Transcript of Video Titled “Massage Chair Industry Update – April 23, 2019”
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Alan: Hi, I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com’ and today is our biweekly massage chair industry update, and today is Tuesday, April 23rd, 2019, and not a lot of things to cover, and I think as in years gone past, years gone by – we don’t, I think it’s – I’ve mentioned that it’s not traditionally a busy time of the year during the late spring and summer months. That is, a few models may come out now and then, and I know that we’re expecting the Human Touch Super Novo to be coming out in June, the full deployment of the DreamWave M.8, and the M.8LE, and I assume the M.8DX, or MDX. Those will all be fully deployed within the next month or two, but we’ll talk about the DreamWave in just a moment. But anyway, it’s not typically a really busy time of the year, but so we don’t have a ton of news to give to you, but what we do, what news there is, we will let you know.
[SCREEN TEXT: Ogawa Mother’s Day Sale]
Alan: OK, first of all, Ogawa has just dropped their prices down a little bit more for their Mother’s Day sale, and here are there that they’ve got going on. So, and this starts today, and it goes until farther notice, which I assume will be Mother’s Day, or even Father’s Day after that. But the Smart 3D, it has $1700 off, so the price on that one is $5299. The Touch 3D has $1300 off, so that’s $4199. The Active L has $1400 off, so it brings it down to $2899, which is a great price. That Active L is a very popular chair for us, that might be something that you take a look at if your budget is below the $3000 price point. Also, we have the Refresh Plus has $300 off, so it’s down to $2299. Anyway, those are the Ogawa sales right now, and those are the only sales, I think that – oh, and the Fujimedic Kumo still is at $6499 – which is a great price for a made in Japan 3D L-track. It is basically the same chair as the Cozzia Qi SE, but with some Japanese workmanship, assembly, quality control, and some Japanese programming, but that is a great price for that chair, and for what it’s bringing to the table. OK, so as I mentioned, I think, two weeks ago, at least I hope we mentioned, we were getting the M.8, the DreamWave M.8 in our showrooms, and we do have them now, in both of our showrooms. We got our M.8 last week, in the ‘Bordeaux’ color, and in our Utah showroom, we have the ‘Saddle’ color, and the ‘Saddle’ color in our California showroom.
[SCREEN TEXT: Infinity Overture Review – Check out my Blog]
Alan: We also have the Infinity Overture in both of our showrooms now as well, and I wrote a review about the Infinity Overture just last week, and published it on my blog, so you may want to – sorry about that sound – you may want to take a look at that for a good, about a 2000, over 2000-word writeup on the Infinity Overture, which is their latest, greatest chair, and it’s a very nice chair. Some of the highlights of it that – we have the ‘Champagne’ color one in our showroom – it’s a very pretty chair, very nice-looking chair, but it’s a 3D L-track, actually a 4D now, and if you’ve listened to me any amount of time, you understand that the 4D thing is kind of just a hype term used to qualify the speed feature of the rollers in a 3D chair, so they call it a 4D, but it’s really not a fourth dimension. It’s essentially just a speed adjustment for the rollers, that have, for the 3D rollers, and anyway, this is a 4D, 3D, 4D L-track chair, very nice build quality. When I sat in it, one of the first things that impressed me was how solid the rollers felt, it felt like a very, very nice, a very nice massage. I think it’s something that you would enjoy sitting in if you had the chance to sit in it, very nice chair. It also has a wireless remote control, which we’ve not seen before, other than the wireless tablet, Samsung tablet, that the Ogawa Smart 3D has, which they are discontinuing that model, by the way, as soon as they’re done with the last color that they have in stock, which is the ‘Cappuccino’ color, which is a very handsome color. But anyway, that Infinity Overture has a wireless remote, and it comes with a charging cord, and you can plug it in to a USB port, which is in the front, right hole of the, you know, in the cavernous area of the right, front armrest, and you can charge your wireless remote control there, and your phone, or device, can be charged there as well, because it has a USB port, and whatever the other end has, you can plug it in to and charge. The L-track – oh, and it has some quick keys on the right-hand armrest – it’s like a built-in remote for some quick function keys, and I like quick keys, because if you’re just tired, or you don’t want to deal with the remote control, you lean back, push the power button, and push a program, and you’re good to go. And for those of us who are pooped, or just downright lazy, I kind of like that feature, and I might go with the downright lazy side myself.
[SCREEN TEXT: Stretch of J-Track Better than L-Track]
Alan: OK, I mentioned it’s an L-track, I need to qualify that by saying it is a J-track. So, the roller track does not go down right underneath the seat, it goes down at a 45-degree angle, and that facilitates a better stretch, and L-tracks are notoriously bad for their stretch programs. The Overture has a great stretch program, because the chair can flatten out not, it doesn’t flatten out to a full horizontal, like a chair like the Luraco iRobotics 7, or the Infinity IT-8500, or Smart Chair X3, but it can go to a J-track, which is – OK, J-track, an L-track is an L-shape, see, and if I show it to you this way, an L-shape, and you can’t flatten the L, because it’s physically impossible, because it’s a metal track – but the J-track is more horizontal by definition, and by build, and so that chair can recline farther back. So, you get a far better stretch program on the J-track than you would on an L-track, wireless remote I mentioned, quick keys I mentioned – oh, the speech recognition feature, it’s pretty cool – on the back of the remote control, there’s a command, and you can say it, and I think what you say is, let’s see, ‘Turn on speech-recognition mode,’ and immediately, it kind of scared me, because when I first sat in the chair, and I was doing the review, I said that, and then immediately I heard a voice behind me. It sounds like behind me, but it’s the stereo speakers that sounds like it’s behind you, I heard the voice say, you know, ‘Voice recognition on,’ or ‘Speech recognition on,’ you know, and then you can say your commands, and there are certain commands on the back of the remote, it tells you what to say. That way, if you’re lazy like me again, you don’t even need the quick keys, you just talk to it, and it’ll turn on whatever program you want. And below each of the speakers, on either side, there’s an air ionizer, and air blows out of those little portals, and it blows around your face, and the idea of that is to clean the air around your head and face area, and in their literature they mention that it gets rid of pollutants, and you know, dust, and whatnot that could be irritable to you in your natural home environment. It has Bluetooth, it has oh, calf massage, it has calf airbags that knead, or what they call oscillate, but they also have calf rollers, which is nice. And so, the foot rollers, the foot airbags, calf airbags that knead, and the calf rollers are a wonderful, wonderful addition to that chair, and I think you’re really going to like the way that chair works your lower extremities, it’s fantastic. You know, that’s about it. Oh, I really like the ‘Pain Relief’ program on that chair because it really works on the low back, and I’m telling you, it was a pretty intense workout on my low back. It wasn’t just rollers hitting my low back, it was the chair reclining, going in to a stretch position, legs being pulled down, and the airbags in the hips inflated, and then of course, the roller track going underneath your buttock, and your hips. I really like that ‘Pain Relief’ program, it gave me a heck of a workout in my low back, I really like that. So, if you’ve got a low-back issue, that program does a wonderful job for you. So, that’s, anyway, that is the J-track, 3D, L-track/J-track Infinity Overture. Anyway, I hope you enjoy the article, it’s pretty thorough, pretty comprehensive, it might be a little boring for you, but if you are seriously looking at that chair, it’s a good review.
[SCREEN TEXT: DreamWave M.8 Now in Both of our Showrooms]
Alan: And we also now have the DreamWave M.8 in our showrooms, both of our showrooms, and I haven’t done a review on the M.8, and I’ll probably do that next week, and post it to my blog, and put it out on my newsletter. By the way, if you want to get my weekly newsletter, where I post my local articles, or we post the latest news also in the industry, and sales, and all that sort of thing, you can just go to the bottom of any page on my website, and down at the bottom it’ll say ‘Download the Free Report,’ you don’t have to read the free report, I think it’s a great free report, but you don’t have to read it, but the bottom line is you can get on to the mailing list for my weekly newsletter, and also, of course, any additional sales that are going on, we notify through there. But anyway, OK, and anyway, the M.8, we have the M.8 in the showroom, and I’ll tell you right now, it’s a very heavy chair. The chair, I think the shipping weight is 475 pounds, which is the heaviest that I’ve ever seen. Of course, the packaging of it has some wooden pieces for stability of the packaging. So, the wood might be kind of heavy, and add maybe 20 pounds, a standard 20 pounds, but the chair itself is a heavy chair, but it is a very nice-looking, and a well-built, well-designed chair. You can tell just from the look of the lines, it’s designed by a guy named Ken Okiyama, who does a design, who’s a designer for Ferrari, and the chair is really a nice-looking chair, nice lines, nice accents, nice lighting, just really a nice-looking chair, and I’m going to write a review on that in the next couple of weeks. I think you’ll enjoy that, but it’s got a lot of nice colors too. It has the ‘Bordeaux,’ which we have, I mentioned it has the ‘Saddle’ color, it has a ‘Midnight Black,’ it has a ‘Walnut’ color. Anyway, it has a bunch of – oh, ‘Pearl’ – it has a lot of nice colors, a lot of nice color options, but that is a Japanese-made chair also, a 3D L-track, a very nice chair. So, anyway, I’ll have more about that in the near future, the DreamWave M.8. OK, you know, I think that is just about it.
[SCREEN TEXT: Keep the Boxes from Your New Massage Chair Until You are Sure You’re Keeping It or Going to Return It]
Alan: One thing I just want to kind of mention in passing, I have had a lot of things come up lately that you know, are the pet-peeve things that I mention, but one thing I just want to mention for your own good is when you get a new massage chair, one of the things that you should do, regardless of the return policy of the company that sold you the chair, is keep the box. There are so many people that will either not get a refund, a full refund, or will get a huge restocking fee, or will not even take the chair back if you don’t have it in the original packaging. Now, of course, we do, we have an 100% money-back guarantee for 90 days, and we pay for the return shipping, but if it’s not in the original box, we still charge you 50% of the return shipping, we don’t pay for everything, and other companies are not quite so gracious. So, just for your own wellbeing, if you get a massage chair, and you bring it in your home, and you unpack it, try to hold on to the packaging. Unless you are guaranteed for sure that you’re going to be keeping that chair, hold on to the boxes until either you are done the return, or you are for sure going to keep the chair, but then you can get rid of the boxes. But hold on to them, because it’ll decrease the cost of return shipping. You will probably save yourself hopefully, depending on the company you’re dealing with, some restocking fees. Of course, with us, it’s nothing, you just pack it up in the original boxes, we give you good instructions on how to do that, and then you let us know, and we’ll come pick it up, and that’s no charge to you.
[SCREEN TEXT: It is YOUR Responsibility to Know What the Return Policy is of the Company That Sells You the Chair! Make Sure You Know What it is Before Buying]
Alan: But anyway, just a word to the wise, keep the packaging in case you want to return the chair, and please make sure you know what the return policy is with the company from which you are buying your chair. If it’s a seven-day return policy, and you get the chair, and you don’t even realize it’s seven days, and you’ve sat in it a week, and decide you want to return it, it’s too late. If it’s a 30 day, or a 60 day, or a 90 day, make sure you understand when the chair has to be back in the possession of the company. Make sure you understand what the returning fees are. Some people say it’s free returning, but then they back bill you money for the original shipment. Make sure you understand if there’s restocking fees. Make sure you understand if they’ll even take it back. But anyway, just make sure that you understand what the return policy is. I’ve seen a lot of people get burned because they didn’t understand what the return policy was, and quite frankly, you can’t blame the company for not telling you what their return policy is, because even though everybody should have it emblazoned on their website, but really, you are responsible for finding that out before you buy the chair. So, make sure you understand what the return policy is.
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Alan: Well, I guess that’s about it for this week, and I hope you found this video helpful. If you did, please feel free to thumbs up ‘Like’ us on our YouTube channel, and of course, there’s other videos of chair reviews, and industry updates, and industry interviews, and tutorials on our YouTube channel. You can peruse the channel and get all kinds of information on there. You can also visit our blog, or what I call our article library on our website. That can help you read literature like reviews, like things going on in the industry, like things that you need to know about, and it’s all designed to educate you, the buyer, so that you can make the best decision for your, you know, thousands of dollars that you’re spending on a massage chair. We really want to make sure that you get the right chair, and you know what you’re getting yourself in to. But help us spread the word about massage chairs by sharing this video, or any of our videos, with your social media platforms, and your friends and family, and we appreciate you helping us spread the word. I’m Dr. Alan Weidner from ‘Massage-Chair-Relief.com,’ and we will see you again in two weeks. Bye bye.
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