Customer Reviews

Based on 235 reviews
Showing 5 of 235 reviews (2 star). See all 235 reviews
  1. Customer Reviews -

    Will M. (verified owner)

    The Daiwa Supreme is not for everyone. I tested it for two weeks and concluded that it would not work for me. The good things are that it is a comfortable chair, it appears to be heavy duty, it is pleasant looking, and the stretch program is INCREDIBLY powerful. For those wanting stretch, this is it (my back cracked every time, it was just short of painful). There are three reasons for return (they are the three missing stars). 1) The programming is woefully inadequate. I have owned two previous chairs in the moderate price range and their programming was way superior. Programming the rollers and orchestrating the aircells are the heart of the chair. It is the personality.
    One example: ALL of the 12 auto programs use only low speed range and 2-4-6 width, ALL OF THE TIME. They spent nothing on programming. 2) The upper rollers when travelling vertically, roll over the vertebrae a lot, and smash C6-T2. (beware this problem, it is painful). 3) The final complaint is delicately sensitive: how can I put this? The bottom roller carriage (4 rollers) which claim to be gluteus
    maximus massagers do not go out from the center. They are rollers but feel like probes and they are probing in restricted territory!
    I could describe the characteristics but (butt?) the reader should self explore.
    I realize that this review is disturbing. I wish I read it first. I switched to the Super Novo and it is FABULOUS.

    Daiwa Supreme HybridDaiwa Supreme Hybrid

  2. Customer Reviews -

    Mark Clark (verified owner)

    My wife loves the chair and uses it many times per day. HOWEVER, It is not reliable. We bought the expensive extended warranty.

    A few months after we got the chair, it had a fault, and Human touch replaced the chair. After about 8 months that chair destroyed itself. The rollers on one side came out of the track and caused massive damage, but without any failure codes. Human Touch sent a repairman out but there was too much damage to repair. Human Touch said they would again replace the chair but we would have to sign to void the extended warranty. This chair lasted about 8 months before strange noises started and I replaced the internals and controller. Again about 8 months later and the chair has failed with error codes and no longer functions.

    Human Touch ZeroG 5.0Human Touch ZeroG 5.0

  3. Customer Reviews -

    Andrew Lords (verified owner)

    I left a previous review, but am not sure how to edit it so I’m leaving a second review here.

    First off – I would highly, highly recommend purchasing through massage chair relief. They were a joy to work with, really know their stuff, and you’ll make a much better buying decision than trying to figure out the complicated world of massage chairs by yourself. Just do yourself a favor and buy through them!

    I’m leaving a 2 star review for this specific product for a couple different reasons, but let me start with the pros first: The chair gives a good massage, has a good, simple remote, great build quality, and looks nice too. Now for the cons: (1) Our unit came with a faulty motherboard and remote and while Luraco sent me replacement parts, I had to install them myself which required messing around with circuit boards. I can’t comment on whether this was a freak accident or a common occurrence with the brand, but it took weeks to resolve and was a pain in the butt (2) while there is a nice butt massage function, it’s pretty weak and doesn’t add a whole lot to the massage (3) the remote cord length is too short to the point where it’s annoying – you have to lean over to the side to make changes to it because it won’t stretch up to you while you’re sitting in the chair (4) I know people say that Luraco customer service is good, but I’ve had a very different experience. As I stated before, I had a hardware issue with my chair. Once I replaced the parts myself I threw the old parts away because they were broken. The day after I did this I got an email asking me to send back the broken parts. When I said I threw them away, they responded that I could either pay $900 for the parts, or void my warranty for the chair. So because they sent me a chair with faulty parts on it and didn’t clearly tell me they wanted said parts back, I am punished? After I brought this to their attention, the manager stated that he would waive the $900 charge and voiding the warranty IF I left a 5 star review on this website. Wow. Maybe that’s the answer for why they get good reviews – they bribe/extort their customers to leave them. I’m still in awe that they would try this underhanded tactic with their customers. Like I said, I liked the chair, but I’m returning for another brand so I don’t have to work with their customer service department again.

    Luraco Legend PLUS L-TrackLuraco Legend PLUS L-Track

  4. Customer Reviews -

    Carter Hargrave (verified owner)

    This review is for the Luraco Legend. This chair is beautiful and solidly built. Have usd many chairs from a lot of manufacturers, and this chair is very well made in the USA.

    The touch controller is a huge plus. Unfortunately the software on the controller is lacking. Out of the five auto programs, only one is worth using, the night. They all have meaningless names.

    To get the chair to do anything close to useful you must go full manual, and pick what you want. I did that and set the intensity to 5, it?s highest, and it just doesn?t get the job done. The chair sadly does nothing well. And don?t even think about your neck getting attention. It is not going to happen.
    This is rediculous for a chair costing this kind of money. The Legend is an unremarkable chair.

    While other chairs don?t come near the build quality, absolutely any massage chair at brookstone will get you a better and more thorough massage. The foot rollers on my chair were off center, so they were useless as well. For heat it took thirty minutes to begin to warm up, and by that time the cycle had ended. Forty five minutes and you have some warm.

    I actually had to check the owners manual to make sure that this chair really had 3D capability, and that I had it turned on. I wanted to like this chair. Especially since I have to pay for return shipping now. I contacted Luraco and they said to remove any padding and turn up the settings to max. Great chair if you like little to no pressure.

    It was a leap of faith ordering this chair with no reviews anywhere, but the Doc and Michael are wonderful guys that really care about you and your needs, and no matter what they will take care of you.

    Luraco Legend PLUS L-TrackLuraco Legend PLUS L-Track

  5. Customer Reviews -

    Kevin Mc (verified owner)

    Hello, I’m writing this review of the Luraco iRobotics 7 (“i7”) chair only because Dr. Weidner asked me to, and I respect him so much after dealing directly with him, that I wanted to do what he asked of me.
    Unfortunately, mine isn’t a positive review of the i7, but only due to 3 specific things that were a bother to me, personally, which you may not find to be problems. So, please, keep this in mind when evaluating the chair (not to mention all of the POSITIVE reviews found here, which is why I bought the chair in the first place). Also, please know that I was buying this chair to accommodate both me and my 78 yr. old mother, so I knew the chair had to have adjustable intensity settings, one of the reasons I chose this chair among others.
    My complaints about this chair, which caused me to return it, are as follows (and keep in mind, I called & told Luraco about these problems myself, and they said they are already working on one of them):
    1. The Foot Rollers are way too strong – I was able to try about 5 other chairs with foot rollers, from makers like Apex, Titan and Ogawa, and I LOVED how great they felt. Foot rollers became a “must-have” for me while shopping for my chair. I couldn’t try an i7 before my purchase (not one in any showroom in Houston, Tx.), but I incorrectly assumed the foot rollers in this chair would be much like the rollers in other chairs which I loved. They were not. Even on the lightest-intensity setting, I felt that the roller-pressure on all parts of my feet was much too intense, to the point of being painful. I found myself actually trying to “run away” from the rollers when they would turn on. Rather than being a wonderful, comforting addition to my massage, they actually caused me to have pain the next following days. I suppose I could have stacked one or two pair of athletic socks under my feet, but I didn’t want to pay over $7000 for a chair (Christmas sale price) that I had to modify like that. For that amount, it needs to be as close to “perfect” for me as possible, and this wasn’t it.
    2. The Headrest Trapezius Massagers don’t work – the headrest has two pressure-points that are supposed to press down into your shoulder/neck muscles (right where your neck connects to your shoulders) which simulates a person using fingers or elbows to “dig” into your neck muscles for relief of tension and aches. Unfortunately, because there is nothing that HOLDS the headrest in place, this just ends up pressing the headrest up, away from your shoulders when they engage (the weight of your head is NOT nearly enough to keep the Headrest in place when these points press down into your neck muscles). Had I kept the chair, I would have probably tried to “paste” Velcro-strips onto the back of the Headrest and onto the part of the chair it touched, to help it stay in place, but there are inherent problems with that solution too. In summary, the pressure-point neck massagers are useless.
    3. The Arm Massagers are practically useless – there is nothing wrong with the air-pressure or action of the arm massagers…they are as good as any other chair’s. The problem is that, like MANY other chairs with a stationary-armrest/side-panel design, when your massage starts, the chair reclines into a great zero-gravity position and your arms get pulled OUT of the massage chambers, leaving only your hands to get the air pressure that is SUPPOSED to be pressing down on your whole forearm. I’m 5’9″, so a taller person may not experience this as much, but for me, having forearm/hand massage-chambers that only effectively could massage my hands was not “good enough” for a $7000+ chair. You CAN get an arm massage by moving the chair back into the upright-seated position, but to me, this isn’t acceptable when every massage starts by auto-reclining to zero-gravity, and that’s the BEST position to be in to take full advantage of what these chairs are supposed to offer.
    4. Roller Intensity doesn’t adjust down enough – I could live with the intensity, but my 78 yr old mother would have NEVER been able to stand it. Even on the lowest setting, it was what I think other chairs Medium setting would be. It DOES come with a pad to use to lower the intensity if needed, but it’s only big enough to cover the lower back. Your upper back will be pressed hard (which some will enjoy!). As I said, I could be fairly comfortable with the settings, but I expect that a chair that costs this much should actually have a LOW setting that IS LOW…sometimes you don’t wan to be “worked over”, but relaxed.
    Now, so you have my full views on this chair, I will say the following POSITIVE things about it:
    1. Build-quality – top-notch. It’s a solid, well-built tank of a chair. I have no problem believing it would last 10 or more years with normal use
    2. Materials – top-notch. I didn’t care about the leather touch-points as the felt no different to me than any other part of the chair, but ALL of the materials were stellar and all parts fit well
    3. Design – I’m a computer engineer, not a mechanical one, but from what I can see, the chair is beautifully built…everything fits together perfectly, parts don’t rub or make contact in any bad way, and I assembled the chair myself. While it was SLIGHTLY difficult to do alone, it wasn’t impossible, and I would do it again if I needed to. In short, you CAN put it together alone, and with two people, it’s no problem. The only reason you may want to order white-glove service is if you will have any problems getting the box into your home (it fit through my 31″ doorway with a good, hard push) and if you don’t have a dolly with which to get the box into your home from outside (the normal delivery is to be dropped on your driveway/lawn and up to you from there to get it in the house and set up). Without a dolly to move it to your doorway, and w/o help to get it into the home, you may definitely WANT the White Glove service, which takes care of everything for you. Just DO NOT THROW AWAY YOUR BOX or DESTROY IT until you KNOW you like the chair. I did, and paid over $100.00 for materials to ship the chair back once I knew I wasn’t going to keep it (moving blankets, wrapping film/shrink-wrap, ratchet-straps for tying it down onto the shipping palette that I had to obtain for the return, etc.). I’m not complaining about paying for the materials; I destroyed the box.
    4. The remote control was great…just like a Smart Phone. Easy to use, memory for your personal user settings (which avoids the need for a body-scan each time you use the chair. You DO have to press your massage you want, and then press buttons to load your Personal Profile, but that isn’t much to ask to skip the body-scan when needed).
    Finally, about the return process and money-back guarantee that Dr. Weidner offers…YOU CAN BELIEVE IN IT FULLY AND WITHOUT RESERVATION. He is not only a man of his word and a man of honor, but he was a pleasure to work with. I talked to him several times before making my purchase, bought the chair on Black Friday, and it was delivered the FOLLOWING THURSDAY (LESS than 1 week during the busiest time of the year)! When I finally had determined that I wanted to return the chair (about 2 weeks later, I think), I called Dr. Weidner to let him know. He only asked if there was anything wrong with the chair, and when I said no and described the problems I had with it, he said “Ok, well then let’s get you set up for a return.” He did not argue, he did not try to talk me into keeping the chair, he did not try to tell me that there was something wrong with me…he was simply 100% accommodating in helping me return the chair. And because I already knew that I was going to buy an Inada Dreamwave instead, he then helped me get the financing for the Luraco changed to the Dreamwave. By the way, he did NOT know I was going to buy the Dreamwave before he helped me with the Luraco return. I purposely kept that from him during our conversation to make sure that did not influence his demeanor toward me while discussing the return of the Luraco. As I expected, he was a perfect gentleman and honored his money-back guarantee with no reservations, no complaints, no arguments. Once that discussion was through, I asked him to help with the Dreamwave purchase, and that was not only because he was a great person to deal with, but because no one that I know of offers the lifetime labor warranty!
    Summing up, this is a great chair with some flaws that I wasn’t willing to overlook, but it’s made by what looks like a great company (Luraco) and it is well-made and built VERY solidly. If what I’ve described isn’t a bother to you, then get the chair…I think you’ll have it for many years. But whatever you do, buy your chair from THIS WEBSITE…Dr. Weidner is an honest, principled terrific man to do business with, he stands by his products and he honors his word. There were no “nasty surprises” in ANY part of my dealings with him, and if he lived here in Houston, Texas, I’d be happy to take him out for drinks as a thank you for how he dealt with my purchase. He is the ONLY retailer that I will EVER buy another chair from and certainly, I’ve already and will continue to recommend him and Massage Chair Relief to anyone I know in the market for a chair. You can’t do better than working with and buying from Dr. Weidner!

    Luraco iRobotics 7 PlusLuraco iRobotics 7 Plus

I Really Appreciate The Before Delivery E-mails From You...

"Thanks Alan, I received the massage chair on Saturday within the shipping period you stated. The shipping company was excellent; the individual who delivered the chair to my home was not only professional, but very nice! I have already used and setup the chair with no problems. By the way, I really appreciate the before delivery e-mails from you, it was a nice way of keeping me on track of the different stages of the delivery. Much thanks,"Stan TolanGardena, California

"We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair"

When we first came to the store in Salt Lake it was awesome. Stephanie was so nice and knowledgeable about all the chairs that were in the show room. She had us take off our shoes and sit in each chair to see the differences between the chairs. We left that day very happy and discussing which chairs we liked the most. The next day we went to another store here and were very disappointed in the customer service and selection that was available. So we went back to Massage Chair Relief. We spend 9 hours in the store that day. We left for dinner and returned to buy 2 chairs. They were so helpful and friendly. When our chairs were delivered it was a week later. We were so excited that we called our family to come and sit in the chairs. After my father-in-law sat in my chair he went to the store and got his own. We would recommend Massage Chair Relief to anyone who is interested in buying a massage chair. If you live in Utah or surrounding states make the trip to the store. It will be well worth it. Thank you Dr. Al and Stephanie. We love you guys and we love our chairs.David and Brook GonzalesSandy, Utah

"It is a pleasure to buy from Massage Chair Relief"

I ordered this chair for my husband as a gift. It is pleasure to buy from and has very good communication. Highly Recommended. The chair was was a snap to set up. The controls are easy to use and the many different massage options hit about every spot on the body - including feet! The leather is nice and soft, it looks beautiful in my family room. Thank you,Susan QiuTexas

"I was scared ordering a big purchase item through a website, but rest assured these guys...are trustworthy"

I bought a sanyo massage chair from this website through a price match and they had the BEST deal with extra bonus gifts and EXCELLENT customer service when i called them through the phone. I was scared ordering a big purchase item through a website, but rest assured these guys answered my questions and are trustworthy. Pleasure doing business with them, the chair is working great. Thanks.Varinder SinghHicksville, NY

"Thanks again for the great service. You have a customer and reference for life."

Dr. Weidner, Received my chair on Friday. It's AWESOME!!!! It did take some adjusting to get it just right but the more I used it and explored, the more comfortable I got with it. A few observations:
  • Holding the control is a bit awkward, I might install it on a gooseneck (like the Panasonic chair) so I can see it while reclined and have easy access to it.
  • The chair does so much more than the instructions, the combinations are endless.
  • It can be reclined to the Zero Gravity position yet they don't advertise this.
Over the weekend, I had to walk away from it or I would have had too many massages! Thanks again for the great service. You have a customer and reference for life. Best of regards,Jun RoxasIrvine, California

"Your Company Is Providing First Rate Customer Service From The Initial Order...To The Delivery!"

"Dr. Weidner: I wanted to take a moment to compliment you on your customer service to date. I have been working as an executive assistant for almost 30 years and in recent years have found that customer service hsa deteriorated significantly. Your company on the other hand is providing first rate customer service from the initial order process to the delivery updates. I ordered this chair for my bosses son; perhaps one day I wil be in a position to order one for myself. Thank you for making my job easier. My best to you and your future successes." Regards,Donna Peart

"We Thank You For The Fantastic Service!"

"Hello Dr. Weidner, I wanted to let you know that...we got the chair really fast and are very happy with it! We thank you for the fantastic service and great help on the phone. Thank you! Great service!"Astrid JanssenStroudsburg, Pennsylvania

"...No wonder you are AAA rating from"

This chair is gift for my father and he loves his new chair. My buying process was easy and you have personally replied all my e-mails and qustions. You even gave me ideas regard to removing old chair. I have great experience with my transaction, no wonder you are AAA rating from Your company will be my first choice for my next massage chairs. Thank you.Mina ChangWashington

"I knew that I found the right place to purchase our new massage chair."

I was ready to order a massage chair from another online vendor but after reading your articles, I decided to check them out further through the Better Business Bureau. Needless to say, they had a few blemishes on their record, which was enough for me not to purchase through them. My budget for a new massage chair was 1600 to $2000. initially. But after much research online (which was difficult to find unbiased opinions) I increased to $3000. Thanks to your wonderful staff, I was greeted so cheerfully by Stephanie who answered all of my questions and promptly checked on price matching and shipping time. I knew that I found the right place to purchase our new massage chair. I just thought you should know how much I appreciate the time and effort you have put into your research and for sharing it with consumers like me, who do not have access otherwise to trying out the chairs before we purchase. Thank you again for all of your help. We cannot wait to receive our new Panasonic massage chair. Sincerely,Lynn DettmanGreen Bay, WI

"Once I Tried The Sogno PLUS No Other Chair Was Good Enough!"

Dr. Weidner, I can not tell you how happy I am that I purchased my Inada Sogno chair from you. Your customer service is second to none. Also your personal attention went beyond what I would expect from an internet store. You do need to tell your customers they should not try the Sogno if they are looking at another chair. After taking the advice of one of your sales persons, I went to a local store and tried several of the chairs I was interested in. Once I tried the Sogno no other chair was good enough! Thank you for everything. You gave me an excellent price, shipping was exactly on the day promised. you arranged for the financing, and overall made this one of the easiest pruchases I have ever made. Thanks Again,Bill PoleraNew Jersey

"This is not an actual review of a massage chair per se,

but more of a testament to Dr. Alan's commitment to customer service after the sale. I've had this chair since May 2015 and it has performed well. About one month ago, one of the back rollers came off of the track. As I moved this chair twice between my homes, I cannot blame the chair quality. Anyway, I called Dr. Alan and he immediately started the ball rolling to get my chair repaired. I was able to secure the parts required for repair and scheduled a technician appointment. True to his word, as usual, Dr Alan covered the labor costs under his lifetime labor policy. I paid a reasonable amount for the part. The chair is working again 100%." Philip TylerNew Jersey

"Thank you for taking care of my Inada Chair.

Even after five years you found a technician to come to my home and troubleshoot a minor problem with the neck section of my chair. I am so thankful I used you to purchase my chair and take care of me."Tom BrimerTX

...Your Price Matching, Which Was Incredibly Easy And Totally In Line With Your Claims, Helped Out.

Thanks for your great service getting us our chair. We purchased the Omega Ion chair and we LOVE it. My wife has chronic back and neck problems so her doctor recomended we purchase a massage chair. Without being rich, we were worried about the expense. But your price matching, which was incredibly easy and totally in line with your claims, helped out. The chair was delivered a weel earlier than expected and our backs are so thankful. My wife uses it evey day and it is making a real difference. The only problem is keeping our friends from coming over at all hours to lounge in it. Thanks for the service and the great product. We're thrilled! Thanks,Tim and Ginny ThompsonMadison, WI

Surprising...You Have Been Great To Deal With"

"Dear Dr. Weidner Thank you for offering the massage chair at an affordable price to your patients. It has been an important investment in our health. We knew the value of the chair because we had already tried one in a specialty store. It was an easy decision to make. I have an on going problem with my neck, shoulders, and lower back, and our chair has proven to be a great way to relieve stress and pain from my neck and spine. I am very glad we purchased it, and use it on a regular basis, almost every day. Customer service was especially surprising, also. During shipment our chair was slightly torn. They were so helpful and nice on the phone and within a short period of time the company delivered a complete new chair to our door and brought it in, unpacked it for us and took the damaged one. Thank you again, Dr. Weidner, for a pleasant and beneficial experience, both by the company, and from you. You have been especially great to deal with."Marilyn Broadhead

"Being involved with college athletics, I was constantly plagued with muscle spasms.

My calves and shoulder blades were especially tight, and would inhibit me from performing my best. In search of relief, I tried medication, therapy, and even surgery. Nothing seemed to give me complete relief. That was until I tried the Human Touch Robotic Massage Chair . The Chair was able to target those hard to reach shoulder muscles with my choice of deep kneading, compression, or percussion strokes. I also enjoyed the manual stretch option on the chair. It provided enough tension to increase range of motion in all of the areas of my back. My favorite feature on the Human Touch Chair is the lower leg massage. After one session, my calves felt like new! In my opinion, the Human Touch Robotic Massage Chair provides complete satisfaction for a price that you can not beat. I would recommend this product to anyone!!"Jennifer Brantly

"Wow! What a chair! The HT-125 Human Touch massage chair that Dr. Weidner introduced me

to helped loosen my sore back after having it kinked up for several days. A great massage from head to toe."Jeanette Jepsen
Customer Reviews - broadhead

"Hi Dr. Weidner, This is Lamonte Broadhead calling.

I just wanted to let you know that the purchase of the massage recliner you made available is one of the best investments in our health we have made in a long time. About a month before we read your newsletter with the information about the chair, we had tested one in a specialty store with a price tag of over $3,000.00. We jumped at the chance to buy yours for about $1,000.00 less! We knew it was a great deal. After a hard day's work installing signs, I can sit in the chair for 30 minutes and get a great massage that relaxes me completely. The tension in my back muscles and legs is soon gone because of the different types of movements of the rollers. We use the chair nearly everyday. It is a high quality product that fits nicely into our living room decor. Thank you for making such a valuable product available to your patients." Monte Broadhead

"My telling all the guys he works with to come and get a chair from you!"

I just have to share one thing with you - I have been trying to get my husband to look at those chairs since Christmas. I wanted to get one for him for Christmas and he wouldn't do it. So it was his birthday and father's day and I told him I wanted to get a chair for him. He was very hesitant when I brought him in there. Anyway - he has back and leg issues and he now has used the chair 3 times - and I just talked to him - he works for (company withheld) - and he is telling all the guys he works with to come and get a chair from you - he said they work. He is a great spokesman for your chairs! So - he is sending people in there - some of the guys are under the impression they just vibrate - he told them - it is a full blown massage - and it works.. He made my day - and I want to thank you guys. Please tell Dr. Weidner that I said thank you. Watch for the boys from (company withheld). Thank you so much!!Bonnie HigginsSalt Lake City, Utah

"It Has Truly Improved Our Quality of Life!"

Hi Dr. Weidner, Just wanted to let you know that we are definitely loving our new chair. I apologize for not writing sooner, but we also just started about five new daily therapies for our autistic son, so when we haven't been doing that, we've been IN the chair! The Inada is everything for which I hoped, and more. The customer service was excellent, the chair was easy to operate, and all I do is tell my friends how fantastic this chair has been for us, and how it has been worth every penny. I've even started getting a "Chair-Massage Day" playgroup going for moms of other autistic children, because if anyone deserves a weekly half-hour in this wonderfully relaxing massage chair, it's parents with special-needs kids! Overall, we couldn't be more pleased with EVERYTHING about this amazing chair. You were absolutely right that I would love it. I could go on and on about how therapeutic it has been for all of us. We have improved relaxation, improved energy, more patience- it has truly improved our quality of life, and how often can you say that about a piece of furniture! Many thanks again for all your outstanding customer service, Dr. Weidner! All the best,Dawn HardyMetairie, Louisianna

"I Checked Out Many Places Before I Ordered And You Were Both The Least Expensive And Had The Most Information!

Thank you so very much for making my purchase of the Human Touch Massage Chair so easy! From the beginning to end your contact and support was wonderful! The chair arrived perfectly and exactly when they said it would. I have Fibromyalgia and massage is one thing that helps ease my pain but it is time consuming and expensive to go for a massage every day. I put our new chair in the living room and we have used it everyday. My husband and sons all use it too and think it's wonderful. Your website is wonderful and the free gifts were very useful. Please feel free to use this message on your site as testimony for a satisfied customer! You are the best! I checked out many places before I ordered and you were both the least expensive and had the most information! THANK YOU!!Barb Vittetoe

"I highly recommend you and your HT-1650. Thank You!!!

WOW! What a great chair. I bought the HT-1650 and could not be more impressed! I am a surgeon with occupational back issues and this chair is making a big difference in my back. The delivery and set up was flawless and the chair operates perfectly. I highly recommend you and your HT-1650. Thank You!!! Michael Phillips, M.D.Oconomowoc, WI

"I bought a Panasonic massage chair over 5 years ago.

I had a problem where it stopped working recently and it was also outside of the warranty. I contacted Massage chair relief to find out who I should contact to get it repaired, and to my surprise, Alan sent a repair technician to repair it for free. Great customer service and support." - Aaron Hansen, Utah "The Lifetime Labor Warranty really works! My chair was over 2 years old so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!"Jason LimCalifornia

"The warranty is real! I purchased a massage chair from the online store 3 years ago.

At the time, I had seen some chairs at Costco, and planned to buy one from Costco until I saw better selection on this website. I purchased an Ogawa Refresh chair sight unseen (except for web reviews). At the time of purchase, a lifetime labor warranty was included from the store. I assumed this would be of little use (I have not had good experience with warranties from other stores). Fast forward to 2019, the shoulders of the chair became disconnected. I contacted Dr. Weidner, and he was exceedingly helpful. He had the cost of the repair invoiced directly to him, so I never even saw a bill. I highly recommend this store and the excellent service and warranty. I would not hesitate to purchase another massage chair from this store. You can believe in the lifetime labor warranty!" Julie CFairfield, CA

The Lifetime Labor Warranty really works! My chair was over 2 years old

so only parts, not labor, were still under warranty from Osaki. Luckily, I purchased the chair from Massage Chair Relief, who offers a lifetime labor warranty. Alan Weidner helped me in my communications with Osaki to ship me a replacement part and followed up with them via email when they were slow to respond. Once I received the part, he found a tech to install the part. It took 3 visits to find and fix the issue; a different part was installed each time but the issue didn’t get fixed until the 3 rd visit. This meant Alan honored the labor warranty 3 times before the issue was identified and fixed! The level of customer service from Alan was top notch and he made the process as easy as possible,responding promptly to my emails, never hesitating to send a tech 3 separate times, and most importantly, he didn’t stop working with me until the issue was fixed, saving me hundreds of dollars in labor. If I purchased the chair from another vendor, I would have either shelled out hundreds of dollars in labor costs or thrown the chair away. Thank you Alan!Jason LimCalifornia