The new DreamWave M.8 line of massage chairs hit the market in January with a bang at the Consumer Electronic Show in Las Vegas. The DreamWave M.8 model has very quickly become one of our top selling models. I’d like to explain the new DreamWave line up as it exists today to help you keep everything straight with the new product introductions. Plus, this article will also clarify the “relationship” of the new DreamWave name and the Inada name.
A History Lesson
Let me take you through some of the history of Family Inada, Inada USA, up to the present DreamWave brand. Back in 2006, Family Inada began a relationship with Cliff Levin to become the sole distributor for their chairs in the USA. Thus began Inada USA with Cliff Levin as it’s president. Two short years later Family Inada & Inada USA introduced the iconic Inada Sogno massage chair to the US market. One of the many unique features of that industry-changing model was the figure-8, side-to-side/up-and-down seat movement which Inada described as “Dreamwave technology.” Eventually, the chair was upgraded in 2015 and Inada USA simply named it Inada DreamWave (in part because folks had trouble pronouncing and spelling the word “Sogno”). Today that chair is still built in Japan by Family Inada and is now known as the DreamWave Classic.
The DreamWave Name
The term “DreamWave” is the brainchild of Cliff Levin. He suggested to Inada that they trademark/register the term DreamWave when that name was originally applied to the Inada Sogno model. Inada declined to follow that recommendation, so Cliff officially registered the trademark in the USA and in many other countries around the world.
He has since owned that name although it has heretofore been closely associated with Family Inada because of the popularity of the DreamWave Classic that was built my Inada.
The DreamWave M Series
Mr. Levin used his trademarked term, “DreamWave”, as the cornerstone of an entirely new line of chairs, centered around the M Series, which, as I mentioned above, was formally introduced at CES in January of this year. The M Series are models that he and his company have been developing and working on for over 2 years. It employs features commonly sought after by the US consumer, but that were never employed by Family Inada (or, might I add, by any Japanese chair maker), like foot and calf rollers, zero gravity positioning, BlueTooth connectivity, and an L-track roller technology.
Currently, there are two models in the M Series: The M.8 and the M.8LE, the LE being a limited edition of the M.8, including genuine leather exterior upholstery and a luxurious suede interior.
Even though they are made in Japan, the DreamWave brand and it’s associated M Series models have nothing to do with the Family Inada factory.
Hopefully, you will find this article helpful in explaining the evolution of the DreamWave brand.
Dr. Alan Weidner
P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.
If you have read any of my articles or watched any of my Massage Chair Industry Update videos in the past, you know that there are certain things that I consider my “pet peeves” in the massage chair industry. Topics like 4D vs. 3D massage chairs, chromotherapy, and no-name brand marketing tactics. Well, the subject of “FDA Approved” massage chairs is another one.
FDA & Medical Devices Background
The Food and Drug Administration (FDA) has specific grading standards and protocols in place to determine if a new medical device or product, that claims a health benefit, is a Class I, Class II, or Class III product and, thus, requires FDA approval of that product for the US marketplace and consumer. Of course, these grades and approvals are designed to make sure the products are safe and do not pose a potential danger or threat to the American consumer. They are in place to protect you and me.
According to www.fda.gov, examples of Class I devices present minimal potential harm to the user and include products like “enema kits and elastic bandages.” Examples of Class II devices include “powered wheelchairs and some pregnancy test kit” and have a higher risk. Class III devices usually sustain or support life, are implanted, or present potential unreasonable risk of illness or injury. They can include products like “implantable pacemakers and breast implants.”
95% of Class I devices are “exempt from the regulatory process” and, thus, do not require FDA approval. 10% of medical devices are considered Class III do require the FDA approval. 43% of medical devices fall under the Class II category. Some of them require FDA approval and some don’t.
What Does FDA Approval Entail?
Approval involves notifying the FDA with the intent to market a Class III and, in some cases, a Class II medical device. Those companies seeking approval must first submit a PreMarket Approval (PMA) application or 510(k). The FDA will determine if the medical device seeking approval is “substantially equivalent (as safe and effective) to a device already on the market.” If the device is considered “substantially equivalent”, then the manufacturer can market the device. If it is not, then the approval process continues.
Massage chairs are considered Class I devices, therefore they DO NOT require FDA approval. They do not require a PMA or 510(k) application. If you see any advertisement from any massage chair company that says “FDA Approved”, rest assured you are seeing a classic example of false advertising!!
FDA Approval vs. FDA Registration (a big difference!)
Now, let’s talk about “registration” of a product with the FDA, which is not an “approval” by the FDA. From what I got in my research (online search and phone conversation with an FDA medical device rep), any medical device can be registered by a manufacturer or a US rep for a foreign manufacturer. Registration is a simple process that involves divulging information about the company submitting the registration, submitting the products that are being registered, and an annual renewal fee.
I went through the www.fda.gov site and searched for massage chair company registrations. I saw Family Inada, Human Touch, Luraco Technologies, Infinity, and Osaki Titan as listed massage chair companies. I also saw the manufacturing plant for the Cozzia and Ogawa (and, I assume Fujimedic) massage chairs. So, from what I gathered by reviewing those registrations, either the US distributor of the massage chairs or a US contact person for a foreign manufacturing facility can register the medical devices.
The Bottom Line
The bottom line is this: there are no massage chairs that are FDA Approved for the simple reason that they are Class I medical devices and do not require FDA Approval to be marketed in the USA. However, massage chair companies can and do register their company and their medical devices with the FDA by paying a fee and renewing that fee annually. That DOES NOT mean their chairs are FDA Approved. They are quite simply just registered with the FDA. I would say it’s safe to say that most, if not all, massage chair companies in the USA are registered with the FDA. So, when you see a company state that it and it’s products are FDA registered, know that most are and it is nothing unique to that company or products.
So, if you see an advertisement of a massage chair that says “FDA Approved”, just know that it is false advertising and completely misleading. Don’t be afraid to call out companies that do that! Also, if you see an advertisement of a massage that says “FDA Registered”, know that most, if not all, already are. If you doubt the veracity of their claim, just ask for their registration number and you can look it up on www.fda.gov.
Dr. Alan Weidner
P.S. Give us a “Like”, “Share”, or “+1” and if anyone would like to shed more light on the subject, please feel free to comment below. I am certainly not an expert on FDA approvals, but hopefully this article will get a conversation going.
I have more and more folks contacting me about shipping chairs to Hawaii. One of the topics that inevitably comes up when chatting about massage chair shipments to Hawaii is the warranty coverage. I had always assumed that all the brand name massage chair companies had the same coverage as they did on the mainland. Well, after a recent sale to a Hawaiian customer, I learned that this is just not the case.
I did a little homework with most of the major massage chair brands that we carry, and this is what I learned as far as each companies warranty support:
1. Human Touch – My contact at Human Touch said that they do offer parts and labor support for their massage chairs in Hawaii.
2. Infinity – They offer parts and labor support within a 50 mile radius of Honolulu. Any location beyond that is subject to extra charges.
3. Inada – Parts and labor coverage for Hawaii for Inada products.
4. Osaki TitanApex – They have a tech on Oahu who can offer parts and labor support for that island.
5. Ogawa – Their coverage in Hawaii is limited to parts only.
6. Luraco – No warranty coverage from Luraco in Hawaii.
I hope this helps those of you who live in Hawaii and are contemplating getting a massage chair. Of course, contact us beforehand for shipping quotes as well as any updates or changes to the existing companies warranty policies.
I did not confirm this, but I suspect warranty coverage may be similar for Alaska, or at least parts of Alaska. Likewise, if you live in Alaska and are interested in a massage chair, contact us first for a shipping quote and to get up-to-date warranty information.
Dr. Alan Weidner
P.S. Give us a “Like”, “Share”, or “+1” and leave me a comment or question below to share what you learned or ask any questions, so other folks can benefit from this material.
Transcript of Video Titled “Massage Chair Industry Update – March 24, 2016”
Alan: Hi, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com’ and today is our biweekly massage chair industry update for Thursday, March 24th, 2016, and not a whole lot to talk about today. Of course, I always say that, and I end up yakking forever, but here’s the things that we’ve got cooking.
[SCREEN TEXT: Stock Status]
Alan: Let me get in to stock just briefly. I emailed the massage chair companies last night for information about their stock, and the only one I heard back from was Infinite Therapeutics, so – or Infinity now, as they’re more commonly known as, they have the – oh, and then Human Touch also notified me that the WholeBody 5.1 is out of stock. They didn’t have an estimated time of arrival of the new models. So, that’s the Human Touch WholeBody 5.1. They discontinued the ZeroG 2.0, and I think they’re also discontinuing the Human Touch 7450, so there are some changes there. Now, Infinity, they’ve discontinued the ‘Ivory’ IT-8500, they’ve discontinued the Iyashi, white exterior with the caramel interior, and they’ve discontinued the IT-8100, but I’m going to talk about a new model that they just introduced, to kind of replace that one, and I’ll talk about that in a moment, and also, the black on black Iyashi is just on back-order. So, that’s the only chair they have on back-order, and that’s back-ordered for two to three weeks. As far as Inada goes, I think they’re all in stock there. I haven’t heard of any other Human Touch chairs that’re back-ordered. Osaki, Titan, and, Apex, I never really quite know until I place the order, if they’re back-ordered. I believe the Ogawa chairs are all in stock. I think the Ogawa Refresh was back-ordered until the middle of March, I believe that’s in stock now. So, anyway, if you have any questions about stock at the time of purchasing any particular model, let us know, and I will say that sometimes we think that they’re in stock, or that we’re told that they’re in stock, and then you know, a week later, someone places an order, and then we send the order in, and they tell us ‘Oh, that’s back-ordered.’ Well, sometimes they don’t know fully if the chairs are back-ordered or not, at the moment – well, let me put it to you this way – at the time that they tell me that they’re stocked, or not stocked, I believe that, but the stock could disappear in a day or two, or three, or four after I do this recording. So, a week from now, the stock may be gone, and we’ll let you know if the stock, if it’s back-ordered, and usually it doesn’t take longer than one or two weeks, except for the Infinity Escape, which took like two-and-a-half months. January, February, oh my goodness, yeah, we didn’t – we got it, January, February, half of March – yeah, it was two-and-a-half months. That’s rare, that’s very bothersome to me as a retailer, and very bothersome to my customers, but sometimes that happens. So, anyway, having said that, let’s move on.
[SCREEN TEXT: New Infinity IT-8500X3 & Infinity Evoke]
Alan: Infinity, now, I told you that they were discontinuing – or that they discontinued the IT-8100 – well, they’ve made a couple of exciting announcements, one of which is very interesting to me. The Infinity IT-8500, I don’t know if you’re aware of this, but the Infinity IT-8500 is a Chinese-made chair, all the Infinity, and Osaki, and Human Touch, they’re all Chinese chairs, but their chair, the IT-8500, has been our top selling Chinese chair for as long as I’ve been selling it. I figure that’s probably five, maybe five years, and our top selling Chinese brand, or Chinese model, made model. It just continues to be a popular chair, and the one thing that it lacked, in my humble opinion, was – it was a – it didn’t have the 3D rollers. Well, people were fine with that, because, and I’ll talk about this a little later as well, as far as adjusting intensity, for a chair that does not have 3D rollers, but this chair, the IT-8500, very popular chair, good bang for the buck. It was priced, for the longest time, at $3995. Now, it’s $4295; still a very good price, for a good feature set in a chair. Well, they’ve come out now, with the new IT-8500X3, and that has – and the X3 alludes to the 3D technology – so it has the same fit, and same body. I’m just looking at the thing here, excuse me, the spec sheets, and let you know what they have. They’ve got new 3D auto programs, they’ve got an auto extend neck feature, they’ve got five 3D intensity levels. Let’s see the chair is going to be selling – it’s going to be retailing for $5795, with a $300 off promo code, so that’s – instant savings, that is, so it’s $5495. So, it’s going to be $1200 more than the IT-8500, which will have the – but it’ll have the 3D rollers, it has – oh, it says here also, it has the Bluetooth compatibility. You know, the 8500 has the older, you know, download your music to a jump drive on your computer, and then plug it in to the USB port in the back of the IT-8500. Well, now it’s going to have Bluetooth connectivity, which is great because you can just connect from your cell phone, and play your music. It has a sleeker, redesigned remote, so I don’t know what sleeker looks like, but I know the remote right now, it’s a fairly, good rectangular shape. It’s a good size, easy to see, but we’ll see how it looks, and it still has the decompression stretch, and spinal alignment. They call it spinal alignment, it’s the shoulder airbags that pin the shoulders back. The stretch program on the IT-8500 is awesome, the neck massage, awesome, foot rollers, awesome, it’s a great chair. So, I’m very curious to see how this new IT-8500X3 is, and I’ll let you know once I find out more about it. I’m sure we’re going to get it in one of our showrooms – but one, maybe both of our showrooms – but definitely we’ll have it in the California showroom. Anyway, there’s another new model they’re sending out, or introducing now, to the market, called the Evoke, E-V-O-K-E, Evoke, and here are the basic features – and again, I’m sorry for not looking at the camera, I’m just looking at the stat sheet that they sent me – zero gravity, deep tissue massage, space saver, airbags from head to toe, well, everybody seems to have that, lumbar heat, foot rollers, heel rubber, and I think that’s the same thing that they have in their Escape, which is their lower priced L-track chair. And that heel rubber kind of – it’s a great foot massage – and I don’t know if it’s going to have the same six rollers per foot that the Escape has, but the heel rubber is pretty cool, as it grabs the heel, and gives that a massage. So, anyway, that’s the Evoke, and that one’s going to be selling for $2695, so it’s going to compete price wise, with the Osaki 4000T. The Osaki 4000T is a real – it’s a workhorse, it’s been around forever – it doesn’t fit some people very well. I’ve found that the Osaki 4000T, and probably the 4000 that you can get on Costco, the Dreamer, the Osaki Dreamer, and the Osaki 7200H, and 7200CR, they have shoulder airbag housing that’s a hard stop, and so what’ll happen is when you sit in the chair, and then you put your arms out, to go in to the armrests for airbag massage, the bottom of the housing, the shoulder airbag housing, digs in to your upper arms, and it can be quite uncomfortable. It’s worse on the Osaki 4000T, and the Osaki 4000, not as bad on the Dreamer, or on the 7200 series, but it is burdensome for a large, broad-shouldered person to sit in that bloody chair, it becomes irritating. Well, this is a chair, $2695, that kind of competes with the 4000T. It has the deep tissue massage, the 4000T is the more moderate, mild massage, this Evoke seems to be more deep tissue. It’s a space saving technology, none of the Osaki 4000, or 4000T models, have it, lumbar heat, foot rollers, the foot rollers on the Osaki 4000T are pretty mild. I suspect with Infinity, knowing their other chairs, it’s going to be a good, intense foot massage. Anyway, that’s the new Evoke, so I don’t know if I’m going to be having that in my showroom either, maybe I will. The 4000T is kind of an older technology, it’s been around for years. That’s kind of – that was the flagship chair for the Osaki brand, and then, of course, they’ve now got so many other models, and model – brand lines, and you know, whatever, so anyway, just so that you know.
[SCREEN TEXT: Update on the SoCal Showroom]
Alan: Alright, what else have we got cooking? Let’s see, oh, our Southern California store, I was just down there last week. We were doing some recording for a television commercial. Well, our walls are still as bare as the day is long, I mean, and they’re long walls. So, the guy that did our buildout is going to put up some sconce lighting for us, and some nice trim, and we’ll put up some pictures, and you know, we’ll have Mona kind of pick some nice artwork, or whatever, or maybe some nice pictures of massage chairs, heaven forbid, and we’ll put that up on the wall to kind of make the wall look a little busier. But I’ll take the videotape of that when we have that done, and it’ll look sharp, but we’ll post that up for you to take a look at, but that Southern California store is a nice store. I like it, it’s wider than our store here in Utah, it’s deeper than our store here in Utah. You feel like you can have more than one person in there at a time, looking at chairs, but I really like that store, great store, and great staff. So, go down and meet Michael and Chris, they’re just awesome, and for those of you that don’t know, and of course, if you’re only Vietnamese speaking, you’re not going to understand a word of what I’m saying now, but Michael Nguyen is our showroom manager, and he’s bilingual, Vietnamese and English. And so, you know, feel free to give us a call at that – at our, well, here – our number there is 562-865-4607, 562-865-4607. Go ahead and call, and you can talk to Michael, if you’re Vietnamese, of course, talk to him, but for Anglos, you can talk to Michael or Chris.
[SCREEN TEXT: Massage Chair Tip!]
Alan: And one last thing I’ll chitchat about, just – you know, I should do this every one of these video recordings – these biweekly updates, I should give like a massage chair tip, or something like that. But one thing that people – I tell people, all the time, about in our showroom is how to use – how to change the intensity of a massage chair if it’s too intense for you, and you don’t have the 3D rollers. Even if you do have 3D rollers – by the way, 3D rollers mean that the rollers can move forward or back to increase, or decrease, the intensity of the massage – well, what do you do if the lowest intensity setting of the 3D roller is still too much? Or, what do you do if you’ve got a chair like the IT-8500, which is a deep-tissue massage chair, but it doesn’t have the intensity adjustment ability, it doesn’t have the 3D rollers, or now it does, but if you can’t get it low enough? Well, what we always recommend is using something that we call a throw blanket. Now, I don’t know if you know what a throw blanket is, but a throw blanket is like a decorative blanket that a lot of people use for, you know, to decorate a couch, or a chair, and these massage chairs aren’t the prettiest things in the world, so a lot of people use throw blankets to kind of, you know, try to camouflage the chair. But well, you can use that throw blanket, if you fold it up in quarters, or whatever, and you use that as a back pad. It’ll, you know, lay it down the length of the chair, and use that as a back pad. It’s a wonderful way to do it, because sometimes people use pillows, like sleeping, bed pillows, or couch, decorative pillows. They’re too thick, you’re not going to feel much massage at all. So, you know, if you can get a thin foam pad, or something like that, that’d be great, a memory foam pad, like the iRobotics 7 comes with a memory foam pad now, which is great, but just use a throw blanket, it’s awesome. Plus, if you’re the decorator of the house, and you look at that chair, and you go ‘Oh my goodness, that is butt ugly,’ and you want to change the look of it, use a throw blanket for that too. Anyway, there’s my intensity adjustment advice, and my decorative advice, which is so amazing.
[SCREEN TEXT: 888-259-5380]
Alan: Well, I think that just about does it for this week. If you have any questions, feel free to give me a call at 888-259-5380, there you go, and of course, you can always email me, comment on our YouTube channel, or on our Facebook page, or you can go on our chat software, whatever. You can always reach me, and if you don’t get directly to me, I will always call you back, but anyway, feel free to give us a call. If you found this video helpful, please feel free to thumbs up ‘Like’ us on YouTube, and of course, share this, or any of our other videos, on your social media platforms to help us spread the word about massage chairs, we appreciate that. Massage chairs are kind of a new thing, relatively infantile in its stage of development here in the United States, and we appreciate you helping us spread the word about it, because this is a great thing. Duh, that’s why I do it. Well, anyway, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com,’ and I will see you in two weeks. Bye bye.
Transcript of Video Titled “3D Rollers – ZeroG 4.0 Massage Chair”
[SCREEN TEXT: 3D Roller Technology]
Alan: Hi, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com’ and today we’re going to discuss the 3D roller technology in the ZeroG 4.0 massage chair from Human Touch. Now, 3D roller technology means that the rollers can be moved forward or back, to increase or decrease the intensity of the roller massage, respectively. Now, this is a feature that’s fairly – it’s not been common in the past, or you don’t – you didn’t find it in a lot of chairs, but now it’s becoming increasingly popular, and you see it in more and more models. Well, Human Touch is one of the pioneers of 3D roller technology, and they’ve had it on their chairs as long, as far back as, I think, since I started in this business 9, 10 years ago. Anyway, what I’m going to show you is, on this remote control, I’ve already turned on the rollers here on the neck region of the 3D, and you’ll see on the remote control, there’s a section here called ‘Intensity and 3D.’ What’s unique about this chair is that you can increase and decrease the intensity of the shoulder region, independent of the low back region. You’ll see we’ve got a low intensity here on the shoulders, and a medium intensity on the low back. That is very unique, because in every other chair that has 3D roller technology, it’s one setting for all areas of the spine.
Alan: So, if you increase the intensity of the rollers on, say, the Inada Sogno, or on one of the Osaki chairs, like the Cyber or the Dreamer, the chair, the rollers will move forward in, for the whole spine, not just a sectional area of the spine, and that’s what this chair does. So, you’ll see, you’ve got the shoulder region, and we’re going to show that here. We’ve got the rollers now, and if I push this button, it goes to the second level, and then it comes out to the third level, and it’s really hard to see this, but the rollers have actually moved forward. Now, now they’re coming forward, you can see them coming forward a little bit more, if I retract – if I bring this back up again, if we wait until it comes back up again, and I retract it back up to setting number one, now the rollers start to – now they’ll pull back in again, now they’re pulling back in. So, it’s hard to see there, but what I’m trying to show you is that, you can move the forward and back, for the shoulders, independent of the low back, which is very unique to this chair, you don’t see that in any other chair on the market. So, if you want a very nice-priced chair that has the zero gravity, and it has a phenomenal foot-and-calf massage, and has 3D roller technology, the ZeroG 4.0 is a great option. I hope you found this video helpful. If you did, please feel free to share us and ‘Like’ us on all your social media platforms, Twitter, Google Plus, Facebook, YouTube, and please, subscribe to our YouTube channel if you’d like to be updated with subsequent videos that we put out, and we try to put out one to three videos every week. I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com,’ thanks so much for visiting today, and we will see you on the next video. Bye bye.
If you’ve done any amount of massage chair shopping, you totally understand the meaning of the title of this article. But, even with an idea of what they mean, most folks who call me about chairs with these features don’t fully understand the difference. The purpose of this article is to discuss what each one means and what the benefits of each roller track are. Continue reading “L-Track vs. S-Track Rollers”
As anticipated, the Black Friday and Cyber Monday was crazy busy! Because of the number of sales and the number of people who called me to see if they could have a few more days to decide on the right massage chair (it’s not really a spur of the moment decision!), we have extended our Cyber Monday pricing to the end of this week. I can’t put the deals on the website, so you’ve got to call me at 888-259-5380 to find out what pricing is available for the rest of this week. Continue reading “Christmas Shopping Deadlines!”
Hi, I am researching massage chairs and have a few questions: I’m a fitness enthusiast and exercise often. I often have sore glutes, quads, and hamstrings after an intense lower body workout. That’s why the 49″ roller track on the Infinity Iyashi is very interesting to me. My only concern is its shoulder and neck massage capability. My day job involves sitting in front of a computer all day, so I have tight neck and trapezius muscles. I’m reading conflicting reports on whether the Iyashi gives adequate massages in those areas. 1. Dr. Weidner mentioned that the auto-program isn’t as intense as he likes in those areas, but later mentioned that the manual program is pretty strong. He also once mentioned that the rollers seems to come forward a bit (like the Panasonic MA70) on top of the shoulders, but this was not mentioned again anywhere else. Can you confirm whether the Iyashi gives good massages on the neck and top of the shoulders? 2. Given my requirements, do you recommend anything other than the Iyashi? 3. What happens if something breaks down on the Iyashi in the 2nd year (when it’s under parts warranty, but not labor). Does Infinite Therapeutics still send someone out, but I’d just have to pay for labor myself? Roughly how much would it cost labor wise, for an in-house service visit? Thanks, Trent Continue reading “Mail Bag – Iyashi Neck Massage; Arthritic Hip and Low Back”
In Part 2, I go over the differences between these two popular Inada models.
When the Inada DreamWave came on the scene, it’s body styling was unlike anything we had heretofore seen in this industry. Copycats started popping up everywhere, so much so that today a chair that doesn’t have similar body styling seems “out of place.” This new design made for much larger chairs that came in multiple boxes when shipped.
The Flex 3S takes this design and creates a much smaller chair. Though it looks similar to the DreamWave body styling, it is quite a bit smaller. It will leave a much smaller footprint in your home or business, should space be a concern. The Flex 3S comes in one box, fully assembled, whereas the DreamWave comes in two boxes, one with the chair body and the other with the ottoman and arm rests.
In conjunction with the size differences, the weight of each chair is quite different. The DreamWave weighs in at 265 lbs. while the Flex 3S tops the scales at 165 lbs. Needless to say, it is a heck of a lot easier to move the Flex 3S around your house than it is the DreamWave! Continue reading “Inada DreamWave vs. Inada Flex 3S (Part 2)”
We are heading into the 4th quarter of the year and soon massage chairs will be flying “off the shelves.” I might suggest you start thinking seriously about getting your chair early to avoid a run on colors and models that leaves you without an option for the holiday gift-giving season.
Last Thursday we had a film crew come into our modest massage chair showroom to film footage for some new TV commercials that will be airing next month. We also recorded some of the footage in a beautiful home to show just how dandy these chairs can look in a residential setting.
It was a long day as we started at 6:30 a.m. and didn’t finish until after 5:00 p.m. We had to arrange for the “talent” to be there at certain hours of the day and my two sons showed up to move the chairs wherever the director asked them to go. Murphy’s Law also participated in the day’s events, as the air conditioner of our store malfunctioned and poured water through the ceiling tiles onto one of the chairs we were using in the shoot! Continue reading “New Massage Chair Relief TV Commercials”
Lots of stuff going on in our massage chair world right now. You can check out my Massage Chair Industry Update for August 7, 2014 on our YouTube channel for more details, but here is a rundown on what is going on:
On August 1, 2014 Inada rolled out an upgraded version of the famous Inada Sogno Dreamwave massage chair. They have renamed the chair Inada DreamWave for ease of pronouncement (“Sogno” was just hard to pronounce!) and have added some features, the list of which I will outline below. Before I do list the changes in the chair, I might mention that it seems to me that most of the changes are programming/feature changes, with very few actually being hardware changes. In other words, I believe the motors, air compressors, and roller systems are all the same. Continue reading “The Improved Inada DreamWave!!”
CUSTOMER EMAIL #1
Dear Alan, I have scoliosis and arthritis and had initially thought to buy a Panasonic EP-30007. I am 5’tall and like firm massages and a good stretch to get me out of spasm. I’ve had one lower back surgery thus far ( synovial cyst ) and one bout of shots to numb nerves for sciatic and severe pain.
Years ago at a Las Vegas trade show I thought the Panasonic was the best chair but as I recently started looking around for a showroom ( east coast NYC area) to try one I discovered out of three showrooms, NY, NH and PA, no one had a Panasonic on their floors even though they sold their chairs. I was told consistently that they had old technology and people didn’t seem to like them so the owners did not want to take up space on them. I tried contacting the Panasonic Website for a place to try them in my area but got no response. Continue reading “Mail Bag – Panasonic MA70 vs. Dreamwave; Pro Cyber vs. Short Folks; DreamWave Remote Idea”
I recently had a customer call me up asking me for my opinion on the Inada Dreamwave and it’s ability to give a vigorous roller massage. He had tried it out at a local store and felt that it was too light or gently. You know, I hear this a lot and have even bought into it, to some degree. But, I had an experience today that got me straightened out on the matter rather promptly.
This customer wanted me to compare the roller massage intensity of the Osaki OS-3D Pro Dreamer to that of the Inada Dreamwave (by the way, starting tomorrow, Inada is changing the name of the Inada Sogno Dreamwave to just the Inada Dreamwave…too many folks struggled with the word Sogno and it’s pronunciation!). Since I have both chairs in my showroom, I offered to call him this morning and give him a “play-by-play” description of what I felt while on both chairs with their most vigorous automatic programs deployed. Continue reading “Inada Dreamwave Too Gentle? I Don’t Think So… And Here’s Why!”
For those of you who are high on the Inada Duet and keeping your fingers crossed that someday it will come to the USA, here is a pretty thorough review of the chair left on our blog by Alex. His review also includes a bit of a comparison between the Duet and the famous Sogno model. Now, Alex lives in Russia and bought the chair there where he lives. This is the first review I’ve seen from someone who actually owns this model. Read it, for what it’s worth, and feel free to leave and questions or comments at the bottom of this post. This is wonderful information and a great review… Continue reading “Inada Duet Owner Leaves Review!”
Customer Email #1 Hi there! love the site, couldn’t find this here: Could you compare the Inada sogno to the Panasonic Ma70? I have SI joint dysfunction which do you think would be better for me in that regard? (I saw that you mentioned that you liked the sogno for that as you have the same problem but didn’t see a mention on the Panasonic side) Secondly, I have golfer’ sand tennis elbow in both arms – which do you feel is better here and does the airbag actually make that much of a difference in the arms? I tried the Ma70 and it just seemed to compress my forearms and hands is it really beneficial for my issues? Thanks!!! Paul Continue reading “Mail Bag – Inada Sogno vs. MA70; Chinese vs. Japanese; Iyashi vs. Pro Dreamer”
The showroom is beautiful and spacious. It has a bunch of Sogno and Yume and the new Flex 3S chairs all over the place. They even have a museum of sorts of all the models that they have carried through the years. There are also some lovely decorative touches throughout the showroom highlighted the Japanese origin of these chairs.
As Inada USA employs approximately 12-15 people, behind the showroom is located all the offices of the staff. They also have a warehouse where refurbished chairs are worked on and a plethora of parts, for current and previous models, are inventoried. Of course, their chairs are inventoried in a logistics warehouse in Southern California. But, their new offices really are a nice facility. Continue reading “My Visit to Inada USA + First Impressions of New Flex 3S Chair!”
“Tis the season…yes the season of celebration, but also the season of procrastination! Because Black Friday/Cyber Monday was a little later in the year than usual, your holiday shopping days have been cut down a bit. And that means that shipping deadlines have already come upon us…and in some cases passed.
The last delivery date, in MOST circumstances (but not all!), would be December 24th, which is a Tuesday this year. If you are ordering a massage, regardless of where you live in the country, you have until the end of this week to order. Even that deadline may be too generous if lousy weather hits enroute to the chair’s delivery to your home or business.
I have been writing an 8 part series of reviews of the warranty coverage of each of the 8 companies I represent on my website and store. It is important to note that the discussions in those reviews pertain solely to residential chair placements and use. What about commercial coverage? Do the chairs have different coverage if they are placed and used in a business? Well, for the most part, yes they do.
This article will address the commercial coverage offered by each company for their massage chairs. If you use the chair in a business setting where multiple employees and/or customers use the chair, then that would be considered commercial use. If you are buying a chair for your office and you are the principal user of the chair, then the normal warranty would typically apply. Some examples I have seen of commercial use meriting different warranty coverage would be spas, salons, tire stores, auto dealerships, employee perks in a business, doctor’s offices, dentist’s waiting or recovery rooms, retail outlets, gyms, teacher lounges at schools, etc.
I just received these video files today and immediately posted them to our YouTube channel. One is of the “rocking” Yume chair while the other is of the iconic Inada Sogno Dreamwave massage chair. You can tell immediately that these are not my videos!! These are high quality, nicely edited videos with cool music…plus they are short (only a minute or so long!). LOL!
Here in NY there is a dearth of information about massage chairs, and almost no place to go and see and try out the various chairs, so I rely on your information.
I believe we are about ready to purchase a chair but I need your input on what kind. I know you maintain that Japanese made chairs are the best, so I think we do want a Japanese made chair. However we are not prepared to spend what an Inada costs, so we need something reasonably priced.
Besides price, quality, and reliability, here are things that (we think) are important to us:
massage by rollers as well as airbags
large number of airbags
arms, shoulders, legs, feet (and maybe head?) massaging as well as the trunk
a fair amount of programs and intensity settings
a great warranty & service plan
Here are things that we don’t care about:
music compatibility or lights or any fancy effects
We’ve been interested in a chair for several years so we don’t want to make a mistake when we finally buy one, which is why we need your guidance & service. If you don’t sell what we are looking for, then we would appreciate your recommendation and referral.
If the chair you suggest is due to go on sale for the next holiday, kindly let us know and we’ll wait it out a bit longer.
Thanks very much for your time – Gail Continue reading “Mail Bag – Which Chair Has All Of These Features?”
Here is the latest news and notes of the massage chair industry…
1. Inada and Human Touch are both offering their extended 5 year warranties free through Father’s Day. Inada is offering it on all of their models and Human Touch is offering it on their ZeroG 4.0 model. You must order your chair before Father’s Day to qualify for the free warranty upgrade. Continue reading “Massage Chairs, Duck Dynasty, and More…!”
Lots of good stuff to go over today, so I’ll just get right into it…
1. The Panasonic MA70 is unexpectedly back-ordered until June. I guess Panasonic’s sales of this model were far greater than forecast, so we are stuck waiting for a new shipment to come in. I will notify you in my biweekly Massage Chair Industry updates about stock status of this and all other massage chair models.
One of the things that I hold most dear in my relationship with my customers is the ability to tell them that the chair they are buying is backed by a massage chair company with a great warranty for their chairs. It is so important to me that my customer has the best support available when they buy a chair from me because they are committing thousands of dollars, often sight unseen, to a chair that is supposed to bring them pain and stress relief. Continue reading “Customer Warranty Support – What Should You Expect!”
So, you’ve got your new massage chair and you want to take good care of it. What should you be doing on a regular basis to keep it functioning at it’s best? Well, not much, believe it or not. Here are some tips to keeping your chair functioning optimally and looking good for years to come: Continue reading “How To Keep Your New Chair Healthy and Happy!”
Once again, I made the trek to the Las Vegas Furniture Market to visit with some of my massage chair suppliers. And, once again, I was impressed and amazed at the size and enormity of this place. It is quite a place. If you ever have a chance to go, by all means check it out. It will blow your mind!
I spent some great time with Cliff Levin, President of Inada USA, and had a wonderful visit with Mark Holmes, COO for Cozzia massage chairs. I just recently picked up the Cozzia line for my website and wanted to meet with a principle of the company, do an interview and become more acquainted with this product line.
My visit with Mark was particularly interesting because he actually works for Easepal, aka Xiamen Comfort Science, who is the parent company and manufacturer of Cozzia massage chairs. I have never met or visited with anyone who works for one of the 3 big massage chair manufacturers in China. This was my first time. It was fascinating to hear the massage chair perspective from the manufacturing side. I was so impressed with the discussion that I invited Mr. Holmes to do a skype interview with me, ala my interviews with Cliff Levin of Inada and Jim Coppins of Infinite Therapeutics. He graciously accepted. I hope to cover much of what we discussed yesterday in our skype interview for your enjoyment and learning. We will be scheduling an interview time shortly.
It is not uncommon, with the high price of massage chairs, for people to look for refurbished or used massage chairs. Not a bad idea, but I think there are some things you need to consider before taking the plunge with a used or refurbished chair. Consider these things: Continue reading “Refurbished & Used Massage Chairs…Buyer Beware!”
Well, we are getting into the last week before Christmas, and I figured I better warn you about getting your orders in if you want any remote chance of getting a massage chair before the 25th. The problem is that the 25th falls on a Tuesday and many delivery companies are closed on Christmas Eve…which, this year, is a Monday.
Of course, no one really delivers on Saturdays, so if you are getting a massage chair it will need to get to you by Friday the 21st, which is one week from yesterday. In other words, we are really pushing it.
It is actually quite possible to get the chair to you in one week, depending on where you live and from where your new chair is shipping, but the bottom line is you better act FAST and get your order in pronto if you want to have any chance of getting your new chair by next weekend.
If you do order a chair and there is no way it will get to you in time, I can overnight a gift certificate to you that you can fill out and put under the tree. I can get that to you at the last minute. Then your family member or friend can look forward to getting their chair shortly after Christmas.
I will be available all weekend long and, of course, all week long next week to take your orders. You can order online or call me to process your order. I am always at your disposal…especially at Christmas delivery crunch time. We also have Christmas specials at the showroom that I can tell you about over the phone.
If you want White Glove Service, I think you just may be out of luck. If you live in Southern California and you order an Inada, Human Touch, Omega, or Panasonic chair, we can still get the chair delivered with white glove before the 25th. I have a Southern California guy who does all my deliveries there and can probably deliver all weekend long before the 24th. Who knows, he may even be able to deliver on Christmas Eve!
SOME GOOD NEWS: The Osaki OS-7075R shipments that were held out at sea during the port strike at the LA harbor have arrived and will continue to arrive through next week. You can get a new 7075R but if you want it by Christmas, the chances are kinda slim. Order NOW to get the best possible chance of getting one.
Next week I will be taking a two-day road trip to Southern California to do some massage chair business. I’m quite excited because I will be getting a 4 hour tour of the Human Touch facility in Long Beach. I’ve been there before a few years back but I’ve never really had a tour throughout. Human Touch has been kind enough to set up a visit with the CEO, David Wood, a tour of the warehouse, a visit with their VP of Design (with whom I will be able to interview about the new Immersion Seating chairs), a visit to the Engineering Lab, and a discussion with their marketing people. Dang, this is going to be great! I will also be able to videotape my visit and the interview so that I can share what I learn with you, my site visitors, and my YouTube viewers. I am quite excited.
I will also be visiting the warehouse where all the Inada chairs are stored. It is from this location that all orders are shipped to all points USA. I am excited to see how the logistics work and what kind of system they have set up. I will videotaping that visit as well to share with my viewers and readers.
I hope to have lunch with my Southern California delivery guy, Domenic, who takes care of most of my SoCal shipments. I’ve been doing business with Domenic for years but I have never met him face-to-face. If time permits I will also visit our Panasonic supplier who is also located in Southern California.
It will be a very busy trip, but I am so looking forward to it. While I am there I just might visit some old friends, since I went to Chiropractic College in Whittier, CA so many years ago. I still have a lot of connections in that area.
Well, that’s about it. I’m looking forward to going and learning. I’m also very excited about sharing with you what I have learned.
What chair or chairs would you suggest to be the best for someone with neck problems. I have had pain between my shoulders and neck for over 24 years. Does zero gravity benefit this problem? does stretching?
Thank you for your information on your web site. It is really useful for a first time buyer. I am looking at buying a massage chair. The chair which I am most interested is the Osaki OS-4000 in terms of functional and price range. But I have a couple of questions on this brand and model.
1) How is the Osaki brand? Sounds like a Japanese name but not heard it a lot as the big name like “Panasonic” or… Looks it has good value. How is the overall quality of this brand and this OS-4000 model?
2) The Osaki OS-4000 looks very similar to the OSIM uAstro in Brookstone. I also heard that actually they are the exact same chair from the same China manufactory but just with different brand name or maybe control panel. Is that true? What is the real story behind?
I get a call, probably once a week, from a massage chair shopper or owner asking about some no-name brand massage chair. Either they want to know if I’ve heard about them, or if I know how they can get some customer support for a broken down chair from a company whose phone number is no longer in service.
I made a quick trip down to Las Vegas Wednesday night to visit with some of my massage chair suppliers on Thursday (yesterday). I have heard a lot about the Furniture Market but this was my first time going. I wasn’t quite sure what to expect but I’ll tell you what…that is the biggest building I’ve ever seen. Not the tallest but definitely the biggest. The only word that came to mind when I first saw it was “mammoth.”
It was a behemoth of a complex, filled to the brim with storefronts of wholesalers with products from around the world. I spent most of the day at the Inada store with InadaUSA President, Cliff Levin. I had dinner with the staff of Inada USA and Bodo.ca, the Canadian distributor of Inada products. It was a wonderful time to connect with like-minded massage chair nuts and the ribs at this hole-in-the-wall restaurant were fabulous (even though I was dreaming about buffets before I arrived!).
On Thursday I had the chance to go into the behemoth complex known as the World Market Center, which is the actual name of the complex wherein the Furniture Market is housed. I went to the Inada store and sat on a prototype, concept chair from Inada called the L1. It is the first chair I’ve ever sat on that had rollers going down into the buttocks and thigh. The roller track was one continuous track from the head down to the thighs. Pretty cool. Don’t get too excited though…it will not be introduced into the US market. It was just a fun novelty for folks to sit in. They were also selling some great pieces by Wellington’s Leather Furniture.
I also went to another building in the complex and visited with Kirk Jennings, National Sales Manager for Infinite Therapeutics. He was demo’ing the IT-8200 and IT-9800 to prospective retailers. It was good to see Kirk again…remember that he just dropped off those two chairs to my showroom last week.
I’ve included photos of my day in Vegas for your enjoyment. If you ever get a chance to go to that complex, do it! It is extraordinary. By the way, here is a little video I took with my cell phone of the protoype Inada L1 chair. Enjoy.
The dreamwave technology is one of the features that makes the Inada Sogno massage chair so dang unique. Here is a video where I explain and demonstrate the dreamwave feature. Transcripts are available under the video.
A client of mine who bought an Inada Sogno Dreamwave from me last year recently purhcased an Osaki OS-7000. Earlier this week he wrote a fantastic review about his first impressions of the OS-7000. It is posted on the Osaki OS-7000 product page on our site:
1. Leather upholstery – Very few of the chairs we carry have a leather upholstery or a leather option. Most chairs are covered in faux or synthetic leather. This chair looks great and could almost pass as a regular recliner. The leather upholstery contributes to that look and feel.
2. Inversion therapy – We commonly see zero gravity features nowadays, but inversion is not so common. Zero gravity is a feature highlighted by a 30 degree tilt up of the chair seat. Inversion, on the other hand, is the chair back reclining past horizontal when you put it all the way back.
You may or may not be familiar with inversion therapy where a person can clamp their feet into brackets on a frame that then swings upside down to provide a decompression of the discs and other soft tissue of the spine. The Teeter commercials on TV recently demonstrate this type of inversion therapy. The IT-9800 chair offers a past-horizontal recline which is an attempt to simulate that inversion therapy. The only other chair I’ve sat on that offers that feature is the OSIM uAstro, which is sold through Brookstone stores only. Continue reading “Infinite Therapeutics – Notes and Changes”
I get a lot of inquiries from shoppers about the differences between the Inada Sogno Dreamwave and the Panasonic MA70 massage chairs because of the closeness in price. The chairs are actually very different. Here is another question (and, or course, my response) regarding these two popular models…
Hello, We’re considering upgrading our older generation Panasonic Real Pro chair. We see that Panasonic has a new EP-MA70 which we are considering as well as the Inada. I see you have some preliminary reviews comparing the MA70 to the Inada but wondered if you have more insight into how they compare. We like the coverage of the Inada but are worried the massage intensity might not compare to the Panasonic. Also, the controls of the Inada seem a little more rudimentary than the Panasonic (I need to program the unit to avoid areas that are damaged and need light touch whereas other areas need strong touch). Any help you can give in helping decide between the two would be great. Also if you can tell us what each will cost that would be great (including delivery to xxxxxxxx). Thanks, Dave Continue reading “Inada Sogno Dreamwave vs. Panasonic MA70 Questions”
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Saddle OHCO M.8, black and brown Panasonic MA73, cream Human Touch Super Novo on back order