Limited Three-Year Service Warranty & Support
The following limited warranties are given to the original purchaser by Tru Massage Chair. For information related to your product, contact customer service at (404) 334-3700 or email us at email@example.com. Warranty coverage begins on the date the consumer purchases the products. Warranties are only valid within the United States provided the product has been operated according to the enclosed instruction. Please note that limited warranties are non-transferable unless authorized by Tru Massage Chair.
All parts, labor, and framework of the chair will be covered by Tru Massage Chair from the date of purchase. In other words, this warranty includes parts costs and labor for the first year at no cost to the customer. The remote control is covered for one year only.
*Our ION model massage chair, foot massager, Rumba exerciser, shoulder, portable massager, and pillow type massager is covered full one year only parts and labor.
Year 2 – 3
After reaching one year warranty, only parts are covered for two years. This warranty does not cover any loss or damage resulting from Improper installation, unauthorized repairs, alterations or modifications of the original condition, improper use of electrical power supply, loss of power, power surges, failure to follow operating instructions, transportation damage, abuse, misuse or environmental conditions, loss of use during repairs, products purchased from unauthorized dealers, normal wear and tear including velcro/zipper malfunction, or tears in any fabric whether intentionally or due to accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or soiled.
This warranty does not include any shipping expenses incurred.
All returns for issues other than the aforementioned are subject to a 20% restocking fee. Goods are required to be packaged in original packaging and materials, and the user is responsible for the cost of the freight shipping the parcel back to us.
All warranty service requires approval and authorization by Tru Massage Chair.
You can contact Tru Massage Chair between the hours of 9 AM and 7 PM EST. Monday through Friday at (404) 334-3700 or via email at firstname.lastname@example.org.
Products require a Return Authorization number (RA) for any returns; Products received without a valid RA number will be refused. Tru Massage chair will not issue RA numbers on freight damage for shipments to consumers, except for delivered and setup direct from Tru Massage Chair.