Massage Chairs for Businesses – Any Warranty Coverage?

Miami Skyline
Miami Skyline

Standard Residential Warranty Coverage

The vast majority of our customers purchase a chair for use in their home. The warranties for residential use are pretty standard across the board. For example, most Chinese-made chairs have a 1 year parts & labor warranty with a 2nd year of parts coverage and a 3rd year of structural/frame coverage (aka 1/2/3 limited warranty). Most of the Japanese and American made chairs have a 3 year parts & labor warranty, commonly accompanied by an additional 2 years of parts. One company (Synca) actually offers a standard 5 year parts & labor warranty and some Chinese-made chairs (i.e. Novo XT2 and all Infinity massage chairs) have a 1/3/5 limited warranty. Of course, pretty much all companies offer 1 or more extended warranty options to bring total coverage up to 3 or 5 years of parts and labor coverage. Confused? Well, that was the easy part!

Commercial/Business Warranty Coverage

When it comes to warranty coverage for a chair being used in a commercial environment (business setting), the warranties are all over the map! This article will lay out for you the coverage you can expect from each of the major brands we carry. This is very important to know if you are looking to get a chair for your commercial business that will be used by multiple employees. Most massage chair companies understand if you are using it in your office for personal use, but these warranties are for situations where the user traffic is going to be higher.

  1. Infinity – 1 year of parts and labor coverage
  2. Luraco – 6 months of parts and labor coverage, 6 more months of parts only coverage.
  3. Osaki Titan – For commercial use, coverage is limited to up to 2 service visits over the life of the chair and 3 years parts coverage from the date of purchase.
  4. Health Mate – 1 year parts and labor coverage.
  5. Synca Wellness – Synca makes a full heavy duty commercial version of the JP1100 (called the Kurodo) that has a 2 year parts and labor coverage. You can also get an optional 3rd year of parts & labor coverage for an additional $250 (for non-wear and tear components). The JP1100 is built for light commercial and it’s coverage drops down from 5 years to 2 years parts & labor (still pretty dang good!). Synca does not recommend the Kagra or the CirC for full commercial use.
  6. Inner Balance – The Jin model will retain it’s regular warranty, which is 1 year parts & labor,  2 years parts, and 5 years frame . None of the Synca and Inner Balance models are approved for malls or airports.
  7. Inada, Panasonic, DreamWave, Positive Posture – The commercial warranty is $200 per year for up to 3 years of parts & labor coverage.
  8. Ogawa, Fujimedic, Cozzia – 6 months of full parts & labor coverage. You can also purchase up to 3 additional years of parts & labor coverage for $200/year.
  9. Human Touch – The following models have 1/3/5 year limited warranty coverage for commercial use: Novo XT2, Bali, Sana, all AccuTouch models, ZeroG 4.0/5.0/5.1. Their remaining models have a 1/2/3 year limited warranty for commercial use.
  10. uKnead – For light commercial use the standard factory warranty applies. That’s 1 year parts & labor and 2 more years of parts only. Structural/frame coverage is 5 years.

Well, that just about does it for the “factory” warranties for each of the brands we carry. I should also mention just a few more important things about this topic:

a. All these commercial warranties have “in-home” repairs, just like their residential counterparts. No need to send off the chair(s) to get fixed.

b. Our very own Peace of Mind Lifetime Labor Warranty does not cover chairs used in a commercial setting.

c. In lieu of our Peace of Mind Lifetime Labor Warranty, we offer a parts & labor commercial warranty for $200/year. This can be purchased for as many as years as desired and is typically billed annually.

If you have any questions about any of these warranties, please feel free to reach out.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Massage Chair Warranty Coverage in Hawaii

massage chair warranty support in Hawaii

I have more and more folks contacting me about shipping chairs to Hawaii. One of the topics that inevitably comes up when chatting about massage chair shipments to Hawaii is the warranty coverage. I had always assumed that all the brand name massage chair companies had the same coverage as they did on the mainland. Well, after a recent sale to a Hawaiian customer, I learned that this is just not the case.

I did a little homework with most of the major massage chair brands that we carry, and this is what I learned as far as each companies warranty support:

1. Human Touch – My contact at Human Touch said that they do offer parts and labor support for their massage chairs in Hawaii.

2. Infinity – They offer parts and labor support within a 50 mile radius of Honolulu. Any location beyond that is subject to extra charges.

3. Inada – Parts and labor coverage for Hawaii for Inada products.

4. Osaki Titan Apex – They have a tech on Oahu who can offer parts and labor support for that island.

5. Ogawa – Their coverage in Hawaii is limited to parts only.

6. Luraco – No warranty coverage from Luraco in Hawaii.

I hope this helps those of you who live in Hawaii and are contemplating getting a massage chair. Of course, contact us beforehand for shipping quotes as well as any updates or changes to the existing companies warranty policies.

I did not confirm this, but I suspect warranty coverage may be similar for Alaska, or at least parts of Alaska. Likewise, if you live in Alaska and are interested in a massage chair, contact us first for a shipping quote and to get up-to-date warranty information.

Dr. Alan Weidner

P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.

Black Friday & Cyber Monday Sales!!

snowman holding a gift
snowman holding a gift

snowman_with_surprise_-_no_bkgToday is Black Friday, and the start of the holiday shopping craziness. I will reiterate here what I say every year at the same time…Don’t wait until the last minute to get your massage chair holiday shopping done.

Shipping deadlines are one huge thing, and I’ll get into those on Monday’s post, but models and colors start to dwindle daily starting today as so many people start rushing to get their perfect massage chair.

No matter how much the massage chair companies plan on sufficient inventory, there always seems to be a model or color that goes into back order status this weekend. So, again, if you are thinking of getting a massage chair for someone for Christmas, don’t wait too much longer…or else you’ll have to settle for scraps.

Now, having gotten that off my chest, here is what is being offered for Black Friday/Cyber Monday specials: Continue reading “Black Friday & Cyber Monday Sales!!”

Commercial Massage Chair Warranties

deniedI have been writing an 8 part series of reviews of the warranty coverage of each of the 8 companies I represent on my website and store. It is important to note that the discussions in those reviews pertain solely to residential chair placements and use. What about commercial coverage? Do the chairs have different coverage if they are placed and used in a business? Well, for the most  part, yes they do.

This article will address the commercial coverage offered by each company for their massage chairs. If you use the chair in a business setting where multiple employees and/or customers use the chair, then that would be considered commercial use. If you are buying a chair for your office and you are the principal user of the chair, then the normal warranty would typically apply. Some examples I have seen of commercial use meriting different warranty coverage would be spas, salons, tire stores, auto dealerships, employee perks in a business, doctor’s offices, dentist’s waiting or recovery rooms, retail outlets, gyms, teacher lounges at schools, etc.

I have contacted each of the massage chair companies that I represent and here are their commercial warranties: Continue reading “Commercial Massage Chair Warranties”

Infinite Therapeutics – Notes and Changes

IT-9800 Massage Chair
IT-9800 Massage Chair

We have recently begun carrying the Infinite Therapeutics massage chairs, their flagship chair being the IT-9800 model. A very nice chair which boasts some pretty neat features:

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1. Leather upholstery – Very few of the chairs we carry have a leather upholstery or a leather option. Most chairs are covered in faux or synthetic leather. This chair looks great and could almost pass as a regular recliner. The leather upholstery contributes to that look and feel.

2. Inversion therapy – We commonly see zero gravity features nowadays, but inversion is not so common. Zero gravity is a feature highlighted by a 30 degree tilt up of the chair seat. Inversion, on the other hand, is the chair back reclining past horizontal when you put it all the way back.

You may or may not be familiar with inversion therapy where a person can clamp their feet into brackets on a frame that then swings upside down to provide a decompression of the discs and other soft tissue of the spine. The Teeter commercials on TV recently demonstrate this type of inversion therapy. The IT-9800 chair offers a past-horizontal recline which is an attempt to simulate that inversion therapy. The only other chair I’ve sat on that offers that feature is the OSIM uAstro, which is sold through Brookstone stores only. Continue reading “Infinite Therapeutics – Notes and Changes”