If you have read any of my articles or watched any of my Massage Chair Industry Update videos in the past, you know that there are certain things that I consider my “pet peeves” in the massage chair industry. Topics like 4D vs. 3D massage chairs, chromotherapy, and no-name brand marketing tactics. Well, the subject of “FDA Approved” massage chairs is another one.
FDA & Medical Devices Background
The Food and Drug Administration (FDA) has specific grading standards and protocols in place to determine if a new medical device or product, that claims a health benefit, is a Class I, Class II, or Class III product and, thus, requires FDA approval of that product for the US marketplace and consumer. Of course, these grades and approvals are designed to make sure the products are safe and do not pose a potential danger or threat to the American consumer. They are in place to protect you and me.
According to www.fda.gov, examples of Class I devices present minimal potential harm to the user and include products like “enema kits and elastic bandages.” Examples of Class II devices include “powered wheelchairs and some pregnancy test kit” and have a higher risk. Class III devices usually sustain or support life, are implanted, or present potential unreasonable risk of illness or injury. They can include products like “implantable pacemakers and breast implants.”
95% of Class I devices are “exempt from the regulatory process” and, thus, do not require FDA approval. 10% of medical devices are considered Class III do require the FDA approval. 43% of medical devices fall under the Class II category. Some of them require FDA approval and some don’t.
What Does FDA Approval Entail?
Approval involves notifying the FDA with the intent to market a Class III and, in some cases, a Class II medical device. Those companies seeking approval must first submit a PreMarket Approval (PMA) application or 510(k). The FDA will determine if the medical device seeking approval is “substantially equivalent (as safe and effective) to a device already on the market.” If the device is considered “substantially equivalent”, then the manufacturer can market the device. If it is not, then the approval process continues.
Massage chairs are considered Class I devices, therefore they DO NOT require FDA approval. They do not require a PMA or 510(k) application. If you see any advertisement from any massage chair company that says “FDA Approved”, rest assured you are seeing a classic example of false advertising!!
FDA Approval vs. FDA Registration (a big difference!)
Now, let’s talk about “registration” of a product with the FDA, which is not an “approval” by the FDA. From what I got in my research (online search and phone conversation with an FDA medical device rep), any medical device can be registered by a manufacturer or a US rep for a foreign manufacturer. Registration is a simple process that involves divulging information about the company submitting the registration, submitting the products that are being registered, and an annual renewal fee.
I went through the www.fda.gov site and searched for massage chair company registrations. I saw Family Inada, Human Touch, Luraco Technologies, Infinity, and Osaki Titan as listed massage chair companies. I also saw the manufacturing plant for the Cozzia and Ogawa (and, I assume Fujimedic) massage chairs. So, from what I gathered by reviewing those registrations, either the US distributor of the massage chairs or a US contact person for a foreign manufacturing facility can register the medical devices.
The Bottom Line
The bottom line is this: there are no massage chairs that are FDA Approved for the simple reason that they are Class I medical devices and do not require FDA Approval to be marketed in the USA. However, massage chair companies can and do register their company and their medical devices with the FDA by paying a fee and renewing that fee annually. That DOES NOT mean their chairs are FDA Approved. They are quite simply just registered with the FDA. I would say it’s safe to say that most, if not all, massage chair companies in the USA are registered with the FDA. So, when you see a company state that it and it’s products are FDA registered, know that most are and it is nothing unique to that company or products.
So, if you see an advertisement of a massage chair that says “FDA Approved”, just know that it is false advertising and completely misleading. Don’t be afraid to call out companies that do that! Also, if you see an advertisement of a massage that says “FDA Registered”, know that most, if not all, already are. If you doubt the veracity of their claim, just ask for their registration number and you can look it up on www.fda.gov.
Dr. Alan Weidner
P.S. Give us a “Like”, “Share”, or “+1” and if anyone would like to shed more light on the subject, please feel free to comment below. I am certainly not an expert on FDA approvals, but hopefully this article will get a conversation going.
The vast majority of our customers purchase a chair for use in their home. The warranties for residential use are pretty standard across the board. For example, most Chinese-made chairs have a 1 year parts & labor warranty with a 2nd year of parts coverage and a 3rd year of structural/frame coverage (aka 1/2/3 limited warranty). Most of the Japanese and American made chairs have a 3 year parts & labor warranty, commonly accompanied by an additional 2 years of parts. One company (Synca) actually offers a standard 5 year parts & labor warranty and some Chinese-made chairs (i.e. Novo XT2 and all Infinity massage chairs) have a 1/3/5 limited warranty. Of course, pretty much all companies offer 1 or more extended warranty options to bring total coverage up to 3 or 5 years of parts and labor coverage. Confused? Well, that was the easy part!
Commercial/Business Warranty Coverage
When it comes to warranty coverage for a chair being used in a commercial environment (business setting), the warranties are all over the map! This article will lay out for you the coverage you can expect from each of the major brands we carry. This is very important to know if you are looking to get a chair for your commercial business that will be used by multiple employees. Most massage chair companies understand if you are using it in your office for personal use, but these warranties are for situations where the user traffic is going to be higher.
Luraco – 6 months of parts and labor coverage, 6 more months of parts only coverage.
Osaki Titan – For commercial use, coverage is limited to up to 2 service visits over the life of the chair and 3 years parts coverage from the date of purchase.
Health Mate – 1 year parts and labor coverage.
Synca Wellness – Synca makes a full heavy duty commercial version of the JP1100 (called the Kurodo) that has a 2 year parts and labor coverage. You can also get an optional 3rd year of parts & labor coverage for an additional $250 (for non-wear and tear components). The JP1100 is built for light commercial and it’s coverage drops down from 5 years to 2 years parts & labor (still pretty dang good!). Synca does not recommend the Kagra or the CirC for full commercial use.
Inner Balance – The Jin model will retain it’s regular warranty, which is 1 year parts & labor, 2 years parts, and 5 years frame . None of the Synca and Inner Balance models are approved for malls or airports.
Inada, Panasonic, DreamWave, Positive Posture – The commercial warranty is $200 per year for up to 3 years of parts & labor coverage.
Ogawa, Fujimedic, Cozzia – 6 months of full parts & labor coverage. You can also purchase up to 3 additional years of parts & labor coverage for $200/year.
Human Touch – The following models have 1/3/5 year limited warranty coverage for commercial use: Novo XT2, Bali, Sana, all AccuTouch models, ZeroG 4.0/5.0/5.1. Their remaining models have a 1/2/3 year limited warranty for commercial use.
uKnead – For light commercial use the standard factory warranty applies. That’s 1 year parts & labor and 2 more years of parts only. Structural/frame coverage is 5 years.
Well, that just about does it for the “factory” warranties for each of the brands we carry. I should also mention just a few more important things about this topic:
a. All these commercial warranties have “in-home” repairs, just like their residential counterparts. No need to send off the chair(s) to get fixed.
b. Our very own Peace of Mind Lifetime Labor Warranty does not cover chairs used in a commercial setting.
c. In lieu of our Peace of Mind Lifetime Labor Warranty, we offer a parts & labor commercial warranty for $200/year. This can be purchased for as many as years as desired and is typically billed annually.
If you have any questions about any of these warranties, please feel free to reach out.
Dr. Alan Weidner
P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.
I have more and more folks contacting me about shipping chairs to Hawaii. One of the topics that inevitably comes up when chatting about massage chair shipments to Hawaii is the warranty coverage. I had always assumed that all the brand name massage chair companies had the same coverage as they did on the mainland. Well, after a recent sale to a Hawaiian customer, I learned that this is just not the case.
I did a little homework with most of the major massage chair brands that we carry, and this is what I learned as far as each companies warranty support:
1. Human Touch – My contact at Human Touch said that they do offer parts and labor support for their massage chairs in Hawaii.
2. Infinity – They offer parts and labor support within a 50 mile radius of Honolulu. Any location beyond that is subject to extra charges.
3. Inada – Parts and labor coverage for Hawaii for Inada products.
4. Osaki TitanApex – They have a tech on Oahu who can offer parts and labor support for that island.
5. Ogawa – Their coverage in Hawaii is limited to parts only.
6. Luraco – No warranty coverage from Luraco in Hawaii.
I hope this helps those of you who live in Hawaii and are contemplating getting a massage chair. Of course, contact us beforehand for shipping quotes as well as any updates or changes to the existing companies warranty policies.
I did not confirm this, but I suspect warranty coverage may be similar for Alaska, or at least parts of Alaska. Likewise, if you live in Alaska and are interested in a massage chair, contact us first for a shipping quote and to get up-to-date warranty information.
Dr. Alan Weidner
P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.
Transcript of Video Titled “Massage Chair Industry Update – March 24, 2016”
Alan: Hi, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com’ and today is our biweekly massage chair industry update for Thursday, March 24th, 2016, and not a whole lot to talk about today. Of course, I always say that, and I end up yakking forever, but here’s the things that we’ve got cooking.
[SCREEN TEXT: Stock Status]
Alan: Let me get in to stock just briefly. I emailed the massage chair companies last night for information about their stock, and the only one I heard back from was Infinite Therapeutics, so – or Infinity now, as they’re more commonly known as, they have the – oh, and then Human Touch also notified me that the WholeBody 5.1 is out of stock. They didn’t have an estimated time of arrival of the new models. So, that’s the Human Touch WholeBody 5.1. They discontinued the ZeroG 2.0, and I think they’re also discontinuing the Human Touch 7450, so there are some changes there. Now, Infinity, they’ve discontinued the ‘Ivory’ IT-8500, they’ve discontinued the Iyashi, white exterior with the caramel interior, and they’ve discontinued the IT-8100, but I’m going to talk about a new model that they just introduced, to kind of replace that one, and I’ll talk about that in a moment, and also, the black on black Iyashi is just on back-order. So, that’s the only chair they have on back-order, and that’s back-ordered for two to three weeks. As far as Inada goes, I think they’re all in stock there. I haven’t heard of any other Human Touch chairs that’re back-ordered. Osaki, Titan, and, Apex, I never really quite know until I place the order, if they’re back-ordered. I believe the Ogawa chairs are all in stock. I think the Ogawa Refresh was back-ordered until the middle of March, I believe that’s in stock now. So, anyway, if you have any questions about stock at the time of purchasing any particular model, let us know, and I will say that sometimes we think that they’re in stock, or that we’re told that they’re in stock, and then you know, a week later, someone places an order, and then we send the order in, and they tell us ‘Oh, that’s back-ordered.’ Well, sometimes they don’t know fully if the chairs are back-ordered or not, at the moment – well, let me put it to you this way – at the time that they tell me that they’re stocked, or not stocked, I believe that, but the stock could disappear in a day or two, or three, or four after I do this recording. So, a week from now, the stock may be gone, and we’ll let you know if the stock, if it’s back-ordered, and usually it doesn’t take longer than one or two weeks, except for the Infinity Escape, which took like two-and-a-half months. January, February, oh my goodness, yeah, we didn’t – we got it, January, February, half of March – yeah, it was two-and-a-half months. That’s rare, that’s very bothersome to me as a retailer, and very bothersome to my customers, but sometimes that happens. So, anyway, having said that, let’s move on.
[SCREEN TEXT: New Infinity IT-8500X3 & Infinity Evoke]
Alan: Infinity, now, I told you that they were discontinuing – or that they discontinued the IT-8100 – well, they’ve made a couple of exciting announcements, one of which is very interesting to me. The Infinity IT-8500, I don’t know if you’re aware of this, but the Infinity IT-8500 is a Chinese-made chair, all the Infinity, and Osaki, and Human Touch, they’re all Chinese chairs, but their chair, the IT-8500, has been our top selling Chinese chair for as long as I’ve been selling it. I figure that’s probably five, maybe five years, and our top selling Chinese brand, or Chinese model, made model. It just continues to be a popular chair, and the one thing that it lacked, in my humble opinion, was – it was a – it didn’t have the 3D rollers. Well, people were fine with that, because, and I’ll talk about this a little later as well, as far as adjusting intensity, for a chair that does not have 3D rollers, but this chair, the IT-8500, very popular chair, good bang for the buck. It was priced, for the longest time, at $3995. Now, it’s $4295; still a very good price, for a good feature set in a chair. Well, they’ve come out now, with the new IT-8500X3, and that has – and the X3 alludes to the 3D technology – so it has the same fit, and same body. I’m just looking at the thing here, excuse me, the spec sheets, and let you know what they have. They’ve got new 3D auto programs, they’ve got an auto extend neck feature, they’ve got five 3D intensity levels. Let’s see the chair is going to be selling – it’s going to be retailing for $5795, with a $300 off promo code, so that’s – instant savings, that is, so it’s $5495. So, it’s going to be $1200 more than the IT-8500, which will have the – but it’ll have the 3D rollers, it has – oh, it says here also, it has the Bluetooth compatibility. You know, the 8500 has the older, you know, download your music to a jump drive on your computer, and then plug it in to the USB port in the back of the IT-8500. Well, now it’s going to have Bluetooth connectivity, which is great because you can just connect from your cell phone, and play your music. It has a sleeker, redesigned remote, so I don’t know what sleeker looks like, but I know the remote right now, it’s a fairly, good rectangular shape. It’s a good size, easy to see, but we’ll see how it looks, and it still has the decompression stretch, and spinal alignment. They call it spinal alignment, it’s the shoulder airbags that pin the shoulders back. The stretch program on the IT-8500 is awesome, the neck massage, awesome, foot rollers, awesome, it’s a great chair. So, I’m very curious to see how this new IT-8500X3 is, and I’ll let you know once I find out more about it. I’m sure we’re going to get it in one of our showrooms – but one, maybe both of our showrooms – but definitely we’ll have it in the California showroom. Anyway, there’s another new model they’re sending out, or introducing now, to the market, called the Evoke, E-V-O-K-E, Evoke, and here are the basic features – and again, I’m sorry for not looking at the camera, I’m just looking at the stat sheet that they sent me – zero gravity, deep tissue massage, space saver, airbags from head to toe, well, everybody seems to have that, lumbar heat, foot rollers, heel rubber, and I think that’s the same thing that they have in their Escape, which is their lower priced L-track chair. And that heel rubber kind of – it’s a great foot massage – and I don’t know if it’s going to have the same six rollers per foot that the Escape has, but the heel rubber is pretty cool, as it grabs the heel, and gives that a massage. So, anyway, that’s the Evoke, and that one’s going to be selling for $2695, so it’s going to compete price wise, with the Osaki 4000T. The Osaki 4000T is a real – it’s a workhorse, it’s been around forever – it doesn’t fit some people very well. I’ve found that the Osaki 4000T, and probably the 4000 that you can get on Costco, the Dreamer, the Osaki Dreamer, and the Osaki 7200H, and 7200CR, they have shoulder airbag housing that’s a hard stop, and so what’ll happen is when you sit in the chair, and then you put your arms out, to go in to the armrests for airbag massage, the bottom of the housing, the shoulder airbag housing, digs in to your upper arms, and it can be quite uncomfortable. It’s worse on the Osaki 4000T, and the Osaki 4000, not as bad on the Dreamer, or on the 7200 series, but it is burdensome for a large, broad-shouldered person to sit in that bloody chair, it becomes irritating. Well, this is a chair, $2695, that kind of competes with the 4000T. It has the deep tissue massage, the 4000T is the more moderate, mild massage, this Evoke seems to be more deep tissue. It’s a space saving technology, none of the Osaki 4000, or 4000T models, have it, lumbar heat, foot rollers, the foot rollers on the Osaki 4000T are pretty mild. I suspect with Infinity, knowing their other chairs, it’s going to be a good, intense foot massage. Anyway, that’s the new Evoke, so I don’t know if I’m going to be having that in my showroom either, maybe I will. The 4000T is kind of an older technology, it’s been around for years. That’s kind of – that was the flagship chair for the Osaki brand, and then, of course, they’ve now got so many other models, and model – brand lines, and you know, whatever, so anyway, just so that you know.
[SCREEN TEXT: Update on the SoCal Showroom]
Alan: Alright, what else have we got cooking? Let’s see, oh, our Southern California store, I was just down there last week. We were doing some recording for a television commercial. Well, our walls are still as bare as the day is long, I mean, and they’re long walls. So, the guy that did our buildout is going to put up some sconce lighting for us, and some nice trim, and we’ll put up some pictures, and you know, we’ll have Mona kind of pick some nice artwork, or whatever, or maybe some nice pictures of massage chairs, heaven forbid, and we’ll put that up on the wall to kind of make the wall look a little busier. But I’ll take the videotape of that when we have that done, and it’ll look sharp, but we’ll post that up for you to take a look at, but that Southern California store is a nice store. I like it, it’s wider than our store here in Utah, it’s deeper than our store here in Utah. You feel like you can have more than one person in there at a time, looking at chairs, but I really like that store, great store, and great staff. So, go down and meet Michael and Chris, they’re just awesome, and for those of you that don’t know, and of course, if you’re only Vietnamese speaking, you’re not going to understand a word of what I’m saying now, but Michael Nguyen is our showroom manager, and he’s bilingual, Vietnamese and English. And so, you know, feel free to give us a call at that – at our, well, here – our number there is 562-865-4607, 562-865-4607. Go ahead and call, and you can talk to Michael, if you’re Vietnamese, of course, talk to him, but for Anglos, you can talk to Michael or Chris.
[SCREEN TEXT: Massage Chair Tip!]
Alan: And one last thing I’ll chitchat about, just – you know, I should do this every one of these video recordings – these biweekly updates, I should give like a massage chair tip, or something like that. But one thing that people – I tell people, all the time, about in our showroom is how to use – how to change the intensity of a massage chair if it’s too intense for you, and you don’t have the 3D rollers. Even if you do have 3D rollers – by the way, 3D rollers mean that the rollers can move forward or back to increase, or decrease, the intensity of the massage – well, what do you do if the lowest intensity setting of the 3D roller is still too much? Or, what do you do if you’ve got a chair like the IT-8500, which is a deep-tissue massage chair, but it doesn’t have the intensity adjustment ability, it doesn’t have the 3D rollers, or now it does, but if you can’t get it low enough? Well, what we always recommend is using something that we call a throw blanket. Now, I don’t know if you know what a throw blanket is, but a throw blanket is like a decorative blanket that a lot of people use for, you know, to decorate a couch, or a chair, and these massage chairs aren’t the prettiest things in the world, so a lot of people use throw blankets to kind of, you know, try to camouflage the chair. But well, you can use that throw blanket, if you fold it up in quarters, or whatever, and you use that as a back pad. It’ll, you know, lay it down the length of the chair, and use that as a back pad. It’s a wonderful way to do it, because sometimes people use pillows, like sleeping, bed pillows, or couch, decorative pillows. They’re too thick, you’re not going to feel much massage at all. So, you know, if you can get a thin foam pad, or something like that, that’d be great, a memory foam pad, like the iRobotics 7 comes with a memory foam pad now, which is great, but just use a throw blanket, it’s awesome. Plus, if you’re the decorator of the house, and you look at that chair, and you go ‘Oh my goodness, that is butt ugly,’ and you want to change the look of it, use a throw blanket for that too. Anyway, there’s my intensity adjustment advice, and my decorative advice, which is so amazing.
[SCREEN TEXT: 888-259-5380]
Alan: Well, I think that just about does it for this week. If you have any questions, feel free to give me a call at 888-259-5380, there you go, and of course, you can always email me, comment on our YouTube channel, or on our Facebook page, or you can go on our chat software, whatever. You can always reach me, and if you don’t get directly to me, I will always call you back, but anyway, feel free to give us a call. If you found this video helpful, please feel free to thumbs up ‘Like’ us on YouTube, and of course, share this, or any of our other videos, on your social media platforms to help us spread the word about massage chairs, we appreciate that. Massage chairs are kind of a new thing, relatively infantile in its stage of development here in the United States, and we appreciate you helping us spread the word about it, because this is a great thing. Duh, that’s why I do it. Well, anyway, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com,’ and I will see you in two weeks. Bye bye.
Transcript of Video Titled “3D Rollers – ZeroG 4.0 Massage Chair”
[SCREEN TEXT: 3D Roller Technology]
Alan: Hi, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com’ and today we’re going to discuss the 3D roller technology in the ZeroG 4.0 massage chair from Human Touch. Now, 3D roller technology means that the rollers can be moved forward or back, to increase or decrease the intensity of the roller massage, respectively. Now, this is a feature that’s fairly – it’s not been common in the past, or you don’t – you didn’t find it in a lot of chairs, but now it’s becoming increasingly popular, and you see it in more and more models. Well, Human Touch is one of the pioneers of 3D roller technology, and they’ve had it on their chairs as long, as far back as, I think, since I started in this business 9, 10 years ago. Anyway, what I’m going to show you is, on this remote control, I’ve already turned on the rollers here on the neck region of the 3D, and you’ll see on the remote control, there’s a section here called ‘Intensity and 3D.’ What’s unique about this chair is that you can increase and decrease the intensity of the shoulder region, independent of the low back region. You’ll see we’ve got a low intensity here on the shoulders, and a medium intensity on the low back. That is very unique, because in every other chair that has 3D roller technology, it’s one setting for all areas of the spine.
Alan: So, if you increase the intensity of the rollers on, say, the Inada Sogno, or on one of the Osaki chairs, like the Cyber or the Dreamer, the chair, the rollers will move forward in, for the whole spine, not just a sectional area of the spine, and that’s what this chair does. So, you’ll see, you’ve got the shoulder region, and we’re going to show that here. We’ve got the rollers now, and if I push this button, it goes to the second level, and then it comes out to the third level, and it’s really hard to see this, but the rollers have actually moved forward. Now, now they’re coming forward, you can see them coming forward a little bit more, if I retract – if I bring this back up again, if we wait until it comes back up again, and I retract it back up to setting number one, now the rollers start to – now they’ll pull back in again, now they’re pulling back in. So, it’s hard to see there, but what I’m trying to show you is that, you can move the forward and back, for the shoulders, independent of the low back, which is very unique to this chair, you don’t see that in any other chair on the market. So, if you want a very nice-priced chair that has the zero gravity, and it has a phenomenal foot-and-calf massage, and has 3D roller technology, the ZeroG 4.0 is a great option. I hope you found this video helpful. If you did, please feel free to share us and ‘Like’ us on all your social media platforms, Twitter, Google Plus, Facebook, YouTube, and please, subscribe to our YouTube channel if you’d like to be updated with subsequent videos that we put out, and we try to put out one to three videos every week. I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com,’ thanks so much for visiting today, and we will see you on the next video. Bye bye.
Here are a few things of note that are going on in our business as well as the massage chair industry:
1. Luraco iRobotics 7
Luraco introduced a new model, the iRobotics 7, at the Consumer Electronics Show (CES) in Las Vegas back in January. At that time, the chair was not fully completed but the body was on display at the show. That model is now about ready for market deployment and I will be checking it out next week during my trip to Texas (see #3 below).
As anticipated, the Black Friday and Cyber Monday was crazy busy! Because of the number of sales and the number of people who called me to see if they could have a few more days to decide on the right massage chair (it’s not really a spur of the moment decision!), we have extended our Cyber Monday pricing to the end of this week. I can’t put the deals on the website, so you’ve got to call me at 888-259-5380 to find out what pricing is available for the rest of this week. Continue reading “Christmas Shopping Deadlines!”
Today is Black Friday, and the start of the holiday shopping craziness. I will reiterate here what I say every year at the same time…Don’t wait until the last minute to get your massage chair holiday shopping done.
Shipping deadlines are one huge thing, and I’ll get into those on Monday’s post, but models and colors start to dwindle daily starting today as so many people start rushing to get their perfect massage chair.
No matter how much the massage chair companies plan on sufficient inventory, there always seems to be a model or color that goes into back order status this weekend. So, again, if you are thinking of getting a massage chair for someone for Christmas, don’t wait too much longer…or else you’ll have to settle for scraps.
“Tis the season…yes the season of celebration, but also the season of procrastination! Because Black Friday/Cyber Monday was a little later in the year than usual, your holiday shopping days have been cut down a bit. And that means that shipping deadlines have already come upon us…and in some cases passed.
The last delivery date, in MOST circumstances (but not all!), would be December 24th, which is a Tuesday this year. If you are ordering a massage, regardless of where you live in the country, you have until the end of this week to order. Even that deadline may be too generous if lousy weather hits enroute to the chair’s delivery to your home or business.
When I first saw the Osaki OS-3D Pro Cyber I thought the body styling was very reminiscent of the Osaki OS-7075R. As you may or may not know, the OS-7075R model has had it’s fair share of breakdown problems and was built in a different manufacturing plant than the rest of the Osaki models. Because of that, I thought maybe the Cyber had been built in the same factory and maybe, just maybe, it would have the same problems as the 7075R.
Well, I was happy to find out during my visit to Osaki in October, that the Pro Cyber was built in the same large, well-known factory in China where the rest of their models are built…models which have a great, proven track record.
1. Osaki has come out, yet again, with another model. This one is called the OS-3D Pro Cyber. I have a brochure on it, but the price has yet to be determined. It appears to be a more modern looking version of the OS-7075R with a couple of varied features from the 7075. For example, the brochure speaks of “next generation air massage technology.” The explanation in the brochure is “Through innovative engineering, we have reduced the total number of air bags but have increased the volume and surface area of massage. By doing so the total number of working valves has drastically reduced from prior models, which ultimately put less stress on the chair, making it one of the most mechanically sound massage chairs in the market.” Continue reading “News & Notes (inc. Yet Another New Osaki Model)- 10/16/2013”
I have been writing an 8 part series of reviews of the warranty coverage of each of the 8 companies I represent on my website and store. It is important to note that the discussions in those reviews pertain solely to residential chair placements and use. What about commercial coverage? Do the chairs have different coverage if they are placed and used in a business? Well, for the most part, yes they do.
This article will address the commercial coverage offered by each company for their massage chairs. If you use the chair in a business setting where multiple employees and/or customers use the chair, then that would be considered commercial use. If you are buying a chair for your office and you are the principal user of the chair, then the normal warranty would typically apply. Some examples I have seen of commercial use meriting different warranty coverage would be spas, salons, tire stores, auto dealerships, employee perks in a business, doctor’s offices, dentist’s waiting or recovery rooms, retail outlets, gyms, teacher lounges at schools, etc.
Osaki has been really active in the new model department over the last few weeks and months. I have already discussed the new models in previous posts, but thought today I’d go over the major feature-sets of the new OS-Pro Marquis and OS-3D Pro Intelligent. Each chair has something quite unique that contributes to the market, rather than just a subtle spin on other models.
One of the things that I hold most dear in my relationship with my customers is the ability to tell them that the chair they are buying is backed by a massage chair company with a great warranty for their chairs. It is so important to me that my customer has the best support available when they buy a chair from me because they are committing thousands of dollars, often sight unseen, to a chair that is supposed to bring them pain and stress relief. Continue reading “Customer Warranty Support – What Should You Expect!”
Well, it was a very busy weekend in the massage chair industry, as it is in most retail businesses. I thought a stock update would be helpful for you this morning so you know what is available as of today:
1. Human Touch – HT-9500 (espresso color) is back ordered until the first week of December; ZeroG 4.0 (espresso color) is back ordered until late December; the ZeroG 4.0 in black is in stock but under heavy inventory pressure and will be restocked in late December. It could be out of stock long before then.
2. Inada – the red Inada Sogno is back ordered until later this week; there is about 1 week of inventory left of the Inada Sogno in creme and the black leather Sogno. So, if you want those colors order NOW. All other models and colors are shipping without delay.
3. Infinite Therapeutics – stock is good on all chair models and colors for the time being. The new IT-8100 has not arrived yet for the first shipments, although that model is available for purchase. It should be here this week.
4. Osaki – The brown and ivory OS-7075R’s are back-ordered until mid-December; the black OS-7075R is back-ordered until December 6; the OS-3000 in black and brown is out of stock, but there is no date for a new shipment; all OS-1000 colors are out of stock until the end of the first week of December; every other model is in good stock.
5. Panasonic – all available models are in stock, with some inventory pressure.
6. Omega – all chairs are in stock.
Considering that we just got through the busiest shopping weekend of the year, stock is not too bad. But, having said that, I will also say that it will change with each succeeding day as we march toward the Christmas cut-off. I feel pretty secure telling you that if you have your orders in by Monday, December 17th, there is a fabulous chance that your chair will get to you by the 24th. Of course, if you order white glove delivery or if you live in a remote place that may not be the case. But, call to be sure if you are concerned at all.
A wonderful week ahead as we get into the Thanksgiving holiday in the USA. I know my friends and family in Canada have already celebrated Thanksgiving in October, so consider this a late holiday greeting!
I am very grateful to all of our site visitors, our clients, and our YouTube viewers. You have made this such a fun industry for me to be a part of. I absolutely love being in the massage chair industry.
A couple of things have come across my desk this week that I thought you’d like to know about…
1. Osaki has introduced a new massage chair model, the OS-7075R. This chair is exactly like the OS-7000, except for two things: a.) the new 7075R will have mechanical foot rollers. Foot rollers seem to be all the rage right now, thanks in part to Infinite Therapeutics’ success with the IT-8200 and IT-8500, both of which have mechanical foot rollers; and b.) the motor that powers the roller system in the OS-7075R has more horsepower, thus giving the roller mechanism a little more kick and firmness. So, yes, that means the OS-7075R has a little stronger roller system than the OS-7000. When I say it is exactly alike except for those two things, I also mean it looks exactly like it as well.
2. A a result of the new OS-7075R, Osaki will be discontinuing the OS-7000 once existing stock and shipments have been exhausted (I’ve got a black floor model for sale now, I guess. Give me a call at 801-651-2026 if you are interested in it!).
3. The brown Osaki OS-7000 massage chair is back ordered for 18 days for the BROWN color only and the Osaki OS-3000 in BROWN is back-ordered for 8 weeks.
4. Infinite Therapeutics is working on releasing another new model before the Christmas shopping season. I don’t know much about it, but it will probably be a tweak to the current best-selling IT-8200 and IT-8500. I will let you know the moment I learn more.
5. Human Touch is back-ordered on the Espresso-colored HT-9500 until early November. Everything else is currently in stock.
JUST A WARNING: we are getting close to the busiest season for massage chairs. If you are thinking of getting a massage chair for Christmas, my strong recommendation would be to buy now when stock is really good for all companies. If you want until later in November, you may be having to settle on models and colors that may not be your first choice. Just a word to the wise!
Yesterday, I created a short 5 minute video showing, step-by-step, how to use our comprehensive massage chair comparison chart. We have a lot of folks using the chart so I figured making a tutorial video would be wise. Enjoy…
Transcript of Video Titled “Massage Chair Comparison Chart”
Alan: Hi, this is Dr. Alan Weidner from ‘Massage-Chair-Relief.com‘ and today we are going to show you how our comparison chart works on our website. This is a comparison chart that we have spent three to four months putting together, and we still adjust regularly as we learn more about each chair model that we carry, or as we introduce a new model. It is a comparison chart that comprises close to 55 different features that take from each of the chair models and compare one to another. And to get to our comparison chart, all you need to do is scroll down the page on our ‘Home’ page – this is our ‘Home’ page – and here on the right-hand side you’ll see ‘COMPARISON CHART,’ and if you click on that link or anywhere in this area, it’ll take you to the comparison chart. Continue reading “Comparison Chart Tutorial Video & Transcripts”