My husband and I came in to Dr. Weidner's store in Taylorsville and bought this chair in May 2020 after trying out about 7 different chairs in his showroom. We had a fantastic experience with Dr. W and found him extremely honest and knowledgeable. The chair was delivered a week later and we paid to have it set up in our home.
The chair was AMAZING, like Angels singing amazing... until about 5 months later when there was a loud "clunk" during use, and then the main rollers lost much of its force while moving on the track. It was usable in any other function except for the main rollers. So I called the warranty/repair company, Cozzia. That's where the nightmare began. The Cozzia tech came out, said it was a wire harness and ordered it & said someone would let me know in about a week when the part arrived and then he'd schedule the install within the next week. No call after 2 weeks. I called Cozzia again and the CSR said she'd check into it and call me back that day. Nothing. I finally got an email about a week later saying the part was in stock, so I called the tech directly, and he gave me the number to the guy (Dylan/Dillon) who sets up appts in the Utah area to get an appt. Dylan, hands down, is THEE MOST obnoxious, arrogant, dismissive PUNK I've EVER spoken with in any cust svc dept. He refused to set up an appt for me before the part arrived at my home, even knowing it was en route from CA, and told me he didn't care how long we'd waited and not to call him again, he'd call me. At this point it was just before Christmas, we had been without the use of our VERY expensive chair (paid for in full) for about 6 weeks, so I asked if he'd make an exception knowing we'd been waiting about 4 weeks longer than originally told. NOPE. So we waited. The tech set up the appt for New Year's Eve, and it didn't fix the problem. After troubleshooting, he decided the whole back roller mech had to be replaced, so he said he'd order it and left. About 2 weeks later I called Cozzia CS to see if the part was on its way, and they said it hadn't been ordered. Their notes said tech found no issue, waiting to see if customer sees code while in use. We weren't told anything of the sort. So Cozzia contacted the tech, the tech called us to clarify, and he said he'd order the part. Once again, we waited. On Feb 2nd I called the Cozzia CS dept again and the rep said the mechs were out of stock and they were waiting for a shipment from China. At this point my husband got Dr. Weidner involved. We were SOOO angry with the repair company that we had hopes that he could step in and help us get something done faster for us. After another 2 weeks of more waiting, we finally made the painful decision to ask Dr W if he'd take the replacement part and the chair back at a discounted refund, and he agreed. For this reason alone I would recommend Dr. Weidner's showrooms to ANYONE.
When the guys showed up to remove the chair, we took a picture of the broken roller mech. Unfortunately I can't upload the picture to show you what broke, but it was one of the only plastic pieces in the mech itself that had cracked. To be fair we did have the opportunity to have the mech replaced (eventually), but knowing that the main roller mech has plastic in it, and the daily usage on its strongest settings after only 5 months broke it, why go through the horrible customer service experience again to have it break a few months later? I am completely gobsmacked that any plastic at all is used in a part that has such a huge impact on the chair's functionality! The mech is practically 100% metal, but the small parts that hold the rollers to the motorized part is PLASTIC... unbelievable!! One would have to assume it's absolutely done on purpose for profit. SO DISAPPOINTING for a chair we spent thousands in cash for. I no longer trust any chair that Cozzia services. The worst part by far is that we're still in daily pain (spinal arthritis, sciatica, etc) and afraid to try another chair again.
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These guys are awesome. I purchased my chair during Covid. I was fortunate to have a plan that cover’s moving the massage chair room to room or to a new place. Very professional. Thanks Massage Chair Relief!
Tom M
My experience at Massage Chair Relief with Michael was a ton of fun and learning! He spent hours helping me choose the perfect chair with spectacular pro-level enthusiasm (his passion is also for unique and heritage tropical fruits..Bravo!) I love the Infinity IT-8500’s stretch function and soothing heat. It feels like a fitness session and relaxation retreat at the same time.The delivery crew was 5-star top notch. They navigated my chair up to the second floor of my library loft through multiple twist and turn stairways- without a sweat!Fully recommend Michael and Massage Chair Relief to the MAX!!!Thanks a billion Michael & Crew
Tina T.
Proud owner of a Daiwa Supreme Hybrid - limitedBlack/Black, and also the Infinity Smart Chair X3 - Black.1 first began my search for a massage chair over a year ago, once I came across Dr. Alan Weidner's Massage Chair Relief store I finally felt like I can get my questions answered. Michael Nguyen, who is the show floor manager thoroughly knows the manufacturing process for each chair. I had intentions of going in and buying an X8 or X9 chair.However, after multiple visits of the bait and testing each chair multiple times, I finally came to a conclusion that just one chair for all my symptoms and physical problems was not enough.lam a previous back brake recovery, I have had surgical disc replacements in my cervix, as well as my lower lumbar. I have four blown discs in my thoracic, along with all that I've also had both knees worked on. This gives you a better idea as to why I'm writing such a thorough review.Between the two chairs, I have been amazed by the back relief, and overall full body relaxation i've been getting from both chairs. This decision was by far better than agreeing to only a three-year coverage of chiropractics in my physical disability court case that was going through at that time.1100% suggest Dr. Wiener's massage chair, relief store and definitely ask for Michael Nguyen on the show floor to pick his brain with his unlimited vast knowledge of the manufacturing process of all the different chairs that you can choose from.Lastly, I'd like to say as a closing statement... Upon delivery of both chairs on two different dates, the two equipment handler's were very kind and professional, respecting my property, as well as ensuring that the spaces were cleared enough in order to assemble each chair. Going above and beyond, even suggesting a different arrangement of my furniture in order to fit the chairs better in the living room space without having to remove any furniture from the environment.Amazing service, amazing equipment and hopefully soon I will find out if it's amazing repair time which I will follow up with buddy on another review.Dr. Alan Weidner & Michael Nguyen, Thanks for everything and all your help,Mike Porter
Michael P.
Wonderful service! Michael was very informative and not pushy at all. Store is very well stocked with all the major chair manufacturers.
Vijay R.
Great service provided by Michael. He’s very knowledgeable and eager to answer any questions.
shawn P.
Best massage chairs and even better customer service
Stan K
Hi Michael,My son and I wanted to thank you for spending SO much time with us this last Saturday afternoon, and answering (sometimes repeatedly for us) all of our questions. We also want to apologize for taking so much of your extra time. I didn't realize it was so late until we got in my car and I felt really bad that you ended up spending almost 45 minutes of extra time with us after your scheduled close, especially with us being walk-ins with no appointment, and at that time, still no purchase, and yet feeling no pressure to leave or feeling rushed (I think my son could have fallen asleep in that rough chair overnight after that neck massage, ha). So thank you for that.After thinking about both chairs, I wrote down the pros and cons of both the Luraco and Daiwa chairs for my own specific needs and, big surprise, I keep coming back to the Luraco. I love the leather and side panels, but those are really just additional and very special bells and whistles (at least the leather is). In the end, the most critical need for me overall are the feet and ankles stretch and massage. This is what I truly need the most. We both absolutely love the Daiwa neck massage...it is SO nice! SO nice!!!!, but that isn't as critical as the ankle stretch. I think that the Luraco neck massage will be ok enough for right now. We may just need to run that particular part a little longer, which makes the customizable feature of the Luraco a plus.So, I think I have made my decision on the Luraco i9 Special Edition. I do plan to purchase from you and not another company. That is now a done deal. We were both very impressed by your knowledge, patience and attention to detail, and you were not pushy with us at all. And just so you know, I read some reviews prior to coming to your store and they were all very positive, so I knew we would be in good hands with my purchase. That was why I wanted to visit your store. I was shocked to find out that you had the exact Luraco chair sitting right there that I had my sights on previously, and that we were planning to make an extra trip somewhere else to experience, so that was a win/win for us (thank you for having Luraco fix those additional flaws that you told us about as well!).Thank you again and I hope you had a very nice Father's Day.Best regards,Kathy
K L.
After doing our own research, we found our last stop to be our best stop. If you are looking for a massage chair, or even curious, do yourself a favor and speak with Micheal at Massage Chair Relief. This store has a variety of chairs with various options for all budgets. The best part is Micheal. He's knowledgable of each chairs brand history, features and function, and listens to the customer's needs and wants. I appreciated that he was brand agnostic sharing the features and possible cons of each chair based on what you're seeking. Not pushy, no hard cell, just the facts!If you've done your research, you know there are many chairs to choose from and a lot to consider from warranty to repair and customer service. I hope I never require repair, but the warranty is great and so far, the cusotmer service superb.Thanks Micheal for solidifying our decision with your knowledge and approach, and we look forward to being long-time customers.Natalie and Kevin
Natalie R.
“We did a lot of research and the showroom at Massage Chair Relief would’ve saved us a year. Being able to test each chair with a knowledgeable representative in a no-pressure environment is worth our two hour drive. The delivery was fast and professional. We could not recommend the experience more”
Anton R.
Manager Michael has considerable experience and expertise and he really knows his products. I have really enjoyed the OHCO M8 that I bought from him back in 2019. On the couple of occasions that I have had questions on the chair, he had always been very helpful and responsive. Would definitely recommend buying from Michael!
P S.
I recently had an issue with my 9-year old Osaki massage chair. So I reached out to Massage-Chair-Relief for support, and thanks to the exceptional assistance of Dr. Alan, Michael Nguyen, and Laci Shawver, my problem was quickly resolved. Their commitment of lifetime customer support is true and I can recommend them to anyone in search of a reliable and high-quality massage chair.
Steve L
I phoned massage chair relief of California and spoke with Mike after doing my research. Mike explained that the massage chair I was looking at had been around for ten years and their was updated technology. Picked a chair that I liked that was in my price range. The Ogawa Active XL 3D. Paid over the phone. Received my chair four days later delivered and set up (upstairs). Had some questions about the chair that I could not find in the manual. Called Mike he put me on FaceTime and explained everything perfectly. I am extremely satisfied with Massage Chair Relief and especially with Mike whom I have never met in person. Thank you Mike(Also they have the best warranty)
64pontgto
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My husband and I came in to Dr. Weidner's store in Taylorsville and bought this chair in May 2020 after trying out about 7 different chairs in his showroom. We had a fantastic experience with Dr. W and found him extremely honest and knowledgeable. The chair was delivered a week later and we paid to have it set up in our home.
The chair was AMAZING, like Angels singing amazing... until about 5 months later when there was a loud "clunk" during use, and then the main rollers lost much of its force while moving on the track. It was usable in any other function except for the main rollers. So I called the warranty/repair company, Cozzia. That's where the nightmare began. The Cozzia tech came out, said it was a wire harness and ordered it & said someone would let me know in about a week when the part arrived and then he'd schedule the install within the next week. No call after 2 weeks. I called Cozzia again and the CSR said she'd check into it and call me back that day. Nothing. I finally got an email about a week later saying the part was in stock, so I called the tech directly, and he gave me the number to the guy (Dylan/Dillon) who sets up appts in the Utah area to get an appt. Dylan, hands down, is THEE MOST obnoxious, arrogant, dismissive PUNK I've EVER spoken with in any cust svc dept. He refused to set up an appt for me before the part arrived at my home, even knowing it was en route from CA, and told me he didn't care how long we'd waited and not to call him again, he'd call me. At this point it was just before Christmas, we had been without the use of our VERY expensive chair (paid for in full) for about 6 weeks, so I asked if he'd make an exception knowing we'd been waiting about 4 weeks longer than originally told. NOPE. So we waited. The tech set up the appt for New Year's Eve, and it didn't fix the problem. After troubleshooting, he decided the whole back roller mech had to be replaced, so he said he'd order it and left. About 2 weeks later I called Cozzia CS to see if the part was on its way, and they said it hadn't been ordered. Their notes said tech found no issue, waiting to see if customer sees code while in use. We weren't told anything of the sort. So Cozzia contacted the tech, the tech called us to clarify, and he said he'd order the part. Once again, we waited. On Feb 2nd I called the Cozzia CS dept again and the rep said the mechs were out of stock and they were waiting for a shipment from China. At this point my husband got Dr. Weidner involved. We were SOOO angry with the repair company that we had hopes that he could step in and help us get something done faster for us. After another 2 weeks of more waiting, we finally made the painful decision to ask Dr W if he'd take the replacement part and the chair back at a discounted refund, and he agreed. For this reason alone I would recommend Dr. Weidner's showrooms to ANYONE.
When the guys showed up to remove the chair, we took a picture of the broken roller mech. Unfortunately I can't upload the picture to show you what broke, but it was one of the only plastic pieces in the mech itself that had cracked. To be fair we did have the opportunity to have the mech replaced (eventually), but knowing that the main roller mech has plastic in it, and the daily usage on its strongest settings after only 5 months broke it, why go through the horrible customer service experience again to have it break a few months later? I am completely gobsmacked that any plastic at all is used in a part that has such a huge impact on the chair's functionality! The mech is practically 100% metal, but the small parts that hold the rollers to the motorized part is PLASTIC... unbelievable!! One would have to assume it's absolutely done on purpose for profit. SO DISAPPOINTING for a chair we spent thousands in cash for. I no longer trust any chair that Cozzia services. The worst part by far is that we're still in daily pain (spinal arthritis, sciatica, etc) and afraid to try another chair again.