The Panasonic MAJ7 includes 3D roller massage, foot rollers, unique regional stretching techniques, heated massage heads, trapezia roller massage, memory settings, advanced lower core massage, junetsu kneading massage, and 3 year parts & labor warranty!
The latest offering from Panasonic includes new features such as a 3-D massage mechanism (pressure sensitive intensity control), foot rollers, air massage technology, 3 all-new massage & unique stretching techniques, heated jade massage heads, Japanese design & engineering, a very elaborate scanning and feedback technology, and arguably the best neck and shoulder massage of any chair in the market! The Panasonic MAJ7 massage chair does better than most at serving not only as a therapeutic massage chair, but also a regular recliner when the massage features are not in use.
Limited Warranty Coverage (For USA Only)
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by the warrantor.
3 yrs. or 1 000 hours of use whichever comes first.
5 yrs. or 1 000 hours of use whichever comes first.
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there will be no charge for parts. The purchaser pays for all labor charges related to the removal and installation of the massage block or electronic components during the fourth and fifth year of the warranty.
This warranty only applies to products purchased and serviced in the United States. This warranty is extended only to the original purchaser of a new product which was not sold “as is”.
In-home or Carry-In Service:
To find a service center, or to answer any questions regarding this product, please visit https://www.panasonicmassage.com/support or call 303-572-5001.
This warranty includes an in-home determination of whether this product is eligible for repair under the one thousand (1 000) hours of use provision herein, provided that CS Group (CSG) was first contacted by telephone at 303-572-5001 and the number of hours could not, at the time of that call, be ascertained from the built-in timer by following the instructions of CSG (“In Home Determination”). However, if it is determined, from the In Home Determination, that the product is not eligible for warranty service for any reason, and if service is subsequently obtained, the cost of the In Home Determination is NOT included in this warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits and Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modifications, introduction of sand, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a PCEG Authorized Service Center, or damage that is attributable to acts of God.
The chair is designed for a maximum user weight of 264 lbs (120 kg). Exceeding the maximum weight may cause permanent damage to the massage mechanism and/or other components of the unit. Any such damage is deemed to be user abuse and is not covered under the Limited Warranty.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes damages for lost time; travel to and from the servicer, loss of or damage to media or images, data or other memory or recorded content. The items listed are not exclusive, but for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
Rick in Orange County, CA (verified owner) –
Our search for a massage chair began when my wife said she wanted one for Christmas. At the first showroom we visited, she found a Cozzia chair that gave her a great foot massage, but my broad shoulders barely fit into the chair. The next showroom had a chair I liked, but it was too big for her. We ended up trying 15 different chairs in 5 different showrooms over the next two weeks. I wanted to try the Luraco because it is “made in the USA”, which led us to the Massage Chair Relief store in Cerritos, CA. We told Domenic that we wanted a chair with a strong foot massage, and he recommended 4 chairs. I liked the Luraco, but my wife like the Health Mate better (but my big size 12 feet were too tight a squeeze in it’s enclosed foot box). Then we tried the Panasonic MAJ7, and we both liked it. My wife loves its strong foot massage, and I like that it can closely simulate the Ceragem treatments that I have been getting for years with its near full recline and heated back rollers. We also like the programmable memories, and the ivory color that matches our home decor. Lastly, two addional comments about the chair: 1) the M7 is one of the quietest chairs that we tested, and 2) our only minor complaint is that the chair shuts off after 18 minutes – we recommend that Panasonic add a time setting or linking for those who desire a longer, uninterrupted session. We decided to purchase from Massage Chair Relief because they had the best selection of chairs in the area, and offered the best return policy, warranty service and customer support. Our chair was on back-order, and due to the covid pandemic and a shortage of truck drivers, the cargo ships were backed up in the Port of Long Beach. Once our chair finally got to the warehouse, Domenic made a heroic effort to have a backup crew provide the white-glove delivery and setup. We both enjoy our chair with its amazing stretches and massages, and a day seldom goes by when we don’t use it. We heartily recommend Massage Chair Relief, and that you try out a chair before you buy it.
Jim –
Great Product. Really happy with our purchase. I took my mom to look at all the chairs available at Massage Chair Relief. They have the best selection in SoCal. She spent hours testing all the chairs to really figure out what she wanted. This was a big purchase. The employee was very helpful and I highly recommend purchasing in the store if you can. They delivered and put together the chair for no extra charge and offered to move the chair in the future when we move, etc. I will only come to Massage Chair Relief to purchase in the future. Where else can you try all the brands to see what is really right for me?