Massage Chair Order Information

Placing an Order

To place an order on our website, please use our secure on-line shopping cart and enter your credit card information. If you would like to place an order by phone, please call us toll free at 1-888-259-5380. If you are not living in the continental United States, you will need to call or e-mail us in order to have your chair order processed. The online form is not designed to handle International orders or those from Hawaii, Alaska, and Puerto Rico.

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, from our contact us page.

Bonus Gifts

With every *purchase on www.massage-chair-relief.com, you will receive bonus gifts at no extra charge, including FREE SHIPPING. A complete description of all your Bonus Gifts is available on our Bonus Gift page. Free shipping is available for every product sold on this website.

Guarantee

Our goal is that your experience with us is second-to-none, from your initial visit to this website to long after you are relaxing in your massage chair at home or at work (yes…many folks buy these massage chairs for the office, too!). This is very important to us. Carrying the finest and most innovative product available on the market is important, but it will be your interaction with us that will leave a lasting impression. Therefore, our customer service is where we shine. We will be with you every step of the way. We’ll never “leave you hanging”. You will have peace of mind throughout the entire purchase process.

We boast a 90-Day, Unconditional, Money-Back Guarantee for all chairs purchased through massage-chair-relief.com. Any other massage recliner retailer that has a guarantee will give you a 30-day money back guarantee. 90 days is UNHEARD OF! And that is what we offer you. It must be noted that our 90-day money back guarantee is offered by www.massage-chair-relief.com /AM6 Distributing and not by any of the manufacturers.

If you have any problems, and we mean any problems, with your massage chair when it arrives at your doorstep, call the customer service number of the manufacturer that your chair came from:

Human Touch: 1-800-355-2762
Panasonic: 1-800-211-7262 (ask for "service")
Sanyo: 1-800-421-5013
Omega: 1-800-659-3650 (ext. 302)
Inada: 1-888-769-0555

Each of these manufacturing companies are fantastic and will take care of your concerns immediately. If you have any trouble getting a hold of them, then by all means call us at 1-888-259-5380 and we’ll get involved in the process.

Methods of Payment

We accept Visa, MasterCard, American Express, Discover, and PayPal.

We can also accept money orders, cashier’s checks, and personal checks. In the event you use a personal check or cashier’s check, please send to:

AM6 Distributing
9571 Sweet Blossom Drive
South Jordan, Utah 84095

All orders by check or money order will be sent upon funds clearing.

Delivery Time

Your order should ship within 48-72 hours and arrive at your home or office within 7-10 business days from the time you place your order. Expect delivery to take up to an extra week for delivery when ordering White Glove Service.

Shipping

All massage chairs are sent via ground freight within the United States. Shipping rates range from $199.00 - $299.00 per chair. One of the bonuses of ordering through this website is that you will receive FREE SHIPPING when you order any chair through this website (continental US only; Alaska/Hawaii/Puerto Rico and International orders not included). Standard freight shipping will drop the packaged chair off at your home. You will be responsible for the unpacking and simple assembly of your massage chair. However, you may be interested in our "White Glove Service ", which takes care of unpacking and assembling your massage chair, as well as getting rid of all the cardboard and other packing materials that come with the chair.

International and Hawaii/Alaska/Puerto Rico shipments are dealt with slightly different and will require an over-the-phone order. The shipping will be explained at that time. Duties and custom clearance issues and costs will be the responsibility of you, the buyer.

Sales Tax

Pay No Sales Tax on any purchase from massage-chair-relief.com! (except Utah)

Refund/Exchange Policy

We do not accept refunds or exchanges for International or Hawaii/Alaska/Puerto Rico orders. For continental US orders, if you do decide to return your chair within the 90 day guarantee period, for whatever reason, you will need to send it back to us in the original packing material and, of course, you will also be responsible for the freight and shipping costs back to our office. You will receive back 100% of the original sale price (and tax, if applicable) of your chair...

> minus 3% for Visa, MC, or Discover credit card fees charged to Massage Chair Relief at the time of purchase OR

> minus 3.5% for American Express credit card fees charged to Massage Chair Relief at the time of purchase OR

> minus 3.5% for GE Financing credit card fees charged to Massage Chair Relief at the time of purchase.

Your refund will be in the form of a mailed check from AM6 Distributing Inc. in the amount of the purchase price minus the credit card fees charged to Massage Chair Relief at the time of purchase (in other words, the refund will NOT be to your credit card). If we arrange shipping for you, the shipping cost will be deducted from the refund amount, as you are responsible for return shipping costs.

Also, if you return your massage chair to us, we would invite you to keep the bonus gifts as a gift from us for even trusting us enough in the first place to order your chair from us!

If you are a continental US customer and want to exchange your chair for another, you will need to send it back to us in the original packing material and, of course, you will also be responsible for the freight and shipping costs of the chair back to our office. Once you have decided on the chair you would like in it's place, we will either bill or credit you the difference. Free shipping also applies to the new chair.

We hope that you enjoy your visit to massage-chair-relief.com!

*does not apply to Human Touch chairs