Can Massage Chairs Massage Your Head?

Once in a while, we are asked if there are any massage chairs that massage the head and not just the back and extremities. Well, there are some models that have airbags in the headpiece that offer some compression to the temple and surface skin of the head, but there aren’t really any chairs that specifically offer roller massage to the back of the skull.

That doesn’t mean you can’t get the rollers to massage the skull, but a massage chair body scan is designed to avoid having the rollers go high enough on a user so as to massage the skull. The scan should limit the top end reach of the rollers to the muscles just below the skull (the suboccipital muscles). From personal experience, I can tell you that when the rollers do reach the skull, it is not very comfortable at all.

But, some folks seem to really like the roller-on-bone sensation so I will not let you down. Here is what you can do to get the rollers to massage the back of your skull:

1. Change body position – After the scan is completed, slide your body down in the chair a bit so that the rollers hit the skull after they move up the neck. The problem with this method is that you have to change your body position of comfort to accommodate the the skull massage. It will not be the most comfortable position for you over a 30′ program (the skull massage will not be that comfortable anyways, so you’ll want to at least be seated comfortably in the chair, at the very least).

2. Override the body scan – This is a little known trick that is typically used body can technology iconwhen a customer can’t seem to get the rollers to go high enough up the neck to hit the suboccipital muscles. This is particularly a problem for tall bodies. But, you can  use this hack for getting a skull massage, too. Here is what you do to override the body scan:

  • Sit in the massage chair.
  • Turn on one of the auto programs.
  • Let the chair go through the body scan.
  • Near the end of the scan, the chair will notify you, either by beeping or displaying some text on the screen, that you can adjust the shoulder position of the rollers.
  • At this point, hold the up arrow down and feel the rollers move all the way up to their highest point.
  • When the rollers have gone all the way up, let go of the up arrow button and you will be notified by the chair that the scan is completed, either by another beep or by text on the screen. Every time the rollers come back up the spine to the neck during the auto program, it will hit the skull at the apex of the roll.

3. Manual roller positioning – If you don’t want to use the scan override feature, just go to the manual setting of the chair, select the mode you want from the rollers (knead, tap, clap, etc.), select the point or spot massage option, and then move the rollers up to the highest position and let go, using the up arrow. This will get the rollers to massage the back of the skull at the same location for as long as you can bear it.  

The only thing that will prevent these last two methods from working is if the body of the user is too tall. Otherwise, you’ll have to go back to the #1 option above, changing your body position.

Here is a brief video that demonstrates the #2 option above, overriding the scan. I hope this helps!

Dr. Alan Weidner

P.S. Give us a “Like” or “Share” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.


Pacemakers & Massage Chairs

massage chairs & pacemakersI would like to preface this article by saying that throughout the 16 years that I’ve been in the massage chair industry and business, many customers with pacemakers have purchased and enjoyed the benefits of a massage chair. I have yet to hear  feedback from any of those customers about deleterious effects of their robotic massage chair on the function of their pacemaker and their related health (knock on wood!).

However, I have seen and heard about massage chair owner’s manual verbiage stipulating that massage chairs are a contraindications for a person with a pacemaker. Customers have also asked me about this, from time to time. Is it true? Should pacemaker patients avoid using a massage chair? Is it a serious concern? Let’s talk about that in this article, beginning with a brief discussion about the science behind massage chairs and pacemakers.

ElectroMagnetic Interference (EMI)

Electromagnetic interferenceNearly every electrical device creates emissions that can cause interference to the electromagnetic fields of other electrical devices.  There are two types of EMI: inducted or radiating EMI and conducted EMI. Conducted EMI involves direct physical contact of one electrical device with another, while inducted EMI involves indirect, non-physical contact  of one electrical device with another. Examples of conducted EMI include ignition systems, cellphone network, and lightning. Examples of inducted EMI include radio/television, power lines, computers, doorbell transformers, toaster ovens, electric blankets, bug zappers, heating pads, ultrasonic pest control devices, and touch controlled lamps. (

While nearly every electrical device creates emissions that can cause EMI, (i.e. electric motors, Bluetooth devices, cellphones) electric power cords and high-speed cabling are the most common sources of radiated EMI. (

When there is EMI, the function of affected electrical devices can be compromised. The compromise can be very minor and unnoticeable or it can be significant.

Massage Chair Motors

Our concern in this article is the potential EMI caused by a robotic massage chair for customers implanted with a pacemaker.

massage chair magnetYou see, massage chairs contain DC motors that facilitate various chair functions. These motors contain magnets in their construction. These magnets are an example of inducted EMI. It’s these magnets that create the EMI in question. 

Based on the information I presented earlier in this article, we know that any electrical device will create some EMI for other electrical devices. Therefore,  we know that the magnets in the massage chair motors create EMI. The question becomes, is the EMI created by the massage chair motors sufficient to create a problem for the function of the pacemaker or is it low enough to not merit concern?

Should You Be Concerned?

An article I read, entitled “Can You Use a Massage Chair with a Pacemaker?“, explores the topic of massage chairs being a contraindication for folks with a pacemaker because of EMI. The author is quite clear that a massage chair should not be used by a pacemaker patient. The logic and explanation makes sense, as I’ve shown above, but the author, who happens to be a licensed massage therapist (conflict of interest, perhaps?) does not look at the massage chair EMI context relative to other common causes of low level EMI which are around us everyday in so many ways and have little to no quantitative effect on pacemakers. (

Most massage chair owner’s manuals even list pacemakers as a contraindication for robotic massage chair use. The general consensus among massage chair distributors is that the warnings are just in print to cover the butts of the manufacturers and distributors in the event of possible litigation.

Here is a Q&A from Human Touch, the oldest massage chair company in the USA:

“Can I use my Human Touch product if I have XYZ external or internal medical device?”

This pertains to ANY medical device, external or implant, and its susceptibility and/or sensitivity to electric motors, electric and electronic controls and common circuits which emit and/or conduct low levels of Electro Magnetic Interference (EMI).

Our products are designed and constructed in a same/similar manner as other common electrical household appliances. There is no reason to assume that our products will interfere with medical devices any more or any less than refrigerators, TVs, dishwashers, washing machines, food mixers, or other similar common household appliances. Human Touch CAN NOT in any way guarantee, advise, comment or recommend that our products will or will not negatively affect the function of medical external or internal implant devices such as, but not limited to, heart pace makers. Anyone with a concern of potential adverse effects to ANY medical device should consult with their doctor or medical device manufacturer before using or approaching this category of products (bolding added).

I think that statement and sentiment from Human Touch is adopted by most massage chair manufacturers and distributors. But, as always, if in doubt when it comes to your health concerns, following their suggestion to consult with your doctor or a medical device manufacturer is sage advice.

Dr. Alan Weidner

P.S. I welcome any comments below on this topic, from massage chair owners who happen to have a pacemaker implant or from folks who understand the science of EMI more thoroughly than my rudimentary knowledge. Any input is appreciated.

Tips for Buying a Massage Chair Online

Best massage chairs online
Best massage chairs online

Are you thinking about buying a massage chair?

Shopping online might not be your first inclination, but doing so can be a great way to get a chair that meets your needs and budget. You’ll have a wider range of options than you would with most brick-and-mortar stores – and, in all likelihood, you’ll save money on the purchase.

But how do you choose from the many different models without giving them a try? Below, you’ll find our best tips on buying a massage chair online.

Choose a Reputable Retailer

First and foremost, you’ll want to make your purchase at a trusted website with a longstanding history as an online retailer. For a headache-free shopping experience, look for a company that offers a satisfaction guarantee on their therapeutic chairs along with free shipping and returns.

Read Massage Chair Reviews

A premium therapeutic chair can be priceless in terms of the benefits it provides, but the price tag can be on the high side. To make a smart purchase, take the time to read product reviews – the more, the better. Reading about the experiences others have had with specific features and models can help you understand which chair is right for you.

Consider the Warranty Coverage

When you buy a therapeutic chair from a leading manufacturer – like Inada, Human Touch, Panasonic and Osaki – you can count on some form of warranty coverage. Most offer three- to five-year limited warranties, though labor is often only be covered for the first year. With some online retailers, however, you can get a warranty that covers your labor costs for longer.

Why Shop at Massage Chair Relief?

Clearly, we’d love for you to make your purchase at Massage Chair Relief – and we’re confident you’ll be happy if you decide to shop with us.

We’ve been in the business of selling high-quality therapeutic chairs since 2005, and the owner of our company is a well-respected industry expert. We know what brands are the best, and our exclusive My Chair Finder makes it easy to find models with the features you want.

We offer free shipping, free returns and a full 90-day unconditional satisfaction guarantee on all of our therapeutic chairs. We also provide a Peace of Mind Lifetime Labor Warranty. So, if your chair ever has a problem, contact us – we’ll help you find the replacement parts to purchase, and we’ll have a technician come out to complete the repair at no additional cost.

At Massage Chair Relief, you can also take advantage of money-saving sales and our deferred-interest financing program. We’re here to meet your needs, and we welcome questions. Plus, if you’d really rather not make an online purchase, you can always stop by one of our showrooms, located in northern Utah, southern California and south central Arizona. If you’re ready to buy a massage chair, visit our website or reach out to our friendly team today.

Review of JPMedics Kumo Massage Chair

JPMedics logo on the side
JPMedics logo on the side

JPMedics Kumo massage chairThe JPMedics Kumo massage chair (formerly known as the Fujimedic Kumo) comes from the same company that brings us the Cozzia and Ogawa brands. It is made in the same factory in China (previously called EasePal, now called Ogawa) and is virtually the same model as the Cozzia QiSE, with one major difference. The parts are made in China but exported to Japan where they are assembled, quality-control tested, and programmed before being sent to America. Thus, the statement “Made In Japan” is stamped onto it’s shipping boxes.

The Kumo is a 3D/4D L-track (aka SL-track) chair with 4 rollers, 64 airbags, a multi-language pedestal remote control, and heated rollers and calf airbags. One of the first things you notice when you turn on the Kumo is that the calf airbags migrate to the knees. When the calf airbags heat up, the compression massage on the knee joints feels fabulous. This heated knee massage is unlike any other massage chair, excepting maybe it’s big brother version, the Ogawa Master Drive AI. The calf/knee airbags play a big role in the stretch program of the Kumo, by the way,  as I will discuss later in this article.

Heated Rollers?

The Kumo also has heated rollers, which is a nice feature to have in a massage chair. However, I must say that the heated rollers provides very little heat, at least that’s what we’ve noticed in the Kumo floor models we have in our showrooms. There is some warmth felt, but it is hard to tell if it is from the heated rollers or from the heat generated by the rollers moving up and down the spine and increasing the blood flow to the muscles and skin. Heat is generated in the massaged areas of the spine anyways by increased blood flow caused by the massing rollers. I expected a bit more heat emanating from the rollers so as to remove all doubt as to why my back was feeling warmer. Not a big thing, but a thing, nonetheless.

JPMedics Kumo quick keysThe JPMedics Kumo has an overall very comfortable fit, which you’ll feel the moment you sit in it for the first time. “Quick Keys” are located on the right arm rest, which allow you to operate the chair with some very basic commands, i.e. power on/off, 3D roller depth, heat, body position, and two of it’s 12 auto programs.

The remote itself is a pedestal type and is quite easy to use. The display is large, tablet-sized, making the user touch screen interface easy to read. This is one of the relatively few models that has a memory function. It will not memorize a spot massage or any of the auto programs, but you can create up to 3 programs for either the whole body or preferred areas of your body. Once you have created your program(s), you can adjust the depth/intensity of the rollers and the compression intensity of the airbags within that program each time you use it.

3D/4D Roller Intensity Adjustment

Speaking of the ability to adjust the 3D depth/intensity of the rollers, interestingly enough you cannot do that on a permanent basis for any of the auto programs. That is not to say that you can’t change the depth of the rollers in an auto program, but when you do change the roller depth, the depth setting will automatically restore to the pre-programmed depth as soon as the rollers move on to the next spinal segment and the roller mode changes. In other words, the depth/intensity settings are all preset and when you change them, it will only be temporary, until the rollers move on from that spinal segment.

This is a little frustrating if you are accustomed to being able to adjust the depth/intensity of the rollers on other chairs you have been testing. The preset depth settings changes from one area of your spine to another so it is not always the same throughout the program. However, if you find the preset depth/intensity to be too strong, you can’t make a permanent change to make it less intense other than using a throw blanket as padding.

You CAN, however,  adjust the roller depth in the spot massage and, as mentioned above, your custom programs. By the way, if you want a regional/zone massage, you will have to set that up in the custom programs. The spot massage is just that…a spot massage. The rollers will stay in the one place you select and will not move up and down within 6″ or 9″ radius, like most other massage chair brands will do.

Massage Program Options

I hope I didn’t confuse you with these different types of massage programs and the ability to adjust the depth/strength of the 3D rollers. In summary, you have 3 massage options:

  1. Auto Programs – 12 programs; 3D/4D roller depth/intensity is preset and can only be adjusted temporarily.
  2. Spot Programs – focal roller massage; 3D/4D roller depth/intensity is adjustable.
  3. Custom Programs (3) – regional or full body programs; 3D/4D roller depth/intensity is adjustable.

By the way, you can adjust the airbag compression strength during any of the above programs.

JPMedics Kumo remoteRegarding the 12 auto programs, their names are Spinal Care, Joint Care, Demo, Stretch, Relax, Japanese, Thai, Balinese, Chinese, Swedish, Vigorous, Gentle. I am not entirely familiar with each of these programs, but we use the Demo program with every new customer in our showroom since it gives the user a small taste of everything the chair can do, including the stretch program. I like to use the Joint Care program when I want a deep tissue massage. It will work on each segment of my spine with a shiatsu-like roller massage that is quite intense.

Stretch Program

JPMedics Kumo knee massageAlthough the stretch programs of L-track chairs are not the same as those of the S-track chairs, I will say that the Kumo has one of the better L-track stretch programs. I think it is because the calf airbags move up to the knees and when they inflate in concert with the foot airbags, the whole lower part of your body gets pulled by the stretch as one unit. If you want an S-track type stretch in an L-track, the Kumo comes closer to it than most other options.

I will say that the Kumo has the capacity for a VERY strong roller massage, if that is what you are looking for. Among the L-track chairs, it has one of the strongest roller massages in the neck and shoulder region.  You will love it! But, if you prefer a more gentle massage, it has that capacity as well at the lower range of depth settings.

Regarding the Spot massages, these are the focal manual programs that incorporate kneading, tapping, swedish, clapping, and shiatsu modes. Each of those modes have two settings from which to choose. In the Spot massages you can combine kneading & tapping or kneading & clapping or kneading & shiatsu.  Tapping, clapping, and shiatsu are all the same except for the rhythm/cadence of the tapping.

By the way, when you are in the Spot massage settings screen, you’ll see a setting called “Kneading Strength”. That is different from the 3D/4D depth settings and refers to the kneading speed. Increased roller speed can feel like a stronger massage without even changing the roller depth.

Custom Programs & Memory Function

Regarding the Custom programs, during the program setup, you have the following areas to deploy in your massage program: Neck & Shoulder, Back, Lumbar, Buttock, Arm, Knee, Leg, and Foot. You can select all or some of the regions in your custom program. The first 4 areas are covered by the rollers, the last 4 areas are covered by airbags. The massage mode options are Knead, Tap, Swedish, Clap, Shiatsu, and Roll. The owner’s manual states that you can combine Kneading, Tapping, Shiatsu, and Clapping with Swedish or Roll, but this is not correct. You can combine Kneading with either Tapping, Clapping, or Shiatsu only. Swedish is a combination of Kneading and Tapping but with a different cadence.

If you cannot find the “Create New” button for a new custom program, it means that you’ve already created 3 and you will need to delete one of them before the “Create New” button will reappear. By the way, you can remove a program by holding your finger down on the program image on your remote control and it will be deleted.

JPMedics Kumo chromotherapyThe removal of a Custom program reminds me of the chromotherapy feature of the chair. You will notice that as soon as you turn on a chair program, the chromotherapy lights will appear above the shoulder airbags on either side of your head. You can select different light patterns from the remote control settings, but you there is no on/off button to push to turn them off. If you want to turn off the chromotherapy lights altogether, just push and hold for 3 seconds the image of the pattern that is displaying and it will turn off the chromotherapy feature altogether.

Foot rollers are quite comfortable in the Kumo. Not too intense at all. You can always use foot pads if they are too intense for you, but the intensity is less than a lot of other massage chair foot  rollers we’ve experienced.

Body Scan

The body scan works like most others, with the rollers locating the top of your shoulders and the base of your skull so that they don’t go too high or too low during the auto program. If you find that the chair is not scanning you properly, and the rollers are not going high enough up your neck, then you can override the scan and move the rollers as high as you need before completing the scan. Near the end of the scan, the chair will beep. That beep is the chair’s way of asking you if the rollers are high enough or too high for your torso. At that moment, you can move the rollers up or down using the arrow buttons to get to where you need them.

A word of warning: During the scan, the rollers dig quite deep into your shoulders. You will feel like the chair is abusing you! Don’t be discouraged. That is only temporary, while the rollers figure out  the location of the top of your shoulders. Let the scan pass and you will feel the real depth of the rollers (it won’t be nearly as strong).

By the way, this chair’s specs states that it can fit someone as tall as 6’4″. While it may be true that a 6’4″ person can fit in the chair, the rollers will NOT reach the full length of the neck. Our experience is that it will massage chair entire neck of someone who is  6’1″ – 6’2″, tops. Of course, your torso may be longer than another, which means at 6’1″ or 6’2″ tall the rollers may still not get all the way up your neck.

The foot rest has an electronic extending mechanism. Whenever you start a new program, or change the chair or ottoman position during a program, the legs will reset and recalibrate. This involves the legs extending fully out and then retracting electronically. There is a sensor in the bottom of each foot massager that, when pressured by your feet, will stop the retraction of the leg massager. This is how the chair”measures” your leg length. If you push your feet against the sensor prematurely, the retraction will stop short. You will need to go into the remote control and adjust the leg length at that point.

Here are a few other features of interest in the JPMedics Kumo:

  1. One zero gravity position.
  2. Up to 30′ long programs.
  3. Remote control language options – English, Vietnamese, Chinese, Japanese, and Korean.
  4. Factory warranty is 3 years parts & labor, with 2 more years of parts coverage.
  5. Color options: Pearl/Cappuccino, Pearl/Espresso, and Black/Red.

Overall, the JPMedics Kumo is a good strong L-track massage chair. If you are looking for an L-track chair with strong neck and shoulder massage, good stretch program, and a comfortable fit and feel, this could be at the top of your list.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.



Massage Chair Memory Function

Let’s say you have found the perfect settings on your chair for a particular program, i.e. the depth of the rollers, the compression of the airbags, the chair positioning. And then the program ends. You come back to your chair later that day or the next day and can’t quite recall the perfect settings you found in the previous sessions.

Or, you have created your own custom program from the manual settings of your massage chair…and it is the perfect program for your body. You have the rollers placed exactly where you want them and doing what you want them to do, you have selected the airbags that make you feel the best, and you’ve got the chair body and ottoman in the perfect positions for your optimal comfort. You are so excited about creating the ultimate massage program for you…but when you come back to your chair to enjoy that those perfect settings, you can’t remember all the details of the program you created.

Panasonic MAJ7

You wish that you could have saved those programs and settings. It can be frustrating. That is where the memory function comes into play. You may have seen that listed as a feature in some chairs and not really known what it means. Well, that feature takes care of the situations described above as it allows you to remember the programs and settings that you enjoyed in a particular program.

where the memory function comes into play. You may have seen that listed as a feature in some chairs and not really known what it means. Well, that feature takes care of the situations described above as it allows you to remember the programs and settings that you enjoyed in a particular program.

Unfortunately, not all chairs have that feature. As a matter of fact, of the 50+ chairs we have on our website, only 13 have the memory function. Here is a list of those models as of the time of this writing (5/19/20):

  • Panasonic MAJ7
  • Panasonic MA73
  • Panasonic MA70
  • Osaki JP Premium 4S
  • Osaki 1st Class
  • Ogawa Master Drive AI
  • Ogawa Stretch 3D
  • Ogawa Active L Plus
  • JPMedics Kumo
  • Luraco iRobotics 7 Plus
  • Luraco Legend Plus
  • Synca Kagra
  • Synca JP1100
  • Human Touch Super Novo
Luraco iRobotics 7 Plus

All of the above-mentioned chairs have buttons on the remote control to activate the memory function, except the Human Touch Super Novo. It uses the Alexa function to record your program in the cloud. The number of programs that a chair can memorize varies from chair to chair, starting with as few as 3.

Depending on the chair model, the memory function will remember a particular auto program, a custom program, and/or a manual program. It’s memory can include the roller position to the roller depth, to the airbags you’ve chosen to the intensity of the airbag compression, to the modes of the rollers (kneading, tapping, percussion, shiatsu, rolling, etc.) to the speed of the rollers, to the recline position of the chair back, to the height of the ottoman, to the length of time of the program, to any other features of the chair that you’ve selected. It really is a convenient feature and I’m surprised we don’t see more of it in other chair models.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Massage Chairs & Stretching Programs

Over the years, I have seen an evolution in massage chairs and the stretch programs available in those chairs. Each stretch offers a different physiological benefit to the user.

I have broken down the different stretches into 3 types: full body extension stretches, segmental stretches, and hip distraction stretches.

Segmental Stretch

Segmental stretches are available in very few chairs anymore but involve stretches to different areas/segments of the spine, most particularly the neck/shoulders, the back, and the hips. It is a stretch that utilizes airbags and rollers to work on one segment at a time, either by distraction, rotation, or translation of the segment. This type of stretch is primarily found in the older S-track chairs. An example of a neck stretch would be the seat airbags inflating to lift the whole torso and then hold, followed by the rollers moving to a spot just below the back of the skull, and then the seat airbags deflating so that the torso slowly drops and the rollers hold the head up from under the skull. Hard to describe with the written word, but it feels great. The idea of the neck segmental stretch can best be illustrated by a neck traction device, as seen in the image to the right.

Full Body Extension Stretch vs. Hip Distraction Stretch

The mechanics of the full body extension and hip distraction stretches are very similar but differentiated by whether the massage chair is an S-track or an L- or SL-track massage chair. Both of these stretch programs involve the chair reclining, shoulder airbags inflating to pin the shoulders back, and airbags in the feet and calves inflating to hold the legs while the ottoman drops down.

The difference is that in an S-track chair, the chair back can move independently of the seat whereas in an L- or SL-track chair, the chair back and seat are always articulating/moving together, thus always keeping the body in the L-shaped position and not flat, like the S-track chairs. Because the S-track chairs can recline to close to horizontal, the full body extension stretch is provided. It feels like the full torso and hips are being pulled apart. Because the L- or SL-track chairs cannot full recline horizontally, when the ottoman drops it tends to pull on (or distract) the hips rather than extend the whole body, like the S-track chair does.

The full body extension stretch of the S-track chairs is quite a bit stronger than the distraction stretch of the L-track models. The trade-off is that the L-track gives you a roller massage on the buttocks muscles, whereas the S-track chairs provide a much stronger extension stretch.

J-track configurations were created to try to get the best of both worlds…a full body extension stretch as well as a roller massage to the buttock muscles. Theoretically, the J-track chair would recline back with the seat being closer to horizontal than the L-track seat, thus facilitating a stretch that is more full body extension than a hip distraction stretch. In reality, however, it is still more of a hip distraction stretch.

Because of the physics of each stretch program, based on the design of the chairs that deploy them, you can expect a very different feel and result from each of those three stretch types. Folks sitting on an L-track chair expect the stretch to be the same full body extension stretch of an S-track chair. The industry has tried to replicate the full body extension stretch of an S-track in the L-track configuration, but it is virtually impossible to do that because of the physics of the two different chair types. As a result of the different builds of the S vs. L-track chairs, and the completely different feels of the stretch program in each, we need to develop a different nomenclature when it comes to naming and describing stretch programs. That is what I’ve tried to do with this article.

Rather than say that the stretch program of an L-track chair is “not as good” as the full body extension stretch of the S-track chair, since we do try to group them into the same description, it would be better to say that they are different stretches with different physiological stress points and benefits. One is not necessarily “better” than another…they are just different. That is why I have broken down stretch programs into these 3 types.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Massage Chair Industry Update – May 6, 2020 (Video)

Transcript of Video Titled “Massage Chair Industry Update – May 6, 2020”

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today is our biweekly massage chair industry update for Wednesday, May 6th, 2020. I hope this video finds you and your family and loved ones safe amidst the pandemic, which still continues, and rages on, even though we are seeing some signs of life in Utah anyway. We’re seeing places opening up now. I saw a restaurant the other day that had some customers in it, and I got a haircut, which was a glorious day, after three months of not having a haircut.

[SCREEN TEXT: Happy National Nurses Day!!]

Alan: Also, today is National Nurses Day. I’m married to a nurse, so it has been made very clear to me that this is an important day, so happy National Nurses Day. We appreciate all the nurses, and particularly those who are dealing with the COVID-19 outbreak. You’re risking your lives every day to keep people healthy, or get them well, or keep them healthy, and also to help us help prevent the spread of this nasty thing. So, thank you, and I guess this week until May 12th is National Nurses Week, May 12th is the birthdate of Florence Nightingale. Now, I wouldn’t have been able to tell you that some time ago, but now I do know that, and it has been shared, and consider yourself warned if you, if a nurse comes in to your life.

[SCREEN TEXT: Site Redesign Update]

Alan: Alright, I mentioned on our last one, our last massage chair industry update, that we are, our site redesign, we thought it would be launched this week, but it’s been delayed another three or four days. I guess we’ve got like 3900 pages, and it’s kind of tough for the web developers to get everything figured out and straightened out, and we’ve redesigned a lot of things, and added a bunch of things, and I’m excited about a lot of it, especially in the support department, in the education department. We’re adding some nice features that will help your life be a little easier in the purchase and support of a massage chair. So, I hope that you find it as valuable as I’m hoping that it will be.

[SCREEN TEXT: Current Sales Extended]

Alan: The current sales have all been extended, you know, a lot of the ones I told you about, like Osaki and Furniture for Life, and well, those ones anyway, those have been extended until the end of May. Ogawa, those have all been extended to the end of May. If you want to know what they are, I’m not going to go through them now because there’s quite a few. You can reach out to me at 888-259-5380 and I can help you, let you know what sales are available, but there are lots of sales going on. Ogawa just dropped the price of the Kumo, or sorry, not Ogawa, but the JPMedics Kumo was dropped in price to $6999, and that includes the extended warranty. Now, JPMedics, Ogawa, and Cozzia are the same company, so they’re kind of one in the same, even though they’re three different lines, but the Kumo is a popular chair for us. It is pretty much the same chair as the Cozzia Qi SE, which has been a real popular chair for Cozzia, except the Kumo has parts that are still made in China, in the same factory that Ogawa and Cozzia chairs are made, but they’re exported to Japan for assembly, testing, and programming, and then they’re shipped to the United States. Therefore, they are considered, because of that, to be made-in-Japan chairs, and I’ve talked about what it means to be made in Japan, or made in America, or made in China, many times in the past, I won’t go in to it in this particular visit. We also have the Jupiter, the Titan Jupiter, has been dropped down in price from $4299 down to $3499, and that also includes a two-year extended warranty. Luraco just dropped their prices down, as of yesterday, or two days ago, on the price down on the Luraco iRobotics 7 Plus, from $8990 down to $8490, so $500 off. That Luraco iRobotics 7 Plus is our most popular selling S-track, along with the Infinity Smart Chair X3. Both great chairs, very different chairs, but both of them have a good stretch program, and that’s something that people love about those S-track chairs. That sale is good for Mother’s Day and Father’s Day, so that $500 off will be good until June 21st, and let’s see what else I can tell you.

[SCREEN TEXT: Infinity Genesis Floor Models for Sale – $2999]

Alan: Oh, we have floor models for sale. We are clearing out the Genesis out of three of our, all three of our showrooms, to make room for a newer Infinity chair, and so we’d like to invite you to, if you’re interested in it, we’re selling them for $2999. It’s a good price, the regular price on that chair is $64, well, actually, it’s $7299, but it’s on sale for, during the pandemic, for $6499. Also, the Riage X3 price has been dropped down from $6799 down to $4999. That’s a very, very good price for a proven winner of a chair. That chair has been around since Brookstone was still in business. It was popular back then and it’s still a popular chair, but they dropped the price down, which is really nice. That’ll make it affordable for a lot more people.

[SCREEN TEXT: Make-A-Wish Foundation 40 Years Old on April 29, 2020]

Alan: OK, now, the Make-A-Wish Foundation, I don’t know if you’re aware of this, now I don’t know if you’re aware of this either, but I donate a portion of every massage chair to the Make-A-Wish Foundation. The Make-A-Wish Foundation has been a thing close to my heart ever since I was a chiropractor. We sponsored a child, and helped grant a child’s wish when I was in practice, and that was such a moving experience, and we got to meet the child after, and we got to hear from the parents how much of a difference that visit to Disneyland, it was a visit to Disneyland, how different that visit was, it made a difference in the life of that child, and it touched me. And so, I went to the Make-A-Wish main office here in, or their office here in Salt Lake, their main office is in Phoenix, and I’ve got a video about that if you want to, if you can see it on the YouTube channel. I have visited there, and had a tour there, but the local one here in Salt Lake, it was a very touching, touching experience to have a tour through there, and to see what the process is of getting a wish granted. It was beautiful, and I’ve been a big fan ever since. Of course, I’ve got six children, one of my kids has diabetes, diabetes type one, so I’m kind of sensitive to kids, I’m sensitive to kids with you know, life-altering diseases, and so I’m a big supporter of Make-A-Wish. Anyway, they just celebrated their 40th anniversary on April 29th, and they were supposed to have a huge Disneyland thing scheduled to celebrate the 40 years on that date, but of course, Disneyland is closed, as are so many other businesses, including my own stores. So, they have postponed that, I think, until later in the year, but what a wonderful thing, and over that, over the course of that 40 years, Make-A-Wish has granted over 500,000 wishes, and that is absolutely incredible to me, and so I feel like it is a worthwhile project. And if you want to moved, touched, go to the Make-A-Wish site, or go to a Make-A-Wish office, or you know, local office, and read some of the testimonials of, you know, some of the testimonials of these kids and their families. It is one of the most touching things I’ve ever been a part of. So, anyway, kudos to the Make-A-Wish Foundation. I just saw a movie on, I think it was on Netflix called Wish, I think it was called ‘Wish Child,’ or something, but it was about the guy that started the Make-A-Wish Foundation with the mother of the first Make-A-Wish child, and how it all got started with this police department in Arizona, and how it blossomed in to what we know today as the Make-A-Wish Foundation, fantastic, fantastic foundation. So, anyway, congratulations to the Make-A-Wish Foundation on 40 years. I hope that we can continue to contribute. Our goal is to get to $100,000 in donations, and I think we’re up to close to $70,000 now. You can go to the, on my website, you can see where we are in terms of donating, and if you have, would like to donate, you can do that on my website too, you don’t have to buy a chair from me, you can go ahead and donate, even if you don’t buy a chair from us. OK, that’s that for the Make-A-Wish Foundation.

[SCREEN TEXT: Stretch Programs – Segmental vs. Full Body Extension vs. Hip Distraction]

Alan: And then finally, and there’s not a lot, as you can tell, there’s not a lot to talk about, except sales and viruses, or vi-ri, but I’d like to make, just talk a little bit about stretch programs. Now, stretch programs are different from chair type to chair type. The traditional stretch was pretty much a segmental stretch, and I call them segmental stretches. It would stretch the neck, stretch the back, and then stretch the hips. Chairs like the Panasonic, you know, MA73, and the Panasonic JP1100, chairs like the JP1100, chairs like the Osaki Japan 4, I think it’s the 4S. All those chairs that are Japanese designed and engineered have this segmental stretch. Then, along comes Human Touch many years ago, and they introduced what I call a full body stretch. What that is, is that’s typically what stretches became in these massage chairs. So, they went from segmental stretches, which they still do in the Japanese-designed-and-engineered chairs, to these full body stretches, what I call an extension stretch. So, the chair back reclines back, and the airbags in the shoulders pin your shoulders back, the seat remains horizontal, and then the airbags in the calves and feet grab your calves and feet, and then the ottoman drops down. So, it kind of arches your back in a full body extension stretch. Along come these L-track chairs, these L-track chairs now have rollers that go down the back, and then under the butt. So, now you’ve got an L-shaped track. The reason that the S-track chairs were so good and efficacious with the full body stretch is because you could flatten the chair out. An L-track, you cannot flatten the chair out, how do you flatten out an L? It was always going to be an L, so you can’t flatten it out like you can an S-track. So, the stretches were not a full body extension stretch. They’re what I can a hip-distraction stretch, because rather than extending your body all the way because you can’t flatten out the body, what happens is the chair reclines, but it reclines with the L, maintaining the integrity of that L-shape, it reclines, and then the legs, the calves and foot airbags inflate also, and then pull the legs down, the ottoman drops down, just like on the S-track chairs. The difference is that the chair is not flush, flat, it’s not horizontal, so it’s not getting a full extension stretch. So, what happens is when the ottoman drops down, it pulls the legs out a little bit, so it kind of pulls the legs from the hips. That’s why I call that a hip-distraction stretch, so just be aware of it. You cannot really compare the stretch in an L-track to a stretch in an S-track because it’s like comparing apples to oranges. They’re different animals, even though people say ‘Well, I want the best stretch I can get, but I want an L-track.’ Well, just know that the quality of the L-track stretch is going to be different, so we have coined it the hip-distraction stretch versus the full body extension stretch of the S-track versus the segmental stretch of the Japanese, the typical Japanese chairs, so I hope that made sense. I wanted to explain that because there is people, when they call, they say they want a stretch, because stretch is one of the most common programs on a massage chair, but it’s important to understand that they are different. From chair to chair, they’re different, or from chair type to chair type. Now, the L-track engineers came up with the idea of a J-track, which isn’t a chair that has an S-track that goes down and then it’s a 90-degree bend under the seat, it comes down in an S-track and then it goes down at a 45-degree angle, so they call it a J-track. And the idea of that was to, a J to, there’s an L, and there’s a J. So, the J can recline more, it could recline back, and you have a more flat body positioning. But you know what, and there are some good chairs, there was the Infinity Presidential, and the Infinity Overture, that had J-tracks, and the stretches were maybe a little bit better, negligibly better, but it wasn’t remarkable, like this Smart Chair X3 from Infinity, or the Luraco iRobotics 7 Plus. And the J-track, oh, the OHCO M.8 has what they call a max track, and the max track is like a J-track, and it does accentuate the stretch a little bit, but do not expect it to be like an S-track chair, just the physics will not allow it. So, we have to coin it something different. So, let’s go with segmental stretch in the Japanese chairs. We’ll go with the full body extension stretch of the S-track chairs, and we’ll go with the hip-distraction stretch of the J-track and L-track chairs.

[SCREEN TEXT: 888-259-5380]

Alan: So, I hope that was clear, I hope I didn’t confuse anybody, and you can always call us at 888-259-5380 with any questions, or if you want to talk to me about the sale prices I mentioned earlier.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: And I think that’s just about it for this week. If you have any, oh, if you found the video helpful, please feel free to thumbs up ‘Like’ us on our YouTube channel, and if you have any comments about this video, please add them on to this YouTube video. At the bottom of the video, there’s a place for comments. And of course, help us spread the word about massage chairs by sharing this video with your friends and family, and we appreciate you very much. I am Dr. Alan Weidner from ‘,’ and I will see you again in two weeks. Bye bye.

Click on the following link to watch this Massage Chair Industry Update on our YouTube channel.

Happy 40th Birthday, Make-A-Wish Foundation!!

You’re probably wondering why I am writing a blog post about the Make-A-Wish Foundation on a massage chair website. Well, Make-A-Wish Foundation and I go way back to even before I started back in 2005.

When I was in private practice, our clinic did a fundraiser for a Make-A-Wish child. We raised enough money to send our Wish Child to Disneyland, which was her wish. Usually the sponsors don’t get to meet the Wish Child and their family, but this time we did. For me, the whole experience was life changing. Being the father of 6 children, one of whom has Diabetes Type 1, I am quite sensitive about children’s issues. That is how we got started with the Make-A-Wish Foundation.

A few years later, when I started, I vowed to donate a portion of every chair sale to Make-A-Wish, and have been doing it every since. As of the time of this writing, we have donated a total of $62,000. You can see our progress at this link on the Make-A-Wish website…

Getting To The Point…

Now, the primary reason for writing this blog today is because on April 29th, Make-A-Wish celebrated it’s 40 birthday. It was 40 years ago that the first wish was granted. It was in Arizona, which just happens to be the location of the worldwide headquarters of Make-A-Wish. They were planning a huge celebration at Disneyland for that date with events leading up to it, but because of the Covid-19 pandemic, everything has been put on hold.

Did you know that since 1980, Make-A-Wish has granted over 500,000 wishes?!?! And a trip to Disneyland or Disney World is the most desired wish by the children. What a fantastic partnership that has become for our children. I am so proud to be a small part of it. We are excited to sell more massage chairs so that we can donate even more money to this cause.

By the way, you don’t have to buy a chair for a donation. If you choose not to purchase your massage chair from us, you can still go to the above link and donate personally in your name.

When we opened our new Arizona store last fall, Make-A-Wish invited me to tour their headquarters in Phoenix. It was a wonderful experience and was amazed at the breadth of the Foundation’s worldwide effort. I wrote about that visit in this blog post:

Thank you for you support of Massage Chair Relief. It has benefited the lives of many children!

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Cheap vs. Premium Massage Chairs

A recent development in the massage chair industry is the advent of cheaper off-brand massage chairs that can be had for as little as $500 all the way up to just under $2,000. You can find them online at stores like and believe that these chairs have become popular because all kinds of buyers want to get a massage chair but can’t afford a $3,000-$10,000 massage chair.

There is certainly a space for this niche in the massage chair market. I am not at all against the idea because it allows more people, of all demographics, to get a massage chair. But there are some things you need to be aware of if you choose to go that route when purchasing a massage chair:

  1. Lower quality components – It goes without saying that you don’t get the same quality in a low level Kia model as you do in a high end Lexus because each vehicle is made with different quality components, justifying the different price points. You get what you pay for. No truer statement existed…especially in the massage chair industry. Cheaper chairs cost less to produce because the components with which they are built are cheaper…and that generally means lower quality. With cheaper components comes higher failure rates and lower lifespans.
  2. Warranty coverage – You can’t pay $500-$1000 for a massage chair and expect to get a comprehensive 1-3 year parts & labor in-home warranty. It is not viable from a business standpoint. You will most likely get some sort of warranty but don’t expect it to be
    the same as a brand-name chair. Warranties can differ quite a bit, from parts only coverage, to requiring you to ship the chair back
    to the company to get it repaired, to only structural coverage, to full comprehensive parts & labor in-home warranties. Make sure you
    understand the warranty for the chair you’re about to buy.
  3. Customer support – If you are considering the purchase of one of these very inexpensive massage chairs, you might try calling the support number of the company beforehand to get an idea of how responsive they are for warranty issues. Some companies have been known to not even answer their phones. If there is no phone number to call, try emailing them. If you can’t even find an email, phone number, or other form of contact, take that as a sign that perhaps you will have trouble getting a refund or getting technical support should you need assistance with those issues once you purchase their chair.

You can check out this video on my YouTube channel that compares a $500 online massage chair with the Infinity Genesis, one of our premium models. In this video, the chairs are both opened up and the guts analyzed and compared. It is quite telling.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Massage Chair Industry Update – April 17, 2020 (Video)

news mic
news mic

Transcript of Video Titled “Massage Chair Industry Update – April 17, 2020”

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today is our biweekly massage chair industry update for Friday, April 17th, 2020. I hope you and your loved ones are safe and well and protected from harm. I had a call from a customer this morning, an old customer of ours, who wants to upgrade his chair and he lives in Brooklyn, and he is a nurse, and he’s been working with the COVID-19 pandemic in New York, which as we know is probably the hardest hit state in the union, or not probably, is the hardest hit state in the union. And he had COVID, he had contracted it, so he was in the hospital, and I guess maybe bored, and called me about massage chairs. But I asked him, I said ‘How does it feel there, do you feel like things are kind of on the up-and-up, like things are getting better?’, and he says ‘Yeah, things are definitely getting better.’ So, I was encouraged to hear that, and of course, here in Utah, they came out with a notification this morning that they’re going to work toward beginning some reopening on May 1st, and so it seems as though, knock on wood, just knock on wood, that the worst is behind us. But anyway, let’s all keep our fingers crossed, and follow the rules, and stick together.

[SCREEN TEXT: Good Deals on Massage Chairs This Month]

Alan: Anyway, OK, so not a lot going on in terms of new models, or anything like that. There’s no new models out, or anything fancy going on. Everybody’s just trying to get through this pandemic. So, as I’ve mentioned in previous broadcasts, there’s discounts on chairs, good savings, or extended warranty offers. So, there are some great deals right now if you’re looking to get a massage chair. This really is a good time to buy. I had one customer buy a chair yesterday because he thought they only went on sale at Christmas time, which is true. This was a Human Touch Super Novo. They, he was waiting for Christmas for there to be a sale, and even then they don’t, Human Touch does not drop the price of that Super Novo chair. Well, they’ve dropped it $1000 during this pandemic, until the end of April, so it’s and off their Novo XT2, and so it really is a good time to be, it really is a good time to be buying massage chairs.

[SCREEN TEXT: Good Massage Chair Stock Available in the USA]

Alan: Anyway, just so that you know, there’s plenty of stock, as far as I know. I know we ordered a D.Core Cirrus yesterday for a customer, and that’s back-ordered until the beginning of June, but for the most part, there is good stock available. So, because production in China is almost at full capacity, if not full capacity, and so shipments are coming in, they’re on the water, and they’re being produced in China, so the supply is OK.

[SCREEN TEXT: Video Comparison of a $500 Chair vs. the Infinity Genesis]

Alan: Now, we made an interesting video a week-and-a-half-ago. Justin Milne, who is our Utah tech, he’s the guy we use to do all the repairs for our Utah customers, he’s fantastic, and he’s been doing, he’s been in the fitness arena and doing tech work in the fitness arena for 19 years, you know, treadmills and exercise equipment, and in the last 10 years, he’s been doing massage chairs. And I got a hold, or got in touch with Justin, I can’t remember how, but, and he has become our local tech, that he is my go-to guy, and this guy knows his chairs well. Anyway, I invited him to participate with me in a comparison, a video comparison, between a $500 chair from, a cheap chair, and the $6500 Infinity Genesis, which is, you know, one of their premium chairs. And because we wanted to show, or I wanted to show, the differences between the cheap chairs and the expensive chairs, not to make the cheap chairs look bad, because there is a place for the cheap chairs, and I’ve talked about this, there is a niche for it, there’s no problem with having these cheaper chairs. I mean, there may not be a great warranty, you may not have great customer support, and the components may be very, very cheap, which is what we saw in this video, but there is a place for it, because not everybody can afford a $6500 chair, let alone a $3000 or $5000 chair.

[SCREEN TEXT: You Get What You Pay For]

Alan: So, there is a place for this type of massage chair, but just know, that like everything else in our industry, you going to what you pay for. Anyway, so Justin goes through the roller systems of both chairs, and the foot rollers of both chairs, and the frame of both chairs, to show you the difference, and it’s substantial. I’ve had people ask me many times ‘Well, what’s the big difference between a $500 chair and a $5000 chair, they all look they same, they have the same features, la-di-dah.’ Well, there is some truth to that because they do look the same, but they don’t have the same components, they don’t have the same quality build, they don’t have the same warranties, they don’t have after-sale support. So, these things, we touched on a number of these things in the video, and so you might want to take a look at it. I think it’s a good video, it’s quite telling, and you can visually see the difference in the quality of even the type of rollers, like on the $500 chair, it just had a disk that spun around your back, four disks, but there’s gaps between those disks of up to six inches, that you’ll not ever get massaged, whereas, and it has you know, a wafer board frame, you know, building components, you know, cheap foam, and whatnot. But and the Genesis is a higher quality, a lot of metal, hard plastic support, it’s definitely a different chair. But if $500 is all I’ve got, this chair is at least going to give you some kind of massage, right? So, anyway, check out the video.

[SCREEN TEXT: Video Interview with Jim Coppins, COO & Co-Founder of Infinity Massage Chairs]

Alan: I also did a video with Jim Coppins, he’s he COO and co-founder of Infinity massage chairs. I’ve done interviews with Jim in the past, and I see him, and I call them the two Michaels from Infinity, at the trade shows when I go, great people. But anyway, I invited Jim to do an interview with us, because I had done some interviews. I invited people from most of my massage chair suppliers to do interviews during the Coronavirus pandemic to kind of get their take on things, and Jim got a hold of me and said ‘Yeah, I would be happy to do it.’ So, we did an interview last week. It’s a good interview, nice insights. It’s kind of cool to hear the chief players in the game talk about you know, their perspective on the industry because they have more of a bird’s eye view than maybe a retailer like I do, or you as a consumer has. So, I find it, I always find it interesting to talk to these guys. Anyway, Jim and I had a great visit, and he had a great, did a great interview. But also, in case you’d missed it, we also did an interview with Dr. Kevin Le from LuracoDavid Wood, CEO of Human TouchCliff Levin, CEO of Furniture for Life, did I do another one? I can’t recall, I extended invitations out to some of the other ones, but never heard back, but anyway, and it’s a busy time.

[SCREEN TEXT: Customer Video Interviews]

Alan: And then also, we do customer interviews, and we’ve had two in the last few weeks that are worthwhile. It’s worthwhile to listen to these customer interviews, because I tell them, give us the straight goods, like if there’s something you don’t like about a chair, tell us about it. If there’s something you don’t like about your shopping experience, or you know, your experience of due diligence to find the right chair, let us know in this video, and they’re good interviews. These people offer great insights in to their experience, and in to the chair they have, especially if it’s a chair that you’re interested in, it’s good to know this stuff. So, anyway, check out that, check out those.

[SCREEN TEXT: Updated Big Body Massage Chairs Article]

Alan: Also, OK, so one article that I have that gets a lot of play on the Internet is my article about big bodies, you know, which chair, which chairs will fit a bigger body, and so my original article, you know, ‘Chairs that Can Handle People Over Six Feet and 300 Pounds.’ Well, I changed it to 6′ 2″, because most of the, most of the chairs nowadays will handle pretty much up to six feet without a problem, you know, 90% of the chairs will. But it’s the taller bodies where we have problems, even taller than that. So, I rewrote it, and I finished that last week, and so you can take a look at that. It makes some recommendations for chairs that can handle people that are over 6′ 2″, and some of these chairs claim they can fit people up to as much as 6′ 9″, and it also talks about fitting people, you know, around 300 pounds or more. So, that’s an updated article you might find that helpful if you are a tall body, or a big body, there’s some good suggestions in there for you.

[SCREEN TEXT: Restless Leg Syndrome & Massage Chairs]

Alan: OK, speaking of articles, I also wrote an article just this week about restless leg syndrome, RLS, and massage chairs, and I go in to it in detail in the article, but the gist of it is I have people that ask me about massage chairs helping restless leg syndrome, and I’ve had customers tell me that the massage chair, their massage chairs help them with their restless leg syndrome. So, I go in to some of the therapies that are out there, including medication, sleep, yoga, you know, nutritional supplements, like iron, but then there’s a couple of them in there, one is called pneumatic compression, and the other one is massage, and so how is it that a massage chair can help restless leg syndrome? Well, once you understand what some of the treatments are, you can see that a massage chair could help, and it indeed does, for a lot of people, not everybody, but it does for some people. So, that is an article that I just posted this week, and you can read that if you go on to my blog, or my article library.

[SCREEN TEXT: Great Deals on Our Pre-Owned Directory]

Alan: Also, our pre-owned directory, we’ve got some, we’ve got quite a few chairs in our pre-owned directory. Some of them are factory certified, I think we have five, four or five, factory-certified chairs from Furniture for Life, which includes the Inada DreamWave, the Inada Nest, the Panasonic MAJ7, and a Positive Posture Brio Plus. So, they’ve got some discounted prices, they’re pre-owned, they’re in grade-A shape, they come with a full warranty and free delivery, of course, and of course, our Lifetime Labor warranty. But then we also have, I think, three or four models that are floor models or returned chairs to us, and those are discounted heavily as well. So, there are some good options right now on the pre-owned chairs.

[SCREEN TEXT: Site Redesign Almost Done]

Alan: And lastly, we’ve been working on a website redesign, and I mentioned this months ago, and actually, we started back, I think, in August or September, but our website has like 4000 pages, and we have some software in there that a friend of mine designed for us to help make looking for a massage chair easier, and anyway, we’ve had to integrate all that on the new web interface. So, that is just about done. It should be done, it’s actually done, except for we’re just doing some tweaking. So, we expect next week to deploy that, so you’ll get the new website, and you can see some things there, some of the things, the layout’s a little bit different. We’ve tried to make it a little bit more user friendly for people searching for a massage chair.

[SCREEN TEXT: 888-259-5380]

Alan: But anyway, if there’s anything there that you have questions about, you can call us at 888-259-5380, and that phone number’s here. And you can, and we can give you the information on how to use the website if you have any questions about it. Hopefully, it’s more intuitive, and I think it is. I referred to my old website as a little bush league because we, it was kind of just 15 years of, you know, patching, and taping, and it’s like we were using electronic duct tape on many things regarding the website, and my web designer just worked brilliantly through the years, through all the changes we made, and all the things I asked of him, and he did a great job, but we kind of felt like it was getting out of control on the old format. So, we moved over to a new, you know, format, web development format, and that website should be out this week, or sorry, next week. And so, if you have any questions, feel free to get a hold of me at the number, or get a hold of us, and we can help you with that. But we also have some interesting new things that we’re introducing, that hopefully will be in place when the chair launches, or when the site launches, but things that’ll help you with looking for the right chair, things that’ll help you if you have a problem with your chair, especially if you bought it from us, we can really step in and help you.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: So, anyway, that’s about it for this week. I hope you found this video helpful. If you did, please feel free to thumbs up ‘Like’ us on our YouTube channel, and of course, help us spread the word about massage chairs by sharing this video with your friends and family on your various and sundry social media platforms. We do appreciate that. I’m Dr. Alan Weidner from ‘,’ and I will see you again in two more weeks. Bye bye.

Click on the following link to watch this Massage Chair Industry Update on our YouTube channel.


Restless Leg Syndrome & Massage Chairs

I’ve never given a lot of thought to Restless Leg Syndrome (RLS) since being in the massage chair business or, for that matter, in private practice before that, but it has come up from time to time. I recall certain patients saying that the conservative therapy administered in my clinic did help their RLS. I have also heard anecdotally, from massage chair customers, that their massage chair helped relieve some of their RLS symptoms.

I’m embarrassed to say that, because of it’s infrequency, I didn’t really know much about RLS. I figured it was just twitching legs when trying to sleep. I honestly didn’t think it was that significant of a syndrome (of course, unless we’ve struggled with something ourselves, we never think it’s as significant as it really is in someone’s life who is actually dealing with it!). I hadn’t even read up on the topic, to be completely honest.

Then, one day I received an email from a prospective customer looking for a massage chair as a possible addition to their RLS therapy regimen. It was not until I read this email that I suddenly realized that RLS really can be quite significant. Here are a few lines from that email…

I have severe, and I mean severe in the worst possible sense, Restless Leg Syndrome, it’s in my legs, butt, arms and shoulders, it manifests itself in a urge to move my muscles until they are burning with fatigue. I have taken opioids and Parkinson’s drugs and darn near every conceivable concoction my doctors can think of that “might” help. I use Chiropractic care, holistic medicines, natural oils, acupuncture, and nothing has worked without some pretty severe side effects. I currently take 7.5 – 10mg of methadone around 8pm and it works but…….. I’m not certain I can survive without it, but I’m getting ready to find out, more on that towards the end of this letter. I believe the long term use of this drug is causing issues with memory, clarity of mind, depression and many of the issues related to long term opiate use. Even with this drug, many nights the RLS breaks through and well, it can be a nightmare of an evening.

I mentioned, above, that I am on methadone. I currently take a small dose, 7.5-10MG. I have noticed a pretty significant decrease in memory, mental focus and the ability to learn new things over the past 4 years. My doctors believe it may have something to do with lack of sleep and long term opiate use. However, they do not believe I’ll be able to stop taking the drug without causing the RLS and PLMD to become too severe for me to function. However, I’ve decided I must try. I’m going to taper off this dosage of methadone, while being monitored and try to use message, exercise, and meditation to control the problem. My doctor thinks having a chair with message and heat could help during the period of time I’ll have some withdrawal issues.

I had no idea that RLS could affect someone so profoundly. In fact, you can tell from this man’s email that his quality of life has been profoundly affected…and that may even be an understatement. He was sincerely looking for some assistance, possibly from a massage chair, to give him any sort of a reprieve from his pain and sleeplessness so that he could cut back on some pretty heavy-duty medications and their side effects.

This motivated me to read up no this condition to find out if a massage chair really could help out with alleviating any symptoms. As I stated earlier, I had heard anecdotally from customers that a massage chair could help, but I wanted to know why, if in fact, it did help.

I found a great summary write up of verified treatments for RLS on All 11 of these treatments referenced in this piece were supported by cited studies. I’m going to list them below and we’ll talk about the two that can be supported by massage chairs.

  1. Ruling out potential causes of RLS, like bad health habits (including alcohol, caffeine, and tobacco), certain medications and health conditions, and other health triggers, like eating lots of sugar or wearing tight fitting clothing.
  2. Healthy sleep habits – regular sleep schedule, cool, dark, and quiet sleep area, minimal TV & phone distractions, avoid electronic screens prior to turning in for the night.
  3. Iron and vitamin supplementation – iron deficiency is thought to be a major cause of RLS, followed by vitamin D deficiency.
  4. Exercise – especially aerobic exercise and lower body resistance training.
  5. Yoga and stretching
  6. Massaging leg muscles
  7. Prescription medications – dopaminergic drugs, gabapentin, benzodiazepines, and opioids (see my customer’s statement above for benefits and concerns).
  8. Foot wrap – called restiffic, this foot wrap puts pressure on certain points on the bottom of your feet, which tells muscles affected by RLS to relax.
  9. Pneumatic compression – an inflating/deflating sleeve to gently squeeze and release your legs.
  10. Vibration pad – place the pad on your affected leg and the vibration offers a stimulation that overrides the RLS symptoms (almost like a distraction).
  11. Near-infrared spectroscopy – the infrared lighting penetrates the skin and causes vaso-dilation, which increases circulation in your legs, increasing the oxygen level helping to relieve the RLS symptoms.

#6 & #9 should interest us the most, in terms of massage chairs. I think massaging the leg muscles is an obvious benefit, especially with newer chairs having calf rollers AND foot rollers. The rollers, combined with the foot and calf airbags, offer significant massage therapy to the calf muscles (gastrocnemius) and the soles of the feet (plantar fascia).

The compression feature of the airbags can simulate, to some degree, pneumatic compression. They do not fully encircle the whole leg, but they are fantastic for the soft tissue of the calves and feet most used and fatigued by day-to-day living.

Another customer suffering from RLS sent me a link to an interesting clinical trial for a product called the restiffic foot wrap. Published in the Journal of the American Osteopathic Association in July 2016, in the article “Targeted Pressure on Abductor Hallucis and Flexor Hallucis Brevis Muscles to Manage Moderate to Severe Primary Restless Legs Syndrome” by Phyllis J. Kuhn, MS, PhD; Daniel J. Olson, DPM; John P. Sullivan, MD (to view the article on the JAOA’s website, click here), this foot wrap adds pressure to particular foot muscles to treat RLS symptoms. The results were statistically significant as 97% of the study participants experienced a decrease in their symptoms with an average 69% decrease in the severity of their symptoms over the 6 week trial. I bring this study up because massage chairs utilize foot rollers and airbags to compress the structural components of the feet. The foot rollers in many massage chairs will hit the abductis hallucis and flexor hallucis brevis muscles accompanied by lateral compression of the big toes by the interior foot airbags. The word “hallucis” refers to the big toes and those two muscles are responsible for the spreading and bending of the big toes.

So, having read this, I can see why some customers have claimed some RLS relief by using their massage chair. It’s not that crazy of a recommendation for sufferers.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

$500 Brand ‘X’ Massage Chair vs. Infinity Genesis Massage Chair (Video)

Infinity Genesis
Infinity Genesis

Transcript of Video Titled “$500 Brand ‘X’ Massage Chair vs. Infinity Genesis Massage Chair”

Dr. Alan Weidner: Hi, I’m Dr. Alan Weidner from ‘‘ and today we’re going to do something a little different. We’re not highlighting a particular model, or the feature of a particular model, we’re actually comparing two different classifications of chairs, and I’ve talked about this in my previous videos before in my massage chair industry updates, and in blog posts, about the cheaper chairs that are out there. There’s chairs out there that are $500 to $1500, $2000, and then of course, there’s the chairs that we sell more of, which are the more high-end premier chairs, and I get a lot of people that call me and ask me what the difference is between a $500 chair, and a $5000 chair, because in people’s minds, the chairs are pretty much the same, right, because they work on your back, they have airbags, they work on your feet, they look very similar, so why is there such a discrepancy in price? Well, that’s what we’re going to talk about today. We ordered a chair, we won’t mention the brand name of it, but we ordered a chair off of Amazon that is what we consider a no-name brand, or an off-brand chair that’s sold directly to the consumer, not through an affiliate network. And but what we’ve done is we’ve taken the chair apart, we’ve assembled the new chair, and we’ve taken apart an Infinity Genesis, which is what we consider one of our high-end chairs, one of the premier chairs, luxury brand chairs, and we’re going to compare some of the features of these two chairs, so that you can see the difference, and you can understand a little bit more about why these chairs are not priced exactly the same, and where that price differential comes from. So, we have our tech, Justin Milne, here today. He’s been in the tech business for 19 years, and working on chairs for almost as long as I’ve been in the industry, and he knows these chairs inside and out. As a matter of fact, Justin does all of our local repairs here in the, for the Salt Lake store for our Lifetime Labor warranty, he’s the man I always call, and he always gets things done, always gets the chairs fixed, and always gets my customers taken care of. So, I’ve asked Justin to look at the two different chairs, because he knows these chairs inside and out, and he knows what the primary differences are, besides you know, just sitting in it and feeling it, he can actually look at it and tell you, you know, open it up and tell you what’s going on, and what the differences are. So, what we go ahead and begin with that. The first thing we’re going to look at is the roller mechanism of the two chairs. So, I’m going to hand the microphone over to Justin so he can give us a really good description of the differences between the two chairs.

[SCREEN TEXT: Off-Brand Chair]

Justin Milne: Alright, so as we look at these, if you can look in, and I don’t know if you can zoom in on those rollers, or what they call rollers.

[SCREEN TEXT: Circulating Disks with Hard Plastic Massage Nodules]

Justin: It looks like we’ve got eight circulating disks that are ran by two different motors, and what these do is run in a circular motion, and that’s what comes in contact with the back.

[SCREEN TEXT: Four – Six-Inch Gap Between Each Set of Massage Nodules]

Justin: And one of the issues that we see with these is there’s a gap between the two on each of these, and we’ve got a gap of about four inches that doesn’t come in contact with anywhere on your back. So, that’s one of the first things on one of these cheaper brands is what you’re going to run in to is that.

[SCREEN TEXT: Cheap Plastic and Wood Components]

Alan: And also, the first thing you notice is – well, we’ll look at the Genesis in just a moment – but a lot of it is just kind of cheap plastic. There’s not a lot of metal components, and you’ll see also on the frame of the chair, you’ll see kind of a wafer-board construction. So, it’s a very, very light construction, made with cheaper components, and that’s how they justify charging less money for it. But this, also, when I sat in in the chair and I turned it on, these neck nodules, and they’re not rollers, they’re nodules, it didn’t even hit my neck. I couldn’t even, I could feel something moving back there, but it didn’t even massage my neck, so I can not adjust that depth at all, and that’s one thing we can’t do with that. Now, we’ve turned the rollers on, so you can actually see the mechanism spinning, and you’ll see that there’s, like Justin had mentioned, there’s a gap between the second row and this row, and in this case it’s actually more than four inches, I’d say it’s probably maybe five or six inches, and but that’s all that the rollers do, they do not actually move up and down your spine, and they do not cover the entire length of the spine.

[SCREEN TEXT: Infinity Genesis]

Justin: Alrighty, so right now, we’re looking at the Infinity Genesis, and this is the massage mechanism that’s in the back of the machine.

[SCREEN TEXT: Four Spring-Loaded Rubber Rollers]

Justin: One thing that you’ll notice one these, so it’s got four different rollers that go up and down your back that give you a different, give you the massage.

[SCREEN TEXT: Covers Entire Length of Spine and Back]

Justin: This will come in contact with every part of your back, not just in certain spots. The other nice thing on these is there’s a track here, which is an L-shaped track, that will run all the way down, almost to the back of your knees, and come all the way back up your back. It’s got multiple motors that you’ll notice.

[SCREEN TEXT: Durable and Metal Components]

Justin: You’ll see a lot of metal that’s in here. The motors will run, not only the track down, it’ll run the mechanism in and out, so it gets a 3D effect, so you’re actually coming in contact with your back, and then you have the motors that will run for the different features.

[SCREEN TEXT: Multiple Massage Modes]

Justin: So, you have your shiatsu, your tapping, your kneading, different massages that are much better than just having one contact with one roller that’s spins in the exact same spot every single time.

Alan: And I noticed also, you’ll see in the quad rollers, you’ve got top rollers at the top that are a little bit more forward, and two trailing rollers behind. So, you actually get four rollers that move up and down your entire spine. And also, the roller heads are more of a soft, or not a soft, but a, it’s like a rubber, a firm rubber roller mechanism, or roller ball, and so it’s a little bit more comfortable on the spine. The other chair, the less expensive chair, just uses a plastic, a hard, plastic cone over the top of the thing that spins around, and I think the overall feel and the quality of the product, of these components is better. Just looking at it, I mean, you can just look at it, and you can see the difference in the way that this thing is built. It’s definitely a more heavy duty, a more elaborate, a little bit, a much more sophisticated roller system than the other chair had. So, all in all, it’s a fantastic roller mechanism, very, very nicely done.

Justin: You’ll have two on these, and there’s a lot of different detect sensors that help to detect, so that it feels and fits to that particular person that’s in in, because we’re all different.

Alan: So, that’s the body scan then, you’re talking about the body scan. Well, why don’t we take, can we bring the camera up and around, and see the rollers from the front? Now, you can go ahead, Justin, anything there you want to explain?

Justin: So, if you look here, these are the rollers that will actually come in contact with your back. They are spring loaded, so they will adjust, so you notice I can push these back and forth and they will run up and down, and that’s what comes in contact, and these are nice. They’re nice, and they’re soft rollers, but hard enough that they will give you a good, nice massage. Anything else to add, Alan?

Alan: Well, the only other thing that I thought of was, what I thought of was, you’ll see this zipper here. The linen is the material that separates your back from the rollers, and the linen takes most of the abuse of the chair when it’s going through the massage process. Now, if something goes wrong with this linen, it can be unzipped, or when I say goes wrong with the linen, usually, it tears or it frays, you can unzip it and replace it. If we go over here and take a look at this chair, you’ll notice, as we unzip that, you’ll notice that there – it has the same linen – but there’s no way to take off the linen to replace it if this linen frays, and that is one of the most common things that happen to massage chairs is the linen frays. And it drives people nuts, because what happens is the linen frays, and then it gets caught up in the roller mechanism, whether it’s this kind, where it spins, or that kind, where it rolls up and down your back, and so to replace that, you have to replace the whole chair back.

Justin: So, right here we’ve got pulled apart is the foot rest, and this is just showing the bottom of the foot rest. A couple of things to note on here, so we’ve got the same, these are just disks that spin in a circular motion to massage the feet. This on on the cheaper chair, and then you have one bag that comes in to here, which is one airbag. The other thing that I’ve noticed, as far as the technical standpoint, is in these tubes, on the more expensive chair, they’ll actually put some metal, a metal spring that’s in there that’ll actually, if somewhere it gets pinched, or there’s air for some reason that’s getting hung up, it’ll actually allow it to go through. So, that’s one of the things to note, the other thing is, the cheapness of the wood that they’re doing. It looks like it’s a pressboard or a plywood that they’re using on this, and then they’re stapling the airbags to the side, just using a foam skirt on it, and then this is just pulling over all the way. If we move over to the Infinity Genesis, you’ll notice a couple of things. The airbags are screwed down, which is really nice, and then this has got three airbags, which will actually inflate, which gives you better pressure. On that chair, when I was sitting in it, you could barely feel any pressure being applied to your feet. Where in this, this’ll actually come down and put, and hold your feet nice and tight. And then this one, we couldn’t take the, without cutting this or taking it completely apart, we couldn’t get access to the rollers, so we’re going to try to see if we can get you some footage of that. But this has three different rollers on the bottom that actually roll on your feet, and the middle one is nice because, on the arch of your foot, it’s a little bit raised, so that you can actually get some feeling there, where with the two, you’re not going to get any feeling really on the arch of your foot. This one is made out of a very durable plastic, which will last a lot longer than any type of wood will, that will eventually, over time, break.

Alan: How about the Achilles bubble there?

Justin: Oh, yeah, and then in the back here, you’ve got airbags in the back as well that inflate, that actually put pressure on your Achilles, to give you a full squeeze, and then these have got calf bags. Some of them will actually have a calf roller as well, which will put some pressure on it.

Alan: Thank you, Justin. That was fantastic. I appreciate your expertise in showing us the differences between the two chairs. In summary I just want to make sure I make it clear that we’re not saying that the $500 chair is not a good chair for you. These cheaper chairs have come in to market because a lot of people want to get in to the market and they cannot afford to get a chair that’s $5000, $6000, $7000, or even $10,000. Now, you’ve seen through the video today, through this video, what you’re giving up when you go for the cheaper chair, but you know, $500 or $1000 or $1500, if that’s what you can afford, then that’s what you can afford, and then you get the best you can get for that money. You just may have to replace it, you may, sooner than the other one, than a higher-end one, but you will still at least have a massage chair, a chair that’s going to do something for your back, and any massage than no massage, for the most part. Even though, in my years in this business, I’ve seen some chairs that pretty brutal, but you know, most of these chairs are just, they will, they’ll get done what you need done at the budget that you can afford. But I wanted you to understand that these are not, these are not like the same chairs, somebody’s just pricing one higher than the other. There are true differences in the quality of these chairs. You notice the wafer board, or that thin plywood on the cheaper chair. You notice a hard, plastic molding that handles a lot of metal components, motors, roller tracks, the roller mechanism itself, it’s a very heavy mechanism. The mechanism on the cheaper chair was very, very basic, very cheap, very simple, just plastic spinning disks. I don’t know if, I think we mentioned this, but like a chair like the Genesis is about 275 pounds. The weight of this chair was, I think, 136 pounds. This chair also, you’ll notice the size, like just from the angle of the shot, you’ll see the difference in the size of the chair. This is a bigger chair, it can handle a bigger body, an American, bigger American body. This chair is designed for smaller bodies, you will have trouble feeling like you’re getting a full massage in this kind of a chair if you’re, like I’m about 5′ 8″, a little over 5′ 8″, I did not feel the rollers, or not, they’re not rollers, the rotating disks on my neck at all. And then I’m, and if I did, it was down in the lower part, I felt it hitting the material, and the material was hitting my neck. So, if you’re taller than 5′ 8″, you’re not going to getting much of a massage, 5′ 7″, 5′ 8″, you’re not going to get much of a massage on it. Also, one thing, I don’t think Justin mentioned this, he mentioned it in the feet, but these airbags don’t compress very much. The airbag in the arm is, there’s such a wide gap there, and the airbags don’t inflate very much to begin with, and you, and I think when Justin sat in it and he turned it on to test it, these shoulder airbags barely touched his shoulders. On the Genesis, you’ve got sequential airbags that fit in to the whole arm, and you can see the depth of the airbag housing, and you can put your arm all the way in there, and you’re getting it massaged by three airbags that are sequentially moving up and down your arm. The airbags in the feet and the calves work in concert with the foot rollers, and you get a good squeeze, along with a good foot massage. This chair, you don’t get a lot of the airbag component at all. I think that’s probably just about it. Justin went in to some really good things, like the Achilles heel bubble on, or bubble, air bubble on the Genesis. He talked about the spring mechanism inside the air hose so that when the chair moves, and the air hose doesn’t get, the air hose won’t get kinked and block the air passage, which you’ll see on a lot of the cheaper chairs, and then he talked also about the – oh, one thing that we did not mention – is that it’s very hard to get replacement parts for these cheaper chairs. As a matter of fact, you may not even be able to have, there may not even a phone number on the owner’s manual, or on Amazon, or eBay, where you’re dealing with the company to purchase the chair. And Justin, I think he said about 98% of the, and he does a lot of work on massage chairs, as I mentioned, he’s been doing it for years, and he gets a lot of these, a lot of the owners of these cheaper chairs calling him, looking for parts, and he cannot get parts, he just can’t get them. There’s nowhere to call, there’s nowhere to reach out to get help, and so you want to be really careful when you get the cheaper chairs. Make sure they’ve got some warranty support that you can access, and get support, get true support, and you know, you’re not going to get in-home repairs on chairs like this. You’re not going to, probably if you want to have a repair, you’re probably going to have to ship the chair back to them, at your cost, and have them repair it for you, if in fact they repair it at all. So, there’s things that go with that, and don’t go with that, but you do get what you pay for. But again, I want to iterate that, or reiterate that if you cannot afford a nice $5000, $6000, $7000 chair, and all you can afford is a $500 chair, this is going to be better than nothing at all. And so, it serves a purpose in the market, and that’s really important to understand. I’m not bashing these chairs, I just, I wanted to explain to people that are asking me ‘Why are you charging so much for this chair, and so little for this chair? You guys must be just cleaning up on profit margins, or whatever.’ It’s not like that. Granted, they have better profit margins on the more expensive chairs, but there’s a lot more service and support that goes in to it as well. For example, we offer Lifetime Labor on a chair like this. We could never afford to do that on a cheaper chair like this. One problem with the chair that we would have to pay for the tech support would wipe out our profit margin, and so there are certain things you just cannot get when you’re going this price range, that you do get with the premium chairs. So, anyway, I’ve gone on too long. I hope that made sense. I hope I’ve covered everything that we wanted to talk about today, and showed you everything that we wanted to show you. But I hope you found this video helpful. If you did, please feel free to thumbs up ‘Like’ us on our YouTube channel. And of course, help us spread the word about massage chairs, whether they’re cheap or expensive, by sharing this video on your social media platforms with your friends and family. I’m Dr. Alan Weidner from ‘,’ and I will see you on the next video. Bye bye.

Click on the following link to watch this Infinity Genesis massage chair tutorial on our YouTube channel.

Massage Chair Industry Update – April 1, 2020 (Video)

news mic
news mic

Transcript of Video Titled “Massage Chair Industry Update – April 1, 2020”

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today is our biweekly massage chair industry update for Wednesday, April 1st, 2020. There’s not going to be any April’s Fools jokes in this recording. So, everything I tell you is straight up the truth as far as what I’ve heard, and what is currently going on in the massage chair industry.

[SCREEN TEXT: Coronavirus & Massage Chairs Update]

Alan: And of course, primary on everybody’s mind is the Coronavirus, the pandemic. I wrote an article a little over a week ago that talked about the effects of the virus on the Chinese supply chain, as well as effects it is having on the business here in the United States. And of course, some things have changed since then.

[SCREEN TEXT: Video Interviews with Heads of Human Touch, Luraco, and Furniture for Life]

Alan: From what I understand, and by the way, I did, I think, four interviews last week, sorry, three interviews, one with Kevin Le, who’s the CTO of Luraco Technologies, David Wood, who’s the CTO of Human Touch, and Cliff Levin, who’s the CEO of Furniture for Life, which is the parent company for OHCO, D.Core, Positive Posture, and Panasonic USA, and I think I got them all. Anyway, those interviews are, I did with them to find out what their take was on the industry, and what’s going on with the virus, and what changes are going on in China. The good news is that the Chinese production is almost up to 100%. Numbers, we’re hearing numbers like 90%, close to 100%, and chairs were on the water, as they say, which means that they, they’re on the ships, and they are released from the port in China, and they’re on their way in to the United States. Now, of course, in the United States, things are a little different now, because we’re just kind of still, we’re you know, China’s hit their peak, and are now on the downswing of this, but in America, we’re still kind of on the upswing. Even though, here in Utah, over the last couple of days, there have been increased numbers of Coronavirus cases, but they’re increasing at a slower rate, which is wonderful. And of course, we want it to stop altogether, but that hopefully will be soon.

[SCREEN TEXT: Massage Chair Relief Showroom Hours Canceled]

Alan: Anyway, here in the United States, a lot of the states have issued shutdown, you know, some shutdown policies or recommendations, in California, and in Arizona, and in Utah, where all three of my stores are, we have had to shut the doors for regular hours. I only had, I was only there by appointment in my Utah store, but the California and Arizona stores had regular hours, and those hours, or those stores are now closed down. We still do meet at the showroom with deliveries and some other situations, but we do not have regular hours. If you’re interested, you know, to talk to us at the stores, you can call the store phone numbers, and you can find the numbers on our website for our store locations. But anyway, things have changed here, definitely changed, and we, of course, that means our staff have, their hours have been cut down pretty much to nothing, except for a few things that need to be addressed, like deliveries, and answering phone calls, and whatnot. But it is definitely changed here, and so that’s what’s big, that’s the big deal now. We are, oh, and I, you know, one of the things that, someone asked me once, ‘Are you, you know, will there be a problem with these chairs coming from China having the Coronavirus on the chairs, or on the boxes?’ And the answer to that would be no, this virus has a very short shelf life, if you will, and the virus will not survive the trip on the actual product itself, coming from China, so we’re pretty good there. Of course, you get conflicting information about this thing all the time, you know, one minute, it is airborne, the next minute, it’s not. You know, wear a mask, don’t wear a mask, you know, I don’t know what to believe, you know, some say that the virus can last 24 to 72 hours outside of a host. I’ve heard longer and shorter numbers than that, so I’ve heard that it can you know, be done within a matter of hours, like up to nine hours, and it’s dead, but I’ve heard others say that it could be a few days, but I don’t really know. But there’s all kinds of information out there, it is a little bit of a crazy situation. I’ve never seen anything like it in my lifetime. I mean, I’ve heard of other, you know, other epidemics, but I’ve never seen anything like this with a pandemic, and I don’t really know what to expect. So, anyway, just please practice social distancing, clean your hands, wash your hands all the time, disinfect parts of your home that, where people, that people in your family are using quite regularly, minimize contact with other folks, and you know, the standard stuff that we’ve all heard, and anyway, just be safe out there, and hopefully this will pass sooner than later.

[SCREEN TEXT: Great Massage Chair Sales Currently]

Alan: I tell you what, during this Coronavirus pandemic, it’s a great time to buy a massage chair, and I don’t mean to sound like a pitch man, but I’m just telling you that every, it seems like every other day, we’re hearing from another company that’s offering a sale. We already have Osaki with their, and Ogawa have offered a free extended warranty with their chairs. Now, starting today, Human Touch is offering $1000 off their Super Novo and their Novo XT2, that’s for the rest of April. We also have some pre-owned, factory-certified chairs from Furniture for Life, I believe we have a DreamWave, an Inada DreamWave, some Panasonic, I think a couple of Panasonic MAJ7s, that are priced very, very well, and you can go on our pre-owned directory and see what we have there. We’ve got a lot of options on our pre-owned directory. If you want to get discounted prices for next-to-new chairs in immaculate condition, go check out our pre-owned directory, because we’ve got a lot of options there. Also, the Brio, the Brio original is down, I think the price, yeah, the price now is $3799, regularly $4999. That’s a great price for the Brio, and that of course, includes a five-year extended warranty, which they’ve, which Furniture for Life is also offering on all their chairs. Yeah, there is going to be another, a brief flash sale this coming weekend for another massage chair company, and I won’t mention who it is because the sale hasn’t started yet, but it starts on the 3rd until the 6th, but stay tuned, watch the website, and you’ll be able to kind of keep updated, and you’ll probably see it if you’re online doing any searching at all. Let’s see, what else have we got to talk about? There really isn’t that much more to talk about. A lot of the, not a lot, but pretty much, well, I don’t know, but most of the massage chair companies that we represent have, are working from home, except for a real skeleton crew of people at the warehouse, and but all the folks and all the principals are working from home, and if you watch the interviews, you’ll see that every one of them is from, every one of the interviews is from the home of the executive, but and some companies have furloughed employees. It’s really a tough time, it’s tough for us. I mean, I’ve got two California employees and two Arizona employees who really are basically out of work for now, and it’s tough. It’s tough on an employer because you have feelings for your staff, you care about them. You want everybody, you know, well, I guess it depends on the kind of business you run, but you want everybody to be successful and everybody to succeed, and everybody to have the means to, you know, carry on, and it’s hard to not be able to, to have to see payroll reductions and unemployment, and of course, even the fear of getting sick, and all that other stuff that’s coming in to play. It’s tough to watch as an employer. But anyway, we hope that everybody stays safe out there.

[SCREEN TEXT: Logistics Update]

Alan: I thought I would also mention to you that I got some interesting information from Furniture for Life about logistics, an update on logistics. As of this emailed that I received a week ago, all the ports in Asia were open and shipping. The port of Long Beach was open, the port at Houston was reopened, a lot of the warehouses are still open, or are open, but just not allowing visitors, and outbound shipping from the warehouse is all good. I don’t think we’ve seen a lot of delay in the local shipping, like shipping out of LA, or out of Texas, or out of Seattle, for the different companies. It looks like the shipping is OK, but the demand is certainly down. And so, there are still some things, and like I said, everything from China seems to be revving up, but here in the United States, things are kind of grinding down even more and more, and it kind of seems to be happening state by state. Every day, you hear something different, and not to mention the fact that Utah had an earthquake a week and a half ago. We had a 5.7, and then later in the day, we had a 5.6, I think, and then we had another one a few days later, and lots of aftershocks. So, and it was raining outside, and miserable, and gloomy, and so, you know, you’re locked inside your home, you’ve got earthquakes going on around you, and it’s raining outside, and cold. That’s just a recipe for depression and disappointment, and but things are looking up, it’s spring is coming, and you know, hope springs eternal, and especially with the changes of the season. So, let’s keep our fingers crossed, let’s stay safe, and do whatever we can to make this adventure, this miserable adventure as positive as possible.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: But anyway, that’s it for our update this week. I’m Dr. Alan Weidner from Massage Chair Relief. If you found the video helpful, please feel free to thumbs up ‘Like’ us on our YouTube channel.

[SCREEN TEXT: 888-259-5380]

Alan: And even though our stores are closed, you can still reach out and call us at 888-259-5380. I’m available to talk about chairs and whatnot. Anyway, we’re here to serve you in any way we can. But have a fantastic day, and we will see you on the next video. Bye bye.

Click on the following link to watch this Massage Chair Industry Update on our YouTube channel.

Massage Chair Industry Update – March 13, 2020 (Video)

news mic
news mic

Transcript of Video Titled “Massage Chair Industry Update – March 13, 2020”

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: Well, good morning. I’m Dr. Alan Weidner from ‘‘ and today is our biweekly massage chair industry update and today is Friday the 13th of March, 2020, and we’ve got a number of interesting things to go over today.

[SCREEN TEXT: Coronavirus & Massage Chairs]

Alan: Not the least of which is the Coronavirus business that has gripped the world, and of course, our nation here in the United States, but I wanted to talk a little bit about that, and the effects it has, or it’s having on the massage chair industry. There’s only been a couple of companies that have mentioned a shortage of inventory because of the Coronavirus, and we are, we have a back-order on the Ogawa Master Drive AI in the Black, or the Graphite and Brown color, as well as the Burgundy and Black colors. The Blue and Sand color is available still, but that has affected – and we’ve been told – and they’ve been back-ordered for at least a month now, and we’ve been told to expect up to the middle of May. So, that is one thing we’ve heard. I’ve also heard from Human Touch that they’re back-ordered, or they are anticipating some chairs being back-ordered until – let’s see – until, also until May, but they have not specified any particular models, probably because they still have inventory, and most of the companies still have inventory, so you can pretty much get, well, not every chair you want, but a lot of the popular chairs are still available in at least one color. I did have a customer that ordered a ZeroG 5.0 from Human Touch, and we were told that that one was back-ordered until May, but I guess what the problem is, is that the production has slowed down in China, because it’s multi-factorial, really. There’s the slowdown of the production because people were not coming to work, or were called, or were, you know, told not to go to work there, and so production was slowed down, I had heard up to 70%, and I’ve heard that some of the factories now have up to 70% or 80% of their employees back at work. But it’s not just the factories, you understand that the factories receive their parts, many of their parts, from other suppliers around China, and if they are shut down, or if their logistics are impeded by Coronavirus fears, or Coronavirus sickness, or whatever, that will impede the production of the final product in the factory. And I remember when I visited the factory just a couple hours out of Shanghai a couple years ago, I think in that video, which is on my YouTube channel, and in the video I think I mentioned that they’ve got these, all these parts in here, that come from other parts of China. And so, if one of the parts suppliers is compromised, their production is compromised, well then, the final product at the factory is going to be compromised as well. The factory doesn’t make everything that goes in to a chair at that factory. So, anyway, we received an update from Human Touch earlier this week saying that new shipments are going to be, or they’re anticipating shipments of new product by the middle of May 2020. So, both Ogawa and Human Touch are giving middle of May as an estimated fulfillment time for back-orders. But again, I told you earlier, it’s multi-factorial, it’s not just that, you have to understand also that when these factories get back to full capacity, or 80% capacity, all the other, all the other factories will also be getting back to 80% capacity, or more or less, but they’re all going to have back-orders coming, and I’m not just talking about massage chairs, I’m talking about every product in general, is going to be coming now. And so, the logistics issues of having enough freight to handle all the shipments is another thing that will slow down delivery. So, there’s a whole bunch of things that come in to play in the process, from production, to logistics, and then of course, receiving the chairs, and the products here in the United States, if they’re back-ordered substantially, we have found, I remember in the past, when Inada first came out with the DreamWave chair years ago, the demand was so high for that chair, they were always back-ordered, and if you didn’t put in your order now for a chair that’s back-ordered for a month or two out, when that chair came in, and you waited until then to place your order, then you were out because they were all spoken for by people that wanted to buy the back-ordered chairs. So, there’s all kinds of these, all these things that happen along the chain of production, and logistics, and shipping, and receiving of the chairs that, you know, I think we take for granted how smooth everything works until something like this happens. But anyway, just to let you know that – oh, and I think also – I think the people, some people, you know, based on the market right now, you know, yesterday was the biggest single drop since Black Monday in 1987 in the Dow, and so, you know, in the market, so I think people are also maybe holding on to their money a little tighter. So, maybe people aren’t buying a chair right now when they ordinarily might be buying a chair, which can affect inventories in a positive way. In other words, if less people are buying right now, that means the inventories that are the current, existing inventories will last a little bit longer. So, that’s something to consider, but don’t bank on that, because if you want a chair and it’s going to be back-ordered and you wait a couple of weeks, and you find out that it’s back-ordered, still put in your order because that chair may not be available when it finally does come in. All the chairs on that shipment might be spoken for in the middle of May, or whenever the chairs come in. So, my advice to you is if you want a chair, pre-order it, don’t wait until the chairs come in because then you may be out of luck until the next shipment comes, and who knows long that will be. So, there’s a couple of thoughts on the Coronavirus, or not thoughts, but facts about the Coronavirus.

[SCREEN TEXT: Coronavirus & Massage Chair Relief Stores]

Alan: Also, as far as our business goes, you know, I have three showrooms, and we haven’t been asked this yet as far as I’m aware, but we will remain open. Of course, my Utah and Arizona stores, I’m sorry, my California and Arizona stores are fully staffed Monday through Saturday, but my Utah store is open by appointment. So, yeah, if I come down with any kind of flu or symptoms, I will not be there, and we can schedule an appointment for when I am better. But in my California store, we do have staff there, and we are taking precautions. I sent out a memo to all of the staff to follow protocol as laid, or suggestions, follow a protocol based on suggestions by the Centers for Disease Control, and the medical field, and those things include: using disinfectants on all of our chairs after people use them, anywhere where there’s touch, human touch, that is where we’re going to use the disinfectants, and we’re also going to be using disinfectant wipes on all the high, all the frequent human touch areas of the showroom, like the bathroom door handles, or the store door handles, or the light switches, or the toilet seat covers, or the sink, we will be using that to clean, keep everything disinfected after human use. We are also cleaning our, keeping our computers clean, our keyboards, our mouse, the mice, or mouses, mice, of our computers, and so we are trying to protect each other, so that we’re not getting each other sick at the showrooms as well. So, anyway, and we’re encouraging our staff to, when they wash their clothes at home, their work clothes, to wash it in the hottest setting, or the warmest setting possible, and of course, to wash their hands throughout the day. And so, we’re taking our precautions at Massage Chair Relief to make sure that the risk is minimal, and it’s not like we have hundreds of people that come in to the showroom, it’s not an industry that is prone to having hundreds of people come in to the showroom. It’s, you know, one appointment by another, one customer by another, after another, and then, you know, and then they’re there for a couple of hours, and then they leave, and then you know, someone else might come in during that time, and they might come after. It’s not like there’s a herd of people coming in every day to increase the risk. So, it’s a little bit more manageable for us. But anyway, I just wanted you to know that that is what we are doing about Coronavirus at Massage Chair Relief. And don’t you find yourself just washing your hands more, and being careful of what you touch, and if you’re touching your nose now, or your mouth, you’re a little bit aware of it than you were before. I’ve become more aware. I’m not a guy that is prone to panicking about things like this. I mean, we’ve had other things come here, like the swine virus a number of years ago, and you know, we’ve had SARS, etcetera, etcetera. We’ve had all kinds of things that have hit here, and I’ve never been one that’s prone to panic about things like that, but I am very aware of, you know, what is going on, and so just subconsciously I’m becoming a little bit more conscious of, you know, my subconscious is manifesting itself in my conscious behavior without me even maybe realizing it until after I’ve done it, like you know, ‘Gee, oh, I’m touching my mouth, oh, I just touched my nose, or I just touched my eyes,’ or whatever. So, but we’re just doing what we can to get through this stage of the virus spread.

[SCREEN TEXT: Interview with Nicholas Beese of Johnson Wellness Tech About California Prop 65 and What Massage Chairs Have to Do with It]

Alan: Another interesting topic, and it’s not nearly as timely, or as pertinent, or as pressing as the Coronavirus, but I had an interview this week with Nicholas Beese, who’s the senior sales manager for Johnson Wellness Tech. They are the company that has the Inner Balance and the Synca chairs, and they make very good chairs, and they put a lot of energy in to production, testing, research. The products they bring to market are good, well-built products. Anyway, one of the things that Nicholas had mentioned to me when I was at the Las Vegas Furniture Market back in January visiting with him, was this Prop 65. See, I just touched my nose, I’ve got an itchy nose and I touched my nose, and now I just thought to myself, should I have done that? Anyway, we were talking about this Prop 65 in California, which is a proposition put forth to make sure that people are notified if the products they’re buying have any carcinogenic compounds or components, and when I say carcinogenic I mean cancer causing, and some of these chairs have maybe a very, very small percentage if any at all, of these, of some cancer-causing agents. And so anyway, Nicholas agreed to do an interview with me, a Skype interview, and we did that earlier this week and I posted it on YouTube channel, but you might want to go and listen to that. It’s kind of interesting, especially if you’re from California, but even if you’re not from California, and you are interested in, you know, the health benefits of the products you’re buying. Now, massage chairs are very healthy chairs, and they can offer tremendous therapeutic value to anybody, pretty much, but are the components as healthy as they could be for you? And Nicholas goes in to talking about foams, and upholsteries, and even in the mechanisms of the chair, and it’s a good listen, it’s a good, it’s about a 20-minute interview, good information in there. But it talks about the testing that the premium chair companies typically go through to make sure that there’s nothing like that in their chairs, and if there are, they’re supposed to post it on the chair. So, if you see a premium chair, you know, like a chair from Johnson Wellness, or Synca, or I would say even from Human Touch, or Furniture for Life, those chairs have been tested, and part of their, the appeal as premium chairs is that they are very safe chairs, and now there’s a lot of cheaper chairs out there. And Nicholas talks a little bit about this in the interview, is that it’s not cheap to test for these chairs to be, you know, 100% safe and 100% non-carcinogenic, if you will. And so, a lot of the cheaper chairs and the smaller factories, they do not make allowance for this kind of testing. And so, and if they have less than a certain number of employees, or staff, they’re not, it’s not mandated that they notify the public, in California, according to Prop 65, that their chairs have these carcinogenic components. So, anyway, I probably made it more confusing by explaining it now, but listen to the interview, it’s a good interview, Nicholas does a great job of explaining it, and I think it’s of value to people that are extremely conscious and aware of what they’re bringing into their homes. I became aware of this proposition about two, two years ago. I had a customer that received a chair, and the chair did not, I can’t remember if the chair said anything about, I don’t know if it had the Prop 65 label. I don’t think it had that, but it did have a product breakdown of what was in the product, or something like that in the upholstery, and they didn’t want that in their home, and so they called me and said that they wanted to return the chair. And of course, you know we have a 90-day return policy for whatever reason you want to return it, and we took that chair back. But they wanted to exchange it for a chair that they knew was Prop 65 compliant, 100% compliant. So, anyway, interesting topics, you know, all about health, right?

[SCREEN TEXT: Johnson Wellness J6800 & J5800 Have Been Discontinued]

Alan: Now, oh, speaking of Johnson Wellness, they discontinued their J6800 and J5800. Those were the models that they brought in to market years ago when I first started carrying their line. They had the J6800, we had the J6800 in our showroom in Utah, and then they, and they’re, again, like I told you, they’re very well-built chairs. They’re very solid, good chairs, but they didn’t sell as much through the traditional retail network. So, they went and private labeled their products, and one of them that I, one of the products they did private label with Human Touch was called the Navitas, which was a chair I really liked. It had calf rollers up the sides of the calves, which I’d never seen, and have not seen since, but they private label, and they also private labeled through, I think Osaki/Titan had the, I can’t remember what they called it the Regent, or the Regent, or whatever. But they private labeled, and then they decided to go back to their own label, which is Johnson Wellness, under the parent company of Johnson Wellness Tech, and that’s when they introduced Synca, the Synca Kagra, the Synca JP1100, and the Synca Circ, and they introduced the Inner Balance Jin, and now the Inner Balance Gi. And anyway, where was I going with this? Anyway, they have now discontinued the J6800 and the J5800, they had previously discontinued the J5600, and so those chairs, they have, I think they have some existing inventory, but we do not carry that category on our website anymore. So, just so that you know.

[SCREEN TEXT: Current Sales – Ogawa and Osaki]

Alan: And then, I just wanted to mention also that we have a couple of sales going on right now. Osaki has a two year extended warranty, that sale was to be until the end of February, but they’ve extended it until the end of March, a two year extended warranty, and well, I’m going to talk about this as far as these extended warranties go. We’re going to talk a little bit about the extended warranty, and I just learned this this week thanks to a customer, who kind of corrected me on something. And Ogawa is still offering their free extended warranty that they offered in February, they’re offering it throughout the end of March as well. And I think, off the top of my head, those are the only overt sales that we can advertise on our website, and of course, we have in our stores, when you come to our stores, sometimes we have in-store sales that are going on, or if you call the store, but if it’s not stuff we advertise on our website, it’s just stuff that we have going on in our respective locals, but those are the sales that are going on right now.

[SCREEN TEXT: A Discussion on the Subject of Massage Chair Extended Warranties]

Alan: Now, I had mentioned about the extended warranties. Now, most of the chairs come with at least a one-year warranty. Well, all the chairs come with at least a one-year-parts-and-labor warranty. Well, I shouldn’t say all of them. The vast majority of them come with a one-year parts-and-labor warranty. And the chairs that we carry, we only carry chairs that have an in-home warranty, so and then they’ll have a second year of parts, a second or third year of parts, and then they’ll have a fourth or fifth year of structural coverage. So, for example, Osaki chairs have a one-year-parts-and-labor warranty, a second year of parts, and a third year of structure. Infinity has a one year parts and labor, three years of parts, five years structure. The Furniture for Life chairs, like D.Core, OHCO, Panasonic, and now BodyFriend, they have three years parts and labor, and Luraco has a three years parts and labor, with two more years of parts, and so all these different companies have different warranties. Oh, Health Mate has a one year parts and labor, and then five years structure. So, they vary from company to company, and most of the companies will offer an extended warranty option. Some don’t, like Panasonic doesn’t offer an extended warranty option, the Johnson Wellness chairs do not offer an extended warranty option. But the extended warranties can be either – for the most – well, again, it just depends, like for example, Osaki right now, they’re offering a two year extended warranty, so that’s two more years of parts and labor, but that extended warranty also includes two more years of parts. So, if you buy a two year, if you, well, you don’t need to buy it, on an Osaki/Titan chair, or the Inada chairs that are being run through Osaki/Titan, they come with the two year extended warranty also. They always will, but for now, all the rest of the Osaki/Titan chairs come with a two-year-parts-and-labor warranty, and that covers, that’ll now give you, that will move your warranty from one year parts and labor to three years parts and labor, and then, they’re also throwing in, instead of just having one more year of extra parts, they throw in an extra year of parts, another year. So, now you’ve got three years parts and labor, two more years of parts, I was mistaken on that. We had always had Osaki warranties as three years parts and labor on an extended warranty, you still get one more year of parts, and then one more year of structural coverage, so it was three, one, and one. Well, I was mistaken in that, and a customer actually had been told that, and I thought no, no that’s not true, and so he verified that, and then I verified it, and sure enough, it is true. Their extended warranty, their two year extended warranty will give you three years parts and labor, and two more years of parts, which is not a, which is a good warranty, and it’s free right now. Plus, we do a Lifetime Labor warranty, so your last two years will be covered by our labor, our tech, and so now you’ll have a full five years. But then, like Infinity, they have one year parts and labor, three years parts, and five years structure, but they have an option to bring your extended warranty up to two more years, so that you have a three-year-parts-and-labor warranty, or a full five-year-parts-and-labor warranty, and then Ogawa, Ogawa has, each of their models have different coverage, depending on what you get. If you get the Refresh Plus, or the Ogawa Active L, or the Ogawa Master Drive AI, or the Ogawa Stretch 3D, they all have different warranties, so and I can’t remember them all, but you can check them on the website. But they’ll have different warranties where there’s one year parts and labor, with a second year of parts, or a third year of parts, then it’ll have an extended warranty option, and it’s either a full five years, or a three-year-parts-and-labor warranty extension, so they, but there’s all kinds of different warranties, and just make sure you’re aware, as I have had to be week, of what these companies offer in their extended warranties. And so, Osaki’s change caught me by surprise, so I sent out an email to all of my suppliers, and I said ‘Could you please give me an updated warranty certificate, so I know exactly what your company is, you know, what your company policy is, warranty policy is?’ so that I don’t look like an idiot when a customer calls me and tells me that I’m wrong. And I don’t mind being told I’m wrong, but you know, sometimes there’s things I should know, and so this is one of those things I should know, and now I do. But in our new website, which should be coming, hopefully coming up at the end of this month, we will have all the updated – as a matter of fact, all of the information has been sent to the web designers – and they should have it up on the new website by the end of the month. But we have that all updated, so you’ll know exactly what the coverage is, and if you have any questions, give me a call. Oh, and then here’s the other thing. So, the way some of it is described is a little confusing, but one company will say, like say the extended warranty will be five years parts and labor. So, people think ‘Well, I get already three years from, like for the OHCO chair, and now they’re giving me a full five-year extended warranty, and so I get five more years?’ No, with the extended warranty you get a total of five years parts and labor. So, sometimes the vernacular is a little confusing, because different retailers will spin it differently, and so don’t get too confused, and it is confusing. So, if you have any questions about it, give me a call, especially now that I have been corrected about the Osaki warranty, which I didn’t, which I was not updated on, or I did not know about the updates. So, anyway, that’s it for the extended warranties, so good stuff there. But anyway, OK, so I think that is it for this week. We have, let me think if there’s any new stuff coming up? I’ve not heard of any other things going on. We’re just, you know, it’s pretty much just business as usual. Well, not business as usual. I mean, this Coronavirus is affecting business for all of us. I was talking to one of my suppliers who was giving me the import logs of all the different massage chair companies, and you know, many of the companies, shipments are down because of, either because of the Coronavirus, or because of decreased demand, or because there’s way more competition in the marketplace, so you know, we were talking about those cheaper chairs coming in, and how that is affecting some of the dynamics of the industry. But the bottom line is, is that things are totally in flux all the time, and you know, we try to stay on top of all of stuff for you so you can be apprised of what you need to know.

[SCREEN TEXT: 888-259-5380]

Alan: But anyway, I guess that’s about it for this week’s industry update. And if you have any questions, please feel free to give us a call at 888-259-5380, and of course, you can reach out through our chat, or through email, or through any of our social media platforms, if you want to, if you have any comments or questions, please feel free to engage, we’d love to visit with you. And a lot of times, I answer those questions, so you know, feel free to reach out.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: And if you found the video helpful, please feel free to thumbs up ‘Like’ us on our YouTube channel, and of course, help us spread the word about massage chairs by telling your family and friends about this video, or any other video that we carry, that help you teach others about the wonderful benefits of massage chairs. Well, I’m Dr. Alan Weidner from ‘,’ and I will see you again in two weeks. Bye bye.

Click on the following link to watch this Massage Chair Industry Update on our YouTube channel.

Massage Chair Industry Update – February 25, 2020 (Video)

news mic
news mic

Transcript of Video Titled “Massage Chair Industry Update – February 25, 2020”

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today is our biweekly massage chair industry update for Tuesday, February 25th, 2020, and not a tremendous amount to go over now. You know, after the holidays, and you know, Black Friday through you know, Christmas and New Year’s, things do slow down somewhat in terms of new models and whatnot. I did go to the Furniture Market, and I think we mentioned it, and the CES in January, and I think we mentioned the new models that have come out of there, including the new Brio Sport, and the Brio Plus. Also, the new OHCO R.6 is out, and let’s see what else we’ve got cooking. I think that’s about it in terms of the newer models, oh, Osaki came out with their Master Drive, or sorry, not their Master Drive, their Maestro LE, which is an upgrade to their old Maestro, which is a very popular chair, but we found that this is a, that we had some issues with it early on, with the squeaking rollers and whatnot,  but they have since fixed that and now the LE has all these new upgrades. Well, not a tremendous amount of upgrades, but upgrades that, including a new remote control, and a, not a revised, but an upgraded roller mechanism. So, anyway, those are the new models that are out, but not too much has gone on since then. Of course, there’s always things behind the scenes and we’ll find things out as the year wears on, but it always, when you get close to the holidays, that’s when a lot of the stuff starts coming out as it did last year.

[SCREEN TEXT: Panasonic MAJ7 Purchase Comes with Zcomfort Queen-Size Mattress]

Alan: But anyway, right now, we’ve got the Panasonic MAJ7 has a promotion for the remainder of this month, I believe. So, that’s not too much longer, but when you buy a Panasonic MAJ7, you get a Zcomfort queen mattress from Positive Posture, and so you know, Panasonic is part of the FFL family, the Furniture for Life family, and that includes OHCO, the new D.Core line, the Panasonic USA, and Positive Posture. And so, when you invest, their promotion is when you buy a, the Panasonic MAJ7, you will get a Zcomfort queen mattress for free. So, that’s a good deal, and that’s available until the end of this month.

[SCREEN TEXT: Current Sales Until the End of February]

Alan: Let’s see, also, oh there are, there continues to be some other sales going on. I can’t remember them all. What comes to my mind is the Luraco iRobotics 7 and the Legend Plus both have $700 off until the end of this month, which is this week. And also, the, oh for heaven’s sake, oh, the Osaki First Class is on sale for $4999 until the end of the month, and I believe the Ogawa chairs also have their sales, which are I believe it’s $1000 off the Master Drive AI, it’s oh I can’t even remember, and I’m going to throw out the wrong numbers, I know, but if you want to go on the website, on our website,, you’ll see the discounts of the Ogawa chairs. But these sales are going on until the end of this month, and so if you want to get a chair, and there’s pretty good deals. These are pretty decent deals, and I think that’s a representation of how much some of the business has slowed down after the Christmas rush, and I think this is a good time, again, also another good time to get a chair.

[SCREEN TEXT: Register All New Cozzia/Ogawa/JPMedics Chairs at]

Alan: OK, now, I also wanted to mention that Cozzia, which is the same company that Ogawa chairs, and the JPMedics Kumo chair, those chairs, that company, and I don’t know, I think they’re called, I can’t remember, there’s three different companies, there’s Cozzia USA, Ogawa World USA, and then JPMedics, but they’re all under the umbrella of the Cozzia/Ogawa family. I believe the factory in China used to be called East Pau in Xhao Ming, China, but I believe they’ve changed the name to Ogawa. So, that is the name, the overwriting name of the factory, and the chairs come directly from that factory. Anyway, I got off on a tangent there. Now they are asking that all customers who buy a new Cozzia, Ogawa, or JPMedics chair, register it, and the website that you register it at is, Cozzia is slash Register hyphen Product, black slash, or slash, so yeah, back slash,, or is it a slash, forward slash, oh I don’t know, it’s the one that goes this way. But anyway, if you get a new Cozzia, Ogawa, or JPMedics chair from here on out, make sure you register it, and so they can have you on record there.

[SCREEN TEXT: Positive Posture Brio vs. Brio Sport]

Alan: Also, I mentioned that the Brio, the Brio is a chair that we’ve had in our showroom from Positive Posture, or the umbrella company, Furniture for Life for, we’ve had it for a couple of years, it’s a very nice chair, it’s a more gentle chair, the original Brio. It’s perfect for people that don’t want an intense massage, perfect for people that are really sensitive to massage, or older folks, who are, who can’t handle too much beating from the massage rollers, the Brio is a great option for those folks. Well, they’ve upgraded it now to two new models called the Brio Sport and the Brio Plus. The Brio Sport is what we’re going to carry in our showrooms, and the primary difference, I sat on it CES, and you can see the video of their sales rep talking about it with other people in the chairs, but it’s definitely a very much more aggressive massage than the original Brio. So, Brio is a good brand, and the Brio, the original Brio, from what I was told by the staff there that they had a near-zero failure rate, which is very rare in the massage chair industry. So, it’s a very, very well-built chair, I believe from the Kang Tai factory, under the auspices of the Furniture for Life family, headed by Cliff Levin. Anyway, that’s a very, very well-built chair, and the Sport, of course, is a brand-new model, so we don’t have a track record, as much of a track record as the original Brio yet, but I suspect that it still has the same quality build since it’s still made in the same factory. But some of the changes they have now is a 4D-roller mechanism, which definitely digs deeper, and it is a strong massage. So, if you want a gentler massage, you might want to go to something like the Luraco Legend Plus though, that’s the chair that we typically will use in our showroom for someone who needs gentle. The Brio used to be also an option for that, but now that we’re going to be, we have sold those floor models, and we’re going for the Brio Sport now, and the Brio Sport will definitely be more aggressive. I believe the Brio Plus is also more aggressive, but as far as the Brio Sport, which is what we’ll have in our showroom, it has a 4D-roller track, more intense design, I mean, more intense massage. It has, it also has heated rollers, which is something that the original Brio did not have, and I think that those are the primary differences. Oh, I think the calf, hmm, it says here on their literature that the calf is expertly massaged by rear and side mechanical and air massage units. So, I cannot remember when I sat on it if I felt a calf roller, but it says mechanical units, which usually refers to rollers, but you know, we won’t know for sure until we try it, and when we will, of course we’ll let you know, and it also has a USB charge port, which the current, original Brio does not have. So, those are the primary differences between the Brio and the Brio Plus, or the Brio Sport.

[SCREEN TEXT: Coronavirus Implications in the Massage Chair Industry]

Alan: Now, the one last thing I want to talk a little bit about is this Coronavirus. Now, of course it’s on the news everywhere, the stock market reflects the Coronavirus outbreak, and continuing spread of it, and of course, this virus comes from China, and so you know, people in our industry had wondered if this is going to affect production of chairs, not in that it would, you know, Coronavirus would come in on the chair, but because of decreased productivity from the workforce, and as it turns out, the workforces have, you know, they just got over Chinese New Year, which lasts a week or two, and all the production pretty much stops during Chinese New Year, but we’ve noticed that some of the production has slowed up and with one model in particular, the Ogawa Master Drive AI, which is a very popular model, but they are out of stock on the Graphite and the Burgundy, and we were told originally that the stock would be here by March 15th. Well, now we’re being told it could be as late as May 7th, and this is a direct result of the Coronavirus, and again, not because of the chairs, they don’t want to send chairs with Coronavirus, or send the Coronavirus with the massage chairs, but it’s because the workers are, there’s a tremendous fear in China about contracting the Coronavirus, so work productivity has decreased. I understand that work schedules have decreased, and so they’re just now putting out as much production as they had in the past, and we’re seeing this now with the Master Drive AI. It’ll be interesting to see if we see that with other chairs, even though there’s chairs that are made in Japan, or quote, unquote, made in Japan, their components are made in China. So, it’ll be interesting to see how even the made in Japan chairs are affected. The one chairs I would see not being affected would be the Luraco chairs, because their chairs are American, and Taiwanese made. Now, I don’t know if the island of Taiwan has, you know, Coronavirus outbreaks, like the mainland China does, I don’t know, but we’ve not heard of anything about that from Taiwan. But anyway, just a little heads up for those of you that are interested in buying chairs. You may want to, you may want to, or may brace yourself for a decrease in inventory amongst the different massage chair companies, depending on how much inventory they have in stock here already. And so anyway, and speaking of that Ogawa Master Drive, you know, we only have the Blue and Sand in stock, Blue/Sand color, it’s a Blue exterior, but beautiful, we have it in our showrooms, very, very pretty color, and then a Sand, light brown-colored interior, but we also have, we do have a pre-owned one. I think it is the Graphite one that we have available. So, there still is a market for pre-owned chairs out there, because they are here already in the States, and they’ve just been returned to us, or they’re floor models, or whatnot. So, anyway, just so that you know the Coronavirus does affect Chinese production. We will see how it affects inventories and shipments to the US over the next number of months. I know they’re working frantically, I just read an article this morning that one of the pharmaceutical companies have come up with a vaccine test for the disease, well, how does it, national something disease control. And so, they’re going to be testing that, but they say that even if it is, and they rush it through, it’ll still be at least a year. So, it’s an, this Coronavirus is an interesting development. It does affect Chinese products, because it does affect the Chinese workforce, and the Chinese productivity level. So, anyway, interest current event that is affecting us directly, or has, or is affecting us directly, and probably will affect us even more as time goes on, unless of course, they get an answer. Oh, I heard also that there is a medication that seems to be treating the Coronavirus quite well. I can’t remember what it is, but Resmedivere, or something like that, I just read about that this morning as well. But anyway, that’s pretty much it for our update for Of course, I’ll probably remember something I forgot to mention and write down as soon as I say goodbye.

[SCREEN TEXT: 888-259-5380]

Alan: But if you do have any questions, feel free to give us a call at 888-259-5380, we’d be happy to answer any questions for you. Our new website should be up, it’ll hopefully be up in March. I’m pretty sure it will be up in March. We’re still tweaking it on a regular basis, but I’m quite excited about it. It’s a real departure from what we’ve been doing in the past, and our emphasis is not going to be on, you know, sales and deals, our emphasis is going to be on education, and so I’m quite excited about the new design. It’s a more simple, a more simple, bright design theme, but with still the same tools that we have on the current site, but just deployed a little bit differently, and so I hope you will find it interesting, and especially helpful in your search for a massage chair. But anyway, that will come out, hopefully in March, like I say, we’re still working on things. There’s so much work that goes in to a site redesign. I mean, converting all the pages, and we have thousands of pages. I think they told me that we have over 4000 pages that need to be converted to new pages. We have, you know, shopping carts for each of our different stores. We have, of course, our My Chair Finder software, the massage chair comparison chart, we have just a lot of things that need to be converted over, and so it’s no small task. I think we’ve been at it for, now for, September, October, November, December, January, five months, yeah, almost six months. So, anyway, but we’re excited to have it going, and we’re taking our time to make sure we get 99% of it right. Of course, we’ll find out some things after we open the, until the, you know, after we deploy the site, or you know, launch it. So, there will be some things that’ll need to be changed, I’m sure. But anyway, we’re very excited about it, and we’ll keep you posted on that on subsequent massage chair industry updates.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: Well, if you found the video helpful, please feel free to thumbs up ‘Like’ us on our YouTube channel, and of course, as always, help us spread the word about massage chairs by sharing this video with any of your friends and family through your current social media platforms, you know, whether it’s, and they change all the time, Twitter, Instagram, Reddit, YouTube, Facebook, whatnot. There’s tons of them out there, but we appreciate you helping us spread the word. I’m Dr. Alan Weidner from Massage-Chair-Relief, and I will see you again in two weeks. Bye bye.

Click on the following link to watch this Massage Chair Industry Update on our YouTube channel.

Tips for Moving Your Massage Chair

Massage chair moving
Massage chair moving

So, you’ve found the perfect massage chair and have enjoyed having it in your home. But now, you want to place the chair in a different room. Or maybe you’re moving to a new house. In either case, you’ll need to take come precautions to ensure your safety and guard against damage.

At Massage Chair Relief, we don’t you to be injured moving your chair or for it to experience a problem after the move. To that end, we’re sharing a few tips on how to avoid both of those issues.

Measure the Doorways

When your massage chair was delivered, the crew likely brought it in through the front door. So it should fit through your other doorways, then, right?

Not necessarily. Your interior door frames may not be as wide as your front entryway, so don’t make any steps toward moving your chair until you’ve taken measurements. And if you’re moving to a new home, measuring is particularly important, as it enables you to make plans on how to bring the chair in and where to place it in the house.

Consider the Weight

Think you’re pretty strong? A high-quality massage chair can weigh a few hundred pounds, and that can be more than the average person can handle.

We strongly recommend that you don’t attempt to move the chair on your own. Instead, ask a friend, family member or neighbor to help. You might also want to get furniture sliders, as putting one under each foot allows you to gently push the chair across the floor, limiting the amount of time you have to lift the heavy weight.

Hire a Professional Mover

If you’re moving to a new house and want to make sure your massage chair is fully protected – or if you cannot recruit anyone to help you move it within your home — hiring a professional mover makes sense.

Professional movers are accustomed to lifting and transporting heavy objects, and they’ll also have packing materials and equipment to safeguard your massage chair during the move. For your safety and peace of mind, it’s best to leave the moving to the experts.

Take the proper precautions, and you shouldn’t have any problems putting your therapeutic chair in a different spot or moving it to a new home. And if you have questions, you can always reach out to the friendly and knowledgeable team at Massage Chair Relief.

We truly care about our customers, and we’re happy to share our expertise. For more tips on moving your therapeutic chair, give us a call, send an email or stop by one of the Massage Relief showrooms today.

Massage Chair Industry Update – February 6, 2020 (Video)

news mic
news mic

Transcript of Video Titled “Massage Chair Industry Update – February 6, 2020”

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today is our biweekly massage chair industry update for Thursday February 6th, 2020. Thank you so much for joining me, lots of good things to cover today, or at least some interesting things to cover today.

[SCREEN TEXT: OHCO M.8 New Price is $9799 NOT $9999]

Alan: I mentioned last, on my last interview, or last industry update that the OHCO M.8 was going to go up to $9999 in price on February 1st, and I stand corrected, that is $9799. So, it’s jumped from $9499 to $9799 for the OHCO M.8. The leather chair, which retails at $14, 999 has not changed, only the synthetic leather, the more popular one.

[SCREEN TEXT: February Luraco Sale – $700 Off iRobotics 7 Plus & Legend Plus]

Alan: Also, Luraco has a sale for the month of February. They just announced it last week, or at the beginning of this week that for the month of February, you can get $700 off on the Luraco Legend Plus or the Luraco iRobotics 7 Plus. So, that’s a very, very good deal right now, $700 off. That’s actually a better deal than they were doing during Black Friday and Cyber Monday and Father’s Day and Mother’s Day. So, thank you, Luraco, for that.

[SCREEN TEXT: February Ogawa Sale]

Alan: Ogawa has a sale this month where they are taking prices off their chairs. The very popular Ogawa Master Drive AI is on sale for $8999, so $1000 off. The Stretch 3D is $1000 off at $5999. The Ogawa Active L Plus is on sale for $2999 instead of $3299, and the Refresh Plus is on sale for $1999 instead of $2599.

[SCREEN TEXT: Osaki Sale]

Alan: So, they have sales going on right now, and I believe Osaki’s sales are continuing, the ones that we had mentioned previously. I don’t even remember off the top of my head what they are. I think the First Class is on sale for $4999, and that includes a two year extended warranty, and I believe the Alpina is on sale for I think $4299. But anyway, I’m sorry I wasn’t more prepared to give you, to review the Osaki sales.

[SCREEN TEXT: Pre-Owned Directory Models – Lots to Pick From at Very, Very Good Prices]

Alan: Also, we have, and I mentioned this prior, you know, at Christmas time, and Black Friday through Christmas, we has quite a number of sales, and of course, we have a certain percentage of them that are returned, and we have the industry’s best return policy in that we have 90 days free returns, you know, we pay for the return shipping. Well, we have these returns, and of course, the more chairs we sell, the more returns we have. So, right now, I think we’ve got six or seven great deals on our pre-owned directory. So, you can go to our website, and go to the, what is that heading called, the heading is ‘Current Sales,’ and you can select the pre-owned directory. Now, we will be, well, I’ll get to that in just a minute, but anyway, there are some very, very good sales on the pre-owned directory. For example, we have a Master Drive AI, which is only about a month old, for $7499. We have an Osaki Maxim for, and that’s only like one or two months old, and was hardly used. It was a local customer, here in Utah, that chair we’re selling for $2299. A Panasonic, a two-month-old Panasonic MA73, a very good chair for $4499, it’s regularly $5999, and let’s see, we have an Ogawa Refresh Plus for $1599, an Osaki Ekon floor model for $4999, that’s a 3D L-track with calf rollers and calf kneading airbags for $4999, that’s a very, very good price. We have a JPMedics Kumo for $4999, regularly $7999, and we have an Active L, actually yeah, we have an Active L for $2499. So, anyway, we’ve got lots of deals on our pre-owned directory. So, you might want to check those out. There’s no returns on the pre-owned chairs, but the deals make it so worthwhile that the risk of, you know, running the risk of not liking the chair as much as you maybe would another chair, it’s, that risk is minimized significantly by the fantastic prices we have. So, anyway, take a look at the pre-owned directory, and the factory warranties continue on, you’re going to be with the warranty, and you have also our own Lifetime Labor warranty, which we give to every pre-owned and new chair, wherein you’re covered for labor for as long as you own the chair, and you can read about that on our website, on the Peace-of-Mind Lifetime Labor warranty.

[SCREEN TEXT: Website Redesign Almost Done!]

Alan: And speaking of the website, we are almost done our redesign, and they’ve been working on it for months, like I think since September, September, October, November, December, yeah, it’s been like five months. It’s a pretty big project because number one, we have like thousands of pages, and you know, you spend 15 years writing articles, and posting chairs, and posting videos, and whatnot, you’re going to have, you know, you’re eventually going to have a lot of content, and we’ve got a lot of buttload of it, and so it’s taken then quite a while to that. But secondly, we’ve changed the whole format of the website, and it’s going to be a whole different approach. It’s going to be more simple, a little bit more simple navigation, but really a great user-friendly webpage for helping people decide what chair is best for them, and because that’s the greatest dilemma people have is, you know, what chair do I get, and we help you narrow it down, and we put it in to some cohesive steps. But also, the reason it’s taking so long is because there’s a lot of things that I’d like changed, and I want to do differently, and you know, the good people at the web design company, they do everything I ask, and of course, sometimes, the things I ask, I don’t really like, so I ask for changes later, once I’ve seen what it really looks like. So, it’s a little bit of, you know, the amount of content that needs to be changed, and migrated over to the new website, and it’s also a little bit of anal-retentiveness from yours truly, because I want things to be just right. And of course, they’re never always going to be just right, but we should see that website coming out, knock on wood, I’d say this month. But again, we’re still, you know, making the changes.

[SCREEN TEXT: Las Vegas Furniture Market Visit]

Alan: OK, Furniture Market, now, three, four weeks ago, I went to the CES, and you saw the videos. I had different videos for each of the vendors that I visited, and three of my vendors were at Furniture Market in Las Vegas, and I was there last week, and I took a video. I compacted the videos in to one thirteen-minute video, but I visited with Michael Malone from Infinity, and he goes over their line up with us. I also visited with Nicolas Peace again, who I saw at CES, and he talked about the Synca JP1100, well, he talked about a new model that they have, and he talks about it on the video. And we also visited at, with Osaki, with Osaki/Titan at their booth. They don’t like to be recorded too much, so I didn’t talk to anybody there, I didn’t interview anybody, but I did record three of their new models, including the Inada DreamWave, because now Osaki/Titan is the US distributor for the Inada DreamWave, and also a version two of the Pro Maestro, and also, a chair called the Paragon, which is a chair that we have seen similarities to in one of the old Infinity models. So, anyway, so they have some new models there, and I go over those briefly, but I really didn’t have anybody to interview on camera, so there wasn’t a lot of detail. Also, OK, so, oh, and I also visited, when I was at Furniture Market, I also visited Furniture for Life, you know, OHCO, Positive Posture, D.Core, those folks, and they didn’t have anything new that we hadn’t already reported on, but I did have a good chance to visit with them. And then I also went to the Cozzia booth, and Cozzia, or I shouldn’t say booth, it’s a bloody showroom, it’s a big, beautiful showroom. All of these were, for the most part, nice big showrooms. Anyway, Cozzia, we chitchatted a little bit about some warranty support for returned chairs that we have, talked about the models, and the new modes from Ogawa, and I didn’t record any of it, because it was mostly just shop talk that I had with them about protocols, and warranties, and things like that. So, there were no, there are not really any chairs to record, or anything like that. But anyway, I did visit with them, just to mention it. But anyway, while I was at the Furniture for Life store, there was another vendor there. He owns stores in Florida, and we, and the great thing about being in this business is you know, that the world gets awfully small when you’re in a particular niche like the massage chair niche, you know, I’ll run in to people in different, from different parts of the country, or the world, for that matter, who have maybe seen my video, or I’ve seen something from them, and we, you know, we kind of know who each other are, then you run in to each other and say ‘Oh yeah, you’re Dr. Weidner.’ And ‘Oh yeah, you own this store,’ or ‘Oh yeah, you run this website,’ or whatever, and it is kind of fun. I kind of like it.

[SCREEN TEXT: Vegan Leather?]

Alan: Anyway, there was a fellow there, and I’m not going to mention his name because he didn’t want me to, but we, I kind of, I heard him say a term, him and his, whoever it was, the other person that worked for his company was there, and they were visiting from Florida, and they were sitting on the OHCO chair, and anyway, the gal that was there asks, she said now, she mentioned something about this chair having vegan leather. And I went ‘Vegan leather, what,’ at first it didn’t quite register, I thought maybe I just heard her wrong, because you know, I’m 60 years old, and I don’t hear stuff really good half the time, and I don’t know if that’s selective deafness, or just an overall deafness from listening to too many ’70s rock-and-roll songs in my day, in my heyday, but I said ‘Hold it, did you say vegan leather?’ and she said ‘Yeah, vegan leather,’ and I said ‘What in the fat crap is vegan leather?.’ And then they went on to explain that this is a term that they picked up from, they thought it was Cozzia, somebody had used the term vegan leather to represent synthetic leather. So, you know, we see this synthetic leather in, most of the massage chairs have it, there are some that have leather, like the M.8LE from OHCO, or the BodyFriend Pharaoh SII has a leather interior material, and what’s the other one I’m trying to think of that has leather? Doggone it, I can’t remember, I know I think there’s one other one, but there isn’t many other chairs with leather. But anyway, that says genuine premium leather, this was vegan leather, and they said that it kind of was a new name for this synthetic leather because it kind of gave it a healthy vibe, a healthy connotation, because you know, a lot of people have issues with synthetic leather because it’s not real, it’s fabricated, it’s, you know, and in California, they actually have a Prop 65 thing, and I’m going to do a, I’m going to be doing a video interview with Nick Peace from Johnson Wellness in the not-too-distant future to talk about this because I was so fascinated by it. But I’ve had customers in California that have asked if our chairs, the chairs that we sell, meet Prop 65 standards, and I didn’t know. Anyway, but some of these synthetic leathers have a little bit of a negative connotation because it’s synthetic, it’s not real, it’s not living, breathing material, like leather is. It’s also cheaper, and in some instances, it’s more durable. But anyway, vegan leather, so there’s my term for the day. I thought it was kind of cute. I don’t know if I’ll actually use it, but you saying vegan, instead of synthetic leather, it kind of does have a little bit of a, kind of a, more of a healthy, holistic, gluten-free, lactose-intolerant, green connotation to it, and so there you go. Vegan leather, if you hear it, if you ever hear it, you’ll recognize it now. Also, speaking of Johnson Wellness, when I was talking to Nick Peace, I really enjoy talking to Nicholas, because he’s got a lot of insights in to the industry as a whole, and we chitchatted a little bit about this Prop 65 thing in California, which we will talk about in greater detail. But there is so much more that goes in to building these chairs, and so much more quality control, and protocols for quality standards that I had no idea about that go on with some of these companies, with some of these manufacturing companies, or these factories in China, and some of them, you know, are pretty lacking. And we always knew that some companies, some factories have very poor quality control, some have really good quality control, but quality control is not just, you know, the chair works really good. It’s quality control in the fabric, in the plastic and metal components, and how they hold up, and how durable they are, and how long they last, and you know, if there’s chemicals being used that might, you know, have some effect on, like Prop 65, in the state of California. So, anyway, he was kind of going in to all this stuff that needs to be considered, for a chair to be, you know, passed as being a good quality-control chair. It’s not just like ‘OK, yeah, well, a guy sat on that for an hour and it’s working, it’s good, there’s so much more that goes in to quality control that I really was not fully aware of, and Nick Peace, from Johnson Wellness and Synca Wellness, kind of opened my eyes to some of that stuff, and I really appreciated that.

[SCREEN TEXT: Johnson Health Tech Acquires Majority Share of Fuji Medical of Japan]

Alan: But anyway, in our conversation, he also mentioned that Johnson Health Tech, which is the parent company of Johnson Wellness here in United States, but Johnson Health Tech, which I believe is out of China, and I think they, yeah, I think out of China, but I may stand corrected on that, but they just purchased or acquired a majority stake in Fuji Medical of Japan. So, on February 4th, there was to have been a press release issued, and I kind of waited until the 4th before I did this, at least the 4th until I did this broadcast, but there was no press release, I didn’t see anything anyway. So, but anyway, there was a press release announcing that Johnson Health Tech has acquired a majority stake-hold in the Fuji Medical of Japan. And Fuji Medical of Japan is like one of the, one of the, if not the, oldest massage chair manufacturing company in the world. They’re out of Japan, of course, I believe they’re in Osaka, and they have the Fujiiryoki chairs, which you may have been familiar with in the past. They also created the old Osaki 4D, or sorry, the JP4D, and the 4S, and the 4.0. Those chairs are basically all out of Fuji Medical. So, anyway, that’s a big buy-in by Johnson Health Tech, and so they’re going to be having some chairs that they will have some intellectual ownership of the design and engineering of. So, I’m curious to see what they might come out with in the next, you know, year to two years, which is typically a product development curve. So, we’ll see what they come up with, but that’s pretty interesting information. And finally, I wanted to chitchat just a little bit about our Lifetime Labor warranty, we had a, OK, so, our Lifetime Labor warranty, if you’re unaware of this, we cover, we give you Lifetime Labor coverage on your massage chair, whether it’s a new one that you bought from us, or a pre-owned one that you bought from us, as long as you own that chair, you’ll be covered by our our pre-owned warranty, or sorry, not pre-owned, our Lifetime Labor warranty. So, you, you will get the parts and the diagnosis most likely from the massage chair company, whether it’s you know, Human Touch, or OHCO, or Infinity, or whatnot, and then you get the parts from them, but then we will provide a tech for you, and some locations in the United States do not, and we tap in to about five or six different networks of techs for furniture and for massage chairs, and sometimes it’s very difficult to find a tech in your zip-code area. We have a customer in Pagosa Springs, Colorado, which we’ve been trying to find a tech for them for months, and it’s very, very difficult. We’re trying to find another one for a customer in South Dakota, very difficult, and sometimes, one of the networks was able to find a tech, but it was 200 to 300 miles away, and so in that instance, there is a mileage charge beyond 25 miles, which is what our radius is, and most techs, as a matter of fact, we have not, knock on wood, to this point, we have not paid mileage charges on any of our, maybe once, we did, I’m trying to reflect on that, but on any of our Lifetime Labor warranty claims. But there’s a couple here, a couple of folks that are quite a way away, and there’s going to be a mileage charge. The service call we pay for, up to 25 miles we pay for it, it’s all free, but if you live outside of 25 miles, there’ll be a mileage charge. So, it’s $1 a mile, so if you live 50 miles away from the local tech, you’re going to pay 25 miles in, or $25 in fees each way, and so this is something that’s, that is, of course, we make it clear to people if they inquire about whether there’s a tech in their area or not, before they buy a chair from us. But I might also mention that sometimes people wonder ‘Well, why buy an extended warranty if you guys have the Lifetime Labor warranty?’ Like, some companies have a three-year parts-and-labor warranty, with two more years of parts. So, the customer will say ‘Why do I need to buy those two, why do I need to buy an extended warranty to get five years full coverage, when I’ve got three years of labor from the massage chair company, and two more years of parts from you guys?’ Well, the only caveat for that, and that does make sense, most people it’s fine, you don’t have to buy the extended warranty, we, our labor coverage will take care of you, but if you live beyond that 25-mile radius, there will be a charge, and that’s the difference. If you buy the extended warranty from, you know, whoever it is, from Furniture for Life companies, or Luraco, or Human Touch, or whatnot, they will take care of the expense of the tech, no matter where they live, and how far away it is, but once you get in to our Lifetime Labor warranty, which is free to you, there are, there will be some mileage charges if you live past that 25-mile radius threshold. So, anyway, I just wanted to clarify that, and sometimes people wonder ‘Why should I buy an extended warranty when you have the Lifetime Labor warranty?’ Well, that’s a good point. You usually don’t have to, but if you live outside of a big city, or a suburb of a big city, like if you live out in the middle of, well, like I’m, well, I’m from Alberta, Canada, originally, and my goodness, there are some towns up in northern Alberta that there is not, there probably won’t even be a tech for hundreds and hundreds of miles. And so, you know, we of course, our Lifetime Labor warranty doesn’t work up there, but for someone that’s in the middle of nowhere like that, maybe there’s some places like that in the United States, as I’m sure there are, where they don’t have access for hundreds of miles to a big city, or a city where there is a tech. So, anyway, the best way to find out if we do have coverage is just get a hold of us, and give us your zip code, and we’ll let you know what’s out there. Anyway, I think that’s about it for this week. What have we got coming up in the near future?

[SCREEN TEXT: Daiwa Massage from US Jaclean]

Alan: Oh, I had a great visit, when I was at Furniture Market, yeah, Furniture Market, I had a great visit with US Jaclean, which is the company that distributes the Daiwa chairs in the US, and you may have seen those at trade shows, you may have seen them at Sam’s Club, but they reached out to me the week of, or I think the week before the Furniture Market, and they wanted to visit with me, and to talk about, talk about maybe carrying their chairs. Well, I’m not real, I get skeptical because I get approached by companies that want me to carry chairs or represent their chairs, that’s not uncommon, but there are some that just are not a good fit, like if the chairs are real cheap, and they have a very low profit margin, I have a Lifetime Labor warranty, I can’t honor that on those cheap chairs. Or if someone has approached me and we don’t feel really good about their customer support record, or whatever, that makes me nervous. Or we need to, you know, do a little more homework to find out, but this was a company I’d heard about, and I’ve had a lot of people call me about these chairs, and people that have tried them, and I was very pleasantly surprised when I met with Eday Yoshida, their VP of sales, I believe, good guy, very gracious, friendly fellow, and we talked about their models, and all their models are built in one of the best factories in China, which surprised me, I didn’t know. And I’ve been to this factory, it’s just a couple hours outside of Shanghai, it’s in a fantastic factory, and anyway, when I, when he told me, you know, I was, I kind of went in there with a skeptical mindset, but when he told me that they were all built in this factory, I was like, they had my attention. Anyway, there are some nice chairs. There’s, some of them are a little similar to other chairs we carry, but they have a couple of interesting models that I like, and we’re going to kind of go through our due diligence right now to see about getting them on our website, and maybe getting one in our stores. But anyway, that may be a line of chairs that we’ll be carrying in the near future, so anyway, Daiwa, from US Jaclean, and they’re based out of Southern California as their headquarters. So, anyway, I just thought I’d mention that.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: Well, that’s it for this week. I hope you found this video helpful, of course, please feel free to thumbs up ‘Like’ us on our YouTube channel.

[SCREEN TEXT: 888-253-5380]

Alan: If you have any questions, you can give me a call at 888-259-5380. I’d be happy to chitchat with you. Oops, sorry, I lost the microphone, I’d be happy to chitchat with you, and of course, I hope you found this video helpful, please feel free to share it on your, you know, on your social media platforms with your friends and family to help us spread the word about massage chairs. Well, I’m Dr. Alan Weidner from ‘,’ and I will see you again in two weeks. Bye bye.

Click on the following link to watch this Massage Chair Industry Update on our YouTube channel.

New Ogawa Models for 2020

ogawa logo
ogawa logo

At the tail end of 2019, Ogawa introduced 3 new models, all three of which are variants of current or recently discontinued models.

A little background first. Ogawa, Cozzia, and JPMedics are all chairs lines that are part of the same corporate umbrella and are all built in the Ogawa chair factory in China (formerly known as EasePal). Cozzia has been in the USA for awhile now, having assumed the sales infrastructure of an older, less popular massage chair line known as Berkline. The Berkline chairs were also built in the Ogawa (aka EasePal) factory. Cozzia’s prime distribution strategy was to get their Chinese-made chairs in brick & mortar stores throughout the country. They have a huge US distribution network as a result of that effort.

As Cozzia was developing their offline store strategy, more and more online companies (like Massage Chair Relief) were inquiring about selling their chairs on their websites. To be true to their offline dealers, they did not acquiesce to what I’m sure was relentless requests from ecommerce businesses for online distribution. Instead, and in response to the online demand, they developed a new line to be sold primarily through online channels. This new line was known as Ogawa massage chairs. We began carrying the Ogawa chairs on our website and in our new California showroom when they first came to market. They had similar features to some of the Cozzia models, but were, for the most part, quite different. They have become increasingly popular with newer models over time.

Then, along came the JPMedics line with it’s flagship chair, the Kumo (JPMedics was originally called Fujimedic, but had to be changed to accommodate some registered trademark conflicts). This chair is another online offering and is very similar to the Cozzia QiSE. We have it in each of our showrooms.

Although we now have 3 brick & mortar showrooms, you may wonder why we still don’t carry the Cozzia chairs in our our stores or on our website. The reason for that is because they require that we carry a minimum of 4 of their models in each of our showrooms to qualify for the right to carry them on our website. Up to this point, we have chosen not to carry that many Cozzia models in our stores. That may change in the future, but for now that is how it is. I will be visiting with Cozzia this week at the Las Vegas Furniture Market and hope to see if they have anything new up their sleeve for businesses like mine.

Well, enough of that. Let’s talk about the 3 new Ogawa models:

  1. Ogawa Active L Plus – this is an upgrade to the popular Active L model. This is a very good brand-name option for around $3K. Although the chair has seen some minor upgrades, the price has remained unchanged. Here are those changes:
    • 3 memory programs.
    • Leg scan (not just electronic control of the ottoman from the remote control).
      • Language settings – 5 languages (English, Spanish, French, Vietnamese, and Chinese).
  2. Ogawa Stretch 3D – prior to the Stretch 3D, we had seen the Smart 3D and the Touch 3D, both of which have not been discontinued. The new Stretch 3D has the same silhouette/body design as the Touch 3D, but includes these additional features:
    • Upgraded roller massage mechanism (it now has the 4D Vario Motion feature that was available on the now discontinued Cozzia Qi and is currently part of the Ogawa Master Drive AI feature-set…more below!).
    • Updated massage auto programs, including 4 new stretch programs. Everyone asks about stretch programs nowadays. This model caters to the stretch-loving crowd.
    • New colors – all black with silver accents and all white with gold accents.
    • Additional airbag compression in the seat and lower back to accommodate the new stretch programs.
    • 3 custom memory programs.
    • Electronic ottoman with Smart Sense air cell technology.
  3. Ogawa Master Drive AI

    Ogawa Master Drive AI – this is a beautiful high end massage chair. The
    silhouette/body design is almost exactly the same as the JPMedics Kumo, but the color options are beautiful and it is a technologically rich massage chair. Although I will be doing an in-depth review of the AI in the near future, I thought I’d list a few of the interesting features here:

    • 3D/4D rollers, including the 4D Vario Motion dial on the right arm rest.
    • Samsung tablet comes with the chair and you operate the chair from an Android app that you download onto the tablet. The app allows for greater versatility of the chair’s programming.
    • Chair Doctor Biometric Health Tracker – The Ogawa Master Drive AI comes with a sensor that you hold in your left hand, which allows the chair to measure certain body biometrics, i.e. perspiration, tension, pulse, and oxygen saturation so that the massage experience can be more uniquely personalized to the body type of the user.
    • Alexa & Google Voice Compatible– Simply speak into your designated Alexa or Google enabled device and tell your chair what you want it to do. Very sophisticated voice response technology now available.

Well, that just about does it for today. I hope you learned some good stuff today about the Cozzia/Ogawa/JPMedics massage chair lines and the latest and greatest model upgrades.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

D.Core Massage Chairs – Cirrus vs. Cloud

DCore logo in black
DCore logo in black

Furniture for LifeFurniture For Life (FFL) is a company based in Boulder, Colorado. They are the parent company of multiple furniture lines including massage chairs. The massage chairs that they represent, either as a US distributor or as a proprietary owner, include Positive Posture, OHCO, BodyFriend, and Panasonic. Cliff Levin is the CEO of FFL and you may have seen my interviews with Cliff through the years, including one we did two weeks ago at the Consumer Electronic Show in Las Vegas.

FFL has introduced a new line of chairs, known as D.Core massage chairs. The “D” in D.Core stands for “deep” and I would say, based on my experience with our new floor model, the D.Core Cirrus, that the word “deep” aptly represents the type of roller massage you get from these chairs. Very deep roller massage indeed!

D.Core Cirrus massage chair
D.Core Cirrus

The D.Core line is the brainchild of Soschu Inada, son of Nichimu Inada, the founder of Family Inada Japan, one of the oldest massage chair companies in the world. Japanese designed and engineered, manufactured in China, D.Core’s flagship model, the Cirrus, has some very unique features, including arm roller massage, calf rollers, redesigned corrugated roller balls, true Shiatsu roller action, and beautiful US-sourced hardwood side panels. It is a stunning looking chair.

Other more typical features of the Cirrus include foot rollers, zero gravity, low back heat, 9 auto programs, synthetic leather upholstery, 3D/4D L-track rollers, airbag compression, and quad rollers. The D.Core chairs come with a 3 year parts and labor in-home warranty.

There are some differences between the Cirrus and the less expensive Cloud model. Here is a list of those differences:

  1. The Cirrus has arm rollers, the Cloud does not.
  2. The Cirrus has calf rollers, the Cloud does not.
  3. The Cirrus has a heat feature, the Cloud does not.
  4. The Cirrus has thigh airbags, the Cloud does not.
  5. The Cirrus has the Shiatsu roller action, the Cloud does not.
  6. The price of the Cirrus is $7999, the price of the Cloud is $6999.

Below is a very brief video of the roller action, along with the redesigned roller balls, of the D.Core chairs.

The calf and arm roller technologies are proprietary, along with the True Shiatsu roller action. I have had the roller action explained to me by the folks at FFL, but I am still not completely clear on how it works. It has something to do with the rollers being able to extend into the back musculature and then a secondary extension mechanism to facilitate an even deeper shiatsu massage. I would defer to anyone at FFL to explain the roller action in greater (and most likely more accurate) detail that what I have just written, in the comment section below this article.

Of course, I will write a full review of the D.Core Cirrus model in the near future, where I will go into greater detail about how the chair feels and works. I can certainly attest to the deep tissue roller massage, particularly in the neck and shoulders region. It is very strong, perfect for folks looking for a really deep massage.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Update to the Inada & DreamWave Saga – OHCO!!

OHCO massage chair logo
OHCO massage chair logo

Well, things certainly can change in a hurry! Back in May of this year, I wrote an article discussing the history of Inada USA, Family Inada in Japan, and the new DreamWave  line of chairs. I won’t go into redundant details, but DreamWave was a new line of chairs created by Furniture For Life (FFL), the parent company of Positive Posture, Inada USA, Panasonic, and BodyFriend massage chairs. The term “DreamWave” was the brainchild of Cliff Levin, President of FFL, and was used as the name of his new chair line.

OHCO massage chair logoRecent legal wranglings about the use of the DreamWave term have now led to the renaming of that brand to OHCO. The chairs are still the exact same, the model names are the same, the brains behind the new line is still the same, and the pricing hasn’t changed…only the brand name has changed. In an interview with me last month, Mr. Levin explains the OHCO name along with the nuance of it’s meaning and significance. You can watch that interview at this link:

Cliff Levin Interview – New OHCO Massage Chair Brand

(If you are interested, you can read the Press Release from FFL announcing the name change, which I have placed at the end of this article.)

Inada Therapina Robo massage chair
Inada Therapina Robo

As a result of the inception of this new line of chairs, FFL then surrendered the US distributorship for the Inada massage chairs. That leads me to the next part of this article. Osaki Titan has formally entered into an agreement with Family Inada of Japan to become their new US distributor of the Inada massage chair line. Chairs should be available next month (“mid-December”) for purchase. So far, two models have been announced – the familiar Inada DreamWave and the new Inada Therapina Robo, which is a chair that was introduced to us at CES last January in Las Vegas. I saw the chair for the first time and video taped it. I didn’t sit in it at CES because the line was pretty long. You can watch that video here (the footage of the Therapina begins at the 16:24 point of the recording):

Inada Therapina Robo CES Footage

As you can tell from the image above, the look of the Therapina has changed a bit since my CES footage last January. We look forward to familiarizing ourselves with the new Therapina Robo once it is available and hope to floor it in at least one of our showrooms. Once we do, you know that we’ll be talking about it in this blog and on our YouTube channel.

Dr. Alan Weidner

PRESS RELEASE: Say Hello to OHCO: The New Brand Name for the Best Luxury Massage Chairs in the World

BOULDER, Colo.Oct. 21, 2019 /PRNewswire/ — FFL Brands proudly announces a new name and brand identity for its Ken Okuyama-designed massage chair lineup. The M.8LE, M.8 and new R.6 are the world’s most meticulously designed and technologically advanced full-body shiatsu massage chairs, and will be marketed under the new OHCO brand effective immediately in the USA. OHCO branding will be gradually rolled out in other countries around the world in the coming months.

Visually, the new logo is designed to invoke feelings of tranquility, calmness and peace. The typography epitomizes fluidity, and the deliberate placement of the letter “O” at the beginning and end of the word symbolizes flow, timelessness and abiding wellness. The logo also speaks to the company’s ties to the ancient Eastern traditions and sensibilities that are built into all OHCO products. Practically, the OHCO name is also easily and consistently pronounced in all countries and all languages.

“We are excited to unveil OHCO, an elegant brand name that will come to represent the many ways we bring preeminent design and proprietary innovations and functions to the massage chair market,” said founder and CEO Cliff Levin. “We believe OHCO exemplifies the ultimate balance of strength, elegance and serenity, and we look forward to breathing life into this brand and relaxation into the lives of discerning consumers around the world.”

The business provides the world’s most luxurious and meticulously crafted massage chairs that promote enduring comfort, happiness and peace. OHCO’s goal is to continue to raise the bar for massage chair standards by developing beautifully designed, life-changing products that cater to the complete needs of the mind and body.

Zero Gravity – What Exactly Is It?

Luraco iRobotics 7 Plus S-Track
Luraco iRobotics 7 Plus S-Track


A frequent question I get from customers looking for a massage chair is whether or not a particular model has zero gravity. When I say that most do nowadays, they usually nod in approval. However, when they are sitting in a chair, they will  invariably ask me “so, what is zero gravity?”

It is a term thrown around quite loosely in our industry because pretty much every chair has it. But, like 3D/4D and L-track vs. S-track, it’s not always immediately clear what it even is or means. I hope to shed some light on it in this article.

According to Lexico (Oxford Dictionary), the definition of zero gravity is, “The state or condition in which there is no apparent force of gravity acting on a body, either because the force is locally weak, or because both the body and its surroundings are freely and equally accelerating under the force.”

Now, when we think of zero gravity, we usually associate that with astronauts and weightlessness in space, which would fall under the first half of the Oxford definition, i.e. “…the state or condition in which there is no apparent force of gravity acting on a body…because the force is locally weak [like in space].” But obviously that does not apply to sitting on a massage chair with earth’s gravitational pull getting in on the act.

The second part of that definition sounds more relevant to a massage chair user because in a zero gravity position, although gravity is still a force…”both the body and it’s surroundings are freely and equally accelerating under the force.” In other words, the body is positioned in such a way that, in a zero gravity position, the body’s weight is more equally distributed relative to the gravitational pull. Let’s talk more about astronauts (and NASA) to see how it all comes together.

The term zero gravity was first introduced to the massage chair industry by Human Touch when it coined it’s “Perfect Chair” a zero gravity chair. According to their website, the chair’s “ergonomics are inspired by the neutral body posture chaise position developed by NASA to support astronauts during their ascent into orbit.” That was the genesis of the term “zero gravity” in the massage chair industry and it has since exploded to the point where pretty much every chair model introduced to the market has the zero gravity feature.

So, we have defined the term “zero gravity” and we have ventured into it’s origin in the massage chair world…but, again, what exactly is it and how is that incorporated into a massage chair?

From my research on the web (the most trusted source of in the world?), I found out that NASA has determined that a body in zero gravity/neutral body position has the following side view measurements: a.) the seat is tilted up at approximately 30 degrees from horizontal, b.)the articulation angle between the chair back and the seat is 128 degrees, c.) the head is tilted forward 24 degrees, d.) the forearms are articulating at a 124 degree angle with the shoulder, e.) the calves are at a 133 degree angle with the thighs, f) and the feet are at a 111 degree angle with the shins. From straight on, the upper arms in a neutral body position would be about 39 degrees outward from the center line of the body. Each of these measurements have margins of error – in other words the true measurements can be within a few degrees more or less than the figures given above and still be considered within normal range (see the diagram below).

zero gravity positioning for massage chairs
Zero Gravity (

(Many folks believe that zero gravity includes having the legs and feet positioned above the heart. That is evidently not true. Although no one would argue that raising your legs and feet above the heart is a healthy thing to do, it is not part of the zero gravity/neutral body positioning.)

It is these measurements, in part, that play a role in the zero gravity positioning of a massage chair. The neutral body position minimizes the effect of gravity on the spine by spreading out the weight distribution of the body relative to gravitational pull. In other words, the weight of the body is evenly distributed so that no one or two points carry the entire weight of the body, let alone an unbalanced amount of that weight. If you think of sitting in a regular kitchen chair, all the weight of your body is forced down onto the seat. Zero gravity or neutral body positioning reclines you to an optimal position wherein the body weight is evenly distributed along the length of the chair. That is what a massage chair tries to do.

Zero Gravity position

I can say that pretty much all massage chairs try to get the seat and chair back angles right, but I can’t say that all of them get the other measurements right. Most chairs with zero gravity have the calves to feet angle higher or lower, the arm angles (side and front view) higher or lower, and the foot to shin angle lower. They aren’t uniform across the board, but the torso to hips measurements usually fall within the normal measurement (taking into account the margin of error). When a massage chair is in a zero gravity position, the chair and body are reclined back.

But, what about 2- or 3-stage zero gravity, which is available on some chairs? Well, those other positions are usually further reclines beyond the “true” zero gravity position. They are nothing special or notable other than helping you recline further with the simple touch of a button. But those other positions are not really zero gravity positions at all. In other words, those additional “zero gravity” settings don’t distribute the body weight of the user as equally as a true zero gravity setting.

I hope this makes some sense and doesn’t confuse you more!

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Super Novo & Master Drive AI & Aura

Human Touch logo
Human Touch logo
Human Touch Super Novo massage chair
Human Touch Super Novo

We’ve known for quite some time that Human Touch was introducing their new Super Novo massage chair, the first massage chair incorporating Alexa voice response compatibility as far as chair function goes. Well, it has finally hit the market and we have finally added it to our website. We still have the Human Touch Novo XT2 in our showrooms, since it is still a very popular chair for us, but will be considering adding the Super Novo to our showroom(s) in the 4th quarter of this year. It comes in black, red, dark gray, espresso, and cream colors. Here are it’s primary features:

  • Virtual Therapist (using Amazon Alexa to control your chair function)
  • 4D L-Track
  • 38 Auto Programs (includes Meditation programs and the Yoga Studio program)
  • Advanced Tile Remote Control (crystal-clear LCD screen)
  • Bluetooth Technology with an Altec Lansing Premium Sound System –
  • Heat (back, feet, and calves)
  • Full Body Stretch
  • Fits up to 6’9″
  • Adjustable Knee Massage Position
  • Quick Keys
  • USB Port & Phone Slot

Also, Ogawa announced this week the introduction of their new Ogawa Master Drive AI

Ogawa Master Drive AI massage chair
Ogawa Master Drive AI

model. It will be available for sale, in the blue/sand color only, the week of September 23rd. The other two colors, burgundy/black and graphite/espresso will be available a few weeks after that. It seems to me to be a chair in a similar vein to the now discontinued Cozzia Qi, which is manufactured and owned by the same company. It’s primary list of it’s features are below:

  • 4D Roller Technology (3″ depth adjustment)
  • 4D Vario Motion Mechanism (part of the chair’s Quick Keys)
  • Chair Doctor Biometric Health Tracker (sensor)
  • Alexa & Google Voice Compatible
  • 60 Airbags (arms, legs, feet, seat, waist, shoulders, and low back)
  • Memory Capability (up to 3 different user profiles)
  • Quick Touch User Controls (aka Quick Keys)
  • 3 Years Parts & Labor In-Home Warranty
  • Pre-Installed Samsung Tablet  (Ogawa app)
  • 26 Auto Programs
  • Patented SmartSense Aircell Technology
  • Ottoman with Smart Sense (electronic leg extenders)
  • Heat Elements (back, via heated rollers, as well as the knees/calves and feet)
Infinity Aura massage chair
Infinity Aura

The third chair we’ve recently added is the new Infinity Aura, which is a perfect offering for the under $4K budget. A very solidly built chair that comes with a 1 year parts & labor warranty and a 2nd year of parts. Available colors are black, black/brown, and cream/brown. It has a full range of features you’d expect to see in a massage chair today, including an L-track roller system, plenty of airbags, mechanical foot rollers, heat, space saving, and BlueTooth connectivity. The best feature of all, in my opinion, is Infinity’s great customer service…among the very best.

Well, that does it for this today. I am flying to Colorado tomorrow to visit with Furniture For Life. They are the parent company of Positive Posture and DreamWave massage chairs, as well as the US distributor of Panasonic chairs. I have heard that there is a lot brewing over there and I hope to come back with some great info, which I will, of course, share with you.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

New Massage Chair Warranty Registration


This topic is a bit mundane, but it is something that comes up quite regularly when discussing new massage chairs with customers. This is something that no one really thinks about until a new chair is received and/or a warranty issue arises with a new chair…THEN it’s important!

Every chair we sell comes with a “factory” warranty, which is not really a factory warranty but actually warranty coverage offered by the US distributor of the chairs, be it Osaki, Infinity, DreamWave, Panasonic, Human Touch, etc. Each company assigns a warranty period to each model they carry.

For pretty much every company we represent, your receipt from us (or from whatever retailer you decide to purchase your new chair) acts as proof of warranty. Some companies will also send out a postcard with their chairs that you are asked to fill out and send back to them, or will include a link through which you can register your chair. And, I do recommend that you fill out those cards and follow the registration link. But your receipt from the retailer will serve as verification of your warranty.

When you call to open a warranty ticket for a chair problem, you may be asked by the distributor for proof of purchase. That would be the receipt you received from your retailer. They will also, most likely, ask for the serial number of your chair (which can be found at the bottom of the back of the chair). If you purchased your chair from us and have misplaced the receipt, let us know and we can send you another copy. This would be a good time to remind you to keep your original copy of the receipt from your purchase!

One of the areas of concern for customers is when they purchase an extended warranty in addition to the factory warranty. Most companies do not send out any verification of the extended warranty purchase. Once again, your receipt that shows an included extended warranty purchase will serve as your proof of purchase of said extended warranty. Your retailer should also have a receipt from the distributor showing that they purchased the extended warranty for you.

So, in summary, the bottom line when it comes to massage chair warranty registration is:

  1. Keep your receipt from the retailer at the time purchase.
  2. If you purchased an additional extended warranty from the retailer (you do not,  and, in most cases, cannot purchase an extended warranty from the distributor), make sure that it is included on your purchase receipt.
  3. If you receive a warranty registration postcard or link from the distributor with the delivery of your chair, fill it out just to cover all your bases.

This would be a great place to mention that if you have a chair problem, and require warranty support, you ultimately must call the massage chair distributor to open a “ticket” for parts & service. You can call us for the right phone number or for any input on what your chair is doing wrong, but it is the distributor that takes care of the warranty support.

Once the factory and extended warranties have expired, you will still be covered by our own Peace of Mind Lifetime Labor Warranty. In the event that you have a problem with your chair at that time, you should give us a call but you will still call the distributor for diagnosis of the problem and for parts (again, contact us if you need a phone number to the distributor of your chair). Then, once you have the parts in hand, call Massage Chair Relief to get a tech sent out to do the work. That is how our Lifetime Labor Warranty works. Because you purchased a chair from us, you are automatically covered for that warranty. We just have to verify that you are one of our customers when you reach out to us.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Make-A-Wish Foundation & Massage Chair Relief

Make-A-Wish Foundation logo
Make-A-Wish Foundation logo

As I’m sure you are aware, by either watching my Massage Chair Industry Updates or by visiting my site, I am a big fan of the Make-A-Wish Foundation. It all began when I was still a practicing chiropractor. We have a local MAW chapter here in Utah which I approached many years ago to see if we could sponsor a Wish Child through my practice. It was an incredibly humbling and rewarding experience, for myself and staff and patients, the culmination of which was an emotional meeting our Wish Child. I have been hooked ever since.

When I began my massage chair company in 2005, I again committed to being involved with Make-A-Wish. I began by personally donating a portion of every one of my massage chair sales to this wonderful foundation and, in two instances, actually providing massage chairs to Wish Children from other local chapters who’s wishes included wanting a massage chair.

We don’t have specific Wish Children anymore but the funds we donate are used in whatever capacity, for whatever Wish Child, they deem necessary. To date we have donated close to $60,000 to the MAW Foundation! Thank you for your help. Without this massage chair business and your continued patronage, we couldn’t have done what we’ve done. You can visit my page, with it’s updated donation amount, at this link…

Dr. Alan Weidner’s Make-A-Wish Donation Page

massage chair relief and make a wish
Mark Simonson from Make-A-Wish (left)

One of the unexpected side benefits of my relationship with MAW has been getting to know Mark Simonson, their Senior Manager of Planned Giving. Mark travels from Phoenix, which is the location of their international headquarters, a couple of times a year and brings me MAW updates as well as beautiful gifts, including books written by Wish Children, whenever we reach certain donation thresholds. It has been a pleasure to get to know him.

Well, I was in Arizona Tuesday of this week signing the lease for our next Massage Chair Relief store, and Mark invited me to come visit the world headquarters of Make-A-Wish for a tour. After all my work with the store was done, I drove to their offices and got treated like royalty. I know in the grand scheme of things my donation total is nothing compared to what other donors give, but everyone I met on the tour made me feel like what I was doing was amazing. I’ll admit I felt quite embarrassed by the accolades when I knew my contribution amount was really just a drop in the bucket. But they were all so gracious and kind to me for what we were doing, you would have thought I was their #1 donor!

(L-R) Richard Davis, CEO, Dr. Alan Weidner, Mark Simonson

Part of the visit to the MAW headquarters was a 20 minute visit with Richard Davis, the President and CEO of Make-A-Wish. I was actually shocked that he would take time from his busy schedule to meet with me, but Mark made it happen. Again, he made me feel like a million bucks for our small part in all of this, but it was wonderful to chat with him about the Foundation and what is going on around the world with their organization and with the children. A very kind and gracious man. It seems that in every picture I’m in with folks from MAW, I am always the shortest!

While I was given the tour of the new Make-A-Wish national headquarters, Mark took the time to explain to me the origins of Make-A-Wish and how it all started. I did not know this but a wish to be a police officer was granted by some policemen and the mother of a child name Chris Greicius. Some local police officers, at the request of Chris’s mother, made him an honorary police officer for a day. Chris died four days later. From that humble and tender beginning an amazing foundation was organized. In their new headquarters there is a garden at the front entrance with a statue of Chris, as well as a display with artifacts, images, and the actual uniform he was given for visitors to enjoy.

Chris Greicius – the first Wish Kid!

Thank you, again, dear reader, for purchasing your massage chair from Massage Chair Relief and being a part of my effort to pitch in to this great cause!

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

New Massage Chair Relief Store Coming to Arizona!!

Massage Chair Relief showroom
Massage Chair Relief showroom

I am so pleased to announce that we are going to open another Massage Chair Relief showroom, this one in Arizona! I traveled to Phoenix

lease signing for the new Massage Chair Relief store in AZ
Lease signing for the new AZ store

this morning and met with Ben Epstein at the Scottsdale offices of Arizona Partners Retail Investment Group, LLC, to sign the lease. They are the owners of the strip mall where our new store will be located.

The address of the new store is 1955 W. Baseline Road, Suite 105, in Mesa (right between XO Nails and Papa Murphy’s Pizza). The property is at the corner of Baseline and Dobson, close to both the 101 and 60 freeways. The anchor store in the strip mall is an Albertsons grocery store.

The journey to this decision has been a long time in the making. I actually started looking at potential spaces in the Phoenix area about 2 years ago. I had traveled down there a few times to scope out prospective locations that fit our search criteria. I had narrowed down my search to 4 different locations. Because I am a bit older now and far more loathe to risking the loss of hard earned capital, I took my sweet bloody time making the decision. It was not easy. The prices were much higher than I had expected (on par with our lease payments for the California store) plus I would have to commit to a longer lease than I would have liked.

Of course, the opening of a store is a lot more work than just finding a location. Licensing, business registration/incorporation, lease negotiations, finding suitable staff and then training them, finding a delivery company, finding a capable technician to take care of our Lifetime Labor Warranty, arranging and paying for a showroom build-out, and buying showroom inventory, just to name a few things, can be a bit overwhelming for a fiscally conservative older guy like me.

inside space of new Massage Chair Relief store
Inside space of new store
Massage Chair Relief showroom
New Massage Chair Relief storefront – 1955 Baseline Road, Suite #105, Mesa, AZ

After months of stewing over the decision, and driving myself nuts with that indecision, I took the dive and committed to this particular location, one I had actually felt good about right from the start. First thing this morning, I signed the lease. Later this morning, I met with the contractor and went over the details of the leasehold improvements (aka build-out). We are patterning the layout and look & feel after our SoCal showroom, but with different color schemes and NOT carpet (man, what was I thinking?!?!). The picture below represents the blank canvas with which the contractor gets to work. I will post pictures when it’s done.

We anticipate about a month for the build-out to be completed. In the meantime, the search for staff begins. I found my manager at the California store, Michael, by reaching out to my current and prospective customers. If any of you reading this article know of anyone who would be interested in working with us in this store, please have them reach out to me, via phone at 801-417-8240 or via email at for an interview. I would love to visit with them.

For those of you who have purchased your massage chair(s) from us, thank you for your patronage. That is what has made it possible for Massage Chair Relief to take this next step. For those who read my articles and watch my videos, thanks for motivating me to open another store. I want to bring the chairs to you to help with your decision-making process.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.


Review of the DreamWave M.8 Massage Chair

DreamWave M.8 massage chair
DreamWave M.8 massage chair

DreamWave M.8The DreamWave M.8 massage chair is currently a very popular chair. It was introduced to the world officially at the Consumer Electronic Show (CES) in Las Vegas in January of this year, but was not available for general distribution until a few months later. We received ours at that time and have it in all of our showrooms.

This model also comes in a limited edition, leather-upholstered version, called the M.8LE. Other than the upholstery and an included signed certificate from the designer, the M.8 and M.8LE are the exact same in form and function. Both models are beautifully designed by Ferrari designer, Ken Okuyama. It really is a nice looking chair.

Here is a point by point discussion of a.) my observations of the chair after hours of sitting in it and taking pages of notes, b.) info from the owner’s manual, and c.) feedback from customers who have already used the chair.

  1. 3D/4D Roller System – You can adjust the depth of the rollers with three settings. 3D alludes to the depth of the rollers, the 4th “D” alludes to the speed or rhythm changes during the auto programs. Pretty much all 3D chairs integrate speed or rhythm into the massage. I tried to judge the intensity of the rollers in each of the main spinal areas. What I found is that the roller massage at it’s greatest 3D depth is mild to moderate in strength in the buttock region and neck region (without the headpiece), moderate to strong intensity in the upper/mid back region and neck region (with the headpiece rollers). The rollers in the M.8 are quad (4) rollers.
  2. Neck Traction Headpiece with Rollers – The headpiece of the M.8 comes with rollers that massage the neck as well as airbags at the bottom of each side of the headpiece that inflate and compress down on the top of the shoulders, thus creating a traction effect on the neck. The DreamWave Classic has a similar headpiece but the neck massage is done by airbags, not by actual rollers as in the M.8. The headpiece has an attached back pad that extends from the bottom of the headpiece all the way down the back of the chair. Here are two things to consider about that set up:  i.) I would recommend that when you sit in the M.8 to begin your massage session, move the headpiece/back pad all the way down to the bottom of the chair back. Lean back and then turn on your program. When you set up this way, and
    DreamWave M.8 positioning
    M.8 Proper Positioning Set Up

    depending on how tall or short you are, you will feel the bottom part of the headpiece behind your shoulder blades. It will feel unnatural at that point, but when you turn on your auto program, the chair will recline and your body will move down relative to the headpiece so that when the chair has reached it’s recline position, the headpiece is ideally sitting on your shoulders. If the headpiece is still not completely out from under your upper back, shrug your shoulders a couple of times to get your shoulders right underneath the headpiece airbags. That is how you want it to be so that the rollers in the headpiece are on your neck and not at the back of your skull.If you are so short that the headpiece won’t reach the back of your shoulder blades, pull the back pad down even further, onto the seat. That should bring the lower part of the headpiece down to your shoulder blades level. This positioning issue is important to fit on the chair optimally for your height. If you do not position the headpiece correctly, it will ride up the back of your head, causing the neck rollers to actually hit your skull as well as the shoulder airbags will be too high to effectively compress and traction down on the top of your shoulders. Plus, your head will not be cradled in the headpiece comfortably because your chin will be tucked into your chest rather than pointing up in a neutral position.  ii.) The neck rollers in the headpiece offer a nice, vigorous massage. However, the

    DreamWave M.8 headpiece & back pad
    M.8 Headpiece & attached back pad

    attached back pad is just another layer of padding between your back muscles and the chair rollers. If you want a more intense back massage, other than increasing the depth of the 3D/4D rollers (which is sometimes not enough for folks who want a strong back massage), you can lift the headpiece and attached back pad up and over the back of the chair so that you now only have one layer of padding between your back muscles and the chair’s rollers. This will increase the intensity of the back massage for you. At it’s highest intensity, though, I can still see some folks wanting more in terms of massage strength. In my opinion, it’s not that the rollers don’t have sufficient forward motion to dig in deep, but I think it’s because the material between your back and the rollers is synthetic leather. Most other chairs use linen in that place, instead of synthetic leather, which is much, much thinner than the quality grade synthetic leather used in the M.8. You would get a stronger roller massage but the linen tends to wear out easily, thus setting you up for warranty headaches later on.As an aside, there is a quick key on the remote control that turns on the headpiece neck rollers. There are 3 different massage programs for the neck headpiece, each program representing different roller direction movements. There are also 3 different speed adjustments for the headpiece neck rollers. The rollers stay in one position…they do not move up and down like the primary back rollers do. These headpiece neck rollers are stronger on the neck than the primary rollers are when you move the headpiece out of the way. The shoulder airbags do not work when the headpiece neck rollers are deployed as a manual program.The traction of the neck is facilitated when you are situated correctly in the chair with your head properly sitting in the headpiece. In this position, the base of your skull “hangs” in the middle of the headpiece while the shoulder airbags simultaneously inflate and push down on the shoulders. That constitutes the tractioning. I was hoping that the shoulder airbags would have inflated more to compress harder on the shoulders and that the airbags would have remained inflated for a longer period of time than they actually did. I feel that this would have really created a much better, more therapeutic neck traction experience .

  3. MaxTrack Roller Track – DreamWave has come up with a more versatile roller track, which is a modified version of the more traditional L-track. What makes it unique is that the rollers still go all the way down to your buttock muscles (gluteals and piriformis muscles) but still allows almost a full recline of the chair. What this means is that the user can have a better stretch program since the chair in full recline is closer to a full horizontal position. True L-track chairs don’t allow the chair to recline much further than the actual L-shape of the roller track, thus minimizing the effectiveness of the stretch program.
  4. Stretch Program – While I’m on the topic of the stretch program, what really fascinated me about the DreamWave M.8 stretch was how the chair deployed airbags on the sides and front of the seat to accentuate the stretch as well as using the forward-most seat airbags to “dig” into the belly of the hamstrings. L-tracks rarely, if ever, actually reach the belly of the hamstrings (belly = the part of the hamstrings between the knee and the hips; what most people grab when they tear a hamstring). These airbags inflate during the stretch program and compress on the hamstring belly while the rollers are also working on the glute muscles and the top of the hamstrings. Pretty cool idea, actually. I was surprised and impressed by that feature. This combination of rollers and airbags massage in the seat region was fantastic.The full stretch program has a lot going on. The chair doesn’t just have the shoulder and seat airbags inflating while the rollers are working, as mentioned above, but it also integrates neck tractioning, foot airbags, along with upper back & waist airbags. The stretch program is not a purely axial decompression, like most other massage chairs, but uses a lot of body rotation and side-to-side movement (aka translation).
  5. Shoulder Airbags – Part of a good stretch program are the shoulder airbags. The M.8 uses shoulder airbags not just to pin the shoulders back during the stretch program to accentuate the stretch, but also to move the upper torso from side to side by inflating on one shoulder and then another. I did notice, however, a small popping sound when the shoulder airbags inflated. I assumed it was just a shifting of the plastic shoulder housing when the airbags were inflating and deflating. Not terribly bothersome, but thought I’d mention it.
  6. Side Entry Doors – This feature is completely revolutionary and innovative.DreamWave M.8 massage chairIdeal for people who have trouble getting into and out of a massage chair, like older folks or for people in significant back pain, the M.8 has arm rests that swing open like car doors to allow you to enter from the side. Great idea! As a matter of fact, you will see in the owner’s manual that getting on the chair from the front, like every other massage chair, is not recommended. Getting in through the side doors is the “correct” way to enter the chair. On the outside of each door, the
    DreamWave M.8 approach lighting
    M.8 Approach Lighting

    chair also has approach lighting that turns on when the user comes within a certain distance of the chair. Ideal for dark rooms that make it harder to see the chair.

  7. Calf & Foot Rollers – Both of these sets of rollers feel very comfortable when they are in use. I didn’t feel the need for any foot pads, although some are provided with the chair. The chair also comes with heel shiatsu pads already installed. These pads are located at the inside wall of each heel well. If the heel massage feels to intense, those heel pads can be removed. The calf region also has Thera-Elliptical Kneading by the airbags, which, if you haven’t experienced that feature before, really enhances the calf massage in a wonderful way.
  8. Automatic Spool Remote Control – I love this feature. The remote is attached by a chord to the chair. Most chairs just have the cord laying around in a haphazard way. The M.8 cord is on an automatic rewinding spool that brings the cord back into the body of the M.8 and hides it. I have seen this feature in another chair model, but this one works so nicely and the cord never gets stuck. It reminds me of an iron automatic power cord spool.
  9. Remote Control – I love the remote. It is very intuitive and easy to use. It is alsoDreamWave M.8 remote control back lit, allowing for easy readability even in a dark room. The remote has a few quick keys which allow you to access certain functions, like the foot rollers, calf rollers, zero gravity, and neck headpiece rollers, without having to go into the main menu each time you want to change something.
  10. Heat – I have never sat on a massage chair that brought the heat like this DreamWave M.8. It has heated rollers, along with heating elements in the feet, seat, back, hands, and headpiece neck rollers. They all turn on by default when you turn on a chair program, but you can either turn them all off or leave some of the areas on. It was too much heat for me. I had to turn them off. In the Utah winter, I might not find it to be so hot.
  11. Program Linking – Each auto program lasts about 18 minutes. If you find that to be too short, you can link two auto programs together so that they run one after the other, thus increasing your massage time to 36 minutes. Again, it is fairly easy to navigate this functionality on the remote control.
  12. Massage Choreography – DreamWave employed the services of a master shiatsu practitioner to choreograph the M.8 massage experience. Being aware of that when I sat in the chair, I must say that the sequence of massage modes very much reminded me of what I typically felt when having massage administered by a Licensed Massage Therapist. The way the massage progressed along was very reminiscent of a real human massage experience.
  13. Arm Airbags – Each arm has 6 airbags (3 on top, 3 on the bottom) that
    DreamWave M.8 Arm Airbags
    Arm Airbags

    sequentially worked over each hand, wrist, and forearm. I love the sequential airbag massage and the intensity was great. What I found bothersome, though, was that the arm airbags tended to squeeze my arms out of the massage area. It may be because my shoulders are broader or because the synthetic leather is slippery, but I found that annoying when I was getting my arms massaged. I consciously had to push my arms back into the massage area. Hard to relax when you have to keep pushing your arms back into place.

  14. Manual Settings – I have a couple of thoughts about the manual settings that I wanted to share. First of all, the M.8 has a better variety of manual programs and manual settings. Like most chairs, you can set up a point or partial area massage with the manual setting, but what I like is that you have more massage mode options than just kneading and tapping. Secondly, you can turn on the rollers in the manual settings, independent of the air bags, and independent of the foot rollers, calf rollers. But, for the life of me, I couldn’t figure out was how to turn off the airbags once I had manually deployed them, and still keep the rollers going. I’m not saying that it couldn’t be done, I just wasn’t smart enough to figure it out (which means it wasn’t clearly intuitive on the remote control). I finally had to turn off the massage chair to get the manual airbags to stop inflating. Lastly, I really liked how, when using the manual settings, when I chose a point or partial roller massage, the roller buttons on the remote control lit up letting me know that I could move the rollers to where I wanted them. A simple thing, but made the use of the remote even easier while setting up the manual roller massage.
  15. Auto Programs – There are 10 full body auto programs with 4 more focused, regional programs. One of the auto programs is a full body air-only massage. A great program for those that just want the ultimate relaxation without the rollers moving the body around.
  16. Aromatherapy & Air Ionizer – The DreamWave M.8 is the first massage chair
    DreamWave M.8 aromatherapy module
    M.8 aromatherapy module

    that I have seen that has a built in aromatherapy plug-in. You will receive a small device into which goes a “wafer”. You drop your essential oil onto the wafer and then plug in the device into a receptacle located behind the left speaker cover (left, when sitting in the chair). You can then turn it on from the remote control.The air ionizer is located behind the right speaker cover. It doesn’t require any device to use it. You just have to turn it on from the remote control. It blow air towards your face to rid your breathing space of various pollutants.

  17. The chair also has many of the features you come to expect in a massage chair today, i.e. body scan, space saver, chromotherapy (the remote control display changes color), BlueTooth technology, a USB charging port, and zero gravity positioning

I hope this review helps you understand this new, innovative massage chair a bit better. This is a long review because there are a lot of very interesting features that I needed to mention. Even still, I have probably missed something. If you have any comments or questions about the DreamWave M.8 massage chair, please feel free to enter them below in the comments section. Discussion is encouraged.

Dr. Alan Weidner

First-Time Use – Infinity Riage X3 Massage Chair (Video)

Infinity Riage X3
Infinity Riage X3

Transcript of Video Titled “First-Time Use – Infinity Riage X3 Massage Chair”

[SCREEN TEXT: First-Time Use]

Infinity Riage X3Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today I’m going to show you how to get started in the Infinity Riage X3 3D L-track massage chair for the first time.

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: It’s a very nice chair. It’s – again, you got to get in through the front by putting, you know – the easiest way to do it is to put your legs on either side of the ottoman, or to reach back with an arm on the armrest, and put your foot in, and then get the other foot in, whatever works best for you. The remote control is located on this side. This chair has the same remote as the old Infinity Altera. Well, I shouldn’t say old, they still sell the Infinity Altera. We used to have that in our showroom. A very nice remote control, very simple to use. Push the power button, and immediately the display will come up, and then you push ‘Auto,’ and it’ll put you in to the first program, which is ‘Extension.’ If you push it again, it’ll put you in another program, and this one’s working, ‘Relief,’ and that’s all you need to do to get started.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: You don’t have to worry about adjusting 3D, or anything like that, or airbag pressure, unless it’s too tight, or too intense, or not intense – well, even if it’s not too intense, you can just leave it alone for the first time – and just lean back and relax. Keep your head back, as the chair’s going to scan you to figure out how tall you are, and where the base of your skull is, and the top of your shoulders are, so it can read you right, and make sure that you get the right full-body massage that you need. But anyway, that’s all you got to do, you just turn on the power button, press ‘Auto,’ and then you know, just the first time you press it, it’ll take you to the stretch program, what they call ‘Extension’ at Infinity. And oh, and press it again, and go in to one of the other programs, but that’s it. And sit back, relax, read your owner’s manual when you’re in here, kind of get familiar with the chair. If you leave it running throughout the entire course of the session, the chair will just stop, and you’ll stay reclined.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: You can push the power button again to bring it back up in to neutral, or if you want to quit like right now, like we’re going to do, you push the power button again on the remote, and bang, the program stops, the chair comes back up to neutral position, and you are done. That is it, and that’s how you can use Infinity Riage X3 massage chair, 3D L-track massage chair, for your first time. It’s very, very easy to get started on.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: Anyway, I hope you found this video helpful. I’m Dr. Alan Weidner for ‘,’ and if you found the video helpful, please thumbs up ‘Like’ us on our YouTube channel, and of course, help us spread the word about massage chairs by sharing this video with your friends and family through your various and sundry social media platforms. We appreciate that. Have a great day. I will see you on the next video. Bye bye.

Click on the following link to watch this Infinity Riage X3 massage chair tutorial on our YouTube channel.

Massage Chairs for Restless Leg Syndrome (RLS)??

Old man suffering from knee pain
Old man suffering from knee pain

As a practicing chiropractor I had always been very sensitive to colleagues in the chiropractic profession proclaiming that they could cure various and sundry physical ailments. To be honest, it made me very nervous. I’m not denying that a chiropractor’s anecdotal experience with a patient didn’t really happen. I’m just saying that what worked for one patient and one practitioner may not work for all the others.

For example, by definition chiropractic is not a cure for ear aches, but I saw a few times in my own practice when a chiropractic adjustment/manipulation helped relieve an ear ache in a child. That does not mean it will do that for every child nor does it mean that it is a cure for that ailment. But for that incident and that patient it worked.

I find the same sort of things happening with massage chairs. I have had headaches sufferers tell me that their headaches went away after sitting for just a few minutes in a massage chair. I have heard from more than one diabetic tell me that numbness in their leg(s) had subsided after using our massage chairs. This does not mean that massage chairs are a cure for diabetic neuropathy or headaches. It obviously helped someone so it can’t be altogether discredited.

The reason I am preambling this article with these thoughts is because I recently had a new review left on my website by a customer who bought an Infinity IT-8500 massage chair from me a few years back. He bought the chair originally for his wife’s headaches, but it eventually helped much more than that.

My review is not for a recent purchase, but for years of experience with a chair that has prompted me to share some feelings that have stemmed from using a massage chair. Four years ago after an exhaustive internet search for a massage chair I stumbled across Dr. Alan Weidner – the experience then turned from me trying to buy a massage chair and sales people trying to sell me one to Dr. Weidner trying to match me with the best piece of equipment that would match my needs. It wasn’t about this chair or that chair it was about what I was looking for and how to match that need. In the end I purchased an infinity 8500 chair – I purchased it as a gift for my wife who uses it for relaxing and when she feels the onset of a headache.

However, I didn’t realize when I purchased the massage chair for my wife what it would do for myself. I have struggled with restless leg syndrome (RLS) – on a daily basis for years. When I sit in the massage chair at night before going to sleep the airbags on my legs and rollers on my feet allow me to go to sleep. Sometimes I still feel the (RLS) when I am in the chair, but I don’t have to keep myself tense – if you have (RLS) you know what I mean. This chair has changed my life in my ability to get to sleep at night. I love the Infinity 8500 chair, but honestly I think any of the higher quality chairs with the airbags and feet rollers would provide me with the relief I get for (RLS) as well as the relaxation and comforts your seeking for in a massage chair.

I appreciate Dr. Weidner’s knowledge and desire to match a persons needs with a chair that will accommodate them. About myself – I am a very active person, physically fit, for years I have run 6-7 miles a day 6 days a week. I pride myself on being self sustaining, but the massage chair is something I don’t want to live without. I love to vacation and travel and the only thing I miss when I am away from home is the massage chair at night when I am going to sleep.

Tracy King

Restless Leg Syndrome (RLS) is a condition characterized by an insatiable desire to move one’s legs, typically in the evening. It is more obvious when a person is sitting or lying down, gets worse with age, and can interfere with sleep. From the testimonial above it would appear that Tracy has had this issue diagnosed and that “treatment” has not been successful. I find it fascinating that the massage chair helped him out. This is not the first time I’ve heard this, by the way. Other customers have related similar experiences to me.

Going back to my earlier preamble, does this make massage chairs a cure for RLS? No, but if it helps someone deal with their condition, that experience should not and cannot be discounted. Pretty cool stuff, though, eh?

If you’ve had any similar experiences with your massage chair, please feel free to add them to our comments section below. I’d love to hear about it.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.


Made in Japan or America or China – a valuable insight

luraco made in the usa
luraco made in the usa

As you may or may not know, I have spoken out a number of times about what it really means for a chair to be “Made in Japan” or “Made in Korea” or anywhere else in the world, other than China, since pretty much all the components of massage chairs come from China anyways. In summary, it doesn’t really mean much nowadays. I spoke about this topic in my May 31, 2019 edition of the Massage Chair Industry Update. I was pleasantly surprised to see a lengthy opinion written in the comments section by Dr. Kevin Le of Luraco in response to that very subject. It was so good that I thought I would post it here as well for more of you to read. It offers some great insights from one of the principals of a company that claims that their chairs are “Made in the USA”. It sheds some interesting light on the topic that is pertinent. Here are his remarks…

This is Dr. Kevin Le, Chief Technology Officer at Luraco Technologies. I noticed you have a new blog that discusses the topic of “Made in…” and that you also periodically mentioned Luraco. We appreciate you trying to clear up some of the confusion for your followers. I agree that other country’s do not define or authorize the use of “Made in…” but in the United States, it is VERY WELL DEFINED for product labeling. This link provides details about it that may be of use to your followers

As you know, false or intentionally mis-leading advertising is a HUGE ISSUE in the U.S. (something that the Federal Trade Commission oversees). Unfortunately, in the massage chair category, there is a lot of intentionally confusing marketing that is done by some companies to try to get customers to buy from them instead of their competitors. Twelve years ago, when Luraco released the iRobotics 1 (the First Made in USA Massage Chair), we had a Distributor that sells Chinese-made massage chairs, report us to the FTC claiming that Luraco chairs were not Made in the USA. Since they sold Chinese chairs, they spread lies that ours weren’t made in the US (a selling fact that they couldn’t compete with). We actually had government agents come and audit our company and our production lines. They inspected our operation, manufacturing processes, Bill of Materials and manufacturing costs and then deemed us qualified to use the Made in USA mark. It was a huge victory for Luraco since there was (and still is) no other massage chair that can be proud to make the “Made in USA” claim.

As you mentioned in your video, Luraco uses non-critical parts in our chairs that are made in Taiwan, but the critical parts are made here in the USA. We appreciate you for being honest with your reporting on our products. We too are now seeing many chairs advertised with “Made in Japan” which we feel is misleading to American consumers. As defined by U.S. laws, these are untrue claims. Most massage chairs are 100% made in China (ironically, they come from only a few factories in China and are labeled with different brand names). We agree with you that as the Chinese reputation for lower quality products grows, eventually most chairs will try to be marketed with a “Made in Japan” mark. Within the industry, we are already seeing Chinese chairs shipped to Japan, retested and repackaged and labeled “Made in Japan”. With newly imposed Chinese Tariffs there will probably be more of this in an attempt to avoid the new 25% import tax.

However you look at it, it is deceiving to the American consumer who thinks they are getting a Japanese product rather than a Chinese one. According to U.S. Federal Trade Commission, the rules are clearly defined: What is the U.S. Customs Service’s jurisdiction over country-of-origin claims? When an imported product incorporates materials and/or processing from more than one country, Customs considers the country of origin to be the last country in which a “substantial transformation” took place. Customs defines “substantial transformation” as a manufacturing process that results in a new and different product with a new name, character, and use that is different from that which existed before the change. Customs makes country-of-origin determinations using the “substantial transformation” test on a case-by-case basis. In some instances, Customs uses a “tariff shift” analysis, comparable to “substantial transformation,” to determine a product’s country of origin.” Luraco is trying hard to protect the massage chair industry’s image from false claims and misleading marketing. I felt the need to respond to you with my feedback (and the story of what we have had to deal with for defending “Made in the USA”).

At the end of the day, it will be the consumers who lose out and if we don’t clean things up people may lose faith in purchasing massage chairs altogether. You and I understand the need for truth in advertising of quality products and hopefully we will get there soon. We want customers to have confidence in purchasing massage chairs that benefit their bodies and from companies that are not deceptive in their advertising. Since Luraco is an American-based company, we take great pride in qualifying as the only “Made in USA” massage chair manufacturer and take exception to those that challenge our authenticity. Please know that you can continue to share our story as proudly being “Made in the U.S.A.” (from US and Global components).

Thank you, Dr. Le. I do feel, however, that the quality of the Chinese massage chairs coming to America is getting better and better. Companies like Infinity and Human Touch and Panasonic have “feet on the ground” in China overseeing the production of their chairs, including the quality control. Although China has had, and still generally does have, a reputation for lesser quality massage chair products, some of the top factories and distributors are changing that reputation with better quality chair builds.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

DreamWave M.8 vs. DreamWave Classic

DreamWave M.8 massage chair
DreamWave M.8 massage chair

Now that the new DreamWave M.8 massage chair is on the market, I am getting more and more inquiries about the differences between this new M.8 model and the older DreamWave Classic. Other than the name, there are a considerable number of differences between the two models. Let me begin with the similarities.


  1. 3D roller mechanisms – Both have the ability to adjust the depth of the rollers to make your roller massage more or less intense.
  2. Headpiece with trapezia massage – The headpiece of both chairs offer massage of
    M.8 Headpiece & attached back pad

    the neck (although one of it’s differences is the type of neck massage) and the top of the shoulders (the trapezia muscles). Airbags are located at the the bottom of each side of the headpiece and, when deployed, compress down onto the top of the shoulders to massage the trapezia muscles. Not many chairs have a trap massage. This is a unique thing.

  3. Headpiece with attached back pad – At the bottom of each headpiece is an attached back pad that extends down to the low back. If you are looking for a more intense roller back massage, you can always lift the headpiece and attached back pad up and over the back of the chair so that there is less material between the rollers and your back.
  4. Warranty – Both chairs come with a 3 year parts & labor, in-home warranty.
  5. “Made in Japan” – Both models are “Made in Japan” in that their quality control testing, assembly, and programming are done in Japan. Their components are still Chinese, for the most part.
  6. Design – The M.8 was designed by world-renowned Ferrari designer Ken Okuyama, while the Classic was designed by Toshiyuki Kita, who’s world-renowned furniture designs have earned a permanent place in the collections of the Museum of Modern Art (MoMA) in New York, the Centre Georges Pompidou in Paris and the Pinakothek der Modarne in Munich.


  1. Neck massage in the headpiece – As I mentioned above, both chairs have the headpiece with neck massage. The difference is that the M.8 has rollers built into the headpiece while the Classic uses airbags to massage the neck.
  2. Zero gravity – The M.8 has zero gravity positioning, which involves a 30 degree tilt of the seat and a 120-128 degree articulation between the chair back and the seat. The Classic does not have that, so the seat always stays in the same position.
  3. L-Track – The Classic has an S-track roller mechanism so the rollers travel along

    the S-shape of your spine from the neck down to the low back. The M.8 has the L-track, which is a continuation of the S-track to under the seat. This means that the M.8 offers massage of the glutes and piriformis muscles of the buttock region.

  4. DreamWave technology – The original DreamWave name alluded to the airbag technology in the seat that moved it from side to side and up and down in a figure 8 pattern to facilitate passive movement to the pelvis and hips. The Classic has that feature whereas the M.8 does not, but has the L-track rollers working the same area.
  5. Arm rests – The arm rests of the Classic are fixed and stationary, while the arm
    DreamWave M.8 armrest
    M.8 open arm rest

    rests of the M.8 open like car doors to allow for easier access to the chair seat. Arm rests in both chair still offer airbag massage of the arms, but the dual purpose of the opening arm rest is only available in the M.8.

  6. Arm massage – Both chairs offer forearm, wrist, and hand airbag massage, but the Classic has upper arm massage while the M.8 offers shoulder airbag massage/compression.
  7. Aromatherapy & air ionizer – These are two features newly added in the M.8 and
    DreamWave M.8 aromatherapy module
    M.8 aromatherapy module

    not available in the Classic. An electronic aromatherapy component comes with the M.8 into which you can place a few drops of your favorite essential oil. You control it’s function from the remote control. The function of the air ionizer is also operated from the remote control.

  8. Bluetooth technology & speakers – Bluetooth and speakers is pretty much available in almost every massage chair nowadays. Japanese designed and engineered chairs never used to have this technology. As a matter of fact, most of them still don’t have it. The Classic is no different. However, the M.8 does employ those additional features allowing you to pair your device with the chair and then play your playlist over the chair’s speakers.
  9. Heat – Most chairs come with heat anymore, but the M.8 really excels in this department. Whereas the Classic has heating elements in the low back and seat, the M.8 has heated rollers as well as heating elements in the seat, hands, seat, and feet! That chair really warms you up.
  10. Space saving – Since the M.8 is an L-track chair, it also has a space saving feature so that you can place your chair within a couple of inches from your wall. As with all purely S-track chairs, the Classic is not a space saver and you have to place it about 16″ from the wall so that it doesn’t hit your wall during a full recline.
  11. Approach lighting & chromotherapy – Mind you, not many chairs, if any at all,
    DreamWave M.8 approach lighting
    M.8 approach lighting

    have approach lighting that turns on when you walk near the chair. The M.8 has that innovative feature, while the Classic does not. The same goes for chromotherapy lighting.

  12. Mechanical foot & calf rollers – The Classic does not have either of these features. The calf rollers are a fairly new technology that we don’t see in a lot of chairs just yet, but foot rollers are in almost every new massage chair model. The M.8 has both of these features.
  13. Color options – The Classic comes in black, dark brown, and cream colors; the M.8 comes in Walnut, Black, Saddle, Bordeaux, and Pearl colors.
  14. Thera-Elliptical calf kneading – The M.8 employs a kneading feature of the calf airbags. Pioneered by Inada’s Yume years ago, the calf kneading is becoming more popular with other manufacturers. The M.8 uses that technology to enhance even more the therapeutic value of the mechanical calf rollers.
  15. Remote control display – The M.8 has a bright LED display that lights up as soon
    DreamWave M.8 LED remote display
    M.8 LED display

    as you press the power button. It is very easy to read in a dark room. The Classic has an older push button remote where the auto buttons are backlit.

That’s a pretty good summary of the similarities and differences between the DreamWave Classic and the DreamWave M.8.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

OHCO M.8 vs. Inada DreamWave


Now that the new OHCO M.8 massage chair is on the market, I am getting more and more inquiries about the differences between this new M.8 model and the older Inada DreamWave. There are a considerable number of differences between the two models. Let me begin with the similarities.


  1. 3D roller mechanisms – Both have the ability to adjust the depth of the rollers to make your roller massage more or less intense.
  2. Headpiece with trapezia massage – The headpiece of both chairs offer massage of
    M.8 Headpiece & attached back pad

    the neck (although one of it’s differences is the type of neck massage) and the top of the shoulders (the trapezia muscles). Airbags are located at the the bottom of each side of the headpiece and, when deployed, compress down onto the top of the shoulders to massage the trapezia muscles. Not many chairs have a trap massage. This is a unique thing.

  3. Headpiece with attached back pad – At the bottom of each headpiece is an attached back pad that extends down to the low back. If you are looking for a more intense roller back massage, you can always lift the headpiece and attached back pad up and over the back of the chair so that there is less material between the rollers and your back.
  4. Warranty – Both chairs come with a 3 year parts & labor, in-home warranty.
  5. “Made in Japan” – Both models are “Made in Japan” in that their quality control testing, assembly, and programming are done in Japan. Their components are still Chinese, for the most part.
  6. Design – The M.8 was designed by world-renowned Ferrari designer Ken Okuyama, while the DreamWave was designed by Toshiyuki Kita, who’s world-renowned furniture designs have earned a permanent place in the collections of the Museum of Modern Art (MoMA) in New York, the Centre Georges Pompidou in Paris and the Pinakothek der Modarne in Munich.


  1. Neck massage in the headpiece – As I mentioned above, both chairs have the headpiece with neck massage. The difference is that the M.8 has rollers built into the headpiece while the DreamWave uses airbags to massage the neck.
  2. Zero gravity – The OHCO M.8 has zero gravity positioning, which involves a 30 degree tilt of the seat and a 120-128 degree articulation between the chair back and the seat. The DreamWave does not have that, so the seat always stays in the same position.
  3. L-Track – The DreamWave has an S-track roller mechanism so the rollers travel along

    the S-shape of your spine from the neck down to the low back. The M.8 has the L-track, which is a continuation of the S-track to under the seat. This means that the M.8 offers massage of the glutes and piriformis muscles of the buttock region.

  4. DreamWave technology – The original DreamWave name alluded to the airbag technology in the seat that moved it from side to side and up and down in a figure 8 pattern to facilitate passive movement to the pelvis and hips. The DreamWave has that feature whereas the M.8 does not, but has the L-track rollers working the same area.
  5. Arm rests – The arm rests of the DreamWave are fixed and stationary, while the arm
    M.8 open arm rest

    rests of the M.8 open like car doors to allow for easier access to the chair seat. Arm rests in both chair still offer airbag massage of the arms, but the dual purpose of the opening arm rest is only available in the M.8.

  6. Arm massage – Both chairs offer forearm, wrist, and hand airbag massage, but the DreamWave has upper arm massage while the M.8 offers shoulder airbag massage/compression.
  7. Aromatherapy & air ionizer – These are two features newly added in the OHCO M.8 and
    M.8 aromatherapy module

    not available in the DreamWave. An electronic aromatherapy component comes with the M.8 into which you can place a few drops of your favorite essential oil. You control it’s function from the remote control. The function of the air ionizer is also operated from the remote control.

  8. Bluetooth technology & speakers – Bluetooth and speakers is pretty much available in almost every massage chair nowadays. Japanese designed and engineered chairs never used to have this technology. As a matter of fact, most of them still don’t have it. The DreamWave is no different. However, the OHCO M.8 does employ those additional features allowing you to pair your device with the chair and then play your playlist over the chair’s speakers.
  9. Heat – Most chairs come with heat anymore, but the M.8 really excels in this department. Whereas the DreamWave has heating elements in the low back and seat, the M.8 has heated rollers as well as heating elements in the seat, hands, seat, and feet! That chair really warms you up.
  10. Space saving – Since the OHCO M.8 is an L-track chair, it also has a space saving feature so that you can place your chair within a couple of inches from your wall. As with all purely S-track chairs, the DreamWave is not a space saver and you have to place it about 16″ from the wall so that it doesn’t hit your wall during a full recline.
  11. Approach lighting & chromotherapy – Mind you, not many chairs, if any at all,
    M.8 approach lighting

    have approach lighting that turns on when you walk near the chair. The M.8 has that innovative feature, while the DreamWave does not. The same goes for chromotherapy lighting.

  12. Mechanical foot & calf rollers – The DreamWave does not have either of these features. The calf rollers are a fairly new technology that we don’t see in a lot of chairs just yet, but foot rollers are in almost every new massage chair model. The M.8 has both of these features.
  13. Color options – The DreamWave comes in black and dark brown colors; the M.8 comes in Walnut, Black, Saddle, Bordeaux, and Pearl colors.
  14. Thera-Elliptical calf kneading – The OHCO M.8 employs a kneading feature of the calf airbags. Pioneered by Inada’s Yume years ago, the calf kneading is becoming more popular with other manufacturers. The M.8 uses that technology to enhance even more the therapeutic value of the mechanical calf rollers.
  15. Remote control display – The M.8 has a bright LED display that lights up as soon
    M.8 LED display

    as you press the power button. It is very easy to read in a dark room. The DreamWave has an older push button remote where the auto buttons are backlit.

That’s a pretty good summary of the similarities and differences between the Inada DreamWave and the OHCO M.8.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Calf Massage – OHCO M.8 Massage Chair (Video)

dreamwave massage chair
dreamwave massage chair

Transcript of Video Titled “Calf Massage – DreamWave M.8 Massage Chair”

Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today I want to show you how the calf airbags work on the DreamWave M.8 massage chair.

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: Now, they have a feature called ‘Thera-Elliptical Kneading,’ so when the calf airbags inflate, they start to move up and down a little bit, and you can feel the airbag moving underneath the surface to massage the calf, and I’m going to get in here, and we’re going to see if you can see that motion. Now, you shouldn’t wear your shoes when you’re in a massage chair, but OK now, I want you to observe, now watch the airbags inflating on my calves. Once they’ve inflated, we should start to see some movement. OK, just a minute, you can – and I’ve also turned on the calf rollers, you can feel – OK, now, do you see how the calf airbag, this, on the outer airbag is moving up and down on both sides?

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: That’s the Thera- Elliptical massage, and when you do the airbags in conjunction with the calf rollers, which are underneath, you will have a calf kneading and a Thera-Elliptical calf airbag massage working simultaneously. So, it’s really a nice calf massage, it’s a gentle calf massage. It’s not too terribly abusive or hard, and but a very, very nice feature to have, and I can feel the rollers and the – and I’m going to try to take my foot out of here so you can see, I don’t know if you can – can you see my hand moving, can you see my fingers moving, where the rollers are on the calves? And so, the calf rollers are moving, and the airbags are inflating as part of the foot-and calf massage. But that is the calf, the reason I wanted to highlight this feature, with the calves is because you have two things going on.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: You’ve got the calf rollers going on, which is a nice feature, more and more chairs are starting to come out with the calf rollers, and but you’re also getting – sorry, just a minute – you’re also getting the calf airbags inflating and creating a kneading motion in the calf muscles. So, it’s really quite soothing and quite enjoyable.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: I hope you found this video helpful. If you did, please feel free to thumbs up ‘Like’ us on our YouTube channel, and of course, help us spread the word by sharing this video on your various social media platforms to help us spread the word about massage chairs. I’m Dr. Alan Weidner from ‘,’ and I will see you again on the next video. Bye bye.

Click on the following link to watch this DreamWave M.8 massage chair tutorial on our YouTube channel.

Neck Massage – OHCO M.8 Massage Chair (Video)

dreamwave massage chair
dreamwave massage chair

Transcript of Video Titled “Neck Massage – DreamWave M.8 Massage Chair”

[SCREEN TEXT: Neck Massage]

Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today I’m going to demonstrate how the neck roller kneading works in the headpiece of the new DreamWave M.8 massage chair.

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: You’ll notice that this headpiece, which is kind of the focal point for the neck massage on the M.8, has this roller mechanism inside. See how the rollers are working in kind of like in opposite tandem? So, the left side goes up, the right side goes down, and vice versa. Well, when you turn on the programming for – or any auto-program, or the manual setting – for the neck massage, you’re going to see that these rollers are working.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: Now, they’re working in concert, both working the same way. So, they do two things, they go in and out, in and out, you can see that, where my hands are, and then it does that for a few seconds, and then it stops, and then the left side goes, and the right side goes. So, the next thing you’re going to see is, you’re going to see to see the rollers – now you see the left go, and then the right go – left go, and right go.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: That’s how we started. Remember, you saw the way that they kind of created this tandem massage, doing the opposite on each, one side doing the opposite of the other side. Anyway, that is how the neck massage mechanism works on the headpiece of the new DreamWave M.8 massage chair.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: I hope you found this video helpful. If you did, please feel free to thumbs up ‘Like’ us on our YouTube channel, and of course, help us spread the word about massage chairs, and this chair, by sharing this video through your social media platforms. We appreciate you helping us spread the word. I’m Dr. Alan Weidner from ‘,’ and I will see you again on the next video. Bye bye.

Click on the following link to watch this DreamWave M.8 massage chair tutorial on our YouTube channel.

Panasonic MAJ7 vs. Panasonic MA73

Panasonic logo
Panasonic logo

The Panasonic chairs used to be designed, engineered, quality control tested, and built in Japan. Now, the engineering and design are still done in Japan, but the chairs are being built at Chinese factories within which the Panasonic quality control is still implemented. It is the quality control that separates the Japanese chairs from the rest.

The Panasonic massage chairs have always been of a superior quality, reflected in their 3 year parts and labor warranty as well as their low failure rate and longevity. When I first got into the massage chair business in 2005,  whenever someone came looking for a new chair to replace their old one, they always seemed to have a ready-to-retire Panasonic that had lasted them 10-20 years. I still get some customers like that. Good chairs.

Panasonic MAJ7 massage chair
Panasonic MAJ7 massage chair

For the last few years we have been selling the MA70 and the MA73 models, the differences of which I’ve highlighted in a previous video. Well, in 2018 at the Consumer Electronic Show (CES), the new Panasonic MAJ7 was introduced to the US market. I was at that CES and sat in the J7 for a spell, with a staffer explaining the features of the chair while I sat and enjoyed the massage. You can watch that video here.

Today, on the request of a customer, I am going to outline the differences between the MAJ7 and it’s predecessor, the MA73 in this article:

  1. Softer Padding – One thing I immediately noticed about the chair, when I first sat in it, was how much softer the seating was. It felt like the engineers put in additional padding and pillows to give the chair a softer, more comfortable fit. I liked it quite a bit.
  2. Massage Intensity – Another thing I noticed was how much stronger the roller massage was throughout the spine in the J7, except maybe the neck massage. The J7 offers a stronger massage to the low back and hips, while maybe having a little less intense neck massage. However, the rollers of both chairs still hit the top of the shoulders just great. Panasonic chairs are some of the very few massage chairs that actually offer roller massage to that area. It’s a pretty good feature, in my book. The rollers on the J7 can protrude as much as 4.9″, which explains it’s increased intensity.
  3. Mechanical Foot Rollers – The J7 is the first Panasonic massage chair model that has mechanical foot rollers. The Japanese have been the slowest to adopt this feature into their massage chairs, but Panasonic has now come around to the idea…and from our experience, it is one of the better foot rollers out there. The Japanese may be late to the game but, as expected, they are worth the wait.
  4. Rotating Ottoman – One of the well-liked features of the MA73 is the rotating ottoman that allows you to hide the calf and foot wells. The feature helped the MA73 serve as a recliner as well as a therapeutic massage chair. But, because of the addition of the foot rollers, the rotating feature of the ottoman is no longer available.
  5. Airbag Intensity Adjustment – Most massage chairs have an airbag compression intensity adjustment, but very, very few have the ability to adjust the airbag intensity of one set of airbags independent of the other airbags. The J7 allows you to do that. So, if the arms are too strong, but the rest of the airbags are just right at the current setting, you can turn down the arm airbag intensity while leaving the rest as is.
  6. Heated Rollers – Another big hit in the MA73 is still available on the J7.
  7. Core Programs – Most of the auto programs are the same in both models, but the J7 introduces an auto program (and a stretch program) known as “Core”. What the chair does is substantially inflate the seat airbags so that your whole body is lifted up off the chair seat. While that happens, the rollers position themselves at the low back and then roll up and down while the airbags inflate and deflate. The Core stretch program goes a little further by inflating the leg, feet, and shoulder airbags while the body is lifted up by the seat airbags to traction the spine in the form of a stretch. The interesting thing here is that when the seat airbags lift you up, the rollers move down the low back and actually hit the top of the glute muscles, almost simulating an L-track roller massage without actually having an L-track. The term “J7” actually refers to a “J” track massage to the glutes and hips thanks to this airbag “lift”.
  8. Pressure Sensing – At CES, Panasonic had a very interesting display (and you can see it on the same video I alluded to at the beginning of this article) that demonstrated how sensitive a rigged roller mechanism was in the process of imitating a hand written calligraphy message that was mimicked and programmed into the mechanism’s software. For the first time in the massage chair industry, a massage mechanism is actually measuring the pressure it is applying to your back muscles much like a real massage therapist. The roller mechanism measures the PSI 1000 times per second to make sure that the rollers match the depth preference you selected on the remote control. Pretty cool stuff!
  9. Kneading Modes – The J7 comes with 6 new kneading modes that are employed at different parts of your back. See the image below for an explanation. 

That about covers the differences. The J7 still has the heated rollers, memory function, simple to use remote control (looks exactly the same except for some programming buttons), great arm air massage, and body silhouette as the MA73. It just has more sophisticated programming available for the discriminating massage chair user.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.


DreamWave, Sogno, & Inada – What’s Going On?

DreamWave M.8 massage chair
DreamWave M.8 massage chair

DreamWave M.8
DreamWave M.8 Massage Chair

The new DreamWave M.8 line of massage chairs hit the market in January with a bang at the Consumer Electronic Show in Las Vegas. The DreamWave M.8 model has very quickly become one of our top selling models. I’d like to explain the new DreamWave line up as it exists today to help you keep everything straight with the new product introductions. Plus, this article will also clarify the “relationship” of the new DreamWave name and the Inada name.

DreamWave Classic
DreamWave Classic Massage Chair

A History Lesson

Let me take you through some of the history of Family Inada, Inada USA, up to the present DreamWave brand. Back in 2006, Family Inada began a relationship with Cliff Levin to become the sole distributor for their chairs in the USA. Thus began Inada USA with Cliff Levin as it’s president. Two short years later Family Inada & Inada USA introduced the iconic Inada Sogno massage chair to the US market. One of the many unique features of that industry-changing model was the figure-8, side-to-side/up-and-down seat movement which Inada described as “Dreamwave technology.” Eventually, the chair was upgraded in 2015 and Inada USA simply named it Inada DreamWave (in part because folks had trouble pronouncing and spelling the word “Sogno”). Today that chair is still built in Japan by Family Inada and is now known as the DreamWave Classic.

The DreamWave Name

The term “DreamWave” is the brainchild of Cliff Levin. He suggested to Inada that they trademark/register the term DreamWave when that name was originally applied to the Inada Sogno model. Inada declined to follow that recommendation, so Cliff officially registered the trademark in the USA and in many other countries around the world.

He has since owned that name although it has heretofore been closely associated with Family Inada because of the popularity of the DreamWave Classic that was built my Inada.

The DreamWave M Series

Mr. Levin used his trademarked term, “DreamWave”, as the cornerstone of an entirely new line of chairs, centered around the M Series, which, as I mentioned above, was formally introduced at CES in January of this year. The M Series are models that he and his company have been developing and working on for over 2 years. It employs features commonly sought after by the US consumer, but that were never employed by Family Inada (or, might I add, by any Japanese chair maker), like foot and calf rollers, zero gravity positioning, BlueTooth connectivity, and an L-track roller technology.

Currently, there are two models in the M Series: The M.8 and the M.8LE, the LE being a limited edition of the M.8, including genuine leather exterior upholstery and a luxurious suede interior.

Even though they are made in Japan, the DreamWave brand and it’s associated M Series models have nothing to do with the Family Inada factory.

Hopefully, you will find this article helpful in explaining the evolution of the DreamWave brand.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

#dreamwavem8 #m8

First-Time Use – OHCO M.8 Massage Chair (Video)

dreamwave massage chair
dreamwave massage chair

Transcript of Video Titled “First-Time Use – DreamWave M.8 Massage Chair”

[SCREEN TEXT: First-Time Use]

Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today, in this video, I’m going to show you the best way to use the DreamWave M.8 massage chair for the first time.

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: Now, take your shoes off before you go in to any massage chair because the shoes, the grittiness of the shoes in the soles of the feet sometimes – well, not sometimes – it does wear out the material in the footrest, in the bottom of the footrest, and that can be a problem for you later. But anyway, traditionally, people have gotten in to the massage chair like this, they lean back with an arm on the armrest, and then they put their feet, one of their feet in, and then they push themselves back like that. You can do that, but now, with this new DreamWave M.8, you can just push one of the doors, well, the button on one of the sides of the side doors, and you can just kind of slide in like this, just like you’re getting in a car, put your legs in there, and shut the door, pretty easy.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: Anyway, so when you sit in the chair, you can have the chair with the – if it’s your first time, just lean back in the chair – pull the remote control out, and I’m going to get my glasses on so I know what I’m doing. And you’ll notice with the remote control, there’s a power button here, and when I turn on the power button, and everything starts to get in to gear, you’re going to see that the remote control, most of the buttons are backlit, which is really a neat feature. Some chairs don’t have that, this chair does have it. So, I’m going to, the quickest way to get started is to press the ‘Quick’ program. There’s a bunch of programs here in the auto-programs, but I’m just going to push ‘Quick,’ and you’ll see everything light up now. Now that the program’s on, all the buttons are lit, except for the positioning buttons at the bottom, but everything else is lit up, and it makes it very easy to use, and that’s all you need to do to get started. Press the ‘Quick’ button, and then you can put your arms in the armrests, lay your head back, and let the chair do a body scan on you. One thing that people don’t realize is that when you sit in a massage chair, in the beginning of any session, and the chair is doing a scan on you, keep your head back, so that the chair can figure out how tall you are.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: Because the chair’s trying to find out where the base of your skull is, and where the top of your shoulders are, so the rollers don’t go too high up to the back of your skull, or too low beneath your shoulders, at the highest point. So, keep your head back while it’s doing the scan, and the chair will be able to figure out where the rollers need to go. Now, this chair also has a pause button, so if you want to just stop the program, you just push the power button once, and that pauses everything, and but it’ll keep everything ready to go, because if you want to get going again, push the button again, and it’ll start the program back up. But if you want to shut the program off, let, the chair will automatically shut off when the program runs out, when the program timer’s over, and the program’s done. But let’s say you want to get out beforehand, you hold this button down a couple of seconds, and then it shuts off everything, and the chair will restore back to its neutral position, but that is the easiest way to get going.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: Get in the chair through the side doors, or I guess from the front, if you’d like, select the ‘Quick’ program, or turn the power on, select the ‘Quick’ program, and then put the remote control back. And remember, the remote control has this spool, a self-rewinding spool for the remote-control cord, so it’s really easy for it to come out, and for it to pop back in to place, and it’s a quality spool, it works really, really easily, and is really nice. And then, when you’re done, just hold the power button down for a couple of seconds, and then the chair will, you let go, and the chair will turn off, and the chair will start to restore back to its original, neutral position, and that’s how you get started on the massage chair. And while you’re using that chair for the first time, read the owner’s manual, the owner’s manual is, it’s like a book, it’s a fantastically organized, choregraphed, and written owner’s manual. It’s a good owner’s manual, and you’ll be able to enjoy it while you’re sitting on your massage chair.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: Well, anyway, I’m Dr. Alan Weidner from ‘,’ and I hope you found this video helpful. Please feel free to thumbs up ‘Like’ this video, and of course, share it through your social media platforms to help us spread the word about the new DreamWave M.8. I’m Dr. Alan Weidner. Have a fantastic day, and I’ll see you on the next video. Bye bye.

Click on the following link to watch this DreamWave M.8 massage chair tutorial on our YouTube channel.

#m8 #dreamwavem8

Which Massage Chair is the Quietest?

Southern California showroom
Southern California showroom

A few years ago, I downloaded a sound meter app on my phone and took readings from all of the chairs on my Utah showroom floor to determine which one was the quietest. It was an interesting study. It’s been awhile now and we have a whole new crop of massage chairs in that same showroom so I figured it would be a good time to redo this little study to see which of the current line-up is the quietest. Before I go into the results, I want to go over a few pieces of information for greater context of what these numbers are based on.

Ground Rules

  • I used the app “dB Meter” to make the measurements. My phone is an iPhone 6 version.
  • The readings are made in decibels, which are sound measurement units.
  • These measurements were made in my Utah showroom. The store is on a busy street, separated from that street by an easement and a parking lot with 2 sides of parking stalls, so there is some ambient traffic noise which may or may not have come into play within the dB ranges.
  • The measurement range takes into account air bag compressor sounds, air bag inflation and deflation sounds, roller modalities like kneading and tapping, and body sounds created by the chair back and/or ottoman moving or chair body frame sounds. It also takes into account times when the chair is relatively silent without those additional sounds.
  • The measurements began AFTER the body scan feature had completed.
  • The normal dB range, when the chairs were all off with only the ambient sounds of the showroom, was 38-39 dB’s.
  • The measurements were made with the chairs in full recline and the microphone of my cell phone facing the head area, which is location from where the user would be listening when using the massage chair.
  • I removed the highest and lowest figures of each chair.
  • The measurements were made without a body in the chairs so that all the sounds could be picked up by the phone. When an actual body is in the chair, some of those sounds will be muted by the user’s body mass.
  • All the head/neck pads (and cervical massage units, i.e. DreamWave M.8) were removed. Full back pads were also removed.
  • No changes were made to the default roller and air bag settings of each chair.
  • For chairs that had a “Demo” or “Quick” program, that particular program was deployed. For those that didn’t, the first program on the auto program list was chosen. The program for each chair is listed next to the chair model and dB range.

Chair Models & dB Ranges

  1. Luraco iRobotics 7 Plus: 46-51 dB (Demo program)
  2. Luraco Legend Plus: 48-51 dB (Demo program)
  3. DreamWave Classic: 50-53 dB (Quick program)
  4. DreamWave M.8: 48-60 dB (Quick program)
  5. Positive Posture Brio: 48-54 dB (Quick program)
  6. Human Touch Novo XT2: 50-60 dB (Demo program)
  7. Infinity Riage x3: 48-54 dB (Working Relief program)
  8. Infinity Overture: 47-60 dB (Demo program)
  9. Infinity Genesis: 48-55 dB (Sport Refresh program)
  10. Osaki Maestro: 49-54 dB (Demo program)
  11. Osaki Ekon: 51-63 dB (Sports Refresh program)
  12. Titan Jupiter: 49-63 dB (Power program)
  13. Panasonic MA73: 50-61 dB (Deep program)

Notes & Observations

The ranges are attributed to the fact that at some moments during the chair programs the air bags are being deployed or the chair back and/or ottoman are moving. During the lower end of the ranges, it was typically just the rollers that were in play. Conversely, the air bags and chair movements could be attributed to the numbers at the higher end of the ranges.

Luraco Massage ChairsOnce again, the Luraco chairs have proven to be the quietest. That didn’t completely surprise me since they are noticeably quieter than the others to everyone who sits in them. Though quieter, they were not that far ahead of some of the other models. The Brio and DreamWave Classic were very close at the higher end of their ranges.

Although some chairs were quieter than others, it surprised me how close they really all were when looking at the objective dB results. For example, I had expected the Infinity Genesis and Osaki Maestro to be quite a bit louder than the Luraco chairs since they sounded louder to my ears when I sat in them. However, they were only a few dB’s higher than the Luraco chairs.

Among the “loudest” were the Osaki Ekon and the Titan Jupiter. The Ekon’s high end can be attributed to the “creaking” of the plastic body shell of the shoulder airbags. When those air bags deploy with the body of the user offering resistance, the creaking becomes obvious. To replicate that during the testing, I used my hands to push against the shoulder airbags to mimic that resistance. Since the shoulder air bags are near the ears of the user, this was a measurement that needed to be considered when assessing sound levels. The Jupiter’s air bag deployment was the cause of it’s higher dB measurement.

I was surprised that the DreamWave M.8, Infinity Overture, and Human Touch Novo XT2 were as “loud” as they were. I had pre-supposed that they would have measured quieter at the high end.

In closing, I will say that as the massage chair user, you will be more acutely aware of the sounds of your new chair during the honeymoon phase of your chair ownership. After a short time, you will become oblivious to those sounds and the chair will be just “normal” and “perfect” for your home or business.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.




Introduction – OHCO M.8 Massage Chair (Video)

dreamwave massage chair
dreamwave massage chair

Transcript of Video Titled “Introduction – DreamWave M.8 Massage Chair”

[SCREEN TEXT: Introduction]

Alan: Hi, I’m Dr. Alan Weidner from ‘‘ and today I am going to introduce you to the new DreamWave M.8 massage chair.

[SCREEN TEXT: SUBSCRIBE to Our YouTube Channel and be Notified of Each New Massage Chair Video!]

Alan: It’s made in Japan, designed by Ferrari designer Ken Okuyama, a very beautiful-looking chair, nice lines on it. If you take a look at the design, you can kind of get a feel for the lovely design, and also the material. It’s a thicker, synthetic leather, but it’s wound tight on to the chair, it’s a nice fit, it’s a beautiful chair. It also has, like the DreamWave Classic before it, it has a headpiece with airbags that push down on the traps, and a massage mechanism inside the roller – I mean, inside the headpiece – and attached to that headpiece is a long back pad. So, if you want a really, really light massage, this is perfect for you. If you want to intensify it a bit, lift this up and over the back of the chair, and then you have just one layer of material between your back and the rollers, but a very nice chair. It’s a 3D, or 4D chair, the 3D, 4D, whatever, they’re kind of the same thing. It just means that the rollers can be moved forward or back to increase or decrease the intensity of the roller massage. And this is what they call a 4D, which means that you can include – it includes speed and rhythm adjustments to the program, as well as depth – of the rollers. This one, what’s really cool about this chair is, it has doors, armrests, that open up, and this is easy for access, especially for people who are in a lot of pain, a lot of back pain, can’t move. You know, trying to back up on to this ottoman can be difficult if you’re in a lot of pain.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: You got to reach back to the armrest, you got to get your legs in, and that’s kind of been a problem for a lot of people that are elderly, or people that are in a lot of pain. But both doors open, and then you shut it just like a car door, and you’re in the chair. The chair, and it’s a simple push button on either side. You see that this side also opens up. The remote control is attached to a spindle, a self-recoiling spindle, easy-to-use remote control. Notice, and this is the ‘Bordeaux’ color, this, the remote kind of matches the color in the design of the chair, and of course, it’ll rewind right back up. Now, the chair does come in some beautiful colors. There’s ‘Walnut,’ ‘Saddle,’ dark, you know, ‘Midnight Black,’ the ‘Bordeaux,’ there’s a couple of other colors, I can’t remember what they are, but there’s a really good color selection, a fairly big color selection on this chair. Also, you’ve got foot rollers, calf rollers, airbags galore, as with the DreamWave Classic, and you also have three airbag cells on each arm. And so, that can create this sequential airbag massage up and down the arm to enhance circulation of the lymph and the blood. This chair also has, it is an L-track, in case I didn’t mention that.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: So, the rollers come down the back, and then under the butt, and it reaches, like most L-tracks, just below kind of the gluteal crease, and it kind of hits the piriformis and the glute muscles, very nice. It has plenty of programs, the remote control is quite user friendly. There’ll be a separate video where we talk about each of these particular features, including the remote control. One thing I wanted to mention was the chair is – now, it’s a very well-built chair, it’s made in Japan, some of the components are made in China, but some of the components are made in Japan, the assembly is done in Japan, the quality control is done in Japan – and when you sit in the chair, you can feel that it’s a solid chair, it’s a quiet massage, it’s a very, very nice massage, and I think you’re going to really love it. Let’s see, what else can we talk about, shoulder airbags, you’ve got Bluetooth connectivity to your devices through the chair, so you can connect your phone, or pair your phone, or your tablet, or whatever device with the chair, and play your music, or whatever your playlist is over the speakers. And on the left speaker up here, when you open up the screen, there’s a spot there for an aromatherapy diffuser, and it comes with the chair, in a little box like this. And the diffuser has some little mats in there, little discs that you put inside the diffuser, and then you can drop your aromatherapy oil, essential oils on to the little discs, plug it in there, and it’s electronically connected to the chair, so you can turn on and off the aromatherapy from the remote control. And then of course, you get the scent of your essential oils while you’re sitting in the chair, which is very nice. This also has approach lighting, and so that means, and I don’t know if they’re on now, but when you have it in your home, and the chair, the power, or the chair, when it’s set that way, the lights will turn on underneath each armrest. So, if it’s in a dark room, it’s not, it’s not what I would call chromotherapy, which is something that some of the other massage chairs have, and I don’t know how effective chromotherapy is, but approach lighting is effective.

[SCREEN TEXT: ‘’ 888-259-5380]

Alan: Because if you’re in a dark room, and you walk up, the thing will light so, the chair will light up, so you’ll know exactly where you are, and where the chair is relative to you. Let’s see, oh, there’s a USB port here. Just inside of this armrest, I don’t know if you can zoom in on that, if the lighting’s good enough, but there’s a USB port there, and you can connect your phone, and charge your phone while you’re sitting in the massage chair. Of course, we all carry our phones and our devices with us everywhere, and we’re always looking for a charge. It seems like I can never get a good enough charge when I really need it. Well, you can plug it in to the chair, and charge it, while you’re sitting on the chair and getting a massage. Well, I guess that’s about it. It comes with a three-year, parts-and-labor warranty, delivery is in about a week to two weeks, depending on if you get regular delivery, or white-glove delivery. It’s a fantastic chair, I really enjoyed the chair. It’s a smooth, quality roll, you’ll notice it as soon as you sit in the chair.

[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]

Alan: But I hope you found this video helpful, if you did, please feel free to thumbs up ‘Like’ us on our YouTube channel. And of course, help us spread the word about massage chairs by sharing this video on your social media platforms, whether it’s Facebook, or Twitter, or LinkedIn, or whatnot. We just appreciate you helping us spread the word. I’m Dr. Alan Weidner from ‘,’ and I will see you on the next video. Bye bye.

Click on the following link to watch this DreamWave M.8 massage chair tutorial on our YouTube channel.

Review of Infinity Overture Massage Chair

Infinity logo
Infinity logo
Infinity Overture

We received the new Infinity Overture massage chair in our California and Utah showrooms this past week. I’ve been excited about this new model since I saw it at the Las Vegas Furniture Market in January. It has been a popular pre-sell model for us since it was announced there. It has virtually the same silhouette as the Infinity Presidential but with a slightly different feature set. I spent 2 hours on it this morning feverishly writing notes about it’s function. This article is the final product of those notes. By the way, you have no idea how hard it is to write notes when sitting on an operating massage chair! I hope you find this review helpful.

  1. Quad (4) Rollers – Although the roller system is a 3D/4D L-track with quad (4 ) rollers, like the Presidential, it has a somewhat different feel. Because of that, I suspect it uses an altogether different roller mechanism. I can’t be sure, but it felt different in the neck and low back, which made me think it is a different mech. I’m not saying it’s better or worse…just different. It reached down to the bottom of my buttocks and all the way up to the middle of the back of my skull. Their literature says this chair will fit someone up to 6’6″ tall. I have no doubt that it will, but, like the literature from most companies whose chairs we carry, the height limits are a bit high for actually getting the neck massaged in a tall body. In other words, someone 6’6″ tall will surely fit in the chair, but the roller track may not reach the top of their neck.
  2. Roller Track Build Quality – I couldn’t help but feel that the build quality of this chair is very good. The rollers seem very solid. Sometimes a chair can feel like the rollers are going to fall off any moment, but the Overture felt solid throughout. By the way, when the chair is shut off, the rollers park under the buttocks. I could actually feel the rollers lifting my butt up from the cavernous cavity that is the roller track home. For folks who say that massage chairs don’t support your back all that well when the rollers aren’t being used, it may ease your mind (and back) a bit knowing that you are getting some low back and pelvic support from the rollers, albeit very simple.
  3. J-Track vs. L-Track Roller Technology – I’ve spoken about the differences between the L-track and it’s variant, the J-track. The Overture is one of the few J-tracks that is out there. You can watch this video I made a while back explaining the differences between the S-track, L-track, and J-track roller systems… The glute and piriformis massage is virtually the same, but the more obtuse angle (approx. 135 degrees vs. 90 degrees) facilitates a better stretch program, for which L-tracks are notoriously bad! A perfect segue into this next point…
  4. Stretch Program – L-track models cannot offer the kind of stretch programs that
    Reclined stretch program

    S-track chairs have for one primary reason: the L-track cannot flatten out to a horizontal position allowing the chair to fully extend the user’s body to get an effective stretch. The J-track changes that. The chair can get much closer to a horizontal position because the J-track does not have a hard 90 angle between torso and seat. It is more like 135 degrees, which is a heck of a lot closer to the 180 degree horizontal position than 90 degrees. That is a large reason why the stretch in the Infinity Overture is the best I’ve seen in any extended roller track configuration. The other reason is that the ottoman is high enough off the ground that it can drop down quite a bit to really give the spine a pull, while the shoulder airbags are pinning the shoulders down. I really loved it. It was quite strong and felt akin to an S-track stretch. I noticed that the heel airbags didn’t grab my foot as much as the Presidential, but the overall pull on the legs was quite satisfactory.

  5. 3D/4D Rollers – It appears as though the roller depth can only be adjusted in the Manual settings and not during any of the Auto programs. I’ve asked Infinity about this to make sure I’m not missing something. I like it when I can adjust the depth of the rollers in any program I am in, be it Auto or Manual programs.  Having said that, the overall intensity of the chair’s rollers is strong. Even with the 3D/4D depth adjustment capability in the Manual programs only, the difference between highest and lowest intensity is not that much. The 4D menu is located in the Manual settings of the remote. When you want to adjust the depth of the rollers, and you are in the Manual 4D menu, just tap the “OK” button on the remote to increase or decrease the depth one level. You do not need to push and hold the “OK” button. It won’t help. You have to momentarily tap/push it only once for each depth change.
  6. Wireless Remote Control – A very nice feature. Other than the concern for
    Infinity Overture remote control
    Remote control

    misplacing or outright losing the remote (ala TV remotes that go missing from time to time!), I found the freedom from the wire “leash” to be quite refreshing. It is a heavy remote that has the feeling of quality in that heaviness alone. I like it very much. It feels good in my hands. It comes with a charging cord that plugs into a USB port at the inside front of the right arm rest and into the remote control. I suppose you could charge any device through that USB port, like your phone, while you are enjoying your splendid massage program. The power button needs to be held down for 4-5 seconds to turn on and about the same to turn off. If, during one of your chair sessions, the remote control display goes black, just push any button on the remote and the screen will “wake up” again for you.

  7. Pair Your Wireless Remote With Your Chair – To pair your remote control to your new chair for the first time, do the following: a.) Turn on the chair, b.) Hold the MENU and OK buttons at the same time for 4 seconds. The screen should indicate that the Bluetooth pairing has begun. c.) The Bluetooth icon will light up on the screen display. d.) After successful pairing is complete, turn the controller off and on again and your wireless remote is now ready to operate your massage chair. Your remote and chair will connect every time after the pairing is done. One of our customers had trouble getting the remote paired with the chair. What finally worked was laying the remote at the back of the chair by the power switch and the pairing eventually happened. After it’s paired, you are in good shape. Just a tip if you have trouble pairing the remote.
  8. Quick Keys – The Infinity Overture has another, more simple remote control
    Infinity Overture quick keys
    Quick Keys

    built into the top of the right arm rest. I like to call these types of controls “Quick Keys”. It contains just enough buttons to get you started in an Auto program as well as position the chairback and the ottoman/footrest to where you want it. It also has a button for the 2-stage zero gravity positioning (2-stage means the chair has two different zero gravity positions). The Quick Keys also include a power button as well as an emergency stop button. Very convenient for fast and easy chair operations.

  9. Speech Recognition Feature – If using the remote or even the Quick Keys are too cumbersome, you can activate the Speech Recognition Feature by simply saying aloud the words “Turn on speech recognition mode”. Once you do, the chair will speak back to you through the speakers that it is activated. Then, you can speak any of a list of commands to get the chair to respond. Words like “Voice Off”, or “Massage Chair Shut Down”, or “Body Stretch”, or “Pain Relief”, etc. The list of commands are conveniently located on the back of the remote control. I tried it today and it was VERY easy to use…not to mention that it’s kinda cool.
  10. Air Ionizer – The ionizer is a feature that uses some kind of ionizing technology to clean the air, around your face, of pollutants. Or, at the very least, it blows “fresh” air around your face. The ports for air passage are located on either side of the your head, just below the music system speakers. To turn on this feature, you just have to press the “OK” button before selecting anything from the chair’s menu. You turn it off the same way.
  11. Bluetooth Music System – You can also pair your personal device with the chair in order to play your playlists over the stereo speaker system of the chair. The speakers are pretty decent. Just go into your phone’s Bluetooth settings and look for a device with the word “Overture” included in the device name. On my Utah chair, the Infinity Overture chair is called “overture1810020”. I’m not sure if it is the same on every Overture chair or unique to your chair.
  12. Calf Massage – This model has a great combination of modalities to make your calf massage a truly therapeutic experience. Of course, as with pretty much all massage chairs, the Infinity Overture has calf airbags that compress the calf muscles. Well, additionally, this model facilitates the up-and-down movement of the calf airbags, creating a kneading or, in Infinity’s terms, “oscillating” of the calf muscles by said air bags. To top it all off, this model has 4 rollers behind each calf that add to the whole therapeutic experience. If you stand, walk, or run a lot during your day, you will love the calf massage.
  13. Mechanical Foot Rollers – Nowadays, we certainly expect a massage chair to have mechanical foot rollers, but something that not many chairs have is the ability to adjust the speed/intensity of those foot rollers. The Infinity Overture has “Quick”, “Slow”, and “Off” options for that feature. Nice to have some choice since feet can be quite sensitive for many different folks.
  14. Heat – You have 3 independent heating options: back, waist, and feet. You can have 1,2, or 3 of the heating elements working at the same time. You can also adjust the temperature of the heating elements through the remote control. I was a bit confused by the ON and OFF menu items. I didn’t feel heat after using the chair for quite a few minutes. I went into the Heat menu item and it said “Back ON”, “Waist ON”, and “Feet ON”. I figure they were on! Well, it actually meant that the heating elements were off and, to turn them on, I had to select the “ON” display option, at which time the display changed to “Back OFF”, “Waist OFF”, and “Feet OFF”. A little confusing at first but quite manageable once you get the hang of it. As a side note, the feet heat combined with the mechanical foot rollers and the foot airbags makes for a wonderfully therapeutic experience.
  15. Massage Quality – I found that the neck massage was strong, with the suboccipital muscles (under the skull – I like to call them the headache muscles) getting a great massage. The midback area, like with all chairs, is quite strong, but I really noticed and enjoyed how far out laterally the rollers traveled during the kneading; it felt like the rollers were hitting the outer third of my rib cage. The low back/lumbar massage was a bit lighter than I had expected. The strength of the roller massage in the buttock area was very good.
  16. Sequential Arm Massage – I like arm massage that employs more than one air cell per side because this air cell configuration creates a sequential massage. It gives you the feeling that the movement of your blood and lymph circulation is being supported and encouraged by successive compression of those air cells. The arm massage also has rubber nobules on the surface of the material that touches your skin. These nobules act as “grippers” to keep your arm in place during the air cell compression.
  17. “Quick Relaxation” Program – This is an auto program with it’s own button on the remote control. It is an easy way to get started in the chair without having to mess around with the remote. It is an 8 minutes program that is ideal for a quick in-and-out massage (a great “Demo” program for our showrooms!).
  18. “Pain Relief” Program – I gave all the programs a try and I really liked the way the “Pain Relief” program worked my low & mid back. It was quite vigorous in terms of roller activity and intensity in conjunction with concurrent air bag deployment and body positioning. Something I didn’t even notice until I tried this program was the hip airbags. A lot of L-track chairs do not have hip airbags. These ones grabbed the sides of my hips during the “Pain Relief” program and anchored my pelvis into the chair while the rollers worked the area over and the chair positioning changed from flexion to extension. I really like this program. I would recommend it to those of you who have low and/or mid back pain.

Of course, this chair comes with all the other things you’d expect in an L-track (or J-track) chair today, like body scanning, auto restore, session timer display on remote, zero gravity (2-stage), space saver, nice color options, 5 year limited warranty, and great customer support from Infinity.

I hope this review helps you in your decision-making process of buying a new massage chair!

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.