We had a lightning storm here a few weeks back and a subsequent power outage as a result of it. Well, when the storm was all said and done and the power was back on, I learned that our HT-9500 massage chair by Human Touch was “on the fritz.” It didn’t work and the red lights on the remote control were flashing incessantly. I immediately gave Human Touch a call (their customer service department is awesome, by the way) and told them about my problem. My customer support rep assumed it was a blown computer module from the storm’s power outage. They created a ticket for me and before I knew it, I was receiving emails from them noting the problem and that the damaged part was on it’s way. Within 24 hours, I received a phone call from a local technician who asked me to call him when the part arrived so that he could come out and replace it for me.
Pretty impressive service. When the part arrived and the technician replaced it for me, I was surprised to see that the part that needed replacing was just a little computer chip “thingy” and it took virtually no time to replace it. The service was great, but what bugged me was that I had to retire one of our popular massage chairs because I was ill-equipped during an electrical storm. I had to wait for about a week before my clients could sit in the HT-9500. I realized then that if I had had a surge protector between the outlet and my massage chair, the chair would never have been out of commission.
So, my message today is to get a surge protector for your massage chair! If it is under warranty, then you will still get your chair fixed at no monetary expense to you. The only expense is that you won’t be able to use your chair whilst waiting for the repair (and we all know how much we hate not having our chair available to us everyday!). If your chair is out of warranty, not only will you go without for a week or more, but you’ll also have to pay for the damaged part. That is a bummer!
I think you can pick up a cheap surge protector for a few bucks at a local store. It is worth the money!
Dr. Alan Weidner
Latest posts by Dr. Alan Weidner (see all)
- Checking Out the Human Touch Novo! - September 30, 2016
- Mail Bag: Best ITB massage; L-Track suggestion; DreamWave vs. Flex 3S - September 22, 2016
- Quick Hits – New Massage Chair Models; Inada Award; New Infinity Digs - September 15, 2016
- L-Track: What’s the Big Deal? - August 1, 2016
- Inada DreamWave vs. Luraco iRobotics 7 (Part 2) - June 29, 2016