Massage Chair Warranties – Who Covers What?

This is a frequent question for us at www.massage-chair-relief.com, so here is a brief overview of the warranties from the major massage chair manufacturers:

1. Human Touch Massage Chairs

Here is a chart that Human Touch uses on their website that explains the warranties very well for their chairs:

Standard Consumer Product Warranty 2011
In-Home Service Parts Structural
Elite Series 1 year 3 years 5 years
Signature Series 1 year 2 years 3 years
iJoy / Casual Series 90 days 1 year 2 years
Perfect Chair Recliners 1 year 2 years 3 years

The Elite Series includes the HT-9500 and the HT-7450. You can purchase a 5 year extended, in-home service and parts warranty for $369.

The Signature Series includes the HT-3300, HT-5320, HT-5040, and HT-7120. You can purchase a 2 year extended, in-home service and parts warranty for $199 and a 5 year extended, in-home service and parts warranty for $369.

The iJoy/Casual Series includes only the iJoy HT-2580 on our website. You can purchase a 2 year extended, in-home service and partswarranty for only $99.

The Perfect Chairs offer a 2 year extended, in-home service and parts warranty for $159 and $179 for a manual and power chair, respectively. There is also a 5 year extended, in-home service and parts warranty available for $279 and $299 for a manual and power chair, respectively.

You can purchase all of Human Touch’s extended warranties at www.massage-chair-relief.com.

2. Inada Massage Chairs

Inada offers industry best 3 year comprehensive, on-site warranty on all their massage chairs, including the new Yume massage chair. An extended 5 year on-site warranty can purchased for $449. We include that warranty on the Inada Sogno. It should be mentioned that, as with all warranties, there are some logical exceptions to the comprehensive, full warranties, and Inada lists theirs as follows (this applies to most manufacturer warranties as well):

EXCLUSIONS – This Limited Warranty does not include service needed on Equipment as a result of any of the following: (1) Installation, set-up, moving, or relocation from the originally installed location; (2) Cosmetic changes, tears, or failure of fabrics, woods, foam, pads, plastics, upholsteries, exterior coverings, and damages and changes resulting from normal wear and tear; (3) Negligence, misuse, abuse, improper maintenance, electrical disturbances and power surges, acts of nature, or work, attachments, additions, alterations, or modifications by persons other than authorized Administrator service providers. (4) Failure by the Customer to use a high-quality surge protector during the entire Service Period; (5) Improper operating environment; (6) Any problem not involving a defect; (7) Damage or malfunction whatsoever caused by an animal or pet; (8) Damage or malfunction whatsoever caused by liquids of any kind; (9) Rental, business, commercial, institutional or other non-residential use; (10) Unnecessary service calls. If no problem is found upon diagnosis by us or any other third party, you may be charged our standard rate for service calls, shipping costs, and parts; (11) Dropped product or components (including remote controls); and (12) Use of any item with the Equipment if the item is not designated for use with the Equipment. Floor models that have been on display for more than nine (9) months are not covered under any provisions of this Limited Warranty.

3. Panasonic Massage Chairs

Panasonic offers a 1 year parts and labor in-home warranty on all their new chairs. They also have a 3 year limited warranty, which covers the “motor block” and mechanics parts, but not labor. You can get an extended warranty from Panasonic after your purchase and the chair is in your home. A card comes with the chair that offers the extended warranties, but you must purchase them directly from Panasonic. A 1 year extension on the parts and labor in-home warranty costs $199, while a 2 year extension costs $299.

4. Sanyo Massage Chairs

Sanyo explains their massage chair warranty as follows: “SANYO massage chairs are covered under a 1-year manufacturer’s warranty which includes in-home service. The roller mechanism is covered for three years from date of purchase.” The first year, like Panasonic, Human Touch, and Omega, is covered fully and comprehensively for 1 year. The next two years are limited in that the warranty only covers the roller mechanism and that coverage is for parts only…not service. Oddly enough, Sanyo claims that they do not offer any extended warranty at all, which is very interesting.

5. Omega Massage Chairs

Omega’s warranty varies according to the chair model, ala Human Touch. Here is the breakdown:

Aires/M-2 Orion:
6 months parts*
1 year frame

Serenity/Skyline:
90 days in-home service (parts and labor)
2 years parts*
3 years frame

Montage Elite/Premier:
90 days in-home service (parts and labor)
3 years parts*
5 years frame

*motors, solid state controls, electrical or mechanical parts and assemblies or leg rest mechanisms (collectively the “parts”)

So, there you have it…a breakdown of the warranties for the major massage chair manufacturers. Hope this helps!

Dr. Alan Weidner
www.massage-chair-relief.com