I get a call, probably once a week, from a massage chair shopper or owner asking about some no-name brand massage chair. Either they want to know if I’ve heard about them, or if I know how they can get some customer support for a broken down chair from a company whose phone number is no longer in service.
I love getting emails from customers as they always ask questions that get me thinking and it also helps me to know what shoppers are really wanting out there. Here is a question from a fellow named Karl and I figured I’d share my answer with you, since it just might help you in your own buying process.
Hello Like the website, very interested in a chair that can offer me great neck and back massage. Other stuff not really relevant. Would I be correct in thinking the inada Hume or songo offer the BEST massage? Look forward to hearing from you. Continue reading “A Good Neck and Upper Back Massage Chair?”
Panasonic just announced this week that they are increasing their new chair warranty from 1 year parts and labor to 3 years parts and labor. Both the old and the new warranties included in-home service. This is for all Panasonic massage chairs.
I think that ultimately the client wins and I am glad to see Panasonic step up to the plate to offer this kind of warranty. Inada introduced this warranty a couple of years ago and it has been awesome. Panasonic is only the second company to offer this type of warranty on all their chairs. Omega offers a 5 year parts and labor, in-home warranty on their new Montage Pro chair, but that is the only chair in their catalog that has this type of warranty. Continue reading “New Warranty For Panasonic Massage Chairs”
A client of mine who bought an Inada Sogno Dreamwave from me last year recently purhcased an Osaki OS-7000. Earlier this week he wrote a fantastic review about his first impressions of the OS-7000. It is posted on the Osaki OS-7000 product page on our site:
I am writing this post today for two reasons: 1.) to notify you, my readers and massage chair shoppers, about things going on in the industry that may affect you, and 2.) to get some stuff off my chest!
1. Osaki OS-7000 Back-Order Mess
We were notified over a month ago that the Ivory and Taupe colored Osaki OS-7000 massage chairs were back ordered for about 4 weeks. We have been eagerly awaiting their arrival. Last week I was told that the chairs were going to arrive by the end of last week or the beginning of this week. Well, today I get an email saying that they are not going to be here until June 11. The only reason Osaki has for the delay is a hold up in customs. I can buy that, but why don’t the other companies I sell for have such long delays? Oh well, it is what it is and we have to live with it.
I just might mention that the Ivory chairs coming in have all been spoken for. There are no chairs available for new purchases from that shipment. The next shipment of Ivory Osaki OS-7000 massage chairs won’t be here for another 6 weeks (so they say…but, keep your fingers crossed!). Bottom line…if you are looking for an Ivory Osaki 7000, DO N OT WAIT until 6 weeks from now to order. Trust me when I say that they will all be spoken for at that time. I heard from my source that 40% of that shipment is already spoken for! So, don’t delay and order now to get in the queue.
2. Sanyo Customer Support
Here is another interesting “fiasco” that we’ve been dealing with over the last few weeks. As you may or may not know, Sanyo was bought out by Panasonic a couple of years ago. We knew that things would be different, but we didn’t really feel any effects of the corporate change…until now.
This adventure began a week ago when one of our clients ordered a Sanyo 7700 massage chair. Great chair; very reliable and durable. Well, when the chair was delivered to my client last week, she noticed that a cover plate was broken. Now, this is not a piece that is necessary for the chair function. It is just a plate that covers a hole where you can install the remote control pedestal. Well, I asked my client to call the Sanyo customer support phone number that we have on our website. She reported to me that no one answered the phone when she called.
I then contacted my Sanyo rep and he followed-up with Sanyo directly. He received an email, which he forwarded on to me, that said that Panasonic was now handling all the support issues of the Sanyo massage chairs. Included in that email was a new phone number, which I passed along to my client. My client called the number but was told that the retailer who sold her the chair had to call! (getting dizzy yet?)
So, I called the number and was given 4 subsequent numbers, each one provided by the person who answered the phone on the previous number. I eventually got to a fellow who was kind enough to take my name and number and tell me that he’d have someone get back to me. Two days later, I got a call back by a gal acknowledging that the piece we needed was available. However, I received no information about whether the Sanyo parts and labor in-home warranty would cover the piece. I am still waiting to find out if the warranty is intact. I can only imagine that the warranty is honored, but who to call for warranty support is still a bloody mystery to me.
Well, that just about does it. I know I feel better now. I hope you learned something from this. Feel free to call me anytime if you have any questions or concerns about anything in the massage chair industry.
I received an email from a client last night concerning the “fit” of an arm in the arm rest of the Inada Sogno Dreamwave massage chair. It is something that I’d never really thought about before and it just may be something that others are asking about the arm airbags of this chair. So, here is the question and my response for your benefit.
I have a couple of issues that I think may only come from not understanding how to properly “sit” in this chair. Pre-statement: I have watched all the videos related to proper seating and read all the documentation about proper seating and the adjustments for the headrest. In fact, I studied them thoroughly and repeatedly making various tweaks to how I was sitting and adjustments to how I was sitting.
1. After having my chair for a couple weeks, it seems that either the chair isn’t put together properly or my arms are not designed correctly for this chair. I am an average height male, 5′ 10″. I have a medium frame. Yet when I sit in the chair and recline, my fingers never seem to reach the area where the fingers are supposed to go. I even slide out a bit of the seat to try to get my arms in a comfortable position, but i’m constantly having to reach during the massage — not relaxing.
2. The air bags for the fore arms just keep pushing my arms out of the arm section. I thought the airbags were supposed to wrap and compress the forearms. The place where the arms rest is too wide as well.
Are there some adjustments for the Inada Sogno Dreamwave that I can make to bring the armrests up a little and perhaps move them further back so that my fingers will actually make it into the finger section?
I am otherwise happy with the sale and the delivery and the price (comparing to other businesses).
Thanks for your email. I appreciate your feedback. I am your height and have a similar frame. After having read your email, I went to my Sogno in our showroom and sat on the chair to try to see what you are experiencing. Regarding the fingers, I noticed in full incline and recline that my fingers were always on the forward-most air bladders. When I reclined, my fingers slid back a bit but they were still, for the most part, on those bladders. My fingers were never all the way forward to the front of the bladder but, then again, I think Inada made allowance for those at the top end of the height scale, i.e. 6’4″. So, my feeling is that everything is set up correctly, but you may be expecting your fingers to be all the way forward in the arm massage component. I tried to slide my fingers all the way to the front of the arm piece when I was in full recline, but found that I could not achieve that without compromising my total body position comfort.
In the past, I have also noticed the forearm air bladders feeling like they were squeezing my forearm out from between the top and bottom bladders. I’ve thought too much about it because a lot of the other chairs with forearm massage do the same thing. I am thinking of the Osaki OS-6000 and OS-7000 models in particular. I would venture to guess, based on my experience of arm massage, that the arm air bag function on chairs like the Omega Montage Premier or the Osaki OS-2000 or the old Inada D-5 RoboChair would be the only chairs that might hold your forearm in the component without squeezing it out (although I must say, according to my dim recollection of the Inada D-5, which we used to have in our showroom, I believe my arm was squeezed out of that device as well from time to time).
So, I guess the long and short of my answer regarding the forearm is, I’m not sure there is a perfect fit yet for that extremity. I know that doesn’t help overcome the “squeezing out” feeling, but that may put your mind at rest about whether your chair is set up correctly or not.
Having said that, if you feel as though there might have been an error in set-up, give Inada a call at 888-769-0555 and ask for Brandon at ext. 106 and he can make sure everything is set up correctly for you.
I hope this helps in some way, Jeffery. Again, thanks for your email and your observations. Feel free to call or email me anytime. I am always at our disposal.
I saw the music system feature the first time on the Omega Montage massage chairs. We had one in the showroom a few years back and it seemed like a pretty cool thing at the time. That chair had a zip drive that came with the chair along with some heavy-duty headphones. All you had to do was download music onto the zip drive from your computer, plug the zip drive into the back of your massage chair and then listen on the headphones. What was really cool was that certain massage features worked in rhythm to the beat of the music.
I love music and listen to it as often as I can. I think that music has a very therapeutic value to it in many respects. I actually feel that music can contribute to healing. As a matter of fact, here is a site wholly dedicated to music therapy: http://www.musictherapy.org/. So, is music in a massage chair a silly thing? Probably not.
Omega also has music integrated into their Skyline and Serenity models.
Music System of the Osaki OS-6000 Massage Chair
Recently, Osaki came out with a music system in their new Osaki OS-6000. This is one of the Inada Sogno look-a-likes, but has the music system as a distinguishing feature from the Sogno (along with zero gravity). I think I like the Osaki’s music set-up more than the Omega music system. Here’s why…
1. You just plug in your phone or mp3 player into a 3.5 mm plug that is located on the remote control pedestal.
2. You can play all the music on your phone or music player and manage it directly from your phone/player.
3. The chair has two speakers, one on either side of the head, both located on the shoulder airbag protrusions. This gives you a stereophonic feel. No need for headphones or earbuds. You just plug in your phone and play music from the phone.
I will admit that the speaker system is not of super high quality, so if you are looking for a quadraphonic, BOSE-style sound effect, you will be sorely disappointed. But, if you want to listen to your favorite tunes while doing something great for your body, this music system will do just fine.
By the way, this music system also allows for the vibration massage to work in rhythm to the beat of the music you are listening to.
Here is a new video we made discussing and demonstrating the music system of the new Osaki OS-6000 massage chair:
I hope this explains a little more about the built-in music systems of massage chairs.
Comparing the Osaki OS-4000 to the Inada Sogno (Part 2)
This is Part 2 of a 2 part comparative review of the Osaki OS-4000and the Inada Sogno Dreamwave. In Part 1, I discussed 5 general differences between these two very popular massage chairs, but today I will go into specific chair features and functions to help you in your due diligence.
6. Zero-Gravity – The Osaki 4000 has a zero gravity feature which, by definition, is a 30 degree tilt of the seat in the zero gravity position. The Inada Sogno’s seat stays horizontal during all programs. Zero gravity is a great feature for decompressing the low back.
7. Airbags – The Inada Sogno Dreamwave massage chair is an airbag monster…over 100 airbags. The Osaki 4000 is a little more typical of most massage chairs with 32 airbags. Rollers are typically used for the spine, whereas airbags are used for every other part of the body, i.e. legs, feet, thighs, arms, shoulders, waist, etc.
8. Dreamwave Technology – One of the unique therapeutic features of the Inada Sogno is the use of airbags to move the seat from side to side and up and down in a figure 8 motion. It introduces passive motion to the pelvis and low back in a very gentle swaying motion that is very soothing to the user. The Sogno is the only massage chair that has this feature, as far as I know. The Osaki has airbags in the seat but not at all like the Dreamwave technology of Inada.
9. Thigh Massage– a lot of the newer chairs have airbags that compress the outer aspect of the thighs, where the IlioTibial Bands (ITB) are located. The Osaki 4000 and the Inada Sogno have these airbags, however the airbags on the Sogno actually massage the ITB in a wavelike motion and it feels like a true massage. The Osaki 4000 simply compresses against the thighs without the feeling that much is being done therapeutically. If you’ve ever had low back, knee, or hip problems, the ITBs are probably pretty tight on you and the Inada Sogno will make you realize how sore they truly are!
10. Heat – Both chairs have heat, but the heat of the Osaki 4000 is definitely more noticeable than the subtle sacral heat of the Sogno. If you like feeling the warmth, the Osaki wins that hands-down.
11. Cervical Traction Device – Inada innovated this feature. It is a headpiece that has airbags to massage the neck and the trapezia muscles (you know…the muscles at the top of your shoulders that get tight when you sit at a computer all day). It is a phenomenal feature in the Sogno. The Osaki 4000 has a headpiece that mimics Inada’s Cervical Traction Device, but doesn’t have the airbag massage that the Sogno does.
12. Arm Airbags – Both chairs have arm airbags, but the Osaki 4000 airbags basically just cover the forearm and wrists, whereas the Inada Sogno has extensive airbags that compress the fingers, wrist, forearm, and upper arm.
13. Roller Track Length – The vertical roller track length of the Inada Sogno is 28.5″; the roller track length of the Osaki 4000 is 30″. It feels like the Inada massages lower down into the buttocks, so I would say that the Osaki goes higher up the neck with the extra 1.5″.
14. Height and Weight Recommendations – Inada has always had the motto “If you can fit, you can sit.” So, regardless of your weight, if you can fit in the chair, it will function just fine. Osaki, on the other hand and like most massage chairs, express a weight limit for the chair’s optimum function, and that is 265 lbs. As for height, the Inada can cater anyone comfortably from 4’11” to 6’4″; Osaki best fits someone from 5’4″ to 6’4″.
15. # of Motors – Inada has 13, Osaki has 7.
16. Remote Control – The Osaki 4000 has a pedestal remote, the Inada has a free remote that tucks into a small side pocket.
Those are the major differences between the chairs. Some features that they both have include body scan technology, ottoman length adjustment, calf and foot massager, quad-style rollers that knead, tap, and compress, vibration, auto and manual settings, and a stretch program.
I hope this assists you in your massage chair buying research. After reading through the comparisons, you will have to decide if the price of both chairs is justified. Remember you can always email me at firstname.lastname@example.org or call me at 801-417-8240 to ask any other questions. I am always at your disposal.
Arm airbags is pretty much a standard feature in most massage chair models nowadays. People have come to expect arm airbags to some degree. As you may or may not know, arm airbags simply inflate and compress on the parts of the arm covered by the airbags. Most chairs will inflate and compress in a wave-like manner to simulate circulation direction from the extremity to the heart.
There are different modes that various massage chairs use to administer the airbag therapy to the arms. For example, the Omega Montage Premier and the Osaki 2000 massage chairs have clamps attached to the arm rests that can be slid from along the arm rests to be positioned at the forearm position or all the way down to the wrist and hand positions. When we used to have the old Inada D-5 Robochair in our showroom, I used to love using this feature on my hands and fingers. It felt wonderful. From years of knuckle popping, my fingers tend to get a little swollen and tight and this type of airbag massage felt great on my fingers.
Another style of arm airbag massage works similarly to the calf massage of the ottoman. An example of that type of arm massage would be the Osaki 6000 or 7000 massage chair. It basically has an arm “slot” wherein the arm is placed and an airbag above the arm and another below the arm squeeze simultaneously, again in a wave-like motion, to compress the arm…most from wrist to forearm. Here is a video demonstrating the use of the arm airbags in the Osaki 6000 massage chair:
Panasonic uses a nifty arm massage feature hidden underneath the arm rests. The top of the arm rest lifts up and the user slides the arms underneath the top of the arm rest. Then, airbags above and below the arm inflate and compress. This type of arm massage works best on the hand and bottom part of the forearm.
The Inada Sogno Dreamwave massage chair is the first chair to have full arm massage. It has airbags that inflate on the hand, wrist, and forearm, but then also has an airbag on the upper arm as well.
Airbag intensity can be adjusted to the comfort of the user. Some folks don’t care much for airbags at all, regardless of whether they are on the arms or legs. But, for those that enjoy them and use them they can provide a very soothing massage of the extremities.
Some questions from a website visitor about the Osaki 7000. This chair has quickly become our second best seller, behind, of course, the Inada Sogno Dreamwave chair. The Osaki 7000 is an even bigger chair than the Inada Sogno and is a more aggressive massage. But, below is the question and my answer to my client:
Massage Chair Question:
First of all, I want to let you know your website has been by far the most useful research tool in my search to buy a massage chair. I also appreciate your prompt responses to my questions.
I have a couple more questions. First, the Osaki 7000 seems to be a great chair, and likely the one I’ll go with, however I see there is another identical chair out there called the Fujita KN7005. There’s also a newer version of this chair called the KN7005R, which supposedly has some upgrade to the rollers and softer cushioning for a deeper massage. It also costs about $300 more. Do you expect a similar upgrade to the Osaki, and a similar price increase?
Second question is about the white glove delivery. I have no problem assembling things myself. Actually I think it’s helpful to know how things go together and come apart. The problem is that I live in a condo complex, with a three step walk up to my front door, and I’m concerned the term “curbside” is literal. I’d rather not spend the extra $200, but I’d like even less to have to lug the chair myself up the steps (I do have a bad back after all). Do you know if the delivery will at least take it to my front door?
Again, thanks for all the help. Regardless of whether an Osaki upgrade is coming or not I’ll be sure to buy a chair from you, and hopefully soon. Your website says the Osaki 7000 is back-ordered in ivory and taupe, but the black is currently available?
My Massage Chair Answer:
Thank you for your email and your kind words about my site and how it is assisting you in making your decision. Here are the answers to your questions:
1. The Fujita seems to be the same chair, and it is made from the same Chinese factory, but I believe there are some subtle differences, but nothing noteworthy. That is what the folks at Osaki tell me. I don’t know what those differences are, but they are not too terribly significant. I will say, though, that Osaki has a better customer support history for their chairs. Fujita is not a well-known company in the industry and their chairs are not that popular. Rumor even has it, from one of Fujita’s dealers, that getting service support from Fujita is very difficult. That is a big problem for me, as a dealer. You know how I put my name and my image out there on my site and videos? If my customers can’t get support for their massage chair problems, it will reflect on me and I can’t have that.
I do know that Osaki has a strong customer support department that won’t leave you hanging. That is the main reason why we decided to carry the Osaki massage chairs. They had asked me for over a year to carry their chairs, but I was hesitant until I knew more about their customer support. And it has been great…and that is why we now carry their models.
2. Osaki is expecting a 7200 model this summer, but it is not an upgrade of the Osaki 7000…an upgrade of the Osaki 6000. It will have heat, which is something that the 6000 does not have. No changes in the works, that I am aware of, for an upgrade to the 7000.
3. The Osaki 7000 comes in a huge box. If you have back pain and are concerned that the lifting will mess up an already hurting back, I think you are wise to consider the White Glove Delivery. If you had a couple of young, healthy backs helping you out, then you could probably pay them $10 each to help you lift the box into the room you want. I have had clients do that in the past. “Curbside” is a very, very broad term, depending on who the delivery guy is and what mood he is in. Some guys will deliver to your door or to your garage, others to the curb, yet others, for a few bucks out of your pocket, will move the chair into your front entryway. It all depends on how nice the guy is.
4. Black is currently available for immediate shipping. Ivory and taupe are back-ordered for another 3-4 weeks. If you are considering one of those colors, order now because only 8 of each color is coming in and they will be spoken for long before the shipment arrives.
Thanks, again, for your email. I hope my answers to your questions helped out in some way.
We have really been working on a lot of massage chair videos lately. I spend every other Thursday recording features of different massage chairs. Right now, the focus is on the Osaki 6000 massage chair. We just completed a bunch on the Osaki 7000 and HT-7120 massage chairs. I will begin staggering the posting of those videos so that it isn’t all just one chair all the time, every week.
If you have any suggestions of a video that you’d like us to create regarding a chair that we have in our showroom, I’d be happy to do that for you. For example, I have some elderly clients in Houston, Texas who recently asked why there isn’t a video that comes with the Inada Sogno that would explain what to do with the chair when they sit in it for the first time. Great question!! So, I told them that I would whip something up in the showroom for them and then post it to our YouTube channel.
So, last Thursday we made a video of me using the Inada Sogno Dreamwave explaining to new users what to do on their first experience with their new chair. I think it was a great idea. That video should be ready later this week and hopefully up on Youtube.com/massagechairrelief by week’s end.
That question from my client about how to use the Inada Sogno for the first time got me thinking about some things that folks need to know when they sit down on the Osaki 7000 for the first time. It can be a little confusing…it was for me! Well, one of the videos we made last week about the Osaki 7000 massage chair was how to get started in it for the first time and what to be aware of so that one is not too confused. Good stuff! That video will be up soon on our youtube channel too.
By the way, all our videos are also located on our website on the product page for which the video was made. You can access all our videos either on the website product page or on our youtube.com channel.
Now, back to the video of the Osaki 6000 massage rollers. The roller system on the Osaki 6000 is nice and firm. Not as aggressive as the Osaki 7000 and not as gentle as the Inada Sogno. As I’ve mentioned before, the Osaki 6000 is a Sogno lookalike, but the feel of the massage is different. The roller track is 30″ so it will go all the way from the base of your skull down to your buttocks. Good range. The chair does have a roller intensity adjustment to make it more or less intense. The chair really does have a nice roller feel to it…again, nice and firm. Check out the video here:
I was asked the other day for my top 5-10 zero gravity massage chairs (As a reminder, zero gravity means a 30 degree tilt of the seat of the chair to reduce gravitational pressure on the low back. Nothing more, nothing less). Well, I could only come up with 5. And, here is the list and my reasoning for listing them in this order:
1. Osaki 7000– a new chinese-made massage chair that fits larger folks quite well. It is a large chair and has a very vigorous massage. The thai stretch feature is also most vigorous stretch program we’ve ever seen in a chair. It is very reasonably priced and comes in ivory, taupe, and black colors. I have the black in my showroom, but my delivery boys who have set up the ivory colored 7000 say it is a very sharp looking chair.
2. Sanyo 7700 – I normally would have suggested this one first, but it may be feel a little cramped for a 6’2″ frame like yours. If you’re all legs, it may not fit as well as the Osaki 7000. But, this is a Japanese-made chair, so the workmanship is probably a little better too. It only comes in black. This model has been around a while and has a very good reputation in the industry. I don’t know what the future holds for the 7700 now that Panasonic has bought Sanyo and they have already discontinued the Sanyo 8700, which was Sanyos answer for folks to tall for the 7700.
3. Osaki 6000 – another from the line of chinese-made Osaki chairs, this one would fit you well and it comes with a very nice range of features, including zero gravity of course. It also has a neck traction unit, imitating the iconic Inada Sogno, which you would enjoy if you have any trapezia shoulder muscle tightness. Comes in a variety of colors and also has an mp3 music system built in, with two external speakers.
4.Human Touch HT-7450 – this is the pioneer in the zero gravity massage chair niche. It has, in the past, been a very popular seller but with the advent of the Osaki line, I don’t see near as many sales of this model as before. I think that when you compare this chair, priced at $3795, to the Osaki 7000, also priced at $3795, you would be hard pressed to pass on the Osaki because of the very rich feature set of the Osaki 7000 (or Osaki 6000, for that matter). Here are the biggest differences between the HT-7450 and the Osaki 6000/7000 models:
a.) the roller track of the Osaki chairs go way down into the buttocks. The track of the HT-7450 only goes down to the waist/belt-line
b.) no dedicated foot massager on the HT-7450, whereas the Osaki chairs have foot and calf components
c.) the Osaki models have arm massage, the HT-7450 does not
d.) the airbag system in the Osaki chairs are a little more complex in the low back area. The HT-7450 just has airbags that feel like thumbs poking up into your butt and thighs. The Osaki chairs have inflating airbags on either side of the seat as well as in the waist area to induce a rotation motion. The Osaki 6000 also has thigh airbags that inflate to the outside of each thigh.
e.) outer shoulder airbags – the Osaki chairs have them, the HT-7450 does not (I don’t think they are that impressive anyways, so I don’t know if you’re missing out much on that feature).
5. Omega Montage Pro– I have not yet sat on this chair, but there are some things, on paper, that I just love about it in addition to the fact that it boasts a zero gravity feature. Here is what I like:
a.) rollers in the feet (there are not many other chairs that have this feature and those who have it in their massage chair absolutely love it),
b.) 5 year in-home warranty comes standard with this chair. Hard to find that kind of support for a chinese-made chair as a standard warranty. Very impressive!
c.) The Omega Montage series of massage chairs have an mp3 music system with headphones. Pretty fun if you like to use music while relaxing in a massage chair.
Well, that should just about do it for my recommendations. Many readers familiar with my writings will wonder why I did not include the Inada Sogno in this list. It is because the Sogno is not a true zero gravity massage chair. It has a slight tilt in the seat, but not anywhere near 30 degrees.
I hope these help out in some way in your decision-making process. Please feel free to contact me anytime with any questions. You can also call me at 801-651-2026 if you’d like to chat on the phone. I am always around to talk.
I got a great question from a massage chair shopper this morning about imitation massage chairs out there that look a like but are from different distributors. Here is the question and my answer:
Massage Chair Question:
I have really appreciated finding the information you have provided in your blog during my journey of discovery educating myself on massage chairs. I am interested in your experience about chairs out of China. I have read your articles about the Osaki OS-7000 and your view that for the price is quite impressive. It is interesting that I have seen a number of companies trying to sell a chair that looks and reads exactly the same, under a different name! Do the Chinese factories send the same chair to any importer, or are they simply replicas that do not perform the same way? By way of example, here is a website of a company in China called Life Power that sends an identical looking chair to an Australian importer. http://life-power.en.alibaba.com/product/486151823-212080271/2011_new_zero_gravity_LP_6100.html. I am interested to get your perspective on the Chinese practices and if they are undermining the Osaki product by selling the same thing under a different badge, or if it is just copying of a good product.
My Massage Chair Answer:
Thanks for your insightful email. Great questions. Here is what I know based on industry knowledge and my own experience with massage chairs…
1. Most, if not all, chinese-made chairs come out of three major manufacturing plants in China. Many companies around the world then buy the chair models from these “big 3” and then white label them under their own name. For example, Osaki does it, Fujita does it, Omega does it, etc. So, if you see a model somewhere else that looks just like another companies model, then you can be pretty sure that the chair comes from the same plant in China. I believe that most of the look-a-likes function the same, with maybe a little feature or design twist to make it look vastly different from another importers white label product from the same plant.
I get emails all the time from Chinese companies wanting me to buy chairs directly from them that are “just like” other models that I already carry. And why, you ask, don’t I import them to increase my profit margin? Well, it all has to do with the kind of warranty support I am willing to give (or not give). That leads to this point…
The primary thing, in my mind, that would differentiate one US importing distributor from another is not just their warranty (they ALL claim to have great warranties!) but how good their customer support is after the sale. Can you get a hold of them by phone or do you always have to leave a message? Do they get back to you promptly when you do leave a message? Do they say one thing on their warranty before you buy, but then the story changes after the purchase when the need is there, but the legal terminology in their warranty contract is just nebulous enough that they can get out of servicing your chair.
Those are the primary reasons why I went with Osaki over other chair companies…because I trusted their customer support department and they have taken good care of my clients. Any problems which have arisen, they have taken care of them for me. Plus, I can reach a live person almost every time I call…and that means a lot to me, as well.
2. My experience with massage chairs have led me to believe that the Japanese-made chairs are of a better quality build than the Chinese-made chairs. I say this only because of the number of breakdowns I have witnessed in my own chairs in my showroom as well as the feedback I get from concerned owners who often will call me first when there is a problem with their massage chair.
3. Although the Japanese-made massage chairs are better quality products, they are also more expensive as a general rule. That is why I have said in other blog posts that chairs like the Osaki 6000 and Osaki 7000 massage chair are a great bang for the buck. You get a lot of features, a good warranty and warranty support, and a screaming price. If you are looking for a good bang for your buck for a Japanese-made chair, I might suggest the Sanyo 7700, the Inada Doctor’s Choice 3A, or the remaining Panasonic 30007 stock, which is still Japanese-made (manufacturing moving to China after the current Panasonic stock runs out).
I hope this assists you in some way with your massage chair buying experience. Please feel free to contact me anytime with more questions. I am also reachable via telephone at 801-651-2026.
I have put out another in a series of videos showcasing the new Osaki 6000 massage chair. As I have mentioned before that the Osaki 6000 is an Inada Sogno look-a-like, but at less than half the cost. For the most part, it is very difficult to see these two chairs being equals, particularly with the fine, discriminating, refined massage of this Japanese-made Sogno, but as far as the foot and calf massage goes…well, it is probably sixes.
This new video goes over the foot and calf massage of the Osaki 6000 massage chair ottoman. A relatively simple component of the whole massage chair experience, but it is something that most folks have come to expect in a massage chair and, for the most part, it is a feature that people love.
The foot and calf massager in the Osaki 6000 is a two part ottoman, one for the calves and one for the feet. It is a purely airbag compression massage. As with airbag massage in most chairs, the compression may be a little intense for some. This chair has an airbag intensity adjustment that eases the pressure if it is so needed, but also can be jacked up to the maximum for those of you who like full-blown compression on your calves and feet.
The soles of the feet have a rubber-like plate with nibs that protrude up into the sole of the user’s feet. It is s form of reflexology, I am sure, but if you ask a reflexologist it is probably pretty weak in the therapy department. Pretty much all massage chairs with foot massage have something similar to these foot plates.
The ottoman on the Osaki 6000 extends quite a few inches for those of you who are taller. The ottoman extension and retraction is all done electronically from the remote control. It is not a manual extender, as with the Inada Sogno massage chair. When you turn on the zero gravity program of the chair, and as the chair reclines and the seat tilts up to 30 degrees, the ottoman will fully extend and then retract to meet your feet and then through sensors it will stop when it has sized up your leg length. Pretty cool, actually. After you are set up for any of the programs, you can adjust the length of the ottoman with the same electronic controls on the remote.
Here is the video now. I hope you find something of interest in it for your massage chair research needs.
So, there you go. I would strongly suggest not wearing shoes or boots of any kind when you use your foot and calf ottoman. They tend to wear out the linen material that lines the foot and calf wells. Bare feet or, as we use in our showroom, little slip on socks are perfect when using any chair with a foot and calf massager feature.
When Exactly Does A Massage Chair Warranty Begin??
I get this question a lot and, to be frank, I have always just said “When the chair ships out.” That sounds pretty good and most folks believed it…heck, I believed it. Well, I was discussing a massage chair purchase with a customer on the phone yesterday and the subject came up again.
This time, doggonit, I really wanted to know. I actually don’t like just saying stuff to satisfy a client, if I am not sure myself of the answer. So, I took it upon myself this morning to contact all of my massage chair manufacturer reps and find out exactly what the policy is regarding when the warranty kicks in.
Is it when the chair is purchased by the client? Is it when I place the order with the massage chair company? Is it when the chair ships? How about when it delivers? Of course this only really matters if a problem arises the week that the warranty is supposed to expire. Otherwise, a week or two won’t make that big of a difference. But, what happens if that scenario plays out…one year and two days after the client has purchased their massage chair, the warranty “expires” and something goes wrong with the chair. Will the massage chair company honor the warranty from the date of delivery to the home or business of the client? Well, here are the answers for each of the companies for which I sell massage chairs:
1. Human Touch – The company policy is that the warranty begins when the chair is purchased by the end user. So, I asked what happens if the order is placed and the chair is back ordered for a week or month…or more! I was told by the customer support rep at Human Touch that Human Touch is flexible in situations like that. If it comes to a situation like that, Human Touch will consider the delivery date as the beginning point of the warranty. Remember, this not in writing as company policy but it seems to be a general rule of thumb for customer support folks at Human Touch.
2. Inada – The purchase date of an Inada massage chair is considered the beginning of the warranty but, speaking with Inada directly, I am told that should a problem arise during that critical “end of warranty” period, Inada will check the Proof of Delivery date and go with that date. No fuss, no muss.
3. Osaki – Osaki considers the delivery date to the client’s home or business as the beginning of the warranty period.
4. Infinite Therapeutics – Like Osaki, the company policy for IT chairs also considers the delivery date as the beginning of the warranty period.
5. Panasonic and Sanyo – Same company now, so very similar policies. The purchase date is considered the beginning of the warranty, but should a situation arise, as I described above, Panasonic and Sanyo will side with the delivery date as the warranty beginning.
You know, come to think of it, it might not be a bad idea at all to save the receipt from the shipping company on the day of your massage chair delivery. You just might need it 1, 2, 3, or 5 years down the road if a problem arises on the “anniversary” of your warranty.
6. Omega – Date of purchase. Now, Omega was the only company that didn’t get back to me, so I can’t speak for them about using the Delivery Date as the warranty beginning. But, they are good folks over there, so I would assume that would be the case. When I hear from them I will share that info in this blog with an update.
By the way, if your massage chair comes with a warranty registration card, PLEASE MAKE SURE that you fill it out and send it back to the massage chair company. For some companies, like Omega, the policy is “no warranty registration card, no warranty.” So, just like saving the delivery receipt, make sure to send in the warranty registration card, should there be one with the massage chair you purchased.
Osaki has really had some great success with their new line of massage chairs, particularly the 3000/4000, 6000, and 7000 massage chair models. The 4000 and 3000 are essentially the same massage chair with some very minor differences, which I discussed in some detail last December:
The Osaki 4000 massage chair has been quite popular since it’s introduction to the US market in 2011. Just recently, Osaki introduced the 6000 and 7000 models, which have quickly become best-sellers as well. I have already gone over the differences between the Osaki 4000 and the Osaki 7000 massage chair models here:
Today, I will go over the primary differences and similarities between the 4000 and 6000 models. The reason I am writing these comparative reviews is because of the number of inquiries I get about the differences. I hope this review assists you in your own massage chair shopping experience.
1. Price – Of course there is a $600 difference in price (Minimum Advertised Price), with the Osaki 6000 being the more expensive of the two. And, the remainder of the comparative points will explain the price difference…
2. mp3 Player – The Osaki 6000 massage chair has a music system with two external speakers near the outer arm airbags. You can plug in your cell phone or other portable music device and manager your music from your device over the chair’s music system. Pretty cool really. The Osaki 4000 does not have any music system setup.
3. # of Airbags – the Osaki 4000 comes with 32 airbags, whereas the Osaki 6000 has almost twenty airbags more, at 51 total airbags. Those airbags are located in the arms, legs, calves and feet, arms, upper arms, waist, headpiece (neck and shoulders), buttock, and thighs.
4. Heat – The Osaki 4000 massage chair has a heating element; the Osaki 6000 does not. The heating feature in the 4000 is localized to the low back.
5. LED Lighting– On the outside of each side of the Osaki 6000, there is a long light lens that shines a blue light when the chair is on. You won’t see it when you are seated in the chair, but if the light are out in the room where you are using your massage chair, you will see an ambient blue light throughout the room, which can be very soothing. The Osaki 4000 has no such lighting.
6. User Height – Although close, when it comes to the suggested heights of the users, the Osaki 6000 can accommodate someone up to 6’5″ tall, whereas the Osaki 4000 is set up to comfortably handle someone as tall as 6’4″
7. # of Motors – The Osaki 6000 has almost twice the number of motors working the chair’s features. The Osaki 4000 has only 7 compared to 13 in the Osaki 6000. Some folks say that the more motors you have the more things can go wrong. On the other hand, with more motors running the chair’s components, less is affected when a motor goes down. There is a better chance that you can continue using your massage chair to some degree even if a motor goes down and there are still 12 functioning motors remaining.
Similarities Between These Two Massage Chair Models:
That is a summary of the differences between these two popular massage chairs. Now, let’s briefly look at the similarities…and there are a lot of them:
a.) 30″ vertical massage roller track,
b.) zero gravity
c.) arm, upper arm airbag massage
d.) seat/hip/thigh airbag massage
e.) stretch programs
f.) 6 auto programs
There you have it. The assembly for both chairs is very similar. The look and lines of each chair are very nice.
The difference in cost is about $600 (sometimes less when we have a sale going on). The big question is whether the additional features of the Osaki 6000 is worth that difference. Personally, I like the 600o more…I like the feature set and the strength of the massage. I would pay the extra money. But, again, that is my personal opinion. I also love the look of the 6000 more than I do the 4000, but, again, personal preference.
Feel free to email me or call me at 801-651-2026 if you have any other questions I can assist you with regarding these two chairs or any other massage chairs we carry. I am always at your disposal.
The Osaki 7000 massage chair has become a very popular massage chair lately. It is a relatively new chair that we have only been carrying for a couple of months at most. But, we have sold quite a few of them. We are offering an instant $300 off on the chair which seems to motivate a lot of shoppers to buy.
Well, a few weeks ago we got our own Osaki 7000 massage chair in our Massage Chair Relief showroom here in Salt Lake City, Utah. I had my delivery fellows unpack the chair and assemble it for me. I videotaped the whole assembly so that you, my visitors and clients, would have a visual reference for assembling this chair.
This Osaki is a little harder to assemble than the Osaki 3000, 4000, and 6000 models, which are all fairly similar as far as assembly goes. But, we found the Osaki 7000 to be a little tougher to put together. There are quite a few pieces and nuts and bolts to put together, plus the complication of reading an owner’s manual that is written in English with a Chinese flavor to it. What I am trying to say is that the English is not always as “clear” as it could be. The chair is manufactured in China and the instructions are written in English over there before the chairs are shipped to the US.
When you read, it is not always as clear as we’d like it to be. Thus, we have created the video tutorials to assist you in the interpretation of the assembly instructions.
I should also mention that I am not a professional videographer! So, although my video editing guy did the best he could to make this video look as smooth and slick as possible, you can only fix so much of a novice’s effort! What I am basically telling you is that the video, though educational and just what you need to get through the assembly without too much trouble, is not professionally done…IN THE LEAST, and will not win any awards. LOL!!
Of course, if anything in the video is not clear, you can always call me at the showroom at 801-417-8240 or on my personal cell phone at 801-651-2026 for further clarification.
The video is about 30 minutes long, so it is not for the casual viewer. It was made for the buyer or owner of the Osaki 7000 massage chair.
Here you go…
I hope you enjoyed that!
To learn more about the Osaki 7000 massage chair, you can visit our website at:
I have been working steadily on creating a bunch of videos on the Osaki 6000 massage chair. I really like the look and feel of this chair. I have already written a fair bit about it on this blog, so you already know about my opinion on it. It is an Inada Sogno massage chair look-a-like, the likes of which have been popping up all over the place.
This chair is a nice looking chair in the Sogno genre, but it’s massage is not quite as discriminating as that of the Sogno. But, having said that, it is a great chair for the price…which is less than half of the price of the Sogno.
In this video I go over a general introduction to this model. I hope you find it beneficial in your massage chair research and shopping. Please feel free to call me or email me should you have any questions that pop up after watching this video. If you need any assistance ordering the chair from our site, I am available for that too.
Osaki 60000 Massage Chair Remote Control Problem
I had a problem with the remote control a couple of weeks back. The display on the remote would fade out once I started the chair. Then a week or so later, the whole chair would not start when I pressed the start button on the remote. I called Osaki and they have sent me a new remote. I just received that earlier this week. The remote control did not have any instructions with it, which bothered me a bit. I am not a handy man AT ALL, so I need instructions to install anything, just like I need a step-by-step recipe to cook anything…and that includes oatmeal!!
We had to remove the chair back to access the plug-in point for the new remote control, which is a pain in the rumpus. We noticed also that a zip tie will have to be cut in order to pull out the old remote control and it’s cord. We will have to get a new zip tie to tie up the cords that are being bundled before we can put the chair back on again. We will be completing the install of the new remote next week and I will tell you how it went. As a matter of fact, I will report all customer service experiences with all the chairs in our showroom. I think that is a great idea and will show to massage chair shoppers how the warranty support is for each chair that we need work on.
Customer service has always been my biggest worry when taking on a new massage chair line. This is my first experience with the folks at Osaki regarding a repair. I hope it all goes well. I’ll keep you posted as we complete the remote install next week. One thing that I love about Osaki, is the accessibility of my contact over there. I call whenever I have an issue and the phone is answered every time. I like that very much. I suspect that repairs and warranty work will be easy to get done with that kind of a response from Osaki.
If you have been shopping for a massage chair and have considered the Osaki massage chair line, you may have had some confusion arise about the warranty of the Osaki chairs.
Here is where the confusion has stemmed from…
Osaki offers a 1 year parts and labor, in-home warranty on all their chairs. They also offer a second year of parts only and a third year of only the structure/frame of the chair.
Osaki also offers the option of an additional 1 or 2 years for their parts and labor, in-home warranty.
On our site, we mention the 3 year limited warranty as standard for the chairs. We also offer the 1 or 2 year extended warranty options before the “Add to Cart” button on the product pages.
Some other online retailers don’t mention much of the standard warranty but offer a 4 or 5 year extended warranty.
This 4 or 5 year warranty sounds like quite a bit more than the standard 3 year limited warranty or the 1 or 2 year extended warranties. Here is where the misunderstanding is routed:
If you take the standard 3 year limited warranty and add 1 year of the extended parts and labor, in-home warranty, you actually now have a 4 year limited warranty. 2 years of parts and labor, in home warranty, 1 year parts, and 1 year structure/frame….which totals 4 years.
If you take the standard 3 year limited warranty and now add the 2 year extended parts and labor, in-home warranty, you will have a 5 year limited warranty: 3 years part and labor, in-home warranty, 1 year parts, and 1 year structure/frame…totaling 5 years.
Does that make sense now? So, if you see a site that offers a “4 or 5 year extended warranty”, don’t be fooled into thinking that you are getting a 4 or 5 year parts and labor, in-home warranty. It is really a 4 or 5 year extended LIMITED warranty. That is no different than a site, like ours, that offers the additional 1 or 2 year extended warranty on parts and labor, in-home.
This same thing may be applied to any other massage chair manufacturer’s extended warranty program. So retailers, in an attempt to gain a competitive advantage, may try to lay things out for you in a confusing way to make you think you are getting more than you really are. Be wary!
Another misunderstanding that can come from extended warranties is the notion that a 5 year extended warranty, as with the Inada chairs, actually adds 5 years to the already amazing 3 year part and labor, in-home warranty. This is different than the additional 1 or 2 year extended warranty offered by Osaki, but can be just as confusing. The extended 5 year warranty actually only adds 2 years to the existing 3 year head to toe warranty.
Bottom line: make sure you are clear on the warranty you are getting and/or buying. It stinks to have confusion later on when you really need the warranty service and find out that you don’t have what you thought you were getting.
Dang, I hope I didn’t confuse anyone (I feel confused, and I wrote it!!!).
In Other Massage Chair News…
Speaking of Osaki, the ivory os-7000 model is still back-ordered…for another week.
The Inada Sogno black leather and dark brown are back-ordered until April 16th and the chocolate back-ordered until April 30th.
The Panasonic 1285 massage chair is currently back-ordered for another week or so.
I just completed another massage chair industry update video on YouTube last night. For even more info, check it out…
Inada Sogno Massage Chair vs. Osaki 7000 or 6000 – Part 1
UPDATE (12/02/12): Since this article was written, Osaki has added the OS-7200H and the OS-7075R, which are upgrades to the OS-6000 and OS-7000, respectively. The OS-7200H is the exact same chair as the OS-6000 but with a heat feature; the OS-7075R is the exact same chair as the OS-7000, but with foot rollers and a higher horsepower roller motor. Everything discussed in this article still applies to all 4 models.
The Inada Sogno massage chair is the creme-de-la-creme of massage chairs, but is not always within the budget of many of our massage chair shoppers. Many are looking for an inexpensive alternative to the Inada Sogno, with as many features as possible (arent’ we all?!).
Here is a letter from a massage chair shopper who asks some questions that are typical of someone shopping for massage chairs, but not quite ready to fork over the big bucks for the Inada Sogno. His interest, in particular, is the in the Osaki 6000 or 7000 models.
Here are our emails, his question and my response, broken up into 2 parts:
Massage Chair Question:
Hi! First of all, I’d like to compliment you on your website. Since we’ve been in the market for a massage chair, your website has easily given us the most useful information. Last month we tested the Inada Sogno Dreamwave at a home and garden show in Denver and fell in love with everything but the price. I’m sure you hear that a lot.
We live in a small town in SE New Mexico and testing any other chair seems out of the question, meaning we have to trust reviews and our research to make our final decision. A couple of the key features that are important to us are the intensity of the massage (we like deep penetrating massages), the stretching and zero gravity option, hip/thigh/calf and foot massage, and heat (as extensive as possible).
Based on these, your review of the Osaki 7000 intrigued us but we still have some concerns. The head massage band, although interesting is an eye sore in every image we’ve seen. Can it be stored a different way? It also doesn’t appear to do as extensive of a massage to the shoulder area as say the 6000. We really liked the way you described how it moves and massages the hips, that and the intensity have us leaning towards it over the 6000 (that has no heat).
If the 7200H is to include heat, how would you compare them (assuming it’s functionally the same as the 6000 with added heat)? Also, if we were to consider the 7200H over the 7000, when would you expect it to become available? Any more of your thoughts regarding these chairs would be very helpful.
Thanks for your time!
Massage Chair Answer:
Thank you for your email. Thanks for the thumbs up on our website. That means a lot to me. Heaven knows I spend a lot of time and energy on it!
Yes, the Inada Sogno is awesome…but expensive. But, if you like deep, penetrating massages and you don’t have the budget for the Sogno, the Osaki 7000 massage chair might just be the ticket for you. Man, we just got it in our showroom a couple of weeks ago and it is impressive. It stands a little taller than the Inada Sogno, but has a far more aggressive massage, both in rollers and airbags. The Thai stretch is the most vigorous and intense stretch program I have ever encountered in a massage chair. If you like intense, this chair is probably a good one for you.
Yes, the head band is a funny thing. A very intense head and neck massage but attached to hoses that can’t really be hidden. There actually is a protrusion at the top of the chair that you hand the head band on. What we have done in the showroom is hand the whole device over the back of the chair, where less folks can see it. But, yes, it is a big of a nuisance for aesthetics…even though it does a very unique and effective thing, which we’ve never seen before on a massage chair.
All the features that you list as important are found on the Osaki 7000. You are good there. The Osaki 7200H won’t be out until later in the summer, but it’s functionality and looks are apparently the exact same as the Osaki 6000, but with heat. I will list below the differences I see between the Osaki 6000 (and, therefore the Osaki 7200H) and the Osaki 7000:
2. The intensity of the massage is greater on the Osaki 7000. You can adjust the intensity on both of the chairs, but the default intensity of the 7000 is far greater than that of the 6000. If you want an intense massage, the Osaki 7000 if for you.
3. The look of the 6000, to me, is more sleak and has better lines. I like the LED lighting on the sides of the chair, but aesthetics don’t really have much to do with the function. The synthetic leather on the 6000 is shinier and more slick looking. The synthetic leather on the 7000 is more of a “flat” finish (I think that’s the term they use in the painting world!). The body style of the 7000 is very unique. The 6000 is patterned after the famous Inada Sogno massage chair, but the body styling of the 7000 is unique and new.
Stay tuned for Part 2 tomorrow where I go into 6 more points to consider when choosing either the Osaki 6000 or Osaki 7000 massage chair.
Last night I posted a video on our youtube channel (www.youtube.com/massagechairrelief) that goes over the latest and greatest in the massage chair industry and at Massage Chair Relief. I will post the video in this blog entry, but will give you a brief written summary of what I discussed:
1. Inada Sogno dark brown and chocolate colors are back-ordered. The dark brown until March 26, the chocolate until April 19. If you are thinking of getting one of these colors, here is my advice: Don’t wait until those dates to order your chair. They will probably all be spoken for by then. Order NOW and get in on the queue.
2. Inada Cube and Inada i2A models have been discontinued. Some colors are still available, but as soon as existing stock is gone, the chairs will be gone for good.
3. Human Touch has introduced some new products on their home page, www.humantouch.com. The Acutouch 6.0 massage chair and the Immersion massage chairs (ZeroG 2.0 and WholeBody 2.0). Nice looking chairs, as Human Touch chairs tend to be. The Immersion chairs appear to be zero gravity massage chairs that don’t look like any of their other chairs at all. A whole new design and look. You can go to their site to learn more about them. I don’t know if they are available to me as a retailer or if they are just selling them on their site.
4. We have the Osaki 7000 in our showroom and are enjoying it daily. You can read more about my initial impressions of it in the blog post previous to this one.
6. I met with the national sales rep for Infinite Therapeutics here in Salt Lake City a couple of weeks ago and tried out one of their 2 models. He was here with this chairs at the Utah Dental Association Trade Show at the Salt Palace. We are considering carrying their chairs. I enjoyed the IT-9800, which is zero gravity and inversion therapy massage chair. Leather upholstery makes it a rich look and feel massage chair. Priced around $4K. They have another model in the under $2K price range called the IT-7800. Apparently they will be coming out with another Sogno lookalike in the near future.
7. Osaki extended warranty confusion among retail websites. Osaki only offers a 1 or 2 year extended warranty for parts and labor. I explain the confusion in the video.
Oh yes, I almost forgot, I discuss the name change of the Inada Sogno and why it is now only called the Inada Sogno Dreamwave and it is the only Sogno model available. There has been a lot of questions from shoppers about this confusing name change.
Well, we finally got the Osaki 7000 massage chair up and running today. I sat on it for 20 minutes or so. Here are my initial impressions:
1. Very good, vigorous massage rollers. You will find them to be more vigorous than most other massage chairs. The roller feel was reminiscent of the Human Touch massage chair rollers. Plus you can adjust the intensity of the rollers to make them even more intense.
2. The airbags on the 7000 seem to be more prominent. The other chair with as many airbags, that I am familiar with is the Inada Sogno massage chair. The airbag massage on the Inada Sogno is more discriminating and gently, whereas the airbags on the 7000 really seem to play a big part of the overall massage experience.
3. Contrary to what I had been led to believe before getting the Osaki 7000, there is no music system or music synch. Bring your own iPod!
4. The head airbag massage is very interesting. I’ve never experienced anything like it before in a massage chair. I think you’d get a kick out of it, particularly if you have one of those throbbing headaches.
5. The 31″ roller track is great. It is the first chair that I have seen that has rollers that go all the way up to the back of the head as well as go all the way down to the buttocks and sacral area. Great vertical roller track.
6. I love the “Pelvic Swing” program which inflates shoulder air bags in the front of the shoulders and inflates one side of the seat at the same time. It really induces a rotation to the low back. I actually thought, for a moment during the massage, that my low back would “pop”, just like a chiropractic adjustment. It is an aggressive airbag program that will really move the low back and pelvis unlike anything you’d find on any other chair. The Osaki 7000 massage chair does not have the Dreamwave technology, which I love about the Inada Sogno, but the Pelvic Swing is the next best thing.
7. The arms are not full arm airbags, like the Sogno, but they inflate quite aggressively. Not as thorough as the Sogno, either, but a decent airbag compression.
8. The foot and calf massage is OK, but nothing to write home about. It is pretty standard. One thing I noticed about the ottoman is that the foot and calf sections are equal in height. Every other massage chair with foot and calf components have a shorter foot massage and a longer calf massage. The height is equal for both on the Osaki 7000. It felt nice but nothing blatantly different in the feel of the foot and calf massager of the Osaki 7000.
9. The zero gravity feature, which Osaki calls the “Weightless” program on the 7000 is very nice. The seat tilts up and the legs are raised above the heart. You will enjoy that feature.
10. The Osaki 7000 massage chair does not have any neck and trapezia airbags, which is something I love about the Inada Sogno. Osaki has tried to mimic that feature in their Osaki 6000 and 5000 models, but they still don’t compare at all to the neck and shoulder airbags of the Inada Sogno.
The long and short of it is the Osaki 7000 is certainly worth the price. Although the massage is not as sophisticated and discriminating as that of the Inada Sogno, which is now the industry baseline, it is certainly a more aggressive and intense massage than that of the Inada Sogno. A very good bang for the buck.
Hope that helps in some way. I’ll give you more information as I become more familiar with the chair.
Since we have received the Osaki 6000 massage chair in our showroom, I have been playing quite a bit with it and making a bunch of new videos highlighting certain functions of the chair. It has a pretty extensive air bag system that allows for air compression in various parts of the body, including the arms, which is the subject of this video.
The arm airbag massage is focused primarily on the forearms. There are also some shoulder airbags which compress the outside of the shoulders in the deltoid muscle region, but that will be for another video. Air bag massage is not too terribly sophisticated. It is basically an air bladder that fills with air and compresses on the body part. But, it is better than no therapy at all on that body part. The compression in the arms does encourage lymph and blood circulation as well as massaging the muscle tissue to some degree. It is quite soothing.
On the Osaki 6000 massage chair, you can adjust the intensity of the air bag inflation from the remote control. Here is the video for your education and enjoyment:
The primary differences between the Osaki 70000 Massage Chair and the Osaki 4000 Massage Chair are as follows:
1. # of Airbags
The Osaki 7000 massage chairhas 46, whereas the Osaki 4000 massage chair has only 32 airbags. The extra airbags in the Osaki 7000 are found in the head, hips and thighs, waist area, and seat. These extra airbags contribute to what Osaki calls the “swaying massage” in the 7000. The airbags move the pelvis, seat, and low back in such a way that the low back feels to be gently stretched in a rotation motion. Very soothing feature of the Osaki 7000.
2. Length of Vertical Roller Track
The length of the roller track on the Osaki 4000 is 30″, which is already a good length. The Osaki 7000 goes a bit further down the low back into the buttocks with a 31″ roller track. I believe this is the longest vertical track of any massage chair with which we are familiar.
3. # of Motors
The Osaki 4000 massage chair has 7 motors and the Osaki 7000 has 13 motors. More motors mean less wear and tear on one particular motor. The workload of the chair is distributed throughout more motors for less breakdowns.
The Osaki 4000 has low back heat, but the Osaki 7000 has a more full body heat, including heat in the head, neck, shoulders, back, arms, hips, calves, and feet. More comprehensive heat than in any other chair model that we carry.
5. Stretch Program
Osaki introduces a new Thai style stretching program with the Osaki 7000 massage chair. Stretching on a massage chair is more like a milking motion of the soft tissue. The chair back and ottoman raise up and down to induce a passive motion to the joints and soft tissues of the spine. The Osaki 4000 does not have this stretch function. The stretch function on most massage chairs is almost always a favorite for the user. You will enjoy the stretch function.
6. Zero Gravity
Both chairs boast a zero gravity feature, which is a great feature for low back pain sufferers. It allows for the weight of the body to be more evenly distributed in the reclined position so that less stress is placed on the low back.
The price of the Osaki 4000 is $2895. The price of the Osaki 7000 is $3790. We always have a low price match on any of the models we carry. You just need to decide if the differences in the features is worth the difference in price.
Well, that should just about do it for a comparison between the Osaki 7000 and the Osaki 4000 massage chairs. I hope this helps you make your decision. Remember that the warranty on all Osaki massage chairs is 1 year comprehensive in-home. We offer a 90-day money back guarantee and our best price promise.
I get questions all the time from visitors to my massage chair site. I love that people feel comfortable enough with me to call or write when they have questions or concerns about massage chairs. Here is a great question from someone suffering from neck and upper extremity concerns. His questions about the differences between the Inada Sogno and Osaki 7000 massage chairs are legitimate. I hope you can glean something from his question and my response.
Massage Chair Question:
Originally I had my sights on the Dreamwave, but was somewhat put off by the price. Then the price went up.
Since reading of the Osaki 7000 it is now the focus of my attention (thanks for your recent blogs describing the similarities/differences!), although with it only having about half of the airbags of the Sogno I’m concerned that the quality of the massage may not be comparable.
I would like a chair that included a timer to do a massage session at night for 60min to put me to sleep, then automatically wake me up to a massage for about 30min in the morning…..none of the chairs seems to do this though.
My little finger and half of my ring finger have been numb for years since a car accident in 2003. The numbness subsided quite a bit while I was receiving chiropractic care and rehab on my neck. Yet since being cut off from treatment by the insurance co, after about 1year of treatment the numbness has become increasingly worse, and my left hand seems have weakened over the last year. One morning this past December, I woke up in bed stretching my arms out in front of me and caught a glimpse of the back of my left hand and realized that it has atrophied terribly! There is basically no muscle between my thumb and forefinger, nor on the outside of my hand between my wrist and little finger & the top of my hand is visibly not as meaty as my right. Unfortunately when the ins co cut me off from care, I was not financially able to continue it on my own and considered that the numbness in 1.5fingers (which although always there, I often don’t even notice) was not that big of a deal. However, I now believe that this has led to my hand atrophying at only 31yrs of age! My chiropractor tested my grip and said that it is only a 9# difference between my dominant right hand (within the normal 10# difference), and since I had/have been able to continue to perform all my usual tasks that that is probably why I had not spotted the problem sooner.
My left hand, although not quite as bad, looks similar this guys http://www.tummytuckformen.com/hand_finger_muscle_atrophy_from_ulnar_nerve_damage.html
Massage Chair Answer:
Wow, David, I am very sorry about your predicament. Muscle atrophy is not a good thing. It goes without saying that you would want a chair that has a decent neck massage feature. The good thing about the Inada Sogno and the Osaki 7000 is that both of them have headrests with neck airbag massage (the Inada Sogno neck airbag massage is far more discriminating and superior to that of the Osaki 7000 massage chair) but the headrests can be lifted up and over the back of the chair and you can access the massage rollers on the neck. So, you have two neck massage options for both models.I might also mention that the Inada Sogno has a more intense airbag massage of the top of the shoulders where the trapezia muscles are located. It truly feels like a massage therapist is digging his/her elbows into your traps. This is the traction portion of the Inada Sogno, which would serve you very well with your cervical (neck) condition. The Osaki 6000 massage chair has a feature similar to the Sogno but not nearly as specific and discriminating as the Sogno airbags. I don’t believe the Osaki 7000 has the shoulder airbags for the trap muscles.
The Osaki chairs have timers up to 30 minutes, which is the longest timer of any massage chair of which I am aware. The Inada Sogno only goes up to 15 minutes.
I hope this assists you in your decision-making process.
Review of Osaki 7000 Massage Chair and the Inada Sogno (Part 2)
In Part 2 I discuss the remainder of the differences and then a bunch of similarities between the Inada Sogno and the Osaki 7000massage chair.
7. Arm Airbag Massage
The Inada Sogno massage chair has hand and finger, wrist, forearm, and arm airbag massage. The Osaki 7000 has forearm massage with a shoulder airbag that compresses the outer area of the shoulder (AKA the deltoid muscles). The shoulder airbag also compresses down on the FRONT of the shoulders thus pulling the shoulders back when the rollers come up the spine. This is a great feature for posture correction. The Inada Doctor’s Choice 3A massage chair pioneered this feature. I have that chair in my showroom and the postural shoulder airbags are phenomenal. You will certainly feel taller when you get out of the Osaki 7000.
8. Zero Gravity
Zero gravity means that the seat tilts up at 30 degrees when the chair is reclined. The Osaki 7000 has zero gravity positioning in the seat, whereas the Inada Sogno massage chair does not. The zero gravity feature is very comfortable for low back pain sufferers as it takes the strain off the low back when in a seated position. Apparently NASA came up with the idea for the astronauts and massage chair companies have employed the feature in many of their models.
The Inada Sogno has a very subtle heating element located at the back of the seat where your sacrum is located (tailbone area). The Osaki has heating elements located in the head, neck, shoulders, back, arms, hips, calves, and feet. It is very comprehensive coverage.
The Inada Sogno Dreamwave massage chair is listed at $7799 while the Osaki 7000 massage chair costs $3790.
Now, here are some things that both chairs have in common that I really like…
Similarities Between Inada Sogno Massage Chair & Osaki 7000
1. Long Roller Track
One of the things that I absolutely love about the Inada Sogno massage chair is the way the rollers hit the pelvis and massage the buttocks. That is because of an extended roller track that can go that low. I’ve not sat on the Osaki 7000 but I see that the roller track length is 31″, which is one of the longest we’ve ever seen in a chair (other Osaki massage chairs only have up to 30″ tracks). I suspect that it, too, will hit the buttocks and tailbone area. If you have any kind of muscle tightness down in that area or if you struggle with sciatica, both of these chairs should do wonders for you.
2. Massage Roller Intensity Adjustment
On both chairs you can adjust the intensity of the massage rollers. If you want it more vigorous you can increase that intensity. For most chairs you can also lift the back pad up and over the chair back to increase the roller intensity even more. Of course, if you want to decrease the intensity of the roller massage, the chair’s remote control will allow you to do that as well.
3. Airbag Intensity Adjustment
Airbags are designed to compress your muscles. Sometimes compression (or squeezing) is not that comfortable, particularly if you have damaged or really sore muscles. To be able to adjust the airbag intensity is paramount, in my opinion, and both of these chairs allow you to do that.
4. Extendable Ottoman
To accommodate both taller and shorter body types, both chairs allow for the foot portion of the ottoman to be extended to accommodate the longer legged individual. The Osaki ottoman is adjusted electronically, which sounds fancy, but I prefer the spring-like extension and retraction mechanism in the Inada Sogno.
5. Body Design
The Inada Sogno pioneered the new design that is being imitated by so many chinese manufacturers. The Osaki 3000, 4000, and 6000 models are examples of that look-a-like design. The Osaki 7000 is another twist in the modern design changes that have been going on since the Sogno came to be. I really like the look of the new 7000 and am eager to get one in the showroom to see how it really looks and feels.
Bottom Line…You Just Need To Sit In These Massage Chairs
Now, after having listed all these differences and similarities, there is really nothing like sitting in the chairs. The Inada Sogno has a special something that the other traditional chairs don’t have. It is just a totally different experience when you sit in it and experience the massage programs.
I hope this helped you in some way. Feel free to contact me anytime by email or phone (801-651-2026) to discuss these or any other models.
Compare & Contrast Inada Sogno Massage Chair vs. Osaki 7000
It is amazing to me how many requests I get from shoppers about the difference between the Inada Sogno Dreamwave massage chair and other models that are look-a-like massage chairs. The last review I did compared the Inada Sogno to the Omega Montage Pro. This week I received another review request comparing the Inada Sogno to the Osaki 7000 massage chair which, by the way, I think is a pretty cool looking chair! In this review I look not only at the differences but the features they have in common.
Here is the question and my response. Since my response is over 1000 words, I took the liberty of breaking up the blog post into 2 parts. Here is part 1:
Massage Chair Question:
I am looking at upgrading massage chairs and was comparing between the Inada Songo Dreamwave and the Osaki 7000. Can you tell me several of the differences between them and also your professional advice on them. I also saw that Osaki is soon coming out with the 7200 model. Is this something I should wait to consider. Also do you offer discount pricing or do you have sales on the chairs. thanks, Chad
Massage Chair Answer:
Thanks for your inquiry.
I’ll start off with the easy question. The Osaki 7200 is the same as the Osaki 6000 but with heat and a few extra automatic programs. You can learn all about the Osaki 6000 massage chair on my blog. Here is my 2-part review of that model:
The price of the 7200 will be $3790, same as the 7000. The 6000 costs $3495. Is the heat function and a few extra auto programs worth $300 to you? I guess that would be the question to ask.
I will be writing a review describing the differences between the 6000 and the Inada Sogno next week, but here are the major
differences between the Inada Sogno and the Osaki 7000 (remember that I have not sat on an Osaki 7000 massage chair at this point. We will be getting one in our showroom within the next few weeks, but my review is based on my first-hand experience with the Inada Sogno, which I do have in my showroom, and my literature review of the Osaki 7000):
1. Manufacturing Country
The Inada Sogno is made in Japan whilst the Osaki chairs are all made in China. The general reputation of Japanese chairs, regarding innovation and quality, is better than that of their Chinese counterparts. My experience in this business has shown that Japanese chairs, be they Inada, certain Panasonic models. and the Sanyo models, have lest breakdowns than the chinese-made chairs. However, a good name brand massage chair company, like those of which we are speaking, have great customer support whether the chairs are Chinese or Japanese made.
2. Warranty Period
Inada comes with the best standard warranty in the business, which is 3 years parts and labor in-home. All other name brand manufacturer’s, including Osaki, have a 1 year part and labor in-home warranty. You can purchase an extended warranty for either chair.
3. Pelvis, Seat, and Waist Massage
Both chairs utilize airbags that inflate in the hips, seat, and waist. The airbags on both chairs inflate simultaneously and successively to induce compression of the musculature and rotation of the lower back joints. However, the Inada Sogno massage chair additionally has the Dreamwave technology which actually moves the seat up and down and in a figure-8 motion. It is extremely soothing, particularly for someone with acute low back pain.
4. Head Air Massage
The Osaki 7000 massage chair introduces something very unique that I have never seen before in a massage chair and that is the head massage. It comes in the form of an airbag belt that fits over the head like a headband. The airbags inflate and gently compress the circumference of the head, mimicking the palms of a massage therapist’s hands. I’ve never felt it, but I imagine that it could be very soothing. Most patients love the feeling of having their head massaged.
5. Total # of Airbags
The Inada Sogno Dreamwave has over 100 airbags working your body from head to toe. The Osaki 7000 has 46 airbags.
6. Neck Traction
The Inada Sogno has a very unique feature that tractions the neck muscles while at the same time giving an airbag massage that mimicks the elbow massage of a licensed massage therapist on the shoulder muscles (AKA the traps). The airbags inflate from the bottom of the Cervical Traction Device (what I like to call the headpiece) and push down on the trapezius muscles. A very nice therapeutic massage for folks with tight shoulder muscles from sitting at a computer all day. The airbag intensity can be adjusted from Low to Medium to High so that the perfect comfort level can be reached for virtually everyone.
Stay tuned for Part 2, where I will discuss a few more differences between these two models and then the similarities…
We just completed a 25 minute long video walking step-by-step through the unpacking and assembly of the new Osaki 6000 massage chair. I really like this chair based on my experience so far with it. Only time will tell how it holds up to the daily wear and tear that a massage chair should expect to go through.
We shot this video in our showroom in Taylorsville, Utah and my delivery guys, Brock and Cole, did the assembly while I narrated what I saw them doing. When these two young men heard that they were going to be on a YouTube video they came to the showroom all decked out in pink dress shirts and ties!! Yes, I was shocked…and pretty impressed. They look great, eh?
For those of you who are thinking of purchasing this chair, this video will help greatly in figuring out the assembly. It comes in two boxes, with the arm rests in one box and the chair body and ottoman in another. The chair back is not attached to the seat, so the assembly basically involves attaching the arm rests and the chair back. It may seem a little intimidating at first, but once you see the video and get your chair with the written assembly instructions includes, you will find that it will go rather smoothly for you.
When it comes to assembling this chair, as with any massage chair, I always recommend 2 people be involved in the process. The parts can be very heavy and having two people, one of them being a “spotter” if you will, can make the assembly go quite a bit smoother.
As a side note, the assembly of this model is almost exactly the same as the assembly of the Osaki 4000 massage chair. You can use this video to guide you through both assemblies.
Check out the video here:
Not bad, eh? If you have any questions, you can always give me a call on our toll-free number, 888-259-5380, or at our showroom, 801-417-8240, and I’ll assist you in any way I can.
By the way, you can see all of my massage chair videos at www.youtube.com/massagechairrelief. Lots of good stuff there, any I’m adding more videos all the time.
New Osaki Massage Chair Models
Osaki has been coming out with a whole bunch of massage chairs. The 6000 massage chair in this video is brand new. They also just came out with the Osaki 7000 massage chair and in another month or so the 7200 will be available. The 7000 is a very cool looking chair with a more intense massage than the 6000 or 4000. I am looking forward to having that model in my showroom. It retails for $3790. The 7200 is the same chair as the 6000, but with heat and a couple of additional auto programs. It will be priced $300 more than the 6000 ($3790, just like the 7000).
Have a confused you with all these massage chair models and their numbers? Don’t worry, I’ll be writing articles and showing videos about them. You’ll get the hang of them soon enough.
Here is what is going on at Massage Chair Relief this week:
1. Well, this last week has been hectic as folks went after the Inada massage chairs like crazy before the price increase last night. At midnight the price of the Inada Sogno Dreamwavemassage chair jumped to $7799 and the Inada Yume went up to $5999. The Inada i1 chair also went up in price to $4499.
For those of you who got a chair at the old price…well done! For the rest of the massage chair shoppers out there, you will find the Inada Sogno massage chair to still be one of the finest chairs in the world and still worth the money (by the way, give me a call to see what I can do for you on the current price ;-)…we always have something going on at the showroom).
2. The new Osaki 7000 massage chair is now available for purchase. The entire Osaki line of massage chairs is Chinese-made and very
affordable, as far as massage chairs go. This new Osaki OS-7000 is quite a cool looking thing; I really like the design. I will be getting one in my showroom in the near future and then I will be able to give you the real goods on the chair. It is priced at $3790 USD. You can check out the Osaki 7000 here:
As I have mentioned on this blog before, we now have the Osaki 6000 on our showroom floor and we have really come to like that chair. It seems to be a quality machine. Only time will tell how well that chair will hold up with regular wear-and-tear.
3. Massage Chair Relief has a YouTube channel. I have always had the channel but it has been a mess for the longest time. I have finally cleaned up all the playlists and made the videos completely ready for your enjoyment. You can check out our channel here:
I’ve got a whole bunch of new videos coming online in the next few months for your enjoyment. Subscribe and stay in touch with what is going on with the massage chair industry. Later this week I will be posting a video showing the assembly of the new Osaki 6000 massage chair.
4. Did you know that you can use as many credit cards on a single purchase as you’d like? Most people use just one credit card to purchase their new massage chair, but we have used as many as 4 on one transaction!! It just takes a little back-office juggling and we can put your chair purchase on as many credit cards as you’d like.
Other Massage Chair Payment Options
Did you know you can also purchase a massage chair through Massage Chair Relief with a check? Most folks don’t do that in today’s day and age, but we still get checks mailed to us for a massage chair. With a check, though, we have to wait for the funds to clear before I can order the chair for you from the manufacturer.
Oh, and you can wire funds, too! That only takes minutes from the time you submit the wire at your bank. If you pay by check or wire, I can save you some money on your chair purchase. I can pass my savings, from not having to pay credit card fees, along to you. Just let me know if you want to use cash, checks, or wiring and I’ll explain the savings available to you.
We only accept wire transfers from international orders, by the way.
Well, that about does it for this week. Thank you, thank you, thank you for making this massage chair business so fun for my family and I. We all work in the business in one way or another. We just love working with our clients.
If you have any questions whatsoever, you can always reach me on my cell number 801-651-2026 or our showroom number 801-417-8240 or our toll-free number 888-259-5380. Of course, you can always email me at email@example.com, too. I would just love to visit with you about massage chairs!
In Part 1 of my Osaki 6000 massage chair review, I discussed 4 of the 9 things I was impressed with once we had assembled the chair and tested it in our showroom.
5. Zero Gravity
Isn’t zero gravity just all the rage right now in the massage chair industry? It seems that everyone is coming out with, or at least saying that they have, zero gravity in their massage chairs. Although the tilt of the Osaki 6000 seat is not a full 30 degree tilt, by my observation, it is still a decent zero gravity position. This takes pressure off the low back and provides what the experts call a relatively “weightless” position. If you have a lot of low back pain, you will love this feature.
6. Foot and Calf Ottoman
I love how the foot and calf ottoman electronically adjusts to your leg length. When you first set up the zero gravity program, the
ottoman will automatically extend all the way out so it feels like it is way longer than your leg length. But, then it retracts and stops retracting when the pressure from your foot hitting the bottom of the foot massager tells the chair that it is at the optimal length.
It would probably be easier if it just had an accordion-like ottoman extender, but it is a neat electronic feature.
7. Remote Control
It is a pedestal remote and the control is very easy to read and use. It has a nice display with a simple button layout for ease of use. You will get accustomed to using this remote quite soon. Some chairs, i.e. the Sanyo 77oo and the Panasonic 30000 series, have remotes that are huge and look so intimidating to get started with the first time. This remote is quite easy to use. You can also remove it from the pedestal and hold it on your lap for adjustments to your massage while you are fully reclined.
For all the features you get in this chair, I am so very pleasantly surprised that it only costs $3495, at the time of this writing. I am actually amazed at the price point. It comes with a pretty standard 1 year in-home, parts & labor warranty. It is a chinese-made chair, so that explains the lower cost. It is such a new chair that I am ignorant to how the long term function of the chair will be or how hard it will be to get replacement parts a few years down the road long after the warranty is over, but I suspect that Osaki will take good care of our customers. They would be idiots not to!!
This is the second Osaki massage chair the assembly of which I have been a part. It is not as easy as a Sanyo or Human Touch massage chair, but it can be done within 45 minutes. I filmed the assembly of the chair when we put it together a couple of weeks ago and will have that edited for your use should you decide to get the chair. I will post the video on our website once I have it completed.
In a nutshell, you must attach the arm rests first, the chair back second, and then the back pads third. Each part you attach will have some associated air hoses and electrical plugs but those are easy to attach. It is the bolts that will take some time to insert. The tools you will need to attach those bolts are included with the chair.
I certainly hope you found some value in my little review and pics. You can see all the images on the Osaki 6000 product page on this website. Feel free to contact me at 801-651-2026 if you would like to talk more with me about the Osaki 6000 massage chair, or any other massage chair for that matter.
We just received our first Osaki massage chair for our showroom! We began carrying the Osaki massage chair line a couple of months
ago, but didn’t have them on our website until our site redesign was completed on December 7, 2011. Well, today we received our first Osaki chair, the Osaki 6000 massage chair, and assembled it for our showroom.
I had my delivery guys unpack it and assemble it for me this morning and I video taped it. I will have the tape edited for brevity and then post it on my site so that those of you who are looking at getting this chair can see how easy it is to assemble. The Osaki 4000 and 3000 set up very similarly.
Here are some “take-aways” from the assembly of this new massage chair:
1. the chair comes in two boxes, one large box with the chair body in it and one significantly smaller box with the arm rests in it. The ottoman is already attached to the chair body. The box with the chair body is very narrow so that it should fit through almost any door, regardless of the age of the house or business into which this chair would be going.
2. it helps to have 2 people when putting on the chair back. It is heavy and one person could hold the chair back forward while the second person attaches the hoses and electrical plugs to the base of the chair at the back.
3. you will need an allen wrench to attach the arm rests to the chair body and a phillips screwdriver to attach the remote control pedestal to the inside of the left arm rest. Both of those tools come with the chair, so you shouldn’t have to use any of your own tools.
4. the chair seat velcros to the body and the back pads velcro to the chair back. Very easy to remove or attach.
5. it should take about 1/2 hour to assemble the chair.
6. once the air hoses and electrical plugs are attached between the chair back and the chair body, you will need to join a hydraulic arm on the chair body to a bracket on the chair back. It will then need a pin to be slipped in the holes to hold the attachment. It is easy to do. Once the attachment is made, simply recline the chair back into position and you will hear a little “click” that will tell you that the chair back is ready to be used.
7. the Osaki 6000 massage chair assembly was very similar, if not exactly the same, as the assembly on the Osaki 4000 massage chair (and thus the Osaki massage 3000, too).
Osaki 6000 Massage Chair Review Coming…
Other than those points regarding installation, I must say that the chair is a nice looking model. I like the lines of it. It is definitely an Inada Sogno look-a-like, but still a very nice looking chair in it’s own right. I will write a blog post reviewing my first impressions of the chair and then a more in-depth review once I am familiar with the chair in greater detail.
I’ve got a few things to go over for my readership, including some newmassage chair models and price changes.
1. Osaki is introducing two new models, the Osaki 6000 and 7000. I haven’t seen pics of the 7000 yet, but the 6000 looks like an
upgrade to the very popular Osaki 3000 and 4000 models. They are all reminiscent of the Inada Sogno, which has become the trendsetter in the massage chair industry. The Osaki 6000 will be available on our website in the next day or two. The 7000 will be available in the first quarter of 2012.
2. We are expecting our first Osaki floor model at our showroom this week. We are going to be putting up the Osaki 6000 for our showroom visitors to test and enjoy. Although I have set up an Osaki 4000 and briefly sat in it, I am really very unfamiliar with these chairs as far as first hand experience goes. They look great on paper and seem to be very affordable for the feature-set, but I am looking forward to trying this 6000 model out for myself.
Massage Chair Price Increases!
3. The only massage chairs that are going up in price in the immediate future are the Inada massage chairs. Their prices are going up on February 1, 2012. The Inada Sogno will be jumping up $800 to $7799, while the Inada Yume will be going up $500 to $5999. The bottom line is…if you are thinking of getting either of these high-quality massage chairs, do it before February 1, 2012 unless you want to pay even more for them.
Massage Chair Promotions
4. The Human Touch promotions are continuing for the remainder of this week. When you purchase an HT-9500 massage chair you get an iPod Touch (I know how expensive these things are because we got a used one for my son for Christmas…and even that was expensive). When you purchase an HT-7450, Ht-7120, HT-5040, or an HT-3300, you get an extra year on the head to toe warranty, making it a 2 year full coverage warranty. Great deals…but they end this week!!
5. I’ve been getting more and more calls about the new Panasonic MA70 massage chair. I shared a brief review on this blog last week from a customer who purchased it. It is at the same price point as the Inada Sogno, but have not experienced it first hand to be able to give you a true comparison. Any feedback on this chair would be appreciated. It is on our site and I have read the literature, but anyone with actual experience would be welcome to comment.
6. I have been working on a comprehensive massage chair comparison chart over the last few months. It is almost ready. When it is, my webguy, Mike, will be putting it up on our website for your to actually compare chairs feature for feature. I think it will be magnificent for chair shopping. We hope to have that functionality up on the site ASAP. I’ll let you know when it is up.
Well, that’s about it for this week. Have a super New Year and give the showroom a call for our New Year Sale pricing. Our number is 801-417-8240.
Osaki 4000 Massage Chair vs. Osaki 3000 Massage Chair
Osaki has come onto the scene over the last couple of years with a lower priced line of massage chairs. These are Chinese-made chairs
which have a nice array of features, but are all priced below $3000. This line of chairs is owned by the same folks who brought the Titan massage chair line to market and are based inDallas,Texas. The Osaki line is a great offering for the very budget conscious massage chair consumer.
I am always hesitant to carry a new line of chairs without some sort of track record or positive history. I am seeing more and more of the Osaki massage chair line in the marketplace and have actually delivered and assembled one myself.
The assembly was not easy for me. I am by no means a handyman type of fellow, but a chair assembly should be simple for anyone. I know there are many folks like me out there who are pretty useless with a set of tools, but who still need a massage chair and its accompanying therapy. So, putting the chair together was a bit of a task for me. I did get it done, but it took me some time.
I followed the assembly instructions and they were pretty well laid out, but it was the difficulty in attaching the chair back and then putting in the 4 bolts that was quite a challenge for me. I needed my son to assist me with the install. It would have been very difficult otherwise.
The installation is the same for the 3000 or the 4000 massage chair models by Osaki. The chairs also look the same. But, there are some differences between the two models that justify the price difference.
Osaki Massage Chair Differences:
32 airbags in the Osaki 4000, 25 airbags in the Osaki 3000
The difference in the airbag number is explained by the arm, outer shouder, and thigh airbags that the Osaki 4000 has over the Osaki 3000. The Osaki 3000 also does not have airbags that inflate from the bottom of the headpiece down onto the trapezia muscles on top of the shoulders like the Osaki 4000 does.
The Osaki 4000 massage chair has a heat element in the low back. The Osaki 3000 does not have a heat function.
The Osaki 4000 has a stretch program, whereas the Osaki 3000 does not. The stretch program basically entails the chair back and the ottoman going up and down throughout the massage session, thus inducing what I like to call a “milking” of the spinal tissue, including the discs, the muscles, and the ligaments. It is a very comfortable program and most folks love that program in a massage chair.
Osaki Massage Chair Similarities:
Both chairs have arm massage, seat massage, foot and calf massage, shiatsu and vibration, 6 automatic pre-programs, zero gravity positioning, intensity adjustment control, and body scan technology. Pretty much everything you need in a therapeutic massage chair, at a very decent price. The warranty is 1 year parts and labor (onsite), 2 years parts only, and 3 years structure/frame. It is a pretty typical warranty that will take care of you quite nicely for the first couple of years.
The holiday season is upon us and it is crunch-time for getting massage chairs before December 25th. Christmas falls on a Sunday this
year, so you are wanting to get your chair delivered by Friday, December 23rd. Each manufacturer and shipper has their own shipping deadlines to get you a massage chair by that date. Here is the schedule:
Inada: 3 business days prior to the dates on the above-mentioned link.
Human Touch: December 14, 2011
Panasonic, Sanyo, Omega: December 14, 2011
Osaki: December 9, 2011
Here are a couple of things you need to also consider regarding the Christmas shipping deadlines:
1. Dates are never guaranteed because of inclement weather. It is snow season and these massage chairs do ship from California and Texas. They may have to go through a state where winter storms are a norm. Just be aware of that. In other words, order as early as possible to make sure you are not pushing your luck!
2. Since we are in Utah, we do the white glove delivery ourselves. That means that it will not take any longer time to get white glove delivery than standard delivery.
3. I have my own shipping guy in Southern California. He can deliver on Saturdays. So, if you order a massage chair during the last week before the 25th, we can most likely get you your chair by the 24th.
4. For confirmed, guaranteed delivery on a particular date, you will have to pay extra!
Well, that should do it. Get your orders in ASAP to avoid any hassle whatsoever with these deadlines and Christmas delivery.
It is an exciting time of the year for us as massage chair retailers! Black Friday and Cyber Monday kick off the holiday shopping and it starts to get a little crazy for us…and I absolutely love the energy associated with this time of year. I love getting your calls and inquiries about massage chairs. It is so fun interacting with all of you.
I get lots of calls about whether we have Black Friday promotions going on at Massage Chair Relief. Well, yes we do! Call our showroom at 801-417-8240 and we’ll tell you what we have going on for Black Friday and Cyber Monday.
Here are some massage chair things you need to know:
1. The Inada i1 is replacing the i2A massage chair. The chairs are basically the same except that the i1 does not have arm vibration nor does it have the wood accent on the sides of the chair. Otherwise, it is the same chair. It is also a little cheaper at $3749.
2. Massage Chair Relief website redesign! Man, I am excited about this. We are completely revamping our website and it should be done this weekend. If you check in and find something lacking or anything that doesn’t work right, please let me know. It will be very easy to shop at www.Massage-Chair-Relief.com with the new design. We’ve been working on it for quite some time.
3. With the new site design, we will be adding a new line of massage chairs to our repertoire. The Osaki line of massage chairs is a
chinese-made line of massage chairs put out by the same company that introduced Titan chairs to the market. This line will provide a good line up of full-featured massage chair models in the under-$3000 price range. The models are the Osaki, 1000, 2000, 3000, 4000, and 5000. You can’t see them just yet…not until our site redesign is complete (see #2 above).
4. Omega massage chairsare introducing a new offering to the massage chair market. It is the Omega Montage Pro. I don’t know the
pricing yet, but I do know that it will be available after December 1. It appears to be, like the Osaki 3000 & 4000 models and OSIM uAstro, a lookalike model of the famous and extremely popular Inada Sogno massage chair. This is a chinese-manufactured chair with some nice features. Based on the other massage chairs already in the Omega Montage series, I suspect this chair will be priced in the $4000 range.
5. Inada has discontinued the Cube chair. A cute chair but it didn’t quite take off as they had hoped. It is still up on our website, as you can still buy inventory, but if you call me at 801-651-2026, I can get you a screaming deal on one! The Cube will not be on our site redesign. Inada massage chairs still include the Sogno, the Yume, and the i1.
Well, that’s about it. Have a fun shopping season. Please call with any and all massage chair questions. I’m always around. I told a customer last night in the showroom that my cell phone is like a body part to me…it goes with me everywhere I go and I use it at all times of the day and night.
I get calls all the time from people searching for someone to help with their no name massage chair problems. They bought their chairs for “a song” and now they are paying the price for it. This article will help you see the difference between a no name chair and a brand name model.
When you buy a massage chair, it not unlike when you make other major purchases. You want to know there will be guarantees if something goes wrong. You expect good customer service if you need help figuring out how to operate an item.
The same goes for your massage chair purchase. You should do some research to find out about the manufacturer before you make a decision. You want a reputable company that serves its customers after the sale. High sales volume generally means the product is of good quality.
With an electronic gadget like a massage chair, things can go wrong. Rollers, airbags, or circuit boards can fail. You want a good warranty, but just because the warranty sounds great, doesn’t mean it is good. One of the best ways to check on a warranty is to ask for customer reviews. Reputable companies do not mind giving these out. They may post reviews on their website.
There are cheap Chinese knock-offs of name brand massage chairs sold for much less than their original counterparts. People get burned because they rush into a purchase without doing much research. It is such a good deal, they can’t pass it by. There is a saying, “Pay me now or pay me later.” This certainly applies to massage chairs.
Here are the pro’s and con’s of buying a name brand vs. a no-name massage chair:
No-Name Brand Massage Chairs
1. The products look good.
2. Big savings on a less expensive chair.
3. That’s about it
1. High rate of failure.
2. Warranty support lacking.
3. Usually cannot find parts.
4. Inaccessible customer support. Generally you have to email or leave a message and hope to hear back from them.
5. Generally the reseller does not stay in business more than a few months.
6. Outrageous warranty claims. I know of one reseller that boasted a ten year full warranty. No-names are lacking in warranty support.
Brand Name Massage Chairs
1. Parts are available. With thousands of chairs having been sold, the brand name companies have parts for your chair.
2. Customer reviews are more available now than ever before with so many chairs being sold. You can find them online.
3. Good customer service includes phone numbers that are generally answered right away and live chat on the company website. They stand ready to help you with any problem.
4. Continual upgrading of their chairs. Name brand companies spend money on research and development.
5. Even after expiration of the warranty, name brand companies can refer you to a technician nearby.
1. Cost. You will pay more for a brand name chair with the same features as a knock-off. Many brand name chairs are made in Japan and are generally higher quality than those from China.
2. Well…I realy can’t think of any other cons.
I hope this information convinces you to avoid the cheap, no-name massage chair trap. Maybe you like taking risks and don’t care if you lose money. If you want quality that will give you years of satisfaction, then go with the name brand.
Some good brand names include Inada, Panasonic, Elite, OSIM, Omega, Osaki, Sanyo, and Human Touch. There are other good ones, as well. The internet makes it easy for you to check on many companies and models for the features that interest you.
Do your homework if you decide to purchase from an online retailer. It is good to investigate customer support, even with brand name chairs. Call them before you buy and see how you are treated. Local showrooms will give you the opportunity to sit in the chairs and see how they feel.
Whatever you do, find a source with a solid reputation in the industry. With this information about no-names and brand names you should be able to decide wisely on a good massage chair for your home or office.