Infinite Therapeutics has introduced the IT-8500X3 massage chair, which takes the amazing feature-set of the very popular IT-8500 and adds in 3D roller technology with a whole new set of auto programs, an auto-extend neck feature, new Bluetooth technology, AND a newer, sleaker remote control! You still get the awesome stretch program, mechanical foot rollers, beautiful body fit, spinal correction feature, full shoulder airbag massage, 2 zero gravity positions, and intersound technology that have made the IT-8500 massage chair our top selling Chinese-made massage chair.
- 3D Roller Technology - Infinity has added it's first massage chair with 3D roller technology. Now you can adjust the intensity of your massage with the simple push of a button the remote control. There are 5 levels of intensity for the user.
- Sleeker, Re-Designed Remote Control - Everything about this chair can be adjusted by the pedestal remote control. You will have new auto programs that will incorporate the 3D roller technology.
- Neck Auto-Extend - The new 8500X3 offers a neck extension feature. When the rollers move up to the neck, they also move forward to protrude more in to the neck muscles. Many chairs lack a deep, vigorous massage of the neck region, but this chair removes any doubt about a good neck massage.
- Zero Gravity - 2 zero gravity positions to encourage a "weightless" position. Ideal for low back pain sufferers, the zero gravity function mimics the optimal position as determined by NASA's space program. Optimal weight distribution removes excessive pressure from any one part of your spine.
- Inversion Therapy - a full recline of the chair back, accompanied by the zero gravity seat positioning, produces an inversion effect to the spine, distracting the joints of the spine.
- Mechanical Foot Rollers - while most massage chairs have airbag compression of the feet and calves, the IT-8500 has 3 mechanical foot rollers that work the sole of each of your feet. Very soothing!!
- Foot and Calf Airbags - airbag compression to enhance circulation of the blood and lymph from the legs to the heart.
- Spinal Correction - shoulder airbags that compress the front of the shoulders and pin them back, while the rollers move up and down the spine. This feature will leave you feeling like you are standing taller and straighter after you have used this feature.
- Body Scan - the pinpoint body scan figures out the shape of your spine and the location of your spinal curves so that the chair can cater ever-so personally to your own particular body type.
- Seat Airbag Massage and Sway - the IT-8500 employs seat airbags that move the seat from side to side and up and down, enhancing passive motion to an area of the body that is very hard to reach without the assistance of an actual therapist. Fantastic feature if you have low back pain.
- Air Neck Massage - a gently rotation airbag massage relaxes the neck muscles and lulls you to sleep while the chair weaves it's magic.
- Accu-Roll Shoulder Massage - a full complement of shoulder airbags that will envelope your whole shoulder joint and give it the attention that is lacking in other massage chairs.
- Tru-Grip V Stretch - airbags will grip your shoulders, arms, and lower body while the chair back and ottoman raise and lower...giving you a stretch you will both love and never forget.
- Lumbar Heat - the thickness of the body tissues in the low back makes warming up a hard thing to do. A lumbar heating element will assist in that process so that blood flows to those thick tissues a little quicker.
- Acuroll Neck & Shoulder Massage - this model utilizes 5 sensors to help assess and then provide the most accurate neck and shoulder massage.
- Bluetooth Music System - You can just synch your phone with the chair's Bluetooth technology and manage your personal sound system while you are in the chair and listen to it with intersound technology, which basically is a speaker system that faces inward toward the user.
- 45' Program Timer - You can schedule your massage chair to be anywhere from 10-45 minutes long...the longest of any massage chair timer in the marketplace.
- 30.25" Roller Track
- 38 Total Airbags
Model Name: The Infinity IT-8500X3
Net Weight: 229 lbs
Power Voltage: AC110V - 120V 50Hz/60Hz
Power Consumption: 190W
Upright: 59 x 35.4 x 45.7 inches
Reclined: 74 x 35.4 x 36.2 inches
Dr. Weidner covers the latest news and notes in this week’s issue of the Massage Chair Industry Update. Some of the most important items discussed here include: some absolutely…
Dr. Weidner covers the latest news and notes in this week’s issue of the Massage Chair Industry Update. Some of the most important items discussed here include: an explanation…
Dr. Weidner covers the latest news and notes in this week’s issue of the Massage Chair Industry Update. Some of the most important items discussed here include: the addition of…
Dr. Weidner covers the latest news and notes in this week’s issue of the Massage Chair Industry Update. Some of the most important items discussed here include: the feature set…
Infinity IT-8500X3 Massage Chair Reviews (7)
Aug 27, 2019 at 10:29 PM
(Rated 5 stars because it is the best value deep-tissue massage chair on the market.)
In my unique scenario, chiropractic adjustments are necessary to reduce pain and restore flexibility. However, the positive benefits only last about 2 days. By the next visit, I have been living in excruciating pain for quite some time.
My goals were to purchase a reliable and durable ‘deep-tissue’ massage chair that (a) effectively relieves upper back / shoulder pain and (b) decompresses the spine. A secondary goal was affordability. A tertiary goal was to get a chair that is flexible enough so family members with different needs would use it. The final goal was to get a chair that is aesthetically pleasing so I would want to keep it for the next 15 years.
My research started with the HumanTouch WholeBody 7.1 / Zero G 5.0, then moved to the Kahuna 6800S, Synca Kagra, and Luraco iRobotics 7 Plus.
Some online research findings:
Human Touch - Poor synthetic leather durability on the cheaper chairs. Some customers report poor repair/maintenance service.
Kahuna - Endorsed by many celebrities. However, 'FDA Approved Medical Device' is considered a false advertising ploy.
Synca Kagra - Has a lat massage feature but there is no foot roller. The more expensive JP1100 has received negative reviews about their foot roller.
iRobotics 7 Plus - Fantastic but prohibitively expensive. And no, I don't like wood paneling.
Inada - Insanely expensive.
During the process of learning about single/double/quad rollers, air bags, S-tracks vs. L-tracks, etc. I found massage-chair-relief through a you-tube video about Synca chairs. Here is something unique. In contrast to a particular you-tuber that recites the same glowing script for every chair he reviews, Dr. Alan Weidner is genuinely interested in educating potential customers about the whole massage chair industry. That is a hefty task to shoulder. He understands people will appreciate the trustworthy knowledge he freely offers and then consider purchasing from him. It is a good business model made excellent by several things:
1. Price matching
2. Generous return policy
3. Travel expense offset if you are out-of-state, visit a massage-chair-relief showroom, and purchase from him
4. Free labor for the life of the chair
5. Acts as customer advocate in case there are issues with the manufacturer
OK OK, you get it. This is a good retailer to purchase from. But why the Infinity IT-8500 X3?
The IT-8500 X3 has an ‘extend’ auto program that leans the chair back into zero-gravity position, pins the shoulders back, pins the feet, and pulls, decompressing the spine. I tried it at a Costco demo. Honestly, it was scary the 1st time. It was scary the 2nd time and the 10th. Then I got comfortable with it. As another reviewer already mentioned, if you are stiff all over after a long sedentary work day, the ‘extend’ auto program will get you out of that funk!
I also demoed the DreamWave M.8 at a healthyback store. It is superior in some ways and inferior in others. I’ll detail those items here.
The M.8 has a traditional cervical spine traction technique of grabbing the head and pulling. It is effective at relaxing the neck. By contrast, the IT-8500 X3 rolls the neck and shoulders back in progressive stages. It is also effective, just not quite as immediately relaxing as a real head grab and pull. You can improve the cervical stretch of these rolling movements using gravity assist. Lean the chair back into a zero-gravity, reclining position while you are running the neck & shoulders auto program.
The M.8 has 2 rows of 3 paddle ‘air cells’ for each arm, one row above and the other row below. These airbags twist against the arm and hand. I found it amazing. It is really relaxing. By contrast, the IT-8500 X3 has two airbags on top of the arm and one underneath that inflate and squeeze. There are reflexology bumps that stimulate nerve endings. It is pleasant and ‘tingly’. Yet I really wish the IT-8500 X3 had paddle ‘air cells’ like the M.8.
The M.8 has short and precise roller movements, as if the chair were designed for a small, fragile person. The IT-8500 X3 has powerful, sweeping movements that can really dig in.
With the exception of the cervical traction, the stretch aspects of the M.8 seemed to press my body down and inward. Whereas the IT-8500 X3 pulls my body outward.
Perhaps it is adjustable, but I did not experience a strong calf roller massage on the M.8. The IT-8500 X3 doesn’t have a calf roller but it has 3 airbags that inflate in succession. (You can also adjust the airbag intensity in manual mode.)
So the IT-8500 X3 meets the decompression goal that I was looking for. What about upper back / shoulder relief? There are 3 shoulder programs (deep shiatsu, breathing, and massage extend) that are a fixed 5 minutes. Why a fixed 5 minutes? I don’t know. I wish the time were adjustable. Regardless, those 3 programs pin the shoulders back and roll the back. There is also an auto neck & shoulders program that is time adjustable. (I compared it to M.8’s cervical traction - see previous paragraph.) And finally, I use the manual part ‘partial’ setting to target a vertical zone on the shoulders, max out the roller intensity to 5 inches, max out the full air bag intensity to 5, increase speed to 6, and turn on heat, all while in zero-gravity position. It is intense!
Other noteworthy items:
The IT-8500 X3 foot massager has 3 rollers with reflexology bumps. You’ll get a pleasant surprise when the airbags push your feet left/right over the rollers.
You’ll get another pleasant surprise when the chair completes a massage. As it returns to the upright position, the rollers move towards the top of the S-track. Final resting place of the rollers is to cradle your head. This is a thoughtful, professional feature. It put a smile on my face more than once.
There is a manual ‘music’ program that synchronizes the massage with whatever music you are Bluetooth streaming. With the exception of rock music because it often has a steady beat, the music program provides a semi-auto/semi-manual dynamically variable massage.
There are 9 auto programs and 6 manual massage techniques.
There is an Iphone/Android app so you don’t have to use the corded remote. The app is designed better than the remote.
The roller is composed of two dual rollers that act like a quad roller but have the flexibility to rotate/move independently. (Note: their vertical and ‘intensity’ positions always stay in sync with each other.)
The IT-8500 X3 can encourage chiropractic-like adjustments. During a massage, tension mounts in my neck, prompting me to to relieve it by twisting my head to the side. When I do that, my cervical spine ‘cracks’. This happens multiple times during a massage until all tension is gone.
If you want the benefit of an L-track chair in this S-track chair, recline to a zero-gravity position and slide a few inches back. You’ll find the rollers massage your butt.
Be mentally prepared. This is a therapeutic, deep-tissue massage chair. It digs. I was sore for several weeks. I also noticed a lot of brain stimulation during those weeks. You will experience many ohs and awes, even after a month of acclimation.
You should know that shipping weight was recorded at 382 lbs. Don’t let that frighten you. Tip your delivery person well and they may help you move it. The chair is rock solid. If you have wood floors, make sure to use carpet under the chair at all times to prevent damage to your floor.
Negatives not already mentioned:
As a best value chair, there are trade-offs that supposedly keep costs down. The biggest is that even some cheaper chairs allow you to continuously adjust the width of the rollers and the height placement using up/down, out/in buttons. With the IT-8500 X3 you get 3 discrete width settings. To adjust the rollers vertically you have to wait for it to come around and then hit stop. It is really a design oversight. Infinity makes up for the discrete width settings with the ‘kneading’ technique that performs a figure 8. Moving diagonally, it hits spots the 3 width settings can’t reach. Unfortunately there is no workaround for the vertical positioning issue.
The other negative is in the spine & back auto program. The head pillow left/right air bag movement is not that powerful. It is kind of a gimmick that doesn’t have much value.
If I had the choice to design a perfect massage chair, I would go with the IT-8500 X3 and improve it with:
1. Continuous up/down in/out roller position settings
2. Add intensity levels to the foot rollers
3. Make the 3 shoulder programs time adjustable
4. Switch out the arm/hand massager with the DreamWave M.8 paddle ‘air cell’ technology
5. For ergonomics, move the power cord connector from the bottom to the top of the remote
6. Redesign the head pillow as a cervical traction device
Quality control and customer support:
The IT-8500 X3 meets my aesthetic goal of purchasing a chair that is visually appealing enough to want to keep it for the next 15 years. However, it was delivered with 2 flaws in the polyurethane (PU) leather. First, there was a cut in the PU leather on the foot massager. Second, there was a small PU chunk cut out of the left hand arm rest at the far back corner, where the plastic shelf meets the PU. I also noticed PU rippling in the left and right arm rests. The rippling on the right arm rest is almost unnoticeable. The rippling on the left arm rest is much more noticeable.
Infinity customer support is quite good. They responded quickly and were respectful and considerate. They sent a replacement left arm rest that solved the PU imperfection. They also sent a replacement foot massager. And they offered to send a repair technician. However, the rippling is worse on the new arm rest than on the arm rest it replaced. (I can’t win.) Infinity says the PU rippling is not a flaw. They also say the PU rippling changes based on temperature and humidity. The replacement foot massager was incorrect. It was missing heel airbag inflation, foot airbag padding, embroidered Infinity logo, etc. I mailed it back and to my surprise, a couple days later it was back on my doorstep along with a 2nd foot massager. Well, the 2nd foot massager turned out as a correct replacement. However, one of the two metal brackets that attach to the chair was bent. I also noticed scratches on the metal pillar on the backside that the lifting roller travels on. I was not happy. I thought I received a used foot massager. Infinity assured me it is new. So I bent the bracket straight and painted over the scratches. And that’s the foot massager I ended up keeping.
It is important to note that the arm rests are difficult to install. It took me several evenings to install the right arm rest. I took advantage of the opportunity for a technician to install the replacement left arm rest. But he did not install it flush on the plastic shelf. I sometimes get movement in the left arm rest when pushing up off the arm rests after a massage. So I plan to reinstall it myself.
Infinity customer support is pretty good. But whomever does the quality inspection is not. I would also add that packaging is excellent; parts are bubble-wrapped and encased in Styrofoam. Considering the cost of the massage chair (several thousand dollars), I expect better quality inspections. This oversight blemishes an otherwise reputable company.
So there you have it, the good and the bad. At about half the price of a DreamWave M.8, the IT-8500 X3 is the best value massage chair that meets my needs. Considering the goals I set out to accomplish, it has features that are superior to the M.8. You are probably not going to find a massage chair that has everything you want. The game is about finding the best mix of features that align with your goals at a price point you are willing to sacrifice.
Feb 04, 2019 at 01:12 PM
This review is basically for the services of the California retail store.
We visited the store three times before purchasing the chair. The sales associate, Mike, was very knowledgeable and helpful. My wife tried the chairs he recommended. We were pretty green when we walked in the store first and Mike was patient enough to explain the pros and cons of different brands and designs. He understood it is a major purchase and we have to feel comfortable before making the commitment.
The delivery was pretty fast, received a week after we placed the order. Everything moved smoothly.
So far my wife is happy with the chair. I don’t use the chair much so I will reserve my comments on the chair for now.
Sep 22, 2017 at 12:38 PM
This review is for the Infinity 8500 X3
Well finding the right massage chair is nothing if not an adventure. First you know its a major purchase, so you don’t want to waste money on a chair that is not a good fit. Kind of like the three bears story, not too soft, not too hard, just right.
First I made a list of the things that were must haves. That allowed me to illuminate a lot of chairs.
I wanted foot rollers for sure. The ones that just have air bags that push your foot onto little nubs are just ridiculous . So those were out.
I had to have 3 D. That is where the rollers really come out of the chair and get you where it hurts. Some chairs are weak and some are very powerful in this respect.
Some people don’t like to be touched hard in massage. You have those who just like lotion applied to them, to the ones who like deep tissue sports massage.
One of the first chairs I tried was well made but lacking in power.. The Dreamwave. That one is for the rub lotion on me softly people.
Tried all of the ones at brookstone. They were fair. But didn’t do it for me. Then ran to the Relax the back store to see what they had. Tried the new Qi which was nice, but lacked foot rollers and seemed a little gimmicky. Had a great large iPad display, and is one the most intuitive user interfaces of any chair I found.
The nest was pretty good as well, but it could not get my neck right.
That was another imperative. It had to be able to really get into my neck and traps / shoulders.
I had emailed back and forth with Dr. Weidner and watched a ton of his great videos, so I knew it was him that I wanted to buy from. He really cares and answered one of my emails at almost two in the morning.
After all the research I decided to call Infinity and ask them some questions about some candidates I was considering. The sales guy actually steered me away from the more expensive model saying that it does not do as good a job on the neck area as the 8500 x3, and that is why be bought that model.
That pretty much made my decision there. I then checked around and found the chair cheaper on another website. I called the massage chair relief number and was routed to California and spoke with Michael. He was helpful and I sent him the link. He looked it over and said he had to check with the boss. He called back in five minutes and we sealed the deal. They matched the lower price just like they advertise.
I am liking the chair pretty well now. I wish it had the full L Track to get your gluteus, but other than that and the poor user manual from Infinity, all is well. The controller is back lit, and I just messed around with all the settings auto and manual until I figured out what worked where. It just takes some hard work on your part getting massaged for a couple or four hours to get your bearings.
I have a seriously big cat that like to destroy leather like furniture, so I was worried about what to do to keep him off the high dollar scratching post. Only one maker has a cover you can buy for their chairs and it was two hundred bucks, Luraco.
(Oh also looked at the Luraco, but that price was an ouch, and from videos lacked real neck rolling,)
I went to home depot and got a new outdoor furniture cover for a square dining table. Works perfectly, we just tuck in all in at the bottom.
Went with the white glove because I just didn’t want to jack with it. Yeah I could have done it myself. After all the research I needed a massage not wrestle three giant boxes.
May 14, 2017 at 11:05 AM
Purchasing my IT-8500x3 from Dr. Weidner at his Salt Lake City , Utah store was an enjoyable experience. I was researching message chairs when I ran accross his ad on the internet. The ad indicated that he had several different brands in his showroom which was located about 30 minutes from my home. Wanting to try different brands, I made an appointment and visited his store. I was able to try all of the brands he had including the infinity IT-8500. Dr. Weidner did not have the IT-8500x3 because it was fairly new. Of all the brands that he had, I liked the IT-8500 the best.. There was never any pressure to purchase a chair. I decided on purchasing the IT-8500x3 because of the additional features it offered. This chair is really great. You can get a gentle, medium, or deep 3D message. It offers a great lower back stretching program and gives a good lower back, neck, and shoulder message. The remote is simple to use and it has many different auto and manuel programs. I have had my chair for over six months and have had no problems with it. I have a bad back so I use my chair several times a day. I am very pleased with the choice that I made. .
Dec 20, 2016 at 08:00 AM
Best purchase made all year! My husband is a very informed shopper. When he asked me to ride out to your showroom in Cerritos, I expected for him to try a few chairs, perhaps we'd stop for dinner, then we'd come right home. for him to continue his research. My husband had done his homework as usual. He knew exactly which chairs he wanted to try and we did. The salesman was very friendly, knowledgeable and willing to let us stay as long as we we felt necessary. My husband has several herniated discs in his lower back and I have nerve damage in both arms, so we were looking for something top notch. We settled on the Infinity 8500-X3. From the moment we sat in our new chair, we were confident we had done the right thing. We were kept in the loop from the moment the salesman hit the submit button until the very professional and pleasant delivery men showed up at our front door. This chair was supposed to be initially for my husband but to date, I have used it more than him. Exceptional. The chair, the salesman, the emails from Dr. Weidner, the entire experience. Thanks team for the exceptional service and the fantastic product!
Infinity IT-8500X3 Massage Chair