The D.Core Cirrus is Japanese designed, built in China. It offers a deep tissue back roller massage, arm rollers (an industry first!), corrugated roller balls, US sourced hardwood side panels, proprietary calf rollers, and 3 year parts & labor warranty.
The Cirrus is the flagship chair model for the brand new D.Core massage chair line. This model is designed in Japan, built in China, and recently introduced to the US market. The Cirrus offers a deep tissue back roller massage, arm rollers (an industry first!), corrugated roller balls, secondary roller massage motor, beautiful US sourced hardwood on the side panels, proprietary calf rollers, and a 3 year parts and labor in-home warranty. Of course, you still get the regular features you’d expect in a high-end massage chair, like space saving, low back heat, zero gravity, plenty of airbags, foot rollers, and much, much more.
3 YEAR STANDARD MASSAGE CHAIR WARRANTY
WE WANT YOU TO BE CONFIDENT IN THE QUALITY OF OUR D.CORE MASSAGE CHAIRS. THAT IS WHY ALL OF D.CORE MASSAGE CHAIRS COME STANDARD WITH A 3-YEAR LIMITED WARRANTLY FOR REPAIR AND REPLACEMENT. YOU CAN VIEW THE FULL DETAILS BELOW OR IN THIS PDF
If you are looking to register your product to lock in your warranty, you can do so on our registration page.
If you are interested in our extended warranty, which includes even more coverage, please contact a comfort consultant by clicking the chat icon in the bottom right corner, calling 1-888-208-5078, or filling out the form on our extended warranty page.
WARRANTY DETAILS:
1) DEFINITIONS – For the purpose of this Limited Warranty, the following terms shall have the following meanings: (1) “Distributor” shall mean D.Core; (2) “Equipment” shall mean a D.Core product or system; (3) “Customer” shall mean only the residential end-user of the Equipment who is the original purchaser of the equipment from an authorized reseller. Usages of “you” or “your” refer to the Customer; (4) “Commencement Date” shall mean the date on which the Equipment is first purchased by a Customer from the Distributor or from an authorized D.Core reseller; (5) “Service Period” shall mean the THREE (3) year period commencing on the Commencement Date; (6) “Administrator” shall mean D.Core. Usage of “we,” “us,” or “our” shall mean the Administrator. You may contact the Administrator if you have questions regarding this coverage. We can be reached by phone at 888-208-5078.
2) COVERAGE – During the Service Period, we will repair or replace, at our sole discretion, any defective Equipment. We will return the Equipment to a properly functioning state. To obtain performance you must be the original purchaser and be able to provide us with the original, dated proof of purchase for the Equipment. This Limited Warranty extends only to Customers. Only our representatives may perform repairs on the Equipment under this Limited Warranty. Replaced parts shall be covered under this Limited Warranty for the remainder of the Service Period or for thirty (30) days, whichever is longer. We will provide on-site service as necessary on regular workdays between the hours of 8:00 A.M. and 5:00 P.M. your local time. Warranty registration is not a condition precedent to obtaining performance under this Limited Warranty. If a particular replacement part is not available from the manufacturer, we will make reasonable efforts to locate a compatible replacement part. If we are unable to locate a compatible part, we may replace your Equipment with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the Equipment. In the event you choose not to accept a replacement for your Equipment, we shall no longer be responsible for making repairs under this Limited Warranty. This Limited Warranty may not be transferred at any time during the original term.
3) EXCLUSIONS – This Limited Warranty does not include service needed on Equipment as a result of any of the following: (1) Dropped product or components including remote controls, cracked remote controller screens, or cracked remote housing; (2) Cosmetic changes, tears, or failure of fabrics, woods, foam, pads, plastics, upholsteries, exterior coverings, and damages and changes resulting from normal wear and tear; (3) Installation, set-up, or relocation from the originally installed location; (4) Negligence, misuse, abuse, improper maintenance, electrical disturbances and power surges, acts of nature, or work, attachments, additions, alterations, or modifications by persons other than authorized Administrator service providers; (5) Failure by the Customer to use a high-quality surge protector during the entire Service Period; (6) Improper operating environment; (7) Any problem not involving a defect; (8) Damage or malfunction whatsoever caused by an animal or pet; (9) Damage or malfunction whatsoever caused by liquids of any kind; (10) Rental, business, commercial, institutional or other nonresidential use; (11) Unnecessary service calls. If no problem is found upon diagnosis by us or any other third party, you may be charged our standard rate for service calls, shipping costs, and parts; and (12) Use of any item with the Equipment if the item is not designated for use with the Equipment. Floor models that have been on display for more than nine (9) months are not covered under any provisions of this Limited Warranty.
4) YOUR RESPONSIBILITIES – You shall: (1) operate the Equipment in an environment meeting the requirements delineated in the Equipment’s owner manual and other provided instructions; (2) protect the supply of electricity to the Equipment through the use a highquality surge protection device; (3) promptly report to us any diagnostic messages; (4) permit no work on the Equipment except by our authorized service providers; (5) have an adult representative present whenever we provide support services; (6) perform telephone or email diagnostic procedures as requested by us; (7) safeguard and return (at our expense) all replacement parts shipped to you. You assume financial responsibility for all parts and accessories shipped to you until the item or part replaced is returned to us.
5) EXCULPATION AND INDEMNIFICATION – Our maximum liability under this Limited Warranty is limited to the cost of repairing or replacing defective Equipment. We shall not be liable to you for incidental and consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. We have provided this Limited Warranty pursuant to an agreement between the Distributor and us. All our obligations under the agreement run solely to the Distributor. Under no circumstances shall you or anyone else ever be deemed to be a third-party beneficiary of the agreement. We shall not be liable for, and you hereby indemnify and hold us and every authorized service provider harmless from, damage, claim, or cause of action, direct or indirect, incidental or consequential, occurring to you, or to the employees or agents of you, or to any other third party, or to the property of any of the foregoing, which may arise as a result of any defect covered by this Limited Warranty or as a result of any service performed under this Limited Warranty. This Limited Warranty shall be governed by and construed in accordance with the laws of the State of Colorado.
If you have a warranty or product question, contact D.Core’s technical
at 888- 208-5078. In the event you detect and report, during the Service Period, a defect in the workmanship or material of the Equipment, then we shall provide the services hereinafter described. Your warranty registration or your first use of the service phone line shall constitute your acceptance to the terms of this Limited Warranty including the indemnification provisions. Please keep this Limited Warranty and your original proof of purchase in a safe and accessible place.
Tyler –
Positives:
Alan/Massage Chair Relief – very responsive to any questions or issues, very knowledgeable
Chair appearance – modern, natural aesthetic
Overall massage – relaxing experience (but to be fair, I don’t have anything to compare to, since I bought during COVID times without trying other chairs… but I do get the impression the rollers are somewhat innovative)
Arm rollers – they are very comparable to calf rollers in terms of what they contribute… I think it is a meaningful feature, but I would not prioritize this in a purchasing decision, especially since you might want to instead hold a book or tablet during the massage
Negatives:
Initial quality – faulty arm roller required replacement when I received the chair
FFL (the US umbrella for DCore, Panasonic, Positive Posture, etc.) customer service – service tech was unavailable for a month, so I had to repair the chair myself… in general, FFL is not proactive about solving your issues, and you have to continue to follow up with them yourself… I have a few data points on their customer service, since I have also ordered two other FFL products… I have learned they can be either dishonest or frustratingly inaccurate in what they tell you, so unfortunately I no longer recommend anyone purchase FFL products
Inaccurate body scan and lack of memory settings – body scan frequently thinks my lower shoulder blades are the top of my shoulders, and because there is no memory setting, I need to manually correct this each time… by the way, I am not tall
User experience in the dark – if in the dark, it is very difficult to fix the body scan results or do anything else nontrivial with the controller… there is a light at first, but it turns off quickly, without an option for turning back on
Roller intensity settings – there are three roller intensity settings, but the lowest is already intense… higher settings create discomfort for the neck by pushing the user out of the chair without head support
Dr. Alan Weidner (store manager) –
Update from the manufacturer:
FFL Brands Customer Service learned of the issue and responded swiftly. The service process hit some road blocks with COVID-19 and the technician. Because of this, our team had to get creative. It took a little longer than normal, but ultimately we solved the issue, and the D.Core chair is performing as it should.
As for the D.Core remote, we appreciate this suggestion, and are in the process of increasing the visibility of the touch screen so it’s easier to use. Feel free to contact us directly or let Dr. Weidner know if you have questions about our products: OHCO, Positive Posture, D.Core, Panasonic.
Gabe S. (verified owner) –
Bought this for my wife for our anniversary and she couldn’t be happier. We have used it numerous times every day since we got it. We’ve always wanted a massage chair, but my wife is an interior designer and she couldn’t bear to have one of those other monstrosities in our house.
This chair (d.core Cirus) is totally different- the beige/off-white leather and the wood trim are sleek and modern and fit with the decor of our bedroom seamlessly.
The chair itself is amazing. I’m 6’4” and 200 pounds – and although too tall for most chairs to fit perfectly, this one more than does the job. We are lucky in that we live not too far from one of Dr Weidner’s showrooms, so we were able to stop by and try out all the latest models. The d.core was our favorite by far.
There is a trade off with a model such as this that has L-rollers (I think that’s what they’re called) that does full back into the glutes – you won’t be able to have a stretch function. But we thought this was a better way to go and I would recommend that.
I would also highly recommend buying from Dr Weidner. I stumbled across his YouTube videos and liked his vibe and demeanor. I called the number and was surprised that he answered the phone himself. He showed that level of personal care at every point through our interactions with him – taking the time to answer all of our questions and help guide us to the best chair for us. At no point did I ever feel like he was pitching me or pushing me in any salesy kind of way. Was honestly a pleasure to make this purchase. He even sent a thank you care package after the purchase. A real class act.
This chair was more than what we had initially thought about spending, but he was able to provide a financing solution for us that was a no brainer. Our monthly payments for this chair are less than what we used to spend on massages and we literally are using this every day. Cannot day enough good things.
Hope this review is helpful to anyone who is on the fence about buying a massage chair. Game changer.