INTRODUCTION
Luraco Technologies is dedicated to offering our valued customers the best massage-chair buying experience available. As part of this commitment, the company works very hard to provide customers with the best warranty plan available. We guarantee that defective massage chairs will be repaired or replaced during the effective warranty period.
What is covered in this Warranty
- For Home Use:
- This warranty includes part and labor costs covered for the first 3 years at no cost to the customer.
- This warranty includes an addition two (2) years for parts at no cost to the customer.
- For Commercial Use:
- This warranty includes part and labor costs covered for the first 6 months at no cost to the customer.
- This warranty includes an additional 6 months for parts at no cost to the customer.
ATTENTION: Warranties are non-transferable and apply only to the original purchaser. If moving, please contact Luraco at 817-633-1080 before you move for more details.
Extended Warranty Plan
Luraco massage chair comes with a high expectation of performance and reliability, which should last for many years. However, all products have a defective rate. If something does go wrong, Luraco can back it up with an available Extended Warranty Plan. The Extended Warranty Plan provides home-use customers an additional 2 years of comprehensive protection for Luraco massage chairs.
Note: Extended warranty plan is only available for in-home use only. Luraco does not offer this plan for commercial use. No labor warranty will be offered for Alaska, Hawaii, Puerto Rico, and international sales.
Dennis Dasher (verified owner) –
In looking for a massage chair I compared the different chairs online. Being able to go to a showroom to try the different chairs is what convinced me that the Luraco i9 Max Special Edition was the chair for me. The retractable armrest makes it easy to get in and out of the chair. The Luraco chair had more features and massage areas then some of the other chairs. I found out that for the first time use of some of the auto massage profiles such as Health, Sport, Shiastu and a few others when a roller runs the length of your spine it is a little intense. Until I got used to these profiles I lowered the back intensities until I got used to them. One thing that I wish they had done a better job of is the remote control. The manual gives a basic overview of the remote screen but there is no detailed tutorial on how to navigate and use the controls of the remote. It is trial and error on learning how to use the remote. When you power up the chair you can switch from screen to screen but most of the controls on these screens are not active. For them to be active you must press the start button. When you press the start button it starts the spine scan and after the spine scan the massage profile that is selected starts. If you want to addjust the chair position or the intensity you must do it during the spine scan for during the massage. If you do it during the massage your hands are not in the armrest where they should be during the massage. There is a pause buttom but when you pause the massage the chair adjust and intensity controls do not work. Luraco should have left these controls active when you select the pause button which would have made it easier to make adjustments. Overall this is a great chair, the stretch mode is great and it has increased my flexibility and the other modes are relaxing and I hope to see the health benefits of this chair. The more I use the remote the more I learn about how to use it.
Fred Soetekouw –
I purchased a massage chair (Inada Dreamwave) from Massage-Chair-Relief 8-years ago. During and after this purchase process, Dr. Weidner and his Customer Service staff were second-to-none. They were INFORMATIVE, PROFESSIONAL, and most of all, CARING. I vowed, because of the above-and beyond service received on my first massage chair purchase, that if I ever needed a replacement chair, Massage-Chair-Relief would be my first go-to. Therefore, last month, I again placed an order with Massage-Chair-Relief for the “Luraco I9 Max Special”. While I have yet to receive the chair, the purchase experience was not only identical to my first chair purchase experience with Massage-Chair-Relief 8-years ago, but better. They really care about putting you in the right chair.
Bottom line: there are many businesses on-line that sell the same chair, but if you want a business that provides the best price, the best warranty, and most of all, the best Customer Service during and “AFTER” the purchase, Massage-Chair-Relief is highly and strongly recommended.
Fred Soetekouw –
Note: I will not address my buying experience with “Massage-Chair-Relief in this review. I have already done that in a previous review, and they were OUTSTANDING, and purchasing through them is highly recommended without reservation.
No massage chair is 100% perfect for everyone, and that includes Luraco. However, after having tried the chair for 3-weeks, I provide the following feedback/review. I will address my experience as the GOOD, the BAD, and the UGLY.
The GOOD:
I found that the Luraco i9 Max Special Massage Chair is “feature rich” and one of the better massage chairs in the market today. The “Sliding” armrests not only provides easy entry/exit in-and-out of the chair, but also function to provide a premium “stretch for the arms. This is a feature I have not seen in other massage chairs. The i9 Max Special “Split” L-track is one of the main reasons I chose this chair over the competition. This feature not only allows for a good upper/lower massage, but also provides for an “unbelievable” stretch massage. The chair is wi-fi capable, but the relaxing music that is “already” built into this chair and with the soothing massage that this chair gives, is a guarantee to put you to sleep.
The BAD:
1. Length of the Remote Power Cord: I like to lay the Remote on my chest/stomach during the massage (for easy access); however, the Remote Power Cord is too short to do so without continuously having to yank on the cord to stretch it out. I am concerned that I will eventually yank hard enough where it would damage the power cord connection to the chair. Luraco, if you read this, please make the Remote Power Cord 6” longer.
2. Deactivation of Sliding Armrests: I follow Luraco’s recommendation of turning the massage chair “off” when not used; however, by doing so, it requires the chair to “load/initialize” every time the power button is turned “on”. During this “load/initialize” process, the Sliding Armrest function (button) does not work. This makes chair entry impossible through the retractable Armrests until the “load/initialize” process completes. I prefer not having to wait 1 ½ minutes, twiddling my thumbs, for the “load/initialize” process completes before being able to sit in the chair. Luraco, if you read this, is this something you can fix with a software update?
3. Unable to do “Multiple” Massages in a Row: When a massage program completes, the chair has the option to either stay reclined (sleep mode) or return to starting position. However, if you want a 2nd massage, the whole process of chair start and body scan must be repeated. Luraco, is this something that can be fixed with a software update where multiple massages can be run after each other without having to go through a body scan every time?
4. Remote Control: The Remote-Control documentation is not very detailed, and for us non-technical folks, initial use is by “trial & error”. I have yet to figure out the “Spot” massage feature in the Manual Massage settings option. Hopefully with more use, everything will become clearer.
5. Placement of feet in the Footrest: The Luraco instructions tells you to completely put your feet in the footrest (heels touching the back) for the “Scan”; however, doing so, when the massage program goes into the “Stretch”, where the footrest moves down, the “Calf” rollers (or their housing) dig painfully into your calf’s. I almost cried because of the pain. I’ve tried several adjustments, including calf roller intensity, all to no avail. The only thing that has somewhat helped is if I moved my feet forward where my toes just hang over the edge of the footrest. However, this does not seem right. Instead of being able to relax during a stretch, I now worry if my feet are placed correctly in the footrest. If anyone reading this has a solution (it could just be an adjustment problem), please contact me and let me know. Note: this is the reason I gave the Luraco i9 Max Special a generous “4” rating instead of a “5”.
The UGLY:
There is no UGLY with the Luraco i9 Max Special Massage Chair. It is a beautifully designed chair w/full “real” leather upholstery. While not UGLY, and this is a personal preference, I would have selected the “Brown” chair upholstery, instead of the “Black” upholstery I selected for my chair. “Brown” would have been a more relaxing color.