Sleeping in a Massage Chair?

A question I frequently get from massage chair shoppers is what chair would be best suited for sleeping…that is sleeping IN. Now, I must confess I have fallen asleep in many a massage chair in my day and the word Sogno actually means “dream” (I am referring to the famous Inada Sogno Dreamwave massage chair), but to sleep the night away in a massage chair doesn’t seem all that comfortable to me.

Having said that, there are folks out there, and you may be one of them, who have terrible back or neck pain who can’t lay flat on a conventional bed. Someone may be recovering from surgery and can’t lay flat on their back or on their site. There are also people who snore and have sleep apnea who can only sleep in an inclined position. So, it totally makes sense that somebody might want a massage chair that is comfortable for sleeping.

Here are things to consider when deciding on what type of massage chair would be best suited for sleeping: Continue reading “Sleeping in a Massage Chair?”

Osaki OS-6000 vs. Osaki OS-7200H – What’s The Difference?

Transcript of Video Titled “Osaki OS-6000 vs. Osaki OS-7200H Massage Chair”

Alan: Hi, this is Dr. Alan Weidner from ‘‘ and I just want to talk for a minute or two about the differences between the two Osaki chairs, the Osaki OS-6000 and the new OS-7200H. There is also an Osaki 7000, and some people believe that the 7200H is another version of the 7000, it is not. The 7200H is the exact same chair as the Osaki OS-6000, except with heat.

[SCREEN TEXT: It’s All About The Heat!]

So, even though the numbers are quite different, and maybe a little confusing, the 6000 and the 7200H are the exact same chair, except that the 7200H has heat, which is designated by the ‘H’ in the product name. So, I hope that makes that clear, anything that we discuss on our YouTube videos about the Osaki 6000, all the functions, all the features, all the processes, and protocols, and programs of the Osaki 6000 apply exactly to the Osaki 7200H. Thanks very much for joining me today. Have a great day. Bye bye.

Some Massage Chair News (Inc. New Osaki Model!)

A couple of things have come across my desk this week that I thought you’d like to know about…

1. Osaki has introduced a new massage chair model, the OS-7075R. This chair is exactly like the OS-7000, except for two things: a.) the new 7075R will have mechanical foot rollers. Foot rollers seem to be all the rage right now, thanks in part to Infinite Therapeutics’ success with the IT-8200 and IT-8500, both of which have mechanical foot rollers; and b.) the motor that powers the roller system in the OS-7075R has more horsepower, thus giving the roller mechanism a little more kick and firmness. So, yes, that means the OS-7075R has a little stronger roller system than the OS-7000. When I say it is exactly alike except for those two things, I also mean it looks exactly like it as well.

2. A a result of the new OS-7075R, Osaki will be discontinuing the OS-7000 once existing stock and shipments have been exhausted (I’ve got a black floor model for sale now, I guess. Give me a call at 801-651-2026 if you are interested in it!).

3. The brown Osaki OS-7000 massage chair is back ordered for 18 days for the BROWN color only and the Osaki OS-3000 in BROWN is back-ordered for 8 weeks.

4. Infinite Therapeutics is working on releasing another new model before the Christmas shopping season. I don’t know much about it, but it will probably be a tweak to the current best-selling IT-8200 and IT-8500. I will let you know the moment I learn more.

5. Human Touch is back-ordered on the Espresso-colored HT-9500 until early November. Everything else is currently in stock.

Well, that’s about it for today. You can also check out my biweekly Massage Chair Industry Update video for 10/23/12 here for more of the latest and greatest.

JUST A WARNING: we are getting close to the busiest season for massage chairs. If you are thinking of getting a massage chair for Christmas, my strong recommendation would be to buy now when stock is really good for all companies. If you want until later in November, you may be having to settle on models and colors that may not be your first choice. Just a word to the wise!

Dr. Alan Weidner 

Massage Chair Pranks!!

I just saw this on youtube and had such a good chuckle that I had to share it with my visitors. This is in Japan. Can you even imagine doing this in the USA? I would think that the law suits would be piling up. How about the winter setting? Butt naked rolling down a ski slope with nothing on but a towel!! Hilarious. Enjoy…

Here is another one I found that I thought you might get a kick out of, as well… Continue reading “Massage Chair Pranks!!”

Is The Osaki OS-4000 The Same Chair As Brookstone’s uAstro?

Shopper’s Inquiry:

Dear Dr. Alan Weidner

Thank you for your information on your web site. It is really useful for a first time buyer. I am looking at buying a massage chair. The chair which I am most interested is the Osaki OS-4000 in terms of functional and price range. But I have a couple of questions on this brand and model.
1) How is the Osaki brand? Sounds like a Japanese name but not heard it a lot as the big name like “Panasonic” or… Looks it has good value. How is the overall quality of this brand and this OS-4000 model?

Osaki OS-4000

2) The Osaki OS-4000 looks very similar to the OSIM uAstro in Brookstone. I also heard that actually they are the exact same chair from the same China manufactory but just with different brand name or maybe control panel. Is that true? What is the real story behind?

Thanks a lot,


My Response: Continue reading “Is The Osaki OS-4000 The Same Chair As Brookstone’s uAstro?”

Remote Control Changes on IT-8500 (vs. IT-8200)

The new and very popular IT-8500 has a few upgrades from the IT-8200, which I spoke about in a previous blog post. There have also been some changes made to the remote control to make it a little more user friendly. Some of the terms on the IT-8200 remote were not very clear. Infinite Therapeutics has made an effort to make it a little more intuitive with the remote control of the IT-8500 massage chair.

Here are the improvements: Continue reading “Remote Control Changes on IT-8500 (vs. IT-8200)”

My Interview With Jim Coppins, VP of Infinite Therapeutics (Part 1)

I sat down, via Skype Video, with Jim Coppins, Vice-President of Infinite Therapeutics, in a 1/2 hour, 2-part interview to discuss the company, it’s product line, and the very popular IT-8200 and IT-8500 massage chair models. Here is Part 1 of that interview, along with the transcripts.

Transcript of Video Titled “Interview with Jim Coppins VP at Infinite Therapeutics (Part 1)” Continue reading “My Interview With Jim Coppins, VP of Infinite Therapeutics (Part 1)”

Infinity IT-8200 vs. Osaki OS-6000/7200H (Part I)

Two very similarly priced chairs, the IT-8200 and the Osaki OS-6000 (and 7200H) are fast becoming very popular chairs in the massage chair industry. Since the Osaki OS-6000 and the OS-7200H are exactly the same chair except for heat in the latter, I will refer to both of them as the OS-7200H, so that I don’t have to continually write both models down. Here is part 1 of a 2-part series on the two chairs…how they compare and contrast.

I thought I’d begin with the similarities of the two chairs in Part I (Part II will cover the differences): Continue reading “Infinity IT-8200 vs. Osaki OS-6000/7200H (Part I)”

Can Massage Chairs Replace Chiropractors?

Dr. Weidner,

1.) Is the roller massage feature pretty equivalent to the roller table some chiropractors use?

2.) I’ve read your literature so I’m very aware you support the benefits of massage chairs. Given you have a background in chiropractic, that definitely helps your credibility. You can look up how much does a chiropractor charge? Before going in to see someone. I hope this doesn’t come off the wrong way or anything, but do you honestly, confidently believe that massage chairs will help realign the spine? I’m not looking just to ease the pain, etc…I’m looking to actually fix a problem. I’m sure there are others worse off than me, but it’s enough so that I’ve tried every natural way I can think of to fix my back: inversion table, sleep number bed, massages, chiropractor, stretching and streneous excercise almost every day, a focus on correct posture at work, etc. Unfortunately, none of these have made much of a difference. I really do not want to opt for steroid injection or spinal surgery. I’m only 24 and am too active to already have this problem (hence why I’m almost positive it’s a direct result of a football injury 6-7 years ago). My chiropractor was never able to get me back in realignment (went for 1 year), and I’m fairly certain that was because my back muscles were too tight and had been holding my spinal alignment in such a way for so long that it was too difficult to loosen my muscles up while simultaneously getting everything back in line. Hence, if used every day to not only loosen my back muscles but also get everything realigned, I would think that over time massage chairs really could fix my problem.

Based off what I’ve read in addition to simple logic, it seems the Inada Sogno is kind of a no brainer to those with back problems (assuming one has the funds to afford it and seriously wants to do something about it). I understand you obviously can not say for certain without having met me/examined my back if this would actually fix my problem rather than simply ease the pain. I guess what it comes down to is that I would just like to know if you’ve noticed an actual difference in spinal alignment/posture/correct curvature, etc for those who have used this product. In other words, an actual, natural, medical solution.

I hope my questions do not come off as naive, ignorant, or offensive in any way. I’m already pretty excited about the possibilities of finally fixing my back problem in a natural way (really really really want to avoid surgery or injections)…I just don’t want to get my hopes up too much, especially considering I haven’t tried it out yet. I’m sure it will be an awesome experience, it just really helps having the opinion of a medical professional going into a large purchase such as this.


My Response

Great questions!!

The rollers are more sophisticated than those of the roller tables. I had two roller tables in my clinic and those rollers strictly went up and down the table without regard for spinal shape or form. The chairs scan your spine and cater the massage to your spinal shape. Much better, IMHO.

I honestly don’t think, nor do I have research to substantiate the idea, that massage chairs correct the spine. I assume correcting the spine means making literal changes in the curvatures of the spine. Most chiropractors, believe it or not, do not correct spines. There are some techniques in the profession that specifically are designed to change spinal alignment. Most chiros pretty much just manipulate the spinal bones, releasing locked up joints, which results in muscle relaxation and pain relief but have  no affect on the actual alignment.

I feel that some chairs, like the Inada Doctor’s Choice 3A massage chair ( and now the IT-8500 by Infinite Therapeutics, use shoulder airbags to compress the front of the shoulders, pinning them back while the rollers go over the spine, thus enhancing better posture. But to say that the chairs actually realign the spine, I’m not so sure. I know that they relieve pain and do various and sundry other things, but realignment is not definitive.

I remember the first time I sat on a massage chair I actually felt like I was standing taller and straighter afterwards. Whether that feeling translates to spinal realignment or correction, I think it would be a stretch to say so.

Every person responds differently to a massage chair. You may notice a change in your pain presentation…but, on the other hand, it may not do much for your pain. A bit of a crap shoot I guess, as with all therapies. I know I lost a few patients once they purchased a massage chair because the chair was getting rid of the pain for which they were coming to see me!

Hope this helps in some way.

Dr. Alan Weidner


New IT-8500 Now Available!

I just received an email late yesterday from Infinite Therapeutics officially announcing their new IT-8500 massage chair. I mentioned it last week but now we have the official announcement. I will have this chair up on our site very soon. If you wish to order it in the meantime, just give me a call at 801-651-2026 and I will take care of it over the phone for you.

Last week when I mentioned the new features, I was not sure what the new features actually meant. Now, we have a written description of each of the new features. From the official email, here are the descriptions:

1. Spinal Correction –An advanced upper body airbag system allows for a firm shoulder retraction in conjunction with a lower extremity grip and stretch feature (this is what I figured it would be…similar to what Inada’s Doctor’s Choice 3A chair does). These operations are performed simultaneously as the main back roller massagers moves up and down the spine and the shiatsu swivel seat swings the hips from side to side. This advanced multi-functional system provides for an industry leading state of the art spinal correction.

2. Accu-Roll Shoulder Massage – Sensor driven targeted massage encompasses the entire shoulder region for the most comprehensive upper body massage available (still not clear if this is an airbag or a roller system).

3. Tru-Grip V Stretch – The advanced programming of the IT-8500 optimizes a full body grip enabling a spinal stretch that is unsurpassed in the industry (most of the new massage chairs incorporate arm, shoulder, foot, and calf airbags to grab the body while the chair back and ottoman raise and lower. It sounds like the IT-8500 will do that too).

4. Inter-sound Technology –Soft intimate music designed for the pleasure of the user. A redesigned sound system delivers high quality sound inward and exclusively for the benefit of the user. Inter-sound creates the optimal setting for relaxation and stress reduction (the IT-8200 delivers sound outward away from the head of the user. Seems like this new system will have speakers pointed inward toward the user. Still not sure if there is anything more to this than any other massage chair music system).

5. Headphone Port – Taking Inter-sound to the next level the Infinity IT-8500 offers the luxury of “your world” total privacy. Plug in your favorite headphones and with the rest of the real world noise eliminated enjoy “your world of relaxation” (kinda nice if you want to keep the music to yourself and not disturb those around you).

I’ll share more as I learn more. We will have more images up when the chair is posted on the site.

Dr. Alan Weidner 

Is The Japanese-Made Inada Sogno Worth The Higher Price?

This issue comes up all the time as I speak to hundreds of massage chair shoppers. Pretty much everyone who calls knows about the Inada Sogno Dreamwave massage chair and in their heart of hearts want one, but many of these shoppers are looking for something much less expensive.

With so many Chinese-made Sogno look-a-likes in the market now (i.e. Osaki OS-4000, Osaki OS-6000, IT-8200, IT-8500, Omega Montage Pro, among others) that are less than half the price of the Sogno, the question arises as to whether the Sogno is really more than twice the chair in features and quality as it is in price.

Today’s blog post addresses this issue since it is so commonly asked. Continue reading “Is The Japanese-Made Inada Sogno Worth The Higher Price?”

Massage Chair Industry Update 8/27/12 (Video & Transcripts)

Transcript of Video Titled “Massage Chair Relief Industry Update – 8/27/2012”

Alan: Hi, this is Dr. Alan Weidner from ‘‘ for our bi-weekly Massage-Chair-Relief industry update and today is August 27th. I cannot believe how fast summer has come and gone, but we do have some updates for you this week in the massage chair industry. Continue reading “Massage Chair Industry Update 8/27/12 (Video & Transcripts)”

New Infinite Therapeutics IT-8500 Model Coming Soon!

I just received notice yesterday of a new model coming from the Infinite Therapeutics folks. It will be called the Infinity IT-8500 and looks to be an upgraded version of the IT-82oo. The IT-8200 has been a very popular model in the short time it’s been on the market. I suspect that this new model will capitalize on the popularity of it’s predecessor. Continue reading “New Infinite Therapeutics IT-8500 Model Coming Soon!”

IT-8200 vs. Osaki OS-7000 (Part I)

This article will be the first of three articles I write reviewing and comparing the new IT-8200 from Infinite Therapeutics to each of the top 3 Osaki models, OS-7000, OS-6000 (and 7200H), and the OS-4000.

Today I am going to focus on the IT-8200 and the Osaki OS-7000. This will be a 2-part article. Currently, these two chairs have fast become two of our 3 top sellers, behind the Inada Sogno  Dreamwave. I have been getting plenty of calls and emails lately asking me about the difference between the two. With instant discounts on our site, the prices of the two are only $300 apart. What are the similarities and differences between these two models? Is the price difference justified? Well, let’s talk about these two models… Continue reading “IT-8200 vs. Osaki OS-7000 (Part I)”

Comparison Chart Tutorial Video & Transcripts

Yesterday, I created a short 5 minute video showing, step-by-step, how to use our comprehensive massage chair comparison chart. We have a lot of folks using the chart so I figured making a tutorial video would be wise. Enjoy…

Transcript of Video Titled “Massage Chair Comparison Chart”

Alan: Hi, this is Dr. Alan Weidner from ‘‘ and today we are going to show you how our comparison chart works on our website. This is a comparison chart that we have spent three to four months putting together, and we still adjust regularly as we learn more about each chair model that we carry, or as we introduce a new model. It is a comparison chart that comprises close to 55 different features that take from each of the chair models and compare one to another. And to get to our comparison chart, all you need to do is scroll down the page on our ‘Home’ page – this is our ‘Home’ page – and here on the right-hand side you’ll see ‘COMPARISON CHART,’ and if you click on that link or anywhere in this area, it’ll take you to the comparison chart. Continue reading “Comparison Chart Tutorial Video & Transcripts”

A Client Asks – “HT-7450 vs. HT-5320 vs. Panasonic 30007?”

A great email from another massage chair shopper regarding which chair is the better choice…


Just a few questions… What s the difference between Panasonic EP30006 and EP30007 ? Why has the EP30006 been discontinued? Which one s a better brand, Human Touch or Panasonic? I was looking the HT5320 and HT7540 It seen to me HT5320 has more features and is more complete then the HT7540… But it’s a lot cheaper… Why? Is it because the zero gravity? So, overall, what’s the best chair between these that I asked about? EP3007, HT5320 or HT7540 ? Thanks Continue reading “A Client Asks – “HT-7450 vs. HT-5320 vs. Panasonic 30007?””

White Glove Delivery – A Few Things You Should Know

White glove service is becoming increasingly popular for massage chair shoppers. I suspect it is because the newer chairs require quite a bit of assembly and most folks just don’t want to mess with it. Most massage chairs weigh close to 300 pounds in the box and moving that box is very difficult particularly if you are alone to move it.

Free shipping is what is known as curbside, threshold, or door-to-door delivery. We include that with every chair sale on our site. Most  retailers do. If you want the chair to be brought into your home or business, placed in the room you want, unpacked and assembled, and then have the packing material taken away (and there is a lot of that!), then you would order White Glove Service or White Glove Delivery. It is usually around $200 to get this option.

Here is a very important tip for you if you get this type of delivery… Continue reading “White Glove Delivery – A Few Things You Should Know”

No-Name Brand Chairs – My Thoughts

I get a call, probably once a week, from a massage chair shopper or owner asking about some no-name brand massage chair. Either they want to know if I’ve heard about them, or if I know how they can get some customer support for a broken down chair from a company whose phone number is no longer in service.

Well, here is a question like that from a massage chair shopper. I thought I should post this one because the situation is so very common and scary!! Continue reading “No-Name Brand Chairs – My Thoughts”

Massage Chairs and iPhone Apps

A year or so ago, Human Touch came out with the HT-9500 massage chair. It was an almost exact replica of the older HT-1650 model which was a very popular seller in our store. The biggest feature that Human Touch touted about this new HT-9500 was it’s iPhone app that allowed the user to tap into some more diverse massage programs. Here is more info on that model:

At the time I didn’t fully appreciate the use of the app and I clearly remember wondering if this would be a one-shot deal or if it would become a norm for the industry. Well, I hadn’t thought much about it again until yesterday when I saw a story in an online rag about the new OSIM chair that is operated with the use of an iPhone app, much like the HT-9500.

OSIM is the company that bought out Brookstone. It is a Singapore-based company that outsources it’s massage chair manufacturing primarily to China. Some of it’s models, which are exclusive to Brookstone, by the way, include the uAstro, uComfort, and now the uDivine, which is the model that is now linked to the iPhone app and the subject of the above-mentioned story.

So, we see now that two chairs from two large companies are using this iPhone app technology in concert with the function of the chair. The piece says that the purpose of the OSIM iPhone app/massage chair marriage is to attract younger buyers. I must confess that I see more and more younger folks buying massage chairs from my business. It is not just a therapy for older baby-boomers, such as myself, but is fast becoming a commonplace therapeutic instrument for people of all ages. And we all know how much apps and phones are becoming a major staple of our current culture. It appears to be a good match.

If this app is a genuinely good idea, we will see more and more copycat chairs coming out of China with this feature, including a droid app version.

Dr. Alan Weidner


A Chair for a Dialysis, Bodybuilding Patient (For Under $3000)?

Again, I can’t say enough how much I love questions from my readers and site visitors. They may seem so odd and specific, but you’d be amazed how many people read the questions and my responses. You just never know who has what going on in their lives when they embark on a massage chair shopping adventure. Here is a question from a concerned wife…

I would like to know the best chair for my husband that is a recent dialysis patient, and many health issues that have arose out of it. He has developed restless leg syndrome that I am hoping the chair might help alleviate. The main purpose is because he is on a b-pap machine and is only comfortable sleeping in a chair. I noticed most all models state a 265 weight capacity. He is a 290 lb professional bodybuilder, so his back is very wide. I would like a massage chair, but the main search is for something he would be able to sleep in. I was looking at the Osaki 4000? We have a GEMoney account but would really need to remain below $3000. I appreciate the advice. Thank you, Mary

Continue reading “A Chair for a Dialysis, Bodybuilding Patient (For Under $3000)?”

My Trip to the Furniture Market in Las Vegas!

I made a quick trip down to Las Vegas Wednesday night to visit with some of my massage chair suppliers on Thursday (yesterday). I have heard a lot about the Furniture Market but this was my first time going. I wasn’t quite sure what to expect but I’ll tell you what…that is the biggest building I’ve ever seen. Not the tallest but definitely the biggest. The only word that came to mind when I first saw it was “mammoth.”

Inada staff

It was a behemoth of a complex, filled to the brim with storefronts of wholesalers with products from around the world. I spent most of the day at the Inada store with InadaUSA President, Cliff Levin. I had dinner with the staff of Inada USA and, the Canadian distributor of Inada products. It was a wonderful time to connect with like-minded massage chair nuts and the ribs at this hole-in-the-wall restaurant were fabulous (even though I was dreaming about buffets before I arrived!).

On Thursday I had the chance to go into the behemoth complex known as the World Market Center, which is the actual name of the complex wherein the Furniture Market is housed. I went to the Inada store and sat on a prototype, concept chair from Inada called the L1. It is the first chair I’ve ever sat on that had rollers going down into the buttocks and thigh. The roller track was one continuous track from the head down to the thighs. Pretty cool. Don’t get too excited though…it will not be introduced into the US market. It was just a fun novelty for folks to sit in. They were also selling some great pieces by Wellington’s Leather Furniture.

I also went to another building in the complex and visited with Kirk Jennings, National Sales Manager for Infinite Therapeutics. He was demo’ing the IT-8200 and IT-9800 to prospective retailers. It was good to see Kirk again…remember that he just dropped off those two chairs to my showroom last week.

Inada Store

I’ve included photos of my day in Vegas for your enjoyment. If you ever get a chance to go to that complex, do it! It is extraordinary. By the way, here is a little video I took with my cell phone of the protoype Inada L1 chair. Enjoy.

Inada L1 Prototype (oops, the image is sideways…good luck with that!)

Dr. Alan Weidner

Difference Between Inada Sogno Dreamwave and Inada Sogno Dreamwave Plus?

I get this question a lot, so I figured I’d share a recent email from a client and my response to it so that you can all understand the difference…if there even is one (hint, hint!)…

What is the difference between the ( Inada Sogna Dreamwave Chair ) and the ( Inada Sogna Dreamwave Plus Chair )? Both are mentioned on your web site but I can’t determine the difference between the two chairs. Continue reading “Difference Between Inada Sogno Dreamwave and Inada Sogno Dreamwave Plus?”

A Massage Chair For A 5’11” Ballroom Dancer!

Dr. Weidner,

I am seriously in the market for a massage chair.   I have read everything on the internet about every brand including the ones that you sell.   I have experienced the HT 270 chair 3 times in the past month and with its limited massage it gave me relief.

It was used and was being sold at a consignment store.  It was bought as I waited for it go down one more time.   This was a good thing because I started looking for one that had a warranty.

I have received a lot of massage by massage therapists in my life, but I can’t afford that often for I am a retired RN.  Please give me your recommendation for a chair that cost no more that $2500-3000.00

I have listen to some of your reports on massage chairs every two weeks.  I am 5’10” tall and like deep tissue work.  I have some low back pain due to loss of height in 3-4 vertebra.  I used to be 5’11”.  I am 68 years old and am a ballroom dances and like feet and leg massage also.  I know that your chair does your arms but chairs in my price rang may not include hands, lower and upper arms.

Thank you for a recommendation in my price range.

Pat Continue reading “A Massage Chair For A 5’11” Ballroom Dancer!”

Massage Chair Industry Update – 07/05/12

I have been slacking off a bit with posting my massage chair industry video updates. Here is the one I did on July 5, 2012. You know, I do these updates every two weeks and you can check them all out here on this playlist: I’ll post the 7/16/12 update first thing tomorrow morning. Continue reading “Massage Chair Industry Update – 07/05/12”

IT-9800 From Infinite Therapeutics – A Brief Introduction

Kirk Jennings from Infinite Therapeutics was nice enough to bring the IT-9800 and the IT-8200 of their Infinity 5-Star Comfort line of massage chairs to my showroom for me to try out. The IT-9800 I had sat on before, but it was great to experience it again. This model is their flagship model and has some nice features, which I will get into in more detail when we have their models in our showroom. Continue reading “IT-9800 From Infinite Therapeutics – A Brief Introduction”

A Good Neck and Upper Back Massage Chair?

I love getting emails from customers as they always ask questions that get me thinking and it also helps me to know what shoppers are really wanting out there. Here is a question from a fellow named Karl and I figured I’d share my answer with you, since it just might help you in your own buying process.


Hello Like the website, very interested in a chair that can offer me great neck and back massage. Other stuff not really relevant. Would I be correct in thinking the inada Hume or songo offer the BEST massage? Look forward to hearing from you. Continue reading “A Good Neck and Upper Back Massage Chair?”

My First Experience With The IT-8200 Chair

Kirk Jennings, of Infinite Therapeutics, dropped by my showroom today to demonstrate to me the new IT-8200 massage chair and their flagship chair, the IT-9800. It was very  nice of Kirk to come by to give me a chance to sit on these chairs. I had sat on the IT-9800 before and really enjoyed it. Since that time, they had introduced a Sogno look-a-like, which is what all companies seem to be doing nowadays, called the IT-8200. Today was my first chance to experience this new model firsthand. Continue reading “My First Experience With The IT-8200 Chair”

Shipping Massage Chairs To Canada (or any country for that matter!)

I have been getting a lot of calls from prospective massage chair shoppers in Canada. The US dollar (USD) must be getting a little stronger lately. Our family just got back from our annual pilgrimage to Canada (the birthplace of both my wife and I and 3 of our 6 children) and when I reviewed my debit card statement upon coming back to Utah, I saw that the exchange rate favored the US. I was a bit surprised by that as the USD had gotten so weak that the Canadian dollar was stronger than ours just a few short months ago. Continue reading “Shipping Massage Chairs To Canada (or any country for that matter!)”

New Warranty For Panasonic Massage Chairs

Panasonic just announced this week that they are increasing their new chair warranty from 1 year parts and labor to 3 years parts and labor. Both the old and the new warranties included in-home service. This is for all Panasonic massage chairs.

I think that ultimately the client wins and I am glad to see Panasonic step up to the plate to offer this kind of warranty. Inada introduced this warranty a couple of years ago and it has been awesome. Panasonic is only the second company to offer this type of warranty on all their chairs. Omega offers a 5 year parts and labor, in-home warranty on their new Montage Pro chair, but that is the only chair in their catalog that has this type of warranty. Continue reading “New Warranty For Panasonic Massage Chairs”

Zero Gravity vs. Inversion

zero gravity Massage Chairs  seat tilt
zero gravity Massage Chairs  seat tilt

In the past I have written about zero-gravity to dispel misconceptions about what it really is.

Every massage chair seems to be using the zero-gravity feature and it has become very popular. But, the inversion feature is fairly new to the industry and most folks think that it is the same thing as the zero-gravity. It is actually quite different. Continue reading “Zero Gravity vs. Inversion”

Great Tip for the Osaki OS-7000 Chair

A client of mine who bought an Inada Sogno Dreamwave from me last year recently purhcased an Osaki OS-7000.  Earlier this week he wrote a fantastic review about his first impressions of  the OS-7000. It is posted on the Osaki OS-7000 product page on our site:

He discusses the OS-7000 in great detail some of which is in comparison to the Sogno, which he has had for quite some time already. I think you will enjoy his assessment of the chairs.

After he posted his review, he wrote me an email with an additional observation/tip on the OS-7000 that I thought I would share with you here in my blog. Here is his comment: Continue reading “Great Tip for the Osaki OS-7000 Chair”

Great Question About Inada Sogno vs. Osaki OS-7200H

I get plenty of questions about the Inada Sogno and how it compares to other models. Here is a great question from an Inada Sogno Dreamwave shopper and my response…

Client Question:

I’ve been researching your website and have a few questions if you don’t mind. As much as I’d like to buy an Inada Sogno, it simply isn’t in my budget at this time. I could probably save for a few months and get one, and I’m trying to determine whether or not to do that. It is expensive but I could recoup that money real quick by not paying for professional massages. It would be nice to get a thorough massage every day! I’ve read nothing but good things about the Sogno, but I do have concerns on whether or not it would be strong enough. I like very deep tissue massage.

Does latest Osaki chair (7200) give a similar massage? Have you sat in the 7200 yet? I like a very strong, aggressive massage. One criticism I’ve read online about the Osaki chairs is that they give a strong lower back massage but tend to be weaker on the mid and upper back area do to the “S” curve feature of the chair. Have you found this to be the case? Also, are the Osaki chairs built to last? I know the Sogno is made in Japan, compared to China for the Osaki’s. If I’m making such a big investment I really want it to last. A solid warranty is very important to me also.

Does the Sogno ever go on sale? Do you ever offer blemished models at a discount? I don’t think I’d want to purchase a used or demo chair though. Are the Inada’s and Osaki chairs the strongest models you offer?

Thanks for your time!

My Answer: Continue reading “Great Question About Inada Sogno vs. Osaki OS-7200H”

HT-7120 Intro Video + Transcripts

Although I have posted the HT-7120 introduction video before, I’ve yet to post the transcripts to this video. I am including both the video and the transcripts here today.

Transcript of Video Titled “HT-7120 Massage Chair – Introduction”

[SCREEN TEXT: Introduction]

Alan: Hi, this is Dr. Alan Weidner from ‘‘, and today we are going to introduce you to the Human Touch HT-7120 massage chair. The 7120 is an upgrade from the old HT-125, 135, 136 series, in that, it has adjusting roller intensity, adjusting airbag intensity in the calves, and it has heat. The look of it is changed a little bit as well, it’s a little bit nicer look, more executive look, it’s a faux leather, or what they call synthetic leather upholstery, feels and looks like leather, but it’s an imitation leather. It has a cloth cover here for the neck massage, you have a pillow covering over it. And you can use Velcro straps to raise or lower the pillow. Continue reading “HT-7120 Intro Video + Transcripts”

Under $4000 Massage Chair Question

I just love getting emails from massage chair shoppers. They represent what folks are really thinking about and concerned about based on their particular circumstances. I received this question from a podiatrist and it covers some good issues that many  shoppers may be considering.


I’m starting my research on massage chairs to add to my podiatry practice. I would like to find a chair less than $4000 that I can use for patients and employees as a free benefit. Also would like the chair to allow me to work on their feet while they get a massage. Any suggestions?

Answer: Continue reading “Under $4000 Massage Chair Question”

Infinite Therapeutics – Notes and Changes

IT-9800 Massage Chair
IT-9800 Massage Chair

We have recently begun carrying the Infinite Therapeutics massage chairs, their flagship chair being the IT-9800 model. A very nice chair which boasts some pretty neat features:


1. Leather upholstery – Very few of the chairs we carry have a leather upholstery or a leather option. Most chairs are covered in faux or synthetic leather. This chair looks great and could almost pass as a regular recliner. The leather upholstery contributes to that look and feel.

2. Inversion therapy – We commonly see zero gravity features nowadays, but inversion is not so common. Zero gravity is a feature highlighted by a 30 degree tilt up of the chair seat. Inversion, on the other hand, is the chair back reclining past horizontal when you put it all the way back.

You may or may not be familiar with inversion therapy where a person can clamp their feet into brackets on a frame that then swings upside down to provide a decompression of the discs and other soft tissue of the spine. The Teeter commercials on TV recently demonstrate this type of inversion therapy. The IT-9800 chair offers a past-horizontal recline which is an attempt to simulate that inversion therapy. The only other chair I’ve sat on that offers that feature is the OSIM uAstro, which is sold through Brookstone stores only. Continue reading “Infinite Therapeutics – Notes and Changes”

Massage Chair Industry Update Video & Transcripts – 06/04/12

Below is the video and transcripts to my most recent Massage  Chair Industry Update video, which I recorded on June 4, 2012. I will begin posting each of these YouTube videos (and all of my videos, for that matter) on this blog along with the transcripts.

Transcript of Video Titled “Massage Chair Industry Update June 4, 2012”

Alan: Hi, this is Dr. Alan Weidner from ‘‘ with our bi-weekly massage chair industry and ‘Massage-Chair-Relief’ store update. Today is June 4th, and we’ve got a few things to go over today, and of course, as always, I always begin with back-order status of chairs.

[SCREEN TEXT: Back Order Update]

And of course, the Inada Sogno is back-ordered again. This time, we are back-ordered until June 11th on the ‘Dark Brown’, the ‘Chocolate’ and the ‘Crème’. The ‘Red’ is back-ordered until the 13th , so the back order isn’t too far away, it’s just another week, but back-ordered nonetheless. The Osaki 7000 ‘Ivory’, as I mentioned last time, is back-ordered. They have a shipment coming in this week, but they’re all spoken for. The next shipment will be in in about 5 to 6 weeks, and apparently the ‘Taupe’ is back-ordered now as well, so we have to wait until that 5 or 6-week period come, that 5 , 6-week period comes again before we have ‘Ivory’ or ‘Taupe’ in stock. So, well, what’s new? I found out today that the ‘Butter’ color of the Human Touch 5040 massage chair has now been discontinued. Continue reading “Massage Chair Industry Update Video & Transcripts – 06/04/12”

Some Recent Massage Chair Industry News

Luxurious Massage Chairs
Luxurious Massage Chairs

Some things have been happening lately in the industry that I thought I would share with you today:

1. As you probably already know, the Sanyo 7700 chair has been discontinued by Panasonic, who bought out Sanyo. I have written quite a bit lately about the poor customer support for the Sanyo chair and now, it all makes sense. So, the Sanyo 7700 is no more. If you’d like to buy my floor model, which is out of warranty but in amazing condition, I will give to you for $2300, which includes free shipping. It is regularly $4999, but it is 3 years old and out of warranty. But, having said that, these chairs are designed to last for years and years. Call me at 801-651-2026 if you are interested.

As a result of the demise of the Sanyo brand, we will be removing the Sanyo brand from our website within the next couple of weeks. Continue reading “Some Recent Massage Chair Industry News”

Osaki OS-7000 Getting Started Video and Transcripts

I recently created a video demonstrating how a newcomer to the Osaki OS-7000 massage chair can get familiar with the chair quite quickly. Here is that video and, below it, the transcripts to the video for those who would rather skim than watch…

Transcript of the Video Titled “Osaki OS-7000 Massage Chair – Getting Started”

[SCREEN TEXT: Getting Started]

Alan: Hi, I’m Dr. Alan Weidner from ‘‘, and today we’re sitting in the Osaki 7000 massage chair, very popular chair, nice chair, very, very vigorous chair. What I’m going to do is I’m just going to, this is a very brief video to show you how this chair, how you get started on this chair, because it’s a little different from most. When you push the ‘Power’ button, which is at the top of the remote control, which is embedded in to the arm rest, when you push that top button, you see the color change from red to blue, the first thing that happens is you feel a vibration in the seat, and it’s kind of ticklish [laughs], so if you don’t like the vibration, you may not like that at all. But it’s kind of ticklish, and you’ll see that the chair reclines automatically, I haven’t pushed any buttons, it automatically goes back in to the recline position, and it automatically goes, by default, to the ‘Weightless’ program, which you can see on the remote, that red light indicates what program that it’s on, the ‘Weightless’ program. Continue reading “Osaki OS-7000 Getting Started Video and Transcripts”

Sanyo Massage Chairs Are No More!!

Sanyo 7700 Discontinued!

Well, I guess it’s official. I received a call from my Sanyo/Panasonic rep yesterday afternoon and he tells me that there are 3 Sanyo 7700 massage chairs left and after they are gone…no more Sanyo massage chairs. I guess I shouldn’t be surprised what with my recent rants about virtually non-existent customer support for the Sanyo products, but it still stunned me to hear the news. Continue reading “Sanyo Massage Chairs Are No More!!”

Inada Sogno Dreamwave vs. Panasonic MA70 Questions

I get a lot of inquiries from shoppers about the differences between the Inada Sogno Dreamwave and the Panasonic MA70 massage chairs because of the closeness in price. The chairs are actually very different. Here is another question (and, or course, my response) regarding these two popular models…


Hello, We’re considering upgrading our older generation Panasonic Real Pro chair. We see that Panasonic has a new EP-MA70 which we are considering as well as the Inada. I see you have some preliminary reviews comparing the MA70 to the Inada but wondered if you have more insight into how they compare. We like the coverage of the Inada but are worried the massage intensity might not compare to the Panasonic. Also, the controls of the Inada seem a little more rudimentary than the Panasonic (I need to program the unit to avoid areas that are damaged and need light touch whereas other areas need strong touch). Any help you can give in helping decide between the two would be great. Also if you can tell us what each will cost that would be great (including delivery to xxxxxxxx). Thanks, Dave Continue reading “Inada Sogno Dreamwave vs. Panasonic MA70 Questions”

The 3rd and Final Part of my Interview with Pres. of Inada USA, Cliff Levin

Here is the 3rd and final video of my interview with Cliff. I hope you have enjoyed this series and learned much of the Inada products and the Inada way of doing things:

Transcript of Interview with Cliff Levin, President of Inada USA Massage Chairs (Part Three)

Dr. Alan Weidner: Well, I think also it intimidates, I think the most intimidating thing about a massage chair for the new buyer is the remote control, thinking that they can’t learn it or they can’t get it. But, yeah, I’d say that the Sogno and the Yu•Me are very, very simple to use. I found the Human Touch remotes also to be very simple. I think the Panasonic and the Sanyo are probably the most complicated ones to deal with, but again, all remotes, you get accustomed to it over time. But boy, just for ease-of-use right off the bat, Yu•Me and Sogno are quite easy. Now, one thing I was just thinking of, we talked about any upgrades to the Sogno, if there’s any plans for that, but I was thinking about this the other day, people ask now more and more about zero gravity. This is a feature that we’re seeing in more and more chairs. I think it’s a bit of a fad right now. It was kind of pioneered maybe, or introduced to the market primarily by Human Touch, I think, but it seems like everybody’s kinda gotten on the zero-gravity bandwagon, even the Yu•Me has a zero-gravity feature, though not explicit on the remote, in the rocking motion it does go to a zero-gravity position. Is that something that you think the Sogno may ever, they may ever integrate in to the Sogno? Or have they discussed it, is it even a topic of conversation? Continue reading “The 3rd and Final Part of my Interview with Pres. of Inada USA, Cliff Levin”

Part 2 of My Interview with Cliff Levin, Pres. of Inada USA

Here is part 2 of my 3-part interview with Cliff Levin, President of Inada USA massage chairs:

Transcript of Interview with Cliff Levin, President of Inada USA Massage Chairs (Part Two)

Dr. Alan Weidner: The Japanese, because of the cost of the Japanese manufacturing, we have seen other companies moving from Japan to China. Panasonic’s now moved all their manufacturing to China. I believe, I could be wrong on this, you may correct me on this, but I think Sanyo’s also moved to China. Of course, Osaki, Omega, Human Touch, are all Chinese-made chairs, and do you think there’s going to be a trend, where one day that Inada might start manufacturing some chairs in China, or they may already do, for other parts of the world, how does China fit in to Inada’s manufacturing picture, if at all? Continue reading “Part 2 of My Interview with Cliff Levin, Pres. of Inada USA”

My Interview with Cliff Levin, President of Inada USA (Part 1)

I am going to post our 45 minute interview in 3 separate parts, including video and transcripts. Here is the Part 1 video with transcripts below:

Transcript of Interview with Cliff Levin, President of Inada USA Massage Chairs (Part One)

Cliff Levin: Hello?

Dr. Alan Weidner: Hey Cliff, how are you?

Cliff: Doing fine, thanks. How are you?

Alan: Good. This is Dr. Alan Weidner from ‘‘, and today we are visiting with Cliff Levin who’s the president of Inada USA, and Inada USA, or Inada, is the manufacturer of of our top-selling massage chair, the Inada Sogno. They also have some other chairs that they sell, the Inada Yu•Me, the i1, and also the Doctor’s Choice 3A massage chair, and we will talk about probably a good portion of those chairs today in our conversation, but Cliff, thanks for being on board with us today and taking time to visit. Hopefully, our listeners will be able to learn some things, and our viewers will be able to learn some things about Inada that I have not been able to maybe impart, or share with them, in the past, and some insights that you’ll have that I think will be beneficial to them. But, one of … Continue reading “My Interview with Cliff Levin, President of Inada USA (Part 1)”

My Continuing Saga With The Sanyo 7700 Fiasco…

I reported in a blog post last week about the hassle I was having getting a hold of Sanyo to take care of some warranty work for a Sanyo massage chair. Well, I never resolved it last week, but was back on the phones yesterday after a restful weekend in Edmonton, Alberta, Canada celebrating my mother’s 80th birthday.

I needed the rest to be able to handle the 2 hour sojourn I had on the phones yesterday trying to get some closure to this Sanyo 7700 massage chair warranty issue.

Here is what happened…

I called the number given to me by my Panasonic/Sanyo distributor, which was a number that was to lead me to Sanyo warranty support. That number was 757-382-4518. Well, after a few minutes on that call, I learned that I needed to call Panasonic customer support. The kind lady gave me the phone number to that department,which is 800-211-7262. I called that number but was given another number, 800-332-5368, which was supposed to be the department in question.

When I called that number, I realized that it was the same department that the previous number had led me to. So, I pushed buttons until I got through to a person (oh, those automated phone trees are so bloody annoying!!). When I reached that person I was told to call 800-211-7262. Sound familiar? Yes of course it does because I had just called that number before this number! I called that number back and then was finally given the following number: 800-421-5013, which I dutifully called. I spoke to a nice fellow named Joe, who answered the phone saying “Sanyo Customer Support.” I was elated…

Elated until he said he could patch me through to the parts department. This he did and, after being on hold for a number of minutes (probably about 5-10 minutes), a fellow from Panasonic Canada in Mississauga, Ontario answered the phone and said that I was in contact with the Canadian branch of Panasonic.

I am from Canada and hold Canadian citizenship along with my US citizenship. So, ordinarily I’d be thrilled to be talking to a Canadian, especially if the person on the other end of the line knew anything about hockey. But, this time I was chapped and said that I was mistakenly forwarded to my Canadian friends but was really looking to get a Sanyo massage chair part in the USA. I was put on hold and referred back to somewhere in the States, where I was told to call 800-421-5013.  Sound familiar? Yes, of course it does, because that was the number I was given which was known affectionately as “Sanyo Customer Support” (remember that one?).

If I’ve lost you, don’t worry…you are not alone!

I called that number back and, strangely enough, got Joe on the line again. I explained my journey and he apologized (not that I had to speak to Canadians in Mississauga, Ontario, but that I was sent off on a wild goose chase). This time Joe put me through to a lady named Lynn, who asked me where I wanted the part sent to.

Well, at this point, I almost broke down in tears because I had finally reached the promised land. Lynn sensed my gratitude and apologized for the fiasco. Then she proceeded to take at least 15 minutes to get my credit card info and shipping info. Oh, man, it was painfully slow.

I am happy to announce that I finally found the part that I wanted and it is now being shipped to my client in Washington (she will be so excited to get her chair part).

But, here is the bad news (yes, there is more)…

According to Joe, there is no warranty support for the Sanyo 7700 massage chair, or for any Sanyo massage chair, for that matter. Apparently, none of the Sanyo authorized repair centers have opted in to the Panasonic network…yet. Until they do, there is nobody out there to fix your Sanyo massage chair. Isn’t that delightful, especially after spending around $5K on a new massage chair???

The other bad news, is that because there is no warranty support or coverage, I had to buy the part for my customer and pay for it out of my own pocket. Dang, do you think I am going to encourage folks to buy a Sanyo 7700 massage chair? Duh…not now anyways! Sanyo is working hard at getting their authorized repair centers to join the Panasonic revolution. When  that happens, then there will be warranty support for my Sanyo clients. How long will that take? Your guess is as good as mine. Maybe someone from Panasonic will read this blog post, feel sorry for me, and change their entire massage chair department to make things a little easier on such a huge purchase.

(Thank goodness the Sanyo 7700 is a very well built massage chair that rarely breaks down…whew!!)

Man, I am feeling the stress of yesterday’s phone calls all over again. I think I am going to grab some Pha at my local Vietnamese restaurant to relax and bring my heart rate and blood pressure down a notch.

Dr. Alan Weidner 

New HT-7120 Massage Chair Video Series

Previously, we have created videos for the Inada Sogno Dreamwave, the Osaki OS-6000, and the Osaki OS-7000 massage chairs. We are still adding video content for each of those chairs as the need arises, but we have started a new video series of the HT-7120 massage chair by Human Touch.

I really dig this chair. It is the newest generation of the old HT-125, which I used to have in my chiropractic clinic and was the first massage chair I ever owned. It was the impetus behind this whole business that we enjoy today.

The HT-7120 is a very simple, functional chair, without a lot of the bells and whistles that most new massage chairs boast. The HT-7120 is popular because of the following reasons:

1. Price – the chair is priced under $3000 and is produced by the biggest US massage chair company. It is a chinese-made chair which contributes to the lower cost.

2. Utilitarian – this chair is a very practical piece of furniture. It simply has rollers going up and down the back along with calf airbag massage. No airbags anywhere else. It is all you need for a basic massage in a quality-made chair. The ottoman even rotates under to obscure the calf airbags from view.

3. Aesthetics – this massage chair, along with pretty much every other product from Human Touch, looks great. The Americans are big on looks, and Human Touch delivers that in spades. This particular model looks a lot like an office chair. As a matter of fact, I have had clients purchase it for that very reason. They actually use it up against a desk in their office.

4. Improvements over the old HT-125/135/136 series – low back  heat, intensity adjustment of the  rollers, and calf airbag width adjustment spell out the improvements over the chair that I originally purchased so many years ago.

5. Great Human Touch Customer Support – I have always been so happy with the support I get from Human Touch’s customer support department. I have always been treated with respect, have always received prompt attention when I need assistance, and have never felt that I was getting a run-around when I had a problem with a chair. I believe that their customer support is one of their strongest benefits.

Here is a video that we created introducing you to the chair so that you can get acquainted with it’s functionality. I will be submitting more over time, but this will whet your appetite for more.

I have this massage chair in my showroom, so if you are a local or are planning on visiting us from out of state, drop on by and check out the HT-7120.

I hope you enjoyed that. Check out our YouTube channel for more good massage chair videos:

Dr. Alan Weidner

Sanyo Customer Support Issues and Osaki OS-7000 Back Order Fiasco!

I am writing this post today for two reasons: 1.) to notify you, my readers and massage chair shoppers, about things going on in the industry that may affect you, and 2.) to get some stuff off my chest!

1. Osaki OS-7000 Back-Order Mess

We were notified over a month ago that the Ivory and Taupe colored Osaki OS-7000 massage chairs were back ordered for about 4 weeks. We have been eagerly awaiting their arrival. Last week I was told that the chairs were going to arrive by the end of last week or the beginning of this week. Well, today I get an email saying that they are not going to be here until June 11. The only reason Osaki has for the delay is a hold up in customs. I can buy that, but why don’t the other companies I sell for have such long delays? Oh well, it is what it is and we have to live with it.

I just might mention that the Ivory chairs coming in have all been spoken for. There are no chairs available for new purchases from that shipment. The next shipment of Ivory Osaki OS-7000 massage chairs won’t be here for another 6 weeks (so they say…but, keep your fingers crossed!). Bottom line…if you are looking for an Ivory Osaki 7000, DO N OT WAIT until 6 weeks from now to order. Trust me when I say that they will all be spoken for at that time. I heard from my source that 40% of that shipment is already spoken for! So, don’t delay and order now to get in the queue.

2. Sanyo Customer Support

Here is another interesting “fiasco” that we’ve been dealing with over the last few weeks. As you may or may not know, Sanyo was bought out by Panasonic a couple of years ago. We knew that things would be different, but we didn’t really feel any effects of the corporate change…until now.

This adventure began a week ago when one of our clients ordered a Sanyo 7700 massage chair. Great chair; very reliable and durable. Well, when the chair was delivered to my client last week, she noticed that a cover plate was broken. Now, this is not a piece that is necessary for the chair function. It is just a plate that covers a hole where you can install the remote control pedestal. Well, I asked my client to call the Sanyo customer support phone number that we have on our website. She reported to me that no one answered the phone when she called.

I then contacted my Sanyo rep and he followed-up with Sanyo directly. He received an email, which he forwarded on to me, that said that Panasonic was now handling all the support issues of the Sanyo massage chairs. Included in that email was a new phone number, which I passed along to my client. My client called the number but was told that the retailer who sold her the chair had to call! (getting dizzy yet?)

So, I called the number and was given 4 subsequent numbers, each one provided by the person who answered the phone on the previous number. I eventually got to a fellow who was kind enough to take my name and number and tell me that he’d have someone get back to me. Two days later, I got a call back by a gal acknowledging that the piece we needed was available. However, I received no information about whether the Sanyo parts and labor in-home warranty would cover the piece. I am still waiting to find out if the warranty is intact. I can only imagine that the warranty is honored, but who to call for warranty support is still a bloody mystery to me.

Well, that just about does it. I know I feel better now. I hope you learned something from this. Feel free to call me anytime if you have any questions or concerns about anything in the massage chair industry.

Dr. Alan Weidner 


An Inada Sogno Armrest Question From a Client

I received an email from a client last night concerning the “fit” of an arm in the arm rest of the Inada Sogno Dreamwave massage chair. It is something that I’d never really thought about before and it just may be something that others are asking about the arm airbags of this chair. So, here is the question and my response for your benefit.

Client Question:

 I have a couple of issues that I think may only come from not understanding how to properly “sit” in this chair.  Pre-statement: I have watched all the videos related to proper seating and read all the documentation about proper seating and the adjustments for the headrest.  In fact, I studied them thoroughly and repeatedly making various tweaks to how I was sitting and adjustments to how I was sitting.

1.  After having my chair for a couple weeks, it seems that either the chair isn’t put together properly or my arms are not designed correctly for this chair.  I am an average height male, 5′ 10″.  I have a medium frame.  Yet when I sit in the chair and recline, my fingers never seem to reach the area where the fingers are supposed to go.  I even slide out a bit of the seat to try to get my arms in a comfortable position, but i’m constantly having to reach during the massage — not relaxing.

2. The air bags for the fore arms just keep pushing my arms out of the arm section.  I thought the airbags were supposed to wrap and compress the forearms.  The place where the arms rest is too wide as well.

Are there some adjustments for the Inada Sogno Dreamwave that I can make to bring the armrests up a little and perhaps move them further back so that my fingers will actually make it into the finger section?

I am otherwise happy with the sale and the delivery and the price (comparing to other businesses).

Please advise.

Thank you,

My Response:

Hi, Jeffery

Thanks for your email. I appreciate your feedback. I am your height and have a similar frame. After having read your email, I went to my Sogno in our showroom and sat on the chair to try to see what you are experiencing. Regarding the fingers, I noticed in full incline and recline that my fingers were always on the forward-most air bladders. When I reclined, my fingers slid back a bit but they were still, for the most part, on those bladders. My fingers were never all the way forward to the front of the bladder but, then again, I think Inada made allowance for those at the top end of the height scale, i.e. 6’4″. So, my feeling is that everything is set up correctly, but you may be expecting your fingers to be all the way forward in the arm massage component. I tried to slide my fingers all the way to the front of the arm piece when I was in full recline, but found that I could not achieve that without compromising my total body position comfort. 

In the past, I have also noticed the forearm air bladders feeling like they were squeezing my forearm out from between the top and bottom bladders. I’ve thought too much about it because a lot of the other chairs with forearm massage do the same thing. I am thinking of the Osaki OS-6000 and OS-7000 models in particular. I would venture to guess, based on my experience of arm massage, that the arm air bag function on chairs like the Omega Montage Premier or the Osaki OS-2000 or the old Inada D-5 RoboChair would be the only chairs that might hold your forearm in the component without squeezing it out (although I must say, according to my dim recollection of the Inada D-5, which we used to have in our showroom, I believe my arm was squeezed out of that device as well from time to time). 

So, I guess the long and short of my answer regarding the forearm is, I’m not sure there is a perfect fit yet for that extremity. I know that doesn’t help overcome the “squeezing out” feeling, but that may put your mind at rest about whether your chair is set up correctly or not. 

Having said that, if you feel as though there might have been an error in set-up, give Inada a call at 888-769-0555 and ask for Brandon at ext. 106 and he can make sure everything is set up correctly for you.

I hope this helps in some way, Jeffery. Again, thanks for your email and your observations. Feel free to call  or email me anytime. I am always at our disposal. 

Music and Massage Chairs!

I saw the music system feature the first time on the Omega Montage massage chairs. We had one in the showroom a few years back and it seemed like a pretty cool thing at the time. That chair had a zip drive that came with the chair along with some heavy-duty headphones. All you had to do was download music onto the zip drive from your computer, plug the zip drive into the back of your massage chair and then listen on the headphones. What was really cool was that certain massage features worked in rhythm to the beat of the music.

I love music and listen to it as often as I can. I think that music has a very therapeutic value to it in many respects. I actually feel that music can contribute to healing.  As a matter of fact, here is a site wholly dedicated to music therapy: So, is music in a massage chair a silly thing? Probably not.

Omega also has music integrated into their Skyline and Serenity models.

Music System of the Osaki OS-6000 Massage Chair

Recently, Osaki came out with a music system in their new Osaki OS-6000. This is one of the Inada Sogno look-a-likes, but has the music system as a distinguishing feature from the Sogno (along with zero gravity). I think I like the Osaki’s music set-up more than the Omega music system. Here’s why…

1. You just plug in your phone or mp3 player into a 3.5 mm plug that is located on the remote control pedestal.

2. You can play all the music on your phone or music player and manage it directly from your phone/player.

3. The chair has two speakers, one on either side of the head, both located on the shoulder airbag protrusions. This gives you a stereophonic feel. No need for headphones or earbuds. You just plug in your phone and play music from the phone.

I will admit that the speaker system is not of super high quality, so if you are looking for a quadraphonic, BOSE-style sound effect, you will be sorely disappointed. But, if you want to listen to your favorite tunes while doing something great for your body, this music system will do just fine.

By the way, this music system also allows for the vibration massage to work in rhythm to the beat of the music you are listening to.

Here is a new video we made discussing and demonstrating the music system of the new Osaki OS-6000 massage chair:

I hope this explains a little more about the built-in music systems of massage chairs.

Dr. Alan Weidner

My Interview with Cliff Levin, President of Inada USA

In Depth Discussion About the Inada Sogno Massage Chair

I had a 45 minute skype video chat with Cliff Levin, President of Inada USA, yesterday where I interviewed him about the state of affairs at Inada and where we also discussed, to some great length, the Inada Sogno Dreamwave massage chair.

Cliff is a very easy to talk to guy and was very open about everything that I asked of him. Here are a few things I learned yesterday that I found interesting:

1. Some of the cosmetic components of the Inada Sogno and Yume massage chairs were manufactured in China. He alluded to stitching, upholstery material, and other non-mechanical parts that were produced in China but assembled with the Japanese-made mechanical components in Japan. Because of the very high cost of production in Japan, Inada outsources these simpler, non-technical tasks to save money.

Inada Sogno Massage Chair

2. When I referenced the zero-gravity, or lack thereof, in the Inada Sogno and asked if there were plans to add that feature, or any other features for that matter, to this very popular chair,  Cliff basically said if it ain’t broken, don’t fix it. So, I suspect that the Inada Sogno Dreamwave massage chair that we have all come to know and love will remain the same for the entire length of it’s life cycle.

3. Inada has no plans to introduce a massage chair that they think will trump the Sogno. I am frequently asked if Inada is going to come out with either a new edition of the Sogno or if there is another chair in the works that will be even better than the Sogno. The answer to both questions is no. So, what you see in the Sogno is what you get…and what you will get for years to come. And, don’t expect anything better than or as iconic as the Sogno.

4. As I had suspected, Inada is the only major name brand massage chair manufacturer that still produces their chairs in Japan. All others have migrated to China.

5. I was glad to know that Inada USA was just as nervous and uncertain about the economic effects of the huge February 1, 2012 price increase. Inada didn’t express concern at the time, that I could sense, but in retrospect, now that sales have been huge, Cliff admitted that they were quite concerned at Inada about the effects of the price increase on their business. Of course, as I’ve mentioned on this blog many times before, the price increase was the direct result of the weak US Dollar and the strong Japanese Yen.

I am currently editing the interview. Since it is rather long, I am working on breaking it down to 3 segments. I am not all that great at video editing, so I hope I can get this done for you in a reasonable amount of time. I will post the videos on our channel for your perusal.

Dr. Alan Weidner



Osaki 4000 Massage Chair vs. Inada Sogno Dreamwave (Part 2)

Comparing the Osaki OS-4000 to the Inada Sogno (Part 2)

This is Part 2 of a 2 part comparative review of the Osaki OS-4000 and the Inada Sogno Dreamwave. In Part 1, I discussed 5 general differences between these two very popular massage chairs, but today I will go into specific chair features and functions to help you in your due diligence.

Osaki 4000 Massage Chair

6. Zero-Gravity – The Osaki 4000 has a zero gravity feature which, by definition, is a 30 degree tilt of the seat in the zero gravity position. The Inada Sogno’s seat stays horizontal during all programs. Zero gravity is a great feature for decompressing the low back.

7. Airbags – The Inada Sogno Dreamwave massage chair is an airbag monster…over 100 airbags. The Osaki 4000 is a little more typical of most massage chairs with 32 airbags. Rollers are typically used for the spine, whereas airbags are used for every other part of the body, i.e. legs, feet, thighs, arms, shoulders, waist, etc.

8. Dreamwave Technology – One of the unique therapeutic features of the Inada Sogno is the use of airbags to move the seat from side to side and up and down in a figure 8 motion. It introduces passive motion to the pelvis and low back in a very gentle swaying motion that is very soothing to the user. The Sogno is the only massage chair that has this feature, as far as I know. The Osaki has airbags in the seat but not at all like the Dreamwave technology of Inada.

9. Thigh Massage– a lot of the newer chairs have airbags that compress the outer aspect of the thighs, where the IlioTibial Bands (ITB) are located. The Osaki 4000 and the Inada Sogno have these airbags, however the airbags on the Sogno actually massage the ITB in a wavelike motion and it feels like a true massage. The Osaki 4000 simply compresses against the thighs without the feeling that much is being done therapeutically. If you’ve ever had low back, knee, or hip problems, the ITBs are probably pretty tight on you and the Inada Sogno will make you realize how sore they truly are!

Inada Sogno Massage Chair

10. Heat – Both chairs have heat, but the heat of the Osaki 4000 is definitely more noticeable than the subtle sacral heat of the Sogno. If you like feeling the warmth, the Osaki wins that hands-down.

11. Cervical Traction Device – Inada innovated this feature. It is a headpiece that has airbags to massage the neck and the trapezia muscles (you know…the muscles at the top of your shoulders that get tight when you sit at a computer all day). It is a phenomenal feature in the Sogno. The Osaki 4000 has a headpiece that mimics Inada’s Cervical Traction Device, but doesn’t have the airbag massage that the Sogno does.

12. Arm Airbags – Both chairs have arm airbags, but the Osaki 4000 airbags basically just cover the forearm and wrists, whereas the Inada Sogno has extensive airbags that compress the fingers, wrist, forearm, and upper arm.

13. Roller Track Length – The vertical roller track length of the Inada Sogno is 28.5″; the roller track length of the Osaki 4000 is 30″. It feels like the Inada massages lower down into the buttocks, so I would say that the Osaki goes higher up the neck with the extra 1.5″.

14. Height and Weight Recommendations – Inada has always had the motto “If you can fit, you can sit.” So, regardless of your weight, if you can fit in the chair, it will function just fine. Osaki, on the other hand and like most massage chairs, express a weight limit for the chair’s optimum function, and that is 265 lbs. As for height, the Inada can cater anyone comfortably from 4’11” to 6’4″; Osaki best fits someone from 5’4″ to 6’4″.

15. # of Motors – Inada has 13, Osaki has 7.

16.  Remote Control – The Osaki 4000 has a pedestal remote, the Inada has a free remote that tucks into a small side pocket.

Those are the major differences between the chairs. Some features that they both have include body scan technology, ottoman length adjustment, calf and foot massager, quad-style rollers that knead, tap, and compress, vibration, auto and manual settings, and a stretch program.

I hope this assists you in your massage chair buying research. After reading through the comparisons, you will have to decide if the price of both chairs is justified. Remember you can always email me at or call me at 801-417-8240 to ask any other questions. I am always at your disposal.

Dr. Alan Weidner 

Osaki 4000 Massage Chair vs. Inada Sogno Dreamwave (Part 1)

Comparing the Osaki OS-4000 to the Inada Sogno (Part 1)

As you can probably tell from my blog posts and videos, I think quite a bit of the Inada Sogno Dreamwave massage chair…and apparently so does the rest of the massage chair world. It is not only our best selling chair (and our most expensive chair), but it is also the most imitated chair in the market.

Inada Sogno Massage Chair

Before the Sogno came along, most massage chairs looked like the proto-typical massage chair. Very basic, utilitarian design. Well, along comes the Inada Sogno with an award-winning and very unique design and it takes the massage chair world by storm. It was quite a modern look at the time it came to the USA…most folks liked it, some hated it. But, unique  and modern it was. Now, after 4 years in the USA, you can see Sogno look-a-likes everywhere. And I carry some of those look-a-likes. Chairs from companies like Omega, Osaki, Cozzia, OSIM, and more, now pop up all  over the place trying hard to steal away some of the market share that was taken by the Inada Sogno.

I have since learned that just because the chairs look like the Sogno doesn’t mean that they function like the Sogno or even have the same revolutionary and therapeutic features of the Inada Sogno.

Osaki came out with a model called the Osaki OS-4000 massage chair(and OS-3000) which quickly became a popular seller, primarily because it had the Sogno look at a price less than half that of the Sogno. In this article, I am going to compare and contrast the Osaki 4000 with the Inada Sogno Dreamwave. After reading this 2-part series, you will understand why the chairs differ so much in price.

Osaki 4000 Massage Chair

1. Country of Origin – Inada designs, engineers, and manufacturers all their chairs in Japan, while Osaki gets their chairs from China. The Japanese Yen is strong relative to the US Dollar, so production costs for Japanese chairs are high. That is why all other major name-brand massage chair companies get all their chairs from China and not Japan.

2. Private Labeling – As I mentioned in point #1, Inada owns the design and manufacturer process from beginning to end. They design, engineer, and produce their own chairs. Osaki, as with pretty much every other massage chair company (with a few exceptions), orders their massage chairs from Chinese manufacturing plants that make chairs for anyone who wants to sell them under their own private label. The plant may make a few tweaks for a particular private label buyer, but for the most part they are very similar to, if not exactly the same as, other chairs in the market.

3. Warranty – Osaki, like the majority of other massage chair companies, offer a 1 year parts and labor, in-home warranty. They also have a second year of parts only, and a third year of structure only. This is a very typical warranty in the massage chair biz. Inada, on the other hand, offers a 3 year parts and labor, in-home warranty. It does not, however, offer any other coverage. You can purchase extended warranties for both company’s chairs; 1 or 2 year ext. warranty for Osaki, 2 year ext. warranty for Inada.

4. White Glove Service – Both companies offer white glove delivery, which includes bringing the chair into your home or business, unpacking it, assembling it, and then removing all packing material and debris afterwards. Both the Osaki 4000 and the Inada Sogno require assembly, so if you are not prone to being a handyman, or get intimidated by things like this (as am I!!), the white glove delivery option is a nice thing to be able to order.

5. Cost – I already mentioned that the cost of the Osaki 4000 chair is less than half that of the Inada Sogno. At the time of the writing of this article, the cost of the Inada Sogno is $7799, while the cost of the Osaki 4000 is $2895.

In Part 2 of this comparative massage chair review, I will go compare and contrast specific chair features.

Dr. Alan Weidner 

Massage Chair Arm Airbags

Arm Airbags – Depends on the Massage Chair Model

Arm airbags is pretty much a standard feature in most massage chair models nowadays. People have come to expect arm airbags to some degree. As you may or may not know, arm airbags simply inflate and compress on the parts of the arm covered by the airbags. Most chairs will inflate and compress in a wave-like manner to simulate circulation direction from the extremity to the heart.

Omega Montage Premier massage chair

There are different modes that various massage chairs use to administer the airbag therapy to the arms. For example, the Omega Montage Premier and the Osaki 2000 massage chairs have clamps attached to the arm rests that can be slid from along the arm rests to be positioned at the forearm position or all the way down to the wrist and hand positions. When we used to have the old Inada D-5 Robochair in our showroom, I used to love using this feature on my hands and fingers. It felt wonderful. From years of knuckle popping, my fingers tend to get a little swollen and tight and this type of airbag massage felt great on my fingers.

Another style of arm airbag massage works similarly to the calf massage of the ottoman. An example of that type of arm massage would be the Osaki 6000 or 7000 massage chair. It basically has an arm “slot” wherein the arm is placed and an airbag above the arm and another below the arm squeeze simultaneously, again in a wave-like motion, to compress the arm…most from wrist to forearm. Here is a video demonstrating the use of the arm airbags in the Osaki 6000 massage chair:

Panasonic uses a nifty arm massage feature hidden underneath the arm rests. The top of the arm rest lifts up and the user slides the arms underneath the top of the arm rest. Then, airbags above and below the arm  inflate and compress. This type of arm massage works best on the hand and bottom part of the forearm.

The Inada Sogno Dreamwave massage chair is the first chair to have full arm massage. It has airbags that inflate on the hand, wrist, and forearm, but then also has an airbag on the upper arm as well.

Airbag intensity can be adjusted to the comfort of the user. Some folks don’t care much for airbags at all, regardless of whether they are on the arms or legs. But, for those that enjoy them and use them they can provide a very soothing massage of the extremities.

Dr. Alan Weidner


Massage Chair Back Order Status

Massage Chair Back-Orders

The same two massage chairs are on back order for certain colors. Here is the latest:

1. The Osaki 7000 in ivory is now back ordered for 7 more weeks. The next shipment is actually coming in within the next two weeks, but the ivory chairs in that shipment have already been spoken for. So, if you want to get an ivory Osaki 7000, order it now and get in the queue for your chair.

The Osaki 7000 taupe color is back ordered for another 1-2 weeks, but the incoming stock should be sufficient for some time. The black has been and continues to be in stock.

2. The Inada Sogno Dreamwave is backordered as follows: Chocolate back-ordered until May 14; Creme back-ordered until May 21; Red back-ordered until June 13. The dark brown color is under heavy inventory pressure and is expected to be back-ordered in the not-to-distant future. So, again, order now for any of those colors…don’t wait for them to be in, because chances are they will all be spoken for before the shipment even arrives.

Human Touch Immersion Massage Chair Promotionhuman touch massage chairs

The “Relaxing Night Out” promotion from Human Touch is in full swing. When you order one of the new ZeroG 2.0 or WholeBody 2.0 massage chairs, you will receive a $100 gift certificate from So, buy a chair and then go fill yourselves silly with $100 worth of grub. Great promotion for a very new and unique chair. I’ve not sat on one yet but I am scheduled to interview Andrew  Corkill,  Director of Marketing for Human Touch within the next week or so to get the full 411 on those new chairs. I will post that interview on my website and channel ( By the way, this promotion from Human Touch will be available between May 1 and June 18, 2012.

Massage Chair Reviews

I’d like to invite any of you who own a massage chair model that we currently carry on our website and store to leave your review of your chair. These reviews are so helpful for massage chair shoppers and I just love reading other folks’ opinions of the massage chairs that we carry. Whether you bought your chair from us or not, I’d love for you to leave your review.

Have a super day!

Dr. Alan Weidner

Some Helpful Inada Massage Chair Tips

2 Good Tips for Inada Sogno and Inada Yume Users

A lot of what I know about massage chairs comes from folks who ask me questions and then I do the research to find out the answers. Sometimes my clients know more about a particular chair than I do and they enlighten me about their findings. I realized two things this week, one thing about the Inada Yume and one thing about the Inada Sogno massage chair, that I was not completely aware of before. I wanted to share these things with you in this blog.

1. I was asked if the Inada  Yume was a zero gravity chair. It is not listed as a feature of the chair, but I went to the chair in my showroom and checked it out. Zero gravity is not a feature button on the remote control so I just reclined the chair to see if the seat tilted to a 30 degree angle. You see, by definition, zero gravity is a 30 degree tilt of the seat to allow for decompression of the low back joints. Here is an article that I wrote about zero gravity in greater detail for those of you who want to learn more about this increasingly popular massage chair feature:

Inada Yume Massage Chair
Inada Yume Massage Chair

Well, getting back to the Yume, I reclined the seat back and did not see the seat tilt…until the chair back hit about 60 degrees. At that point the whole chair body rotated up as the chair back continued to a horizonal position. This facilitated a seat tilt of 30 degrees.

The long and short of this is YES…the Inada Yume has a zero gravity feature!

2. The Inada Sogno Dreamwave has a head piece called a Cervical Traction Device. In that head piece there are airbags that massage your neck and shoulders. It is the first massage chair, that I am aware of, that has airbags that massage the neck instead of rollers. You can  lift the headpiece up and over the back of the chair to get the rollers to work on your neck, but some folks claim that the chair rollers don’t go high enough up the neck. I was visiting with Cliff Levin, the President of Inada USA who came to visit us this week, and asked him about this. He said that all you have to do is over-ride the initial body scan of the chair by doing the following:

a.) Lift the headpiece up and over the back of the chair so that your neck is right over the rollers,
b.) Recline the chair to where you want to begin the massage,
c.) Turn on the program that you want,
d.) When the remote control display says “Fine tune SHOULDER POSITION”, push the up arrow of the button on the remote with up/down arrows until the rollers hit the top of your spine, just under your skull.

It is as easy as that. I tried it and it was awesome! Worked perfectly for me.

Hope this little tips help enrich your experience with either of these phenomenal massage chairs.

Dr. Alan Weidner

Inada Yume Massage Chair Calf Massage – Very Cool!

Calf Massage of the Inada Yume

Nowadays, pretty much every massage chair has a calf massage of some sort. Not every chair has foot massage, but calf massage is pretty standard. Even on chairs like the Serenity or Skyline by Omega, there are small airbags that push against the back of your calves even though those chairs don’t have traditional calf wells.

Calf massage typically has airbags within 2 calf wells that surround, inflate, and then compress the calf muscles. Most of the technologies of the massage chairs have the airbags compress in a distal to medial direction. In other words, the airbags inflate initially at the bottom of the calf and then, in a milking or figure 8 pattern, move up the calf towards the heart. The idea here is to enhance circulation from the legs to the heart (of course, for some folks, swollen ankles is an example of poor circulation that is readily visible and for which calf airbag massage has worked wonders).

Thera-Elliptical Kneading of the Calves…

Inada Yume Massage Chair

This has been the way that calf massage has worked for as long as I have been in the business. Inada has recently added a very cool twist to the calf massage experience. In their new offering, the Inada Yume massage chair, Inada has introduced what they coin “Thera-Elliptical Kneading”, or TEK, which adds a very interesting and, what I feel, a very therapeutic tweak to the existing airbag massage. Here is how it works:

The airbags inflate, as with any other massage chair. These airbags compress the leg musculature. But, then something unique happens…the inside wall of each calf well begins moving up and down, along the length of the leg thus inducing a kneading motion to the large calf muscles.  So, now you have not only a compression feature coming at you from the side, but it is accompanied by an up and down kneading motion along the leg’s axes.

And, I ‘ve got to tell you that it is fantastic. I have large calf muscles and I do a lot of walking. This TEK is fantastic! It gives my legs a workout that leaves my legs feeling alive and tingling. It is an intense massage but nothing like anything you’ve ever experienced in a leg massage.

Inada has always been a progressive innovator in our massage chair industry. They are the oldest massage chair company in the world (heck, Mr. Inada invented the first massage chair in 1962) and have been the pioneers of many of the features that are considered standard on massage chairs today. This TEK is one of those innovative ideas that will probably be copied in the near future.

The only drawback is that to allow for the TEK, their is no foot massage component on the Inada Yume chair. When you see the calf massage in motion, you’ll understand why it is so. But, you can always bend your knees and put your feet into the calf wells, which will still give you a very good and very unique  massage experience for your feet.

Dr. Alan Weidner

Massage Chair Creative Financing

Massage Chair Financing Information

We offer GE Capital financing for those who wish to avoid using their credit cards on their new massage chairpurchase. GE financing provides some deferred interest options that are appealing to buyers. We can also offer equal payment options for a massage chair purchase.

On our website, up to the current time, we have been offering only 2 plans – 6 months deferred (or 0%) interest with a minimum monthly payments AND 12 months fixed interest (9.99%) with fixed monthly payments.

Before May of 2011 we could offer zero interest/zero payment plans, which I am sure you remember well. But, with the advent of the Credit Card Act (or something like that), the zero payment options were removed by the federal government. Zero  interest could still be offered but with a minimum monthly payment instead of NO payment at all. For us, that minimum monthly payment has been 3.5% and that amount was established by GE and not us at Massage Chair Relief. I understand that the minimum monthly payment percentage has recently been increased to 3.75%.

1, 2, and 3 Year Zero Interest Massage Chair Plans?

I have been asked many, many times why we don’t offer 1, 2, or 3 year deferred interest plans since some other retailers are offering those options. Well, the reason is processing fees. Let me explain…

Financing plans, along with credit cards, charge the retailer a certain percentage for the “privilege” of using their financing options. Credit cards typically charge an average processing fee to the retailer of around 3% (for Visa, MC, and Discover) or 3.5% (American  Express). What that means is that I, as a retailer, get charged approximately 3% when someone buys a massage chair on our website or in our showroom with a Visa, Mastercard, or Discover card. So, what that means is that if you go onto our website or come into our showroom and purchase a massage chair with your Visa card, I get charged about 3% by Visa for the privilege of accepting Visa as a payment option. The purchaser never sees that as it is a processing fee charged to my bank account after the transaction has been made, and behind the scenes.

Financing companies do the same thing, except they charge more percentage points for more liberal financing options. For example, for the two plans we offer now this is what processing fees I have to pay for a massage chair transaction:

1. 6 month no interest/minimum payment option – 3.39%

2. 12 month fixed interest/equal payment option – 4.79%

So, as you can imagine, these processing fees cut into our profit margin. These are real costs to my business. The reason we have not been offering 1, 2, or 3 year zero interest plans is because the processing fees would be 7.09%, 15.59%, and 15.49%, respectively (equal payments rather than monthly minimums on the 3 year option). On some of those plans, the processing fees are GREATER than my profit margin. That is the only reason we don’t offer those extended zero-interest plans…plain and simple. It is about the bottom line.

Massage Chair Financing Alternative

But, we have learned of some alternative ways to deal with these high processing fees. Here is what can and may be done to beat them…

1. We just sold a massage chair (Osaki 4000) to a client who was willing to pay a good portion of the processing fees just so that he could get the 3 year zero interest plan. It wasn’t all that much more for him, as I paid the remaining portion of it. So, that is one option, pay a little more up front to offset the higher percentage processing fees.

2. On the suggestion of a colleague in my industry, I may be able to join an association where the group processing fee rates are less for the group than they are for an individual operation such as ours. I am currently looking for something like that as well.

In the meantime, keep an eye on our financing page on the website to see if we add any other financing options (just click on the yellow post-it note on the right hand side of any product page on our site) or send me an email at or give me a call at 801-651-2026 if you’d like to figure out a 1, 2, or 3 year financing plan for your massage chair. We’ll figure something out for you.

Dr. Alan Weidner


Questions About The Osaki 7000 Massage Chair

Osaki 7000 Questions

Some questions from a website visitor about the Osaki 7000. This chair has quickly become our second best seller, behind, of course, the Inada Sogno Dreamwave chair. The Osaki 7000 is an even bigger chair than the Inada Sogno and is a more aggressive massage. But, below is the question and my answer to my client:

Massage Chair Question:

Hi Alan,

First of all, I want to let you know your website has been by far the most useful research tool in my search to buy a massage chair.  I also appreciate your prompt responses to my questions.
Osaki 7000 Massage Chair
I have a couple more questions.  First, the Osaki 7000 seems to be a great chair, and likely the one I’ll go with, however I see there is another identical chair out there called the Fujita KN7005.  There’s also a newer version of this chair called the KN7005R, which supposedly has some upgrade to the rollers and softer cushioning for a deeper massage.  It also costs about $300 more.  Do you expect a similar upgrade to the Osaki, and a similar price increase?

Second question is about the white glove delivery.  I have no problem assembling things myself.  Actually I think it’s helpful to know how things go together and come apart.  The problem is that I live in a condo complex, with a three step walk up to my front door, and I’m concerned the term “curbside” is literal.  I’d rather not spend the extra $200, but I’d like even less to have to lug the chair myself up the steps (I do have a bad back after all).  Do you know if the delivery will at least take it to my front door?

Again, thanks for all the help.  Regardless of whether an Osaki upgrade is coming or not I’ll be sure to buy a chair from you, and hopefully soon. Your website says the Osaki 7000 is back-ordered in ivory and taupe, but the black is currently available?


My Massage Chair Answer:

Hi, Jonah

Thank you for your email and your kind words about my site and how it is assisting you in making your decision. Here are the answers to your questions:

1. The Fujita seems to be the same chair, and it is made from the same Chinese factory, but I believe there are some subtle differences, but nothing noteworthy. That is what the folks at Osaki tell me. I don’t know what those differences are, but they are not too terribly significant. I will say, though, that Osaki has a better customer support history for their chairs. Fujita is not a well-known company in the industry and their chairs are not that popular. Rumor even has it, from one of Fujita’s dealers, that getting service support from Fujita is very difficult. That is a big problem for me, as a dealer. You know how I put my name and my image out there on my site and videos? If my customers can’t get support for their massage chair problems, it will reflect on me and I can’t have that.  

I do know that Osaki has a strong customer support department that won’t leave you hanging. That is the main reason why we decided to carry the Osaki massage chairs. They had asked me for over a year to carry their chairs, but I was hesitant until I knew more about their customer support. And it has been great…and that is why we now carry their models. 

2. Osaki is expecting a 7200 model this summer, but it is not an upgrade of the Osaki 7000…an upgrade of the Osaki 6000. It will have heat, which is something that the 6000 does not have. No changes in the works, that I am aware of, for an upgrade to the 7000.

3. The Osaki 7000 comes in a huge box. If you have back pain and are concerned that the lifting will mess up an already hurting back, I think you are wise to consider the White Glove Delivery. If you had a couple of young, healthy backs helping you out, then you could probably pay them $10 each to help you lift the box into the room you want. I have had clients do that in the past. “Curbside” is a very, very broad term, depending on who the delivery guy is and what mood he is in. Some guys will deliver to your door or to your garage, others to the curb, yet others, for a few bucks out of your pocket, will move the chair into your front entryway. It all depends on  how nice the guy is. 

4. Black is currently available for immediate shipping. Ivory and taupe are back-ordered for another 3-4 weeks. If you are considering one of those colors, order now because only 8 of each color is coming in and they will be spoken for long before the shipment arrives.

Thanks, again, for your email. I hope my answers to your questions helped out in some way. 

Dr. Alan Weidner

Massage Chair Remote Controls – The Basics

All About The Massage Chair Remote Control

Every massage chairthat has any electronic component has a remote control. These remote controls have some similarities and some differences, no matter the chair size or type. In this article, I will go over these basics of the massage chair remotes:

1. Type of remotes– of all the massage chairs we have in our showroom or have on our website, remote controls come in three different ways: pedestal remotes that are on a stand that protrudes from the body of the chair (usually the chair side or an arm rest), “in-line” remotes that are either built into the arm rest or fit into a slot in the arm rest, or a detached remote that can be put into a side pocket on the outside of the arm rest. An example of each would be the Panasonic 30007 (pedestal), Osaki 7000 (in-line), and Inada Sogno (side pocket).

Osaki OS-6000 remote control

Some folks can’t stand the pedestal sticking up as it does so the other two options would be more appropriate. For those who don’t care, the remote can almost always detach from the pedestal so that it can sit on your lap while you recline. That way you don’t have to get up from a reclined position to reach the remote on the pedestal.

2. No cordless remotes…yet. All the massage chairs that we carry have a cord attached from the chair to the remote itself. It is a little annoying at times to have to deal with the cord, but it is all they’ve come up with at this point. I can see a day, however, when there will be cordless, wireless remotes on all the chairs. But, nothing yet in that department.

3. Automatic vs. manual function. Every massage chair has some sort of automatic programming that allows you, with the push of one button, to get into a massage program that is pre-set by the manufacturer. I like these auto programs for that very reason…I can just sit down, push one button, and then go through a 15-20 minute pre-programmed set of massage functions. You usually can’t adjust too much when you are in one of these auto programs, but they are very convenient.

Massage chairs can have anywhere from 1-9 different auto programs, depending on the price of the chair, for the most part. For example, the HT-7120 from Human Touch has 3 auto programs, upper back, lower back, and whole body. Yet, Human Touch also has the HT-9500 and HT-7450, which have 8 auto programs, from a morning program to a night program to a stretch to a sports massage, among others.

Every massage chair also has manual settings, wherein you can set the rollers where you want them, what airbags you want on, what width, speed, and/or intensity of the rollers you want, and more. These manual settings are great is you want to focus the massage in one spot and you just want one or two massage modes working on that spot.

Some massage chairs, like the Sanyo 7700, even have a hybrid of manual and auto massages. Pretty cool, but is it too much? Personal preference I guess.

Well, that about covers the remote controls of massage chairs.

Dr. Alan Weidner

Massage Chair News 04/21/12

Massage Chair Relief Weekly News Wrap Up for 04/21/12

Here is an end of the week wrap up of what has been happening at and in the massage chair industry:

1. The Osaki 7000 is back-ordered in taupe and ivory colors. They were just back-ordered for the ivory up to a couple of weeks ago. Now, they are back-ordered again until the first week of May. So, what does this mean? It means  that this is a very popular massage chair and ivory has been hard to keep in stock over the last couple of months. It also means that if you wan this massage chair color, DO NOT wait until the chairs are in stock before ordering. Order NOW to make sure that you are in the queue when the chairs come in.

2. Inada Sogno is back ordered for the colors of chocolate and red. April 30 is the expected arrival date for the chocolate color and May 7th for the red. Again, and I’ve said this over and over regarding the Inada Sogno, if you want one of these back-ordered colors of the Sogno, order now and don’t wait for inventory. Since the price increase on February 1, sales of the Sogno have actually grown!! I was told  that March sales were 98% above a year ago (March 2011). That is why they are back-ordered again. So, get on it and order one now.

Panasonic ma70 massage chair-reclined

3. I still don’t have the Panasonic ma70 massage chair in our showroom, even though we will be making room for it in the next little while. We just delivered one in Southern California, where I have my own delivery guy. I asked him to take some pics of it since there is so little imagery available of this new chair. He took 4 and sent them to me…I immediately put them up on the website. So just go to the product page of the Panasonic ma70 and you’ll see the new images:


4. I have invited Andrew Corkill, Director of Marketing at Human Touch, to chat with me next week about the new Immersion massage chairs that they have recently introduced. The scoop I am hearing is that they are quite a departure from the traditional massage chair. The look of them is nice, but I am told that the functionality of the chairs is unlike anything we’ve seen before. So, stay tuned for that broadcast, which I will post on this blog when it comes available. I have a bunch of questions for Andrew and am looking forward to learning more about them. By the way, the chairs are on our site already, but details (i.e. functions, features, and specs) won’t be up until a little later.

5. I added “Dimensions – Reclined” to our very, very popular massage chair comparison chart. I’ve already put up the “Dimensions – upright” numbers, but many shoppers ask us for the reclined dimensions as they try to figure out where in their house or business they are going to be able to fit their new massage chair. I put up those numbers for you last week and they really enhance our comp chart.

6.  We had a remote control problem with our Osaki 600o massage chair. I called Osaki and they sent out a new remote control. I had one of my delivery guys replace it on the chair for me and report back to me on the degree of difficulty. It was a little harder than what we had hoped. He had to remove the chair back and then undo a zip tie to release the cord of the remote from the other cords under the chair. I suspect that Osaki should have sent out a technician since their 1 year parts and labor, in-home warranty would have covered it. Not sure why they didn’t. Maybe it works out that if the owner can’t do the part install, THEN they will send out a technician to do the dirty work. But, that was our experience…for what it is worth.

Have a super weekend!

Dr. Alan Weidner

Massage Chair Airbags – Helpful or a Waste of Air?

When the massage chair was first introduced to the market in 1962, it was Mr. Inada’s basic invention of rollers going up and down the spine. The concept of airbags did not come for some time after that. Nowadays, we see airbags in more parts of the body than there are rollers. For example, in some of the more feature-rich massage chairs, you will see airbags in the following places:

1. feet and calves
2. buttock
3. thigh
4. waist
5. shoulders – front, back, side, and rear!
6. arms and hands
7. trapezia muscles
8. neck
9. head (the new Osaki 7000 massage chair actually has a headband that you put around your skull that has airbags that massage your skull and suboccipital muscles…ideal for stress headache sufferers)

Osaki OS-6000 airbags

I’m sure there will be even more places that the manufacturing companies think of to put an airbag. Who knows, they may even be testing airbags for the front of your body for all I know.

Well, I guess the big question that I get from massage chair shoppers regarding airbags is not “How many airbags does this or that massage chair have?”, but “Do airbags really do anything?”

Great question and here is my input on that query. The primary function of airbags is to compress a body part. In some cases like in the Inada Sogno Dreamwave, airbags actually serve to also move the seat which induces passive motion to the pelvis and low back. A wonderful feature that is very unique to that model. But, for all the rest of the airbags, I can’t think of any other purpose than to compress body parts.

If you’ve tried out a massage chair, you’ve probably experienced the foot and calf massage. This is typically the most popular and commonly-seen airbag set on most chairs. You felt the compression on your calves and feet. For some of you, the compression was too much and too intense. For others, it is not enough or just right. Well, imagine having circulation problems. For poor circulation, many folks experience swelling of the feet and ankles. And, what is the typical home treatment for that? Compression hosiery/socks. Can you see how the airbags of a massage chair can mimic that compression, not just passively like with socks, but actively with motion of the airbags starting from the feet and moving upwards in a wave-like manner towards the heart?

Now, if it is helpful for swollen ankles, which we see that it is, can you see how it may serve a normal foot and ankle just by enhancing circulation back to the heart. In this case, I believe that the airbag compression encourages healthy circulation from foot to heart. I suppose the same could be said for hand and arm airbag compression, as these components also “milk” the body part towards the heart.

Massage Chair Airbags Do More Than Just Compress…

Some airbags compress not to improve circulation, but to move a body part in a particular direction. For example, we are seeing many massage chairs come into the market now that have waist airbags that push one side of the low back forward and then the other. Simultaneous to that, the airbags of the seat may inflate on one side or the other to induce a rotation of the low back. You see, on one side the waist airbag is inflated while on the other side the seat airbag is inflated. This induces rotation to the low back, which, in the past, has been a difficult motion to reproduce passively in a massage chair. I have felt that rotation in many of the massage chairs in my showroom and it is actually fantastic and appears to have a real therapeutic benefit for the soft tissues of the low back.

Now, as far as the other airbags go, I suppose it is truly a personal preference. An airbag in some body location may be just what you need to overcome some pain or other distress. What may work for one may not affect another the same way. I have heard from clients who thought that the shoulder airbag massage of the Inada Sogno or Osaki 6000 was the answer to a chronic trapezius muscle tightness. But, for others, they didn’t think it did anything but annoy them. So, as the spanish would say, “Cada cabeza es un mundo” or, in plain English, “to each his own.”

Dr. Alan Weidner


Yet Another Osaki 6000 Massage Chair Video – The Rollers!!

Osaki 6000 Rollers Video

We have really been working on a lot of massage chair videos lately. I spend every other Thursday recording features of different massage chairs. Right now, the focus is on the Osaki 6000 massage chair. We just completed a bunch on the Osaki 7000 and HT-7120 massage chairs. I will begin staggering the posting of those videos so that it isn’t all just one chair all the time, every week.

Osaki 6000 Massage Chair

If you have any suggestions of a video that you’d like us to create regarding a chair that we have in our showroom, I’d be happy to do that for you. For example, I have some elderly clients in Houston, Texas who recently asked why there isn’t a video that comes with the Inada Sogno that would explain what to do with the chair when they sit in it for the first time. Great question!! So, I told them that I would whip something up in the showroom for them and then post it to our YouTube channel.

So, last Thursday we made a video of me using the Inada Sogno Dreamwave explaining to new users what to do on their first experience with their new chair. I think it was a great idea. That video should be ready later this week and hopefully up on by week’s end.

That question from my client about how to use the Inada Sogno for the first time got me thinking about some things that folks need to know when they sit down on the Osaki 7000 for the first time. It can be a little confusing…it was for me! Well, one of the videos we made last week about the Osaki 7000 massage chair was how to get started in it for the first time and what to be aware of so that one is not too confused. Good stuff! That video will be up soon on our youtube channel too.

By the way, all our videos are also located on our website on the product page for which the video was made. You can access all our videos either on the website product page or on our channel.

Now, back to the video of the Osaki 6000 massage rollers. The roller system on the Osaki 6000 is nice and firm. Not as aggressive as the Osaki 7000 and not as gentle as the Inada Sogno. As I’ve mentioned before, the Osaki 6000 is a Sogno lookalike, but the feel of the massage is different. The roller track is 30″ so it will go all the way from the base of your skull down to your buttocks. Good range. The chair does have a roller intensity adjustment to make it more or less intense. The chair really does have a nice roller feel to it…again, nice and firm. Check out the video here:

I hope you enjoyed that. For a complete list of all our videos, go to

Have a super day!

Dr. Alan Weidner

Are All Chinese Massage Chairs The Same??

I got a great question from a massage chair shopper this morning about imitation massage chairs out there that look a like but are from different distributors. Here is the question and my answer:

Massage Chair Question:

Hi Alan

I have really appreciated finding the information you have provided in your blog during my journey of discovery educating myself on massage chairs. I am interested in your experience about chairs out of China. I have read your articles about the Osaki OS-7000 and your view that for the price is quite impressive. It is interesting that I have seen a number of companies trying to sell a chair that looks and reads exactly the same, under a different name! Do the Chinese factories send the same chair to any importer, or are they simply replicas that do not perform the same way? By way of example, here is a website of a company in China called Life Power that sends an identical looking chair to an Australian importer. I am interested to get your perspective on the Chinese practices and if they are undermining the Osaki product by selling the same thing under a different badge, or if it is just copying of a good product.

Regards Scott

My Massage Chair Answer:

Hi, Scott

Thanks for your insightful email. Great questions. Here is what I know based on industry knowledge and my own experience with massage chairs…

1. Most, if not all, chinese-made chairs come out of three major manufacturing plants in China. Many companies around the world then buy the chair models from these “big 3” and then white label them under their own name. For example, Osaki does it, Fujita does it, Omega does it, etc. So, if you see a model somewhere else that looks just like another companies model, then you can be pretty sure that the chair comes from the same plant in China. I believe that most of the look-a-likes function the same, with maybe a little feature or design twist to make it look vastly different from another importers white label product from the same plant. 

Osaki 7000 Massage Chair
Osaki 7000 Massage Chair
I get emails all the time from Chinese companies wanting me to buy chairs directly from them that are “just like” other models that I already carry. And why, you ask, don’t I import them to increase my profit margin? Well, it all has to do with the kind of warranty support I am willing to give (or not give). That leads to this point…

The primary thing, in my mind, that would differentiate one US importing distributor from another is not just their warranty (they ALL claim to have great warranties!) but how good their customer support is after the sale. Can you get a hold of them by phone or do you always have to leave a message? Do they get back to you promptly when you do leave a message? Do they say one thing on their warranty before you buy, but then the story changes after the purchase when the need is there, but the legal terminology in their warranty contract is just nebulous enough that they can get out of servicing your chair. 

Those are the primary reasons why I went with Osaki over other chair companies…because I trusted their customer support department and they have taken good care of my clients. Any problems which have arisen, they have taken care of them for me. Plus, I can reach a live person almost every time I call…and that means a lot to me, as well. 

2. My experience with massage chairs have led me to believe that the Japanese-made chairs are of a better quality build than the Chinese-made chairs. I say this only because of the number of breakdowns I have witnessed in my own chairs in my showroom as well as the feedback I get from concerned owners who often will call me first when there is a problem with their massage chair. 

3. Although the Japanese-made massage chairs are better quality products, they are also more expensive as a general rule. That is why I have said in other blog posts that chairs like the Osaki 6000 and Osaki 7000 massage chair are a great bang for the buck. You get a lot of features, a good warranty and warranty support, and a screaming price. If you are looking for a good bang for your buck for a Japanese-made chair, I might suggest the Sanyo 7700, the Inada Doctor’s Choice 3A, or the remaining Panasonic 30007 stock, which is still Japanese-made (manufacturing moving to China after the current Panasonic stock runs out).

I hope this assists you in some way with your massage chair buying experience. Please feel free to contact me anytime with more questions. I am also reachable via telephone at 801-651-2026.

Dr. Alan Weidner

New Osaki 6000 Massage Chair Video – Foot and Calf Massage

Ottoman Video for Osaki 6000 Massage Chair

I have put out another in a series of videos showcasing the new Osaki 6000 massage chair. As I have mentioned before that the Osaki 6000 is an Inada Sogno look-a-like, but at less than half the cost. For the most part, it is very difficult to see these two chairs being equals, particularly with the fine, discriminating, refined massage of this Japanese-made Sogno, but as far as the foot and calf massage goes…well, it is probably sixes.

Osaki 6000 Massage Chair
Osaki 6000 Massage Chair

This new video goes over the foot and calf massage of the Osaki 6000 massage chair ottoman. A relatively simple component of the whole massage chair experience, but it is something that most folks have come to expect in a massage chair and, for the most part, it is a feature that people love.

The foot and calf massager in the Osaki 6000 is a two part ottoman, one for the calves and one for the feet. It is a purely airbag compression massage. As with airbag massage in most chairs, the compression may be a little intense for some. This chair has an airbag intensity adjustment that eases the pressure if it is so needed, but also can be jacked up to the maximum for those of you who like full-blown compression on your calves and feet.

The soles of the feet have a rubber-like plate with nibs that protrude up into the sole of the user’s feet. It is s form of reflexology, I am sure, but if you ask a reflexologist it is probably pretty weak in the therapy department. Pretty much all massage chairs with foot massage have something similar to these foot plates.

The ottoman on the Osaki 6000 extends quite a few inches for those of you who are taller. The ottoman extension and retraction is all done electronically from the remote control. It is not a manual extender, as with the Inada Sogno massage chair. When you turn on the zero gravity program of the chair, and as the chair reclines and the seat tilts up to 30 degrees, the ottoman will fully extend and then retract to meet your feet and then through sensors it will stop when it has sized up your leg length. Pretty cool, actually. After you are set up for any of the programs, you can adjust the length of the ottoman with the same electronic controls on the remote.

Here is the video now. I hope you find something of interest in it for your massage chair research needs.

So, there you go. I would strongly suggest not wearing shoes or boots of any kind when you use your foot and calf ottoman. They tend to wear out the linen material that lines the foot and calf wells. Bare feet or, as we use in our showroom, little slip on socks are perfect when using any chair with a foot and calf massager feature.

Dr. Alan Weidner

Massage Chair Warranty Confusion?

When Exactly Does A Massage Chair Warranty Begin??

I get this question a lot and, to be frank, I have always just said “When the chair ships out.” That sounds pretty good and most folks believed it…heck, I believed it. Well, I was discussing a massage chair purchase with a customer on the phone yesterday and the subject came up again.

This time, doggonit, I really wanted to know. I actually don’t like just saying stuff to satisfy a client, if I am not sure myself of the answer. So, I took it upon myself this morning to contact all of my massage chair manufacturer reps and find out exactly what the policy is regarding when the warranty kicks in.

Is it when the chair is purchased by the client? Is it when I place the order with the massage chair company? Is it when the chair ships? How about when it delivers? Of course this only really matters if a problem arises the week that the warranty is supposed to expire. Otherwise, a week or two won’t make that big of a difference. But, what happens if that scenario plays out…one year and two days after the client has purchased their massage chair, the warranty “expires” and something goes wrong with the chair. Will the massage chair company honor the warranty from the date of delivery to the home or business of the client? Well, here are the answers for each of the companies for which I sell massage chairs:

HT Massage Chairs

1. Human Touch – The company policy is that the warranty begins when the chair is purchased by the end user. So, I asked what happens if the order is placed and the chair is back ordered for a week or month…or more! I was told by the customer support rep at Human Touch that Human Touch is flexible in situations like that. If it comes to a situation like that, Human Touch will consider the delivery date as the beginning point of the warranty. Remember, this not in writing as company policy but it seems to be a general rule of thumb for customer support folks at Human Touch.

2. Inada – The purchase date of an Inada massage chair is considered the beginning of the warranty but, speaking with Inada directly, I am told that should a problem arise during that critical “end of warranty” period, Inada will check the Proof of Delivery date and go with that  date. No fuss, no muss.

3. Osaki – Osaki considers the delivery date to the client’s home or business as the beginning of the warranty period.

4. Infinite Therapeutics – Like Osaki, the company policy for IT chairs also considers the delivery date as the beginning of the warranty period.

5. Panasonic and  Sanyo – Same company now, so very similar policies. The purchase date is considered the beginning of the warranty, but should a situation arise, as I described above, Panasonic and Sanyo will side with the delivery date as the warranty beginning.

You know, come to think of it, it might not be a bad idea at all to save the receipt from the shipping company on the day of your massage chair delivery. You just might need it 1, 2, 3, or 5 years down the road if a problem arises on the “anniversary” of your warranty.

6. Omega – Date of purchase. Now, Omega was the only company that didn’t get back to me, so I can’t speak for them about using the Delivery Date as the warranty beginning. But, they are good folks over there, so I would assume that would be the case. When I hear from them I will share that info in this blog with an update.

By the way, if your massage chair comes with a warranty registration card, PLEASE MAKE SURE that you fill it out and send it back to the massage chair company. For some companies, like Omega, the policy is “no warranty registration card, no warranty.” So, just like saving the delivery receipt, make sure to send in the warranty registration card, should there be one with the massage chair you purchased.

Dr. Alan Weidner

Osaki 6000 Massage Chair vs. Osaki 4000 Massage Chair

Lots of New Osaki Massage Chair Models

Osaki has really had some great success with their new line of massage chairs, particularly the 3000/4000, 6000, and 7000 massage chair models. The 4000 and 3000 are essentially the same massage chair with some very minor differences, which I discussed in some detail last December:

The Osaki 4000 massage chair has been quite popular since it’s introduction to the US market in 2011. Just recently, Osaki introduced the 6000 and 7000 models, which have quickly become best-sellers as well. I have already gone over the differences between the Osaki 4000 and the Osaki 7000 massage chair models here:

Osaki 4000 vs. Osaki 6000 Massage Chair

Today, I will go over the primary differences and similarities between the 4000 and 6000 models. The reason I am writing these comparative reviews is because of the number of inquiries I get about the differences. I hope this review assists you in your own massage chair shopping experience.

Osaki 4000 Massage Chair
Osaki 4000 Massage Chair

1. Price – Of course there is a $600 difference in price (Minimum Advertised Price), with the Osaki 6000 being the more expensive of the two. And, the remainder of the comparative points will explain the price difference…

2. mp3 Player – The Osaki 6000 massage chair has a music system with two external speakers near the outer arm airbags. You can plug in your cell phone or other portable music device and manager your music from your device over the chair’s music system. Pretty cool really. The Osaki 4000 does not have any music system setup.

3. # of Airbags – the Osaki 4000 comes with 32 airbags, whereas the Osaki 6000 has almost twenty airbags more, at 51 total airbags. Those airbags are located in the arms, legs, calves and feet, arms, upper arms, waist, headpiece (neck and shoulders), buttock, and thighs.

4. Heat – The Osaki 4000 massage chair has a heating element; the Osaki 6000 does not. The heating feature in the 4000 is localized to the low back.

5. LED Lighting– On the outside of each side of the Osaki 6000, there is a long light lens that shines a blue light when the chair is on. You won’t see it when you are seated in the chair, but if the light are out in the room where you are using your massage chair, you will see an ambient blue light throughout the room, which can be very soothing. The Osaki 4000 has no such lighting.

Osaki 6000 Massage Chair
Osaki 6000 Massage Chair

6. User Height – Although close, when it comes to the suggested heights of the users, the Osaki 6000 can accommodate someone up to 6’5″ tall, whereas the Osaki 4000 is set up to comfortably handle someone as tall as 6’4″

7. # of Motors – The Osaki 6000 has almost twice the number of motors working the chair’s features. The Osaki 4000 has only 7 compared to 13 in the Osaki 6000. Some folks say that the more motors you have the more things can go wrong. On the other hand, with more motors running the chair’s components, less is affected when a motor goes down. There is a better chance that you can continue using your massage  chair to some degree even if a motor goes down and there are still 12 functioning motors remaining.

Similarities Between These Two Massage Chair Models:

That is a summary of the differences between these two popular massage chairs. Now, let’s briefly look at the similarities…and there are a lot of them:

a.) 30″ vertical massage roller track,

b.) zero gravity

c.) arm, upper arm airbag massage

d.) seat/hip/thigh airbag massage

e.) stretch programs

f.) 6 auto programs

There you have it. The assembly for both chairs is very similar. The look and lines of each chair are very nice.

The difference in cost is about $600 (sometimes less when we have a sale going on). The big question is whether the additional features of the Osaki 6000 is worth that difference. Personally, I like the 600o more…I like the feature set and the strength of the massage. I would pay the extra money. But, again, that is my personal opinion. I also love the look of the 6000 more than I do the 4000, but, again, personal preference.

Feel free to email me or call me at 801-651-2026 if you have any other questions I can assist you with regarding these two chairs or any other massage chairs we carry. I am always at your disposal.

Dr. Alan Weidner

Osaki 7000 Massage Chair Assembly Video Now Available

Osaki 7000 Massage Chair Assembly Video

The Osaki 7000 massage chair has become a very popular massage chair lately. It is a relatively new chair that we have only been carrying for a couple of months at most. But, we have sold quite a few of them. We are offering an instant $300 off on the chair which seems to motivate a lot of shoppers to buy.

Well, a few weeks ago we got our own Osaki 7000 massage chair in our Massage Chair Relief showroom here in Salt Lake City, Utah. I had my delivery fellows unpack the chair and assemble it for me. I videotaped the whole assembly so that you, my visitors and clients, would have a visual reference for assembling this chair.

This Osaki is a little harder to assemble than the Osaki 3000, 4000, and 6000 models, which are all fairly similar as far as assembly goes. But, we found the Osaki 7000 to be a little tougher to put together. There are quite a few pieces and nuts and bolts to put together, plus the complication of reading an owner’s manual that is written in English with a Chinese flavor to it. What I am trying to say is that the English is not always as “clear” as it could be. The chair is manufactured in China and the instructions are written in English over there before the chairs are shipped to the US.

When you read, it is not always as clear as we’d like it to be. Thus, we have created the video tutorials to assist you in the interpretation of the assembly instructions.

I should also mention that I am not a professional videographer! So, although my video editing guy did the best he could to make this video look as smooth and slick as possible, you can only fix so much of a novice’s effort! What I am basically telling you is that the video, though educational and just what you need to get through the assembly without too much trouble, is not professionally done…IN  THE LEAST, and will not win any awards. LOL!!

Of course, if anything in the video is not clear, you can always call me at the showroom at 801-417-8240 or on my personal cell phone at 801-651-2026 for further clarification.

The video is about 30 minutes long, so it is not for the casual viewer. It was made for the buyer or owner of the Osaki 7000 massage chair.

Here you go…

I hope you enjoyed that!

To learn more about the Osaki 7000 massage chair, you can visit our website at:

As we make more and more videos of this chair, you’ll also be able to see those videos on our YouTube channel, Good stuff!! Please share our videos.

Dr. Alan Weidner

Inada Sogno Massage Chair Dreamwave Technology

What is the “Dreamwave” in the Inada Sogno Massage Chair?

The Inada Sogno Dreamwave massage chairhas a very unique feature to the chair that you won’t find on any other manufacturer’s massage chairs.  It has a seat that moves to allow for passive movement in the lower back and hip joints.  It is called “Dreamwave” technology and is unique to and proprietary to Inada.

Inada Sogno Massage Chair
Inada Sogno Massage Chair

This is a tremendous feature for anybody who may have chronic or acute low back and hip pain.  Typically, when a person has chronic or acute low back pain they tend to not want to move a whole lot, but what this does overtime is allow those joints to stiffen up, lose range of motion and possibly calcify so that they stay frozen permanently.  This only keeps the pain cycle progressing and perpetuating.  So, when a feature like this seat is utilized it can keep those joints free and loose and since it is inducing passive movement it doesn’t send off those pain signals!

The seat movement is something that is featured in the “Dreamwave” program, this chair’s signature program and namesake.  Throughout this program the seat will move in a slow figure-8 pattern and then at various times the air cells will inflate to work the lower back and create hip and thigh compression.  Airbags also continue to work the lower leg and foot while the Dreamwave technology is in play.  This is a very relaxing program even for people who do not have chronic low back pain.  If you need something to help you relax at the end of the day, to calm the mind and body, this is definitely the program that you want to use!

Massage Chair Seat Also Used in Inada Sogno Stretch Program

Another function of this rotating seat is felt when the client is using the “Stretch” program.  This is an amazing program on the Inada Sogno massage chair because it not only does a flexion and extension stretch of the spine but it also does a rotational stretch.  What I mean by this is that the seat will shift and tilt to one side and then the air cells inflate to lean you to that side.  After a few moments the seat will shift and tilt to the other side and then the air cells will inflate on the other side of the chair and lean you the other way!  It is truly an effective stretch and one that will leave you feeling loose and flexible!

The air cells are used in this chair in a much more sophisticated way than in most other manufacturer’s chairs.  Typically in the past, massage chair airbags were just used for straight compression but Inada has revolutionized how these air cells are used and, in turn, felt by the client.  If you have the opportunity to sit in an Inada Sogno Dreamwave Plus massage chair, try the above mentioned programs and see for yourself how far this technology has come!

Dr. Alan Weidner

Introduction Video to the New Osaki 6000 Massage Chair

Osaki 6000 Massage Chair Intro Video

I have been working steadily on creating a bunch of videos on the Osaki 6000 massage chair. I really like the look and feel of this chair. I have already written a fair bit about it on this blog, so you already know about my opinion on it. It is an Inada Sogno massage chair look-a-like, the likes of which have been popping up all over the place.

This chair is a nice looking chair in the Sogno genre, but it’s massage is not quite as discriminating as that of the Sogno.  But, having said that, it is a great chair for the price…which is less than half of the price of the Sogno.

In this video I go over a general introduction to this model. I hope you find it beneficial in your massage chair research and shopping. Please feel free to call me or email me should you have any questions that pop up after watching this video. If you need any assistance ordering the chair from our site, I am available for that too.

Osaki 60000 Massage Chair Remote Control Problem

I had a problem with the remote control a couple of weeks back. The display on the remote would fade out once I started the chair. Then a week or so later, the whole chair would not start when I pressed the start button on the remote. I called Osaki and they have sent me a new remote. I just received that earlier this week. The remote control did not have any instructions with it, which bothered me a bit. I am not a handy man AT ALL, so I need instructions to install anything, just like I need a step-by-step recipe to cook anything…and that includes oatmeal!!

Osaki 6000 massage chair remote control
OS-6000 massage chair remote

We had to remove the chair back to access the plug-in point for the new remote control, which is a pain in the rumpus. We noticed also that a zip tie will have to be cut in order to pull out the old remote control and it’s cord. We will have to get a new zip tie to tie up the cords that are being bundled before we can put the chair back on again. We will be completing the install of the new remote next week and I will tell you how it went. As a matter of fact, I will report all customer service experiences with all the chairs in our showroom. I think that is a great idea and will show to massage chair shoppers how the warranty support is for each chair that we need work on.

Customer service has always been my biggest worry when taking on a new massage chair line. This is my first experience with the folks at Osaki regarding a repair. I hope it all goes well. I’ll keep you posted as we complete the remote install next week. One thing that I love about Osaki, is the accessibility of my contact over there. I call whenever I have an issue and the phone is answered every time. I like that very much. I suspect that repairs and warranty work will be easy to get done with that kind of a response from Osaki.

Have a super weekend!

Dr. Alan Weidner

Massage Chair “Stretch” Programs

Stretch Programs in Massage Chairs

As a chiropractor the term “stretch” has a totally different meaning than the term “stretch” does in the massage chair industry.

When I was a practicing chiropractor, we found that lots and lots of patients had imbalanced muscles groups. Some muscles were too tight and others were too weak. I spent an awful lot of my time coaching patients with stretching and strengthening regimens. Of course, the stretching was for tight muscles and the strengthening was for weak muscles.Massage Chair Stretching

For example, when a person had low back pain, almost in every case that person had tight hamstrings and hip flexors along with weak abdominals and gluteals. So, our treatment always included stretching those muscles groups in the clinic and then teaching the patient how to do it at home.

When patients followed the home exercise protocols that I prescribed, they almost always felt better and were pain-free in a fairly short period of time.

Stretch Done by a Massage Chair? No Way!

Well, then I got into the massage chair business. The first chair I ever owned and used in my clinic was the Human Touch HT-125, a very basic but durable massage chair. I noticed that it had a program on it called “Stretch”. I thought, “Holy Mackerel, how on earth did this company incorporate stretching into a massage chair and what muscles does this chair stretch?”massage chair stretch program

I had heard a few of the patients telling me how much they loved the stretch program. I had not used that program to that point (most massage chairs come with many different automatic programs and I always use the “Full Body” program, if there is one, so that I get a good once-over in a short period of time). I figured I’d better give this stretch program a shot.

It turned out to be nothing like what I had expected nor what I had been clinically trained for in my profession.

This is what I experienced: the chair would recline to 170 degrees (almost completely horizontal) and the ottoman would come up to a horizontal position. The, at that point, the airbags would inflate around my calves and hold them tightly. Once that happened, the ottoman would go down thus tractioning my whole body and the rollers would start to roll up and down my spine.

It was a little uncomfortable at first because my body was not used to being put in an “arched” position, which is how it felt. It seemed to hyper-extend my back. Now, I already have a lumbar (low back) spine curvature that is exaggerated, so the arching isn’t best for my type of spine. But for those clients who have a normal or decreased lumbar curve, the stretch function is awesome.

Oh, So That’s What They Meant by a Massage Chair Stretch!

So, regarding the HT-125, the stretching is more of an arching and tractioning of the spine.

When I began carrying other massage chairs, like the Inada Sogno and the Panasonic 30007, I noticed that they, too, had stretch programs. But, when I tried out their programs they were nothing like that of the Human Touch HT-125 massage chair.

The stretch programs in these chairs were more of a gently “milking”, as I like to call it, of the spine and discs. The ottomans went up and down while the chair backs alternately reclined and inclined. It was a very lovely feeling to have that going on with my spine. I actually loved the way it felt. But, again, very different from the HT-125 massage chair.

It really is a very personal preference, but it seems as though the stretch program is a popular one and will most likely be on many future massage chair models for years to come. I can not recall one person ever coming to our massage chair showroom and not enjoying the stretch program on at least one massage chair. And, in many cases, it was one of their favorite programs.

Dr. Alan  Weidner

Inada Sogno Massage Chair Video – The Remote Control

Inada Sogno Massage Chair Remote Control

The remote control on a massage chair can be a very, very intimidating thing. For me, the remote control for a Panasonic 30007 or a Sanyo 7700  was quite intimidating when I first had these massage chairs in my showroom. On the other hand, the Inada and Human Touch massage chairs were quite user-friendly for me and I had little trouble getting used to working them.

Today, I am going to show you a video we made discussing the remote control of the Inada Sogno Dreamwave massage chair. For such a sophisticated massage chair the remote is relatively simple and easy to use. It does not take much time to get accustomed to it.

It has the automatic programs visible on the top half of the remote and the manual settings under a cover on the bottom half of the remote. The only confusing things that take a bit of getting used to are:

1. The power lights. When the power button is green or yellow, the chair can be reclined and inclined. The button  must be green to use any of the programs. The yellow light is more of a standby signal. But, when the button is red, nothing works on the chair. I look at it as an emergency position where nothing will function, including the recline and incline functions.

2. You cannot adjust anything on the chair until the initial body scan has been completed by the chair. As soon as you turn on an automatic or manual program you must wait about 45 seconds for the chair to perform it’s sophisticated body scan, which determines what your body needs from the chair. During the scan nothing can be adjusted. You must wait. If you try to push another button, text will appear on the display that says something like “That function is not available.”  It doesn’t mean it is broken…just that it won’t be available until after the scan is completed.

One thing I like about the remote control of the Inada Sogno massage chair is the side pocket into which you can hide the remote when not in use. Some massage chairs have a pedestal remote which has the remote up on a stand that makes it look rather spaceship like, IMHO. The remote is a little more discreet with the Sogno.

Below is the video to which I have alluded. Enjoy…

I hope you learned something from that video. You can check out all of our videos on the Inada Sogno massage chair at our youtube channel,

Dr. Alan Weidner

Osaki Massage Chair Extended Warranty Confusion – Don’t Be Fooled!

Osaki Massage Chair Extended Warranties

If you have been shopping for a massage chair and have considered the Osaki massage chair line, you may have had some confusion arise about the warranty of the Osaki chairs.

Here is where the confusion has stemmed from…

Osaki offers a 1 year parts and labor, in-home warranty on all their chairs. They also offer a second year of parts only and a third year of only the structure/frame of the chair.

Osaki also offers the option of an additional 1 or 2 years for their parts and labor, in-home warranty.

Osaki 4000 Massage Chair
Osaki 4000 Massage Chair

On our site, we mention the 3 year limited warranty as standard for the chairs. We also offer the 1 or 2 year extended warranty options before the “Add to Cart” button on the product pages.

Some other online retailers don’t mention much of the standard warranty but offer a 4 or 5 year extended warranty.

This 4 or 5 year warranty sounds like quite a bit more than the standard 3 year limited warranty or the 1 or 2 year extended warranties. Here is where the misunderstanding is routed:

If you take the standard 3 year limited warranty and add 1 year of the extended parts and labor, in-home warranty, you actually now have a 4 year limited warranty. 2 years of parts and labor, in home warranty, 1 year parts, and 1 year structure/frame….which totals 4 years.

If you take the standard 3 year limited warranty and now add the 2 year extended parts and labor, in-home warranty, you will have a 5 year limited warranty: 3 years part and labor, in-home warranty, 1 year parts, and 1 year structure/frame…totaling 5 years.

Does that make sense now? So, if you see a site that offers a “4 or 5 year extended warranty”, don’t be fooled into thinking that you are getting a 4 or 5 year parts and labor, in-home warranty. It is really a 4 or 5 year extended LIMITED warranty. That is no different than a site, like ours, that offers the additional 1 or 2 year extended warranty on parts and labor, in-home.

This same thing may be applied to any other massage chair manufacturer’s extended warranty program. So retailers, in an attempt to gain a competitive advantage, may try to lay things out for you in a confusing way to make you think you are getting more than you really are. Be wary!

Another misunderstanding that can come from extended warranties is the notion that a 5 year extended warranty, as with the Inada chairs, actually adds 5 years to the already amazing 3 year part and labor, in-home warranty. This is different than the additional 1 or 2 year extended warranty offered by Osaki, but can be just as confusing. The extended 5 year warranty actually only adds 2 years to the existing 3 year head to toe warranty.

Bottom line: make sure you are clear on the warranty you are getting and/or buying. It stinks to have confusion later on when you really need the warranty service and find out that you don’t have what you thought you were getting.

Dang, I hope I didn’t confuse anyone (I feel confused, and I wrote it!!!).

In Other Massage Chair News…

Speaking of Osaki, the ivory os-7000 model is still back-ordered…for another week.

The Inada  Sogno black leather and dark brown are back-ordered until April 16th and the chocolate back-ordered until April 30th.

The Panasonic 1285 massage chair is currently back-ordered for another week or so.

I just completed another massage chair industry update video on YouTube last night. For even more info, check it out…

Dr. Alan Weidner