Customer Reviews

4.7
Based on 145 reviews
1-5 of 12 reviews
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  2. After trying several massage chairs in the showroom with the guidance of the manager my husband and I found the perfect chair that suits both our needs. The ability to change pressure and compression is great as I don’t love a lot of pressure for my massages compared to my husband, but this chair also gives my husband the perfect calf massage he’s been looking for. The only improvement I would have loved to have is the ability to save the customized settings for each person so you could select your profile and it adjusts settings to your prior chosen preferences, this chair requires you to adjust settings each time it’s turned on. Hence my rating of good not perfect, but overall we are very happy with our experience with this chair and company. Highly recommend!

  3. Note: I will not address my buying experience with “Massage-Chair-Relief in this review. I have already done that in a previous review, and they were OUTSTANDING, and purchasing through them is highly recommended without reservation.

    No massage chair is 100% perfect for everyone, and that includes Luraco. However, after having tried the chair for 3-weeks, I provide the following feedback/review. I will address my experience as the GOOD, the BAD, and the UGLY.

    The GOOD:

    I found that the Luraco i9 Max Special Massage Chair is “feature rich” and one of the better massage chairs in the market today. The “Sliding” armrests not only provides easy entry/exit in-and-out of the chair, but also function to provide a premium “stretch for the arms. This is a feature I have not seen in other massage chairs. The i9 Max Special “Split” L-track is one of the main reasons I chose this chair over the competition. This feature not only allows for a good upper/lower massage, but also provides for an “unbelievable” stretch massage. The chair is wi-fi capable, but the relaxing music that is “already” built into this chair and with the soothing massage that this chair gives, is a guarantee to put you to sleep.

    The BAD:

    1. Length of the Remote Power Cord: I like to lay the Remote on my chest/stomach during the massage (for easy access); however, the Remote Power Cord is too short to do so without continuously having to yank on the cord to stretch it out. I am concerned that I will eventually yank hard enough where it would damage the power cord connection to the chair. Luraco, if you read this, please make the Remote Power Cord 6” longer.
    2. Deactivation of Sliding Armrests: I follow Luraco’s recommendation of turning the massage chair “off” when not used; however, by doing so, it requires the chair to “load/initialize” every time the power button is turned “on”. During this “load/initialize” process, the Sliding Armrest function (button) does not work. This makes chair entry impossible through the retractable Armrests until the “load/initialize” process completes. I prefer not having to wait 1 ½ minutes, twiddling my thumbs, for the “load/initialize” process completes before being able to sit in the chair. Luraco, if you read this, is this something you can fix with a software update?
    3. Unable to do “Multiple” Massages in a Row: When a massage program completes, the chair has the option to either stay reclined (sleep mode) or return to starting position. However, if you want a 2nd massage, the whole process of chair start and body scan must be repeated. Luraco, is this something that can be fixed with a software update where multiple massages can be run after each other without having to go through a body scan every time?
    4. Remote Control: The Remote-Control documentation is not very detailed, and for us non-technical folks, initial use is by “trial & error”. I have yet to figure out the “Spot” massage feature in the Manual Massage settings option. Hopefully with more use, everything will become clearer.
    5. Placement of feet in the Footrest: The Luraco instructions tells you to completely put your feet in the footrest (heels touching the back) for the “Scan”; however, doing so, when the massage program goes into the “Stretch”, where the footrest moves down, the “Calf” rollers (or their housing) dig painfully into your calf’s. I almost cried because of the pain. I’ve tried several adjustments, including calf roller intensity, all to no avail. The only thing that has somewhat helped is if I moved my feet forward where my toes just hang over the edge of the footrest. However, this does not seem right. Instead of being able to relax during a stretch, I now worry if my feet are placed correctly in the footrest. If anyone reading this has a solution (it could just be an adjustment problem), please contact me and let me know. Note: this is the reason I gave the Luraco i9 Max Special a generous “4” rating instead of a “5”.

    The UGLY:

    There is no UGLY with the Luraco i9 Max Special Massage Chair. It is a beautifully designed chair w/full “real” leather upholstery. While not UGLY, and this is a personal preference, I would have selected the “Brown” chair upholstery, instead of the “Black” upholstery I selected for my chair. “Brown” would have been a more relaxing color.

  4. Buying this chair from MCR in Cerritos,Ca has been an amazing experience. Michael was a pleasure to work with and even felt like he was family after all the times I visited the showroom (over 5 times). Never had any pressure to purchase anything and He allowed me
    to take all the time I needed. Dom was also very nice and friendly.
    I got the floor model Osaki Maestro LE with a nice discount and I am very happy with the chair. I use it every night and I am getting a better night’s sleep. My body feels less stressed and tense.
    Overall the chair was expensive but would buy it all over again due to the health benefits and lifetime labor warranty putting my mind at ease.

  5. I liked the older models of Brookstone much better, this unit is an Osaki massage chair with a Brookstone shell. My biggie complaint is that you CANNOT turn off the airbags as it only lets you ‘turn down’…

Wonderful service and amazing chairs they made us very happy!
nathan J.
I drove to Cerritos because of the selection of all the different brands under one roof , Michael was extremely helpful and knowledgeable. New proud owner of Daiwa hybrid supreme .I highly recommend this business to anyone looking for a quality massage chair. And their delivery team was excellent
TIM A.
Michael did a great job informing us about all of the chairs available and we ended up picking a great one. Thanks for your help!
Anini B.
I bought a massage chair from Massage Chair Relief 4 years ago and need someone to move the chair for me, Michael and his team was very helpful with setting up the move.
bo P.
Very happy with their product and service. Bought an Osaki admiral chair in a beige leather color back in 2021 that's still working well. Delivery was quick. Their guys set up everything. Recently used their (previously) free service to move my chair when we moved to a new home. Not sure if they offer this with all purchases now. They were easy to communicate with and would highly recommend them.
Christina C.
i chat with michael, exellent service, very unbiased on massage chairs. will definitely buy from him.
Martin C.
I just got the new chair and gave it a test run. This chair is a beast—just what I wanted, deep tissue pulverization! LOL. I registered it and it’s going to be a lifesaver for me to be able to keep playing my fiddle!I think it is important to let customers know what width doorways they need to consider. My house is an old ‘60s house and the front door width is 34.5”, but the interior doors are only 30”. I was planning on putting it in my TV room, but 30” was too narrow, so now it sits in my Livingroom right next to the piano. There isn’t much room for much more LOL, but I live by myself so doesn’t really matter much. But your future clients should probably be reminded to factor their doorway widths into their purchases.Thank you so much for all your help. You really do run quite an extraordinary operation and I’m so thoroughly pleased that I found you guys.Much luv,The happy customer,Kath
Kathy P.
The best massage chair selection I could find in California! Michael is very knowledgeable and friendly and helped me a lot with picking my massage chair and with explaining me the settings after. Definitely recommend!
Asya O.
So the Luraco i9 max special edition chair arrived. This my fourth chair over the past 25 years. The delivery person was very helpful and for a nice tip, he got the box through my front double doorway. Inspected it closely and I have to say the packaging was in pretty good shape for such a long journey. Props to you all for such an excellent packaging job.I also was able to set it up and use it yesterday and I love it. It is gorgeous and I did multiple night massages, slept like a baby, did a morning massage (only had 10 minutes) and very beneficial way to start the day.I also got the headrest and handheld from luraco that was modified and Vin called me to make sure everything was good. Incredible customer service as usual with Luraco.He even did a video call as I missed a cable for the wireless charger.Whatever chair is the right one for you is subjective, but I can honestly say Massage Chair Relief and especially Michael Nguyan are absolutely the right place and people to make your purchase. Simply fantastic customer support every step in the process.
Lee H.
A while back, my wife and I were visiting a friend who had a massage chair in their home. We had seen chairs at trade shows and in big box furniture stores, but never tried using one until at our friend’s home. It didn’t take long to see and feel the benefit of the effects of a massage chair, so we began the process of finding THE chair for us.We soon realized, there is much more involved than just picking a color and style. There are so many different manufacturers, all with multiple models with varying features… and costs!We visited some of the local retail stores that had been running TV ads. Oh my, lesson one: we found more than a few uneducated sales reps eager to get our money with no concern about what type of chair we needed. As we would settle into the showroom promotional chairs, we would begin asking questions about the various features and benefits of those specific models. What we got were sales reps fumbling to find the correct brochure so they could read to us the manufacturer’s spiel. After a few experiences like that, we turned to the internet to do our own research, hoping to find straightforward user-friendly information so we could make our own decision. With so many brands and such wide-ranging price points, we soon realized we had some work to do to make sure we made the correct physical and fiscal decision.Fortunately, we happened onto the website for Massage Chair Relief, finding quite a few informational videos by owner Dr. Alan Weidner. Truly a treasure-trove of unbiased analytics, Dr. Weidner’s assessments of the market in general and brands and models specifically, offered us the ability to narrow the field to a comfortable point to make a selection. Of course, there is no substitute for actual hands-on experience when selecting a high dollar item.While most chair manufacturers are based beyond U.S. borders, we notice one was Luraco, headquartered in Arlington, TX, not far from our home. We arranged a visit to the factory to see first-hand the facility, staff, and products. We were treated as royalty, given an extensive tour and tried all their models. As a dealer for Luraco, Dr. Weidner’s company was highly regarded by the Luraco staff. We decided then to make our purchase of a Luraco chair through Massage Chair Relief and took advantage of their white glove delivery.One of the other items that made a positive point with us was Massage Chair Relief offers a lifetime labor warranty for repairs. When we were at the factory and saw the inner workings of all that goes on inside a massage chair, that made the decision simple to choose MCR. Their nationwide network of support technicians ensures a quality experience no matter the location.Regardless of manufacturer or model of massage chair, we were put at ease with the ability to make an informed choice to purchase from Massage Chair Relief, knowing our chair was backed with confidence by Dr. Alan Weidner and his staff.
Gary C.
These guys are awesome. I purchased my chair during Covid. I was fortunate to have a plan that cover’s moving the massage chair room to room or to a new place. Very professional. Thanks Massage Chair Relief!
Tom M
My experience at Massage Chair Relief with Michael was a ton of fun and learning! He spent hours helping me choose the perfect chair with spectacular pro-level enthusiasm (his passion is also for unique and heritage tropical fruits..Bravo!) I love the Infinity IT-8500’s stretch function and soothing heat. It feels like a fitness session and relaxation retreat at the same time.The delivery crew was 5-star top notch. They navigated my chair up to the second floor of my library loft through multiple twist and turn stairways- without a sweat!Fully recommend Michael and Massage Chair Relief to the MAX!!!Thanks a billion Michael & Crew
Tina T.
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