Ogawa Smart 3D vs. Ogawa Touch 3D

Buy massage chairs online
Buy massage chairs online

Cozzia and Ogawa are built in the same factory in China and are essentially the same company here in the USA. Their operations, both administrative and logistics, are consolidated at the same California addresses. We began carrying the Ogawa line of chairs at about the same time that we opened our Southern California showroom.

Ogawa Smart 3D massage chair
Ogawa Smart 3D

The Ogawa Smart 3D massage chair was introduced shortly thereafter and quickly became their flagship model. It was unique in that it used a Samsung tablet as the wireless remote control through the Ogawa app. So, you could use the tablet to run your massage chair AND for all the other functions that one would ordinarily use a tablet computer, i.e. download other apps,etc. It was very versatile for the user. The remote also connected wirelessly to the chair’s speakers. The Ogawa Smart 3D also had a strong dual roller massage, foot rollers, plenty of airbags, Bluetooth connectivity, and it could handle a taller and bigger body.

The chair seemed to capture the imagination of a certain percentage of our customers. I know it captured mine! After a number of sales, we had one of our customers mention to us that he was having trouble getting his tablet to connect to his chair through his Wifi. Ogawa replaced his tablet to rectify the problem, but the problem persisted. It became evident that the function of the chair was tied, of course, to the quality of the Wifi connection. Bad/spotty connection = bad/spotty chair functionality. Of course, you could still use the chair’s hardwired quick keys, but they did not offer all the functionality that the wireless app offered. Our customer became quite frustrated and eventually exchanged the chair for another model altogether.


Ogawa Smart 3D massage chair remote control
Smart 3D remote

We brought his model to our showroom and it worked fine…in other words, we had a better Wifi connection. Over the last year or two we have had a few other complaints about the same connectivity issue. The chair worked for most, but for a few it was not what they wanted to deal with. We still have our floor model in our California showroom and it’s working fine. We also found out that replacing a bad tablet was quite expensive ($250 charged to us by Ogawa) and that it did not fall under the warranty of the Ogawa chair, but rather under the Samsung warranty. Hard wired remote controls seem more durable plus they cost considerably less if they go bad and need to be replaced.

Ogawa Touch 3D massage chair
Ogawa Touch 3D

Late last year, just prior to the holiday buying season, Ogawa introduced the new Touch 3D massage chair, which is a similar chair to the Smart 3D, but with a hard wired remote and not a wireless tablet. I think this is a wonderful substitute for the Smart 3D and you aren’t sacrificing too much by getting it. Here are the similarities and differences:

  1. At the time of this article, the Touch 3D is $1500 less than the Smart 3D massage chair.
  2. Same silhouette. In other words, the chairs look exactly the same, except for color options.
  3. Different remote controls, i.e. wireless Samsung tablet vs. hard-wired Ogawa touchscreen remote control.
  4. The Smart 3D has adjustable shoulder airbags, both width and height; the Touch 3D airbags are in a fixed position.
  5. The Smart 3D app is upgradeable for new features and programs and is also full of information for the chair, like the owner’s manual, an FAQ section. The Touch 3D does not have the app.
  6. The Smart 3D has 17+ custom programs; the Touch 3D has 9 auto programs.
  7. The Smart 3D utilizes 12 massage techniques through it’s rollers, but the Touch 3D has a more traditional set of 6 massage techniques.
  8. The Smart 3D has the quick keys for manual operation of the chair, which is something the Touch 3D does not need since it uses a hard-wired remote control.
  9. The ottoman of the Smart 3D adjusts electronically; the ottoman of the Touch 3D is spring loaded.
  10. Something that is more subtle and hard to quantify is the feel of the rollers. The Smart 3D has a more smooth and “luxurious” roller massage, as opposed to a little less sophisticated roller mechanism of the Touch 3D.

I hope you found this comparison useful. Both chairs were equally popular during the holiday sales season.

Dr. Alan Weidner

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My Recent Visit to Human Touch

Massage Chair Relief logo
Massage Chair Relief logo

This week I paid a visit to my friends at Human Touch to see their new “digs” as well as to chat about what is up and coming. They have moved their business and their recently purchased Relax the Back business to a nice new facility near the Long Beach airport. It was my first visit there and it was quite impressive.

The warehouse is enormous! The number of trucks that go in and out of that place is overwhelming. They have the Relax the Back business upstairs and the Human Touch business downstairs. Their new showroom is “broken up” into two parts, one for each business entity. The showroom has a timeline of products that Human Touch has introduced through the years. The Novo XT massage chair is the offering they are really big on right now. From the number of sales we’ve had of it lately, I can see why. They haven’t introduced any new massage chair other than that model. For non-massage chair products, they are introducing a new Perfect Chair recliner that looks pretty cool, but since we don’t carry that model (no massage feature!), I won’t talk about it here.

Massage Anywhere Portable Massager
Massage Anywhere Portable Massager

They are introducing a nifty portable massager, called the Massage Anywhere. It actually has the massage robot of an iJoy massage chair and incorporates it into a portable “bag”, that you can use anywhere you sit, i.e. chair, car seat, bed, etc. It is pretty cool. I’ve seen portable massage seat covers that vibrate, but to see one that actually roller massages your back is quite interesting. It will retail for $229 USD. It just might be a phenomenal Christmas gift for someone.

This and That…

  • Ogawa is continuing their current sale through to 10/10. You can get the Ogawa Smart 3D massage chair for $6499 and that includes the free 2 year extended parts & labor warranty.
  • The black-colored ZeroG 3.o from Human Touch is back-ordered until December.
  • The Luraco Legend launch date has been delayed until the anticipated date of November 22nd.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.



Massage Chairs Roller System: 2 Rollers vs. 4 Rollers

Quad Rollers
Quad Rollers
Roller Track
Roller Track

Pretty much all massage chairs that are not 100% airbag chairs have a roller system. The roller system goes up and down the spine, from the neck down to as far as the buttock muscles. The roller system consists of a roller track, one or two roller arms, roller “balls”, and an engine to move the roller mechanism up and down the spine electronically.

The roller “ball” unit is attached to the end of one or two massage arms, which in turn is attached to the track and moves up and down the spine. The roller “balls” come in either dual or quad arrangements. Dual rollers alludes to 2 rollers, one on each side of the spine, that do all the massaging. Quad rollers, or 4 rollers, have two rollers on each side of the spine. The roller balls work as a unit to go up and down the spine simultaneously to simulate massaging hands working the muscles on either side of the spine symmetrically.

Until recently, each ball moved in concert with the other ball(s); the pressure was equal on both sides of the spine. The new Inada Nest is the first massage chair to have the balls on either side of the spine work independently of each other for varying pressure depending on the tightness of the muscles on each side.

I want to talk about the difference between the dual and quad rollers. The vast majority of massage chairs have quad rollers (2 on each side of the spine). A relatively small group of chairs have the dual rollers, i.e. Luraco iRobotics 7, Ogawa Smart 3D, the Osaki JP 4S and 4D models, Apex Regent, and  the now discontinued Navitas Sleep from Human Touch.

Quad Rollers
Quad Rollers

My experience of the two types of roller systems is that the dual rollers tend to be more aggressive, providing a deeper, more intense massage experience, while the quad rollers have a lighter, broader contact massage. You would think that more rollers (4) would give a more intense massage than less rollers (2). This is not to say that the quad roller system doesn’t offer an intense massage. Many 4-roller massage chairs do provide exactly that, but the dual roller system seems to dig a bit more into the spinal muscles. Let me explain why:

The roller track is fixed in an S shape. The roller arm is

Ogawa Smart 3D
Ogawa Smart 3D

what protrudes from the track into the spinal muscles. The force that “transmits” from the roller arm onto the roller balls and then into the muscles is dispersed among the roller balls. The greater the number of roller balls, the greater the dispersion of the massage force among the roller balls. The smaller the number of roller balls, the less the dispersion of the massage force. All the force and energy of the roller mechanism is channeled through two balls instead of four, which makes for more force going into the spinal muscles.

This is why chairs with dual rollers tend to feel more aggressive, as though the rollers are digging deeper into the spinal muscles. It is because the massage force and energy from the massaging mechanism is directed through only two roller balls.

If you sit on a chair with quad rollers and then sit on a chair with dual rollers you will notice a couple of things about the dual rollers:

  1. the rollers feel like they are digging deeper into the musculature, and
  2. you will feel like the roller massage is much more specific and localized.

If you prefer a deeper, more intense massage you may want to consider checking out a chair with dual rollers. Although quad massage chairs, particularly those with 3D roller depth adjustment, can still offer a very intense massage, it will never quite feel as deep or as intense or as localized as those with the dual rollers.

I hope this made sense!

Dr. Alan Weidner

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Some Massage Chairs for 6’3″ or Taller!

The motivation behind writing this article about massage chairs for tall bodies is two-fold:

  1. I get lots of calls and visits from folks who are looking for a massage chair that can fit AND fully massage someone quite tall, and
  2. Many chairs claim to fit folks this tall, but really fail to in a very big way, which I will explain in this article.

In our showrooms, we carry chairs that will cater to all kinds of body types, but there are only a few solid choices if you are 6’3″ or taller. Lots of chairs say that they will fit someone that tall or taller, and they usually do fit that size of a body. But, here is the kicker – although you may fit in one of those chairs, many of them will not have a roller track that will reach the neck area of your spine. In other words, yes, the chair will fit your body, but the massage itself will not reach your neck, let alone massage it. In my experience, you will certainly be left wanting.

So, just because you may read online literature that tells you that a chair can fit someone who is 6’3″ or taller, don’t believe that the chair will massage your neck. If you don’t care about a neck massage from your massage chair, pretty much any chair will “fit” you. But, if you want a good neck massage, MAKE SURE that the chair you are considering buying actually will provide a massage high enough up your back to reach your neck.

Here are some excellent choices of chairs that will handle the taller bodies AND still give you a good or great neck massage:

  1. Infinity IT-8500 or Infinity IT-8500X3 – This Chinese-made chair claims to fit someone who is 6’5″ tall and, by
    Infinity IT-8500

    golly, it really does! This has been our go-to chair for taller folks for years not just because it can fit taller people and truly give the user a great neck massage, but also because it provides a great overall massage experience, including arguably the best stretch feature of any chair and a strong, intense, deep tissue roller massage. The foot rollers are great too.

  2. Inada DreamWave – This Japanese model does a great job on folks up to 6’4″ tall, and that means a great neck massage. It has the headpiece which will give an aircell massage to the neck, but it also has rollers underneath the headpiece that can offer a whole different, more vigorous neck massage as well. This chair also has break-away side arms, which allow for very broad shouldered and broad chested users.
  3. Luraco iRobotics 7 – This American-made chair claims to fit folks as tall as 6’7″. Although it will FIT folks that tall, it will not give a good neck massage to someone that tall. It will miss most of your neck. However, for 6’3″ or 6’4″, it does a great job on the neck. This chair also has a dual roller system, as opposed to the more popular quad roller system, which will also provide you with a very methodical and deep neck massage.
  4. Human Touch Novo XT – This Chinese-made chair is stated in the literature to fit someone as tall as 6’9″! That sounds impressive, but it will certainly not massage the neck of someone that tall. However, it is one of the few L-track chairs that will reach the neck of someone as tall 6’3″. This chair also has a 3D L-track to boot, currently the only 3D L-track chair we carry!
  5. Ogawa SMART 3D – This is Chinese chair maker Ogawa’s top of the line chair and it’s literature states that it will fit
    Ogawa Smart 3D Tablet
    Ogawa Smart 3D Tablet

    someone 6’4″ tall. I don’t have this model in my Utah showroom so I can’t prove it myself, but we do have it in our Southern California showroom and my manager there assures me, through in-store customer experience, that it will fit someone 6’3″ – 6’4″ tall, just as the literature suggests.

  6. Infinity Iyashi – Another Infinity chair that will handle a bigger body. The Iyashi claims to fit folks as tall as 6’6″ tall. Based on my personal experience with this chair, I would have to agree. Although the neck massage itself is a bit weak compared to others on this list, the rollers will certainly hit the neck of the taller bodies, i.e. 6’3″ +.

So, there you have a good list of chairs that will fit you or a tall loved one. Feel free to give us a call if you want to find out what other chairs might be able to handle. We are always at your disposal.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Southern California Showroom Update

Massage Chair Relief - Southern California
Massage Chair Relief - Southern California

Southern California Showroom Improvements

I visited my Southern California showroom last week to check in on things and meet with some suppliers. I was pleasantly surprised to see some woodwork done on the walls along with some sconce lighting to make the showroom look even better than it did before. The walls were quite bare because of the size of the showroom, but now the decorum is better.

In addition to that, we also have some lettering on the storefront windows as well as on our interior window above the back door. Here are pics to show it all to you…

Southern California showroom window lettering

Southern California showroom wall moulding Southern California showroom wall moulding

I also saw the new Ogawa Smart 3D massage chair which we recently added to our showroom. I sat on it for a bit and enjoyed it’s features. Getting used to the tablet remote will take a bit, but it is pretty cool. When I go back for another visit, I’ll write up some info about my experience on the chair and share it with you.

uKnead Massage Chairs

While I was visiting our store, I had a meeting with Nina and John, the owner’s of uKnead massage chairs. They also run the Zentech massage chair stores in Southern California. They are looking to expand their wholesale business by finding retailers to carry their models and came to us to see if we would be interested in carrying their line. Their chairs, for the most part, are made in the same Rongtai factory in China as a few other of our suppliers and look good from what I saw. I noticed a mid range L-track model that fits a niche in the L-track segment and that interests me. It will be introduced in July and should go for about $5000, comparable to the Titan Alpine and the Infinity Iyashi.

There seem to be a lot of models in the $3000 price range, but not many in the mid to upper price range. Usually, based on my experience with massage chairs, you get what you pay for. The higher priced massage chairs typically have a more sophisticated roller system that justifies the price differential. You don’t really appreciate it until you sit on them in the showroom, side by side, and notice the different feel of each model. I’ll let you know if we decide to carry their line of chairs. Currently, they have 3 models available. Two of them are L-track chairs and I couldn’t help but notice how the rollers actually hit the “belly” of my hamstrings. Most L-track chairs hit the gluts and piriformis muscles, as well as the insertion points of the hamstring to the pelvis. But, these two models seemed to reach lower and massage the middle of the hamstrings. Quite impressive.

Feel free to email or call me anytime to chat about these chairs or any of our other models.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Massage Chair News & Notes

Infinity IT-8500X3
Infinity IT-8500X3

The biggest news right now is all the new models that have come out in the last week. Infinity announced 2 new models and Ogawa announced one more. We have also dropped some models from our website.

Before I go into the models changes, I thought I’d give you a link to a YouTube video made by one of my customers. This video shows you how to assemble the Panasonic MA73 massage chair. It’s a better video than any of mine and is a great resource for anyone who purchases this model. Here is the video…

Good job, Matt, and thanks for this great resource!!

Human Touch has decided to pull it’s HT-7120 and the HT-Bali from the online distributor sites, including ours. So, we have taken them down. However, I do have a black HT-Bali floor model from my Utah showroom for sale now. I’ll sell it for $3200. Let me know if this interests you.

Infinity announced two new models this last week, one of which is particularly interesting to me:

Infinity IT-8500X3 Massage Chair

Infinity IT-8500X3
Infinity IT-8500X3

The IT-8500 has been our top selling Chinese-made chair for years, but the one thing it didn’t have that a lot of folks wanted, was the 3D roller technology. If you are unfamiliar with the  term “3D rollers”, it means that you can move the rollers forward and back to increase or decrease the roller massage intensity. It is a nice feature to have, but a lot of the chairs don’t have it. Infinity introduced the new Infinity IT-8500X3 to offer the 3D roller experience for the discriminating user.

Along with the new 3D roller technology, the IT-8500X3 also comes with Bluetooth synch technology to allow you to play the music directly from your phone. The old IT-8500 had a USB port at the back of the chair into which you would plug in a jump drive with your music previously downloaded from your computer. Although not many folks buy a massage chair for the music system, this does make it easier to access your playlists.

The remote control on this chair is also new…it looks more like the Infinity Iyashi remote – more slender and sleeker. It is also not a pedestal remote control like the IT-8500; the new remote can be tucked away out of sight. This chair has some additional auto programs that incorporate the 3D roller technology.

One last feature this chair has is the neck auto-extend. As it is explained to me by my friends at Infinity, when the rollers come up to the neck region, they extend further forward into your neck muscles to increase the intensity of the neck massage as well as to traction the neck intervertebral segments a bit. I haven’t experienced it yet, but am very curious to see how that feels.

Incidentally, all the rest of the chair is the same as the older IT-8500. It looks the same, has the same number of airbags, and has the same speaker system. You wouldn’t be able to tell the difference from the exterior of this chair…except for maybe the absence of the remote control pedestal.

It is available in black, dark brown, and taupe – the same colors as the IT-8500. Price: $5495

Infinity Evoke Massage Chair

Infinity Evoke
Infinity Evoke

This chair was introduced by Infinity as a direct competitor to the popular, but older Osaki OS-4000T. It is priced the same, but is really quite a different chair and offers some great, newer features:

  • Zero Gravity
  • Deep Tissue Massage
  • Space-saving Technology
  • Airbags from Head to Toe
  • Lumbar Heat
  • Foot Rollers
  • Heel Rubber

I haven’t seen or tried this model at all, but it sounds like a great bang for the buck. Definitely a chair to consider if you are looking for a chair in tha price range. It is available in black and dark brown and is priced at $2695.

Ogawa Smart 3D Massage Chair

Ogawa Smart 3D Tablet
Ogawa Smart 3D Tablet

This is Ogawa’s 3rd offering to the market and it is quite unique, based on their literature. Here is the feature list:

Full Control through our Ogawa App that Comes Pre-Installed on a Samsung Android Tablet

On-Demand 3D Massage with 5 Strength Settings

3D Body Scan that Maps the Users BioMetric Profile and makes Micro Adjustments throughout the Massage

Patented SmartSense Technology that controls the PSI in the Ottoman Airbags and Length Adjustments

Updatable Massage Programming

Self Diagnostics for a Rapid Repair Process

Quick Touch User Controls on the Armrest

Unlimited User Profiles and Memory Settings

Interactive TryMe Video to take a User through a Visual and Sensual Demonstration of the Chair

17 Automatic Programs

Custom Massage Programs Designed for Each Individual User Profile

Samsung Tablet is WiFi Enabled and can be used as a Personal Computer

Patented Air Suspension and Insulated Frames make the Ogawa Smart 3D one of the Worlds Quietest Massage Chairs

It sounds like a very user-friendly chair. I’m not sure of the specifics of some of these features, but the ones that intrigue me are the self diagnostics, interactive TryMe video, the “air suspension” for a quieter massage, and, of course, the Tablet interactivity.

This is a pricey chair for a Chinese-made chair at $6999, but until I try it out and experience this interesting feature-set, I’ll reserve full judgement on it. But, I will tell you that I am very curious about it and look forward to giving it a go. If we do carry it in our showroom, it will be the SoCal showroom. Colors are cappuccino and black. The exterior is black on both models, so the cappuccino color is only on the interior, ala Infinity Iyashi.

Well, that’s about it for today.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.