BodyFriend Phantom Rovo

WARRANTY
FIVE-YEAR LIMITED WARRANTY TERMS AND CONDITIONS for FULL BODY MASSAGE CHAIRS

– All parts, labor, and framework of the chair
– Labor and parts covered for the first three years at no cost to Purchaser
– Structural Framework covered at no cost to Purchaser for all five years
– Defects in materials and workmanship

All goods sold hereunder, except accompanying accessories, documentations, or enhancements, are warranted to be free from defects in material and
workmanship at the time of delivery to Purchaser and covered for the above, for a period of five (􏚶) years from the date of delivery. Defective material
may be returned to BODYFRIEND after inspection by an agent of BODYFRIEND and upon receipt from BODYFRIEND of shipping instructions specific to
the defective goods authorized by BODYFRIEND to be returned. Goods returned in accordance with the foregoing procedure will be replaced or
repaired, at the option of BODYFRIEND, and returned to Purchaser without charge.
This warranty is subject to the following LIMITATIONS AND EXCLUSIONS:

LIMITATIONS:
– This express warranty applies to massage chairs ONLY, and not to accompanying accessories,documentation or enhancements;
– This warranty is non-transferable;
– This warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico and any US territories.
– BODYFRIEND’s responsibility and Purchaser’s exclusive remedy under this warranty is limited to the repair or replacement of defects in material and
workmanship, as set forth above. BODYFRIEND is not responsible for any consequential damages resulting from the breach of this or any other express
or implied warranty with respect to the goods;
– This express warranty is the only warranty applicable to this transaction. It excludes all other express oral or written warranties and all warranties
implied by law with respect to the goods, including any warranties of merchantability or fitness for a particular purpose;
– This warranty does not extend to any of BODYFRIEND’s products which have been subject to misuse, accident or improper installation or storage,
maintenance or application, nor does it extend to products which have been repaired or altered outside of BODYFRIEND or its authorized agents, nor
does this warranty extend to any labor charges for removal and/or replacement of the nonconforming or defective product or part thereof;
– Every claim under this warranty or related to this purchase order shall be deemed waived by Purchaser unless made in writing within five (5) years of
the receipt of the goods to which such claim relates; AND
– This warranty is void in the event that repairs are made by anyone other than BODYFRIEND without prior authorization from BODYFRIEND.
The terms of this warranty shall be governed by the laws of the state of California.

EXCLUSIONS:
This express warranty is void without this warranty card and requested information (date of purchase, installation, RMA, and etc.).
This express warranty does not cover damages resulting from improper installation or use, neglect, dropped product, unreasonable maintenance,
failure to follow instructions, unauthorized repairs, alterations, modifications of original condition, and cosmetic alternations. Furthermore, warranty
does not cover damage resulting from improper use of electrical/power supply; loss of power; electrical disturbances, power surges.
Also, damage or cracked screen because of personal misuse, excessive force, transportation damage, theft, abuse, misuse, vandalism, or natural
disasters (fires, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or any exposure to weather conditions) are not covered under stated
warranty. BODYFRIEND does not honor warranty for products purchased by or through unauthorized dealers, product used commercially or for
commercial purposes, and time lost by owner during the time the product is being replaced, at a repair facility, and etc. Natural occurrences such as,
but not limited to softening/hardening of foams and composites, fading, wear, pilling of fabrics, natural markings, grain and dye variations in leather,
and failure of attach points does not validate issue of warranty, as well as items intended to be periodically replaced by Purchaser during the normal
lifetime of a product including, but not limited to batteries, light bulbs, and etc.Seat cover replacement and other accessories such as a remote controller are not covered under the warranty.

LABOR:
Only for the first three years of the warranty period (“Labor Service Period”), BODYFRIEND will provide labor services for the repair or replacement

of defective parts at no cost to Purchaser. However, Purchaser is responsible for all shipping, duties, and brokerage fees.
Upon expiration of the Labor Service Period, Purchaser shall pay for any labor service charges. Labor services are limited to the replacement
of the defective product or parts with similar product of equal or less value. If replacement is not accepted by Purchaser, BODYFRIEND or
its labor service provider is no longer responsible for further service under this labor warranty. If and only when deemed necessary at its sole discretion,
BODYFRIEND will send a service provider at no cost. Field service is only available within the continental US and under the Labor Service Period.
If no problem is found upon diagnosis, Purchaser may be charged with standard rate for unnecessary service calls.

THREE-YEAR LIMITED WARRANTY TERMS AND CONDITIONS for HIGHKEY MASSAGE CHAIR & AGERA AIR

COVERED:
-All parts, labor, and framework of the chair
-Labor covered for only the first year at no cost to Purchaser
-Parts covered for two years at no cost to Purchaser
-Structural Framework covered at no cost to Purchaser for all three years
-Defects in materials and workmanship
All goods sold hereunder, except accompanying accessories; documentations, or enhancements, are warranted to be free from defects in material and workmanship at the time of delivery to Purchaser and covered for the above, for a period of three years from the date of delivery. Defective material may be returned to BODYFRIEND after inspection by an agent of BODYFRIEND and upon receipt from BODYFRIEND of shipping instructions specific to the defective goods authorized by BODYFRIEND to be returned. Goods returned in accordance with the foregoing procedure will be replaced or repaired, at the option of BODYFRIEND, and returned to Purchaser without charge.
This warranty is subject to the following LIMITATIONS AND EXCLUSIONS:

LIMITATIONS:
-This express warranty applies to massage chairs ONLY, and not to accompanying accessories, documentation or enhancements;
-This warranty is non-transferable;
-This warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico and any US territories.

-BODYFRIEND’s responsibility and Purchaser’s exclusive remedy under this warranty is limited to the repair or replacement of defects in material and workmanship, as set forth above. BODYFRIEND is not responsible for any consequential damages resulting from the breach of this or any other express or implied warranty with respect to the goods;

-This express warranty is the only warranty applicable to this transaction. It excludes all other express oral or written warranties and all warranties implied by law with respect to the goods, including any warranties of merchantability or fitness for a particular purpose;
-This warranty does not extend to any of BODYFRIEND’s products which have been subject to misuse, accident or improper installation or storage, maintenance or application, nor does it extend to products which have been repaired or altered outside of BODYFRIEND or its authorized agents, nor does this warranty extend to any labor charges for removal and/or replacement of the nonconforming or defective product or part thereof;
Every claim under this warranty or related to this purchase order shall be deemed waived by Purchaser unless made in writing within three (3) years of the receipt of the goods to which such claim relates; AND
-This warranty is void in the event that repairs are made by anyone other than BODYFRIEND without prior authorization from BODYFRIEND.
The terms of this warranty shall be governed by the laws of the state of California.

EXCLUSIONS:
This express warranty is void without this warranty card and requested information (date of purchase, installation, RMA, and etc.).
This express warranty does not cover damages resulting from improper installation or use, neglect, dropped product, unreasonable maintenance, failure to follow instructions, unauthorized repairs, alterations, modifications of original condition, and cosmetic alternations. Furthermore, warranty does not cover damage resulting from improper use of electric 3V power supply; loss of power; electrical disturbances, power surges. Also, damage or cracked screen because of personal misuse, excessive force, transportation damage, theft, abuse, misuse, vandalism, or natural disasters (fires, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or any exposure to weather conditions) are not covered under stated warranty. BODYFRIEND does not honor warranty for products purchased by or through unauthorized dealers, product used commercially or for commercial purposes, and time lost by owner during the time the product is being replaced, at a repair facility, and etc. Natural occurrences such as, but not limited to softening/hardening of foams and composites, fading, wear, pilling of fabrics, natural markings, grain and dye variations in leather, and failure of attach points does not validate issue of warranty, as well as items intended to be periodically replaced by Purchaser during the normal lifetime of a product including, but not limited to batteries, light bulbs, and etc.
Seat cover replacement and other accessories such as a remote controller are not covered under the warranty.

LABOR:
Only for the first year of the warranty period (“Labor Service Period”), BODYFRIEND will provide labor services for the repair or replacement of defective parts at no cost to Purchaser. However, Purchaser is responsible for all shipping. duties, and brokerage fees.
Upon expiration of the Labor Service Period, Purchaser shall pay for any labor service charges. Labor services are limited to the replacement of the defective product or parts with similar product of equal or less value. If replacement is not accepted by Purchaser, BODYFRIEND or its labor service provider is no longer responsible for further service under this labor warranty. If and only when deemed necessary at its sole discretion, BODYFRIEND will send a service provider at no cost Field service is only available within the continental US and under the Labor Service Period.
If no problem is found upon diagnosis, Purchaser may be charged with standard rate for unnecessary service calls.

ONE-YEAR LIMITED WARRANTY TERMS AND CONDITIONS for HUGCHAIR MASSAGE CHAIR

1. This product has passed rigorous quality control tests and high fabric standards.
2. This product is for residential use ONLY, within the confines of the home.
3. Even within the warranty period, if any of the following occurs,
BODYFRIEND is not liable or is legally obliged to uphold the issued warranty:
– Malfunction caused by incorrect use of product
– Malfunction caused by natural disaster such as fire, flood, and etc,
– Malfunction caused by repairs or handling conducted by non-
Bodyfriend technicians or employees
– Malfunction due to mishandling, applying excessive pressure, and etc, and
– Any form of malfunction caused by user negligence.
4. In the event that the product malfunctions, please contact Bodyfriend Customer Support.
5. Warranty cannot be re-issued and is non-transferable. Warranty cannot be claimed if receipt and warranty information is not provided.
6. Warranty is valid for only one (1) year starting on the day of purchase.

· Warranty is void if product is used in a non-household setting.
· BODYFRIEND will only uphold warranty if it is a product defect and not one caused by user’s misuse or negligence.
· Warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico, and any US territories.

BODYFRIEND
855-200-3524
service@bodyfriend.com