any purchase from massage-chair-relief.com! (except Utah & California)
90 Day Money Back Guarantee * Free Returns * No Restocking Fees
Massage Chair Relief has a 90-Day, Unconditional, Money-Back Guarantee, from the date of purchase, for all new massage chairs purchased through massage-chair-relief.com or any of our showrooms. Massage Chair Relief will also pay for 100% of the return shipping/freight costs with ZERO restocking fees and ZERO back-billing for the original shipping costs for the full 90 calendar day return period! That’s right, Massage Chair Relief offers truly Free Returns!
The customer is responsible for the disassembling and packing up of the chair in the original packing material (and any associated costs) and having the chair back to our showroom within 90 calendar days of the date of purchase to quality for our free return offer. If the chair is prepared for shipping in other than the original packaging material, we will still pick it up and ship it but you will be responsible for 50% of the return shipping/freight costs.
The only potential deductions from your refund would be:
- Damages to the chair that are not covered by the warranty, and
- Synchrony Bank processing fees for financing longer than 6 months. Here are the processing fees charged to us by Synchrony Bank, which we will, in turn, deduct from your refund: 5.58% for 12 months financing, 10.60% for 18 months financing, 12.26% for 24 months financing, 14.88% for 36 months financing, 17.01% for 48 months financing.
If you are a continental US customer and want to EXCHANGE your chair for another model, you will be responsible for disassembling & packing up your chair in the original packing material (and any associated costs) and having the chair back to our showroom within 90 calendar days of the date of purchase, but we will take care of 100% of the return shipping/freight costs. Once you have decided on a replacement chair, we will either bill or credit you the difference between chair prices. Free shipping also applies to the new chair.
In review, here are the highlights of our amazing return/exchange policy:
- 90 DAY unconditional money back return policy
- FREE returns - we pay 100% of the return shipping costs
- NO back-billing for original shipping costs
- NO restocking fees (if returned within 90 days from date of purchase)
- Your refund will be in the form of a check
*CONDITIONS & FINE PRINT:
- You must contact us to initiate your return.
- Our free return policy applies to standard curbside delivery only (expedited return delivery is not covered at all).
- You have 90 calendar days, from the date of purchase, to have the chair back in our possession.
- If you do decide to return your chair within the 90 calendar day guarantee period, from the date of purchase, you will need to send it back to us in the original packing material to get the 100% free return shipping. If you do not, you will responsible for 50% of the return shipping/freight costs.
- You will be responsible for the disassembling and packaging up of the chair in the original packing material in preparation for the return shipment (and any associated costs). If you cannot or do not want to disassemble and pack up the chair yourself, we may be able to recommend a local tech or white glove agent that can hire do it for you. You could also contact & hire a local furniture moving company to see if they will do the work for you.
- We DO NOT offer refunds or exchanges on discontinued, close-out, refurbished, used, open box, or floor model massage chairs.
- We DO NOT offer free return shipping or exchanges for International orders or Hawaii/Alaska/Puerto Rico orders (continental USA orders ONLY).
- We DO NOT refund white glove delivery costs for which you paid at the time of purchase.
- We DO refund extended warranty purchases, however, commercial warranties purchased for your chair will NOT be refunded.
- Our 90-day money back guarantee is offered by Massage Chair Relief® only and not by any of the massage chair companies or manufacturers.
- Your refund will be in the form of a mailed check from Massage Chair Relief/AM6 Distributing Inc. in the amount of the purchase price minus any damage repair costs not covered by the chair warranty and/or minus financing processing fees charged to Massage Chair Relief® by Synchrony Bank at the time of purchase. The refund will NOT be to your credit card or to Synchrony Bank. The only exception to this is if your original payment was made with Paypal. In that case, the refund will be issued directly to your Paypal account and, if the processing fees are returned to us, no fees will be discounted from your return.
- If you are returning or exchanging your chair, the chair must be in our showroom within 90 calendar days from the date of purchase (unless the chair was on back-order, in which case the chair must be in our showroom within 90 calendar days of the shipping date). If it arrives after 90 calendar days and before 110 calendar days from the date of purchase, you will be charged a 25% restocking fee (25% of the original purchase price, not including any charged sales tax). If it arrives after 110 calendar days from the date of purchase, we will refuse delivery and it will be sent back to you.
- If your new chair has already shipped and is in transit to you and you decide, for any reason, to cancel your order before you receive it, we will still pay for 100% of the shipping costs (if you ordered white glove service and decide to cancel your order before receiving your chair, you will not be refunded the price of the white glove service paid at the time of the original transaction).
We hope that you enjoy your visit to massage-chair-relief.com!