Health Mate makes a huge splash in the massage chair industry with it’s HM-5200 3D L-track model. This company has been providing massage chairs for years in Korea, but now are bringing it’s Health Mate line to the US. Considered “made in Korea”, this chair comes with a 50″ L-track, 54 airbags, foot AND calf rollers, 2-stage zero gravity, forearm/calf/lumbar heat including heated rollers, along with the expertise of Korean engineers and techs in the assembly and quality control testing of their chairs. A great chair!
Three Year Limited Warranty
Orest America, Inc. warrants to the original consumer/purchaser that this product shall be free from any defect in materials and workmanship for a period of three (3) years from date of purchase. This warranty is non-transferable.
This Warranty Covers:
All parts within the first 3 years of purchase.
All labor within the first 1 year of purchase.
Orest America, Inc. will repair or replace only those parts determined to be defective by the factory.
This Warranty Does Not Cover:
Damage or malfunction resulting from accident, negligence, misuse or unauthorized repair or alteration, including, but not limited to stains, water damage, mold, chemical solvents, cuts, burns.
Normal wear and tear, including Velcro or zipper malfunction.
Tears in any fabric covering caused by abuse.
Exposure to environmental conditions, such as extremes in temperature; an act of God; unauthorized service, repair, or parts.
Any shipping or transportation costs.
Damage incurred caused by failure to follow safety precautions, as outlined in the user guide.
From consumer time of purchase, Orest America, Inc. will not be liable for any items damaged and/or lost while in transit to the specified address.
Any and all lost or damaged claims must be addressed and resolved with the assigned carrier.
How to Obtain Service:
Warranty claims may be made by contacting Customer Service, either in writing or by phone, for service or a Return Authorization number at Orest America, Inc., 1329 Gateway Drive, Gallatin, TN 37066; Phone: 615-206-0077.
Proof of purchase must be provided.
If return is authorized, consumer must properly package product to ensure safe delivery to the repair facility.
All shipping costs to be paid by consumer. No COD shipments will be accepted.
Orest America, Inc. assumes no liability for accidental or consequential damages. Some states do not allow the exclusion or limitation of accidental or consequential damages and therefore this limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.