Osaki Massage Chair Extended Warranties
If you have been shopping for a massage chair and have considered the Osaki massage chair line, you may have had some confusion arise about the warranty of the Osaki chairs.
Here is where the confusion has stemmed from…
Osaki offers a 1 year parts and labor, in-home warranty on all their chairs. They also offer a second year of parts only and a third year of only the structure/frame of the chair.
Osaki also offers the option of an additional 1 or 2 years for their parts and labor, in-home warranty.
On our site, we mention the 3 year limited warranty as standard for the chairs. We also offer the 1 or 2 year extended warranty options before the “Add to Cart” button on the product pages.
Some other online retailers don’t mention much of the standard warranty but offer a 4 or 5 year extended warranty.
This 4 or 5 year warranty sounds like quite a bit more than the standard 3 year limited warranty or the 1 or 2 year extended warranties. Here is where the misunderstanding is routed:
If you take the standard 3 year limited warranty and add 1 year of the extended parts and labor, in-home warranty, you actually now have a 4 year limited warranty. 2 years of parts and labor, in home warranty, 1 year parts, and 1 year structure/frame….which totals 4 years.
If you take the standard 3 year limited warranty and now add the 2 year extended parts and labor, in-home warranty, you will have a 5 year limited warranty: 3 years part and labor, in-home warranty, 1 year parts, and 1 year structure/frame…totaling 5 years.
Does that make sense now? So, if you see a site that offers a “4 or 5 year extended warranty”, don’t be fooled into thinking that you are getting a 4 or 5 year parts and labor, in-home warranty. It is really a 4 or 5 year extended LIMITED warranty. That is no different than a site, like ours, that offers the additional 1 or 2 year extended warranty on parts and labor, in-home.
This same thing may be applied to any other massage chair manufacturer’s extended warranty program. So retailers, in an attempt to gain a competitive advantage, may try to lay things out for you in a confusing way to make you think you are getting more than you really are. Be wary!
Another misunderstanding that can come from extended warranties is the notion that a 5 year extended warranty, as with the Inada chairs, actually adds 5 years to the already amazing 3 year part and labor, in-home warranty. This is different than the additional 1 or 2 year extended warranty offered by Osaki, but can be just as confusing. The extended 5 year warranty actually only adds 2 years to the existing 3 year head to toe warranty.
Bottom line: make sure you are clear on the warranty you are getting and/or buying. It stinks to have confusion later on when you really need the warranty service and find out that you don’t have what you thought you were getting.
Dang, I hope I didn’t confuse anyone (I feel confused, and I wrote it!!!).
In Other Massage Chair News…
Speaking of Osaki, the ivory os-7000 model is still back-ordered…for another week.
The Inada Sogno black leather and dark brown are back-ordered until April 16th and the chocolate back-ordered until April 30th.
The Panasonic 1285 massage chair is currently back-ordered for another week or so.
I just completed another massage chair industry update video on YouTube last night. For even more info, check it out…
Dr. Alan Weidner
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