I have been writing an 8 part series of reviews of the warranty coverage of each of the 8 companies I represent on my website and store. It is important to note that the discussions in those reviews pertain solely to residential chair placements and use. What about commercial coverage? Do the chairs have different coverage if they are placed and used in a business? Well, for the most part, yes they do.
This article will address the commercial coverage offered by each company for their massage chairs. If you use the chair in a business setting where multiple employees and/or customers use the chair, then that would be considered commercial use. If you are buying a chair for your office and you are the principal user of the chair, then the normal warranty would typically apply. Some examples I have seen of commercial use meriting different warranty coverage would be spas, salons, tire stores, auto dealerships, employee perks in a business, doctor’s offices, dentist’s waiting or recovery rooms, retail outlets, gyms, teacher lounges at schools, etc.
I have contacted each of the massage chair companies that I represent and here are their commercial warranties:
The warranty that comes with one of their chairs is void if used in a commercial setting. You can purchase a commercial warranty for $600 to get the same 3 year parts and labor, in-home (or should I say in-business?!) coverage for your Inada chair.
If you do not have a commercial coverage arranged before purchasing your chair or, at least, within 30 days of purchasing your chair, your chair warranty will be null and void and no coverage will be given.
2. Human Touch
Commercial use of the Human Touch chairs will cut your warranty down to 90 days parts and labor, in-business and 1 year parts instead of the usual 1 year parts and labor, in-home and a second year parts that comes with a residential-use chair.
Cozzia has no commercial coverage at all. In other words, if you purchase a Cozzia chair for a commercial setting you will have no coverage at all. Cozzia does not sell or provide a commercial warranty at all.
Panasonic has a very simple, easy to understand commercial application of their standard warranty. They offer a standard 3 year or 1000 hour warranty for their MA70, EP30005, and EP30007. If one of these chairs is used in a commercial setting, the 1000 hour threshold will apply. So, if the chair hits 1000 hours of usage within 1 year, then the warranty expires at that time. If it lasts 2 years or 3 years, then that is the coverage.
I think this is the simplest way to apply a commercial warranty…by the number of hours of usage.
Omega’s commercial coverage is 1/2 of the standard warranty for their chairs. So, for example, their Omega Montage Pro has a 5 year parts and labor, in-home warranty. If it is used in a commercial setting, the warranty would drop down to 2.5 years of coverage. For their chairs that have a 1 year parts and labor, in-home warranty, like the Montage Elite or Premier, the warranty coverage would drop down to 0.5 year parts and labor, in-home for a commercial setting.
Infinite Therapeutics offers a 2 years parts only commercial warranty. No labor is covered at all.
The coverage for an Osaki chair in a commercial setting is 3 years of parts only. No labor covered. Osaki does, however, offer a caveat for their commercial warranty. If the usage is comparable to a residential setting, as they can see through diagnostic software on the remote control of the chair, Osaki may, at their discretion, provide labor for the 1st year.
Luraco offers 6 months parts and labor, in-store coverage along with 1 year of parts only. Structure and frame is covered for another year beyond that.
Feel free to call me anytime at 888-259-5380 if you need clarification on any of these commercial or residential warranties. I am always at your disposal.
Dr. Alan Weidner