In order to obtain warranty service, the product must be delivered and picked up from an Authorized Sanyo Factory Service Center at the user’s expense, unless specifically stated otherwise in this warranty.
If you need assistance with product operation, authorized service center referral, service assistance, problem resolution, or parts and accessories availability; you may contact us by:
A.Visiting www.sanyoservice.com on a 24 hr / 7 days a week basis orB.Calling customer support center at 1-800-421-5013 -Weekdays 7:30 am - 5:00 pm Pacific Time
THIS WARRANTY IS VALID ONLY ON SANYO PRODUCTS PURCHASED AND USED IN THE UNITED STATES OF AMERICA. THIS WARRANTY APPLIES ONLY TO THE ORIGINAL RETAIL USER AND DOES NOT APPLY TO PRODUCT USED FOR ANY INDUSTRIAL, PROFESSIONAL OR COMMERICAL PURPOSE. THE ORIGINAL DATED BILL OF SALE OR SALES SLIP MUST BE SUBMITTED TO THE AUTHORIZED SANYO SERVICE CENTER AT THE TIME WARRENTY SERVICE IS REQUESTED. Subject to the OBLIGATIONS above and EXCLUSIONS below, SANYO FISHER COMPANY (SFC) warrants this SANYO products against defects in materials and workmanship for the periods of LABOR and PARTS specified below. SFC will repair or replace (at its option) the product and any of its parts which fail to conform to this warranty.
The warranty period commences on the date the product was first purchased at retail:
PARTS / LABOR - 1 YEAR
*ROLLER MECHANISM -3 YEARS
**IN-HOME -1 YEAR
* Roller Mechanism consists of the mechanical parts directly behind the back rest of the massage chair,excluding belts.
**In –home service is defined as product services in the consumer home or offsite if further repairs are required.
This warranty does not cover (A) the adjustment of customer-operatedcontrols as explained in the appropriate models instruction manual, or (B) the repair of any product whose serial number has been altered, defaced or removed.
This warranty shall not apply to the following items: non-electrical / mechanical attachments; accessories; damage to head cover, back pad, arm covers, seat covers, foot rest cover when not caused by defects in workmanship.
This warranty shall not apply to setup, installation, removal of the product for repair or reinstallation of the product after repair. This warranty does not apply to repairs or replacements necessitated by any cause beyond the control of SFC including, but not limited to, any malfunction, defect or failure caused by or resulting from unauthorized service or parts, improper maintenance, operations contrary to furnished instructions, shipping or transit accidents, modifications or repair by the user, abuse, misuse, neglect, accident, incorrect power line voltage, fire, flood or other Acts of God, or normal wear and tear. The fore going is in lieu of all other expressed warranties and SFC does not assume or authorize any party to assume to assume for it any other obligation or liability.
THE DURATION OF ANY WARRANTIES WHICH MAY BE IMPLIED BY LAW (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS) IS LIMITED TO THE TERM OF THIS WARRANTY. IN NO EVENT SHALL SFC BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTAL DAMAGES ARISING FROM OWNERSHIP OR USE OF THIS PRODUCT, OR FOR ANY DELAY IN THE PREFORMANCE OF ITS OBLIGATIONS UNDER THIS WARRANTY DUE TO CAUSES BEYOND ITS CONTROL. SOME STATES DO NOT ALLOW LIMITATIONS OF CONSEQUENTAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
Please register your massage chair at www.sanyomassagechairs.com.