Posts Tagged ‘massage chair relief’

Our Massage Chair Relief 110% Low Price Match

Friday, August 27th, 2010

We get a lot of questions about our 110% low price match massage chair policy so I figured I’d take this blog post to explain it to you. If you find a competitor carrying one of the same chairs that we carry, for a lesser price, we will not only match the price of the competitor, but beat it by 10% of the difference between their price and ours. Now this is where some folks get confused. We do not take off 10% of the price of the competitors chair. We take the price of the competitors chair and subtract that amount from our price. We then take 10% of that difference and subtract that from the price of the competitor’s chair. That is the price for you.

For example, let’s say we have a chair priced at $4999. Now, let’s say you find another site on the internet that sells the exact same massage chair for $4299. The difference in price is $700. 10% of that amount is $70. We would then take that amount off the price of the competitor’s chair, which would bring the $4299 chair down to $4229. Does that make sense? I hope so. If it doesn’t give us a call and we can explain it over the phone.

There are a few rules with our 110% low price match:

1. The online store must have the identical massage chair priced accurately at the time you submit your request.
2. Our Low Price Guarantee does not apply to out-of-stock, previously owned/used, special order, or e-Bay items.
3. All price matches must be submitted prior to ordering.
4. Our Low Price Guarantee takes into account the cost of the competitor’s chair AND their shipping & handling costs AND any applicable sales tax that may apply.What this means is that if you are looking at getting a chair from a local store in your state, obviously you are going to have to pay sales tax. When we consider the total price of the competitor chair, we take into account that sales tax amount and subtract the total competitor price (including the sales tax, of course) from our price and take 10% off from that difference. The same applies to shipping or handling costs that a store may charge for the chair (online or offline store).
5. No close-outs, misprints, special buys, special promotions, or liquidations.
6. Applicable to continental US shipments in US Dollars only.
7. Visa Gift Cards do not qualify for 110% low price match purchases. In other words, once a final price is figured out, the Visa Gift Card offer will not apply to the price-matched chair.
8. Price matches are good for a 1 week period. If you return to purchase your new massage chair from Massage-Chair-Relief.com beyond 1 week from the time we did the initial price match, pricing of our competitor will have to be confirmed again and a new price match offered.

Well, I hope that makes sense. It is a wonderful program and we use it all the time. Call us if you have a price that you want us to beat or if you just have more questions about our 110% low price match. Our number is 888-259-5380. Or you can call our showroom at 801-651-2026.

Dr. Alan Weidner
www.massage-chair-relief.com

New Inada Sogno Massage Chair Color

Tuesday, August 10th, 2010

We just received notice of a new color for the Inada Sogno massage chair model. Dark brown has been added to the repertoire of colors for this popular massage chair. The inventory is apparently quite light for this color, but it is in stock and

Inada Sogno - new dark brown color

I should have the option up on our website within 24 hours. It is a more “traditional” brown, without the reddish tinge that the current chocolate brown color has.

Dr. Alan Weidner
www.massage-chair-relief.com

Massage Chairs in the Mall! Yuck!

Tuesday, May 18th, 2010

You see it, an oasis in a sea of skin care stands and faux hair pieces…a coin-operated massage chair!  You have been walking around the mall for hours, your back hurts, your feet hurt, and frankly you just want to sit for a minute.  Visions of massage rollers working, kneading, percussing your muscles start dancing in your head!  You have to wipe the drool from your mouth as you anticipate the relaxation you are about to receive…or so you think.  After you frantically flatten that wrinkled dollar bill in your pocket and submit it into the pay slot, you sit back in blissful anticipation!

The rude awakening comes when some very aggressive and not very comfortable balls start clumsily digging at your back.  It feels as if it is searching for your spleen or some other organ that lays deep, deep within.  The tears that come to your eyes are not the tears of joy that you had been hoping for.  Or perhaps you have the experience of such a light massage that it could have been butterfly wings gently and daintily fleeting this way and that across your back.  Either way, it’s a big disappointment! Nothing can be adjusted…you got what you paid for.

The massage chairs sold at Massage Chair Relief are very different than those you may have experienced in the mall.  Please don’t judge all massage chairs by the coin-op chairs in the mall or airport. Real massage chairs are so much more.

They have highly sophisticated roller mechanisms and scanning features so that these chairs “learn” your body and are truly able to create the exact massage chair experience that you have been looking for. The experience is really quite dreamy. And, if one chair doesn’t do it for you, we have over 25 models to pick from and try out. We have the largest selection of massage chairs under one roof so you can have one as basic as you want or one that will work the full body and cook you breakfast after!

So, next time you go to reach for that wrinkled dollar bill in your pocket when you’re at the mall, go home and put it in a jar to save up for a REAL therapeutic massage chair!

Dr. Alan Weidner
www.massage-chair-relief.com

Aren’t We The Popular Ones!!

Tuesday, March 9th, 2010

We just received another phone call from a massage chair owner who purchased his massage chair from another online website store. We get these calls all the time and you’d be surprised to know that they call us for customer support. Why, you ask? Because they can’t get a response from the online store they bought the chair from. They said that they had no trouble getting support when they wanted to buy the chair, but were having a “dickens of a time” (is there such a phrase!?!?) getting a hold of someone at their online store of choice when they had an after-purchase problem or wanted to get some help with the chair they purchased.

We get these calls all the time…and I am not exaggerating! Steffanie handles most of the website and showroom calls and she gets calls like this almost weekly. We find ourselves explaining things about the massage chair to the client that they didn’t know and couldn’t find answers to. We find ourselves referring clients to the manufacturers for warranty help. We find ourselves getting calls like this all the time. Now…don’t be me wrong. I don’t mind! But it concerns me, and it should concern you, the prospective massage chair buyer, that customer support AFTER the sale is often so weak.

We have certainly taken this lesson to heart and do what we can to reassure you that you are making a good decision when you buy from Massage-Chair-Relief.com. We will even give you our personal cell numbers at the time of the sale so that you can always get a hold of someone should you have a concern. We want you to have complete peace of mind when you spend this much money on an online product. I know a lot of folks are hesitant, at best, buying a product of this high a price online. Many of you have heard horror stories of online fraud and rip-offs. Well, I have personally been ripped off online, and the taste of those experiences linger in my mouth and gut for a long time. So we, as a company, are bound and determined to make sure that your buying experience is phenomenal. And, should you ever bump into a problem we will take care of it ASAP.

Feel free to call me or Steffanie, my showroom manager, if you have any questions or inquiries. My personal cell number is 801-651-2026. Steffanie’s is 801-680-4229. We are always at your disposal.

Dr. Alan Weidner
www.massage-chair-relief.com

Follow Up To My Panasonic Experience

Sunday, February 14th, 2010

I wrote a blog post a couple of weeks ago that talked about my experience with Panasonic after one of my clients experienced some trouble with a damaged Panasonic 30007 massage chair delivery (www.massage-chair-relief.com/blog/general/changes-at-panasonic-thank-goodness-i-hope/ ).  I am happy to announce that Panasonic has stepped up to the plate and offered to pay for delivery of a new chair and pick up of the damaged massage chair.  I don’t know if my blog post or the letters from  my client made any difference, but I am just happy that my client has a chair that is working for them now!

On another Panasonic note…I just heard yesterday that Panasonic is raising the price of their 30007 model by $450. I have been told by inside sources that the reason for the price increase is NOT because of an increase in the cost of production, but because Panasonic does not like it’s retailers/dealers selling the chair for so low. Remember in that same blog post I wrote a week ago what I thought about the lack of integrity in Panasonic’s terrible pricing policies (or lack thereof)? Well, who knew that this would be their answer!!

So, rather than police their retailers to maintain price and product integrity, Panasonic decides to raise it’s price by almost $500 to get retailers to charge more for the massage chair. Oh my…it’s a wonder that so many retailers, including myself,  put up with this for their clients and for themselves.  I have no idea if the price of the their other models will go up as well, but I am sure I will find on Monday morning price increases across the board.

For  now, I will keep my 30007 price at $3999 to see how things work out. But, I will also tell you, for sure, that I will not be doing any low price matches on Monday until the new pricing has filtered through to all the retailers. As it was, I was doing price matches that left me with such a minimal profit margin, that if the credit card that was used by the buyer was an American Express  card (which charges me 3.5% on a purchase) and if shipping was to the furthest corner of the country away from California (which is where the chairs ship from) I came extremely close to losing money on the transaction (in one or two situations, I actually DID lose money).

But I asked for that now, didn’t I, with my 110% low price match guarantee. So, I have to sleep in the same bed I make.

Well, there you have it folks. On Monday morning, the Inada massage chairs AND the Panasonic chairs are all going up in price. “Just another manic Monday…”! It will be so interesting to see how you, the consumer, reacts to all of this. By the way, if you are planning to beat the price woes, you had better give us a call this weekend to place your order. Call 888-259-5380 or call Steffanie, my showroom manager, at 801-680-4229.

Dr. Alan Weidner
www.massage-chair-relief.com

Massage Chair Relief, Twitter, and Facebook!

Thursday, October 29th, 2009

I’m not sure if you are aware of this, but Massage Chair Relief has a Facebook page and a Twitter account.  Here are the links for you to check out. We’d love for you to become a fan of our Facebook page and a follower of our Twitter account.

http://www.facebook.com/pages/Taylorsville-UT/Massage-Chair-Relief/134418937428  (I just submitted a video on that page this morning showing off our new back office remodel job!).

http://www.twitter.com/massagechairs

Now, when I post on this blog of mine, it will automatically send out a tweet to my twitter followers. This way you can follow whatever we are doing at Massage Chair Relief and keep up to date with what is going on in the massage chair industry, as well as be notified when we have a special going on in the store.

This will also allow you to post comments to the Facebook page as well as retweet our tweets to your followers.

You can also check out our Massage Chair Relief videos at http://www.youtube.com/massagechairrelief

Dr. Alan Weidner
www.massage-chair-relief.com

Massage Chair Relief Introduces It’s Corporate Wellness Program

Tuesday, August 18th, 2009

After months of thinking and figuring, we, at Massage Chair Relief, have finally come up with a Corporate Wellness Program for businesses that want to have massage chairs for their clients and employees. We get a lot of inquiries about the benefits of using massage chairs in the corporate environment. We’ve sold chairs to tire stores, doctors offices, pet stores, hospitals, spas, mortgage companies, etc. So, Steffanie and I put our heads together and consulted with some businesses to come up with a corporate massage chair program. Check it out here:

http://www.massage-chair-relief.com/corporate_wellness_program.html

If you are interested in our Corporate Wellness Program, let us know. It is not just for local businesses here in Salt Lake City, but works anywhere in the country. Give Steff a call at 801-417-8240. She can go over details with you. There is a video that we made that explains a lot of the features of the program, but she can go over it in greater detail. Some of the features include, among other things, volume pricing, fantastic warranty, and on-site training.

On another note, Omega massage tells me that the Presidio 510 massage chair is going to be discontinued because of a 25% increase in costs. I’m not sure if they will replace it with another model, other than their zero gravity models which I spoke about a couple of weeks ago.

A housekeeping note: we changed our tabs on the products pages to look like a more traditional tab set. We used to have long blue tabs with the different headings, like specifications, overview, product video, etc. Well, I spoke to enough clients to find out that not many folks knew to click on the tabs to learn the information contained therein. So, we changed the tabs to a more traditional look. I think it looks great and it is intuitively better for our clients. Take a look and see what you think.

Dr. Alan Weidner
www.massage-chair-relief.com

New Massage Chair From Sanyo!

Thursday, July 30th, 2009

I told you about the new Omega line of zero gravity massage chairs a couple of weeks ago. Well, I just learned that Sanyo has a new line of chairs which also combine the zero gravity (or “best” position as it is beingNew Sanyo 3700 massage chair called by Sanyo) and massage chair features. I will tell you a little about the new Sanyo 3700 relaxation massage chair lounger in a moment, but first I want to talk a little about the evolution of these zero/anti gravity massage chairs.

I think this is how it all began:

Human Touch came out with a beautiful, non-massage chair known as the Perfect Chair. It reclined the user, while also tilting the seat up at a 30-40 degree angle so that your body would be positioned without strain or compression on the low back. It was a spin on the old inversion machines and, more recently, the spinal decompression phenomenon that we see advertised everywhere nowadays. Well, Human Touch saw how popular the Perfect Chair was and took that technology and integrated it with the massage chair features in the HT-7450.  Human Touch touted it as the “First Anti-Gravity Massage Chair”. The chair even won an award for the concept.

Sanyo then came out, around the same time, with their own version of an anti-gravity massage chair, but called it “zero-gravity” (they all have to sound so different don’t they?). The Sanyo 7700 massage chair became, and still is, a very popular massage chair (by the way, we will have the Sanyo 7700 up on our website in the next few days and we will have one in our showroom in another week or so). The even created a slightly less-expensive version of the 7700 called the 6700 which is also a zero gravity chair but with only one zero gravity position, as opposed to two positions that the 7700 has.

Well, to tell you the truth, I think that the popularity of the zero/anti-gravity feature has motivated Omega to come out with their Serenity and Skyline zero gravity massage chairs, as I explained on this blog previously

http://www.massage-chair-relief.com/blog/chair-models/new-massage-chairs-coming-from-omega-massage/
http://www.massage-chair-relief.com/blog/chair-models/more-pics-info-of-new-omega-chairsand-our-first-client-in-bermuda/

I also think that Sanyo decided to expand their zero gravity line with the new Sanyo 3700, which we will be carrying within a few weeks, and the Relaxation Chair that is exclusively at Relax the Back stores.  I suspect that other manufacturers will come out with their versions of this phenomenon in the next year or so. Is it a fad or is it really a therapeutic wonder? I figure it will have some staying power as the zero/anti gravity feature does seem to help low back pain sufferers to some degree (though I do not believe it is “the” answer for low back pain massage chair shoppers).

On my next blog post, I will go into details about the new Sanyo HEC-A3700 “best position” massage chair lounger and the difference between this model and the Sanyo Relaxation Chair (Relax the Back exclusive).

Dr. Alan Weidner
www.massage-chair-relief.com

New Discounted Massage Chair Section At Massage Chair Relief!

Tuesday, July 7th, 2009

As we grow as a company, and as we sell more and more massage chairs, we introduce more and more models into our showroom and we get a few more returns and exchanges.  We have also found that with all the massage chair manufacturer’s that we represent, we see many different models become discontinued. The bottom line is that we have used, discontinued, floor, returned, and exchanged massage chair models for sale from time to time. I usually will notify my clients through an email or on this blog, but now we have added a page to our website that will display exactly what models we have available at very deeply discounted prices.

Here is the link:

http://www.massage-chair-relief.com/closeout.html

My web guy just set up the page and he hasn’t yet taught me how to add products, but we do have some wonderful floor models for sale and very, very good prices. Once he teaches me, I’ll get them up over the next couple of days. Stay tuned and check back periodically if there isn’t something that suits your fancy just yet…things change all the time in this biz and chairs come available all the time.

Dr. Alan Weidner
www.massage-chair-relief.com

P.S. Rumor has it that Inada may come out with a new massage chair later this year or next year. Don’t know much yet, but will keep you posted as I learn about it.

Massage Chair Relief on FOX in SLC

Tuesday, June 16th, 2009

We had a blast yesterday morning as the local FOX affiliate on channel 13 filmed their remote bits from our Massage Chair Relief showroom. Big Buddah is the host and came here to broadcast at 1/2 hour Fox 13 at Massage Chair Reliefintervals on the TV channel. We had reps from Rockwell Watches, Uinta Golf, and Orson Gygi also here pitching their wares for up-and-coming Father’s Day. I have included a few pics for your enjoyment.

The highlight of the broadcast was Big Buddah trying to pretend that he was using an egg beater as a massager. Well, it caught his shirt and twisted up in his shirt material. He couldn’t get it untangled and he had to finish the broadcast with it on his shirt. Hilarious!!

By the way, I had a question this morning about whether the warranty for an Inada chair is valid if the chair is shipped to Canada. YES, the warranty is good if you, as a Canadian, by a chair from a US company, like Massage Chair Relief, and have it shipped to Canada from the US. Good news, eh? (I was born and raised in Edmonton, Alberta, Canada and know how to use “eh” if I have to!!)

Fox 13 at Massage Chair Relief

Fox 13 at Massage Chair ReliefFox 13 at Massage Chair Relief