Ogawa has truly outdone themselves. They have introduced what could be the most intuitive and responsive L-track massage chair yet! The Ogawa Master Drive AI massage chair incorporates some never-before-seen features that will excite even the most difficult to impress user. Features include a Samsung Tablet with pre-installed app to operate the chair, 4D roller technology with Vario Motion depth adjustment, Alexa & Google Voice compatibility, mechanical foot rollers, memory function, SmartSense airbag pressure control, self diagnostics, built-in quick touch user controls, 3 user profile memory function, 26 auto programs, Chair Doctor Biometric Health Tracker, and much, much more. A very unique and special chair, the Ogawa Master Drive AI massage chair brings a whole new dimension to the massage chair world!
WARRANTY INFORMATION
Consumer Warranty Information
OGAWA products have the following warranty: OGAWA’s Master Drive AI massage chair, and massaging motion upholstery provide a one (3) year in-home service parts & labor warranty, and a five (5) year framework warranty. OGAWA’s Smart 3D massage chair, and massaging motion upholstery provide a one (3) year in-home service parts & labor warranty, and a five (5) year framework warranty. OGAWA’s Active and Refresh massage chairs, and massaging motion upholstery provide a one (1) year in-home service warranty, two (2) years parts coverage, and a five (5) year framework warranty. OGAWA foot massager provides a one (1) year in-home service, parts and labor warranty. OGAWA products will be either repaired by the consumer or by an in-home technician. OGAWA customer service will not issue Return Material Authorizations (RMAs) for products. OGAWA customers must call customer service at 844-438-6429 to Return their item.
Ogawa Warranty Information
Ogawa Master Drive AI Massage Chair Warranty
5 YEAR LIMITED WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for 3 years (three) year at no cost to the customer.
- This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.
Ogawa Smart 3D Massage Chair Warranty
5 YEAR LIMITED WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for 3 years (three) year at no cost to the customer.
- This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.
Ogawa Stretch 3D Massage Chair Warranty
5 YEAR LIMITED WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
- This warranty includes part costs covered for the 2nd (two) year at no cost to the customer.
- This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.
Ogawa Touch 3D Massage Chair Warranty
5 YEAR LIMITED WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
- This warranty includes part costs covered for the 2nd (two) year at no cost to the customer.
- This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.
Ogawa Active L Massage Chair Warranty
5 YEAR LIMITED WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
- This warranty includes part costs covered for the 2nd (two) year at no cost to the customer.
- This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.
Ogawa Evol Massage Chair Warranty
5 YEAR LIMITED WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
- This warranty includes part costs covered for the 2nd (two) year at no cost to the customer.
- This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.
Ogawa Refresh Plus Massage Chair Warranty
5 YEAR LIMITED WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
- This warranty includes part costs covered for the 2nd (two) year at no cost to the customer.
- This warranty includes structural framework coverage for all 5 (five) years at no additional cost to the customer.
Ogawa Foot Therapy Plus
1 YEAR LIMITED WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
Ogawa Extended Warranty
We offer a 3 or 5 Year Extended Limited Warranty on our Ogawa Massage Chairs. This warranty includes In-Home Service, Parts, & Labor for 3 (three) years on the Touch 3D, Active L, Evol, and Refresh Plus or 5 (five) years on the Master Drive AI and Smart 3D from the date of purchase. Please visit our Extended Warranty Page to view the full terms.
Cozzia Warranty Information
Cozzia Massage Chair Warranty
3 YEAR LIMITED WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 1st (one) year at no cost to the customer.
- This warranty includes part costs covered for the 2nd (two) year at no cost to the customer.
- This warranty includes structural framework coverage for all 3 (three) years at no additional cost to the customer.
Cozzia CZ-629 Massage Chair Warranty
3 YEAR FULL COVERAGE WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 3 (three) years at no cost to the customer.
Cozzia Qi Massage Chair Warranty
3 YEAR FULL COVERAGE WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 3 (three) years at no cost to the customer.
Fujimedics Warranty Information
Fujimedics Massage Chair Warranty
3 YEAR FULL COVERAGE WARRANTY
- This warranty includes In-Home Service, Parts, & Labor for the 3 (three) years at no cost to the customer.
Fujimedics Extended Warranty
2 YEAR EXTENDED WARRANTY
- The 2 Year Extended warranty extends the In-Home Service, Parts, & Labor for an additional 2 (two) years for a total of 5 years.
HoMedics Warranty Information
HoMedics HMC-100 Massage Chair
1 YEAR LIMITED WARRANTY
The HoMedics HMC-100 Massage Chair has a one year parts warranty. HoMedics customer service will not issue Return Material Authorizations (RMAs) for products. HoMedics products will be either repaired by the consumer or by an in-home technician. HoMedics will not issue Return Material Authorizations (RMAs) for buyer’s remorse.
The HoMedics HMC-100 has the option to add the Extended Warranty for $99. This Extended Warranty offers an additional year of Parts coverage for a total of 2 years.
HoMedics HMC-300 Massage Chair
2 YEAR LIMITED WARRANTY
The HoMedics’s HMC-300 has a one year in-home service warranty and a two years parts warranty. HoMedics customer service will not issue Return Material Authorizations (RMAs) for products. HoMedics products will be either repaired by the consumer or by an in-home technician. HoMedics will not issue Return Material Authorizations (RMAs) for buyer’s remorse.
The HoMedics HMC-300 has the option to add the Extended Warranty for $149.99. This Extended Warranty offers 2 additional years of in-home service and 1 additional year of Parts coverage for a total of 3 years full coverage.
HoMedics HMC-500 Massage Chair
2 YEAR LIMITED WARRANTY
The HoMedics’s HMC-500 has a one year in-home service warranty and a two years parts warranty. HoMedics customer service will not issue Return Material Authorizations (RMAs) for products. HoMedics products will be either repaired by the consumer or by an in-home technician. HoMedics will not issue Return Material Authorizations (RMAs) for buyer’s remorse.
The HoMedics HMC-500 has the option to add the Extended Warranty for $199.99. This Extended Warranty offers 2 additional years of in-home service and 1 additional year of Parts coverage for a total of 3 years full coverage.
HoMedics HMC-600 Massage Chair
2 YEAR LIMITED WARRANTY
The HoMedics’s HMC-600 has a one year in-home service warranty and a two years parts warranty. HoMedics customer service will not issue Return Material Authorizations (RMAs) for products. HoMedics products will be either repaired by the consumer or by an in-home technician. HoMedics will not issue Return Material Authorizations (RMAs) for buyer’s remorse.
The HoMedics HMC-600 has the option to add the Extended Warranty for $299.99. This Extended Warranty offers 2 additional years of in-home service and 1 additional year of Parts coverage for a total of 3 years full coverage.
Service and Technical Support
To ensure the highest level of quality and support services OGAWA has partnered with COZZIA to assist in all technical support and warranty issues. To receive OGAWA service customers may contact COZZIA’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues. You also can email at service@ogawaworldusa.com for any maintenance and service enquires.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the OGAWA service department regarding a repair.
An OGAWA customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support.
Non-warranty repair is provided on a “per incident” basis. OGAWA customer service will verify that the unit has failed and provide instructions for repairing a unit.
All applicable repairs, parts, shipping, handling, local tax, and a “per incident” fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Product Repair
Many OGAWA product repairs may be performed by the consumer in their own home with parts and instructions supplied by OGAWA such as remote control replacements which don’t require a technician.
Canadian consumers may contact COZZIA’s customer service department at 1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues.
Floor Models and Demonstration Units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a “per incident” charge.
Warranty Coverage Period – Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.
Field Service – COZZIA customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.
Parts – All parts deemed necessary for repairs will be shipped to the consumer at no charge by the COZZIA service department.
Framework – COZZIA customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer’s residence. Refer to Consumer Warranty as to which products include field service.
Consumer Warranty Limitations and Exclusions
Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.
The warranty only applies to OGAWA products and does not include any accessories or enhancements.
Field service requires pre-approval and must be performed by COZZIA’s authorized field service personnel. Field service is only available in the United States and in major metropolitan areas in Canada.
Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.
Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.
Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions), loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair.
Damage due to shipping and handling does not constitute a defect under this warranty.
Under no circumstance shall OGAWA, COZZIA, or its representatives be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.
Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use.
OGAWA’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at COZZIA’s option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, OGAWA reserves the right to make substitutions in lieu of repair or replacement.
All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation. Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
Brian –
I visited the store in Mesa three times, and was help by Shawn, he was great, very knowledgeable, helpful and patient. My first trip I tried many chairs for the first time and left there with a top 5, I felt quite energized from the massage experience. Shawn took copious notes so although when I returned for a second test drive Shawn was very helpful as he reminded me not only which chairs I liked which I did remember, but also why I liked each of them. I took several weeks off my Massage chair search and was considering a Hot tub instead when Shawn phoned me with a floor model they were selling at a discount, again Shawns notes paid off as it was one of the top three chairs I tried. Two days after that call I was paying Shawn another visit, Had a tough time deciding as there as a new chair there that was amazing, but just did not quite fit in my shoulders, I pondered how I could make it work, In the end I purchased the Ogawa MasterDriver AI, and amazingly it was delivered and setup the very next day. The Crew of two that installed were very professional in setting up the chair. Now the great part, The first day I used the chair for about 1 hour and slept through the night for the 1st time in well a very long time. I’ve had the chair for almost three weeks now my activity levels have significantly increased My golf had game suffered as I was trying to figure out my new body, but I’ve went from barely managing 1 round a week to three to four, I had lost about 15 yards distance per club this past year and last week, all of that had returned. The chair is wonderful, it is quite and effective.
Daniel Thomas (verified owner) –
After a couple of weeks of shopping for a chair I was finally satisfied with the Ogawa Master Drive AI. Shawn was amazing at showing me different chairs and making special appointments for me to try them out. I was given a price I just couldn’t refuse. Only had to wait a week after purchase for the chair to be delivered and put together where I wanted it with the white glove service. After the delivery was complete I did notice there was a chip and scrape on my front door sill/panel. Shawn once finding out about it called me and setup a handyman to come to fix it. I was seriously shocked that this would be done. The handy man came a few days later when we were not home and it was fixed. I couldn’t find the spot that was damaged after he was done. I am absolutely satisfied by the level of professionalism from massage chair relief!
Now on to the chair. I have had it almost a month and it has definitely helped me from my aches and pains from riding my Peloton every day. The post workout program is my favorite as well as the stretch program. My girlfriend loves it as well. It is super user friendly and the voice activation works as advertised. I usually just tell Alexa to do what program I want instead of using the pad that is provided with the chair. This is a top notch company that I’m so glad I went with compared to the other stores. Thank you for everything!
Brad Beaudry (verified owner) –
The chair is great in function so far. Sometimes the tablet doesnt always operate the best. We have some questions about where our shoulders should be. And werent overly impressed with the white glove service. Worried their might be some loose pieces inside the chair from when the paneling was put back on. Also missed quite a few steps and were here awhile. I still tipped them, and wish for them the best. Im sure they will get better at installing these newer ones now. However, I do believe I would have done the job better myself, and wish I didnt pay $200 for it. Anyways, the chair thus far is still great. And my criticism is not meant to reflect upon the two guys that did the job. I just hope that the rattling I heard when they put some of the paneling on wasnt broken parts of my chair. And I wish it went smoother. My wife had her first nights sleep in a good while after on the chair. If it keeps working this well, we intend to keep it for a good long time. We also appreciate all the customer service we have received from Massage Chair Relief thus far. Great company over all, and thank you all so much for what you do.
MIchael Ziegenhagen (verified owner) –
To all my fellow aging Boomer’s do I ever have a story to share with you. Within the last several months I finally acquiesced and made the purchase of a quality massage chair that I have been avoiding buying for a couple of years now. Like so many of us the aches and pains started mounting in numbers as I have aged. The stream of doctors with every cure-all and treatment known to man was consuming far to much of my once peaceful life style. I had always figured a massage chair would at least make me feel better and relieve the stiffness from arthritis taking over my body. The previous years of hardy activity and exercise had dwindled markedly as time moved on into my seventies. With considerable research, endless weeks of UPS and Downs investigating the ever growing massage chair industry, I was confident I had identified a few quality engineered massage chairs that I felt comfortable enough with in making a purchase. The one big issue remained however, where do I purchase it from and how much do I have to really pay ? In talking to so many companies , their salesmen and so declared expert managers, I was lost in the sea of inaccuracy and down right deception from them trying to gain my business. I became so suspicious of the massage chair industry I was close to ending what I started out to do in the first place, buying that quality massage chair. The transaction part of this purchase is crucial, the cost of a quality chair is way far below the purchase of a new car, but also far above the typical price of a quality recliner chair. The prices I was quoted were all over the place, often several hundred dollars difference on the exact same models. Unsure and frustrated, I decided to let the frenzy of the black Friday deals and year end extravaganzas evolve into another time and place. Then one day while surfing “You Tube” on the Internet, I found Dr. Weidner and this incredible company he has developed. So enough of the my overture, obviously if you are reading this endorsement you have found Dr. Weidner as well. From this point forward, you won’t need my input to further your pursuit of information about massage chairs. Look into this unimaginable offering of video and mounds of vital data, all there to help anyone interested in massage chairs gain the knowledge and confidence needed to purchase this wonderful life improving invention. With over 50 years experience in retail sales management, with the last twenty years in my own executive placement company I have never seen anything like it, total dedication designed to help the buyer navigate the confusing and complex massage chair industry. See for yourself and I am sure you will agree ” You just can’t make this stuff up ” Call his personal telephone number and he will be honored in helping you personally with any concerns you may have, as he has done for me. Good Luck Dr. Weidner, And Thank You Once Again, You Are Indeed The Real Deal !!! Michael Ziegenhagen CPC