Panasonic has taken the very popular MA70 massage chair and added some features that make the Panasonic MA73 massage chair even better. This model has heated rollers in the back AND soles of the feet, palm kneading, neck stretch, and extended leg rest.The latest offering from Panasonic includes new features such as a 3-D massage mechanism, air massage technology, 3 all-new massage & stretching techniques, heated jade massage heads, and a reversible ottoman! The Panasonic MA73 massage chair does better than most at serving not only as a therapeutic massage chair, but also a regular recliner when the massage features are not in use.
Limited Warranty Coverage (For USA Only)
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by the warrantor.
3 yrs. or 1 000 hours of use whichever comes first.
5 yrs. or 1 000 hours of use whichever comes first.
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there will be no charge for parts. The purchaser pays for all labor charges related to the removal and installation of the massage block or electronic components during the fourth and fifth year of the warranty.
This warranty only applies to products purchased and serviced in the United States. This warranty is extended only to the original purchaser of a new product which was not sold “as is”.
In-home or Carry-In Service:
To find a service center, or to answer any questions regarding this product, please visit https://www.panasonicmassage.com/support or call 303-572-5001.
This warranty includes an in-home determination of whether this product is eligible for repair under the one thousand (1 000) hours of use provision herein, provided that CS Group (CSG) was first contacted by telephone at 303-572-5001 and the number of hours could not, at the time of that call, be ascertained from the built-in timer by following the instructions of CSG (“In Home Determination”). However, if it is determined, from the In Home Determination, that the product is not eligible for warranty service for any reason, and if service is subsequently obtained, the cost of the In Home Determination is NOT included in this warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits and Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modifications, introduction of sand, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a PCEG Authorized Service Center, or damage that is attributable to acts of God.
The chair is designed for a maximum user weight of 264 lbs (120 kg). Exceeding the maximum weight may cause permanent damage to the massage mechanism and/or other components of the unit. Any such damage is deemed to be user abuse and is not covered under the Limited Warranty.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes damages for lost time; travel to and from the servicer, loss of or damage to media or images, data or other memory or recorded content. The items listed are not exclusive, but for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
Jeff Loye (verified owner) –
I visited massage-chair-relief in mid January, I was looking for a chair that would help my neck and low back pain. My wife was concerned about the chair looking out of place in our living room, so we were looking for a chair that looked like a regular recliner. The panasonic ma73 fit the bill. Dr Weidner was great to work with, gave me a great price and got the chair to me very quick. I have only had it for a week but have already felt the difference in my back. Best purchase I have ever made. I would recommend massage-chair-relief to anyone.
Barry Greenfield (verified owner) –
I have to say spending over 7000.00 on the internet scared me to death.I live in Cleveland Ohio and was worried about logistics. I have to say my experience with Massage Chair Relief was outstanding. I first spoke to Michael who is the perfect gentleman. Then I talked with Dr. Alan himself. I first purchased the Luraco I7 Robitics and all was good. When I got home from work I jumped on it and knew it was not the chair for me. It’s a awesome chair but it was too strong for my back and I also wanted it to be a lounger for me and that did not work. If you follow Dr. Alan’s instructions and keep the box and all the paperwork they give you 90 days for return. We packed it up and put it in my garage and Dr. Alan had his people pick it up. I then had a long conversation with Michael and Alan and chose the new Panasonic MA73. What a chair, it’s perfect for me. I’m still learning the controls but it’s an awesome chair. In this day and age it’s hard to trust people and Michael and Dr. Alan are true to there word . I have both there cell numbers and feel that I have 2 new friends. If you are looking for a massage chair, this is the place. Kudos to both of you and thanks for the great service.
Bill Kondla (verified owner) –
Working with Dr. Alan Weidner of Massage Chair Relief gives you a secure feeling with his wealth of knowledge and sharing this in such a personal way. Between our telephone calls and his videos my decision was easy on the selection of the Panasonic MA-73 message chair. Yes, it is a sizable investment, but the choice has proven to be the right one. It feels like I have a personal masseuse in my home that is available anytime of the day. Because this chair automatically measures your body the 3-D rollers are perfectly positioned to relieve the tensions in your neck, shoulders and down your entire back. There are many automated programs to select from along with a magnitude of manual selections. The stretch program is one my favorites covering my body from head to toe and leaving me so refreshed I nearly have to pinch myself to make sure it is really me. I have tried each and every program liking them all. However, the intensity of the rollers on my back became too extreme. To resolve this issue I inserted a padded insert from a previous iJoy chair that was furnished for the same reason by that company. It was an easy fix and the result was perfect. What could be better than a massage chair that also doubles as a great looking recliner chair. I guess you could say I?m a very satisfied customer.
Aaron from Portland Oregon (verified owner) –
I visited the Massage Chair Relief Utah store and spent an afternoon trying numerous higher-end massage chairs. Dr. Alan Weidner was very kind, spending the entire afternoon with me. He helped me understand the features, and answered all my questions. I really appreciated his attention as I had traveled from Portland, Oregon, (about a two hour flight), just to try the many robotic massage devices in his showroom. He even took me to and from the airport, bought me lunch, and reduced the cost by $500 to cover my travel expenses.
I ended up purchasing the Panasonic MA73 Massage Chair. I liked how the chair felt to me, which was better than most, and second to none. The 3D massage heads felt wonderful on my back. And my feet, legs, arms, hands, and neck also felt great with this chair. I liked the way the chair looks, and that it is designed to function well as a recliner too. Most of all, I really liked the quality I perceived. From the ease of using good looking controls, to the feel of the materials, and the movement of the rollers, the chair really stood out as exceptional. And that is saying a lot considering the variety of chairs that Dr. Weidner has on display.
I’m looking forward to getting my new chair! 🙂