Customer Reviews

  1. Customer Reviews - 5282f06fec9920f5c4dd097b65fec34c?s=60&d=mm&r=g

    Chris Siebert

    Dr. Weidner is amazing at helping you find the right chair! He spent hours with me in helping to test each chair for the right fit. I needed a chair that would be great for my back and feet. He did not try to up sell me on a bigger or more expensive chair. He listened and did an excellent job of helping me to feel comfortable. After ordering my chair, he kept in touch with me to let me know when the chair would arrive. He sent two of his employees over to set up the chair. They were professional and set up the chair where we wanted. They made sure it worked and that my wife and I were satisfied. We have enjoyed our chair very much!! We would give them a 5 star rating for purchasing, set up and delivery, customer service and overall satisfaction! We would recommend Massage Chair Relief to anyone!

    Infinity Smart Chair X3Infinity Smart Chair X3

  2. Customer Reviews - d3cd45a18629ec9efeef956fb37bff80?s=60&d=mm&r=g

    Ruofan Yao

    This is one of the lower priced chairs on the showroom floor at Massage chair relief. But it was perfect for us. The back and glute massage was exactly what we needed. It’s not perfect though. The foot massage was pretty weak. The shoulder airbags catches the deltoids in a funny angle. Which is why I really think no one should buy a chair without trying it out first. Massage chair relief gave us the best service possible though. We tried all the chairs we wanted, even some of the $8000 range ones, which honestly convinced us to get this cheaper chair because we actually liked the massage better. Anyway, complete whiteglove hands off and worry free service. You can’t go wrong getting a chair from here.

    Ogawa Active L PlusOgawa Active L Plus

  3. Customer Reviews - 3921ac6dd7f7fa778a07811bc7dc1afd?s=60&d=mm&r=g

    howard weitzman

    It’s been about 24 years since we purchased our first massage chair.
    Not being any younger, my wife and I were ready to go foranother chair. We shopped around through the internet and deduced that there were many choices out there. After searching for months, we came to the conclusion that the market offered several choices. So, we sought out a distributor that could provide us with answers to our questions and help sort out the best chairs that would suit our needs. Luckily, we discovered massage-chair- relief and the ever so helpful and knowledgeable Dr. Alan Weidner. Ever since that first day that we contacted Dr. Weidner, he has been nothing but the most knowledgeable and helpful person who has patiently and diligently communicated all answers to our questions. There was NO forced sale here! Dr Weidner knows his stuff. In addition, he is competitive with price and shines in the market with the return policy and unique labor warranty. In such a competitive market where the prices are very similar with each distributor, Beats all competition with fabulous service and follow-up to our questions.
    We have had the JP Medics Kumo chair for several weeks. So far, we love it! Here’s why:(Not necessarily one order of relevance)

    1. There are a tremendous # of options With several pre-programmed programs available. Each program allows customization to suit your needs. When the program starts there is a body scan dedicated to the user.
    2. The chair is beautiful to the eye as well as very solid construction. My 250 lb. frame feels absolutely solid as it “locks” into the chair as each program goes through its cycle.
    3. Each program is definitely unique. If you want to concentrate on one section of your frame you can manipulate that exact area.
    4. I love the zero gravity feature with 2 settings.
    5. The electronics are intuitive and easy to navigate through. There is a swivel digital video screen on the left arm as well as a round dialed setting with about 5 pre- set options. Both the screen and the round dial each have a cut- off just in case you need to stop the massage suddenly.
    6. The actual intensity of the massage can go from “relaxing” to fairly rigorous. The 4 D feature is authentic mimicking a deep tissue massage. We have not taken the chair to its limits yet and are slowing working our way to that point.
    7. At no point does the chair ever feel like it is approaching its mechanical limits. This is a very well constructed machine that truly lives up to its description that was given to us.

    JPMedics KumoJPMedics Kumo

  4. Customer Reviews - 1864d1a31089c99ebe07284d8f7fc103?s=60&d=mm&r=g

    Bonnie Webb

    Holy cow! We purchased our Human Touch Novo XT2 massage chair during the pandemic and talk about incredible customer service! Dr. Alan Weidner and his team really go above and beyond! We thought a lot about our purchase and “shopped around” and ultimately decided to go with massage chair relief because they are so thorough with their YouTube videos, their service, and I felt I could trust them because they are so open about their business. They didn’t push or rush me in my decision either, but rather answered all of my questions and help steer me to our final decision (which has been the perfect chair for us). They even sent nice little mailed packages to me to go with our purchase… That was such an added bonus.
    My husband and I have six kids. Of our six, four have autism spectrum disorder and other mental/behavioral conditions. Sometimes our home life can be a handful, so we wanted to do everything we could to make our home an oasis during our daily activities. We do lots of therapies with our kids and work hard with them…. by the end of the day, we feel it 😆 It has been sooo nice being able to just melt in our massage chair at the end (and sometimes beginning or middle) of the day! What a difference we feel! This is exactly what we wanted/needed.
    I definitely feel relief in my glutes with using our chair. When I work out, I have to stretch my glutes post workout and before bed, and this chair really helps me sleep better at night.
    We ordered our chair in gray and it looks really great with our bed spread and home decor as well. It really is a very nice looking chair.
    Thank you Massage Chair Relief for making our shopping experience a real easy and positive experience and helping make our lives better!!

    Human Touch Novo XT2Human Touch Novo XT2

  5. Customer Reviews - ?s=60&d=mm&r=g

    Gabe S. (verified owner)

    Bought this for my wife for our anniversary and she couldn’t be happier. We have used it numerous times every day since we got it. We’ve always wanted a massage chair, but my wife is an interior designer and she couldn’t bear to have one of those other monstrosities in our house.

    This chair (d.core Cirus) is totally different- the beige/off-white leather and the wood trim are sleek and modern and fit with the decor of our bedroom seamlessly.

    The chair itself is amazing. I’m 6’4” and 200 pounds – and although too tall for most chairs to fit perfectly, this one more than does the job. We are lucky in that we live not too far from one of Dr Weidner’s showrooms, so we were able to stop by and try out all the latest models. The d.core was our favorite by far.

    There is a trade off with a model such as this that has L-rollers (I think that’s what they’re called) that does full back into the glutes – you won’t be able to have a stretch function. But we thought this was a better way to go and I would recommend that.

    I would also highly recommend buying from Dr Weidner. I stumbled across his YouTube videos and liked his vibe and demeanor. I called the number and was surprised that he answered the phone himself. He showed that level of personal care at every point through our interactions with him – taking the time to answer all of our questions and help guide us to the best chair for us. At no point did I ever feel like he was pitching me or pushing me in any salesy kind of way. Was honestly a pleasure to make this purchase. He even sent a thank you care package after the purchase. A real class act.

    This chair was more than what we had initially thought about spending, but he was able to provide a financing solution for us that was a no brainer. Our monthly payments for this chair are less than what we used to spend on massages and we literally are using this every day. Cannot day enough good things.

    Hope this review is helpful to anyone who is on the fence about buying a massage chair. Game changer.

    D.Core CirrusD.Core Cirrus

  6. Customer Reviews - ?s=60&d=mm&r=g

    Yogen K. (verified owner)

    Dreamwave is the Rolls Royce of massage chairs. If you are looking for the best quality massage, look no further – whether you are ultra-sensitive and want a soft massage, or you are tough and want a deep massage.

    I was in the market for massage chairs for almost two years. I had held back my purchase because I had heard that a new model of Dreamwave was going to be introduced. It turned out that the new model was not produced by Inada but a new entrant who initially tried to use the legendary trademark but was soon stopped from doing so (and as is the case, an imitation is never as good as the original product).

    Dr. Weidner patiently guided me through the hundreds of models of massage chairs based on my preference for several months. I haven’t seen anyone in any field of business as concerned as Dr. Weidner about the customer getting the right product and always willing to give the right advice. If you are looking for massage chairs, Massage-Chair-Relief is hands down the best place to buy it.

    Dr. Weidner ensured that the chair was delivered properly with white glove service. Even after the delivery, he consistently followed up to make sure everything was OK. As luck would have had it, something went wrong with the remote control of my chair. Even with the shelter-in-place in force and limited support available from the manufacturer, Dr. Weidner ensured that I promptly received the part (from Osaki who provides suppport on behalf of Inada in the US).

    If you are looking for a top quality massage chair – look no further than Inada Dreamwave. If you are looking for the best place to buy a massage chair, look no further than Massage Chair Relief.

    Inada DreamWaveInada DreamWave

  7. Customer Reviews - ?s=60&d=mm&r=g

    Danny Noll (verified owner)

    Love my Novo XT2! Dr. Weidner and team were very helpful throughout the process. I appreciate their customer service and communication throughout. The Human Touch Novo XT2 is an amazing chair! I’m 6’5″ and it’s very comfortable.

    Human Touch Novo XT2Human Touch Novo XT2

  8. Customer Reviews - ?s=60&d=mm&r=g

    Carolina Pedersen (verified owner)

    This chair is fantastic, and the setup out of the box took 20 minutes. The best part of this chair is the price perfect entry level massage chair for those who don’t want to break the bank. The air bags on this chair can be very tight on the joints, or nice and easy you have that control. Overall everything on this chair is very good and I am happy with my purchase. A couple of cons would be the foot rollers are not very strong, it feels like you need to push down hard to feel anything. Also the touchscreen remote, the display seems to fuzz up a tad when the chair is cycling a large vibration. Probably nothing but I am thinking in the long run could it be damaging over time.

    Ogawa Refresh PlusOgawa Refresh Plus

  9. Customer Reviews - ?s=60&d=mm&r=g

    ALM (verified owner)

    We highly recommend Dr. Weidner and the Ogawa Refresh Plus Massage Chair. The chair delivery process was on time, and the tech made sure to leave the area spotless once the set-up was complete. After our first Ogawa massage, we knew it was worth more than the monetary investment. It has now been several months and many more massages with no regrets. Furthermore, the COVID-19 shelter-in-place-order has made it more valuable since we decreased our visits to the chiropractor and physical therapist without sacrificing pain-free comfort.

    Ogawa Refresh PlusOgawa Refresh Plus

  10. Customer Reviews - ?s=60&d=mm&r=g

    Allan L (verified owner)

    I thought buying a massage chair would be complicated but buying one through Massage Chair Relief made things so much more easier. Dr. Weidner and his staff especially Michael Nguyen are experts and guided us through the process and stayed on budget. I highly recommend buying a massage chair through Massage Chair Relief.

    Ogawa Active L PlusOgawa Active L Plus

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I Really Appreciate The Before Delivery E-mails From You...

"Thanks Alan, I received the massage chair on Saturday within the shipping period you stated. The shipping company was excellent; the individual who delivered the chair to my home was not only professional, but very nice! I have already used and setup the chair with no problems. By the way, I really appreciate the before delivery e-mails from you, it was a nice way of keeping me on track of the different stages of the delivery. Much thanks,"Stan TolanGardena, California

"We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair"

When we first came to the store in Salt Lake it was awesome. Stephanie was so nice and knowledgeable about all the chairs that were in the show room. She had us take off our shoes and sit in each chair to see the differences between the chairs. We left that day very happy and discussing which chairs we liked the most. The next day we went to another store here and were very disappointed in the customer service and selection that was available. So we went back to Massage Chair Relief. We spend 9 hours in the store that day. We left for dinner and returned to buy 2 chairs. They were so helpful and friendly. When our chairs were delivered it was a week later. We were so excited that we called our family to come and sit in the chairs. After my father-in-law sat in my chair he went to the store and got his own. We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair. If you live in Utah or surrounding states make the trip to the store. It will be well worth it. Thank you Dr. Al and Stephanie. We love you guys and we love our chairs.David and Brook GonzalesSandy, Utah

"It is a pleasure to buy from Massage Chair Relief"

I ordered this chair for my husband as a gift. It is pleasure to buy from and has very good communication. Highly Recommended. The chair was was a snap to set up. The controls are easy to use and the many different massage options hit about every spot on the body - including feet! The leather is nice and soft, it looks beautiful in my family room. Thank you,Susan QiuTexas

"I was scared ordering a big purchase item through a website, but rest assured these guys...are trustworthy"

I bought a sanyo massage chair from this website through a price match and they had the BEST deal with extra bonus gifts and EXCELLENT customer service when i called them through the phone. I was scared ordering a big purchase item through a website, but rest assured these guys answered my questions and are trustworthy. Pleasure doing business with them, the chair is working great. Thanks.Varinder SinghHicksville, NY

"Thanks again for the great service. You have a customer and reference for life."

Dr. Weidner, Received my chair on Friday. It's AWESOME!!!! It did take some adjusting to get it just right but the more I used it and explored, the more comfortable I got with it. A few observations:
  • Holding the control is a bit awkward, I might install it on a gooseneck (like the Panasonic chair) so I can see it while reclined and have easy access to it.
  • The chair does so much more than the instructions, the combinations are endless.
  • It can be reclined to the Zero Gravity position yet they don't advertise this.
Over the weekend, I had to walk away from it or I would have had too many massages! Thanks again for the great service. You have a customer and reference for life. Best of regards,Jun RoxasIrvine, California

"Your Company Is Providing First Rate Customer Service From The Initial Order...To The Delivery!"

"Dr. Weidner: I wanted to take a moment to compliment you on your customer service to date. I have been working as an executive assistant for almost 30 years and in recent years have found that customer service hsa deteriorated significantly. Your company on the other hand is providing first rate customer service from the initial order process to the delivery updates. I ordered this chair for my bosses son; perhaps one day I wil be in a position to order one for myself. Thank you for making my job easier. My best to you and your future successes." Regards,Donna Peart

"We Thank You For The Fantastic Service!"

"Hello Dr. Weidner, I wanted to let you know that...we got the chair really fast and are very happy with it! We thank you for the fantastic service and great help on the phone. Thank you! Great service!"Astrid JanssenStroudsburg, Pennsylvania

"...No wonder you are AAA rating from"

This chair is gift for my father and he loves his new chair. My buying process was easy and you have personally replied all my e-mails and qustions. You even gave me ideas regard to removing old chair. I have great experience with my transaction, no wonder you are AAA rating from Your company will be my first choice for my next massage chairs. Thank you.Mina ChangWashington

"I knew that I found the right place to purchase our new massage chair."

I was ready to order a massage chair from another online vendor but after reading your articles, I decided to check them out further through the Better Business Bureau. Needless to say, they had a few blemishes on their record, which was enough for me not to purchase through them. My budget for a new massage chair was 1600 to $2000. initially. But after much research online (which was difficult to find unbiased opinions) I increased to $3000. Thanks to your wonderful staff, I was greeted so cheerfully by Stephanie who answered all of my questions and promptly checked on price matching and shipping time. I knew that I found the right place to purchase our new massage chair. I just thought you should know how much I appreciate the time and effort you have put into your research and for sharing it with consumers like me, who do not have access otherwise to trying out the chairs before we purchase. Thank you again for all of your help. We cannot wait to receive our new Panasonic massage chair. Sincerely,Lynn DettmanGreen Bay, WI

"Once I Tried The Sogno PLUS No Other Chair Was Good Enough!"

Dr. Weidner, I can not tell you how happy I am that I purchased my Inada Sogno chair from you. Your customer service is second to none. Also your personal attention went beyond what I would expect from an internet store. You do need to tell your customers they should not try the Sogno if they are looking at another chair. After taking the advice of one of your sales persons, I went to a local store and tried several of the chairs I was interested in. Once I tried the Sogno no other chair was good enough! Thank you for everything. You gave me an excellent price, shipping was exactly on the day promised. you arranged for the financing, and overall made this one of the easiest pruchases I have ever made. Thanks Again,Bill PoleraNew Jersey

"This is not an actual review of a massage chair per se,

but more of a testament to Dr. Alan's commitment to customer service after the sale. I've had this chair since May 2015 and it has performed well. About one month ago, one of the back rollers came off of the track. As I moved this chair twice between my homes, I cannot blame the chair quality. Anyway, I called Dr. Alan and he immediately started the ball rolling to get my chair repaired. I was able to secure the parts required for repair and scheduled a technician appointment. True to his word, as usual, Dr Alan covered the labor costs under his lifetime labor policy. I paid a reasonable amount for the part. The chair is working again 100%." Philip TylerNew Jersey

"Thank you for taking care of my Inada Chair.

Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me."Tom BrimerTX

...Your Price Matching, Which Was Incredibly Easy And Totally In Line With Your Claims, Helped Out.

Thanks for your great service getting us our chair. We purchased the Omega Ion chair and we LOVE it. My wife has chronic back and neck problems so her doctor recomended we purchase a massage chair. Without being rich, we were worried about the expense. But your price matching, which was incredibly easy and totally in line with your claims, helped out. The chair was delivered a weel earlier than expected and our backs are so thankful. My wife uses it evey day and it is making a real difference. The only problem is keeping our friends from coming over at all hours to lounge in it. Thanks for the service and the great product. We're thrilled! Thanks,Tim and Ginny ThompsonMadison, WI

Surprising...You Have Been Great To Deal With"

"Dear Dr. Weidner Thank you for offering the massage chair at an affordable price to your patients. It has been an important investment in our health. We knew the value of the chair because we had already tried one in a specialty store. It was an easy decision to make. I have an on going problem with my neck, shoulders, and lower back, and our chair has proven to be a great way to relieve stress and pain from my neck and spine. I am very glad we purchased it, and use it on a regular basis, almost every day. Customer service was especially surprising, also. During shipment our chair was slightly torn. They were so helpful and nice on the phone and within a short period of time the company delivered a complete new chair to our door and brought it in, unpacked it for us and took the damaged one. Thank you again, Dr. Weidner, for a pleasant and beneficial experience, both by the company, and from you. You have been especially great to deal with."Marilyn Broadhead

"Being involved with college athletics, I was constantly plagued with muscle spasms.

My calves and shoulder blades were especially tight, and would inhibit me from performing my best. In search of relief, I tried medication, therapy, and even surgery. Nothing seemed to give me complete relief. That was until I tried the Human Touch Robotic Massage Chair . The Chair was able to target those hard to reach shoulder muscles with my choice of deep kneading, compression, or percussion strokes. I also enjoyed the manual stretch option on the chair. It provided enough tension to increase range of motion in all of the areas of my back. My favorite feature on the Human Touch Chair is the lower leg massage. After one session, my calves felt like new! In my opinion, the Human Touch Robotic Massage Chair provides complete satisfaction for a price that you can not beat. I would recommend this product to anyone!!"Jennifer Brantly

"Wow! What a chair! The HT-125 Human Touch massage chair that Dr. Weidner introduced me

to helped loosen my sore back after having it kinked up for several days. A great massage from head to toe."Jeanette Jepsen
Customer Reviews - broadhead

"Hi Dr. Weidner, This is Lamonte Broadhead calling.

I just wanted to let you know that the purchase of the massage recliner you made available is one of the best investments in our health we have made in a long time. About a month before we read your newsletter with the information about the chair, we had tested one in a specialty store with a price tag of over $3,000.00. We jumped at the chance to buy yours for about $1,000.00 less! We knew it was a great deal. After a hard day's work installing signs, I can sit in the chair for 30 minutes and get a great massage that relaxes me completely. The tension in my back muscles and legs is soon gone because of the different types of movements of the rollers. We use the chair nearly everyday. It is a high quality product that fits nicely into our living room decor. Thank you for making such a valuable product available to your patients." Monte Broadhead

"My telling all the guys he works with to come and get a chair from you!"

I just have to share one thing with you - I have been trying to get my husband to look at those chairs since Christmas. I wanted to get one for him for Christmas and he wouldn't do it. So it was his birthday and father's day and I told him I wanted to get a chair for him. He was very hesitant when I brought him in there. Anyway - he has back and leg issues and he now has used the chair 3 times - and I just talked to him - he works for (company withheld) - and he is telling all the guys he works with to come and get a chair from you - he said they work. He is a great spokesman for your chairs! So - he is sending people in there - some of the guys are under the impression they just vibrate - he told them - it is a full blown massage - and it works.. He made my day - and I want to thank you guys. Please tell Dr. Weidner that I said thank you. Watch for the boys from (company withheld). Thank you so much!!Bonnie HigginsSalt Lake City, Utah

"It Has Truly Improved Our Quality of Life!"

Hi Dr. Weidner, Just wanted to let you know that we are definitely loving our new chair. I apologize for not writing sooner, but we also just started about five new daily therapies for our autistic son, so when we haven't been doing that, we've been IN the chair! The Inada is everything for which I hoped, and more. The customer service was excellent, the chair was easy to operate, and all I do is tell my friends how fantastic this chair has been for us, and how it has been worth every penny. I've even started getting a "Chair-Massage Day" playgroup going for moms of other autistic children, because if anyone deserves a weekly half-hour in this wonderfully relaxing massage chair, it's parents with special-needs kids! Overall, we couldn't be more pleased with EVERYTHING about this amazing chair. You were absolutely right that I would love it. I could go on and on about how therapeutic it has been for all of us. We have improved relaxation, improved energy, more patience- it has truly improved our quality of life, and how often can you say that about a piece of furniture! Many thanks again for all your outstanding customer service, Dr. Weidner! All the best,Dawn HardyMetairie, Louisianna

"I Checked Out Many Places Before I Ordered And You Were Both The Least Expensive And Had The Most Information!

Thank you so very much for making my purchase of the Human Touch Massage Chair so easy! From the beginning to end your contact and support was wonderful! The chair arrived perfectly and exactly when they said it would. I have Fibromyalgia and massage is one thing that helps ease my pain but it is time consuming and expensive to go for a massage every day. I put our new chair in the living room and we have used it everyday. My husband and sons all use it too and think it's wonderful. Your website is wonderful and the free gifts were very useful. Please feel free to use this message on your site as testimony for a satisfied customer! You are the best! I checked out many places before I ordered and you were both the least expensive and had the most information! THANK YOU!!Barb Vittetoe

"I highly recommend you and your HT-1650. Thank You!!!

WOW! What a great chair. I bought the HT-1650 and could not be more impressed! I am a surgeon with occupational back issues and this chair is making a big difference in my back. The delivery and set up was flawless and the chair operates perfectly. I highly recommend you and your HT-1650. Thank You!!! Michael Phillips, M.D.Oconomowoc, WI

"I bought a Panasonic massage chair over 5 years ago.

I had a problem where it stopped working recently and it was also outside of the warranty. I contacted Massage chair relief to find out who I should contact to get it repaired, and to my surprise, Alan sent a repair technician to repair it for free. Great customer service and support." - Aaron Hansen, Utah "The Lifetime Labor Warranty really works! My chair was over 2 years old so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!"Jason LimCalifornia

"The warranty is real! I purchased a massage chair from the online store 3 years ago.

At the time, I had seen some chairs at Costco, and planned to buy one from Costco until I saw better selection on this website. I purchased an Ogawa Refresh chair sight unseen (except for web reviews). At the time of purchase, a lifetime labor warranty was included from the store. I assumed this would be of little use (I have not had good experience with warranties from other stores). Fast forward to 2019, the shoulders of the chair became disconnected. I contacted Dr. Weidner, and he was exceedingly helpful. He had the cost of the repair invoiced directly to him, so I never even saw a bill. I highly recommend this store and the excellent service and warranty. I would not hesitate to purchase another massage chair from this store. You can believe in the lifetime labor warranty!" Julie CFairfield, CA

The Lifetime Labor Warranty really works! My chair was over 2 years old

so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!Jason LimCalifornia