We just received another phone call from a massage chair owner who purchased his massage chair from another online website store. We get these calls all the time and you’d be surprised to know that they call us for customer support. Why, you ask? Because they can’t get a response from the online store they bought the chair from. They said that they had no trouble getting support when they wanted to buy the chair, but were having a “dickens of a time” (is there such a phrase!?!?) getting a hold of someone at their online store of choice when they had an after-purchase problem or wanted to get some help with the chair they purchased.
We get these calls all the time…and I am not exaggerating! Steffanie handles most of the website and showroom calls and she gets calls like this almost weekly. We find ourselves explaining things about the massage chair to the client that they didn’t know and couldn’t find answers to. We find ourselves referring clients to the manufacturers for warranty help. We find ourselves getting calls like this all the time. Now…don’t be me wrong. I don’t mind! But it concerns me, and it should concern you, the prospective massage chair buyer, that customer support AFTER the sale is often so weak.
We have certainly taken this lesson to heart and do what we can to reassure you that you are making a good decision when you buy from Massage-Chair-Relief.com. We will even give you our personal cell numbers at the time of the sale so that you can always get a hold of someone should you have a concern. We want you to have complete peace of mind when you spend this much money on an online product. I know a lot of folks are hesitant, at best, buying a product of this high a price online. Many of you have heard horror stories of online fraud and rip-offs. Well, I have personally been ripped off online, and the taste of those experiences linger in my mouth and gut for a long time. So we, as a company, are bound and determined to make sure that your buying experience is phenomenal. And, should you ever bump into a problem we will take care of it ASAP.
Feel free to call me or Steffanie, my showroom manager, if you have any questions or inquiries. My personal cell number is 801-651-2026. Steffanie’s is 801-680-4229. We are always at your disposal.
Dr. Alan Weidner