Human Touch Warranty
What we cover:
Human Touch® products are backed by limited warranties against defects in materials and workmanship. The information provided here is an overview of our warranty program. For specific information related to your product, contact Customer Experience at (800) 355-2762 or e-mail us at firstname.lastname@example.org.
Warranty coverage begins at the time the Consumer purchases the product, and is non-transferable. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements. All Human Touch-authorized shipments that are delivered in original, new packaging are warranted to be free from defects in parts, materials and workmanship. The following warranty terms supersede any previous terms listed in Use & Care manuals for products purchased on or after April 1, 2011:
|Standard Consumer Product Warranty 2011|
|Elite Series||1 year||3 years||5 years|
|Signature Series||1 year||2 years||3 years|
|iJoy / Casual Series||90 days||1 year||2 years|
|Perfect Chair Recliners||1 year||2 years||3 years|
|BodySpa||120 days||2 years||5 years|
|Effortless Exercise||90 days||1 year|
|Targeted Relief Products||90 days|
For products not listed or sold prior to April 1, 2011, please refer to the original product owner’s manual.
What is not covered:
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
How to request Warranty service:
All warranty service requires approval and authorization by Human Touch. Consumers can contact the Human Touch® Customer Experience department between 6:00AM and 5:00PM PST, Monday thru Friday, at (800) 355-2762 or via e-mail at email@example.com. Products require a Return Merchandise Authorization Number (RMA) for any returns. Products received without a valid RMA number that is clearly marked on the box will be refused. Human Touch will not issue Return Material Authorizations (RMAs) for:
- Buyer's remorse
- Freight damage for shipments to end-user, except for DROP shipments direct from Human Touch
Proof of purchase (original receipt) is required for all warranty repairs or service. It is the responsibility of the consumer to: operate the equipment in a manner that is defined in the original owners manual; promptly report any failures with the product; perform telephone, email and/or chat diagnostic procedures as instructed by Human Touch staff; and allow only authorized service professionals (supplied by Human Touch) to work on the product. Failure to adhere to these conditions could result in the warranty being voided.
During the In-Home service and Parts warranty period, Human Touch, at its sole discretion, will repair or replace any defective part within a reasonable time frame. If a particular replacement part is not available, reasonable efforts will be made to locate a compatible replacement part. If a compatible part is not available, Human Touch may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Human Touch is no longer responsible for making repairs under the warranty coverage. For In-Home Service, Human Touch will arrange for all covered parts deemed necessary to be sent to the consumer and an authorized service provider to repair the product at the customer’s residence at no charge to the customer. Any repairs needed during the Parts warranty coverage, Human Touch will provide parts at no cost; however consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, consumer is responsible for shipping, duties and brokerage fees related to the replacement.
Human Touch, reserves the right to return a part or product. If it has been determined that a part and/or product must be returned to Human Touch, Human Touch is responsible for all shipping charges related to the return of the part and/or product. The consumer is financially responsible for providing the product in an acceptable physical condition. If a product/part is not returned to Human Touch, the consumer is responsible for properly disposing of the product. Alternatively, consumer can request Human Touch to remove the product and would be subject to an Environmental Disposal fee. Human Touch is not responsible for any applicable duties, taxes and brokerage fees associated with returned parts or products.
CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS:
Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement. Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements.
Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Human Touch-authorized field service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike.
Standard warranty coverage and liability obligations do not apply to rental, business, commercial, institutional, or other non-residential users or non-prescribed use locations or modes of operation not previously authorized by Human Touch. For question on commercial, refurbished, renewed, floor sample and "out-of-box" products, please contact our Customer Experience department.
Head-to-Toe Premium Protection Plans
Signature Massage Chair 5-Year Premium Protection Plan
When you buy a Human Touch massage chair, you expect it to be your back’s best friend for many years to come. However, if something does go wrong, we've got your back. For those “just-in-case” situations, we at Human Touch have made a new Premium Protection Plan available. The Head-to-Toe Premium Protection Plan for your HT massage chair gives you FIVE full years of head-to-toe protection, guaranteeing full service for your back’s best friend.
That's right, five full years. For a valuable investment like a Human Touch massage chair, making sure it works as good as new for years and years to come is crucial. The Head-to-Toe Premium Protection Plan for Human Touch HT massage chairs offers you that peace of mind for unexpected malfunctions and repairs. For $369, you can rest assured that your favorite piece of furniture will be taken care of quickly and efficiently for 5 years – from head to toe, so you go back to stress relief and soothing comfort in your HT massage chair as soon as possible. Here's how it works. Purchase a new, factory-renewed or refurbished Human Touch chair from this site directly, or from any of our authorized dealers, and purchase one of our Head-To-Toe Premium Protection Plans within 90 days of product purchase, and you are covered. From date of plan purchase, the 5-year plan will provide you with five years of 100% parts coverage and the luxury of a factory-authorized, in-home service technician. If any warranty-covered failure occurs, we work with your schedule to arrange for a technician to come right to your home. What better way to pamper yourself than in one of our HT massage chairs?