Massage Chair Order Information
Placing a USA Order
To place an order on our website, please use our secure on-line shopping cart and 1.) enter your credit card information, or 2.) use PayPal as your payment method of choice. If you would like to pay using Synchrony Bank's deferred/0% interest financing, download and fill out the application form from any product page on our website and send it to us. If you would like to place an order by phone, please call us toll free at 888-259-5380. If you are not living in the continental United States, you will need to call or e-mail us in order to have your chair order processed (the online shopping cart is not designed to handle International orders or those from Hawaii, Alaska, and Puerto Rico).
If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, from our contact us page.
Placing an International Order
Please visit us here to learn more about international orders: International Orders
Our goal is that your experience with us is second-to-none, from your initial visit to this website to long after you are relaxing in your massage chair at home or at work (yes…many folks buy these massage chairs for the office, too!). This is very important to us. Carrying the finest and most innovative product available on the market is important, but it will be your interaction with us that will leave a lasting impression. Therefore, our customer service is where we shine. We will be with you every step of the way. We’ll never “leave you hanging”. You will have peace of mind throughout the entire purchase process.
If you have any problems, and we mean any problems, with your massage chair when it arrives at your doorstep, call the customer service number of the manufacturer that your chair came from:
OHCO/Panasonic/Positive Posture: 888-769-0555 (ext. 106)
Human Touch/Perfect Chair/iJoy: 800-355-2762
Johnson/Inner Balance/Synca: 877-217-2862
Luraco: 800-483-9930Health Mate: 714-739-6681
Each of these manufacturing companies are fantastic and will take care of your concerns immediately. If you have any trouble getting a hold of them, then by all means call us at 888-259-5380 and we’ll get involved in the process.
Methods of Payment
We accept Visa, MasterCard, American Express, Discover, and PayPal.
We can also accept money orders, cashier’s checks, wire transfers, and personal checks. We also provide Synchrony Bank deferred/0% interest financing (up to 48 months) as a method of payment. In the event you use a personal check or cashier’s check, please send to:
Massage Chair Relief®
2248 W. 5400 S.
Taylorsville, UT 84129
All orders by check or money order will be processed upon funds clearing.
Your chair should ship within 2-3 business days of placing your order and arrive at your home or office within 7-10 business days after that. Expect White Glove Delivery to take up to an additional week or two beyond that time frame.
All massage chairs are sent via ground freight within the United States. Shipping rates range from $300.00 - $800.00 per chair. One of the bonuses of ordering through this website is that you will receive FREE SHIPPING when you order any chair through this website (continental US only; Alaska/Hawaii/Puerto Rico and International orders not included). Standard freight shipping will drop the packaged chair off at your home. It is typically known as "curbside delivery" and is not delivered into your home. You will be responsible for the unpacking and assembly of your massage chair. However, you may be interested in our "White Glove Service ", which takes care of unpacking and assembling your massage chair, as well as getting rid of all the cardboard and other packing materials that come with the chair (if you think there might be a chance that you could return your chair, keep the packaging. You may have to ask the White Glove Delivery agent to leave the packaging behind. Our free returns don't apply to chairs not packed in their original packaging).
International and Hawaii/Alaska/Puerto Rico shipments are dealt with slightly different and will require an over-the-phone order. The shipping will be explained at that time. Duties and custom clearance issues and costs will be the responsibility of you, the buyer.
Pay No Sales Tax on any purchase from massage-chair-relief.com! (except Utah & California)
90 Day Money Back Guarantee * Free Returns * No Restocking Fees
Massage Chair Relief has a 90-Day, Unconditional, Money-Back Guarantee for all new massage chairs purchased from Massage Chair Relief. Massage Chair Relief will also pay for 100% of the return shipping/freight costs with ZERO restocking fees and ZERO back-billing for the original shipping costs for the full 90 calendar day return period! That’s right, Massage Chair Relief offers truly Free Returns!
Our 90 day return policy begins on the date that your new chair ships out from the US warehouse of the massage chair supplier (not the delivery date!)
You are responsible for disassembling and packing up your chair in the original packing material (and any incurred costs) and having the chair back to our showroom within 90 calendar days of the original shipping date of your chair to qualify for our free return offer (not the delivery date!). If your chair is prepared for shipping in other than the original packaging material, we will still pick it up and ship it but you will be responsible for 50% of the return shipping/freight costs.
The only potential deduction from your refund would be damages to the chair that are not covered by the warranty and original white glove delivery purchases.
If you are a continental US customer and want to EXCHANGE your chair for another model, you will be responsible for disassembling & packing up your chair in the original packing material (and any incurred costs) and having the chair back to our showroom within 90 calendar days of the shipping date (not delivery date!), but we will take care of 100% of the return shipping/freight costs. Once you have decided on a replacement chair, we will either bill or credit you the difference between chair prices. Free shipping also applies to the new chair.
In review, here are the highlights of our amazing return/exchange policy:
- 90 DAY unconditional money back return policy
- FREE returns - we pay 100% of the return shipping costs
- NO back-billing for original shipping costs
- NO restocking fees (if returned within 90 days from shipping date)
- Refund 100% of original chair purchase price
*CONDITIONS & FINE PRINT:
- You must send an email to firstname.lastname@example.org to initiate your return or exchange. Once approved, you will receive an email from Massage Chair Relief with specific return instructions.
- You have 90 calendar days, from the shipping date (not the delivery date!), to have your chair back in our possession.
- If you do decide to return your chair within the 90 calendar day guarantee period, you will need to send it back to us in the original packing material to get the 100% free return shipping. If you do not, you will be responsible for 50% of the return shipping/freight costs.
- You will be responsible for disassembling and packaging up of your chair in the original packing material as well as having it outside of your home on the scheduled pick up date. If you cannot or do not want to disassemble and pack up the chair yourself, we may be able to recommend a local tech or white glove agent in your area who you or we can hire to do it for you. Your cost for that service can range from $350 - $500, depending on the company. You could also contact & hire a local furniture moving company to see if they will do the work for you. They are typically less expensive.
- Our free return policy applies to standard return delivery only (expedited return delivery is not covered at all).
- We DO NOT offer refunds or exchanges on discontinued, close-out, refurbished, used, open box, or floor model massage chairs.
- We DO NOT offer free return shipping or exchanges for International orders or Hawaii/Alaska/Puerto Rico orders (continental USA orders ONLY).
- We DO NOT refund white glove delivery costs for which you paid at the time of purchase.
- We DO refund extended warranty purchases, however, commercial warranties purchased for your chair will NOT be refunded.
- Our 90-day money back guarantee is offered by Massage Chair Relief® only and not by any of the massage chair companies or manufacturers.
- If you paid for your chair with your credit/debit card, your refund will be credited back to your card account. If you paid with check, wire, or cash, your refund will be in the form of a check. If you paid for your chair with a PayPal account, the refund will be issued directly to that same account. If you paid for your chair using Synchrony Bank financing, your refund will be credited to your Synchrony Bank account or sent to you by check. All of these refund methods can take up to 5-7 business days to post to your accounts. If your refund total is less than $5000, and if you so choose, we can send your money from our bank to yours using Zelle, so that you have access to your funds the same day (in most cases).
- Your refund will be the original receipt amount (including sales tax, if applicable) less any damage repair costs not covered by the chair warranty and less white glove delivery service you may have bought at the time of purchase ($199.99).
- If you are returning or exchanging your chair, the chair must be in our showroom within 90 calendar days of the shipping date (not the delivery date!). If it arrives after 90 calendar days and before 110 calendar days of the shipping date, you will be charged a 25% restocking fee (25% of the original chair purchase price only). If it arrives after 110 calendar days from the shipping date, we will refuse delivery and it will be sent back to you.
- If your chair is being returned to the massage chair supplier, the refund will be issued once the chair has been received and inspected by the supplier.
- Please also include all accessories, cords, manuals, forms, pages, etc. that came with the chair when it was delivered to you.
- If you decide to ship the chair back to us yourself, be aware that it will be at your own expense.
We hope that you enjoy your visit to massage-chair-relief.com!