Customer Reviews

  1. Customer Reviews - 00540fadf90f6a3ac7edb04edf18f413?s=60&d=mm&r=g

    Patrick (verified owner)

    First off, want to say that I’ve been very happy with Dr. Alan Weidner’s service from Massage Chair Relief. I found this site when I was researching massage chairs on YouTube and ended up watching some of his videos. I decided to purchase from Massage Chair Relief because of their 90 day money back guarantee as well as the lifetime labor warranty. I’m about halfway through the 90 day period and I’m most likely (90%) going to stick with this massage chair … mainly because it’s not easy to go and test out other massage chairs during COVID, and also because it will be a pain to pack up and ship the chair back.

    Overall, I’m ok with the Luraco iRobotics 7 Plus. Ok as in 3 out of 5 stars. Here are my thoughts:

    Neck & Shoulder: Other people have mentioned this already. The pad is terrible. When it’s on, the neck massage does nothing. And those little massagers at the bottom of the head pad don’t give a good massage. And they often hit your collarbone instead, which hurts and doesn’t actually give you a massage. If you take the head pad off, the neck & shoulder massage is decent. However, when it’s massaging the base of your neck, your head is arched back and you’re looking straight up, which is super uncomfortable (this won’t happen if the head pad is on, but then you won’t get a good massage). Also, the distance between the two massage rollers can’t be made narrow enough to give full coverage.

    Back: Back massage is fine.

    Arms: When you are seated upright, the airbags do a decent job of massage your hands and forearms. However, when you are in zero gravity mode, your hands are much higher, and you basically only get a hand/finger massage. In some modes, it can hurt when the airbags try to massage your finger (instead of your hand or forearm). Sometimes the airbags at your shoulders inflate so much that it’s uncomfortable to keep your hands/forearms in the armrest area.

    Butt: The butt massage seems a bit pointless. It just moves you left and right. I guess it helps a tiny bit for certain stretches, but that’s about it.

    Calf: The airbags don’t really give a good massage here. Also feel a bit pointless. Sometimes the airbags inflate so much that they put pressure on your knees, which actually hurts in a bad way.

    Feet: When it’s just the rollers spinning, it does almost nothing. But when the bags around the feet are inflated and the rollers are spinning, it feels great. So look for the programs that include the feet airbags.

    Stretch: The stretch that pulls the feet feels great. The one that stretches your back & hands is not too bad either.

    Remote Control: I hate the remote control with a passion. They try to make it look like an iPad, but it’s clear that whoever designed it has no background in mobile user interfaces. It looks bad, it’s slow & clunky, and it’s organized terribly. Everytime you turn on the massage chair, it takes forever to go through the scan. And if you try to load up a saved profile, you don’t save any time because it takes forever to load the profile. The manual mode is poorly designed. And in general, what should have been a big positive is actually the worst thing about the chair. Also, the fact that you have to look at the screen to make any adjustments is a big negative. I’d actually prefer the simpler button layouts of the average massage chair to this.

    The main reason I purchased this massage chair was for the neck & shoulder massage. With the head pad removed, the Luraco does a decent job (4 out of 5 stars). The back, feet, and stretch massages are good too. However, the arms, butt, and calf massages are all bad. If I just rated the chair itself, I’d give it a 4 (out of 5 stars). But the remote is so bad that I’m dropping the overall rating down to 3 stars. I’m hoping that they put out a software update for the remote that improves things .. if that’s even possible.

    If you are thinking of getting a high end massage chair, my suggestion is to actually go to the store and try them all out in person. See if it is massaging you how and where you like it and also look at the remote to see how easy it is to use. I purchased my Luraco based only on my research online and I wish now that I had taken the time to try out a couple other options before making my decision. Given that I have about half the time left on my 90 day warranty, I’m still about 10% tempted to drive down to the Los Angeles Massage Chair Relief store (a 6 hour drive) to try all the high end massage chairs to see if any of them are so much better that I decide it’s worth the trouble to return the Luraco and buy a different chair. Will see how I feel over the next 2-3 weeks.

    Luraco iRobotics 7 PlusLuraco iRobotics 7 Plus

  2. Customer Reviews - 1a1c2fc33d50245e93251c02a32e0996?s=60&d=mm&r=g

    Tyler

    Positives:

    Alan/Massage Chair Relief – very responsive to any questions or issues, very knowledgeable

    Chair appearance – modern, natural aesthetic

    Overall massage – relaxing experience (but to be fair, I don’t have anything to compare to, since I bought during COVID times without trying other chairs… but I do get the impression the rollers are somewhat innovative)

    Arm rollers – they are very comparable to calf rollers in terms of what they contribute… I think it is a meaningful feature, but I would not prioritize this in a purchasing decision, especially since you might want to instead hold a book or tablet during the massage

    Negatives:

    Initial quality – faulty arm roller required replacement when I received the chair

    FFL (the US umbrella for DCore, Panasonic, Positive Posture, etc.) customer service – service tech was unavailable for a month, so I had to repair the chair myself… in general, FFL is not proactive about solving your issues, and you have to continue to follow up with them yourself… I have a few data points on their customer service, since I have also ordered two other FFL products… I have learned they can be either dishonest or frustratingly inaccurate in what they tell you, so unfortunately I no longer recommend anyone purchase FFL products

    Inaccurate body scan and lack of memory settings – body scan frequently thinks my lower shoulder blades are the top of my shoulders, and because there is no memory setting, I need to manually correct this each time… by the way, I am not tall

    User experience in the dark – if in the dark, it is very difficult to fix the body scan results or do anything else nontrivial with the controller… there is a light at first, but it turns off quickly, without an option for turning back on

    Roller intensity settings – there are three roller intensity settings, but the lowest is already intense… higher settings create discomfort for the neck by pushing the user out of the chair without head support

    D.Core CirrusD.Core Cirrus

  3. Customer Reviews - ?s=60&d=mm&r=g

    Kim H (verified owner)

    I purchased this chair (It was called Dreamwave and now OHCO) from MCR a few weeks ago. Here is my honest feedback. First, I want to talk about MCR. I highly recommend MCR when purchasing a massage chair online. Dr. Weidner provides outstanding customer service and he really cares about the customers.

    Second, I want to talk about this chair. I?m very disappointed with it.
    The chair provides just an OK massage, definitely not for the $8K or $9K level.
    During the first week of use, the arm opening hinge is broken. It?s too shaky and bad designed. The stretching is nothing compared to other chairs I tried. It can only pull the leg down. No stretching on the back. The chair starts acting up with some random weird stuff after one week.

    The white glove service is another issue. I had to call them and setup the schedule several times for the chair delivery. The first time, I had to stay home the whole day and they did not even show up. But, finally I got the chair installed. So, I?m OK with that.

    In summary, I bought this chair because it is a new release model and Made in Japan. But, it turns out a big disappointment. It?s bad engineering with cheap materials. JAPANESE PRODUCTS ARE NOT THE SAME ANYMORE. I returned the chair.

    OHCO M.8OHCO M.8

  4. Customer Reviews - ?s=60&d=mm&r=g

    Kevin Mercer (verified owner)

    My experience with the Loraco i7
    After extensive research online for massage chairs, I chose MASSAGE-CHAIR- RELIEF and flew out to LA to try several chairs. The staff was very knowledgeable and helpful and I was able to try the chairs until deciding on the i7. I have had problems with the chair but so far everyone is trying to get it all worked out.

    1. Received the chair with the foot air hose bundle clamp retaining screw falling out. The self-tapping screw had to be reinstalled to a new spot next to the original hole.
    2. The foot section, with the rollers, did not retract after the leg stretch and my foot was left about 3? above the rollers for the remainder of the massage. This happened to my wife earlier on the same day. This has not happened since that day.
    3. The rollers would not be at the same level on each side of my neck/head, usually only about ? or so difference. But one time a lot more, maybe ?-1?during the massage which tilted my head to one side. In the off position one roller is usually about ? lower than the other.
    4. I started noticing that the foot and roller positions, from the original body scan, were not the same after several days and I would have to do a fresh body scan. But the same thing would happen again.
    The Loraco engineer asked me to do a body scan for each of the 5 users and save a different massage with each one. After a week, of using the original saved and different massages within the user, my feet were not touching the foot rollers on user #1 and 4. The rollers were also different from the original settings even though the neck settings showed ?19? on all 5 users. Usually the rollers would start coming down lower on my shoulders to the point that it was painful and sometimes they would not be at the same intensity or level under my neck and would barely touch the back of my neck.
    When I called back I was asked to reset the chair by turning the power switch OFF and afterwards #1 and 4 were now at the proper place but #2, 3 and 5 were all too high with my knees off the chair.
    5. The right foot roller heel air bag, where the hose meets the bag, has a round plastic piece that occasionally comes out of it?s socket and pinches my heel when the air bags inflate and push my feet to the right side. I was told I would be sent some glue to secure it.
    6. Lastly, the right foot roller is now making a squeaking noise. The pitch is high/low as the roller speed changes. I was told I would be sent some grease to lubricate it.

    I would like to say that my wife and I are getting good results from using the chair. My wife says that she is walking better and my migraines have lessened and once even took the migraine away! I hope that these issues can be resolved so we can keep the chair. KM

    Luraco iRobotics 7 PlusLuraco iRobotics 7 Plus

I Really Appreciate The Before Delivery E-mails From You...

"Thanks Alan, I received the massage chair on Saturday within the shipping period you stated. The shipping company was excellent; the individual who delivered the chair to my home was not only professional, but very nice! I have already used and setup the chair with no problems. By the way, I really appreciate the before delivery e-mails from you, it was a nice way of keeping me on track of the different stages of the delivery. Much thanks,"Stan TolanGardena, California

"We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair"

When we first came to the store in Salt Lake it was awesome. Stephanie was so nice and knowledgeable about all the chairs that were in the show room. She had us take off our shoes and sit in each chair to see the differences between the chairs. We left that day very happy and discussing which chairs we liked the most. The next day we went to another store here and were very disappointed in the customer service and selection that was available. So we went back to Massage Chair Relief. We spend 9 hours in the store that day. We left for dinner and returned to buy 2 chairs. They were so helpful and friendly. When our chairs were delivered it was a week later. We were so excited that we called our family to come and sit in the chairs. After my father-in-law sat in my chair he went to the store and got his own. We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair. If you live in Utah or surrounding states make the trip to the store. It will be well worth it. Thank you Dr. Al and Stephanie. We love you guys and we love our chairs.David and Brook GonzalesSandy, Utah

"It is a pleasure to buy from Massage Chair Relief"

I ordered this chair for my husband as a gift. It is pleasure to buy from www.massage-chair-relief.com and has very good communication. Highly Recommended. The chair was was a snap to set up. The controls are easy to use and the many different massage options hit about every spot on the body - including feet! The leather is nice and soft, it looks beautiful in my family room. Thank you,Susan QiuTexas

"I was scared ordering a big purchase item through a website, but rest assured these guys...are trustworthy"

I bought a sanyo massage chair from this website through a price match and they had the BEST deal with extra bonus gifts and EXCELLENT customer service when i called them through the phone. I was scared ordering a big purchase item through a website, but rest assured these guys answered my questions and are trustworthy. Pleasure doing business with them, the chair is working great. Thanks.Varinder SinghHicksville, NY

"Thanks again for the great service. You have a customer and reference for life."

Dr. Weidner, Received my chair on Friday. It's AWESOME!!!! It did take some adjusting to get it just right but the more I used it and explored, the more comfortable I got with it. A few observations:
  • Holding the control is a bit awkward, I might install it on a gooseneck (like the Panasonic chair) so I can see it while reclined and have easy access to it.
  • The chair does so much more than the instructions, the combinations are endless.
  • It can be reclined to the Zero Gravity position yet they don't advertise this.
Over the weekend, I had to walk away from it or I would have had too many massages! Thanks again for the great service. You have a customer and reference for life. Best of regards,Jun RoxasIrvine, California

"Your Company Is Providing First Rate Customer Service From The Initial Order...To The Delivery!"

"Dr. Weidner: I wanted to take a moment to compliment you on your customer service to date. I have been working as an executive assistant for almost 30 years and in recent years have found that customer service hsa deteriorated significantly. Your company on the other hand is providing first rate customer service from the initial order process to the delivery updates. I ordered this chair for my bosses son; perhaps one day I wil be in a position to order one for myself. Thank you for making my job easier. My best to you and your future successes." Regards,Donna Peart

"We Thank You For The Fantastic Service!"

"Hello Dr. Weidner, I wanted to let you know that...we got the chair really fast and are very happy with it! We thank you for the fantastic service and great help on the phone. Thank you! Great service!"Astrid JanssenStroudsburg, Pennsylvania

"...No wonder you are AAA rating from BBB.org"

This chair is gift for my father and he loves his new chair. My buying process was easy and you have personally replied all my e-mails and qustions. You even gave me ideas regard to removing old chair. I have great experience with my transaction, no wonder you are AAA rating from BBB.org. Your company will be my first choice for my next massage chairs. Thank you.Mina ChangWashington

"I knew that I found the right place to purchase our new massage chair."

I was ready to order a massage chair from another online vendor but after reading your articles, I decided to check them out further through the Better Business Bureau. Needless to say, they had a few blemishes on their record, which was enough for me not to purchase through them. My budget for a new massage chair was 1600 to $2000. initially. But after much research online (which was difficult to find unbiased opinions) I increased to $3000. Thanks to your wonderful staff, I was greeted so cheerfully by Stephanie who answered all of my questions and promptly checked on price matching and shipping time. I knew that I found the right place to purchase our new massage chair. I just thought you should know how much I appreciate the time and effort you have put into your research and for sharing it with consumers like me, who do not have access otherwise to trying out the chairs before we purchase. Thank you again for all of your help. We cannot wait to receive our new Panasonic massage chair. Sincerely,Lynn DettmanGreen Bay, WI

"Once I Tried The Sogno PLUS No Other Chair Was Good Enough!"

Dr. Weidner, I can not tell you how happy I am that I purchased my Inada Sogno chair from you. Your customer service is second to none. Also your personal attention went beyond what I would expect from an internet store. You do need to tell your customers they should not try the Sogno if they are looking at another chair. After taking the advice of one of your sales persons, I went to a local store and tried several of the chairs I was interested in. Once I tried the Sogno no other chair was good enough! Thank you for everything. You gave me an excellent price, shipping was exactly on the day promised. you arranged for the financing, and overall made this one of the easiest pruchases I have ever made. Thanks Again,Bill PoleraNew Jersey

"This is not an actual review of a massage chair per se,

but more of a testament to Dr. Alan's commitment to customer service after the sale. I've had this chair since May 2015 and it has performed well. About one month ago, one of the back rollers came off of the track. As I moved this chair twice between my homes, I cannot blame the chair quality. Anyway, I called Dr. Alan and he immediately started the ball rolling to get my chair repaired. I was able to secure the parts required for repair and scheduled a technician appointment. True to his word, as usual, Dr Alan covered the labor costs under his lifetime labor policy. I paid a reasonable amount for the part. The chair is working again 100%." Philip TylerNew Jersey

"Thank you for taking care of my Inada Chair.

Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me."Tom BrimerTX

...Your Price Matching, Which Was Incredibly Easy And Totally In Line With Your Claims, Helped Out.

Thanks for your great service getting us our chair. We purchased the Omega Ion chair and we LOVE it. My wife has chronic back and neck problems so her doctor recomended we purchase a massage chair. Without being rich, we were worried about the expense. But your price matching, which was incredibly easy and totally in line with your claims, helped out. The chair was delivered a weel earlier than expected and our backs are so thankful. My wife uses it evey day and it is making a real difference. The only problem is keeping our friends from coming over at all hours to lounge in it. Thanks for the service and the great product. We're thrilled! Thanks,Tim and Ginny ThompsonMadison, WI

Surprising...You Have Been Great To Deal With"

"Dear Dr. Weidner Thank you for offering the massage chair at an affordable price to your patients. It has been an important investment in our health. We knew the value of the chair because we had already tried one in a specialty store. It was an easy decision to make. I have an on going problem with my neck, shoulders, and lower back, and our chair has proven to be a great way to relieve stress and pain from my neck and spine. I am very glad we purchased it, and use it on a regular basis, almost every day. Customer service was especially surprising, also. During shipment our chair was slightly torn. They were so helpful and nice on the phone and within a short period of time the company delivered a complete new chair to our door and brought it in, unpacked it for us and took the damaged one. Thank you again, Dr. Weidner, for a pleasant and beneficial experience, both by the company, and from you. You have been especially great to deal with."Marilyn Broadhead

"Being involved with college athletics, I was constantly plagued with muscle spasms.

My calves and shoulder blades were especially tight, and would inhibit me from performing my best. In search of relief, I tried medication, therapy, and even surgery. Nothing seemed to give me complete relief. That was until I tried the Human Touch Robotic Massage Chair . The Chair was able to target those hard to reach shoulder muscles with my choice of deep kneading, compression, or percussion strokes. I also enjoyed the manual stretch option on the chair. It provided enough tension to increase range of motion in all of the areas of my back. My favorite feature on the Human Touch Chair is the lower leg massage. After one session, my calves felt like new! In my opinion, the Human Touch Robotic Massage Chair provides complete satisfaction for a price that you can not beat. I would recommend this product to anyone!!"Jennifer Brantly

"Wow! What a chair! The HT-125 Human Touch massage chair that Dr. Weidner introduced me

to helped loosen my sore back after having it kinked up for several days. A great massage from head to toe."Jeanette Jepsen
Customer Reviews - broadhead

"Hi Dr. Weidner, This is Lamonte Broadhead calling.

I just wanted to let you know that the purchase of the massage recliner you made available is one of the best investments in our health we have made in a long time. About a month before we read your newsletter with the information about the chair, we had tested one in a specialty store with a price tag of over $3,000.00. We jumped at the chance to buy yours for about $1,000.00 less! We knew it was a great deal. After a hard day's work installing signs, I can sit in the chair for 30 minutes and get a great massage that relaxes me completely. The tension in my back muscles and legs is soon gone because of the different types of movements of the rollers. We use the chair nearly everyday. It is a high quality product that fits nicely into our living room decor. Thank you for making such a valuable product available to your patients." Monte Broadhead

"My husband...is telling all the guys he works with to come and get a chair from you!"

I just have to share one thing with you - I have been trying to get my husband to look at those chairs since Christmas. I wanted to get one for him for Christmas and he wouldn't do it. So it was his birthday and father's day and I told him I wanted to get a chair for him. He was very hesitant when I brought him in there. Anyway - he has back and leg issues and he now has used the chair 3 times - and I just talked to him - he works for (company withheld) - and he is telling all the guys he works with to come and get a chair from you - he said they work. He is a great spokesman for your chairs! So - he is sending people in there - some of the guys are under the impression they just vibrate - he told them - it is a full blown massage - and it works.. He made my day - and I want to thank you guys. Please tell Dr. Weidner that I said thank you. Watch for the boys from (company withheld). Thank you so much!!Bonnie HigginsSalt Lake City, Utah

"It Has Truly Improved Our Quality of Life!"

Hi Dr. Weidner, Just wanted to let you know that we are definitely loving our new chair. I apologize for not writing sooner, but we also just started about five new daily therapies for our autistic son, so when we haven't been doing that, we've been IN the chair! The Inada is everything for which I hoped, and more. The customer service was excellent, the chair was easy to operate, and all I do is tell my friends how fantastic this chair has been for us, and how it has been worth every penny. I've even started getting a "Chair-Massage Day" playgroup going for moms of other autistic children, because if anyone deserves a weekly half-hour in this wonderfully relaxing massage chair, it's parents with special-needs kids! Overall, we couldn't be more pleased with EVERYTHING about this amazing chair. You were absolutely right that I would love it. I could go on and on about how therapeutic it has been for all of us. We have improved relaxation, improved energy, more patience- it has truly improved our quality of life, and how often can you say that about a piece of furniture! Many thanks again for all your outstanding customer service, Dr. Weidner! All the best,Dawn HardyMetairie, Louisianna

"I Checked Out Many Places Before I Ordered And You Were Both The Least Expensive And Had The Most Information!

Thank you so very much for making my purchase of the Human Touch Massage Chair so easy! From the beginning to end your contact and support was wonderful! The chair arrived perfectly and exactly when they said it would. I have Fibromyalgia and massage is one thing that helps ease my pain but it is time consuming and expensive to go for a massage every day. I put our new chair in the living room and we have used it everyday. My husband and sons all use it too and think it's wonderful. Your website is wonderful and the free gifts were very useful. Please feel free to use this message on your site as testimony for a satisfied customer! You are the best! I checked out many places before I ordered and you were both the least expensive and had the most information! THANK YOU!!Barb Vittetoe

"I highly recommend you and your HT-1650. Thank You!!!

WOW! What a great chair. I bought the HT-1650 and could not be more impressed! I am a surgeon with occupational back issues and this chair is making a big difference in my back. The delivery and set up was flawless and the chair operates perfectly. I highly recommend you and your HT-1650. Thank You!!! Michael Phillips, M.D.Oconomowoc, WI

"I bought a Panasonic massage chair over 5 years ago.

I had a problem where it stopped working recently and it was also outside of the warranty. I contacted Massage chair relief to find out who I should contact to get it repaired, and to my surprise, Alan sent a repair technician to repair it for free. Great customer service and support." - Aaron Hansen, Utah "The Lifetime Labor Warranty really works! My chair was over 2 years old so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!"Jason LimCalifornia

"The warranty is real! I purchased a massage chair from the online store 3 years ago.

At the time, I had seen some chairs at Costco, and planned to buy one from Costco until I saw better selection on this website. I purchased an Ogawa Refresh chair sight unseen (except for web reviews). At the time of purchase, a lifetime labor warranty was included from the store. I assumed this would be of little use (I have not had good experience with warranties from other stores). Fast forward to 2019, the shoulders of the chair became disconnected. I contacted Dr. Weidner, and he was exceedingly helpful. He had the cost of the repair invoiced directly to him, so I never even saw a bill. I highly recommend this store and the excellent service and warranty. I would not hesitate to purchase another massage chair from this store. You can believe in the lifetime labor warranty!" Julie CFairfield, CA

The Lifetime Labor Warranty really works! My chair was over 2 years old

so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!Jason LimCalifornia