Customer Reviews

4.7
Based on 146 reviews
1-2 of 2 reviews
  1. Heya i am for the first time here. I came across this board and I
    find It truly useful & it helped me out a lot. I hope to give something back and aid others like you aided me.

    Here is my website: Robin

  2. My husband and I came in to Dr. Weidner’s store in Taylorsville and bought this chair in May 2020 after trying out about 7 different chairs in his showroom. We had a fantastic experience with Dr. W and found him extremely honest and knowledgeable. The chair was delivered a week later and we paid to have it set up in our home.

    The chair was AMAZING, like Angels singing amazing… until about 5 months later when there was a loud “clunk” during use, and then the main rollers lost much of its force while moving on the track. It was usable in any other function except for the main rollers. So I called the warranty/repair company, Cozzia. That’s where the nightmare began. The Cozzia tech came out, said it was a wire harness and ordered it & said someone would let me know in about a week when the part arrived and then he’d schedule the install within the next week. No call after 2 weeks. I called Cozzia again and the CSR said she’d check into it and call me back that day. Nothing. I finally got an email about a week later saying the part was in stock, so I called the tech directly, and he gave me the number to the guy (Dylan/Dillon) who sets up appts in the Utah area to get an appt. Dylan, hands down, is THEE MOST obnoxious, arrogant, dismissive PUNK I’ve EVER spoken with in any cust svc dept. He refused to set up an appt for me before the part arrived at my home, even knowing it was en route from CA, and told me he didn’t care how long we’d waited and not to call him again, he’d call me. At this point it was just before Christmas, we had been without the use of our VERY expensive chair (paid for in full) for about 6 weeks, so I asked if he’d make an exception knowing we’d been waiting about 4 weeks longer than originally told. NOPE. So we waited. The tech set up the appt for New Year’s Eve, and it didn’t fix the problem. After troubleshooting, he decided the whole back roller mech had to be replaced, so he said he’d order it and left. About 2 weeks later I called Cozzia CS to see if the part was on its way, and they said it hadn’t been ordered. Their notes said tech found no issue, waiting to see if customer sees code while in use. We weren’t told anything of the sort. So Cozzia contacted the tech, the tech called us to clarify, and he said he’d order the part. Once again, we waited. On Feb 2nd I called the Cozzia CS dept again and the rep said the mechs were out of stock and they were waiting for a shipment from China. At this point my husband got Dr. Weidner involved. We were SOOO angry with the repair company that we had hopes that he could step in and help us get something done faster for us. After another 2 weeks of more waiting, we finally made the painful decision to ask Dr W if he’d take the replacement part and the chair back at a discounted refund, and he agreed. For this reason alone I would recommend Dr. Weidner’s showrooms to ANYONE.

    When the guys showed up to remove the chair, we took a picture of the broken roller mech. Unfortunately I can’t upload the picture to show you what broke, but it was one of the only plastic pieces in the mech itself that had cracked. To be fair we did have the opportunity to have the mech replaced (eventually), but knowing that the main roller mech has plastic in it, and the daily usage on its strongest settings after only 5 months broke it, why go through the horrible customer service experience again to have it break a few months later? I am completely gobsmacked that any plastic at all is used in a part that has such a huge impact on the chair’s functionality! The mech is practically 100% metal, but the small parts that hold the rollers to the motorized part is PLASTIC… unbelievable!! One would have to assume it’s absolutely done on purpose for profit. SO DISAPPOINTING for a chair we spent thousands in cash for. I no longer trust any chair that Cozzia services. The worst part by far is that we’re still in daily pain (spinal arthritis, sciatica, etc) and afraid to try another chair again.

Wonderful service and amazing chairs they made us very happy!
nathan J.
I drove to Cerritos because of the selection of all the different brands under one roof , Michael was extremely helpful and knowledgeable. New proud owner of Daiwa hybrid supreme .I highly recommend this business to anyone looking for a quality massage chair. And their delivery team was excellent
TIM A.
Michael did a great job informing us about all of the chairs available and we ended up picking a great one. Thanks for your help!
Anini B.
I bought a massage chair from Massage Chair Relief 4 years ago and need someone to move the chair for me, Michael and his team was very helpful with setting up the move.
bo P.
Very happy with their product and service. Bought an Osaki admiral chair in a beige leather color back in 2021 that's still working well. Delivery was quick. Their guys set up everything. Recently used their (previously) free service to move my chair when we moved to a new home. Not sure if they offer this with all purchases now. They were easy to communicate with and would highly recommend them.
Christina C.
i chat with michael, exellent service, very unbiased on massage chairs. will definitely buy from him.
Martin C.
I just got the new chair and gave it a test run. This chair is a beast—just what I wanted, deep tissue pulverization! LOL. I registered it and it’s going to be a lifesaver for me to be able to keep playing my fiddle!I think it is important to let customers know what width doorways they need to consider. My house is an old ‘60s house and the front door width is 34.5”, but the interior doors are only 30”. I was planning on putting it in my TV room, but 30” was too narrow, so now it sits in my Livingroom right next to the piano. There isn’t much room for much more LOL, but I live by myself so doesn’t really matter much. But your future clients should probably be reminded to factor their doorway widths into their purchases.Thank you so much for all your help. You really do run quite an extraordinary operation and I’m so thoroughly pleased that I found you guys.Much luv,The happy customer,Kath
Kathy P.
The best massage chair selection I could find in California! Michael is very knowledgeable and friendly and helped me a lot with picking my massage chair and with explaining me the settings after. Definitely recommend!
Asya O.
So the Luraco i9 max special edition chair arrived. This my fourth chair over the past 25 years. The delivery person was very helpful and for a nice tip, he got the box through my front double doorway. Inspected it closely and I have to say the packaging was in pretty good shape for such a long journey. Props to you all for such an excellent packaging job.I also was able to set it up and use it yesterday and I love it. It is gorgeous and I did multiple night massages, slept like a baby, did a morning massage (only had 10 minutes) and very beneficial way to start the day.I also got the headrest and handheld from luraco that was modified and Vin called me to make sure everything was good. Incredible customer service as usual with Luraco.He even did a video call as I missed a cable for the wireless charger.Whatever chair is the right one for you is subjective, but I can honestly say Massage Chair Relief and especially Michael Nguyan are absolutely the right place and people to make your purchase. Simply fantastic customer support every step in the process.
Lee H.
A while back, my wife and I were visiting a friend who had a massage chair in their home. We had seen chairs at trade shows and in big box furniture stores, but never tried using one until at our friend’s home. It didn’t take long to see and feel the benefit of the effects of a massage chair, so we began the process of finding THE chair for us.We soon realized, there is much more involved than just picking a color and style. There are so many different manufacturers, all with multiple models with varying features… and costs!We visited some of the local retail stores that had been running TV ads. Oh my, lesson one: we found more than a few uneducated sales reps eager to get our money with no concern about what type of chair we needed. As we would settle into the showroom promotional chairs, we would begin asking questions about the various features and benefits of those specific models. What we got were sales reps fumbling to find the correct brochure so they could read to us the manufacturer’s spiel. After a few experiences like that, we turned to the internet to do our own research, hoping to find straightforward user-friendly information so we could make our own decision. With so many brands and such wide-ranging price points, we soon realized we had some work to do to make sure we made the correct physical and fiscal decision.Fortunately, we happened onto the website for Massage Chair Relief, finding quite a few informational videos by owner Dr. Alan Weidner. Truly a treasure-trove of unbiased analytics, Dr. Weidner’s assessments of the market in general and brands and models specifically, offered us the ability to narrow the field to a comfortable point to make a selection. Of course, there is no substitute for actual hands-on experience when selecting a high dollar item.While most chair manufacturers are based beyond U.S. borders, we notice one was Luraco, headquartered in Arlington, TX, not far from our home. We arranged a visit to the factory to see first-hand the facility, staff, and products. We were treated as royalty, given an extensive tour and tried all their models. As a dealer for Luraco, Dr. Weidner’s company was highly regarded by the Luraco staff. We decided then to make our purchase of a Luraco chair through Massage Chair Relief and took advantage of their white glove delivery.One of the other items that made a positive point with us was Massage Chair Relief offers a lifetime labor warranty for repairs. When we were at the factory and saw the inner workings of all that goes on inside a massage chair, that made the decision simple to choose MCR. Their nationwide network of support technicians ensures a quality experience no matter the location.Regardless of manufacturer or model of massage chair, we were put at ease with the ability to make an informed choice to purchase from Massage Chair Relief, knowing our chair was backed with confidence by Dr. Alan Weidner and his staff.
Gary C.
These guys are awesome. I purchased my chair during Covid. I was fortunate to have a plan that cover’s moving the massage chair room to room or to a new place. Very professional. Thanks Massage Chair Relief!
Tom M
My experience at Massage Chair Relief with Michael was a ton of fun and learning! He spent hours helping me choose the perfect chair with spectacular pro-level enthusiasm (his passion is also for unique and heritage tropical fruits..Bravo!) I love the Infinity IT-8500’s stretch function and soothing heat. It feels like a fitness session and relaxation retreat at the same time.The delivery crew was 5-star top notch. They navigated my chair up to the second floor of my library loft through multiple twist and turn stairways- without a sweat!Fully recommend Michael and Massage Chair Relief to the MAX!!!Thanks a billion Michael & Crew
Tina T.
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Since 2005, Massage Chair Relief has been selling the highest quality massage chairs for home and business use. We offer a wide selection of chairs and information to help you choose the brand and model that is right for you
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