Mail Bag: Some Questions & Answers Involving the Panasonic MA73

Panasonic logo
Panasonic logo
Panasonic MA73 massage chair
Panasonic MA73

Customer Question #1:

Hi, incredible website with so much great information! I am thinking of ordering either the new Osaki Summit or the Panasonic EP-MA73. I was leaning towards the Osaki Summit because of the L-track but am wondering which one offers a stronger massage as I like a really deep massage, and which one offers a better neck/shoulder massage?

My Response #1:

Hi, Jeff
Thanks for your email. Great questions. Tough to answer actually. The Summit is awesome because of the L-track, which the MA73 can’t even touch. Even though the Summit has a good neck massage, I’d have to give the nod to the MA73 for the neck massage. The MA73 definitely gives a better shoulder massage (top of the shoulder – traps). Both give a great massage between the shoulder blades.

I really love the extended roller track (L-track) so I might be a little partial to the Summit.

Customer Question #2:

hi alan
need to get new chair soon
the panasonic MA-73 looks interesting to us (dad and i) – mostly because how you describe it as being used for a regular chair also (to sit and watch TV – etc)
this is why we LOVED the sanyo 8700  — as it is a nice chair to simply sit in by itself off — or when using its super smooth slow massage (with no big intruding shoulder bags or arm bags – etc,)
and this is why I kind of hate the pro-dreamer I use  – as the shoulder bags interfere – and the arm bags are too big to allow normal arm placement on top when just sitting
few concerns I have about MA-73 —
1 – its not zero gravity – right?  I realize you can get that effect somewhat – but never its quite the same? having the seat incline as it should is a big deal to me – as my lower back is bad
2 – I like arm bags – but when not using them can one place arms “comfortably” on top without feeling they’re being forced up too highly (for simply sitting and watching TV)
3 – would you say this has one of the best neck massages ? and for somebody 6’2” ?
4 – are the calf/ottoman bag area big enough to truly do a good wrap-around massage on calf area. I find that many of the folding type ottomans lack the bigness or surface area to do calfs well
conclusion — the chair really does seem to be an ideal chair for us – except the zero gravity which I’ll never understand panasonic decision there
Kim  Smile

My Response #2:

Hi, Kim

Thanks for your emails. Great to hear from you again! Here are my answers to your queries:
1. The MA73 does not have the zero gravity feature. It stays static throughout the recline and during each program.
2. Yes, the arm rests are optimal for use without the airbags. You will sit quite comfortably, including your arms, when using the chair as a recliner.
3. Yes, it has a great neck massage…especially on the top of the shoulders. Plus you can adjust the 3D rollers to make the massage even deeper.
4. The calf airbags do not wrap around the calves as you are hoping. They are pretty shallow.

Customer Question #3:

Hello Dr. Alan!

I loved the free report. Found it very informative and helpful. My husband and I are looking to purchase a massage chair. Ever since my first pregnancy I have had sciatica, and we just happened to have the occasion to sit in a Panasonic EP-MA10 and a Human Touch 5.0 this weekend while shopping for furniture for our new home.
So that’s what got me scouring the internet trying to figure out what chair we should invest in, since I am now expecting our 3rd, and the sciatica and pelvic pain are 3 times as bad, 3 times earlier along in my pregnancy than before.
I’m not sure I know yet what chair is the right one for us yet. I lean toward Panasonic at the moment. My husband is 6 ft 2, and I’m 5 ft 3. It is quite the investment, and I want to make sure we can both benefit fully. I have been watching your videos on Youtube and reading as much as I can to make the best possible investment decision.
Thanks for reaching out.
Kind regards,

My Response #3:

Hi, Juli-Anne
Thanks so much for downloading my report and emailing me. Congratulations on your pregnancy! I’ve got 6 and it never got old!! I love just being a dad and a grandpa.
I might suggest taking a look at the chairs with the extended roller tracks (also called L-Tracks). They extend down the back and under the seat to give a roller massage to the gluts, piriformis muscles, and the top of the hamstrings. For someone who suffers from sciatica, I think this technology is an absolute revelation. You will be a butt massage like no other and it just may help your sciatica symptoms more than you’d expect.

Take a look at the Human Touch Novo XT, which is currently our best selling chair. It has the extended roller track, foot rollers, great neck and upper back massage, along with tons of other airbags and programs.

The uKnead Lavita is another L-Track chair that does a fantastic lower back and butt massage, as well as having a strong neck massage. Great foot rollers and arm airbags, as well as calf rollers!

Panasonics are fabulous chairs, but they don’t have the extended roller track. Take a look at the MA73, which has a roller track that goes down to the tailbone area and gives a fantastic roller massage. Great neck and shoulder massage (its roller actually massage the top of the shoulders, too. That is unique to the Panasonic MA73).

Check these models out and let me know what you think. When you are ready to buy, I’ll tell you what sales we have going on for each model.

Ask any other questions. I am always at your disposal.

Dr. Alan Weidner

Mail Bag – Safety, the right L-track, IT-8500

email sign with mouse
email sign with mouse

Customer Question #1

Hi, I am keen on purchasing a massage chair but my problem is that I need to know how safe they are. I have three compression fractures in my spine because I used to have osteoporosis. After a decade of treatment my condition has improved to now be classified as osteopenia. I can not get any clear information about how appropriate a massage chair is for me and my doctor, who appears to know nothing about massage chairs, advises caution. If you have any information, advice or feedback I would very much appreciate your input before I make any decision. Thank you for your time, any qualified advice would be most welcome. Regards, Ben

Response #1

Hi, Ben

Thanks so much for your email. I have had quite a few customers (and patients) with osteoporosis and osteopenia use massage chairs and, to my knowledge, no one has had a problem with their spine from the roller mechanism of a massage chair. I suppose that there might be more risk for severely osteoporotic patients because of the decreased bone density, but the rollers, for the most part, only work on the paraspinal musculature and not on the vertebra themselves.

To be extra safe, here are a couple of suggestions for you when choosing a chair:

  1. Make sure the chair has a width adjustment feature (most chairs do), which will allow you to widen the rollers if you feel like they are hitting your vertebral bones at all, and
  1. Use a back pad or throw blanket when you first begin using your chair to make sure the intensity is accommodating enough for your spine. Some chairs come with 3D rollers, which means that you can move the rollers more forward or back to allow for a more or less intense massage experience, respectively. Then, if the massage feels too intense for your back, you can just retract the rollers a bit to a more comfortable position.


Customer Question #2

Hello. I have just started looking into massage chairs. I thought the Osaki 4000T would be a good fit for functionality and budget. I had read on your website that it is very similar to the Brookstone UAstro2, so I went to our local Brookstone to try out their model. It was nice, but I tried their newer model, the Renew, and found that I really liked the L-track on that model.

With that in mind, I saw that you mentioned the Iyashi as well as the Osaki 8500 & Osaki Summit as having L-tracks; the 8500 is the only one even close to my budget.  So I have a few questions about that model:

1) How do you think the 8500 compares to the Iyashi and Summit?  I see that you mentioned a more advanced roller system in the Summit.  Would that difference be very noticeable to a novice? From your comparison chart, it looks like other key differences are # of airbags (I’m not sure what the practical implications of this are), music (I don’t care about this at all), and twisting. Anything else?

2) If you’ve tried the  Brookstone Renew, is there anything you can tell me about how similar is it to the experience in the 8500? I understand this is quite subjective!

3) What is the non-reclined length of the 8500? I understand the chair back needs to be 6″ from the wall (which is a great feature!), but how much additional distance (on the floor) is there from the back of the chair to the front of the chair/ottoman? Is that the 60″ that’s noted on the comparison chart?

Thank you,

Response #2

Hi, Dana

Thanks so much for your email. I’ll just start off by saying that whatever massage chair you eventually decide upon, you are going to love it!!

Here are the answers to your questions:

IT-85001.) The 8500 is a great chair for the money, but it’s roller system is less sophisticated and does a bit less than the roller system of the Iyashi or Summit. If don’t know how the Renew feels, but I’ve heard it is a cheaper made chair. I don’t think you’d recognize much of a difference between the two if you’ve only sat on one…and it was a while back.

The other major difference would be the size of the chair…it is a smaller chair than either the Iyashi or the Summit, so it will ideally fit folks who are 6′ tall or shorter. The Iyashi and Alpine will comfortably fit people as tall as 6’5″. The Summit and Iyashi have hip airbags which are absent altogether on the 8500. The foot roller mechanism is quite intense on all three models, but even moreso in the 8500, in my honest opinion. You can actually adjust the foot roller speed with the 8500, which is quite unique.

2.)  Regarding the Renew, see my comment in #1 above.

3.) You only need about 3.5″ from the wall for the 8500. The 60″ length you saw is, as you assumed, the length from the back of the chair to the front of the ottoman.

If your budget allows a chair the price of the 8500, I might suggest you take a look at the Osaki Maxim, which is our top selling online L-track chair.


Customer Question #3

Hi Dr. Weidner,

First, thanks.  I’ve appreciated all that I’ve learned on your site, your Youtube videos, and the reviews your clients have given on the various chairs.   I’ve decided, based on their customer service reports, that you’re the one person I would do business with with respect to buying.

I can’t get over a few hurdles.  Obviously, this is a lot of money.  I’m looking at it as a long-term investment, but it’s still steep.  Adding to that is the fact that there’s so much in the way of chair failure out there.  I worry that when I drop several thousand dollars I’m going to end up having long-term problems to go with my long-term investment.

I looked at Osaki, but I’m a bit too big for the chair, and then there’s the Chinese manufacturing.

I can’t afford an Inada or a Panasonic chair that does what I would like it to do, though I know they are the most reliable.

I’ve been looking at the Infinity IT-8500 based on features, price point, and its accommodation of a person of larger size like me (6’2″, 285), but again, there’s the Chinese manufacturing, and all those airbags seem to be begging for a rupture.

So I’m stuck.  I would like to pull the trigger but I’m still doubting.  What do you say to people like me? What chair can you recommend as reliable?  Why should I buy, and what will allay regret and buyer’s remorse?   Thanks for listening.   Joy to you and your family,


Response #3

Hi, Paul
Thank you so much for your email and insightful questions. I truly appreciate your trust and confidence in me to assist you in this decision-making process.

I totally get your concern about the quality of Chinese-made chairs, especially when compared to the Japanese-made models, but I must say that the quality of the Chinese chairs has improved so much over years since I got in the business. The failure rates are between 2-5% and the chairs should last you 10 years.

I will also say that Infinity chairs are great! I rarely hear from my customers complaining about issues with their chair, which could mean one of two things, both of which are great for you, the buyer:

  1. Their chairs are not breaking down, or
  2. When they break down, Infinite Therapeutics (IT) takes such good care of the customer that I never hear back from them about the problem they had.

Now, some companies have a weak tech support department and, when that is the case, I hear back from an unhappy customer because they are not being taken care of as they should. I rarely, if ever, have a problem with the customer support at IT.

The IT-8500 is one of our most popular sellers currently. It is a fabulous bang-for-the-buck and has a vigorous massage, which is something that a lot of people are looking for. The foot rollers and stretch program are also awesome. It’s just a great combination of features for the price, IMHO. The only thing it lacks in today’s market is the L-track. If you are considering an L-track chair, I might suggest the Osaki Pro Summit, which has the L-track and is priced the same as the IT-8500.

I hope this helps put your mind at rest about a chair, especially a Chinese-made chair.

Dr. Alan Weidner


Quick Hits – New Massage Chair Models; Inada Award; New Infinity Digs

OS-Pro Maxim
OS-Pro Maxim

New Osaki Titan Models

Osaki Titan just announced the arrival of some new models and the discontinuing of some less popular ones. Here are the new ones, and you can see each of these on our website:

  1. Osaki OS-Pro Maxim – This is an L-track chair that also has mechanical foot rollers, zero gravity,
    Osaki Maxim
    Osaki OS-Pro Maxim

    and Bluetooth connectivity. It is a very nice chair. I just got one for our Utah showroom this week and so far the feedback is quite positive. It is a smaller sized chair so it won’t take up a lot of room in your home or business. It is a nice looking chair, as far as aesthetics go. It also has a music system and a pretty cool and easy to use touch screen remote control. The L-track is 47″ long, so it’s a little shorter than some other models, but for $3295 it is really quite a good bang-for-the buck.

  2. Osaki OS-Pro Summit – This is an exact replica, inside and out, of the Titan Alpine…with one major difference – the shoulder airbags on the Summit are on the side of the shoulders and not behind the shoulders, as they are in the Alpine. This provides the grasping function of side shoulder airbags, thus allowing the upper body to be tractioned a bit more when the rollers go up and down the mid back area. Everything else, though, is the same. It is priced $300 more than the Alpine for this reconfiguration of the shoulder airbags and housing.
  3. Osaki TP-8500 – Another L-track in the $3K price range. This is an upgrade of the Titan TP-Pro 8400, which is being discontinued (see below). Some of the features of this chair include a USB charging port, new foot and ankle massage configuration, new design features like quick keys on the inside of the armrest, and some new massage modes. Like the 8400, the 8500 is a handsome chair with some stylish color combos.
  4. Osaki OS-4000LS – Again, another L-track from this company in the $3K range ($3295). This
    Osaki 4000-LS
    Osaki OS-4000LS

    model has the space saving feature, a USB charging port, a rather short 42″ L-track, shoulder width adjustment, mechanical foot rollers, and a very nice body styling. This is the same chair as the OS-4000CS, which is a Costco exclusive, but this one has the mechanical foot rollers, which I think are well worth the extra $200-300.

Discontinued Osaki Titan Models

I also mentioned that they are discontinuing some models. Here are those models:

  1. Osaki OS-7075R – The only surprise about this one is that it took them this long to discontinue it.
  2. Titan TP-Pro 8300
  3. Titan TP-Pro 8400
  4. Apex Lotus
  5. Apex Regal
  6. Osaki OS-7200CR – the OS-7200H is still in their line-up, but the CR has been discontinued.

I might also mention here that Osaki Titan has also dropped some prices on a few models, which are also reflected on our website:

  1. Osaki Japan 4D – dropped from $5995 to $4995
  2. Osaki Japan 4S – dropped from $7995 to $6995
  3. Titan TP-Pro Alpine – dropped from $5495 to $3995

Inada Wins Another Award!

Inada was just listed again, for the 3rd year in a row, on the prestigious Inc. 5000 list of fastest growingInc 5000 US companies. Way to go, Inada! Pretty impressive to be included in a group that generated an aggregate revenue of $200 billion over a 3 year period. Good folks over there at Inada and I couldn’t be happier for them.

Infinity Moving Into A New Facility

…And what a beautiful facility it is! In the next 4-6 weeks, Infinity will be moving into a brand new 45,000 square foot building to consolidate all of their different departments. When I visited them a couple of years ago, they had their sales and tech departments in different buildings. Now, they will all be together, which can only optimize their company even more. Congratulations to Infinity for the growth the merits such a change.

Infinity massage chairs
Infinity’s New Headquarters