Transcript of Video Titled “Massage Chair Industry Update – December 19, 2017”
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Alan: Hi, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com’ and today is our biweekly massage chair industry update for Tuesday, December 19, 2017. Sorry about my voice, I caught a cold this week. It may have come from Scout camp up in the mountains with my son and some other Scouts, and the cold weather we had up there, but anyway, thanks for visiting today and thanks for joining me.
[SCREEN TEXT: Some Remote Chances for Christmas Delivery]
Alan: OK, we’re right close to Christmas now, and most of the cut-off dates have come and gone for Christmas delivery, even though there are some places, like in Southern California, where we can still get a chair to you, because we have a local delivery guy down there as well as some of the massage chair supplier warehouses are down there. But anyway, you can always call to find out for sure, and if you can’t get the chair to your home in time for Christmas, we can always send you, it’s a little gift card that shows that a chair is on its way so your loved ones know that you haven’t forgotten about them.
[SCREEN TEXT: New Luraco Legend in our Showrooms!]
Alan: Anyway, we got the new Luraco Legend in the showroom, and we had a little trouble with it at first, but they think it may have happened from delivery, but the tech came out, from Luraco, came out to our showroom, and fixed it, and the chair is working fine. A couple of things about the chair that are different from the way we had originally been told – some of the specs that were – we originally were told are not quite what they were originally thought to be. The picture, the original picture of the chair had a single calf-massage segment, but it has dual segments, just like the iRobotics 7, so you’ve got the two calf-massage airbag segments, and a foot-massage segment. Also, we have learned that the weight limit for that chair is 240 pounds, and the height limit is 6′ 2″. Originally, it was supposed to be 300 pounds, or the literature showed 300 pounds, and 6′ 7″, or something like that. So, the chair is not, it’s not built for big bodies, it’s built for a smaller body, 6′ 2″ is still plenty, and 240 is fine, but just so that you’re aware of that.
[SCREEN TEXT: Luraco Legend vs. Luraco iRobotics 7]
Alan: Also, the Luraco Legend, I thought I might just go over with you some of the differences between the Luraco Legend and the Luraco iRobotics 7, a lot of people have asked about the differences. I suppose, of course, the biggest difference is that the L Legend’s an L-track, the iRobotics is not an L-track, it’s a standard S-track. They both have 3D rollers, and they both have segmental roller 3Ds. In other words, you can adjust the depth of the rollers in one area of the spine relative to another area of the spine, and for the iRobotics 7, you can do it for the neck and the back, independent of each other. On the Legend, you can adjust the depth of the rollers for the neck, separate from the back, separate from the low back, and buttock, so that’s kind of interesting feature about both of the Luraco chairs, but this one has three segmental 3D adjustments. They’re both very quiet chairs, one of the things about the Luraco iRobotics 7 that we like is how quiet it is; well, we’re pleasantly surprised to see that the Legend is quiet as well. The number of airbags is less, about 25 airbags less on the Legend, add up to 80, and there’s about 105 on the iRobotics 7. There’s no Bluetooth or music system in the Legend. The colors are the same, the ‘Black,’ the ‘Brown,’ and the ‘Cream.’ On the iRobotics 7, you can pause the program – I mean, you cannot pause the program – you can pause on the Legend. They both have heat, on the back and the feet, and the iRobotics 7 also has heat in the seat, so one less section of heat for the Legend. The seat width is 20 inches on the Legend, 22 inches on the iRobotics 7. The – let’s see, what else is different – oh, they both have a memory function, so you can memorize a program if you’d like to do that, especially if you go to the manual settings and you kind of customize that massage, you can memorize that program that you’ve created if you like it. And there’s no leather touchpoints on the Legend, there are, of course, on the iRobotics 7, but nothing on the Legend, and I think that’s probably just about it, that I’m aware of. There’s no – the voice response – and since there’s no music or speaker system on the Legend – there’s no voice-response system. The remote control is a smaller remote control, and it’s a touchscreen, and it’s a very responsive touchscreen. I was quite impressed with how easy it was to – how quick it was – so you push the image, or the icon, and it immediately goes to where you want it to go. It’s a smaller remote than the iRobotics 7, but very, very responsive, and it comes also with a three-year, parts-and-labor warranty, with an additional two years of parts. We have $300 off on that chair during the holidays, until the end of the year, that is, and $500 off on the iRobotics 7 until the end of the year. Now, we also got another new chair in the showroom, called the Infinity Presidential, which is kind of the top-of-the-line chair from infinity, and this is a 3D L-track also. So, now in our showroom, we have the Positive Posture Brio, the Luraco Legend, and the Human Touch Novo XT, and the Infinity Presidential, which are all 3D L-tracks. And apparently, Osaki has come out with a new 3D L-track as well, called the Ekon, E-K-O-N, and we should have that chair up on our site shortly, as well as some other chairs, like the Titan Jupiter, we have also the Ogawa Active L, to be put up on the site. And anyway, there’s lots, there have been lots of models that have come up that are new, and there’s also lots of models that are still coming.
[SCREEN TEXT: CES in January – Full Video Report When I Get Back!]
Alan: And I’m going to the CES, the Consumer Electronics Show in Las Vegas in January, and maybe we’ll see some other new models there. I know that Inada, and Infinity, and Luraco will all be there, and we’ll see what they’ve got cooking, if anything is new.
[SCREEN TEXT: New Infinity Presidential in Our Showrooms!]
Alan: OK, anyway, the Infinity Presidential, getting back to that. It’s a nice chair, it’s a 3D chair, it’s got a strong massage. It’s got the encased foot-massage airbags and foot rollers. It’s a very easy chair to use, it’s got some quick keys at the bottom that make it easy to use the chair. It has a program called ‘Hot Rocks,’ which is kind of a semi-automatic program that gives you heated rollers, and the chair already has heat in the back, and in the seat, and in the feet.
[SCREEN TEXT: Infinity Presidential vs. Infinity Genesis vs. Infinity Imperial]
Alan: But the Presidential – now Infinity’s come out with three models recently that are all what we consider high-end massage chairs – there’s the Presidential, or the Presidential 2.0, which is what you can get at Mattress Firm, it’s the same chair as what we carry, the Genesis, which is a Costco chair, and the difference between that one and the Presidential is that there’s no heated rollers, no heated feet, and no stretch program on the Genesis, and of course, the Imperial is a chair, I believe, is also an exclusive to Mattress Firm, and that chair has calf rollers, and an air oxidizer. I’m not sure what that is, I know there have been a couple of other chairs in the past that have had an oxidation thing. I’m thinking of one Omega chair in particular, I can’t remember what it was called. But anyway, that’s the primary difference between the Presidential, the Genesis, and the Imperial. Anyway, alright, the Infinity Presidential, so anyway, we have both the Luraco Legend, and the Infinity Presidential in both of our showrooms now.
[SCREEN TEXT: uKnead Lohas Finally In and Ready to Ship]
Alan: We also have the uKnead Lohas now in our showrooms. I had the beta chair for quite a few months, but they finally came out with the market version, the go-to-market version. It just came out a couple of weeks ago, or it arrived a couple of weeks ago, and it is now shipping, but the Lohas is a nice chair. It looks like a small Novo, it kind of has that pod-shaped body design. The beta chair that we have only has four programs, this one, the ready-for-market chair has nine programs, it has Bluetooth. Anyway, it’s a nice-looking chair, we’ve sold a couple of them already since they’ve been out, because they’re kind of a nice-looking chair, great price, I think they’re $3995. Anyway, the uKnead Lohas, maybe take a look at that. Oh, the Luraco – they ran out of some component to their ‘Cream’ colored iRobotics 7. So, the ‘Cream’ iRobotics 7 is not going to be, it is back-ordered until the middle of January.
Alan: Panasonic chairs are on sale, starting on the 15th, last Friday, Panasonic, which is distributed in the US now by Furniture for Life, which is the same company that does Positive Posture and Inada USA. They have the MA73 for $6999, instead of $7999, and the MA70 for $5999, instead of $6999, and that sale will go until January 14th. So, if you’re interested in the Panasonic, go for it.
[SCREEN TEXT: New Panasonic MAJ7 to Debut in January!]
Alan: Speaking of Panasonic, they have a new model called the MAJ7, and I did a little homework on it, and near as I can tell, it’s an upgrade from the MA73 with foot rollers. The interesting thing is in the description, it doesn’t actually say foot rollers, it says something like ‘dynamic for the sole massage of the foot,’ or something like that, but I suspect that’s foot rollers. But that’s the new Panasonic MAJ7, and that will be available in the new year. I believe that’s going to be priced at about $10,000, $9995, but I’ll get more back to you on that as time goes on.
[SCREEN TEXT: Ogawa Smart 3D – $1500 Off]
Alan: The Ogawa Smart 3D, during Black Friday/Cyber Monday, they had $2000 off on that chair, which was a great deal on that chair. They changed it to $1500 off now, instead of $2000 off, but the Ogawa Touch 3D, which is the non-wireless tablet version of the Smart 3D, it still has $2000 off, and I believe that one is $3999, on sale, at least until the end of the year. Now, a couple of – oh, I told you about CES, and I’ll let you know if there’s any new chairs there – I’ll bring my video camera, of course, and record whatever’s exciting going on there.
[SCREEN TEXT: Massage Chair Scam!! – Buyer Beware!]
Alan: Now, there’s a few things – boy, there are so many things I could editorialize right now – and I’m just going to talk, for sure, about one thing. I have had so many inquiries, and I’m sure my competitors have had similar inquiries. There’s a company, I don’t know where these chairs are, or where this website is made, I think it’s made in Ghana, because we copied and pasted some of the text from one of the pages, and it linked back to a place in Ghana, Africa, but and I can’t be for sure. But there’s a website out there, and it goes under a whole bunch of different addresses, like the one that I’ve seen is called ‘Massage Chair VIP.’ There’s also – oh, I cannot remember, there’s a whole bunch of URLs, or Web addresses, that all lead to the same site – and the same site, on the website, it says ‘Massage Chair Store,’ and it’s got chairs, and it looks like a legit site, except for the pricing. Like, chairs are like $150, and for a DreamWave, it’s like $200, and people have been buying these, paying, I’m not saying they’re buying these chairs, but they’ve been paying this website for these chairs, and then they come back to us, and I’m sure some of my competitors as well, and have complained, because they haven’t got their chairs. Well, duh, it’s a scam. If you see a website, and it’s got a massage chair – if you have a link to a website, and it sells a massage chair $150 or $200, and it’s a name-brand chair, duh, don’t buy it, it’s a scam, and a lot of people have been ripped off by this. I just can’t believe it. Number one, I can’t believe that someone would do that, so blatantly, dishonestly rip people off, and secondly, I can’t believe that people are – well, but you know how it is – inside of us, we always hope for the big hit, you know, like investments, we hope that we have a real huge return on our investment. Or when we buy something, we want to get the best deal we possibly can, but this is not a good deal, this is a rip off, and the thinking is ‘Well, it’ only a couple hundred bucks, and that’s not going to put anybody out.’ But you know what, it does put people out, especially at Christmas time. So, beware, please, buyer beware of this ‘Massage Chair VIP,’ or I wish I could remember all the different sites. I’ve had so many different website’s names, addresses, sent to me. Some people have even thought it’s my website, for some reason, they think that it was mine, and I had one guy, on Facebook, that was kind of reaming on me for scamming him, for not sending him his massage chair. I have no record of his name in my database, and when I challenged him on it, he never got back to me. So, I don’t really, I think that people are getting ripped off, and they don’t know who to turn to, but I think your money’s gone, quite frankly, unless you reversed your credit card transaction, and by the way, do it. And one other thing, I have – oh, boy, I could go off on a couple things – but I mentioned to you a few, one or two issues ago of the Massage Chair Industry Update, about these reviews. I’ve got a customer of mine that had a legitimate experience of, you know, not a good experience with a massage chair company. So, she posted a review on Yelp, about her experience with the company, and anyway, well, anyway, bottom line is, people will do anything to preserve their – well, how do I put this – people will do anything they can to protect themselves from looking bad, and there are some massage chair companies out there, what I consider no-name massage chair brands, and they will anything including threatening customers about leaving bad reviews. And then they will come back with strongarm tactics to try to get the customer to remove their review. As a matter of fact, we have a customer that bought a chair from us, who almost bought a chair from another company, and anyway, well, anyway, she left a review on Yelp, and Yelp contacted her, and said that someone had told them that she was affiliated, as a friend or family member of another massage chair company, and that’s why she wrote the negative review. So, obviously, the negative review is hurting the company that, for whom the review was directed, and they tried to use some dishonesty to try to get this woman to change her review, or to remove her review. So, the question I have is what good is a review if it’s coerced, or if it’s – I don’t know, if it’s, I don’t know – well, coerced, or if you write a bad review for someone, and they come back and threaten you, or threaten to get back at you, which is what happened to this woman, and she was actually scared, and I couldn’t believe it. And this is a company that we, in my Southern California store, we get quite a few inquiries about, people ask us about that company. And so, anyway, I just, just again, buyer beware, be very, very careful with who you – pardon the vernacular – but who you get in bed with when it comes to buying a massage chair. There are name-brand chairs, and we know who those companies are. They’re big companies, they’re well-known companies, they have well-known distributor networks of retailers, you know, companies like Inada, Infinity, Osaki, Human Touch, Panasonic, these are all well-known companies, good name brands. They, I think, they should know better than doing anything like that, so you can expect them to be above board with you. It doesn’t mean their customer support’s always going to be right on, or it doesn’t mean their chair is going to be 100% perfect, but it does mean that if you have a problem, they’re going to take care of you, rather than try to intimidate you, or try to coerce you in to, you know, not filing a warranty claim, or not saying anything negative on a review. Heck, I’ve had negative reviews, and so what you do is you deal with them, and you try to make things better, and you apologize, and you try to make it up to the customer that was offended, or whose feelings were hurt, or who was hard done by. And so, anyway, just please be very, very careful, especially these no-name brand chairs, if they only sell it through their own websites, if they don’t use a legitimate retail network, if their warranty support is, or if their warranty is really gray, or muddied, when you read it, it doesn’t make any – you know, it doesn’t seem clear, even if – that is if they do have a warranty on their website. You know, just make sure you do your homework, and if you find a place that has 100% beautiful reviews, hundreds of beautiful reviews, and there’s no problems, and no one ever has a complaint, and there’s never anything negative said about them, or I don’t know, I would just, I don’t know, I’ve heard people that that is suspicious to them, when they have, when there’s no negative reviews at all, for a company that boasts, you know, boasts their product. So, just really be careful, don’t, try not to get, just, anyway, just be careful. I was about that review, that fake review, it’s called ‘Fake Spot,’ it’s an app that you can get, and you can download it, and you can check Amazon and Yelp to see, with that app, how many reviews are legitimate, and you might find that 99, or 97, or 95% of those reviews are not legitimate, and they’re paid, or they’re whatever. So, anyway, that’s enough of my rant for today, just please buyer beware. And there should never be intimidation, or coercion, or threats, or blackmailing, or anything like that, when you are trying to get a chair. It should be cut and dry, if you want it, you buy it. If you want to send it back, you send it back. If you don’t want it, you don’t want it, or whatever, just please be careful. Well, I guess that’s about it, until the end of the year. I hope you have a fantastic holiday season. I’m very grateful for another wonderful year at Massage Chair Relief, and thankful for all for all the good people who’ve supported us, and entrusted us with their business, and helped us contribute to the Make-A-Wish Foundation. This year, I think, our total is now about $40,000 that we’ve given, and of course, I owe it all to our customers, because without the customers, we wouldn’t have the money to give that generously to the Make-A-Wish Foundation.
[SCREEN TEXT: Please “Thumbs Up” Like This Video!!]
Alan: Well, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com.’ If you found this video helpful, please feel free to thumbs up ‘Like’ us on our YouTube channel, and of course, you can reach out anyway through chat, or phone, or email, or through our Facebook, or our YouTube channel. There’s lots of ways to get a hold of me, and/or any of my staff, and of course, help us spread the word about massage chairs by sharing this video on your social media platforms, whether it, you know, Facebook, or Google Plus, or Instagram, or LinkedIn, or Twitter, or whatnot. We just appreciate you helping us spread the word. Have a fantastic day, and I will see you next year. Bye bye.
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