We just received another phone call from a massage chair owner who purchased his massage chair from another online website store. We get these calls all the time and you’d be surprised to know that they call us for customer support. Why, you ask? Because they can’t get a response from the online store they bought the chair from. They said that they had no trouble getting support when they wanted to buy the chair, but were having a “dickens of a time” (is there such a phrase!?!?) getting a hold of someone at their online store of choice when they had an after-purchase problem or wanted to get some help with the chair they purchased.

We get these calls all the time…and I am not exaggerating! Steffanie handles most of the website and showroom calls and she gets calls like this almost weekly. We find ourselves explaining things about the massage chair to the client that they didn’t know and couldn’t find answers to. We find ourselves referring clients to the manufacturers for warranty help. We find ourselves getting calls like this all the time. Now…don’t be me wrong. I don’t mind! But it concerns me, and it should concern you, the prospective massage chair buyer, that customer support AFTER the sale is often so weak.

We have certainly taken this lesson to heart and do what we can to reassure you that you are making a good decision when you buy from Massage-Chair-Relief.com. We will even give you our personal cell numbers at the time of the sale so that you can always get a hold of someone should you have a concern. We want you to have complete peace of mind when you spend this much money on an online product. I know a lot of folks are hesitant, at best, buying a product of this high a price online. Many of you have heard horror stories of online fraud and rip-offs. Well, I have personally been ripped off online, and the taste of those experiences linger in my mouth and gut for a long time. So we, as a company, are bound and determined to make sure that your buying experience is phenomenal. And, should you ever bump into a problem we will take care of it ASAP.

Feel free to call me or Steffanie, my showroom manager, if you have any questions or inquiries. My personal cell number is 801-651-2026. Steffanie’s is 801-680-4229. We are always at your disposal.

Dr. Alan Weidner
www.massage-chair-relief.com

We had a blast yesterday morning as the local FOX affiliate on channel 13 filmed their remote bits from our Massage Chair Relief showroom. Big Buddah is the host and came here to broadcast at 1/2 hour intervals on the TV channel. We had reps from Rockwell Watches, Uinta Golf, and Orson Gygi also here pitching their wares for up-and-coming Father’s Day. I have included a few pics for your enjoyment.

The highlight of the broadcast was Big Buddah trying to pretend that he was using an egg beater as a massager. Well, it caught his shirt and twisted up in his shirt material. He couldn’t get it untangled and he had to finish the broadcast with it on his shirt. Hilarious!!

By the way, I had a question this morning about whether the warranty for an Inada chair is valid if the chair is shipped to Canada. YES, the warranty is good if you, as a Canadian, by a chair from a US company, like Massage Chair Relief, and have it shipped to Canada from the US. Good news, eh? (I was born and raised in Edmonton, Alberta, Canada and know how to use “eh” if I have to!!)

Man, when I first read this I almost burst out laughing imagining using an electric device the size of a massage chair in the water. I can hear my mother’s voice in the caverns of my brain telling me to not have the radio too close to the tub when I was a kid for fear of electrocuting myself (even though, deep down, I think she was hoping it would happen…I think I was a tough kid to raise!).

Well, I thought I’d share this product with you for your day’s enjoyment. I think the funniest part is the comment section and all the funny, clever responses the readers are making:

http://gizmodo.com/5286300/a-floating-electric-massage-chair-for-your-pool-what-could-go-wrong

Apparently, this is a device that massages your spine while you float in your pool. Hhhmmm…I wonder if I could bring it to the public swimming pool if I don’t have a pool of my own! It looks like it is only a vibrating massage chair …no rollers or air bags. It might look good in your living room.

Dr. Alan Weidner
www.massage-chair-relief.com

I had a phone call from Clearwater, Florida yesterday morning, from a massage chair shopper. We had a wonderful conversation, but he said one thing about his massage chair shopping experience that stuck in my head all day and night and has been progressively driving me nuts (and I am a little nuts to begin with!). He was told by an employee/owner at a brick-and-mortar store in Clearwater that they didn’t have any massage chairs to try out because since the recession began no one is buying massage chairs. So, because of that they do not carry any massage chairs in their store now.

That bugged me so dang bad that I just had to write about it. Our experience has been completely and totally opposite of that.  Since the recession began last summer, our sales have been better than they have ever been in the 5+ years I have been in the massage chair business! Granted, we have less people visiting the website, but the true buyers are still out there and massage chair sales are flourishing during this recession. It has totally surprised me, to be honest with you, but I am so excited to say that sales have never been better and we continue to grow. But, having said that, I believe that I am a street-smart and fiscally conservative business owner…and that is something we must all be to thrive in this challenging economy.

So, the “bull” to me is someone saying that no one is buying massage chairs when, in fact, sales are exceptional. I think comments like those speak to marketing effectiveness and responsiveness to the market. We pride ourselves on excellent customer service and taking care of our clients LONG AFTER the sale is completed. I don’t buy into the doom and gloom. I just buy into giving the customer exactly what they want….and that is to be taken care of! Call me old-fashioned, but that is exactly how I like to be treated. You know the old “Do unto others…” addage. Or “The Golden Rule”. Old fashioned? I don’t think so. I just think people nowadays expect everything without giving an effort. The concept of reciprocity is lost on a lot of our up-and-coming generation. I know my kids have, at times, bought into the entitlement mentality, where they feel things are owed to them. That really bugs me. “You reap what you sow”; “What goes around comes around”. It’s all the same thing.

Oh well, enough of that soap box. We are old fashioned, we are thriving, we love what we do, we enjoy every assocation with every person who calls or emails us, we are exceedingly optimistic about the future. Massage chairs are awesome!!

Have a wonderful (and prosperous) day!

Dr. Alan Weidner
President
www.massage-chair-relief.com