Customer Reviews

  1. Customer Reviews - ?s=60&d=mm&r=g

    Tom (verified owner)

    Dr. Weidner, I can’t thank you enough for the wonderful experience purchasing and now owning the Inada Sogno chair. Your informative videos and thorough website answered my every question as if I was standing in your store and talking with you – I feel like I know you. Prior to this purchase, I wouldn’t even imagine buying a product in this price range over the internet but I had every confidence after reviewing your site and watching the videos. The whole process was absolutely painless, and now, so too are my back and shoulders. Oh, and the chair was delivered early and expertly set up. I must be dreaming. Now if I could only get some time in the chair. As you warned, my family, friends and neighbors are always in it. They can’t believe the quality of the chair and the message. Thank you and congratulations on a fine operation and wonderful product. Tom

    Inada DreamWaveInada DreamWave

  2. Customer Reviews - ?s=60&d=mm&r=g

    Dennis Renfro (verified owner)

    In my experience with the INADA SOGNO DreamWave chair, I can honestly and happily give it FIVE STARS. I have owned and used this chair since December. Before reviewing it, I wanted to know that I could be confident with the results that the chair provided over time. I am so happy, that I now rate the SOGNO right up there with TV as one of the BEST inventions ever conceived! Not only has it improved my overall health, but it has also greatly helped with my arthritis and muscular pain. This chair is NOT a cure for arthritis, it doesn’t claim to be. But with everyday use, the SOGNO will more than likely help many sufferers to at least feel a little better, and do so without excessive pain medication.I personally use the chair twice daily, varying the programs. It is also quite easy to use the customized settings to design a specific sequence for individual needs. After some trial and error, you can find the customized settings that are best. The remote is wired, and handy to use. I like the larger lighted display and program buttons. My medical doctor and I are both pleased with SOGNO’s results. This chair is very high-quality, apparently made of top components, and made to last. I have the FIVE YEAR in home warranty on mine. Also, the free in-home delivery and set-up is a great blessing. This is a heavy piece, built like a tank. If one had to put it together on their own, the assembly procedure and instructions are quite straightforward. I am glad, however, that a knowledgeable installer brought it to me. I also cannot thank Dr. Weidner enough for his help and information about massage chairs before my actual purchase. I researched all local and on-line resources before buying, and found his site to offer the best of everything: PRICE, SUPPORT, INFORMATION, and ADVICE.I give SONGO and Dr. Weidner BOTH five big stars! And please be sure to watch his great short video demonstartions on line so that you can really understand the fantastic features of this product.

    Inada DreamWaveInada DreamWave

  3. Customer Reviews - ?s=60&d=mm&r=g

    Laurie Ellsworth (verified owner)

    I have to say first of all, I LOVE my Inada Dreamwave!!! After sitting in a Brookstone massage chair last mothers day, I decided to look into massage chair reviews and specs. Since then I have done extensive research to find a chair that was both reliable (& backed with a good waranty), had good customer support (Brookstones chairs failed 1 & 2 hardcore), and gave a fabulous massage for my hard earned & saved $. It had come to a point where I thought I knew what I wanted, but my husband wanted me to sit in a few of the top chairs to compare them and get a feel for how they worked ON ME (and him ;)! I found the massage.chair.relief website and noted from other reviews that they had a showroom. I geared up for a possible ‘massage chair trip’, crossed my fingers that the showroom was in the surrounding states, and was THRILLED when I called Dr. Weidner and found his ‘one of a kind showroom’ was in SLC, UT (within 1/2 hr drive of my home!!) Both on the phone and in the showroom Dr Weidner proved himself to be extremely helpful, knowledgable about the chairs and companies that made them, and to have a very no pressure-wanting to help us get what WE wanted-approach. In the showroom he allowed my husband and I sit in as many chairs as we wanted to sit in, for as long as we wanted, and try out all the controls and settings so we could get an optimum feel for what each chair could do. He gave us plenty of alone time also, to talk about the chairs, and didn’t try to upsell us (that was our own choice and the chairs doing 😉 It was an awesome date night to the showroom that I can’t stop telling my family and friends about. Before going in to the showroom I had considered getting an OSAKI 3000 or 6000 (as those chairs were more in my price range.) I had read reviews that OSAKI chairs gave a more ‘intense’ massage, which is what I thought I wanted, however upon trial I found that the massage was both more intense and less precise than I wanted. Having grown up in a home with massage (from an experienced masseur) as a weekly and often daily routine I would say that my sense of what ‘ a good massage is’ is fairly refined. This chair is it! Although I would love to be able to modify the massage (other than intensity) for the arms, legs, and seat more (i.e. seperate the foot massage from the calf massage) I am very happy with my chair and use it both in the morning as a wake-up and to work out any nighttime kinks,as well as in the evening to ralax sore muscles from long days of caring for 2 active children and working on home remodeling/renovation projects and tiring home maintainance tasks. Thankyou to Dr. Weidner, Inada, and a kind husband for making it possible to have such a wonderful massage experience whenever I want it!

    Inada DreamWaveInada DreamWave

  4. Customer Reviews - ?s=60&d=mm&r=g

    Marc Steenbarger (verified owner)

    Here’s a review of the Inada Sogno. I bought the chair from Alan. I was one of the earliest owners of this chair. Here are the reasons this chair carries the price tag it does: 1) Durability. I am a 300 pound guy. This chair has no defined weight limit. It is built like a tank. After 3 plus years there are no squeaks. I use the chair everyday for 30 minutes. 2) The chair can be mild or wild. With air only settings, the massage can be mild for those who prefer a gentler approach. The rollers can be adjusted to be firm or less firm with a “3D” button on the remote, that brings the rollers closer to your body. 3) The head pillow has a gentle occipital massage and light traction. This is relaxing. 4) The “Dreamwave” setting moves your torso in a figure 8, releasing tension. You can fall asleep on this setting. I liken it to being gently rocked back and forth. While that is happening, your legs and feet are being compressed by air bags. 5) The bottom of the feet are massaged with an air bladder and reflexology inlay in the bottom of the foot well. I suffer from flat feet. Using rigid orthotics make the bottom of my feet tired and sore. This sole massage relieves them greatly. 6) Unlike many Chinese chairs, the Sogno can rock out full bore or be a relaxation chair. All settings can be achieved manually, except Dreamwave. 7) The stretch program is a nice easy stretch for your back and hamstrings. Very gentle, and nice after exercising. Here’s the bottom line. The Sogno is far more refined than other massage chairs. Its massage action is smooth. It is not noisy. It doesn’t beat you to smithereens in order to achieve its purpose. It is great for family use, due to its versatility. Marc

    Inada DreamWaveInada DreamWave

  5. Customer Reviews - ?s=60&d=mm&r=g

    Matthew (verified owner)

    Great chair, the wife and I could not be more pleased. We tried out the 3000 which feels great and wanted the extra air bags and heat. Well worth the upgrade. STRONG massage when you need it, relaxing massage when you want it. Follows Co tours of back with precision and gets to the very lowest vertebrae.
    Shipping was great, it did take me(extremely handy) about a half hour to set up on my own.

    Osaki OS-4000TOsaki OS-4000T

  6. Customer Reviews - ?s=60&d=mm&r=g

    Jack Pearce (verified owner)

    OK, so I wanted a while before providing feedback because I wanted to be sure that the chair was everything it appeared to be at first and that the Doc’s support was for real. After 6 weeks they are. Nothing needed for support and the Inada Songo DreamWave is nothing short of amazing! Friends are fighting for time in it! Others feel slighted that they have not had a turn in it. The key to anyone wanting a firm massage is the manual controls. Guys..that’s the key. Ladies…hit the presets and skip the messing around with settings. As far as service is concerned, you could not find an easier place to deal with and with folks that really care.

    Inada DreamWaveInada DreamWave

  7. Customer Reviews - ?s=60&d=mm&r=g

    G. Seidman (verified owner)

    The chair is a great supplement to my chiropractic treatments. It’s fantastic to have massage treatment available whenever I want. My posture, ease of movement, physical confidence and overall sense of well being have all improved with the use of this chair. I’m very happy with my experience with Inada as well as with Dr. Weidner and his company.

    Inada DreamWaveInada DreamWave

  8. Customer Reviews - ?s=60&d=mm&r=g

    Andrew Sussman (verified owner)

    First, let me start by commenting on Dr. Weidner and his company. Not only did he personally take my call late at night to answer all of the questions I had, he has continually follow-up to make sure everything went okay. Delivered promptly and the delivery group was great. They took it downstairs, unpacked it, took away the (not insignificant) packing materials, and setup the chair. When they left, you would not know they were there, other than for the head-turning chair that was now in my family room. As for the chair, as I expected, the only complaint I had was that I waited this long. We all immediately took turns in the chair and were amazed at how “unlike a massage chair” this seemed. The experience in the chair is remarkable. The programming of the combination of rollers/airbags/thumping/heat/vibration/etc. If you close your eyes, you can actually get lost in the massage. I have to admit to having fallen asleep with the “night” program. I guess it did it’s job…. Very pleased with the chair, but more so, with this retailer. Would definitely do business with them again.

    Inada DreamWaveInada DreamWave

  9. Customer Reviews - ?s=60&d=mm&r=g

    Paul, New York (verified owner)

    This review should help people that are big in size and weight and are on the fence to jump off and make the purchase! I am 5 ft 11″ 315 LB 40 year old man, who suffers from an incurable medical condition that bombards me with chronic pain. I had an issue trying to sit on the chair without breaking and crushing the hip air bags, I thought I wasn’t going to be able to use this wonderful therapeutic relaxing healing machine…but after trying over and over I gave up on it and was going to return it…then I decided NOT to give up and try again…success!!! I was able to negotiate safely and properly a way to get into the chair without crushing the hip air bags…once in…everything was perfect! First off, Inada should rename it’s proprietary “Dreamwave” to “Goodnight Irene”, because this feature will make you want to sleep in no time. It rocks and sways your seat, hips and hip and leg muscles that you just got to try, like floating on a wave and being stretched and held in a gods arms. Every pre-set massage program is amazing as the chair reads your Shiatsu points and length and width of your spine…the stretch program is one of my favorites….awwww heck their all my favorite. On the bottom of the easy to use remote is the “manual” commands, so you can designate a certain part of the body only to concentrate on. The heat controls are a nice touch and the ottoman will make your feet and calves feel like a million bucks, there’s also a metal plate with half moon balls on it that push up and massage the bottom of your feet…wonderful!! You can use the strength of the air bags and rollers with the default settings out of the box, or you can adjust the strength and pressure with the remote if you find it too hard for you…but remember, if you have tight unused muscles, or knots everywhere, this machine will take care of it, but if you feel that it hurts it’s because your not used to massages and manipulation of blood and muscles…truly remarkable machine…give it time…you will want to put this machine in your will…lol. At 315 lbs, while in the chair the motor spoke to me…it said…”Paul, relax I’m an Inada, if you can fit you can sit, now relax and enjoy the massage, I can hold your weight with no problem”. You will find it hard to believe that there isn’t human hands inside this machine!, stress and pain melts away. Price, yeah I know it’s expensive, however it’s WORTH EVERY CENT!!!!!! This is no Chinese inferior made product, this is no cheap mall outlet chair with a cheesy 90 day to a measly 1 yr warranty. This isn’t a chair manufactured by some fly by night company who doesn’t back up their product 0. Now, for Dr. Weidner, a patient and super informative expert on massage chairs will guide you with a no pressure experience, although I just received my chair, I know if there’s anything I need or any questions he will be there before and after the sale. The very same goes for InadaUSA, nice folks. So, if your big like me or not, you simply CANNOT purchase a better massage chair, and you cannot get an upper echelon manufactured massage chair for under $4K, this price point for this chair fits the bill for it’s therapeutic capability and excellence in manufacturing…folks…there is a HUGE and noticeable difference in the make and performance of this beautifully designed machine. I purchased mine in Dark Brown….WARNING….not in the right light it looks pure black…even my delivery guys thought it was black…it’s a TRUE dark brown and it’s a stunning addition to anybody’s home. The reason I wanted to rush and hurry up my review for this chair is so that anybody that is considering it to NOT wait till Feb 1st, this chair increases in price $800, be a smart and savvy consumer and make this call to Dr. Weidner and staff!!!! I hope this helped people that are overweight and or hesitant, and I hope this helped out people who need to know this chair’s almost infinite capabilities…but…you need to sit in it first. Of course I can’t explain every feature and nook and cranny unless your in the mood to read a short novel…lol!! Thank you for reading my review on the Inada Dreamwave Plus massage chair. P.S. I am 310 lbs currently, been dieting for 2 weeks…just weighed myself while writing this…-5 pounds…I’ll take it. I forgot, when you get off the chair you will notice improved circulation, better breathing, well being, happiness, alive, more energy, and the body’s natural pain blockers in full affect!! Awesome!

    Inada DreamWaveInada DreamWave

  10. Customer Reviews - ?s=60&d=mm&r=g

    Robert Day (verified owner)

    Alan, I purchased my Inada Sogno almost 2 months ago from you and absolutely LOVE it. My wife also loves the chair. We use it every day to relieve stress and rejuvenate tired muscles. We couldn’t be happier with this purchase, and it’s worth every penny we spent! After I ordered the chair, I needed help to sort out the delivery details, and I was able to reach you right away by phone. I really appreciated your quick follow up with the delivery company, and that you got back to me the next day with a solution and confirmation of the delivery plan. Also, you contacted me before and after delivery by email with helpful information and great communication. This type of extrordinary service was such a pleasant experience, I will certainly come back to you in the future. Kindest regards, Robert Day

    Inada DreamWaveInada DreamWave

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I Really Appreciate The Before Delivery E-mails From You...

"Thanks Alan, I received the massage chair on Saturday within the shipping period you stated. The shipping company was excellent; the individual who delivered the chair to my home was not only professional, but very nice! I have already used and setup the chair with no problems. By the way, I really appreciate the before delivery e-mails from you, it was a nice way of keeping me on track of the different stages of the delivery. Much thanks,"Stan TolanGardena, California

"We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair"

When we first came to the store in Salt Lake it was awesome. Stephanie was so nice and knowledgeable about all the chairs that were in the show room. She had us take off our shoes and sit in each chair to see the differences between the chairs. We left that day very happy and discussing which chairs we liked the most. The next day we went to another store here and were very disappointed in the customer service and selection that was available. So we went back to Massage Chair Relief. We spend 9 hours in the store that day. We left for dinner and returned to buy 2 chairs. They were so helpful and friendly. When our chairs were delivered it was a week later. We were so excited that we called our family to come and sit in the chairs. After my father-in-law sat in my chair he went to the store and got his own. We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair. If you live in Utah or surrounding states make the trip to the store. It will be well worth it. Thank you Dr. Al and Stephanie. We love you guys and we love our chairs.David and Brook GonzalesSandy, Utah

"It is a pleasure to buy from Massage Chair Relief"

I ordered this chair for my husband as a gift. It is pleasure to buy from and has very good communication. Highly Recommended. The chair was was a snap to set up. The controls are easy to use and the many different massage options hit about every spot on the body - including feet! The leather is nice and soft, it looks beautiful in my family room. Thank you,Susan QiuTexas

"I was scared ordering a big purchase item through a website, but rest assured these guys...are trustworthy"

I bought a sanyo massage chair from this website through a price match and they had the BEST deal with extra bonus gifts and EXCELLENT customer service when i called them through the phone. I was scared ordering a big purchase item through a website, but rest assured these guys answered my questions and are trustworthy. Pleasure doing business with them, the chair is working great. Thanks.Varinder SinghHicksville, NY

"Thanks again for the great service. You have a customer and reference for life."

Dr. Weidner, Received my chair on Friday. It's AWESOME!!!! It did take some adjusting to get it just right but the more I used it and explored, the more comfortable I got with it. A few observations:
  • Holding the control is a bit awkward, I might install it on a gooseneck (like the Panasonic chair) so I can see it while reclined and have easy access to it.
  • The chair does so much more than the instructions, the combinations are endless.
  • It can be reclined to the Zero Gravity position yet they don't advertise this.
Over the weekend, I had to walk away from it or I would have had too many massages! Thanks again for the great service. You have a customer and reference for life. Best of regards,Jun RoxasIrvine, California

"Your Company Is Providing First Rate Customer Service From The Initial Order...To The Delivery!"

"Dr. Weidner: I wanted to take a moment to compliment you on your customer service to date. I have been working as an executive assistant for almost 30 years and in recent years have found that customer service hsa deteriorated significantly. Your company on the other hand is providing first rate customer service from the initial order process to the delivery updates. I ordered this chair for my bosses son; perhaps one day I wil be in a position to order one for myself. Thank you for making my job easier. My best to you and your future successes." Regards,Donna Peart

"We Thank You For The Fantastic Service!"

"Hello Dr. Weidner, I wanted to let you know that...we got the chair really fast and are very happy with it! We thank you for the fantastic service and great help on the phone. Thank you! Great service!"Astrid JanssenStroudsburg, Pennsylvania

"...No wonder you are AAA rating from"

This chair is gift for my father and he loves his new chair. My buying process was easy and you have personally replied all my e-mails and qustions. You even gave me ideas regard to removing old chair. I have great experience with my transaction, no wonder you are AAA rating from Your company will be my first choice for my next massage chairs. Thank you.Mina ChangWashington

"I knew that I found the right place to purchase our new massage chair."

I was ready to order a massage chair from another online vendor but after reading your articles, I decided to check them out further through the Better Business Bureau. Needless to say, they had a few blemishes on their record, which was enough for me not to purchase through them. My budget for a new massage chair was 1600 to $2000. initially. But after much research online (which was difficult to find unbiased opinions) I increased to $3000. Thanks to your wonderful staff, I was greeted so cheerfully by Stephanie who answered all of my questions and promptly checked on price matching and shipping time. I knew that I found the right place to purchase our new massage chair. I just thought you should know how much I appreciate the time and effort you have put into your research and for sharing it with consumers like me, who do not have access otherwise to trying out the chairs before we purchase. Thank you again for all of your help. We cannot wait to receive our new Panasonic massage chair. Sincerely,Lynn DettmanGreen Bay, WI

"Once I Tried The Sogno PLUS No Other Chair Was Good Enough!"

Dr. Weidner, I can not tell you how happy I am that I purchased my Inada Sogno chair from you. Your customer service is second to none. Also your personal attention went beyond what I would expect from an internet store. You do need to tell your customers they should not try the Sogno if they are looking at another chair. After taking the advice of one of your sales persons, I went to a local store and tried several of the chairs I was interested in. Once I tried the Sogno no other chair was good enough! Thank you for everything. You gave me an excellent price, shipping was exactly on the day promised. you arranged for the financing, and overall made this one of the easiest pruchases I have ever made. Thanks Again,Bill PoleraNew Jersey

"This is not an actual review of a massage chair per se,

but more of a testament to Dr. Alan's commitment to customer service after the sale. I've had this chair since May 2015 and it has performed well. About one month ago, one of the back rollers came off of the track. As I moved this chair twice between my homes, I cannot blame the chair quality. Anyway, I called Dr. Alan and he immediately started the ball rolling to get my chair repaired. I was able to secure the parts required for repair and scheduled a technician appointment. True to his word, as usual, Dr Alan covered the labor costs under his lifetime labor policy. I paid a reasonable amount for the part. The chair is working again 100%." Philip TylerNew Jersey

"Thank you for taking care of my Inada Chair.

Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me."Tom BrimerTX

...Your Price Matching, Which Was Incredibly Easy And Totally In Line With Your Claims, Helped Out.

Thanks for your great service getting us our chair. We purchased the Omega Ion chair and we LOVE it. My wife has chronic back and neck problems so her doctor recomended we purchase a massage chair. Without being rich, we were worried about the expense. But your price matching, which was incredibly easy and totally in line with your claims, helped out. The chair was delivered a weel earlier than expected and our backs are so thankful. My wife uses it evey day and it is making a real difference. The only problem is keeping our friends from coming over at all hours to lounge in it. Thanks for the service and the great product. We're thrilled! Thanks,Tim and Ginny ThompsonMadison, WI

Surprising...You Have Been Great To Deal With"

"Dear Dr. Weidner Thank you for offering the massage chair at an affordable price to your patients. It has been an important investment in our health. We knew the value of the chair because we had already tried one in a specialty store. It was an easy decision to make. I have an on going problem with my neck, shoulders, and lower back, and our chair has proven to be a great way to relieve stress and pain from my neck and spine. I am very glad we purchased it, and use it on a regular basis, almost every day. Customer service was especially surprising, also. During shipment our chair was slightly torn. They were so helpful and nice on the phone and within a short period of time the company delivered a complete new chair to our door and brought it in, unpacked it for us and took the damaged one. Thank you again, Dr. Weidner, for a pleasant and beneficial experience, both by the company, and from you. You have been especially great to deal with."Marilyn Broadhead

"Being involved with college athletics, I was constantly plagued with muscle spasms.

My calves and shoulder blades were especially tight, and would inhibit me from performing my best. In search of relief, I tried medication, therapy, and even surgery. Nothing seemed to give me complete relief. That was until I tried the Human Touch Robotic Massage Chair . The Chair was able to target those hard to reach shoulder muscles with my choice of deep kneading, compression, or percussion strokes. I also enjoyed the manual stretch option on the chair. It provided enough tension to increase range of motion in all of the areas of my back. My favorite feature on the Human Touch Chair is the lower leg massage. After one session, my calves felt like new! In my opinion, the Human Touch Robotic Massage Chair provides complete satisfaction for a price that you can not beat. I would recommend this product to anyone!!"Jennifer Brantly

"Wow! What a chair! The HT-125 Human Touch massage chair that Dr. Weidner introduced me

to helped loosen my sore back after having it kinked up for several days. A great massage from head to toe."Jeanette Jepsen
Customer Reviews - broadhead

"Hi Dr. Weidner, This is Lamonte Broadhead calling.

I just wanted to let you know that the purchase of the massage recliner you made available is one of the best investments in our health we have made in a long time. About a month before we read your newsletter with the information about the chair, we had tested one in a specialty store with a price tag of over $3,000.00. We jumped at the chance to buy yours for about $1,000.00 less! We knew it was a great deal. After a hard day's work installing signs, I can sit in the chair for 30 minutes and get a great massage that relaxes me completely. The tension in my back muscles and legs is soon gone because of the different types of movements of the rollers. We use the chair nearly everyday. It is a high quality product that fits nicely into our living room decor. Thank you for making such a valuable product available to your patients." Monte Broadhead

"My telling all the guys he works with to come and get a chair from you!"

I just have to share one thing with you - I have been trying to get my husband to look at those chairs since Christmas. I wanted to get one for him for Christmas and he wouldn't do it. So it was his birthday and father's day and I told him I wanted to get a chair for him. He was very hesitant when I brought him in there. Anyway - he has back and leg issues and he now has used the chair 3 times - and I just talked to him - he works for (company withheld) - and he is telling all the guys he works with to come and get a chair from you - he said they work. He is a great spokesman for your chairs! So - he is sending people in there - some of the guys are under the impression they just vibrate - he told them - it is a full blown massage - and it works.. He made my day - and I want to thank you guys. Please tell Dr. Weidner that I said thank you. Watch for the boys from (company withheld). Thank you so much!!Bonnie HigginsSalt Lake City, Utah

"It Has Truly Improved Our Quality of Life!"

Hi Dr. Weidner, Just wanted to let you know that we are definitely loving our new chair. I apologize for not writing sooner, but we also just started about five new daily therapies for our autistic son, so when we haven't been doing that, we've been IN the chair! The Inada is everything for which I hoped, and more. The customer service was excellent, the chair was easy to operate, and all I do is tell my friends how fantastic this chair has been for us, and how it has been worth every penny. I've even started getting a "Chair-Massage Day" playgroup going for moms of other autistic children, because if anyone deserves a weekly half-hour in this wonderfully relaxing massage chair, it's parents with special-needs kids! Overall, we couldn't be more pleased with EVERYTHING about this amazing chair. You were absolutely right that I would love it. I could go on and on about how therapeutic it has been for all of us. We have improved relaxation, improved energy, more patience- it has truly improved our quality of life, and how often can you say that about a piece of furniture! Many thanks again for all your outstanding customer service, Dr. Weidner! All the best,Dawn HardyMetairie, Louisianna

"I Checked Out Many Places Before I Ordered And You Were Both The Least Expensive And Had The Most Information!

Thank you so very much for making my purchase of the Human Touch Massage Chair so easy! From the beginning to end your contact and support was wonderful! The chair arrived perfectly and exactly when they said it would. I have Fibromyalgia and massage is one thing that helps ease my pain but it is time consuming and expensive to go for a massage every day. I put our new chair in the living room and we have used it everyday. My husband and sons all use it too and think it's wonderful. Your website is wonderful and the free gifts were very useful. Please feel free to use this message on your site as testimony for a satisfied customer! You are the best! I checked out many places before I ordered and you were both the least expensive and had the most information! THANK YOU!!Barb Vittetoe

"I highly recommend you and your HT-1650. Thank You!!!

WOW! What a great chair. I bought the HT-1650 and could not be more impressed! I am a surgeon with occupational back issues and this chair is making a big difference in my back. The delivery and set up was flawless and the chair operates perfectly. I highly recommend you and your HT-1650. Thank You!!! Michael Phillips, M.D.Oconomowoc, WI

"I bought a Panasonic massage chair over 5 years ago.

I had a problem where it stopped working recently and it was also outside of the warranty. I contacted Massage chair relief to find out who I should contact to get it repaired, and to my surprise, Alan sent a repair technician to repair it for free. Great customer service and support." - Aaron Hansen, Utah "The Lifetime Labor Warranty really works! My chair was over 2 years old so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!"Jason LimCalifornia

"The warranty is real! I purchased a massage chair from the online store 3 years ago.

At the time, I had seen some chairs at Costco, and planned to buy one from Costco until I saw better selection on this website. I purchased an Ogawa Refresh chair sight unseen (except for web reviews). At the time of purchase, a lifetime labor warranty was included from the store. I assumed this would be of little use (I have not had good experience with warranties from other stores). Fast forward to 2019, the shoulders of the chair became disconnected. I contacted Dr. Weidner, and he was exceedingly helpful. He had the cost of the repair invoiced directly to him, so I never even saw a bill. I highly recommend this store and the excellent service and warranty. I would not hesitate to purchase another massage chair from this store. You can believe in the lifetime labor warranty!" Julie CFairfield, CA

The Lifetime Labor Warranty really works! My chair was over 2 years old

so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!Jason LimCalifornia